IBM Proactive Entry Support for Power Systems Offers Additional Support Service Options for IBM Power Systems Servers

IBM United States Software Announcement 220-399, dated October 13, 2020

IBM Proactive Entry Support for Power Systems offers additional support service options for IBM Power Systems servers

Table of contents 1 Overview 3 Publications 2 Key requirements 3 Technical information 2 Planned availability date 4 Ordering information 2 Description 6 Terms and conditions 2 Program number 7 Prices

At a glance

Business demands don't stop, even if your IT does. To help protect your brand and keep your client base, your IT infrastructure needs to run constantly, but hiring multiple vendors for support can be complicated and costly.

Improve your IT availability, reduce operational costs, and drive growth and innovation by enhancing the base-level hardware and software services that are often included with IBM(R) Power(R) product purchases.

IBM Proactive Entry Support for Power Systems is an optional service enhancement focused on improved problem resolution for select Power products that have pricing and service considerations that may preclude the selection of the full IBM Proactive Support offering.

Overview

Proactive Entry Support for Power Systems is an entry-level service enhancement that provides improved problem resolution for select products.

Proactive Entry Support is an optional add-on to the base hardware warranty/ hardware maintenance (HWMA) and, where appropriate, software maintenance (SWMA) services (SWMA-eligible products only). Base product usage assistance is included with Proactive Entry Support purchase on non-SWMA eligible products.

Proactive Entry Support is designed to make problem reporting and resolution easy, fast, and efficient. As a result, Proactive Entry Support will assist clients with reducing downtime and lowering IT operational costs. This service enhancement provides:

• Priority access: Single point of entry for all hardware and software problems to a dedicated team of skilled resources • Priority response: Use of a unique direct access code (DAC) that delivers the potential for live call back and a maximum 30-minute response time for reported severity 1 issues. • Priority handling: First point of contact is a dedicated team of product support specialists who will either resolve the problem directly or engage the appropriate additional resources to resolve the problem as fast as possible

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 1 Proactive Entry Support is a subset of the full IBM Proactive Support enhanced service option.

IBM offers a more robust, comprehensive support offering in Proactive Support, which will transform base support into a complete support solution that is consistent across the IT environment. Proactive Support provides customizable, managed assistance with problem avoidance and an expanded version of the enhanced problem resolution delivered by Proactive Entry Support.

For more information on Proactive Support, see Services Announcement 618-007, dated May 15, 2018.

Key requirements

The following services are required for the duration of the proposed Proactive Entry Support:

• IBM Warranty or IBM HWMA • IBM SWMA for products that utilize SWMA

Planned availability date

October 16, 2020

Description

Proactive Entry Support is an entry-level service enhancement that provides improved problem resolution for select products. Proactive Entry Support is designed to make problem reporting and resolution easy, fast, and efficient. As a result, Proactive Entry Support will assist clients with reducing down time and lowering IT operational costs.

You will benefit from access to skilled and experienced IBM support personnel for your Power support needs. These support services are designed to complement your IT staff and maximize their efficiency, allowing you to concentrate on your business priorities.

Proactive Entry Support provides you with the flexibility in terms of price and service content to select the level of service enhancement you require for select products.

Program number

Program number VRM Program name 5771-ESA 1.0.0 Proactive Entry Support for AIX(R)/IBM i 1 year 5773-ESA 1.0.0 Proactive Entry Support for AIX/IBM i 3 years 5771-ESN 1.0.0 Proactive Entry Support for Linux(R) 1 year 5773-ESN 1.0.0 Proactive Entry Support for Linux 3 years 5775-ESN 1.0.0 Proactive Entry Support for Linux 5 years

Program number Maintenance 1-year Maintenance 3-year PID PID number number 5771-ESA N/A N/A

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 2 Program number Maintenance 1-year Maintenance 3-year PID PID number number 5773-ESA N/A N/A 5771-ESN N/A N/A 5773-ESN N/A N/A 5775-ESN N/A N/A

Offering Information

Product information is available on the IBM Offering Information website.

Publications

A copy of the Client Notice for Proactive Entry Support is shipped with the order. The Client Notice refers to the website where the agreement sets the terms of support for Proactive Entry Support for Power Systems. The applicable Agreement is posted on the website for the specific country or region in which the software is installed. Where legally permissible, the Agreement does not require customer signature. The Agreement terms govern the Service. By Client ordering, making payment for, or using the Service, Client accepts the terms of the Agreement without modification. Service becomes subject to this Agreement when IBM or your IBM Business Partner accepts your order or payment.

In addition to the above publication, a copy of the Agreement is also shipped with the order.

Services

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.

Technical information

Specified operating environment

Hardware requirements The IBM Power System must be under IBM warranty or IBM HWMA.

Software requirements IBM SWMA for those products that utilize it is required for the duration of the proposed Proactive Entry Support. Products that do not utilize SWMA will include base product usage assistance with purchase of Proactive Entry.

IBM Support IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 3 cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

The IBM Electronic Service Agent

The IBM Electronic Service Agent, in combination with IBM Support, is dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to- day IT maintenance issues. Servers enabled with this tool can automatically open a problem with IBM Support when covered under IBM warranty or maintenance agreements.

Integrated into the base operating system of IBM i, AIX, Power Linux Tools pack, and the Power hardware management console (HMC), the Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. The Electronic Service Agent includes a powerful web user interface, giving the administrator easy access to configurations, status, tool settings, problem information, and filters. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the IBM Support website and used to improve problem determination and resolution by you and the IBM support team.

For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Service Agent website.

IBM Support is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. IBM Support enables you to gain easy access to IBM resources for assistance in resolving technical problems. The Call Home web, which is available from the My support menu with links to My systems and My inventory, and premium search functions make it easy for organizations with Electronic Service Agent tool-enabled products to track system inventory and find pertinent fixes.

Planning information

Packaging Not applicable

Ordering information

Consult your IBM representative.

Proactive Entry Support for Power Systems

5771-ESA - Proactive Entry Support for AIX/IBM i 1 year

Program Number Feature description OTC Feature number 5771-ESA Proactive Entry Support 2442 for AIX/IBM- 1PPG1 Program number Feature Description Supply feature number 5771-ESA USA Notice doc 5809 (Agreements for IBM Software Support Services) Proactive Entry 5813 Agreement for Power and Storage

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 4 5773-ESA - Proactive Entry Support for AIX/IBM i 3 years

Program Number Feature description OTC Feature number 5773-ESA Proactive Entry Support 1998 for AIX/IBM- 3PPG1 Program number Feature Description Supply feature number 5773-ESA USA Notice doc 5809 (Agreements for IBM Software Support Services) Proactive Entry 5813 Agreement for Power and Storage

5771-ESN - Proactive Entry Support for Linux 1 year

Program Number Feature description OTC Feature number 5771-ESN Proactive Entry Support 2443 for Linux- 1PPG1 Program number Feature Description Supply feature number 5771-ESN USA Notice doc 5809 (Agreements for IBM Software Support Services) Proactive Entry 5813 Agreement for Power and Storage

5773-ESN - Proactive Entry Support for Linux 3 years

Program Number Feature description OTC Feature number 5773-ESN Proactive Entry Support 1999 for Linux- 3PPG1 Program number Feature Description Supply feature number 5773-ESN USA Notice doc 5809 (Agreements for IBM Software Support Services) Proactive Entry 5813 Agreement for Power and Storage

5775-ESN - Proactive Entry Support for Linux 5 years

Program Number Feature description OTC Feature number 5775-ESN PProactive Entry Support 0525 for Linux- 5PPG1 Program number Feature Description Supply feature number 5775-ESN USA Notice doc 5809 (Agreements for IBM Software Support Services) Proactive Entry 5813 Agreement for Power and Storage

Charge metric

Definitions of the charge metrics for these licensed products can be found in the following License Information documents:

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 5 Program name PID number Charge metric License Information document number Proactive Entry 5771-ESA Per Server N/A Support for AIX/ IBM i 1 year Proactive Entry 5773-ESA Per Server N/A Support for AIX/ IBM i 3 years Proactive Entry 5771-ESN Per Server N/A Support for Linux 1year Proactive Entry 5773-ESN Per Server N/A Support for Linux 3 years Proactive Entry 5775-ESN Per Server N/A Support for Linux 5 years

Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage(R) Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

License Information number

Not applicable

Limited warranty applies

Volume orders (IVO)

Passport Advantage applies

Software Subscription and Support applies

Not applicable

System i Software Maintenance applies

Variable charges apply

Educational allowance available

Not applicable

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 6 Statement of good security practices

IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

Prices

For all local charges, contact your IBM representative or your authorized IBM Business Partner.

Program name: Proactive Support for Power Systems

5771-ESA - Proactive Entry Support for AIX/IBM i 1 year

Program number Feature description OTC Feature number 5771-ESA Proactive Entry Support 2442 for AIX/IBM- 1PPG1

5773-ESA - Proactive Entry Support for AIX/IBM i 3 years

Program number Feature description OTC Feature number 5773-ESA Proactive Entry Support 1998 for AIX/IBM- 3PPG1

5771-ESN - Proactive Entry Support for Linux 1 year

Program number Feature description OTC Feature number 5771-ESN Proactive Entry Support 2443 for Linux- 1PPG1

5773-ESN - Proactive Entry Support for Linux 3 years

Program number Feature description OTC Feature number 5773-ESN Proactive Entry Support 1999 for Linux- 3PPG1

5775-ESN -Proactive Entry Support for Linux 5 years

Program number Feature description OTC Feature number 5775-ESN Proactive Entry Support 0525 for Linux- 5PPG1

Trademarks

IBM, Power, Passport Advantage and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 7 The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive licensee of Linus Torvalds, owner of the mark on a worldwide basis. Other company, product, and service names may be trademarks or service marks of others.

Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only.Additional terms of use are located at

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States

IBM United States Software Announcement 220-399 IBM is a registered trademark of International Business Machines Corporation 8