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64T H Uich Congress Magazine Congress Program / 03 Greetings / 04 Educational Day / 09 Documentary / 14 Participants / 16 Sponso

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64T H Uich Congress Magazine Congress Program / 03 Greetings / 04 Educational Day / 09 Documentary / 14 Participants / 16 Sponso 64TH UICH B´17CONGRESS MAGAZINE CONGRESS PROGRAM / 03 GREETINGS / 04 EDUCATIONAL DAY / 09 DOCUMENTARY / 14 PARTICIPANTS / 16 SPONSORS / 22 © INGO FRIEDRICH / FOTOLIA Congress Program 23 MARCH 2017 26 MARCH 2017 8:00–18:30 Airport Tegel, Airport Visit our Market Place all Schönefeld, Central Station day long and get connected Arrival of Delegates to our valued partners 18:30–23:00 Kraftwerk 8:30–16:30 Maritim Hotel Opening Ceremony General Assembly Smart elegant Active Members only Business attire Just be sexy enough for Berlin 9:30–16:00 Berlin 24 MARCH 2017 Time to discover multifaceted Berlin 8:30–17:00 The Ritz-Carlton, Berlin Spouse program Board of Directors Meeting 19:00–23:00 Berlin Business attire Free Evening – Sections 9:00–11:00 Maritim Hotel Dinner About “Les Clefs d’Or” Mandatory for all First Timers 27 MARCH 2017 except Directors. Optional for all others. 8:30–16:00 Berlin Presentation by Michael Romei Discovery Day Business attire Wellness & Fun at 9:40–17:00 Berlin Tropical Island Exclusive City Circle Tour 8:30–16:00 Berlin 19:30–21:00 Berlin History & Culture Tour Dine Around 18:00–23:00 Maritim Hotel Gala Night 25 MARCH 2017 Dinner Jacket, Evening Dress “The Golden Twenties” Visit our Market Place all Best costume will be awarded day long and get connected to our valued partners 28 MARCH 2017 8:30–17:00 Maritim Hotel Les Clefs d’Or Award 2017 6:00–18:00 Maritim Hotel & Marjorie Silverman Marriott Hotel Business attire Departure of Delegates We don’t believe everything is about having great technology. We don’t just rely on having the youngest 8:30–17:00 Maritim Hotel eet of aircraft in Europe, or the most comfortable Educational Day – Made in departure lounges. Or even offering digital services Germany that make travelling so much easier. We rely on our Business attire people. It is our people who make the time you spend ying between A and B so much more than 9:00–16:00 Tour to Potsdam that. Because we really want you to leave our aircraft Spouse program the same way you got on: with a smile. 19:00–0:00 Arminius Markthalle Street Food Market Casual © INGO FRIEDRICH / FOTOLIA 03 1210_002385_LH_Sonderinsertation_Motiv_Premium_ET_23-03-2017_210x297.indd 1 28.02.17 13:49 Greetings Greetings Thomas Munko / Dear Friends On behalf of Les Clefs d’Or Germany and the Planning Committee I would like to personally welcome you to the From Around The World, 64th UICH Les Clefs d’Or Congress in Berlin. We truly hope that the outcome of the Berlin congress and the networking venues in this vibrating city will strengthen your professional and personal background and create many memorable experiences and face-to-face encounters for you to take back home. Yours faithfully with respect, trust and friendship omas Munko President Les Clefs d’Or Germany If ever someone claims, impossible things are unbelievable, does so out of lack of experience. – RON SEGAL – 04 © INGO FRIEDRICH / FOTOLIA 05 Greetings Greetings Colin Toomey / Dear Members and Friends, It is with a great sense of excitement that we join together in the beautiful city of Berlin for this year’s highly anticipated 64th International Congress. On behalf of the International Executive Committee of Les Clefs d’Or I welcome you to what will surely be a truly memorable occasion. Germany has a very proud history in our Society, one that dates back to the earliest days of our association. Indeed it is this pioneering spirit that contributed so much to the formation of Les Clefs d’Or in Western Europe so many years ago. I am sure that our hosts will in some way incorporate elements of this rich tradition into parts of the program. Having waited over 30 years to welcome our members back to their country, our friends in Berlin will be eager to showcase the very best of German hospitality. Although it will be quite a challenge to surpass the previous year’s efforts from our team in Dubai, President Thomas Munko and his hard working committee will do everything they can to realise this dream. They are a young and dynamic team who are thrilled to have been given this opportunity. I commend them for developing and producing such an interesting and diverse Congress program, I am sure that it will appeal to all attendees. A particular highlight each year is the all-important Educational Day and I know that our committee this year has invested a great deal of time and effort in producing an outstanding seminar. For those of you who have made the effort to travel to Michael Müller / MESSAGE A warm welcome to all of the participants in the Berlin I thank you for taking the time to join us. Whether 64th international congress of U.I.C.H. Les Clefs d’Or – this is an annual fixture on your calendar or the first of from the Governing welcome to Germany’s capital city! many Congresses to come, I trust that you will leave this wonderful city with great memories and a renewed sense Mayor of Berlin for the Today’s Berlin is one of the most popular destinations for of purpose. th visitors from around the globe, thanks in part to its out- 64 International standing hotels and its remarkably diverse restaurants. e city I very much look forward to spending quality time with is open-minded and rich in culture, and you’ll nd traces of an you in the week ahead. Congress of the Concierge eventful history at every turn. Yours in friendship, Association UICH Les I am sure that you, as experienced concierges, will quickly discover our city’s merits for yourselves. And so I’d like to wish Colin Toomey Clefs d’Or from 23 to you a very pleasant stay in Berlin with many engaging President Les Clefs d’Or International encounters at your congress with colleagues from all over the 28 March 2017 in Berlin world. Hopefully, you’ll also nd the time to dip into the city’s diverse cultural life and enjoy what Berlin has to o er. Let your visit to our city become an adventure you’ll long remember! Michael Müller Governing Mayor of Berlin 06 07 Greetings Tamas Ungar / Dear Friends and Colleagues, Educational Day On behalf of the Central European Zone, I send you Made in Germany my best wishes for a productive and fruitful International Congress of UICH in the beautiful city of Berlin. Burkhard Kieker / Dear participants, I would like to welcome you all to the 64th International Congress of Les Clefs d’Or. Everyday you have it in your hands: The Golden Key. Our Zone is very proud and honored that this The key to the rooms of many guests who have often had important event will take place in our area. a long journey in order to come and discover your city. We all know the commitment and dedication of For a moment you, with your kindness and service, are our dear friends and collegaues from Germany the face of your city. – ZeGermans. Since they have known our Congress will be It is great to be able to welcome you all to Berlin this in Berlin, they have made a very tight and year. Be captivated by the charm that emanates from this well-organized schedule for our professional exciting metropolis. Over the last few years, Berlin has association, and I am sure that we will enjoy developed a special kind of magnetism: its freedom, this experience of german precision and the creativity and culture attract people from all over the cosmopolitan life of this fascinating capital. world. There is always something going on, at any time I’m sure we all will be “Berliner” for these of the day and on every day of the year: Berlin is 365/24. couple of days. There are highlights, entertainment and cultural events I wish for all the participants of the congress to every day. feel the spirit of the Clefs d’Or and to enjoy the German hospitality at its highest level. Get out and stroll through the streets, sit in a café and admire your surroundings. Berlin is a fantastic, varied city. Willkommen in Berlin! Welcome to Berlin! Yours in Friendship Burkhard Kieker Tamas Ungar Managing Director visitBerlin Zone Director, Central Europe 08 © VISITBERLIN / PHOTO: THOMAS KIEROK © INGO FRIEDRICH / FOTOLIA 09 Educational Day The Education Committee is excited to introduce the speakers; all of who are industry leaders with global perspectives. Their valuable insight and pers pective will motivate and inspire concierges to accentuate 64th UICH Les Clefs d’Or International their values, standards and personal well-being whilst incorporating attributes of the Congress Education Day: Program Content over-all congress theme Made in Germany: “integrity + ingenuity”; “quality + excellence”; “longevity + durability”. The three morning workshops will run simultaneously through out the morning, giving Attracting and Heather Jacobs leads the Internati- delegates the oppor tu nity to attend each session. Retaining the onal Human Resources Operations Concierge in Today’s for Four Seasons Hotels and Resorts, a global luxury leader in hospitality. Marketplace: Heather has more than 20 years’ ex- High-Touch or High- perience with the brand and has wor- Tech? ked in the US, Europe and now the – Heather Jacobs, Middle East. In her current capacity, EDUCATIONAL DAY she is based out of Dubai with a pri- PROGRAM TIMELINE Senior Vice President, mary focus on all hotel and regional International Human offices in EMEA and APAC which Resources, covers more than 50 properties and 08:30 Welcome by Education 13:30 Voice of the Customer: Four Seasons 20,000 employees.
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