Report

To: Council

From: Community Facilities Manager

Date: 19 November 2014 Document:1288652 File reference: 1288830 1288831

Meeting date: 26 November 2014

Subject: Hauraki District Council final Public Toilet Strategy 2014

Recommendation:

THAT the report be received, and

That Council adopt the Hauraki District Council Public Toilet Strategy 2014.

Purpose

The purpose of this report is to present the draft Public Toilet Strategy to Council for feedback on any changes required before adopting.

This draft Public Toilet Strategy is intended to guide the provision of safe, clean and accessible public toilet facilities which will effectively serve the needs of both local communities and visitors across the Hauraki District over the next 15 years.

Background

With public toilets traditionally being provided on an ad-hoc basis throughout the District since the late 1950’s, there is currently a range in the quality and format of facilities offered – some falling short of current performance standards. The associated maintenance and renewal liability for Council is also potentially increased by the age-range and different types of public toilets currently provided.

At the same time, Council acknowledges that access to quality public toilet facilities contributes to the experience of both locals and visitors to community-orientated facilities from beach reserves to town centres within the Hauraki District. Consequently, a clear planning framework is sought by Council as a basis to future decision-making around appropriate and effective public toilet provision within the Hauraki District, informed by a rationalisation of the existing stock.

The Strategy builds on the 2004 survey of public toilets conducted by HDC as part of a District Assessment of Water and Sanitary Services, which is in the process of being reviewed as part of a 2014 Assessment. A specific assessment of the District’s public toilet facilities was conducted by Council facilities staff in 2012, based on performance standards provided within the Namms

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Property Manual 2006 and later augmented by detailed assessments based on the performance standards set out within the New Zealand Standard for Public Toilets (NZS 4241:1999). These layers of information have each contributed towards building a comprehensive picture of the existing public toilet stock within the Hauraki District, as a basis to making planning decisions on their future provision and upkeep.

The Mayor had nominated Deputy Mayor Bruce Gordon to work with staff to give guidance on the developing of this strategy. Several meetings have been held with staff and Deputy Mayor Bruce Gordon to develop the format, content and guidance policies within the document.

The draft Public Toilet Strategy was presented to each Ward Committee at their 11 November 2014 meeting with feedback sort, on the document and direction on the provision of public toilets in their Ward and the District as a whole.

The following was the feedback from the respective Ward Committees.

Plains Ward

The Plains is well served with public toilets but a change in the level of service for the toilets at both Kaiaua and Waitakaruru may be required with the increase in visitors to both these areas as a result of the next stage of the Hauraki Rail Trail from Kopu to Kaiaua.

Paeroa Ward

Most members agreed that Paeroa is well accommodated with public toilets. A proposal was made to decommission the existing public toilets at the Paeroa Domain and that the Exeloo toilets at the Ohinemuri Park be moved to the Paeroa Domain.

Staff have been asked to provide an options report for the provision of public toilets in the Paeroa Ward to the Committee in February 2015.

Waihi Ward

It was agreed that Whiritoa is well served with public toilets, although the toilet at Pohutukawa Reserve does not meet the CPTED standards that are required. A proposal was made to decommission the existing toilet block and changing rooms at Pohutukawa Reserve and that the one Exeloo behind the tennis courts on the Sport and Recreation Reserve be moved to the Pohutukawa Reserve. The Ward members agreed to present this option to the public meeting that is held annually on Auckland Anniversary day to get feedback from the public.

Conclusion

Staff are recommending that Council provide feedback on any changes to be made the draft Public Toilet Strategy and then formally adopt the document.

Robyn Kirby Community Facilities Manager

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APPENDIX A

HAURAKI DISTRICT COUNCIL Public Toilet Strategy

FINAL DRAFT

Executive Summary As a ‘provider and funder of public toilets, primarily on behalf of residents and visitors and the travelling public’ Council recognises that equitable access to safe, clean and attractive public toilet facilities contributes to the experience of both locals and visitors to the Hauraki District. This strategy aims to provide Council with a clear framework to future decision‐making around appropriate and effective public toilet provision and management, informed by a rationalisation of the existing stock.

With the oldest facility dating back to the 1950’s, the current distribution of public toilets within the Hauraki District is the result of demand‐led factors rather than strategic planning. Nevertheless, both the local community and travelling public are well‐served by the 20 individual public toilet facilities located within the urban centres of Paeroa, Waihi and Ngatea on SH2, at the coastal beach settlements of Whiritoa and Kaiaua, within the conservation reserves of the Karangahake Gorge, at intervals along the Hauraki Rail Trail, and within the rural plains settlements of Kerepehi, Waitakaruru and Patetonga. The diverse location and functions of existing public toilet facilities, are also reflected in their design and configuration, which range from the large tradition toilet with separate male and female facilities to the compact contemporary unisex Exeloo‐style unit. Many facilities also experience marked seasonality in their use, requiring a flexible management response.

As Council assets, Hauraki’s public toilet facilities have been assessed to be in good condition, partly as a result of ongoing refurbishments of the older buildings combined with ongoing maintenance procedures – both with associated financial liabilities for Council. With the introduction of legislative standards for public toilet facilities in 1999, a number of the older facilities also fail to comply on fundamental issues such as the provision of disabled access and lack mandatory features such as soap dispensers and hand‐drying facilities. As a result of societal concerns surrounding the safety of public toilet facilities, Council has also recently employed the use of Crime Prevention through Environmental Design (CPTED) criteria in order to identify key safety issues with the existing stock. The older tradition toilets, designed to outdated social requirements are invariably undermined by safety issues, compared with the contemporary Exeloo‐style facilities designed and installed in the context of modern safety standards.

In providing Council with a future direction for the management of public toilets within Hauraki, the current strategy identifies both Strategic and Operational measures as a basis to addressing the performance issues identified with existing facilities. Works required to the existing facilities under operational management measures have been summarised as follows:

 Minor works to bring in line with legislative requirements for design features and fittings  Upgrades to older buildings in order to achieve desired design quality and safety standards  Seasonal extensions of existing facilities in response to current levels of user demand

The operational performance of existing facilities may be further enhanced through refinements to the timing and frequency of maintenance cleaning schedules as well as limiting the number of units open during the off‐season for individual facilities.

Where existing facilities are unable to be upgraded to acceptable performance standards through minor works, strategic decisions need to be made around whether to replace or decommission a

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public toilet based on other key performance measures, including financial. Guidelines to renew, replace or remove have been provided for this purpose, (section 5.1) alongside associated criteria and opportunities for the provision of new public toilet facilities in the future. Although several facilities have been flagged for replacement/renewal by the current strategy, there is no indication that additional public toilet facilities are required within Hauraki. At the same time, Council’s current programme for renewals and replacements of existing facilities shows an appropriate response to addressing public toilets that are currently underperforming. This includes the facilities at Morgan Park in Waihi.

Guidelines provided on the Design and Siting of public toilet facilities, (section 5.2) are intended as much as a performance reference for existing facilities, as for the planning, design and implementation of new facilities in the future. The guidelines are based around key criteria including CPTED principles, distribution and accessibility, environmental context and functional design specifications, all of which are discussed in the context of the existing public toilet facilities.

In being able to effectively manage and plan for public toilet provision in the future, Council requires accurate information on the current operational performance of existing toilet stock. Much of eth performance‐based information that has informed the current strategy has been provided on a ‘point‐in‐time’ basis without comparable reference points. Significant information gaps have been identified in being able to record the actual numbers of people using individual facilities (through electronic counter systems) as a basis to establishing accurate levels of user demand, as well as a general lack of consultation with local communities as effective ‘custodians’ of individual facilities, along with the general public. Although public feedback, received via Council’s Service Request database, forms the current basis to monitoring the performance of public toilets within the Hauraki District, this ‘complaint‐orientated’ surveillance also represents the extent of public involvement in their planning and management.

The future requirement for the ongoing monitoring of performance measures for Hauraki’s public toilet facilities therefore includes for electronic counter readings alongside routine maintenance records, targeted public surveys and environmental and safety audits. Toilets will also need to be continually monitored against the latest legislative requirements.

In the context of ageing population demographics and evolving public toilet design, future Council policies will need to address the natural transformation of public toilet facilities towards flexibly designed Exeloo‐style units, incorporating disabled facilities, over an agreed time‐period and in accordance with a prioritisation plan. Although there may be operational benefits to certain interior features and fittings becoming standard, resorting to a standardised design for public toilet facilities is not recommended for the diversity of contexts within the Hauraki District. Design flexibility is also required in managing the seasonal demands in public toilet utilisation at specific locations.

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Contents

Executive Summary ...... 1 1 Introduction ...... 5 1.1 Legislative Context ...... 5 1.2 Current Issues and Future Demands ...... 6 2 Existing Toilet Stock ...... 6 2.1 Local Provision and Distribution ...... 6 2.2 Types/ Forms of Existing Toilet ...... 8 2.2.1 Design Features and Fittings ...... 9 2.3 Current Demand and Use ...... 9 2.4 Signage and Promotion ...... 10 2.5 Current Levels of Service and Maintenance ...... 10 2.5.1 Public Survey and LTP ...... 11 2.6 Asset Management ...... 11 3 Performance Evaluation of existing toilet stock ...... 12 3.1.1 2004 Water and Sanitary Services Assessment ...... 12 3.1.2 2012 Detailed Assessments based on NZS 4214: 1999 and Namms Property Manual 2006 Criteria...... 12 3.1.3 2014 CPTED Assessments ...... 12 3.1.4 Community Facilities Asset Management Plan 2015‐2025 ...... 13 3.2 Evaluation Summary ...... 13 3.2.1 Is the current provision of public toilets adequate in terms of both district‐wide distribution and in meeting specific local demands? ...... 13 3.2.2 Are the current public toilet facilities of an appropriate form and condition? ...... 15 3.2.3 Does the current siting and design of public toilet facilities encourage their safe use? 17 3.2.4 Are public toilets adequate in the core facilities they provide and in meeting the specific needs of their location/ function? ...... 18 3.2.5 Are public toilets cost‐effective to operate and maintain? ...... 19 3.3 Policy Guidelines ...... 20 3.3.1 Strategic Methods ...... 20 3.3.2 Operational Methods ...... 20 4 Management Strategies: Existing Stock ...... 21 4.1 Financial Considerations ...... 22

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4.1.1 Major Works ...... 22 4.1.2 Minor Works ...... 23 4.1.3 Operational Expenses ...... 23 5 Strategic Directions ...... 23 5.1 Guidelines to Renew, Replace or Remove ...... 23 5.1.1 Renew ...... 24 5.1.2 Replace ...... 24 5.1.3 Remove ...... 24 5.1.4 New Facilities ...... 25 5.2 Guidelines for Design and Siting ...... 26 5.2.1 Crime Prevention Through Environmental Design (CPTED) ...... 26 5.2.2 Distribution and Accessibility ...... 26 5.2.3 Environmental Context ...... 27 5.2.4 Functional Design Specifications ...... 28 5.3 Operational Performance Standards ...... 29 5.4 Future Directions ...... 31

References

Appendices

A Location Maps

B Evaluation Summary Tables 01‐06

C Sample Signage: Paeroa Domain

D Service Level Agreement Extract

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1 Introduction

This Public Toilet Strategy is intended to guide the provision of safe, clean and accessible public toilet facilities which will effectively serve the needs of both local communities and visitors across the Hauraki District over the next 15 years. It is the first such strategy prepared by Hauraki District Council (HDC) in response to a growing provision of Council‐operated public toilets, in the context of raised legislative standards and associated community expectations about the types and availability of public toilet facilities within Hauraki.

With public toilets traditionally provided on an ad‐hoc basis throughout the District since the late 1950’s, there is currently a range in the quality and format of facilities offered – some falling short of current performance standards. The associated maintenance and renewal liability for Council is also potentially increased by the age‐range and different types of public toilets currently provided. At the same time, Council acknowledges that access to quality public toilet facilities contributes to the experience of both locals and visitors to community‐orientated facilities from beach reserves to town centres within Hauraki. Consequently, a clear planning framework is sought by Council as a basis to future decision‐making around appropriate and effective public toilet provision within the Hauraki District, informed by a rationalisation of the existing stock.

The Strategy builds on the 2004 survey of Public Toilets conducted by HDC as part of a District Assessment of Water and Sanitary Services, which is in the process of being reviewed as part of a 2014 Assessment. A specific assessment of the District’s public toilet facilities was conducted by Council facilities staff in 2012, based on performance standards provided within the Namms Property Manual 2006 and later augmented by detailed assessments based on the performance standards set out within the New Zealand Standard for Public Toilets (NZS 4241:1999). These layers of information have each contributed towards building a comprehensive picture of the existing public toilet stock within the Hauraki District, as a basis to making planning decisions on their future provision and upkeep.

1.1 Legislative Context There are no specific national statutes directly relevant to the provision of general public toilets and as such Councils have no legislative responsibility to provide them. However, in line with our current living standards, there is clearly an expectation by communities and visitors alike that town centres, public sporting and event facilities, recreational destinations and arterial transport routes are all serviced by ‘public conveniences’. HDC has previously defined its position as ‘a provider and funder of public toilets, primarily on behalf of residents and visitors and the travelling public to meet the level of service demanded in relevant Council plans and policies’, (HDC Assessment of Water and Sanitary Services Report, 2004).

As a committed provider of public toilets, Council is both guided and regulated by the following:

 Health Act 1956: Section 23/25 ‐ to improve, promote and protect public health within its district, for which the Minister of Health may require ‘sanitary conveniences’ to be provided.

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 New Zealand Standard for Public Toilets (NZS 4241:1999) – provides design information and advice on the numbers, location, type and quality, including features and fittings for public toilets, in any location. Guidance on cleaning and sanitation is also provided.  Local Government Act 2002: Section 125 ‐ requires Council’s to assess water and sanitary services, including public toilets.  Building Act 2004: Schedule 2 – requires public buildings to have accessible toilets, including for disabled users (also covered in the NZ Public Health and Disability Act: 2000) and the building/ design standards associated with these.

1.2 Current Issues and Future Demands Beyond the requirements of national legislation and standards for public toilet facilities, Council is also influenced by a number of non‐regulatory and local factors in meeting both current and future expectations for public toilet provision with Hauraki District. These include:

 addressing concerns of safety and security around public toilet facilities through CPED (Crime Prevention through Environmental Design);  increasing the accessibility of public toilets to people with disabilities throughout the District;  responding to future projections of population growth and changing demographics within the District;  variations in night/day, seasonality and occasional use (eg. during sporting events only) of existing public toilet facilities;  anticipating the growth potential of existing recreational facilities such as the Hauraki Rail Trail as well as future regional or local tourism ventures that may significantly increase the number of tourists and visitors traveling to and through the District;  expansion of local sporting, institutional and recreational facilities within the District requiring new or additional public toilet facilities;  increased requirements for extended and/ or specialist facilities eg. drinking fountains, baby change facilities and showers;  future proofing and planning for natural hazards resulting from climate change (particularly in coastal and river floodplain locations);  need for operational efficiencies and low impact design towards environmental sustainability;  ongoing and increasing provision and maintenance costs associated with all of the above.

2 Existing Toilet Stock

2.1 Local Provision and Distribution Public toilet provision within the Hauraki District has historically evolved in response to improving the amenity of parks and reserves, to support access to public activities and town centres and to

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provide for travellers and visitors. Hauraki District, by virtue of its geographical location, straddling greater Auckland, the Coromandel Peninsula and Bay of Plenty, experiences high numbers of visitors and travellers. The district’s three principal urban centres of Paeroa, Waihi and Ngatea are all located on State Highway 2, and as such experience the largest volume of through traffic. As well as serving regular local visitors to the CBD, the strategic placement of public toilets within these towns also provides for traveller needs, while encouraging them stop and explore as tourists.

Currently, Hauraki District Council owns 20 dedicated public toilets across its ethre component wards of Waihi, Paeroa and the Plains, as identified on the accompanying location maps (Appendix A) and summarised in the table below. Outside of the immediate townships, there are toilets provided within the coastal settlements of Whiritoa and Kaiaua, at Karangahake and Waikino in association with Department of Conservation public reserves and within the rural plains settlements of Turua, Waitakaruru, Kerepehi and Patetonga. For classification purposes, there are three broad locational categories of public toilets occurring within the Hauraki District (Urban, Coastal and Rural), as identified in the table below.

Current District Public Toilet Provision by Ward

District Ward Location No. of Public Building Dates Classification Toilet Facilities Waihi Ward (8) Whiritoa Coastal 3 2014/ 1982/ 2008 Waihi Urban 4 1960/ 1990/ 1997/ 2005 Waikino Victoria Rural 1 2013 Battery Paeroa Ward (5) Paeroa Urban 3 1980/ 1987/ 006 Turua Rural (Town) 1 1955 Karangahake Rural 1 1995 Plains Ward (7) Ngatea Urban 2 1992/ 2012 Waitakaruru Rural (Town) 1 1970 Kaiaua Coastal 1 19?? Tirohia Rural (HRT) 1 2012 Kerepehi Rural (Town) 1 1955 Patetonga Rural (Town) 1 1955

The oldest toilets were established in Waihi and Turua in 1960 and 1955 respectively. A public toilet was added at Waitakaruru on SH26 in 1970, followed by a series of new toilets built within Paeroa and the coastal settlement of Whiritoa during the 1980’s. Additional public toilets were implemented within Waihi, Karangahake and Ngatea in the 1990’s, while Paeroa, Whiritoa and Waihi have all received additional toilets in the new millennium. The better public toilet facilities are generally situated in the urban centres ‐ partly as an incentive to travellers to stop as well as serving the immediate community where the demand for services is greatest.

The most recent public toilets were opened in Waihi in 2014 as part of the new, Council owned public library facility. These toilets are managed and maintained as an integral part of the library facility and as such are excluded from this strategy. The public toilets provided within the rural Plains towns of Kerepehi and Patetonga are both located within community domains. Although owned by Council, these toilets are maintained by their communities and used exclusively for local 7

events. Community Halls within the town centres of Paeroa, Waihi and Ngatea all incorporate male and female toilets within the building interior, along with the Waihi Event Centre. Use of these toilet facilities is restricted to specific events and being managed and maintained as part of the host facility are also excluded from this current strategy. Council‐funded information centres located within the main townships of Paeroa and Waihi are either associated with or incorporate public toilet facilities.

Supplementing the town supply of public toilets are a number of facilities located within commercial premises including petrol stations, cafes and restaurants, hotels and bars and wineries. Despite being privately owned (and maintained) these toilets are often considered by users as ‘publically accessible’ and therefore warrant consideration within the current strategy. The Department of Conservation also provides (and maintains) its own public toilet facilities within conservation reserve in the Karangahake area in addition to those provided by Council in this location. A further two public toilet facilities have also been provided by Council for the Hauraki Rail Trail at Waikino and Tirohia, the latter of which is managed and maintained independently by the Hauraki Rail Trail Charitable Trust.

2.2 Types/ Forms of Existing Toilet The majority of the existing Hauraki public toilet stock are classed as ‘tradition’ toilets, built of brick or concrete as stand‐alone structures. The range in style and form of these conventional toilet facilities within the District is largely reflective of the relative eras of their construction as well as their local context and location. The Pohutukawa Reserve toilets at Whiritoa (built in 1982) have been designed and painted in colours reflective of their beach setting, while the Marshall Street toilets within Paeroa, built in a similar era (1987) have a more ‘urban’ character and form (refer to Table 01: Appendix B). Tradition toilets have separate rooms for males and females and invariably incorporate urinals or a single urinette for males. Those located within the three main urban centres of Paeroa, Waihi and Ngatea tend to be the larger facilities, with the greatest number of individual toilets, while many of the older rural and coastal facilities have just one male/ female unit. Most of the older tradition toilets (dating back to 1955) have undergone varying degrees of building refurbishment up to the present time. The tradition Whiritoa Surf Club toilets were replaced this year with new Exeloo‐style toilets, while the existing public toilets at Morgan Park in Waihi are scheduled to be replaced as part of the Park’s proposed redevelopment planned within the next couple of years.

Approximately half of public toilet facilities within HDC are accessible to disabled users, mainly focused within urban centres, while several of the traditional rural and coastal public toilet facilities have not been upgraded to this standard.

Council also operates nine contemporary unisex public toilet facilities that are partially automated and of a modern design in the ‘Exeloo‐style’. A single toilet is located within the Sport and Recreation Reserve in Whiritoa in addition to the otw new semi‐automated toilets at the Surf Club. There are a further two semi‐automated toilets provided within a single complex at Gilmour Reserve in Waihi, two at Ohinemuri Reserve in Paeroa and another two at Pioneer Park in Ngatea. These contemporary toilet facilities were installed in 2008, 2005, 2006, 2012 and 2014 respectively. An important distinction of the automated toilets is that they are unisex and incorporate disabled access and facilities.

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The three stand‐alone toilet units within the Victoria Battery Reserve conservation site at Waikino are dry‐vault (non‐flushing) toilets consistent with those provided by the Department of Conservation within conservation reserve sites. As such, these toilets require periodical emptying of their tanks, in addition to routine maintenance and cleaning. A similar toilet exists at Tirohia on the Hauraki Rail Trail which, although a Council asset, is managed and maintained by the Hauraki Rail Trail Charitable Trust under an independent Management Agreement.

2.2.1 Design Features and Fittings In accordance with NZS 4241:1999, there are a set of standard design features and fittings that are considered mandatory for ‘unattended’ public toilets, of the Hauraki District type. Examples of internal fittings include toilet paper dispenser, hand wash basin, cold water and door locking devices. External design features include clearly identified entrances off a public space, size of units and overall welcoming appearance. There are also a number of optional facilities that may be provided for individual public toilets. The majority of public toilet facilities within Hauraki have the minimum requirement of features and are lacking generally in basic fittings such as soap dispensers, hand drying equipment and rubbish disposal. Parenting facilities are generally not available within public toilets, with the exception of the new Waihi library facility and both public toilets located in Ngatea.

2.3 Current Demand and Use Just over half of the District’s public toilets are open 24 hours, year round, the majority of these being located on arterial transport routes through the main urban centres. A select number of urban toilets are only open between the hours of 6am‐9/10pm after which time they are locked. Approximately two thirds of Hauraki’s public toilet facilities experience seasonal increases in their use during the summer months. This increase is particularly marked within the recreational destinations of Whiritoa (coastal) and Karangahake (within DoC reserve) and Kaiaua while facilities within the main town centres of Paeroa, Waihi and Ngatea experience greater year‐round use. Public toilet facilities that are dedicated to sporting activities such as at Pioneer Park (Ngatea) maintain consistent levels of use throughout the year, while Morgan Park (Waihi), along with Kerepehi and Patetonga are opened for specific community events only.

The different public toilet locations are also associated with different user‐groups, with potentially varying requirements and needs. Those located on main roads within urban areas are heavily used by through travellers usually requiring associated or nearby parking facilities. Visitors intending to stay up to or longer than 2 hours within a destination (such as at a beach or reserve) may require additional changing facilities and showers, while a local mother visiting town may have baby changing facilities as a basic requirement.

Past attempts to monitor public toilet use through electronic counter systems retrofitted to older toilets have not always produced reliable results. In contrast, the more recent semi‐automated Exeloo‐style public toilets installed within Hauraki can incorporate inbuilt counter systems with reliable counter readings. While these will be useful in comparing public toilet use in the future, there is currently no means for Council to make relative comparisons between the use of a small number of semi‐automated versus the majority of traditional facilities in operation at present.

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General Council Service Requests are the main channel through which the public may provide feedback on public toilet facilities within the Hauraki District (by telephone or email). This data‐ based system also provides a record of the commentary received as a means of monitoring Council performance in relation to its services and facilities. Invariably the nature of service requests concerning public toilets are focused around the reporting of maintenance issues such as cleanliness, vandalism or failed equipment within individual facilities. There is currently no means for the public and local communities to provide specific comment on the overall provision of toilet facilities within the district in order to identify the relative adequacy and/or performance of different toilet facilities.

As indicated previously, the exceptional growth of regional facilities such as the Hauraki Rail Trail has placed additional pressure on several existing public toilet facilities within the Hauraki District. If the Trail continues to attract further visitors into the region, these pressures may be intensified.

At the same time, the resident population of the Hauraki District already comprises 22% of retirement age (over 65 years), compared to the national average of 14%. Population projections for the Hauraki District (by independent experts Rationale Ltd) expect this figure to increase to 45% by 2045 in conjunction with a decreasing population overall. The future provision of public toilets within the Hauraki District will therefore need to accommodate the specific needs and expectations of an ageing resident population, potentially alongside the requirements of a mobile visiting public.

2.4 Signage and Promotion Standardised signage is used for all public toilet facilities within the Hauraki District, consistent with branded signage templates developed for the Hauraki area (Appendix C). The signs are typically located in close proximity to each public toilet facility, with directional orientation provided by standard street signage. In addition, a list of public toilets is provided on the Council website, including the identification of those with disabled access.

2.5 Current Levels of Service and Maintenance All public toilets owned and managed by Council are funded to include construction, maintenance and operation of public conveniences to legal standards, and to levels which meet public and ratepayer expectations. Public toilet facilities are maintained as part of Councils asset maintenance commitments, with Council currently spending approximately $423,309 per annum on Public toilets, of which just over half, $233,000, is spent on cleaning.

The cleaning of Hauraki’s public toilets is currently undertaken under contract by Council’s Construction and Maintenance (C&M) team, with the exception of the facilities located at Kaiaua and Turua which are both maintained by local service contractors. Thec publi toilets at Kerepehi and Patetonga, maintained by their local communities are also excluded from this contract.

The Service Level Agreement between Council and C&M (dated July 2013) requires the Contractor to clean the public toilets specified in the schedule at the frequency necessary to maintain a clean and safe condition at all times: ‘To ensure Public toilet facilities are maintained to maximum operational efficiency and present our District with pride, while providing a high standard in public amenity for residents and travellers alike’. Cleaning frequency currently varies from three times a week up to

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once a day depending on location and time of year. With the exception of the Morgan Park facilities in Waihi, all other urban toilets are cleaned daily, along with Kaiaua and Karangahake. Public toilets located within coastal reserves as well as the HRT toilets at Waikino are cleaned on an as‐required‐ basis during peak seasons.

The agreement specifies daily checks are to be made on all public toilets (23.1.6) while monthly audits, based on Maintenance and Cleaning Inspection Reports contained within the contract (23.1.16) are also required for all toilets within the District. The performance criteria cited within section 23.1.17 of the Agreement also place an expectation for the Contractor to respond within an hour to requests for maintenance works from the relevant HDC Area Manager. A copy of the Public Toilet Cleaning specifications is provided as an extract from the Service Level Agreement within Appendix D.

The current level of documentation for monthly audit reporting does not include comprehensive condition‐rating for toilet components, although the weekly reporting by maintenance contractors does itemise works carried out. While it is possible to determine from weekly reports, which public toilets incur the greatest maintenance items, there are currently no records for dthe itemise breakdown of maintenance expenditure for individual toilets. Without this information, there is no means by which to compare the relative operational cost‐efficiencies of different public toilet facilities.

2.5.1 Public Survey and LTP Public satisfaction surveys conducted by HDC every three years shows satisfaction levels averaging 47% between the years of 2002‐2010 in response to targeted questions on Public Toilet facilities, with corresponding dissatisfaction levels averaging 12% from population samples of 400. The most recent public surveys carried out by HDC in 2013 did not include questions relating to public toilet stock, as previously.

Public Service Requests received by HDC concerning public toilets are invariably related to identifying maintenance problems (including vandalism) and issues of hygiene/ cleanliness which each constitute approximately 50% of feedback. The frequency of such ‘complaints’ (currently averaging 47/yr) is such that the proposed 2015‐2025 Long Term Plan (LTP) contains Non‐Financial Performance Targets (NFPT’s) around maintaining the number of complaints to less than 50/ yr. Potentially this target should be lowered further to less than 40‐45 Service User complaints per year, in direct response to the current performance figures.

2.6 Asset Management As community facility assets, management of the District’s public toilets comes under the Community Facilities Asset Management Plan, which is currently being reviewed by Council in line with the LTP. As background to this review, the Community Services Team have recently undertaken a comprehensive assessment of the districts public toilets. The summary information for individual facilities is comprised of general asset value data, condition grading of the breakdown of components for each facility, their associated replacement costs and projections for the renewals expenditure for components over 10 and 20yr time intervals.

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Based on a five‐scale condition rating system of very good to very poor, all 20 of the public toilet facilities have been assessed as comprising at least 89% of components of very good ‐ good condition and with only two toilets (Patetonga and Morgan Park) comprising 10/11% of poor‐very poor components.

Further analysis of the summary data compiled within Table 02 (Appendix B) also shows a distinction of larger toilets of 20m2 or greater, with CRV’s of over $75k and component values of more than $45k being associated with greater levels of replacement expenditure over both 10 year and 20 year timeframes. Eight of the district’s 20 public toilets fall within this category, with average Gross Replacement Cost (GRC) values of $5,674 and a calculated average 10 year expenditure of $188 and 20 year expenditure of $1,304. This compares with the remaining 14 public toilet facilities with an average GRC of $1,233 and projected renewals expenditure averaging $86 (10 years) and $267 (20 years). Since the size of individual toilet facilities (rather than building age) appears to be the main factor in the relative projected expenditures for the different toilet facilities, it is important to note that the compactly designed Exeloo‐style toilets are very clearly associated with the lowest levels of expenditure over a 20 year maximum forecast renewals period.

3 Performance Evaluation of existing toilet stock

Guided by legislative requirements, a series of ‘performance‐based’ assessments have been undertaken by HDC into the existing public toilet stock within the last 10 years. The data compiled from the independent studies identified below have been summarised and reproduced within the accompanying Tables 02‐05 (Appendix B) as thes basi to the current evaluation.

3.1.1 2004 Water and Sanitary Services Assessment An assessment of the district’s toilet stock was undertaken by HDC in 2004, in compliance with meeting its legislative requirements under the Local Government Act 2002 to assess its water and sanitary services. At this time, the public toilet facilities, incorporating an element of public feedback, were considered to be of an adequate quality, although the number and location of public toilets was flagged as potentially inadequate to meet future demands. Three new public toilet facilities were built in Paeroa (2006), Whiritoa (2008) and Waihi (2005) as a direct result of the recommendations resulting from the assessment. A 2014 Assessment of Water and Sanitary Services is currently in progress.

3.1.2 2012 Detailed Assessments based on NZS 4214: 1999 and Namms Property Manual 2006 Criteria In 2012 Council staff undertook detailed surveys of individual public toilets, specifically based on the performance assessment criteria set out within the NZS 4241: 1999 and that of the Namms Property Manual 2006. This data is specifically summarised in Tables 03 and 04 (Appendix B). It includes a full consideration of mandatory exterior and interior design features and fittings of individual public toilet facilities including signage, lighting and entrance location.

3.1.3 2014 CPTED Assessments In response to a direction by the current HDC LTP (2012‐2022) non‐financial performance targets (NFPT’s) were proposed for public toilet facilities, based on Crime Prevention Through Environmental

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Design (CPTED) assessments, with the aim of achieving safe, accessible toilets for all. CPTED is an internationally recognised approach to crime prevention that takes into account the relationship between the physical environment and its users. Guided by a set of key CPTED principles (as defined in section 5.2.1, the potential for crime may be reduced through appropriate design, location and management of public toilets.

Seven of the District’s 20 public toilets have been assessed against CPTED criteria to date (Table 05: Appendix B), based on a required rate of 3 toilets per year (one for each ward).

3.1.4 Community Facilities Asset Management Plan 2015‐2025 The information provided within the Asset Management Plan (AMP) currently under development by Council’s Community Service Team is based on comprehensive condition assessments carried out for each public toilet facility within the District. The AMP attributes financial values to the individual toilet facilities, based on property rateable values, component values and their projected renewals/ replacement expenditure over a 20 year timeframe. This information is an important aspect of being able to measure the relative cost‐efficiencies of the different types and forms of public toilet facilities that occur within the District, both in terms of their current function and future viability.

3.2 Evaluation Summary An interpretation of the comprehensive data provided within the summary Tables 02‐05 (Appendix B) for the existing toilet stock has been extracted in response to key performance criteria, which are discussed under the series of questions below. These questions have been specifically designed to highlight the key performance issues associated with the current HDC public toilet stock, from which to formulate an appropriate management response, based on the policy guidelines provided.

3.2.1 Is the current provision of public toilets adequate in terms of both district‐wide distribution and in meeting specific local demands? The demand‐driven evolution of public toilets within HDC to date has not been guided by any strategic direction from Council in terms of a district‐wide distribution. The current distribution is consequently focused within the three main population centres of Waihi, Paeroa and Ngatea, where there are multiple toilets servicing a range of community facilities as well as through traffic.

Within Paeroa and Waihi, as the largest urban centres (with 2013 census populations of 3,885 and 4,527 respectively) there are currently 3 total public toilet facilities within Paeroa and 4 in Waihi (Appendix B). With both towns also located on SH2, it is important in meeting the wider objectives of Council’s public toilet provision, that at least one public toilet be directly accessible to through traffic. In fact, both Waihi and Paeroa have two public toilet facilities that are located beside SH2 at either end of the town and thus serving incoming/ outgoing traffic in either direction.

Within Paeroa, the Ohinemuri Park and Marshall Street facilities are located just under 1km apart at opposite ends of SH2 (Normanby Road), with the Domain Reserve public toilet located approximately half‐way in between on Willoughby Street. In Paeroa, the Marshall Street facilities double up as town centre toilets, while the Domain toilets are also informally used by through traffic (potentially by‐passing the town centre). This current overlap of both function and separation distances between existing facilities constitutes a potential oversupply of public toilets within Paeroa town centre. 13

The distance between the ‘destination’ public toilet facilities located at either end of SH2 through Waihi (within Victoria Park and Gilmour Reserve) is 1.5km, with both facilities also serving the recreational use of their urban parks. However, there is also a centrally located public toilet facility on Haszard Street which directly services the town centre, along with the new public toilet facilities provided within the public Library, located on Rosemont Road. The distance between the Haszard Street facility and Victoria Park is 800m, compared with 700m between the town centre and Gilmour Reserve.

The current provision of public toilet facilities within Waihi town centre, with separation distances between toilets being no greater than 1km seems both logical and reasonable in ensuring that pedestrians would not have to walk further than 500m to the nearest public toilet. It is also beneficial that the current location of public toilets at either end of SH2 through Waihi offers maximum opportunities to through traffic in either direction. Having an additional dedicated town centre public toilet in Waihi is also necessary where the ‘destination’ toilets on SH2 are located further than 1.0km apart in order to maintain minimum walking distances of 500m for pedestrians.

At approximately one third of the size of Paeroa and Waihi, the public toilet provision within Ngatea is limited to a centrally located facility on SH2. Ngatea’s additional public toilet facilities within the town’s recreational Domain are located only 300m away on the opposite side of the road. Given that the total length of Orchard West Road from Kaihere Road (to the east) to the western edge of town is approximately 1km, there is no requirement to provide additional public toilet facilities within Ngatea, based on current population levels and with the minimum separation distances recommended.

For travellers on SH2 journeying through the Hauraki District, it is fortunate that the destination towns of Waihi, Paeroa and Ngatea are all located approximately 22km apart, with an equivalent travel time of 18 mins, and each with at least one destination public toilet facility. There are no destination traveller public toilet facilities located on the section of SH27 from Patetonga to Mangatarata within the Hauraki District, while SH25, which extends over the Coromandel Ranges from Waihi through to Waitakaruru, is served by public toilets at both Whiritoa and Waitakaruru.

The beach settlement of Whiritoa also has multiple public toilet facilities centred around the recreational attractions of the beachfront along Kontiki Road. The recently updated facilities at the Surf Club are located just 500m along from the tradition Pohutukawa Reserve toilets to the north, with the Recreation Reserve being located a further 500m to the south.

Elsewhere within the District, single public toilet facilities are located at sites of local demand. This includes by recreationalists within the Karangahake Reserve and dedicated facilities along the Hauraki Rail Trail. Use of the existing public toilets within the coastal beach reserve at Kaiaua, currently at medium levels during the summer months is likely to increase with the planned extension of the Trail.

In comparison, the existing public toilet facilities located within the small rural settlements of Turua and Waitakaruru maintain low levels of use (estimated at less than 100 persons/ day) throughout the year.

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Since the 2004 Water and Sanitary Services Assessment, there has been no indication from the public that additional toilets are required within the Hauraki District. However, there is currently no direct monitoring of public toilet usage by HDC either in the form of user counters or targeted public survey. Other indicators such as increased maintenance requirements currently provide evidence for the marked seasonal increase affecting about two thirds of existing public toilet facilities. At Karangahake Reserve, there are also regular reportings of the public having to queue outside the public toilet facilities on certain days (public holidays and weekends) within the high season.

The current range of opening times of existing public toilet facilities are a direct response to the relative use of public toilets, suggesting that the Council is already responding appropriately to local levels of use/demand. Guidelines around the demand/use criteria (including seasonal factors) to establishing new public toilet facilities within the district would also be beneficial in ensuring maximum utilisation of public toilets in the future.

Policy Guidelines:

 Maximum separation distances of 1.0km to be provided as a standard to locating future public toilets within the CBD of main urban centres within the District.

 Continue to locate community and recreational public toilet facilities as demand or opportunities arise or where new facilities are created – while also allowing for future projections of growth.

 Consider routine monitoring through effective counter systems to be developed for toilet use in all facilities in order to identify those facilities under increasing pressure and in need of additional toilet facilities or where an existing toilet is underutilised and therefore could be periodically closed.

 Provide opportunities for the public to provide feedback (including visitors) on adequacy of public toilet provision within the District through targeted surveys.

 Investigate trialling options for community partnerships to be established for individual toilet facilities, involving a monitoring and feedback role from within the local community

 Ensure existing public toilets facilities are clearly identified and adequately promoted (and updated) to both local and visiting public via appropriate signage and local information points (HDC Website, Information Centres etc).

3.2.2 Are the current public toilet facilities of an appropriate form and condition? The condition‐rating of the District’s public toilet facilities recently carried out for the AMP indicates that the current condition of public toilets is consistently good, with less than 11% of total components of poor quality. This information suggests that Council has been effective in maintaining public toilet facilities as Council assets to good standards overall.

At the same time, the range in the form and types of public toilets currently found within the District are associated with varying scales of renewals expenditure. The larger tradition‐type facilities, invariably with separated male and female toilets, are associated with greater renewal costs for their component parts. The tradition toilets, by virtue of their discrete side‐entrances, are also less likely to meet the safety principles of CPTED and are potentially more costly to maintain. By comparison,

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the Exeloo‐style automated public toilet facilities, with lower capital values, are consistently more cost‐effective to renew over the longer‐term and able to meet the specific needs of a broad range of users, while upholding safety standards. The ability to regulate the opening hours of Exeloo‐style toilets automatically is another potential advantage over tradition toilets at periodically low‐use sites.

Since 2005, all new public toilet facilities and renewals have been automated unisex toilets in the Exeloo‐style, confirming that in its future‐planning, Council is favouring a transition to the Exeloo‐ style. This is consistent with global trends in public toilet design conforming to regulatory legislative standards. However, with a maximum of two unisex toilets installed at each new facility, the tradition toilets (with up to 5 individual toilets plus additional male urinettes) are currently meeting the seasonally high‐use facilities in locations such as Marshall Street, Paeroa and the Karangahake Gorge. It is currently unknown whether these facilities could be ‘upgraded’ with associated cost‐ benefits through conversions to Exeloo‐style automated toilets. However, the ability to close off surplus individual automated toilets during the off‐season may be investigated as a strategy for managing fluctuating demands on peak‐season facilities. The large tradition public toilet facility located within Morgan Park in Waihi, which is used periodically for sporting fixtures, is scheduled for potential replacement with the planned future redevelopment of the Park. The expectation is that any upgrade of the current facility will involve either total replacement or conversion to Exeloo‐style unisex facilities.

It is also unknown whether there is a public preference for public toilet configurations and styles within the Hauraki District from the current range of facilities. While the Exeloo‐style toilets clearly offer operational and safety advantages over the tradition toilet, some of the older tradition toilets, which have been in place for over 20 years, may be considered as local landmarks. If there is a preference amongst the elderly for a particular style/ format of public toilet facility, then this should be taken into consideration in planning the future provision of public toilets for an ageing resident population within Hauraki.

Given the wide‐ranging contexts in which public toilets are currently located within the Hauraki District, from urban centres and coastal beach reserves through to the conservation estate of the Karangahake Gorge, it is reasonable to expect a range in public toilet design and styles. For this reason, the potential standardisation of public toilet facilities is not considered appropriate for the Hauraki District, in spite of the potential operational benefits. A compromise could potentially be achieved through the standardisation of different categories of public toilet such that urban destination toilets were easily recognisable to passing travellers and coastal toilets (at Whiritoa) were all designed and constructed of durable materials and colour palettes suited to their coastal environment. Ultimately, the ability of Exeloo‐style automated toilets to be incorporated into a range of exterior housing units would potentially maintain the required variety in the design of public toilet facilities within the Hauraki District.

Policy Guidelines:

 Consider the feasibility of retrofitting/ converting large tradition toilet facilities with Exeloo‐style automated toilets to address seasonal fluctuations in user‐demand and overall performance at Karangahake Reserve and at Kaiaua in the future with the anticipated development of the Hauraki Rail Trail. 16

 Undertake public surveys into user preferences for current public toilet styles and configurations (with justification) as a basis to making future determinations on the renewal/ replacement of existing toilet stock.

 Identify the key design criteria for specific location categories of public toilets, based on environmental and user‐group factors

3.2.3 Does the current siting and design of public toilet facilities encourage their safe use? Of the seven public toilets that have been assessed by Council staff against nine CPTED criteria (specific to public toilet design), three facilities have been identified with safety issues. The urban Public toilets located in Victoria Park in Waihi and the Domain toilets in Paeroa both experience recurring vandalism. Although the toilets are well‐sighted within Victoria Park, with natural surveillance during daylight hours, the building is not independently illuminated, relying on adjacent street lighting during and beyond their opening hours of 6am‐10pm. This has clearly created a safety issue around this public toilet. The siting of public toilets within Paeroa’s Domain is set back from the road, with side entrances and surrounding trees and shrubs. The compromised levels of natural surveillance for these public toilets is likely to be providing increased opportunities for the current vandalism experienced (including a recent fire in 2013).

The public toilets located within Whiritoa’s coastal Pohutukawa Reserve also fall short of CPTED standards due to the discrete location of this building within the reserve, resulting in obscured access and visibility issues. However, there are no reported crime issues associated withs thi facility, which is otherwise compliant with the remaining CPTED standards.

Other than the Haszard Street toilets in Waihi, which are also lacking in interior lighting, the three remaining public toilets are fully CPTED compliant. Invariably, it is the older tradition‐style toilets located within urban parks and reserves that are most likely to experience safety issues as a result of compromised CPTED values, while the modern Exeloo‐style automated public toilets, both designed and located with safety in mind, provide less opportunities for crime.

At the same time, the minor vandalism associated with public toilets located within urban parks and reserves within Hauraki is potentially able to be addressed with modifications to these existing toilets as well through the responsive design of future facilities. Proactively engaging with the local community can also contribute to increased surveillance of public toilet facilities in order to identify safety issues and establish an appropriate response.

Policy Guidelines:

 Public Toilets are to have dedicated interior lighting that does not in any way rely on passive illumination from adjacent street lights

 CPTED standards applied for the siting, design and management of all future Public Toilets

 Existing public toilets failing to meet current CPTED standards are to be remedied over a target time period.

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 CPTED principles to be factored into the evaluation of decisions to renew or replace older toilets, such that those failing to be renewed due to significant CPTED constraints are to be considered for replacement

 CPTED assessments to become a standard performance measure of public toilets within Hauraki District, ideally incorporating a component of public consultation

3.2.4 Are public toilets adequate in the core facilities they provide and in meeting the specific needs of their location/ function? The current facilities provided within the majority of tradition public toilets that populate the District are considered rudimentary. Only two of the District’s public toilet facilities provides soap dispensing facilities, while less than half include the hand drying facilities that are considered mandatory by NZS 4214:1999. Mirrors are provided in only three of the Exeloo‐ style facilities while rubbish disposal facilities are lacking throughout. While vandalism risk is cited as the primary reason for these features not being provided, contemporary toilet fittings do provide for integral alternatives to be retrofitted within tradition toilets, as for Exeloos. The use of hand‐sanitiser dispensers may also be considered as a cost‐effective option.

While each of the town public toilet facilities currently provide for disabled access, there are no disabled facilities within any of the Rural Towns. There is also a general lack of parenting facilities within the District’s public toilet stock, but particularly within town centres, where there is assumed to be a greater expectation for their need.

There is currently no distinction (other than total number of toilet units) between the core facilities provided within existing public toilets within a coastal location versus those within an urban CBD in spite of the likely differing needs of their potential user groups. All of these factors may contribute to community and visitor perceptions of a lower standard of public toilet provision within the District.

Policy Guidelines:

 Investigate and trial options for vandal‐proof integral soap dispensers and hand‐drying facilities or hand‐sanitiser dispensers to be installed within tradition toilets throughout the District, compliant with NZS 4214:1999

 Investigate and trial options for providing safe rubbish disposal facilities within all public toilets, compliant with NZS 4214:1999

 Programme for all new public toilet facilities to incorporate disabled access, alongside opportunities to retrofit existing tradition toilets with at least one disabled unit.

 Identify the demand for parent facilities to be provided in specific public toilet facilities through targeted consultation with relative local community groups

 Provide guidelines on promoting the locations of disabled/ parenting toilets to these specific user‐groups

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 Consider specific facilities that may be added to the different categories of public toilets located within the District, in order to meet the situational needs of their users. Examples include drinking water fountains, change rooms and showering facilities within beach reserves and baby changing facilities within town centres, along with additional features which may be identified through public survey/ community consultation

 Investigate options for community partnering for the provision and monitoring of ‘enhanced/ comfort’ facilities

3.2.5 Are public toilets cost‐effective to operate and maintain? While none of the existing public toilet facilities appears to be ‘redundant’ in terms of current user demands, there is clearly a disparity between the relative use of public toilets within Hauraki. This is largely reflected in the relative opening hours of specific public toilets, with those located on major arterial routes, with the greatest potential use being open 24 hours. Others, associated with community recreational or sporting facilities, are only opened on an as‐required basis, with associated savings on their maintenance requirements. Several, including those in coastal locations and recreational reserves, experience a marked seasonality in their use. Greater operational efficiencies could potentially be achieved through more accurate monitoring of toilet use hthroug counter readings. These figures would enable both opening hours and frequency of maintenance cleaning to be individually determined and periodically reviewed.

The figures contained within the AMP for public toilet facilities clearly show a range in both the current rateable values and projected renewals expenditure for different types and locations of public toilet facilities. These figures suggest that potentially greater operational efficiencies could be achieved through a combination of modifications, renewals and replacement of some existing facilities, as part of a general move towards Exeloo‐style toilets by Council. The potential standardisation of certain components amongst the public toilet stock could also assist with reducing the operation costs of public toilet facilities.

A lack of data on the breakdown of current annual maintenance expenditure for individual public toilets by Council prevents comparisons from being made between the relative efficiencies of the individual facilities. The assumption that Exeloo‐style toilet facilities are more efficient to maintain than larger tradition‐style public toilets is inferred from the AMP projections of renewals costs for individual facilities, supported by discussions with Council’s Community Services team, but is unsubstantiated without actual expenditure records.

There is also limited evidence that Council has either explored or adopted environmentally tefficien operational systems and component materials for the existing public toilet stock, with potential environmental as well as cost‐saving benefits. This is something that should be given greater priority and consideration as part of a transition to Exeloo‐style public toilet facilities.

Policy Guidelines:

 Consider routine monitoring through effective counter systems to be developed for all toilet facilities in order to identify those facilities under increasing pressure and in need of

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expansion or where an existing toilet is underutilised and therefore could be periodically closed.

 Routine accounting records are required for each toilet as evidence of the relative maintenance expenditure of individual toilet facilities in order to better identify and compare operationally efficient facilities

 Investigate opportunities for using environmentally‐ efficient systems/ materials as part of the operational life‐cycle analysis for public toilets, with demonstrated cost‐savings

3.3 Policy Guidelines The recommendations identified above in response to the current performance of the District’s public toilet stock have been summarised as proposed policies within Table 05 (Appendix B), alongside corresponding implementation methods. In summarising these policies, a distinction has been made between Strategic methods and Operational methods to addressing the performance of the existing facilities.

3.3.1 Strategic Methods Documented guidelines are required around the distribution, siting, design and configuration of future public toilets as a practical tool in planning for the future provision of facilities within the Hauraki District. Supplementary guidelines are also required to define the key criteria for decision‐ making around the alternative options of renewals, upgrades or decommissioning of existing toilet stock. Public consultation is required in the future as a key input (from end users) into the performance and improvement of public toilets within the Hauraki District. This includes in the monitoring of safety issues surrounding individual toilets as well as the identification of desirable features and fittings specific to their situational user needs.

3.3.2 Operational Methods Operational measures to improving the performance standards of the existing public toilet stock are summarised below. These include measures for the improved monitoring of public toilet facilities as a basis to making management decisions towards greater operational efficiencies as well as measures required to meet the mandatory operational standards defined by NZS 4241:1999. a) Introduce vandal‐proof fittings of soap dispensers, rubbish disposal and hand‐drying facilities throughout b) Introduce counter systems for monitoring patterns and changes in public toilet use throughout the district as a basis to setting optimum size and operational management of existing facilities c) Consider environmentally‐appropriate alternative systems/ materials as part of performance standards for modifications/ replacement of existing public toilet stock d) Investigate feasibility of converting large tradition toilets to multiple Exeloo‐style units e) Introduce reporting requirements for accounting breakdowns by individual toilet facility

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4 Management Strategies: Existing Stock

A number of the recommendations cited in the performance evaluation above relate to the future planning and provision of public toilets generally within the Hauraki District (with associated cost implications). However, there are also a number of interim measures which may be applied to individual facilities in order to improve their current performance. For many of the existing public toilets, based on current interpreted levels of use‐demand, there is scope to either modify, upgrade or extend an existing facility in order to bring it in line with legislative design requirements and safety standards or to increase/ extend its current capacity. These core physical works have been categorised as follows:

 Minor works to bring in line with legislative requirements for design features and fittings  Upgrades to older buildings in order to achieve desired design quality and safety standards  Seasonal extensions of existing facilities in response to current levels of user demand

In addition, there are a number of optional ‘enhancements/ improvements’ that have been identified for existing public toilets within Hauraki with the potential to raise the quality and experience of existing facilities for users. Specifically this includes for the potential provision of drinking water fountains at all toilets, but particularly those associated with recreational activities, while showers and changing room facilities are recommended for coastal sites and sporting grounds.

Operational measures may also be employed by Council to both increase the performance standards of existing toilets, such as through refinements to the timing and frequency of maintenance cleaning schedules, as well as potentially limiting the number of toilet cubicles open during the off‐season at specific sites (where there is an existing capacity to do so). A close monitoring of current toilet use over the course of a year, ideally in conjunction with public survey, would be required as the basis to implementing any operational changes for individual facilities.

At sites such as at Karangahake, where there are reported pressures on existing facilities during the peak summer season, more major works may need to be considered to be able to extend these facilities either on a permanent or temporary seasonal basis. As such, the proposed rebuilding of the Karangahake Village Hall adjacent to the Crown Hill carpark may well provide an opportunity to provide additional public toilets in this location that would also benefit users of the Hauraki Rail Trail. Council is also looking at the option to connect the existing Karangahake public toilets onto main sewerage lines as an interim measure to alleviate seasonal pressures on the current holding tanks. At Whiritoa, the recent replacement of the existing toilet facilities at the Surf Club with automated Exeloo‐style unisex facilities may well assist in sharing seasonal demands on the Pohutukawa Reserve toilet.

In older tradition public toilet facilities, such as the Domain in Paeroa, and rural towns of Turua, Waikataruru and Kaiaua (coastal), where recent refurbishment works have failed to bring these toilets in line with acceptable design quality and safety standards, then they may need to be considered for replacement in the short‐to‐medium term. The planned extension of the Hauraki Rail Trail to Kaiaua will inevitably result in the requirement for additional public toilet facilities within Kaiaua through the likely replacement of the existing facilities. Similarly, the currently underutilised

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public toilet facilities located at Waitakaruru at the base of the Firth of Thames, would also require upgrading or replacement with the proposed extension of the Hauraki Rail Trail from Kopu.

In the case of Morgan Park, the existing public toilets are already scheduled for replacement in the short‐term as part of the park’s proposed redevelopment, while the tradition public toilets within Paeroa’s Domain (with CPTED non‐compliance issues) are also being considered for renewal/ replacement.

The proposed management works set out within Table 06 (Appendix B) for each public toilet facility shows itemised listings of required works that have been identified for individual public toilet facilities as part of the current strategy. In the case of Morgan Park and Paeroa Domain, with fundamental performance issues, Council has already planned for their replacement in conjunction with the redevelopments to their host grounds. For the majority of existing public toilet facilities, only minor works are required. For the older tradition facilities located within the smaller settlements of Whiritoa (Pohutukawa Reserve) Turua, Waitakaruru and Kaiaua, where there is a requirement for more comprehensive works in order to upgrade, these need to be fully evaluated against the alternatives of either total replacement or the decommissioning of individual facilities.

4.1 Financial Considerations

4.1.1 Major Works Major refurbishments/ replacements of existing public toilet facilities are already programmed by Council for Morgan Park in Waihi and are currently being considered for Paeroa Domain in conjunction with a new public library facility within the LTP. As such, both of these potential toilet replacements would be incorporated into the total project costs of either development.

The advantages of incorporating replacements or significant upgrades of public toilet facilities into planned Council developments or new facilities should ideally become part of the scope of future planning for public toilet provision within Hauraki as a means of combining significant costs.

Other potentially major upgrades are required at Karangahake, where there is an immediate requirement to increase the current capacity of the existing facilities in direct response to the seasonal demands of their recreational users. The potential redevelopment of the Karangahake site for a new Village Hall may well create an opportunity to incorporate additional public toilet facilities as part of a new building. Otherwise, Council will need to investigate the feasibility of extending the existing facility, including a consideration of conversion to multiple Exeloo‐style toilets as a means of managing the marked seasonality in use at this particular site.

The replacement of the Kaiaua public toilets ahead of the planned extension of the Hauraki Rail Trail is also a short‐medium term cost that needs to be anticipated in the future financial planning by Council.

The breakdown of major work items required for the existing public toilet stock are identified below.

Major Work Items Total replacement of an existing facility Extend an existing facility (based on providing an additional 2x unisex toilet units) Add a disabled toilet to an existing facility

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Provide adjacent changing room/ showering facilities Total upgrade/ refurbishment of an existing facility (incorporating new Exeloo‐style toilets)

4.1.2 Minor Works Minor works, including the fundamental provision of soap dispensers and hand drying facilities, are required in order to address the performance standards for the majority of public toilets within the Hauraki District. Other minor works (as listed in the table below) include aesthetic upgrades to the interior/ exterior appearance of individual facilities, as well as the provision of interior electric lighting within Haszard Street and Victoria Park public toilets within Waihi. Costs have also been provided for desirable enhancements and improvements such as water fountains identified from Table 06 (Appendix B).

Minor Work Items Install standard soap‐dispensers and hand‐drying facilities for each facility Install rubbish disposal facilities and mirrors where practicable Provide interior lighting Install drinking water fountain Install counter readers into tradition toilets Install baby changing facilities Cosmetic upgrades to building exterior Cosmetic upgrades to building interior

4.1.3 Operational Expenses Although some of the recommended works, such as the installation of electronic counter systems, will incur ongoing operational costs or increases to existing operational costs where facilities have been extended, it is expected that these will be largely offset by greater operational and maintenance efficiencies overall.

5 Strategic Directions

Decisions around the future provision and management of individual public toilet facilities within Hauraki ultimately need to be guided by a set of key criteria and associated performance thresholds. Public toilets compete with many other Council assets for funding, such that it is critical for appropriate value to be demonstrated in the investment of capital works for public toilets. At the same time, current legislation requires many of the District’s public toilet facilities to undergo varying levels of improvement works to bring them up to acceptable standards. The ability to prioritise these required works, based on the guidelines set out below is fundamental to future planning and asset management by Council.

5.1 Guidelines to Renew, Replace or Remove Determining the nature and extent of infrastructure works that will produce the most cost‐effective outcome in the management of public toilet facilities provides the basis for making key decisions on whether to renew, replace or remove existing toilet facilities. The guidelines set out below have

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determined the management strategies recommended for each existing public toilet facility within Hauraki, as identified within Table 06 (Appendix B).

5.1.1 Renew The refurbishment of an existing public toilet facility at a particular location requires a confirmed user‐demand, safe siting and sound building structure as prerequisites. The feasibility of upgrading an existing facility also critically depends on the extent of the upgrades required versus total replacement. While upgrades have been recommended within the current strategy for existing facilities at Pohutukawa Reserve (Whiritoa) and Karangahake Reserve where there is an established seasonal demand to address through the proposed extension of these facilities, the practical feasibility of extending either facility has yet to be confirmed. More typically, upgrades involve minor works to existing facilities such as the addition of soap dispensers and hand‐drying facilities to the majority of existing toilets and installation of electric interior lighting within Haszard Street and Victoria Park facilities in Waihi.

5.1.2 Replace Reasons for replacing an existing public toilet facility, with a new building may include the following scenarios:

 Poor/ inappropriate siting and/ or safety design features  Poor building condition

Replacement is required where it is demonstrated that the cost of the works required to upgrade and maintain an existing public toilet in order to comply with legislative standards (including the building code) and CPTED principles exceeds the costs of constructing a new facility. The replacement facility may be sited in an alternative location within the vicinity of the original.

The current facilities within Paeroa’s Domain (with locational and safety performance issues) have been flagged by Council for replacement. In the meantime, it may be necessary for minimal remedial works to be undertaken on the existing facility in order to meet required legislative standards. Similarly, the public toilets within Morgan Park are scheduled to be replaced as part of a proposed redevelopment of the wider park reserve in 2015/16, but may also require remedial works in the interim.

5.1.3 Remove Justification for the complete removal of an existing public toilet facility could be made on the following grounds:

 Deteriorated building condition that is unable to be repaired  Poor/ inappropriate location/ siting  Insufficient use/demand established (over the course of a year)

Only in the case of insufficient use/ demand would the decommissioning of an existing public toilet not require replacement. Decommissioning of an existing toilet can sometimes be difficult while the facility continues to be used. Public consultation should therefore be enlisted in making decisions around the decommissioning of any existing public toilet facility, including the consideration of whether new toilets should be considered for alternative locations within the vicinity.

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The existing facilities at Turua and Waitakaruru currently experience the lowest year‐round use. The public toilet at Waitakaruru is located on SH25 and therefore has potential value in being upgraded (renewed) as a destination toilet at this location. Its location in close proximity to the proposed extension of the Hauraki Rail Trail between Kopu and Kaiaua also warrants its retention. The Turua facility, which dates back to 1955, historically served as a bus shelter and as such may have more locally focused conservation/ community values (to be determined through public consultation). The Hauraki Road on which Turua is located is also recognised locally as an arterial route. In the meantime, it may be necessary for these facilities to undergo minimal upgrade works in order to raise their current levels of performance in the interim.

5.1.4 New Facilities The demand for a new public toilet facility to be provided at a new location within the Hauraki District may typically arise from the establishment of a new high‐use activity such as the Hauraki Rail Trail, which has resulted in new facilities being installed at Waikino and Tirohia since 2012. In the case of the Hauraki Rail Trail, the demonstrated regional economic benefits that are generated by the cycleway provide the justification for the new toilet facilities, supported by seasonally high user numbers at destinations along the Trail.

New public toilet facilities may also be created on the back of a new development such as the recently completed Public Library facility within Waihi town centre, which incorporates publically accessible toilets during its opening hours. Since both the initial construction and ongoing maintenance costs of incorporated facilities are largely absorbed by the host facility, such developments provide key opportunities to supplement the District’s public toilet provision in a reasonably cost‐effective manner. Maintaining a separate external access to incorporated public toilet facilities allows greater flexibility around their opening hours, if these need to be extended beyond that of the host facility. Incorporated or combined facilities are also effective in addressing the immediate demand for public toilets created by new host community facilities, while offering increased levels of surveillance compared with isolated units. Ideally, opportunities for incorporated or combined/ shared use facilities should be considered in the first stages of scoping for a new public toilet within Hauraki on this basis.

Where the demands on an existing public toilet facility exceed its current capacity (such as at Karangahake during the peak season) it may be worth considering providing an additional toilet in a nearby location as an alternative to extending an existing facility, or wherever there are practical constraints to extending an existing (otherwise sound) facility. As indicated previously, new public toilet facilities are likely to be required at Kaiaua in anticipation of the Hauraki Rail Trail’s planned extension to this coastal town if the existing facilities are unable to be appropriately upgraded and extended.

While there is currently no evidence to suggest that new public toilets in addition to those identified above are required for the Hauraki District, Council may be guided by the following criteria in approving and prioritising future requests from the community for new additional facilities:

 Capacity issues have been identified with an existing public toilet within the vicinity  A new public activity is established at a Council‐managed site (eg. a local premier playground or reserve) that did not incorporate a public toilet facility into the original design  Existing public toilet facilities are located further than 1km away 25

 There are no disabled toilets within 500m (to be provided by the new facility)  The new demand can be clearly demonstrated as ongoing (ie. not a temporary demand)

Further guidance on the siting and location of new public toilet facilities is provided in the section that follows.

5.2 Guidelines for Design and Siting Where a new toilet is to be created or an existing toilet is to be either renewed or replaced, guidelines incorporating key design criteria are essential to ensuring that the completed facility meets the predicted levels of demand and specific needs of its target users while providing clear benefit to the community (with no negative impacts). Facilities must also demonstrate cost‐ effectivity while being environmentally appropriate to both their immediate location and the wider environment.

5.2.1 Crime Prevention through Environmental Design (CPTED) As an internationally standardised tool for proactively discouraging crime through a set of defensive design standards, CPTED principles are particularly relevant to the design and location of public toilet facilities with a high potential for attracting anti‐social behaviours leading to criminal activity. Through the application of CPTED principles, it is hoped that any compromise of public safety previously associated with a public toilet facility within the Hauraki District may be addressed. New public toilets should be designed to meet the principles of CPTED in full, while renewals of existing facilities, prioritising those within the most populated areas, should address any non‐compliance with CPTED design criteria set out within Table 05 (Appendix B).

5.2.2 Distribution and Accessibility Based on the existing distribution of public toilets within Hauraki’s town centres, which is consistent with standards maintained by other local authorities, maximum separation distances of 1km are recommended to be maintained between public toilet facilities within urban centres. The additional requirement for at least one destination public toilet to be provided ewithin th strategically located main town centres of Waihi and Paeroa on SH2 should also be upheld in conjunction with these minimum separation distances. Supplemented, where necessary, by a dedicated town centre toilet located within the CBD of both Waihi and Paeroa, this recommended distribution standard maintains the maximum urban separation distances of 1km, while meeting the core user‐demands for public toilet facilities within either town.

Elsewhere within the District, Council should not expect to provide a public toilet within 1km of an existing public toilet unless the proposed facility were associated with the creation of a major new activity. e Th new Exeloo‐style facilities built in Pioneer Park in Ngatea in 2012 are located only 300m away from the centrally located destination toilet on Orchard Road West (SH2). Ngatea, being a comparably smaller destination town than Waihi and Paeroa on SH2, benefits from the Pioneer Park toilets in reliving increased demands on the Orchard Road West facility during the peak season, which acts as both a destination and town centre facility.

Outside of urban centres, future sitings of new public toilet facilities should also be dictated by their targeted users, such as at major recreational sites and activity centres and destination toilets within rural towns. The Hauraki Rail Trail maintains its own requirements for minimum separation

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distances between public toilet facilities located along the Trail. At established high‐demand locations such as Karangahake and Whiritoa, additional facilities are likely to be needed in the same vicinity, such that closer separation distances (of less than 1km) may apply. Flexible configurations of toilet units should also be investigated for these locations, allowing a portion of units to be closed during the off‐season.

Predictions of an ageing resident population supported by legislative requirements dictates that HDC need to be particularly proactive in planning for equitable access to its public toilet facilities. In order to provide public toilets that are both accessible and useable by the majority of people, Council must not only plan for at least one toilet to have disabled access in all future facilities, but also to programme for existing toilets to be converted to include disabled facilities, wherever practical.

Within both Whiritoa and Waihi where there are existing facilities without disabled access, this deficiency is addressed by alternative public toilets within the vicinity. Within rural towns, the lower use associated with these facilities may not warrant their immediate conversion, particularly if some are to be considered for future replacement.

Clear, consistent orientation signs are required for all public toilet facilities within the Hauraki District, in combination with clearly located directional signage. Orientation signs should clearly state the facilities available within individual locations. Intermediate signage may need to be employed within urban situations where there may be a choice of public toilet facilities within similar range of town centre or at Whiritoa where multiple toilets are also provided. Further guidance on the location of orientation/ intermediate and directional signage for toilets should be provided within the appropriate signage strategy developed by Council.

5.2.3 Environmental Context The design and siting of public toilet facilities, whether for new facilities or modifications to existing buildings should be sensitive to the surrounding environment through their appropriate design, selection of building materials, colours and external finishes. In responding to their environment, public toilets should also maintain a high standard of design that positively promotes the Hauraki District to the visiting public, while enforcing local community values.

Since the current distribution of public toilet facilities within the Hauraki District includes a diverse range of locations from the urban centres of Paeroa and Waihi to the conservation estate of the Karangahake Gorge and the coastal beach settlement of Whiritoa, it is appropriate that this diversity of settings is reflected in a variety of toilet designs. Providing attractive examples of public toilet design for each of these settings is potentially an effective means of promoting the diversity of the Hauraki District to outsiders. The siting of public toilet facilities is an equally important consideration in maximising the opportunity to promote the Hauraki District. The location of the destination toilet facilities within Ohinemuri Park in the (virtual) shadow of the L&P bottle within Paeroa is a good example of this approach, along with the public toilet facilities located within the Karangahake Gorge. Local communities would also ideally be involved ine th design and siting of new/replacement public toilet facilities that were truly reflective (and respective) of their local environment.

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While a total standardisation of public toilet facilities would not be considered appropriate for the Hauraki District, it may be possible for practical purposes to apply standard treatments for different subcategories of public toilet types, as dictated by their location and primary function. This approach could include the standardisation of external wall colours and materials suited to the coastal conditions of beach reserves and a common format for destination toilets within town centres that may be easily identified by visiting travellers. Typically, the Exeloo‐style public toilet format may be accommodated within a variety of external host building units, while promoting the standardisation of interior fittings ‐ with associated economic efficiencies.

Ideally all new/ replacement public toilet facilities, and upgrades to existing, would also demonstrate environmental efficiencies in both their design and operation through use of appropriate materials and operational systems consistent with the wider objectives of Council and the national direction provided by the Resource Management Act.

5.2.4 Functional Design Specifications Following on from the environmental influences identified above with regards to the siting and design of individual public toilet facilities, there are also a number of functional specifications or design features that are specific to their particular function and target user. A key example would be an urban destination toilet requiring clear signage from the main road directing visitors to a public toilet facility with adjacent parking provided. Destination toilets would also need to be accessible 24 hours. Recommended design features for destination toilet facilities would include water drinking fountains and incorporated local information. These have been summarised below alongside other categories of Urban, Rural and Coastal public toilet facilities with reference to the original classification identified for the Hauraki District within Table 01 (Appendix B).

It is important to note that the recommendations for specific design features have been largely based on the performance evaluation carried out by the current strategy and with reference to best practice standards elsewhere. It is anticipated that the information that may potentially be provided by targeted public consultation with specific user groups would further refine these recommendations in providing a clearer design direction to Council in meeting the specific demands of individual toilet facilities.

URBAN Destination  Clearly signed from road leading to direct access to toilet with dedicated parking provision  Water drinking fountains provided  Open 24 hrs and well‐lit for night use, with clear sightlines  Capacity to be extended following increased demand  Could incorporate local information for visitors  Ideally located within or close to a local feature of interest/ amenity Centre  Convenient to town centre business/shopping precinct  Well‐lit for night use, with clear sightlines  Parent‐facilities provided  Suitable to be incorporated into an existing building  Could incorporate local information for visitors  Water drinking fountains provided Park‐Reserve  Sited in a prominent location with clear sightlines facing into an open area of

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public space  Opening hours based around daytime/ evening use  Could incorporate park/ local community information  Water drinking fountains provided Recreation  Water drinking fountains provided  Could be incorporated as part of an dedicated recreational building  Opening hours dictated by frequency and timing of activities  Changing rooms and showering facilities potentially required

RURAL Centre/  Clearly signed from road leading to direct access to toilet with dedicated parking Destination provision while being convenient to the town centre  Open 24 hrs and well‐lit for night use, with clear sightlines  Suitable to be incorporated into an existing building or as part of a combined facility (eg. local shop/ service station)  Capacity to be extended following increased demand  Could incorporate local information for visitors  Water drinking fountains provided Recreation  Water drinking fountains provided  Opening hours dictated by frequency and timing of activities  Flexible opening of cubicles in response to seasonal demands  Could incorporate local information (eg. trail maps) Domain  Water drinking fountains provided  Opening hours dictated by frequency and timing of local use  Could incorporate local community information  Changing rooms and showering facilities potentially required for sporting events

COASTAL Reserve  Sited in a prominent location with clear sightlines facing into an open area of public space  Opening hours based around daytime/ evening use  Flexible opening of cubicles in response to seasonal demands  Located in close proximity to the beach within 500m of another facility  Changing rooms and outdoor showering facilities potentially required (seasonal)  Could incorporate local information eg. tide timetables or be incorporated within another built facility eg. surf club  Water drinking fountains provided  Constructed of durable building materials suited to the coastal conditions Recreation  Water drinking fountains provided  Opening hours dictated by frequency and timing of activities  Could be incorporated as part of a dedicated recreational building  Changing rooms and showering facilities potentially required (may be seasonal)  Constructed of durable building materials suited to the coastal conditions

5.3 Operational Performance Standards The operational performance standards for public toilet facilities are ultimately defined by Council within the LTP, in which the aim to provide safe, clean, accessible public toilet facilities that meet with local demand and expectation is affirmed through the minimisation of negative public feedback. It has previously been suggested by this strategy that the current performance targets set

29

for the 2015‐2025 LTP be reduced from 50 No. complaints per year to 40‐45 public complaints per year, based on the actual 2013/2014 totals of 47.

Other current methods of routinely monitoring specific aspects of public toilet performance include through periodic Asset Management and Water and Sanitary Services Assessments. Most recently, Council has also requested for initial CPTED assessments to be conducted for individual public toilet facilities as a form of safety audit. However these and much of the other assessment information compiled by Community Services as background for this strategy have been undertaken as isolated surveys.

In being able to actively monitor the performance of individual public toilet facilities and specifically to be able to address performance issues as they arise, systematic assessments are required. As a minimum standard it is recommended that all public toilet facilities be assessed against CPTED and NZS 4241:1999 criteria as part of periodic Asset Management Assessments, as a fundamental part of long‐term‐ planning by Council.

The current lack of available information on the relative maintenance expenditure for individual toilet facilities alongside comprehensive monthly maintenance audits also needs to be addressed through contractual arrangements with the CMS team as a means of accurately measuring and comparing the economic performances of public toilets as Council assets.

The ability to monitor the relative use of individual public toilet facilities through electronic counter systems, in conjunction with targeted public surveys, would also provide greater confidence in decision making around renewal, replacements and removals of existing public facilities as well as being able to identify where additional/ extended facilities are required. As well as confirming the seasonal trends in public toilet use, electronic counter readings may also be programmed to provide information on the relative use of public toilet facilities throughout the day/ night as a means to plan for their appropriate opening hours. Targeted public surveys could also contribute, alongside consultation with the local community, to identifying the specific design requirements for a particular public toilet facility.

Since consideration should also be given to the maximising the environmental efficiencies of public toilet facilities (and associated economic gains), Council should also adopt an appropriate means of measuring environmental performance as an integral part of future Asset Management Assessments.

The requirement for ongoing monitoring of performance measures for Hauraki’s public toilet facilities may be summarised as follows:

Maintenance – Monthly breakdown of maintenance expenditure for each facility, alongside maintenance audit reports

Electronic Counter Readings – Records compiled for individual toilets to show seasonal variations in use by monthly readings or daily distributions of user demand

Public Surveys – Periodic, targeted questioning around the perceived performance and associated satisfaction of the public with specific toilet facilities and overall district‐wide provision

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Environmental Audit – Operational efficiencies assessed against standardised environmental measures for individual public toilet facilities on a periodic basis.

Safety Audit – Delivered through routine CPTED surveys involving a degree of representation from within the local community

Legislative Standards – Assessment of individual public toilet facilities against NZS 4142: 1999 r(o updated legislation) to be incorporated into routine AMA’s as part of Council LTP’s

5.4 Future Directions In lieu of the current strategy, Hauraki Council has been reasonably effective to date in meeting and responding to the evolving demands for public toilet facilities within the municipality. This may partly be due to the relatively local scale of the District, which encourages a more hands‐on representation within the community so that issues relating to the current public toilet stock are promptly detected and addressed. However, mainly due to the introduction of legislative requirements for public toilets, growth of regional tourism within Hauraki and long‐term predictions for changes in the demographic composition of its resident population, Council also needs to be positioned to respond effectively to changing demands for public toilet provision in the future.

Current directions towards adopting Exeloo‐style public toilet facilities as standard for new facilities as well as providing opportunities to provide incorporated public toilets within new Council facilities such as the Waihi Library are all consistent with the recommendations of this strategy. Increased engagement with the local community and general public with regards to the provision of public toilet facilities within the Hauraki District should also be explored as a future direction for Council. Local communities may invariably provide valuable input into the design, specification and safety aspects of individual public toilet facilities as well as well as potentially providing ongoing surveillance and monitoring of community‐based facilities. Further economic advantages may be gained in future collaborations/ partnerships with community groups in spreading the operational costs of public toilet facilities that are focused on meeting a specific local community need.

Council could also explore opportunities to partner with other key stakeholders or private enterprises in the development of future public toilet facilities within urban centres and major recreational ‘generators’ that are directly associated with an increased demand for toilets. For example, the need for safe, clean toilets incorporating parenting‐facilities may be met through agreements with existing facilities within commercial premises that may be contributed by Council.

With good information on the current use and performance of public toilet facilities within the Hauraki District, Council will be better placed to make strategic decisions on planning for their future provision and management in a cost‐effective manner.

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References

New Zealand Standard – Public Toilets NZS 4241: 1999

NZ Building Code 2004

Hauraki District Projections for Resident Population, Dwellings and Rating units to 2045, Rationale Ltd, 2014

Public Conveniences Policy, Wellington City Council, April 2002

Bayside Public Toilet Strategy 2012, Bayside City Council (Victoria, Australia)

Assessment of Water and Sanitary Services, 2004, Hauraki District Council

Draft Assessment of Water and Sanitary Services 2014, Hauraki District Council

DRAFT Community Facilities Asset Management Plan 2015‐2025, Hauraki District Council

National Guidelines for Crime Prevention through Environmental Design in New Zealand – Parts 1 & 2, Ministry of Justice, 2005

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APPENDIX B HDC Public Toilet Strategy – Existing Public Toilet Summary

TABLE 01

Public Toilet Comments Address Photo ID Photo Building Date Location/ Use Classification Toilet type Toilet Configuration Target Use/ Demand Current Opening Hours Primary peak use period Whiritoa

Pohutakawa 1982 Coastal Tradition Separate Coastal beach 24hr Summer Small facility with adjacent Reserve reserve male and Reserve male/ female change rooms Cnr Kontiki Rd female (basic facilities) & Fisherrmans facilities Bend

Surf Club 2014 Coastal Exeloo- Unisex Coastal beach 24hrs Summer New facilities completed mid- Kontiki Rd recreation style reserve/ surf including 2014 club events

Sports & 2008 Coastal Automated Unisex Community 6am-9pm Summer Development of the reserve Recreation recreation sports facility daily by the local community has Reserve not occurred as the basis to Kontiki Rd the toilets being provided by Council.

Public Toilet Comments Address Toilet type Toilet type Toilet Configuration Target Use/ Demand Current Opening Hours Primary peak use period Photo ID Photo Building Date Location/ Use Classification Waihi

Gilmour 2005 Urban park Automated Unisex Through traffic Open: All year Refurbished October 2012 Reserve Exeloo reserve/ and Reserve 6am – Gilmour Road destination Users 10pm SH2

Haszard St. 1990 Urban Tradition Separate Local shoppers 24hr All Year Refurbished in 2009 centre male and and visitors to Including shroud covers for female Waihi CBD hand basins facilities

Victoria Park, 1997 Urban park Tradition Separate Through traffic Open All Year New roof, shrouds around Cnr Seddon & reserve/ male and and visitors to 6.am – hand basins. New toilet bowl Kenny St destination female town, Rocket 10pm in men’s facility 2013. SH2 facilities Park and HRT Refurbishment planned for users. 2014.

Morgan Park 1960 Urban Tradition Separate Morgan Park Sporting Sporting Programmed for Clarke St recreation male/ users events events decommission in 2015/16 as female part of Morgan park facilities development project in which new facilities will be built.

Public Toilet Comments Address Toilet type Toilet type Toilet Configuration Target Use/ Demand Current Opening Hours Primary peak use period Photo ID Photo Building Date Location/ Use Classification Karangahake 1995 Rural Tradition Separate Recreationalists, 24hrs All Year New Partitions installed Reserve recreation male/ including 2012/13 female walkers and facilities cyclists

Paeroa

Ohinemuri Park 2006 Urban Automated Unisex Through traffic 24hrs All Year Increased use generated by Toilets, destination and HRT users Hauraki Rail Trail. To be Normanby Rd SH2 refurbished 2014.

Domain toilets 1980 Urban Tradition Separate Through traffic Open All Year Resurfaced and new toilet Willoughby St recreation male/ and local 6am – 9pm seats installed in 2012/13. female domain users Total refurbish of the ladies facilities as a result of a fire in July 2013. Considered for replacement within the 2014/15 Annual Plan.

Marshall St 1987 Urban Tradition Separate Through traffic, 24hr All Year Refurbished Oct 2012 centre male/ local shoppers female and Hauraki Rail facilities Trail users

Public Toilet Comments Address Toilet type Toilet type Toilet Configuration Target Use/ Demand Current Opening Hours Primary peak use period Photo ID Photo Building Date Location/ Use Classification Ngatea

Orchard Rd 1992 Urban Tradition Separate Through traffic 24hrs All year Resurfaced & interior painted West centre & male/ and local 2012/13 destination female shoppers SH2 facilities

Hugh Hayward 2012 Urban Automated Unisex Local sports Open 6.am All year Domain recreation Netball, hockey, – 10pm Orchard Rd skatebowl and (Pioneer Park) childrens’ playground.

Rural Towns

Turua 1955 Rural Tradition Separate Through traffic 24hrs All year Resurfaced/ new urrinete centre/ male/ 2012/13 local female destination facilities (Hauraki Road connecting SH2-SH25) Waitakaruru 1970 Rural Tradition Separate Through traffic 24hrs All Year Small facility. Refurbished in centre/ male/ 2008 local female destination facilities SH 25

Public Toilet Comments Address Toilet type Toilet type Toilet Configuration Target Use/ Demand Current Opening Hours Primary peak use period Photo ID Photo Building Date Location/ Use Classification East Coast 19?? Coastal Tradition Separate Beach users 24hrs All Year Painted in 2011/12 Road, Kaiaua recreation male/ and freedom female campers facilities

Patetonga 1955 Rural Tradition Separate Domain users Specific Events Minor works carried out in (Community domain male/ Events 2012/13 Domain) female Only facilities

Kerepehi 1955 Rural Tradition Separate Domain users – Specific Events Minor works carried out in (Community domain male/ mainly for Events 2012/13 Domain) female cricket Only facilities

HDC Public Toilet Strategy – Asset Management Summaries

TABLE 02

Toilet Date Floor CRV Component C4‐C5 GRC $ Total GRC $ 10yr 20yr Area/ m2 Value $ renewals renewals expenditure expenditure Ohinemuri Park, Paeroa 2006 6 48,000 6,325 0 0 0 16 Patetonga Domain 13 52,000 15,947 2,463 3,543 246 470 Whiritoa Sports Res 2009 6 26,400 20,327 0 0 50 83 Waitakaruru 1970 8 34,000 20,604 0 0 0 250 Gilmour Reserve, Waihi 2005 4 36,000 24,329 0 0 100 149 Pohutukawa Resv 1982 14 53,300 29,764 1,533 14,947 149 727 Whiritoa Surf Club 2014 10 41,000 31,725 0 0 130 261 Victoria Battery, Waikino 2013 31,725 130 261 HRT Toilets 2012 31,725 130 261 Pioneer Park, Ngatea 2012 10 41,000 31,729 0 0 0 148 Ohinemuri Park, Paeroa 2006 6 48,000 34,329 0 0 100 149 Turua Bus Shelter 1955 16 62,400 37,007 0 0 0 351 Kerepehi 1955 37,007 0 351 Kaiaua Toilet 34 122,400 46,515 2,230 17,725 223 1,546 Morgan Park, Waihi 1960 21 79,800 48,378 3,779 19,386 378 659 Haszard St, Wahi 1990 43 150,000 51,408 165 3,300 147 1,635 Orchard Rd Ngatea 1992 54 183,600 54,892 1,163 8,060 166 1,685 Domain Reserve, Paeroa 1980 78 245,700 58,311 762 1,524 96 632 Karahgehake Reserve 1995 28 103,600 60,735 3,495 8,612 350 1,269 Victoria Park, Waihi 1997 45 157,500 63,984 186 3,711 19 1,328 Marshall Street, Paeroa 1987 64 208,000 105,712 40 400 124 1,677

HDC Public Toilet Strategy – Existing Design Features

TABLE 03

Ventilation, washable fittings washable surfaces, floor drainage, vandal resistance, water supply, Engineering Rating* Clear Identification Entrance off Public Place Unit fully enclosed Unit lockable Unit self contained/ generously sized Disabled Facilities Quality external appearance Interior Lighting Pleasant interior ambience Interior Ambience Rating* Waste system Supply Water Whiritoa

Pohutakawa Y N Y Y N N N Solar N 3 Y Reticulated Bore 3 Surf club Y Y Y Y Y Y Y Electric Y 1 Y Reticulated Bore 1 Exeloo Y Y Y Y Y Y Y Electric Y 2 Y Reticulated Bore 1

Waihi

Gilmour Exeloo Y Y Y Y Y Y Y Electric Y 1 Y Reticulated Reticulated 1 Haszard St Y Y Y Y Y Y Y Street Y 4 Y Reticulated Reticulated 2 Victoria St Y Y Y Y Y Y Y Street Y 4 Y Reticulated Reticulated 3 Morgan park N N Y Y N N N N 5 N Reticulated Reticulated 4

Karangahake Y Y Y Y Y Y Y Electric N 3 Y V Reticulated 3

Paeroa

Ohinemuri Park Y Y Y Y Y Y Y Electric Y 2 Y Reticulated Reticulated 2 Domain Y Y Y Y N Y N Electric N 3 Y Reticulated Reticulated 2 Marshall St Y Y Y Y Y Y Y Electric Y 1 Y Reticulated Reticulated 1

Ngatea

Orchard Rd Y Y Y Y Y Y Y Electric Y 2 Y Reticulated Reticulated 2 Hugh Hayward Y Y Y Y Y Y Y Electric Y 1 Y Reticulated Reticulated 1 Domain

Rural Towns

Turua Y Y/N Y Y N N Y Electric N Y Waitakaruru Y Y/N Y Y N N Y None N Y Kaiaua Y Y Y Y Y N Y Electric N Y ST Bore Patetonga N ??? 5 ST 5

Kerepehi N ??? 4 4

NOTES: Based on NZS 4241:1999 Appendix D – Design Features and Criteria

* ratings provided from Namms Property Manual 2006

Key:

Toilet System Ret – on Urban sewerage system ST – Septic Tank V – vault toilet (self contained)

Water Supply Ret – Reticulated Supply B – Council Bore T – Tank supply

Rating scale – Overall ambience 1‐ Very good – excellent ventilation and lighting, spacious, well maintained 2‐ Good ‐ good ventilation and lighting, well maintained 3‐ Acceptable – adequate ventilation and/or lighting 4‐ Poor – poor lighting and/or ventilation, dark and damp 5‐ Very poor – poor lighting and/or ventilation, cramped, hard to maintain, dingy Rating Scale – Engineering Score

1 – very good – excellent septic system and water provision, coping with all demands 2 – good – good septic system and water provision, coping with most demands 3- Acceptable – older septic system and water supply copes with all but peak demands 4 Poor – imminent septic system failure, poor water supply 5 – Replacement required – septic system failure, poor water supply, high level of maintenance

HDC Public Toilet Strategy – Existing Toilet Fittings

TABLE 04

Mirror Facilities Parenting Flush cistern Urinal flushing Hand Wash Basin Cold/ tepid Water Soap dispenser Hand drying Door hooks Door locking device Symbol signage User indicator Number of Toilet Plans or units Toilet Pan with seat Toilet paper dispenser Sanitary disposal unit Rubbish Disposal Whiritoa

Pohutakawa 1xF, 1xM 1xUrt Y Y Y N N Y Y Y C N N N Y Y Y Surf club 2xM/F Y Y Y N N Y N/A Y C Y Y N Y Y Y Recreation Reserve Exo 1xM/F Y Y Y Y N Y N/A Y C N Y Y Y Y Y

Waihi

Gilmore Exeloo 2xM/F Y Y Y N N Y N/A Y C N Y Y Y Y Y Haszard St 3xF, 2xM, 1xUrt Y Y Y N N Y Y Y C N Y Y Y Y Y Victoria St 3xF, 2xM, 1xUrt Y Y Y N N Y Y Y C N Y Y Y Y Y Morgan park 3xF, 2xM, 1xUrt Y Y N N N Y Y Y C N Y N Y N Y

Karangahake 3xF, 2xM,3xUrt Y Y Y N N Y Y Y C N N Y Y Y Y

Paeroa

Ohinemuri Park 2xM/F Y Y Y Y N Y N/A Y C N Y Y Y Y Y Domain 3xF, 2xM, 1xUrt Y Y Y N N Y Y Y C N N Y Y Y Y Marshall St 3xF, 2xM, 3xUrt Y Y Y N N Y Y Y C N Y Y Y Y Y

Ngatea

Orchard Rd 3xF, 2xM 1xU Y Y Y N N Y Y Y C N Y Y Y Y Y Hugh Hayward Domain 2xM/F Y Y Y Y N Y N Y C Y Y Y Y Y Y

Rural Towns

Turua 1xF, 1xM, 1xU Y Y Y N N Y Y Y C N N N Y Y Y Waitakaruru 1xF, 1xM Y Y Y N N Y N Y C N N N Y Y Y Kaiaua 3xF, 2xM, 3xU Y Y Y N N Y Y Y C N N N Y Y Y Patetonga ??? Y Y N N N Y N Y C N N N Y N Y Kerepehi ??? Y Y N N N Y N Y C N N N Y N Y NOTES: Based on NZS 4241:1999 Appendix E – Toilet Fittings and Criteria

HDC Public Toilet Strategy – CPTED Assessments

TABLE 05

–

st St

‐ ‐ toilet

toilets

Pioneer Park Ngatea Pohutaka wa Whiritoa Haszard Waihi Victoria Waihi Karangaha ke Domain Toilet Paeroa Turua Siting (visibility) Public toilets should be sited at locations that are No Yes Yes Yes Yes Yes Yes highly visible from the surrounding area & not hidden away from public view Access Entrances to public toilets should be clearly visible No Yes Yes – Is visible Yes Visible from Entrance to Yes from the street and other public areas; and public from the street domain but not both male & toilets in or near playground clearly visible from the but ladies from road female is side playground. Access should not be obscured entrance not of toilet block visible from the park Light Maximum use of natural light and/or artificial light Solar lights No – lighting is No – lighting is Yes Yes Yes Yes in the public toilet, and especially after dark good from a street light from a street light artificial lighting in and around the facility – no internal – no internal lighting lighting Location & proximity to other buildings PT should be capable of natural surveillance from Natural Yes – and security Yes – but Yes Only natural Yes Yes pedestrian activity and other buildings users. Other surveillance from camera problems with surveillance building or landscape features should not obscure users of the park vandalism from users of the view of the public toilet the domain

orientation Entrances should face towards areas of maximum No Yes –although Yes Yes No ‐ entrances No Yes pedestrian activity men’s entrance is on side and not open landscaping Should not obscure the public toilet. Low landscape Yes Yes Yes Yes Surround Yes Yes planting should be well maintained to a low height trees/shrubs need to be kept trim

–

st St

‐ ‐ toilet

toilets

Haszard Waihi Victoria Waihi Karangaha ke Domain Toilet Paeroa Turua Pioneer Park Ngatea Pohutaka wa Whiritoa Building materials & finishes Should be light in colour & a type of material that Yes Yes Yes Not light in Colours are light Yes Yes discourages graffiti which is easy to maintain and is colour – but a – but still easy to clean rough finish graffiti that discourages vandalism Building Design & Cubicle configuration Design should be welcoming with cubicles having No Yes – good Yes – good Yes Yes Yes Yes direct access to the public area, natural lighting to be lighting during the lighting during the maximised, and light coloured surfaces day day Management, Maintenance & Security Good maintenance, management and security No Yes Yes – but still high Yes Yes Yes Yes generally leads to good image, and discourages level of vandalism vandalism and other unsocial activities

HDC Public Toilet Strategy – Summary of Policy Guidelines

TABLE 06

Reference Policy Guidelines Implementation Methods

A (3.2.1) Toilet Provision A1 Maximum separation distances of 1.0km to be provided as a standard to locating future Incorporate into the current strategy guidelines as reference public toilets within the CBD of main urban centres within the District. for siting/ locating future public toilet facilities and any relocations that may be required for existing facilities A2 Continue to locate community and recreational public toilet facilities as demand or As required opportunities arise (where new facilities are created) – while also allowing for future projections of growth. A3 Consider routine monitoring through effective counter systems to be developed for toilet Make use of integrated counter systems in Exeloo‐style toilets use in all facilities in order to identify those facilities under increasing pressure and in need in the compilation and review of current user records. of additional toilet facilities or where an existing toilet is underutilised and therefore could Investigate alternative options for tradition toilets for be periodically closed. comparative purposes. A4 Provide regular opportunities for the public to provide feedback (including visitors) on Include questions orientated to public toilets within HDC Tri‐ adequacy of public toilet provision within the District through targeted surveys. Annual Public Surveys (as previously). A5 Investigate trialling options for community partnerships to be established for individual Initiate feasibility through existing community liaison groups toilet facilities, involving a monitoring and feedback role from within the local community such as Go Waihi and Positively Paeroa A6 Ensure existing public toilets facilities are clearly identified and adequately promoted (and Ongoing maintenance of HDC website and information updated) to both local and visiting public via appropriate signage and local information centres points (HDC Website, Information Centres etc).

B (3.2.2) Toilet Form and Condition B1 Consider the feasibility of retrofitting/ converting large tradition toilet facilities with Requires cost‐analysis for conversion of tradition toilets to Exeloo‐style automated toilets to address seasonal fluctuations in user‐demand and overall Exeloo‐style versus ongoing renewal costs. Could be initially performance at Karangehake Reserve and at Kaiaua (in the future with the anticipated trialled with the Karangehake toilets with future potential to development of the Hauraki Rail Trail). convert urban tradition toilets in the future, as required. B2 Undertake public surveys into user preferences for current public toilet styles and Include questions orientated to public toilets within HDC Tri‐ configurations (with justification) as a basis to making future determinations on the Annual Public Surveys (as previously) unless targeted public surveys can be initiated prior to 2016.

Reference Policy Guidelines Implementation Methods

renewal/ replacement of existing toilet stock. B3 Identify the key design criteria for specific location categories of public toilets, based on Incorporate design guidelines into the current strategy. environmental and user‐group factors

C (3.2.3) User Safety C1 CPTED standards applied for the siting, design and management of all future Public Toilets Incorporate CPTED principles into design guidelines of current strategy C2 CPTED assessments to become a standard performance measure of public toilets within Adopt CPTED criteria as part of routine performance Hauraki District, ideally incorporating a component of public consultation assessments for public toilet facilities, including public feedback on safety issues C3 Existing public toilets failing to meet current CPTED standards are to be remedied over a Incorporate CPTED principles into criteria for strategic target time period. CPTED principles to be factored into the evaluation of decisions to management of public toilet facilities within Hauraki, included renew or replace older toilets, such that those failing to be renewed due to significant within the current strategy CPTED constraints are to be considered for replacement C4 Public Toilets are to have dedicated interior lighting that does not in any way rely on Programme for electric interior lighting to be installed as a passive illumination from adjacent street lights priority within Haszard Street and Morgan Park facilities. Adopt interior lighting as a minimum standard of future public toilet design fittings (within the current strategy) D (3.2.4) Toilet Facilities D1 Investigate and trial options for vandal‐proof integral soap dispensers and hand‐drying Plan for phased introduction of selected type throughout facilities or hand‐sanitiser dispensers to be installed within tradition toilets throughout the existing public toilet facilities District, compliant with NZS 4214:1999 D2 Investigate and trial options for providing safe rubbish disposal facilities within all public Plan for phased introduction of selected type throughout toilets existing public toilet facilities D3 Programme for all new public toilet facilities to incorporate disabled access, alongside Incorporate as a standard into design guidelines within the opportunities to retrofit existing tradition toilets with at least one disabled unit. current strategy D4 Identify the demand for parent facilities to be provided in specific public toilet facilities Conduct targeted consultation with relevant community groups D5 Provide Council guidelines on promoting the locations of disabled/ parenting toilets to Review and update as part of Council Communication Strategy these specific user‐groups D6 Consider specific facilities that may be added to the different categories of public toilets Undertake public consultation on existing public toilet

Reference Policy Guidelines Implementation Methods

located within the District, in order to meet the situational needs of their users. Examples facilities to identify (and justify) additional features that may include drinking water fountains, change rooms and showering facilities within beach be provided before undertaking a cost‐benefit review reserves and baby changing facilities within town centres, along with additional features which may be identified through public survey/ community consultation. Investigate options for community partnering for the provision and monitoring of ‘enhanced/ comfort’ facilities

E (3.2.5) Operational Efficiencies E1 Consider routine monitoring through effective counter systems to be developed for all Make use of integrated counter systems in Exeloo‐style toilets toilet facilities in order to identify those facilities under increasing pressure and in need of in the compilation and review of current user records. expansion or where an existing toilet is underutilised and therefore could be periodically Investigate alternative options for tradition toilets for closed comparative purposes. E2 Routine accounting records are required for each toilet as evidence of the relative Introduce standard requirements for accounting reporting for maintenance expenditure of individual toilet facilities in order to better identify and individual public toilet facilities compare operationally efficient facilities E3 Investigate opportunities for using environmentally‐efficient systems/ materials as part of Investigate and review alternative operational systems/ the operational life‐cycle analysis for public toilets, with demonstrated associated cost‐ adaptations for public toilet facilities that could provide both savings environmental and economic gains to Council

HDC Public Toilet Strategy – Proposed Management Works

TABLE 06

Public Toilet Address Required Works Desirable Enhancements/ Improvements Operational Measures Management Strategy

Whiritoa

Pohutakawa Reserve  Install integral soap dispensers and hand drying  Exterior shower unit  If extended, keep surplus toilets locked during off-season, Upgrade and Extend or if upgrades Cnr Kontiki Rd & Fisherrmans facilities or hand sanitiser dispenser  Drinking fountain OR promote use of upgrade Surf Club facilities as an required not possible to acceptable Bend  Improve signage to clear entrance  Extend facility to accommodate increased seasonal alternative facility OR consider utilising temporary portable design and safety standards then  Upgrade interior and external appearances to use, incorporating disabled access toilets to meet increased demand during peak season and Replace acceptable quality standards (and visibility) to spread distribution along the beach.

Surf Club Replaced with new facility in 2014 N/A  Consider partnering with Surf Club to assist with monitoring Maintain as required Kontiki Rd and maintaining facilities Sports & Recreation Reserve  Install integral soap dispensers  Drinking fountain  Review current demand on facilities Review and retain with minor works Kontiki Rd  Consider Community Partnership to assist with monitoring and maintaining facilities Waihi

Gilmour Reserve Exeloo  Install integral soap dispensers  Drinking fountain Not Required Retain with minor works Gilmour Road Haszard St.  Install integral soap dispensers  Drinking fountain Not Required Retain with minor works  Replace hand dryers  Provide interior lighting

Victoria Park,  Install integral soap dispensers  Drinking fountain Not Required Retain with minor works Cnr Seddon & Kenny St  Provide power supply for hand-dryers and electric interior lighting  Interior and exterior graffiti proof paint finishes  Regrade interior floor surface to rectify current drainage issues

Morgan park To be replaced with new upgraded facility in 2015/16 N/A Programmed for decommission in Clarke St 2015/16 as part of Morgan park development project in which new facilities will be built. Karangahake Reserve  Install integral soap dispensers and hand drying  Extend facility to accommodate increased seasonal  If extended, keep surplus toilets locked during off-season Upgrade with minor works and facilities or hand sanitiser dispenser use OR consider utilising temporary portable toilets to meet Extend  Remediate floor drainage to accessible outlet  Drinking fountain increased demand during peak season. Paeroa

Ohinemuri Park Toilets  Install integral soap dispenser  Drinking fountain  Review current demand on facilities in relation to timing Retain with minor works Normanby Rd and frequency of cleaning maintenance requirements, particularly during peak summer season

Domain toilets  Install integral soap dispenser and hand drying  Drinking fountain If aesthetic Upgrades required not Willoughby St facilities or single hand sanitiser dispenser possible to acceptable standards  Improve interior and exterior appearances to then consider replacement in acceptable quality standards 2014/15

Marshall St  Install integral soap dispensers  Drinking fountain  Review current demand on facilities in relation to timing Retain with minor works and frequency of cleaning maintenance requirements, particularly during peak summer season and influence of Hauraki Rail Trail

Ngatea

Public Toilet Address Required Works Desirable Enhancements/ Improvements Operational Measures Management Strategy

Orchard Rd West  Install integral soap dispensers  Drinking fountain Retain with minor works  Replace hand dryers  Replace cubicle partitions Hugh Hayward Domain  Drinking fountain Retain as is Orchard Rd (Pioneer Park)

Rural Towns

Turua  Install integral soap dispenser and hand drying  Drinking fountain  Consider Community Partnership to assist with monitoring If aesthetic Upgrades required not facilities or single hand sanitiser dispenser and maintaining facilities possible to acceptable standards  Upgrade interior and external appearances to then Replace acceptable quality standards

Waitakaruru  Install integral soap dispenser and hand drying  Drinking fountain  Consider Community Partnership to assist with monitoring If aesthetic Upgrades required not facilities or single hand sanitiser dispenser and maintaining facilities possible to acceptable standards  Upgrade interior and external appearances to then Replace acceptable quality standards

East Coast Road, Kaiaua  Install integral soap dispenser and hand drying  Drinking fountain  Consider Community Partnership to assist with monitoring If aesthetic Upgrades required not facilities or single hand sanitiser dispenser and maintaining facilities possible to acceptable standards  Upgrade interior and external appearances to then Replace acceptable quality standards

Patetonga (Community Minor works completed in 2012/13 Domain) Kerepehi (Community Minor works completed in 2012/13 Domain)