Warranty & Maintenance Guide

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CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 8/31/12 2:37 PM Welcome to the Toyota Family

2013 (R4E) 2013 (R4E)

hank you for purchasing a Toyota For more information about our vehicles, vehicle. We know you have many our company or the products and services Toptions when considering which available for your vehicle, please visit vehicle to buy, and we appreciate your Toyota’s official Web site, decision to select Toyota. www.toyota.com.

We want you to enjoy owning your Toyota We wish you many miles of safe and as much as you enjoy driving it. This pleasurable driving, and we look forward booklet is designed to help. Here you’ll to serving you in the years ahead. find information on Toyota’s warranty Welcome to the Toyota family! coverage and maintenance recommendations for your vehicle. There are two easy-to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in.

1 Table of Contents

WARRANTY INFORMATION

Introduction

Satisfaction Down the Road 4 If You Need Assistance 5 The Immobilizer Key 7 Transportation Assistance 9

Your Warranties in Detail General Warranty Provisions 10 New Vehicle Limited Warranty 13 Tire Limited Warranty 17

Your Responsibilities Operation and Maintenance 18 Obtaining Warranty Service 20

2 Table of Contents

MAINTENANCE INFORMATION

Introduction The Importance of Scheduled Maintenance 22 Maintaining Your Warranty 23

Maintenance Log Using the Maintenance Log Charts 24 Maintenance Log 26 Explanation of Maintenance Items 42 Vehicle Identification 45

3 Satisfaction Down the Road

t Toyota, our top priority is always Our goal is for every Toyota customer to our customers. We know your enjoy outstanding quality, dependability AToyota is an important part of your and peace of mind throughout their life and something you depend on every ownership experience. We want you to be day. That’s why we’re dedicated to building a satisfied member of the Toyota family products of the highest quality and for many miles to come. reliability. This booklet describes the terms of Our excellent warranty coverage is Toyota warranty coverage as well as

INTRODUCTION evidence that we stand behind the quality general owner responsibilities. The of our vehicles. scheduled maintenance section To further demonstrate our commitment to describes your vehicle’s maintenance our customers’ satisfaction, occasionally requirements. Be sure to review this we may establish a special policy information carefully, since proper adjustment to pay for specific repairs that maintenance is required to ensure that are no longer covered by warranty. When warranty coverage remains intact. we establish such a policy adjustment, we mail details to all applicable owners we All information in this booklet is the latest have on record. That’s why it’s important available at the time of publication and is to send in the card at the back of this subject to change without notice. booklet if you change your address or if you’ve purchased this vehicle from a previous owner.

4 Introduction If You Need Assistance

oth Toyota and your Toyota dealer Step 3 INTRODUCTION are dedicated to serving your If your concern has still not been resolved automotive needs. Your complete B to your satisfaction, Toyota offers satisfaction is our first priority. Should you additional assistance through the Dispute have a problem or concern — either Settlement Program, a dispute resolution during or after the warranty period — program administered by the National please take the following steps to ensure Center for Dispute Settlement. The the quickest possible response: purpose of the Dispute Settlement Step 1 Program is to resolve disputes through arbitration — a process by which two Discuss the situation with a dealership parties authorize an independent third manager, such as the service manager or party to hear and resolve a dispute. The customer relations manager. In most program is informal and free of charge. To cases, a satisfactory solution can be request that your case be reviewed reached at this step. through the program, complete the Step 2 customer claim form in the Owner’s Warranty Rights Notification booklet If the dealership does not address your (found in your glove box) and mail it to: concern to your satisfaction, call the Toyota Customer Experience Center at National Center for Dispute Settlement (800) 331-4331. P.O. Box 688 Mt. Clemens, MI 48046 Please have the following information ready when you call: If you would like to request a customer claim form, call the Toyota Customer • Your Toyota’s vehicle identification Experience Center at (800) 331-4331. number (located on the driver’s side corner of the dashboard, under the When you call, please have your vehicle window) identification number, the current mileage • Current mileage on your vehicle on your Toyota and the names of your selling and servicing dealerships. • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory solution.

Introduction 5 If You Need Assistance

California residents: Toyota offers your assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888) INTRODUCTION 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.” This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800) 331-4331.

6 Introduction The Immobilizer Key

THE NEW WORLD OF ANTI-THEFT TECHNOLOGY SECURITY This Toyota vehicle may be equipped with For security purposes, access to key INTRODUCTION an electronic “immobilizer” anti-theft codes and service procedures for system. When the key is inserted into the electronically registering replacement keys ignition switch it transmits an electronic is restricted. Only a Toyota dealer or code to an immobilizer computer. The certain bonded/registered independent engine will only start if the code in the key locksmiths can generate replacement keys. matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won’t start the vehicle unless the key has the same code as the immobilizer.

Introduction 7 The Immobilizer Key

REPLACING THE KEY KEEPING THE KEY SAFE Upon purchase, each vehicle should have Replacing an immobilizer key may be two master keys and an aluminum tag costly. It is advisable to keep a spare with a key-code imprinted on it. master key and the aluminum key-code tag in a safe place. If you record the To generate a fully functional replacement key-code in more than one place, do not key (one that will both open the doors and record it in a way that can be easily start the engine), one of the master keys identified and associated with the vehicle. is required. To make a key that will open It is wise to keep a copy of the key-code the door for retrieval of items locked outside of the vehicle.

INTRODUCTION inside the vehicle, the aluminum key-code tag can be used. If a master key or the If the vehicle was delivered with less than aluminum key-code tag is not available, a two keys and the aluminum key-code tag, Toyota dealer or certain registered consider having the Toyota dealer or a locksmiths can obtain the key code from a qualified independent automotive restricted-access database. These locksmith make a duplicate key before you businesses can also access a service need it. utility to reprogram the immobilizer if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service.

8 Introduction Transportation Assistance

e realize that your confidence in The policy does not apply when warranty INTRODUCTION the quality and reliability of our repairs can be completed in one day but Wproducts was a key factor in the vehicle must be kept overnight due to your decision to buy a Toyota. We also dealer or owner scheduling conflicts. know how disruptive the loss of The Transportation Assistance Policy transportation can be to your daily routine. applies for the duration of the New Vehicle That’s why we’re pleased to offer you the Limited Warranty. The policy applies to all benefits of our Transportation Assistance 2012 model-year Toyotas sold and Policy. serviced by authorized Toyota dealerships Under this policy, you are eligible for in the mainland United States and Alaska. transportation assistance if your Toyota For further details, please consult your must be kept overnight for Toyota dealer. warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the following reasons:

• The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive.

Introduction 9 General Warranty Provisions

Who Is the Warrantor Parts Replacement The warrantor for these limited warranties Any needed parts replacement will be is Toyota Motor Sales, U.S.A., Inc. made using new or remanufactured parts. (“Toyota”), 19001 South Western Avenue, The decision whether a part should be Torrance, California 90509-2991, a repaired or replaced will be made by the California corporation. servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required Which Vehicles Are Covered maintenance are warranted until their first WARRANTY These warranties apply to all 2012 model replacement only. year RAV4 EV vehicles distributed by Toyota that are originally sold by an Important: You must use the Dispute authorized dealer in the United States and Settlement Program (or, in California, normally operated or touring in the United the CDSP) before seeking remedies States, U.S. territories or Canada. through a court action pursuant to the Warranty coverage is automatically Magnuson-Moss Warranty Act (the transferred at no cost to subsequent “Act”). However, if you choose to vehicle owners. pursue rights and remedies not Multiple Warranty Conditions created by the Act, you are not required to use the Dispute Settlement This booklet contains warranty terms and Program (CDSP). You may also be conditions that may vary depending on the required to use the Dispute Settlement part covered. A warranty for specific parts Program or CDSP before seeking or systems, such as the Powertrain remedies under the “Lemon Laws” of Warranty or Traction Battery Warranty, is your state. Please check this booklet governed by the coverage set forth in that and the appropriate page of the warranty as well as the General Warranty Owner’s Warranty Rights Notification Provisions. booklet for additional information and When Warranty Begins the requirements applicable to your state. The warranty period begins on the vehicle’s in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor.

10 Your Warranties in Detail General Warranty Provisions

Informal Dispute Settlement Limitations Program

The performance of necessary repairs and WARRANTY Toyota offers assistance through an adjustments is the exclusive remedy under informal dispute settlement program called these warranties or any implied warranties. the Dispute Settlement Program. This Toyota does not authorize any person to program is administered by an create for it any other obligation or liability independent third party: in connection with this vehicle.

National Center for Dispute Settlement Any implied warranty of merchantability P.O. Box 688 or fitness for a particular purpose is Mt. Clemens, MI 48046 limited to the duration of these written warranties. Some states do not allow Further information about this program restrictions on how long an implied can be found in this booklet and the warranty lasts, so this limitation may not Owner’s Warranty Rights Notification apply to you. booklet. Your Rights Under State Law California residents: Toyota offers you assistance through an informal dispute These warranties give you specific legal settlement program called the California rights. You may also have other rights that Dispute Settlement Program (CDSP). A vary from state to state. brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.”

Your Warranties in Detail 11 General Warranty Provisions

WARRANTY COVERAGE AT A GLANCE WARRANTY mode charge of Regardless *

12 Your Warranties in Detail New Vehicle Limited Warranty

WHAT IS COVERED AND HOW LONG Basic Warranty EV Unit

This warranty covers repairs and • EV charger WARRANTY adjustments needed to correct defects in • EV gateway control ECU materials or workmanship of any part • EV traction motor assembly supplied by Toyota, subject to the • Power management control ECU exceptions indicated under “What Is Not • Thermal control ECU Covered” on pages 14-15. Front-Wheel-Drive System Coverage is for 36 months or 36,000 miles, whichever occurs first, with Final drive housing and all internal parts, the exception of wheel alignment and axle shafts, drive shafts, constant velocity wheel balancing, which are covered for joints, front hub and bearings, seals and 12 months or 20,000 miles, whichever gaskets. occurs first. Restraint Systems Warranty Traction Battery Warranty This warranty covers repairs needed to This warranty covers repairs needed to correct defects in materials or correct defects in materials or workmanship of any seatbelt or air bag workmanship of the components listed system supplied by Toyota, subject to the here and supplied by Toyota, subject to exceptions indicated under “What Is Not the exceptions indicated under “What Is Covered” on pages 14-15. Not Covered” on pages 14-15. Coverage is for 60 months or • Traction battery (lithium-ion battery) 60,000 miles, whichever occurs first. Coverage is for 96 months or For vehicles sold and registered in the 100,000 miles, whichever occurs first state of Kansas, the warranty for seatbelts regardless of charge mode. and related components is 10 years, regardless of mileage. Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed in the next column and supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 14-15. Coverage is for 60 months or 60,000 miles, whichever occurs first.

Your Warranties in Detail 13 New Vehicle Limited Warranty

WHAT IS NOT COVERED Corrosion Perforation Warranty This warranty does not cover damage or failures resulting directly or indirectly from This warranty covers repair or replacement any of the following: of any original body panel that develops perforation from corrosion (rust-through), • Fire, accidents or theft subject to the exceptions indicated under • Abuse or negligence “What Is Not Covered” on pages 14-15. • Misuse — for example, racing or Coverage is for 60 months, regardless of overloading

WARRANTY mileage. • Improper repairs • Alteration or tampering, including For information on how to protect your installation of non-Genuine Toyota vehicle from corrosion, see the section Accessories entitled “Corrosion Prevention and • Lack of or improper maintenance, Appearance Care” in the Owner’s Manual. including use of fluids other than Towing those specified in the Owner’s Manual • Installation of non-Genuine Toyota When your vehicle is inoperable due to Parts failure of a warranted part, towing service • Airborne chemicals, tree sap, road to the nearest authorized Toyota dealership debris (including stone chips), rail is covered. dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination • Use of incompatible charging device • Neglecting to follow correct charging procedure This warranty also does not cover the following: Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 17.

14 Your Warranties in Detail New Vehicle Limited Warranty

Gradual Capacity Reduction of Salvage or Total-Loss Vehicles Traction Battery

Any vehicle that has ever been issued a WARRANTY Traction battery capacity (the ability to “salvage” title or similar title under any hold a charge) gradually reduces with time state’s law; or has ever been declared a and use. This is a natural characteristic of “total loss” or equivalent by a financial lithium-ion batteries. The extent at which institution or insurer, such as by payment capacity is reduced changes drastically for a claim in lieu of repairs because the depending on the environment (ambient cost of repairs exceeded the cash value of temperature, etc.) and usage conditions the vehicle. such as how the vehicle is driven and how Incidental Damages the traction battery is charged. Reduction of traction battery capacity is NOT covered Incidental or consequential damages under warranty. In order to lessen the associated with a vehicle failure. Such possibility of capacity reduction, follow the damages include but are not limited to directions listed in the Owner’s Manual inconvenience; the cost of transportation, under “Capacity Reduction of the Traction telephone calls and lodging; the loss of Battery.” personal or commercial property; and the loss of pay or revenue. Normal Wear and Tear Noise, vibration, cosmetic conditions and Disclaimer of Extra Expenses and other deterioration caused by normal wear Damages and tear. The performance of necessary repairs and adjustments is the exclusive Maintenance Expense remedy under this warranty or any Normal maintenance services such as: implied warranty. Toyota does not authorize any person to create for it • Replacement of fluids and filters any other obligation or liability in • Lubrication connection with this vehicle. Toyota • Cleaning and polishing shall not be liable for incidental or • Replacement of worn wiper blades consequential damages resulting from and brake pads/linings breach of this written warranty or any Vehicles With Altered Odometer implied warranty. Any implied warranty of merchantability or fitness for a Failure of a vehicle on which the odometer particular purpose is limited to the has been altered so that actual vehicle duration of this written warranty, mileage cannot be readily determined. except in states where this limitation is not allowed.

Your Warranties in Detail 15 New Vehicle Limited Warranty

DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 5-6. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You WARRANTY may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the “Lemon Laws” of your state. Please check the appropriate page of the Owner’s Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state.

16 Your Warranties in Detail Tire Limited Warranty

OBTAINING WARRANTY ORIGINAL EQUIPMENT SERVICE TIRE MANUFACTURERS The tires that come as original equipment Yokohama Tire Corporation on your vehicle are warranted by their 601 South Acacia Avenue WARRANTY manufacturer and not Toyota. A separate Fullerton, CA 92831 warranty statement for the tires is in your (800) 722-9888 glove box.

To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly.

Your Warranties in Detail 17 Operation and Maintenance

WHERE TO GO FOR GENERAL INFORMATION MAINTENANCE You are responsible for ensuring that your You may have maintenance performed on Toyota is operated and maintained your vehicle by any qualified person or according to the instructions in the facility. However, Toyota recommends Owner’s Manual and this booklet. having maintenance performed by an authorized RAV4 EV Toyota dealership. You should keep detailed records of Powertrain and high voltage component vehicle maintenance, since under some service or repairs should be performed by circumstances they may be required for an authorized RAV4 EV Toyota dealership

WARRANTY warranty coverage. These records should in accordance with the safety precautions include date of service, mileage at time of discussed at the beginning of this booklet. service and a description of service In addition, software updates may be performed and/or parts installed. For your available during your scheduled convenience, a maintenance log is maintenance visit and can only be installed included in this booklet. If you sell your by an authorized RAV4 EV Toyota vehicle, you should give your maintenance dealership. records to the new owner. RAV4 EV authorized Toyota dealerships Toyota will not deny a warranty claim have technicians who are specially trained solely because you do not have records to to maintain and repair Toyota RAV4 EV show that you maintained your vehicle. vehicles. They stay current on the latest However, damage or failures caused by service information through Toyota lack of proper maintenance are not technical bulletins, service publications covered under warranty. and training courses. They are also certified through the Toyota Certification Program, which involves a series of rigorous written examinations. Feel free to ask the Toyota dealership to show you their technicians’ credentials.

You can be confident you’re getting the best possible service for your vehicle when you take it to an authorized RAV4 EV Toyota dealership.

18 Your Responsibilities Operation and Maintenance

REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of WARRANTY replacement parts. However, Toyota recommends using only Genuine Toyota Parts when you need to replace a part on your vehicle. Like all Toyota products, Genuine Toyota Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications. Your Toyota dealership maintains an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota’s Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock.

Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. Non-Genuine Toyota Parts, or any damage or failures resulting from their use, are not covered by any Toyota warranty.

Your Responsibilities 19 Obtaining Warranty Service

BY GEOGRAPHIC REGION EMERGENCY REPAIRS In the United States, U.S. If your vehicle is inoperable or unsafe to Territories and Canada drive and there is no Toyota dealership reasonably available to make repairs, you To obtain warranty service in the United may perform the repairs yourself or have States, U.S. territories or Canada, take them performed by another automotive your vehicle to an authorized Toyota service provider. Toyota will reimburse you dealership. If your vehicle cannot be for any of the repairs that are covered by driven, contact your nearest Toyota warranty. To receive reimbursement, dealership for towing assistance. You do WARRANTY present to an authorized Toyota dealership not have to pay for towing to the nearest your paid repair invoices and any parts Toyota dealership if your vehicle is that were removed from the vehicle. You inoperable due to failure of a warranted will be reimbursed for warranted parts at part. the manufacturer’s suggested retail price The Toyota RAV4 EV is being offered in and warranted labor at a geographically limited quantities in certain California appropriate hourly rate multiplied by markets. While non-powertrain warranty Toyota’s recommended time allowance for service can be performed by any Toyota the repair. dealership, powertrain and high voltage If your vehicle requires emergency repair, component warranty service must only be Toyota assumes no liability for subsequent performed by an authorized RAV4 EV failures caused by improper repairs or the dealership. Because your electric use of non-Genuine Toyota Parts unless powertrain warranty service can only be you have the vehicle properly repaired in a performed by an authorized RAV4 EV timely manner. To ensure that warranty dealership, Toyota does not recommend coverage remains intact, have your vehicle home-basing the vehicle outside the state inspected by an authorized Toyota of California. dealership as soon as possible after an Outside the United States, U.S. emergency repair. Territories and Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, contact a local Toyota dealership. Please note, however, that your vehicle may not be repaired free of charge because the local Toyota distributor may have no obligation to provide warranty service for your vehicle, and/or your vehicle may not comply with local regulatory or environmental requirements.

20 Your Responsibilities Obtaining Warranty Service

The Toyota RAV4 EV is being offered in limited quantities in certain California WARRANTY markets. While non-powertrain warranty service can be performed by any Toyota dealership, powertrain and high voltage component warranty service must only be performed by an authorized RAV4 EV dealership. Because your electric powertrain warranty service can only be performed by an authorized RAV4 EV dealership, Toyota does not recommend home-basing the vehicle outside the state of California.

Your Responsibilities 21 The Importance of Scheduled Maintenance

egular maintenance is essential to In addition to scheduled maintenance, obtaining the highest level of your vehicle requires ongoing general Rperformance, safety and reliability maintenance such as fluid checks and from your Toyota. It can also increase visual inspections. These procedures are your vehicle’s resale value. The following explained in the “Vehicle Maintenance and pages are designed to help you make sure Care” section of the Owner’s Manual. Be your vehicle receives proper and timely sure to perform these procedures regularly maintenance. Along with other important to ensure the most trouble-free operation information related to vehicle service, of your vehicle. you’ll find factory-recommended With proper maintenance and care, your maintenance guidelines and a log in which vehicle will last longer and deliver more to document your vehicle’s maintenance dependable, economical performance. history. Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Toyota for many years to come. MAINTENANCE

22 Maintenance Log Maintaining Your Warranty

IMPORTANT MAINTENANCE INFORMATION Maintenance Records Maintenance Providers Maintaining your vehicle according to the Maintenance and repair services may be recommendations in this booklet is performed by you or by any automotive required to ensure that your warranty service provider you choose. Toyota will coverage remains intact. You should keep not deny a warranty claim solely because detailed records of vehicle maintenance, you used a service provider other than a including date of service, mileage at time Toyota dealership for maintenance and of service and a description of service repairs. However, damage or failure and/or parts installation performed. The caused by improper maintenance or scheduled maintenance log in this booklet repairs are not covered under warranty. can help you document this information. If Dealer-Recommended you sell your vehicle, be sure to give your Maintenance maintenance records to the new owner. Your dealer may recommend more Toyota will not deny a warranty claim frequent maintenance intervals or more solely because you do not have records to maintenance services than those listed in show that you maintained your vehicle. the scheduled maintenance log. These However, damage or failure caused by lack additional services are not required to of proper maintenance are not covered maintain your warranty coverage. Ask your under warranty. dealer to explain any recommended maintenance not included in the scheduled maintenance log.

For a complete description of Toyota warranty coverages, see the Warranty Information portion of this booklet. MAINTENANCE

Maintenance Log 23 Using the Maintenance Log Charts

egular maintenance is essential to • If at six months you have driven less obtaining the highest level of than 5,000 miles, you should obtain Rperformance from your Toyota. It maintenance at six months - don’t can also increase your vehicle’s resale wait until 5,000 miles. value. This booklet presents Toyota’s Be sure to keep an eye on your mileage maintenance recommendations in so that you obtain maintenance when convenient checklists, so you can easily recommended. If you are a low-mileage see what type of maintenance your vehicle driver, mark your calendar to remind needs and document that the work was yourself to obtain maintenance every six performed. months. To ensure that your vehicle receives Documenting Your Investment first-quality service and parts, Toyota To help you verify that you’ve invested in recommends having maintenance proper maintenance, each maintenance performed by an authorized Toyota checklist includes space for your Toyota dealership. Toyota dealership technicians dealership to certify that you obtained are experts on Toyota vehicles, and they Genuine Toyota Service for your vehicle. use Genuine Toyota Parts designed to your The dealership may mark the dealer vehicle’s exact specifications. When you service verification area with the following go to a Toyota dealership, you can be stamp (which may be customized with the confident that they will use Genuine Toyota dealership’s name): parts and have Toyota-trained technicians. Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example:

• If you drive 5,000 miles in less than six months, you should obtain maintenance at 5,000 miles - don’t wait until six months. MAINTENANCE

24 Maintenance Log Using the Maintenance Log Charts

Special Operating Conditions SuperChrome and Alloy Wheel In addition to standard maintenance items, Care the maintenance log indicates services that If you purchased genuine Toyota should be performed on vehicles that are accessory Aluminum Alloy Wheels, follow driven under especially demanding these cleaning guidelines to maintain the conditions. These “special operating appearance of your alloy wheels: conditions” and their required maintenance • If wheels are hot, wait for them to items are clearly indicated in each chart. cool before washing. • Use a soft sponge or cotton cloth to NOTE: You should perform these apply the same mild car-wash soap as additional maintenance services if you used for the vehicle body. Quickly drive primarily under any of the special rinse off with water. Use a soft cloth operating conditions indicated. If you to apply the same car wax as used for drive only occasionally under these the vehicle body. conditions, it is not necessary to • DO NOT USE: Any kind of chemical perform the additional services. based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse Additional Maintenance abrasives to clean your wheels. In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the ЉVehicle Maintenance and CareЉ section of the Owner’s Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation MAINTENANCE of your vehicle.

Maintenance Log 25 Maintenance Log

5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Rotate tires Visually inspect brake linings/drums and Visually inspect brake linings/drums and brake pads/discs brake pads/discs

Inspect the following: Inspect the following: __ Battery coolant __ Battery coolant __ Health check __ Health check __ Motor/Inverter coolant __ Motor/Inverter coolant

Additional Maintenance Items for Additional Maintenance Items for Special Operating Conditions 1 Special Operating Conditions 1

Driving on dirt roads or dusty roads: Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect ball joints and dust covers Inspect drive shaft boots Inspect drive shaft boots Inspect steering linkage and boots Inspect steering linkage and boots Tighten nuts and bolts on chassis and Tighten nuts and bolts on chassis and body body

Driving while towing, using a car-top Driving while towing, using a car-top carrier, or heavy vehicle loading:2: carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and Tighten nuts and bolts on chassis and body body MAINTENANCE

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

26 Maintenance Log Maintenance Log

15,000 miles or 18 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs

Inspect the following: __ Ball joints and dust covers __ Motor/Inverter coolant __ Battery coolant __ Radiator, condenser, hoses and/or __ Brake lines and hoses intercooler __ Drive shaft boots __ Steering gear box __ Health check __ Steering linkage and boots __ Heater coolant Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air filter. Replacement may be needed if you notice reduced air flow from the air conditioner and heater or if the windows fog easily when you use the ЉFreshЉ mode. Consult your dealer if any of these conditions occur.

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading2 : Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Rotate tires Visually inspect brake linings/drums and Visually inspect brake linings/drums and brake pads/discs brake pads/discs

Inspect the following: Inspect the following: __ Battery coolant __ Battery coolant __ Health check __ Health check __ Motor/Inverter coolant __ Motor/Inverter coolant

Additional Maintenance Items for Additional Maintenance Items for Special Operating Conditions 1 Special Operating Conditions 1

Driving while towing, using a car-top Driving while towing, using a car-top carrier, or heavy vehicle loading3: carrier, or heavy vehicle loading3: Tighten nuts and bolts on chassis and Tighten nuts and bolts on chassis and body body MAINTENANCE

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

28 Maintenance Log Maintenance Log

30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Rotate tires

Inspect the following: __ Ball joints and dust covers __ Heater coolant __ Battery coolant __ Motor/Inverter coolant __ Brake lines and hoses __ Radiator, condenser, hoses and/or __ Brake linings/drums and brake intercooler pads/discs 2 __ Steering gear box __ Drive shaft boots __ Steering linkage and boots __ Health check

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading3 : Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated. 2 Inspect thickness measurement and disc runout. 3 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details. Maintenance Log 29 Maintenance Log

35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace battery coolant3 Visually inspect brake linings/drums and Replace motor/inverter coolant 4 brake pads/discs Rotate tires Visually inspect brake linings/drums and Inspect the following: brake pads/discs __ Battery coolant __ Health check Inspect the following: __ Motor/Inverter coolant __ Battery coolant __ Health check Additional Maintenance Items for __ Motor/Inverter coolant Special Operating Conditions 1 Additional Maintenance Items for Driving on dirt roads or dusty roads: Special Operating Conditions 1 Inspect ball joints and dust covers Inspect drive shaft boots Driving on dirt roads or dusty roads: Inspect steering linkage and boots Inspect ball joints and dust covers Tighten nuts and bolts on chassis and Inspect drive shaft boots body Inspect steering linkage and boots Tighten nuts and bolts on chassis and Driving while towing, using a car-top body carrier, or heavy vehicle loading2 : Tighten nuts and bolts on chassis and Driving while towing, using a car-top body carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

30 Maintenance Log Maintenance Log

45,000 miles or 54 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated. 2 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details. 3 Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information. 4 Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information. Maintenance Log 31 Maintenance Log

50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Rotate tires Visually inspect brake linings/drums and Visually inspect brake linings/drums and brake pads/discs brake pads/discs

Inspect the following: Inspect the following: __ Battery coolant __ Battery coolant __ Health check __ Health check __ Motor/Inverter coolant __ Motor/Inverter coolant

Additional Maintenance Items for Additional Maintenance Items for Special Operating Conditions 1 Special Operating Conditions 1

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

32 Maintenance Log Maintenance Log

60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Rotate tires

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading3 : Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Rotate tires Visually inspect brake linings/drums and Visually inspect brake linings/drums and brake pads/discs brake pads/discs

Inspect the following: Inspect the following: __ Battery coolant __ Battery coolant __ Health check __ Health check __ Motor/Inverter coolant __ Motor/Inverter coolant

Additional Maintenance Items for Additional Maintenance Items for Special Operating Conditions 1 Special Operating Conditions 1

Driving while towing, using a car-top Driving while towing, using a car-top carrier, or heavy vehicle loading2: carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and Tighten nuts and bolts on chassis and body body MAINTENANCE

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

34 Maintenance Log Maintenance Log

75,000 miles or 90 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading2 : Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace battery coolant1 Rotate tires Replace motor/inverter coolant 2 Visually inspect brake linings/drums and Rotate tires brake pads/discs Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Battery coolant Inspect the following: __ Health check __ Battery coolant __ Motor/Inverter coolant __ Health check __ Motor/Inverter coolant Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 3 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Driving on dirt roads or dusty roads: Inspect drive shaft boots Inspect ball joints and dust covers Inspect steering linkage and boots Inspect drive shaft boots Tighten nuts and bolts on chassis and Inspect steering linkage and boots body Tighten nuts and bolts on chassis and body Driving while towing, using a car-top carrier, or heavy vehicle loading3: Driving while towing, using a car-top Tighten nuts and bolts on chassis and carrier, or heavy vehicle loading4 : body Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

36 Maintenance Log Maintenance Log

90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Rotate tires

Inspect the following: __ Ball joints and dust covers __ Heater coolant __ Battery coolant __ Motor/Inverter coolant __ Brake lines and hoses __ Radiator, condenser, hoses and/or __ Brake linings/drums and brake intercooler pads/discs 5 __ Steering gear box __ Drive shaft boots __ Steering linkage and boots __ Health check

Additional Maintenance Items for Special Operating Conditions 2

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading3: Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

1 Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information. 2 Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information. 3 Perform these service items only if you drive primarily under the conditions indicated. 4 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details. 5 Inspect thickness measurement and disc runout. Maintenance Log 37 Maintenance Log

95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace heater coolant3 Visually inspect brake linings/drums and Replace transaxle lubricant fluid brake pads/discs Rotate tires Visually inspect brake linings/drums and Inspect the following: brake pads/discs __ Battery coolant __ Health check Inspect the following: __ Motor/Inverter coolant __ Battery coolant __ Health check Additional Maintenance Items for __ Motor/Inverter coolant Special Operating Conditions 1 Additional Maintenance Items for Driving on dirt roads or dusty roads: Special Operating Conditions 1 Inspect ball joints and dust covers Inspect drive shaft boots Driving on dirt roads or dusty roads: Inspect steering linkage and boots Inspect ball joints and dust covers Tighten nuts and bolts on chassis and Inspect drive shaft boots body Inspect steering linkage and boots Tighten nuts and bolts on chassis and Driving while towing, using a car-top body carrier, or heavy vehicle loading2 : Tighten nuts and bolts on chassis and Driving while towing, using a car-top body carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

38 Maintenance Log Maintenance Log

105,000 miles or 126 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

1 Perform these service items only if you drive primarily under the conditions indicated. 2 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details. 3 Initial replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter. Refer to “Heater Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information. Maintenance Log 39 Maintenance Log

110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Rotate tires Visually inspect brake linings/drums and Visually inspect brake linings/drums and brake pads/discs brake pads/discs

Inspect the following: Inspect the following: __ Battery coolant __ Battery coolant __ Health check __ Health check __ Motor/Inverter coolant __ Motor/Inverter coolant

Additional Maintenance Items for Additional Maintenance Items for Special Operating Conditions 1 Special Operating Conditions 1

Driving while towing, using a car-top Driving while towing, using a car-top carrier, or heavy vehicle loading2 : carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and Tighten nuts and bolts on chassis and body body MAINTENANCE

DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION:

DATE: DATE: MILEAGE: MILEAGE:

40 Maintenance Log Maintenance Log

120,000 miles or 144 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace battery coolant3 Replace motor/inverter coolant 4 Rotate tires

Inspect the following: __ Ball joints and dust covers __ Heater coolant __ Battery coolant __ Motor/Inverter coolant __ Brake lines and hoses __ Radiator, condenser, hoses and/or __ Brake linings/drums and brake intercooler pads/discs 5 __ Steering gear box __ Drive shaft boots __ Steering linkage and boots __ Health check

Additional Maintenance Items for Special Operating Conditions 1

Driving on dirt roads or dusty roads: Tighten nuts and bolts on chassis and body

Driving while towing, using a car-top carrier, or heavy vehicle loading2 : Tighten nuts and bolts on chassis and body MAINTENANCE

DEALER SERVICE VERIFICATION:

DATE: MILEAGE:

he following descriptions are coolant and 50% deionized water. provided to give you a better Therefore, dilution is needed when Tunderstanding of the maintenance coolant in the vehicle is added. items that should be performed on your • Do not use TOYOTA Super Long Life vehicle. The scheduled maintenance log Coolant (SLLC) or similar high quality indicates at which mileage/time intervals ethylene glycol based non-silicate, each item should be performed. Please non-amine, non-nitrite, and non-borate coolant with long-life hybrid organic note that many maintenance items should acid technology. be performed only by a qualified • To prevent foreign matter such as technician. dust or dirt from entering the cooling system, make sure to confirm that the For further information on maintenance container used to add coolant is clean items you can perform yourself, see and free of foreign matter such as the “Vehicle Maintenance and Care” dust or dirt. and “Do-It-Yourself Maintenance” sections of the Owner’s Manual. Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration Ball Joints and Dust Covers and signs of leakage. Replace any Check the suspension and steering linkage deteriorated or damaged parts. A qualified ball joints for looseness and damage. technician should perform these Check all dust covers for deterioration and operations. damage. Replace any deteriorated or damaged parts. A qualified technician Brake Linings/Drums and Brake should perform these operations. Pads/Discs Check the brake linings (shoes) and Battery Coolant drums for scoring, burning, fluid leakage, Replace at specified intervals. When broken parts and excessive wear. Check performing inspections, check that the the pads for excessive wear and the discs battery coolant level is between the ЉFULLЉ for runout, excessive wear and fluid and ЉLOWЉ lines on the see-through leakage. Replace any deteriorated or reservoir tank. damaged parts. A qualified technician should perform these operations. Notice: A qualified technician should perform this operation. MAINTENANCE • Only use ЉZerex G 48Љ or ЉGlysantin G 48Љ. The dilution ratio for both ЉZerex G48Љ and ЉGlysantin G 48Љ is 50%

42 Maintenance Log Explanation of Maintenance Items

Cabin Air Filter • Service Campaign status (if any outstanding) will be displayed. Replace at specified intervals. Driving in • Firmware versions for vehicle heavy traffic, on dirt roads or in urban, electronic control units are confirmed, desert or dusty areas may shorten filter’s where applicable. life. More frequent replacement may be necessary. Heater Coolant Drive Shaft Boots Replace at specified intervals. When performing inspections, check that the Check the drive shaft boots and clamps heater coolant level is between the ЉFULLЉ for cracks, deterioration and damage. and ЉLOWЉ lines on the see-through Replace any deteriorated or damaged parts reservoir tank. and, if necessary, repack the grease. A qualified technician should perform these Notice: A qualified technician should operations. perform this operation. Driver’s Floor Mat • Only use TOYOTA Super Long Life Coolant (SLLC) or similar high quality • Only use the driver’s floor mat ethylene glycol based non-silicate, designed specifically for the model nonamine, nonnitrite, and non-borate and model year of your vehicle. coolant. • Always properly secure the driver’s • Use coolant that is diluted by 50%. floor mat using the retaining hooks. • Do not use Zerex G48. • Never install another floor mat on top • To prevent foreign matter such as of the existing driver’s floor mat. dust or dirt from entering the cooling • Never install the driver’s floor mat system, make sure to confirm that the upside down. container used to add coolant is clean Health Check and free of foreign matter such as dust or dirt. MAINTENANCE Notice: This operation is to be performed by a qualified technician.

• Technician will use the Toyota Techstream Diagnostic Tool to generate a Vehicle Health Check Summary. • Diagnostic codes will be recovered and displayed if present in the vehicle’s various systems.

Maintenance Log 43 Explanation of Maintenance Items

Motor/Inverter Coolant Radiator, Condenser, Hoses Replace at specified intervals. When and/or Intercooler performing inspections, check that the Inspect for damage, debris, corrosion, motor and inverter (electric vehicle motor kinks, cracks, rot, clogging and leaks. assembly) coolant level is between the Have any problem repaired immediately by ЉFULLЉ and ЉLOWЉ lines on the a qualified technician. see-through reservoir tank. Steering Gear Box Notice: A qualified technician should Inspect for signs of leakage. If you perform this operation. discover any leakage, have it repaired • Only use ЉZerex G 48Љ or ЉGlysantin G immediately by a qualified technician. Љ Љ 48 . The dilution ratio for both Zerex Steering Linkage and Boots G48Љ and ЉGlysantin G 48Љ is 50% coolant and 50% deionized water. With the vehicle stopped, check for Therefore, dilution is needed when excessive freeplay in the steering wheel. coolant in the vehicle is added. Inspect the linkage for bending and • Do not use TOYOTA Super Long Life damage and the dust boots for Coolant (SLLC) or similar high quality deterioration, cracks and damage. Replace ethylene glycol based non-silicate, any damaged parts. A qualified technician non-amine, non-nitrite, and non-borate should perform these operations. coolant with long-life hybrid organic acid technology. Tire Rotation • To prevent foreign matter such as Tires should be rotated according to the dust or dirt from entering the cooling instructions in the Owner’s Manual. When system, make sure to confirm that the rotating tires, check for damage and container used to add coolant is clean and free of foreign matter such as uneven wear. Replace if necessary. dust or dirt. Transaxle Lubricant Fluid Nuts and Bolts on Chassis and Replace at specified intervals. When Body performing inspections, check each Re-tighten the seat-mounting bolts and component for signs of leakage. If you front/rear suspension member retaining discover any leakage, have it repaired by a bolts to specified torque. qualified technician immediately. MAINTENANCE

44 Maintenance Log Vehicle Identification

Model

In-service date

Selling dealership

Key number

Body style

Mileage at delivery

Selling dealership phone number

Vehicle Identification Number MAINTENANCE

Maintenance Log 45 Notes MAINTENANCE

46 Maintenance Log Notes MAINTENANCE

Maintenance Log 47 Notes MAINTENANCE

48 Maintenance Log