ISSUE 41 WE’RE ALL PART OF IT! he build up to the Commonwealth hands of many thousands of baton-bearers Terry Campbell and Michael McCreadie. T Games has been featured many times in our during 288 days, visiting all the nations and past editions. territories of the Commonwealth and crossing Numerous events have been staged under the every continent in a journey of over 100,000 Legacy 2014 banner making young and old alike miles. feel very much part of the celebrations. The Queen said: “The baton relay represents That came to a fitting climax just a few days a calling together of people from every part of before the Games were officially opened by the the Commonwealth and serves as a reminder Queen when the baton containing her message of our shared ideals and ambitions as a diverse, passed through and ended Day 37 of its resourceful and cohesive family. UK tour in Park. “And now that baton has arrived here in Three young men from North Glasgow who Glasgow, a city renowned for its dynamic cultural regularly volunteer to help out at ng sports legacy and sporting achievements and for the warmth events were nominated along with thousands of of its people, for this opening ceremony of the people to be baton bearers. Brothers Fraser and Richard Porter carried the baton on its journey through Springburn and . John Fury, ng homes Terry Campbell was the second last baton Chairperson, said: bearer of the day and he handed it to seven-times “The Games have had a big impact Paralympian Michael McCreadie, who took it to the on many of our finishing line in the park. events and we’ve Michael won two bronze medals in lawn bowls given them our full in the 1976 Summer Paralympics and a silver support.” medal in curling at the Winter Paralympics in 2006. Brothers Richard and Fraser Porter. He was greeted by hundreds of enthusiastic local people who came out to welcome the Queen’s Friendly Games.” Baton. She added: “I offer my sincere Others lined the route as the baton made it’s thanks to the many organisations and way through Possilpark and other local areas. volunteers who have worked diligently At the end, Fraser said: “It’s been a great day to bring these Games to fruition, and and it was a privilege to be part of such a unique indeed to the spectators here in the occasion in Springburn.” stadium and to the millions watching Before reaching Springburn Park, the Baton on television. Together, you all play a had visited Glasgow’s West End taking in venues part in strengthening our friendships in including Kelvingrove Art Gallery and Museum, the this modern and vibrant association of Botanic Gardens and the Crane. nations.” The visit was part of a tour of Glasgow The Games has a big impact communities to climax the baton’s worldwide on several stories in this edition. journey which finally ended when it was handed And we’ll all be cheering Finance over by Sir Chris Hoy at Celtic Park. Manager Karin Connell who is part of Before declaring the Games open, the Queen ’s netball team and featured on page 3. read her message. It had passed through the Both pictures by Chris Radburn © Glasgow 2014

African Challenge Saracen House Scotland Page 5 Open For Business Pages 6 & 7 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Comments, Compliments & Complaints Benefit is a ng homes recognise that from time to time some necessity not things can go wrong and our aim is to rectify matters and improve our service. Our Complaints Handling Procedure was developed by the Scottish Public Services a life choice Ombudsman in partnership with the housing BY NIALL ALEXANDER, sector. Financial Inclusion and Affordable Credit Consultant A copy of a guide to our complaints procedure is available at our offices or you can phone us and elevision programmes pretty miserable. being left behind making hard ask us to send you one out. such as Benefits Street, Nights out, a gym choices often around whether to MAKING A COMPLAINT Skint, On Benefits and membership, theatre or cinema eat or heat. If you would like to make a complaint you can do T Proud portray being on benefits visits are rarely, if ever, on the The financial loss per working so in the following ways: as a life choice with people agenda. Major annual events age adult in Glasgow as a result Email: [email protected] living it large at the expense of like Christmas and kids birthdays of welfare reform is estimated Telephone: 0141 560 6000 hard working families. can be dreaded rather than at £647 per person, only a sliver Online: www.nghomes.net The most recent British Social celebrated. And many end up of that loss relates to the under Post/Visit: Attitudes (BSA) survey indicates living their lives in just a few occupation charge, yet it probably Ned Donaldson House, 50 Reidhouse Street, that our fellow citizens think streets within their community. remains the best known of the Springburn, Glasgow, G21 4LS that the welfare budget is too Planning weekly expenditure governments popular-with-the- Saracen House, 139 Saracen Street, high and should be cut back, against a background of public welfare reforms. Possilpark, Glasgow, G22 5AZ that people receive too much in rising food and fuel costs is a Set aside increases in food benefits and are generally “at it”. real challenge. And there are prices of 12% in real terms since HOW ARE WE DOING? Benefit fraud accounts for implications for wider society 2007 and the average household During the first three months of 2014, ng homes under 1% (0.7%) of all social as the rise in foodbanks, crime, consumption on electricity and received 43 complaints. Of those, 38 were at security claims yet it appears to rent arrears, homelessness and gas by 30%, the hardship facing Stage 1 (frontline) and five at Stage 2 (serious/ be open season on denigrating medical prescriptions for anxiety, people on low incomes either complex or unresolved at Stage 1). people who are living on stress and depression confirm. waged or unwaged becomes Our Management Board receives information benefits. One in five Glasgow greater and more acute. about complaints performance, and monitors the Life for those living on a low households is living on a net * Details of a survey actions that ng homes is taking to improve our income is not fun; it can be income under £10,000 a year. A conducted by Niall will be in our policies and services to tenants, factored owners debilitating, soul destroying and significant minority of people are next issue. and other customers in response to complaints received. COMPLIMENTS Thinking about a summer holiday or how by calling 0141 276 0525. We have now introduced a system to record you are going to keep the kids occupied this compliments (letters, cards, kind words received). Scotcash also provides: summer? During the first three months of the year, we • Bank accounts If you are thinking of taking out a loan to pay received 19 compliments including thanks to • Money Advice for your holiday then why not make this one housing, warden, concierge and reception staff for • Savings more affordable by coming to Scotcash? good service and assistance offered. Scotcash is a community finance organisation • Energy Advice that provides affordable loans which are based Visit our website for more information or Complaints performance JANUARY TO MARCH 2014 on your current circumstances not your past apply online at www.scotcash.net credit history. Unemployment is not a barrier as benefits Service area... are taken into account as income. You can apply online or make an Housing Services Investment appointment with Tricia at our ng homes office Repairs

5% 23% ng homes in partnership with Unltd Uk are 51% supporting four young social entrepreneurs in Factoring 21% developing their business ideas. Holly Aston, Divine Tasinda, Jonathan Lawrance and Dylan Kelly recently attended an event at the Ron Davey Enterprise Centre where they all demonstrated that their projects were both innovative and worth supporting. Method of reporting complaints... It was facilitated by Thomas McAllister, Awards Manager at Scotland Unltd, and Robert In Person Docherty, Football Development Partnership Phone Manager at ng2, who are pictured with the 30% 17% Building Futures young entrepreneurs. Robert Docherty said: “The diversity of the 16% 37% Building Futures projects is very good. We have Post Electronic Bubble Football, Tumbling Monkeys (Gymnastics), THREE 60 (Dance) and a sports club at St. Roch’s Secondary School. All projects are almost up and running with some making excellent progress and we will continue to provide ongoing support to the young people helping them further develop their business and entrepreneurial skills.” 2 NORTH news LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

our years ago, North News carried a picture She has previously represented story featuring staff member Karin Connell Scotland several times at the World F and revealed her ambition to compete in the Championships, Nations Cup, Netball Commonwealth Games in Glasgow. Europe Tournaments and numerous We’re delighted to report that Karin has reached Test Series that have seen her travel that goal. to Samoa, Sri Lanka, Singapore, After years of dedication to her sport of netball, Barbados, Jamaica and New our Finance Manager made the final squad of just Zealand. 12 players to represent Scotland at the games. Karin said: “It is my first time at a Many readers may have seen the trials and multi-sports games and I am very tribulations of the Scottish netball squad over the proud and excited. We’ve talked past six years in a BBC fly-on-the-wall documentary about the Glasgow Games for so long KARIN ACHIEVES GAMES AMBITION

recently aired, titled Game, Net and Match. and now it’s finally here there is such It told how our girls had dropped down the a buzz. World rankings from 6th in the 1980’s to 16th “I am exceptionally proud to be and it looked unlikely they would qualify for the part of Team Scotland and playing Commonwealth Games. the sport I love in my home city at the A six-year programme was launched with Commonwealth Games is a dream support from SportScotland and the film crew come true and the pinnacle of my tracked the Scottish squad, the Thistles, as they netball career.” trained hard and travelled far and wide to play The twelve qualifying teams have tournaments to try to improve their rankings. been split into two leagues of six All the while they also struggled for financial with each playing a round-robin support. The contrast in the sport was clearly competition. The top two in each evident when they went to New Zealand whose league qualify for the semi-finals and national squad are elite professionals with netball go into a knock-out phase to decide second only to rugby in terms of supporters and the medal places. The teams left play television broadcast time. off against their neighbouring team Meantime, the young women who represent from the other league. Scotland have full time jobs so are up early most Karin says: “We are currently 11th days to train at 6am and then again after work. in the world and our target at these Their hard efforts paid off for Scotland is now Games is to make the top eight.” ranked 11th in the world and, of course, qualified for Scotland face St. Lucia, World the Commonwealth Games. and defending Commonwealth The documentary showed the large squad Champions New Zealand, Jamaica, reduced to 18 players before the final 12 were Malawi and Northern Ireland in selected with joy for some and tears for others. their league matches and then, Karin was delighted to be selected. She already realistically, a game against the has 95 caps for her country. Her preferred position team finishing fourth in the other is Wing Attack and domestically Karin plays for league. Netball Club. But home advantage may just She started playing at primary school and inspire the Scottish Thistles to an even higher first represented her country at under-17 and achievement. then under-19 levels before becoming part of the From everyone at ng homes, we say: “Well done Sudoku Scotland Open Squad in 2002. Karin and good luck!” Our readers are having lots of fun with our brain teasing sudoku games. The game is played on a nine by nine grid that is sub-divided into 3x3 grids. Some of the squares already have some numbers. The idea is to fill all the squares with numbers 1 to 9 so that each number Summer Hit! Bike and Smoothie Bike. only appears once in each column and each row and For the second year running ng homes teamed They also made flags and banners in also in each of the sub-divisions. up with Celtic FC Foundation to deliver a Summer preparation for the Queens Baton visiting the area. Activity programme for up to 75 children over the The programme has been supported by ng Summer holidays. homes community regeneration team, dedicated The programme included children from three volunteers, staff from Young Peoples Futures and local primary schools; Saracen, St Teresa’s and Celtic Football coaches. St Stephen’s. The youngsters had opportunities to try out new Over five weeks youngsters took part in football sports and try different foods and make new friends, and dance activities, creative arts, games, food all of which was welcomed by their parents. workshops and also enjoyed Puppet shows John Fury, ng homes Chairperson, and drama. said: “We are delighted to be running They also continued Dylan Nziko with cup this important programme for children building on the ‘environmental over the holidays. I would also like to say theme’ where they had a lot thanks to the funders, all the staff and of fun trying out the Energy volunteers involved”.

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Activate graduate and ng homes resident, Billy on a book of short stories of our experiences.” Aird, is now looking forward to studying further Billy says he’s more confident, it made him with Glasgow Kelvin College. more open minded about what is happening in his Billy, 31, is a lone parent living in the Carron area community and he has made new friends across with five-year-old daughter, Abigail. a number of projects including ng homes Food for Billy had previously worked in the building trade Thought. “I have discovered that community work really motivates me,” says Billy. COMMUNITY WORK ”My family are proud of me and my daughter, Abigail, also asks me questions about what kind of MOTIVATES BILLY work I am doing and if I’m going to University. before getting laid off and decided to help out in his “To anyone thinking of taking an Activate course local community. I would say, go ahead and do it. It is one of the He first started volunteering with the Children’s best experiences and you get to work with people Inclusion Partnership based in Possilpark and also from a lot of different backgrounds and it is really helped out at his daughter’s nursery, Stepping interesting.” Stones, within their gardening programme. Robert Tamburrini, CEO of ng homes, said: This gave him a different focus and he quickly “This is another example of the talent that’s in our realised that he enjoyed being involved in community. We’re delighted be able to provide community activities. the opportunity for people like Billy to reach their Billy heard about Activate from friends, attended potential not only for his benefit but also the an info event and then enrolled. community.” He says: “I am glad I did it. It’s one of the best Billy has now enrolled with Glasgow Kelvin things I have done. It gave me a lot to think about. It College for an HNC Working with Communities opened me up to different views and I worked with starting in September. people from different areas and backgrounds. It He added: “I will keep volunteering within the made me want to do more in my community. community with various projects and am working “I started volunteering and helping to form closely with the ‘Row for Shore’ project. a group called ‘Row for shore’, a boat building “Eventually, I would like to get a career in Activate project for the local community. I recently started Community Development and so plan to go to volunteering with Inner Circle (a men’s group) and Glasgow University when I complete my HNC.” we have made contact with another men’s group in For more information on Row for Shore e-mail: grows , UNIS (Uniting Nations in Scotland) and we [email protected] or contact in strength have worked together with a group of Syrian men Marie @ CHIP on 0141 336 8612 Over the past two years ng homes has been working in partnership with Glasgow University to deliver the Activate programme with 64 people successfully completing the course. Students who have participated include residents, staff, volunteers and board members from voluntary and public organisations. The programme is open to anyone aged 16 and over (with no upper age limit) who is volunteering or wishes to take a more active part in their Members of Inner Circle and UNIS display their awards with ng2’s Link-Up Co-ordinator Gillian Halliday. community. Some of the organisations who have taken part in the programme to date include Bridges, Faith in Throughcare, INNER CIRCLE FOR MEN Young Peoples Futures, Depot Arts, A fairly new men’s group that meets in Possilpark and a variety of international food dishes to try. Childrens Inclusion Partnership, ng used Refugee Week as a backdrop for hosting Inner Circle members tried to learn some Syrian homes, , Scottish their first every community event. dancing with help from members of UNIS. There Ambulance, North Glasgow Food Inner Circle was established in February, was also support from Young Peoples’ Futures (YPF) Initiative, Addaction and Row for Shore. supported by ng homes and Link Up. Quickly they with the creation of a ‘Welcome’ banner. YPF youth Activate has provided progression became involved with the international men’s group, workers provided creative activities for children. routes for people to move on to further Uniting Nations in Scotland (UNIS). The event followed on from a book launch by and higher education with three students At the first meeting of Inner Circle, members of UNIS with short stories about refugee experiences, currently studying at Glasgow University UNIS showed amazing hospitality and the community written by Inner Circle members, showing how their and another 10 who studied with event was part of a way of saying ‘thank you’. previous views had been challenged and changed. Glasgow Kelvin College. Gillian, seated front right above, said: “The group During the event, Inner Circle received an award ng homes are planning another is diverse with ages from 30 to 70 and the men in recognition of their encouragement and support to Activate course in August and will be attending set the agenda. the UNIS group. holding some Information workshops “The aim of the community event was to welcome Inner Circle is for men of all ages who want to prior to this. If you are interested in refugees to Possilpark, promote integration, take part in group discussions, play games and enrolling or want some more information challenge the negativity which often surrounds enjoy some guest speakers and workshops. They then contact Regeneration Manager, refugees and continue building on the friendships meet every Thursday from 11.30am – 2.30pm in Margaret Layden on mycommunity@ that had been established.” Possilpoint Community Centre. For more information nghomes.net or contact 0141 560 6000 Around 70 people attended at Possilpark Parish contact Gillian Halliday on 07557369599 or pop into Church where there was music and Scottish dancing Possilpoint Community Centre for a chat.

4 NORTH news LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST African Challenge Scotland s part of the build-up to Glasgow 2014, ng were delighted to partner with African Challenge homes supported a multicultural community Scotland on this first class event and promote ng A sports event organised by African Challenge homes sporting activities to Glasgow’s African Scotland, a voluntary organisation run by Africans community. We wish African Challenge Scotland living in north Glasgow. well and look forward to seeing more events like Around 500 Africans from diaspora communities this in the North of the city.” across Scotland and the UK took part with almost The event was supported by Awards for All, Big 200 footballers and handballers competing. Lottery, ng homes, Glasgow Life, CRER, Palm Africa, The football teams included Cali Thistle, TSK, Cali Next Step Initiative, Glasgow City Building, Lebara, Coach, Glasgow Afghan United, Eritrean Teams The Calabash Restaurant, SCVO, Stories 4 Change, 1 and 2, Gamsca, Malawi Team, Shawbridges Roshni, GHA and Integration Network. Lions, Zim FC, Youth Manchester Cameroonian Bob Doris, convener of the Scottish Parliament’s Association, Afro Scot and African Challenge Cross Party Group on Racial Equality, said: “The Scotland Team. event was a huge success and I was privileged to Youth were represented by teams from Cali be involved in helping support a day of sporting Thistle and the African Challenge Scotland youth activities. team. Women’s Handball teams were Poala Leeds “This was also about bringing people from and helps and African Challenge Scotland. different communities together and having fun. build capacity amongst the participants, Cali Thistle were the winners of the youth The evening gala dinner gave us a real flavour of promote sport within the Ethnic Minorities competition, the women’s handball was won by African culture, Glasgow style with excellent food community and celebrate the Commonwealth African Challenge Scotland and the men’s football and entertainment. It was great to have teams from Games Glasgow 2014.” tournament was won by Manchester Cameroonian across Scotland and with two African teams also OTHER EVENTS: Association competing from England it was a hugely successful Coming up is the African Homecoming Scotland Also taking part were Glasgow Councillors and event.” event on Saturday 16th August at the African Members of the Scottish Parliament who played Ronier Cladel Deumeni, African Challenge Caribbean Network from 5pm to 9pm. This event a friendly football match against Ethnic Minorities Scotland President, said: “African Challenge aims to promote African Culture and food. Veterans that ended in a 1-1 draw. Scotland would like to say a big thank you to all A Debate on Scottish Independence for Ethnics ng homes provided taster sessions in tennis and who participated over the weekend in the various Minorities in Scotland is also pencilled in for Saturday also brought along their energy bike challenge which events. 6th September 2014 although a venue has not been proved popular with youngsters who had to pedal “This is the first event organised by African confirmed for this yet. fast to generate enough energy to power a light. Challenge Scotland and we believe that it could be For more info please check their website: Chairperson of ng homes, John Fury, said: “We an annual event. It brought the community together www.africanchallengescotland.co.uk

SUMMER ROADSHOW The Summer Roadshow programme , run through ng2’s Community Football “The programme has proved to be a huge success with many young people Partnership across six locations, attracted over 150 young people taking part taking part from across the north of Glasgow. Thistle Youth Academy in football, dance and sports linked to the Commonwealth Games. coaches and dance group THREE 60 have kept the young people entertained It is supported by Area Partnerships, Active Schools, by delivering fun and interactive sessions. A big thank-you to all our partners, North United Communities, Royston Youth Action, Reaching Out, Young Peoples young people and parents for their support.” Futures and Community Safety Glasgow. For further info on the Community Football Partnership please contact Robert Docherty, Football Development Partnership Manager at ng2, said: 0141 630 4252

ngsportslegacy update...

Former world MULTI-ACTIVITY FRIDAYS OTHER SUMMER ACTIVITY boxing champion Local youngsters tried new activities Summer Camp, Football Activity, Paul Weir has at the Friday Night Multi-Activity Rugby, Kayaking, Multi-activity, been helping out Club at Springburn Sports Centre, basketball ... the list is endless. with a summer with more than 20 under-12’s We are committed to supporting boxing programme run by ng2 FREE SWIMMING LESSONS regularly attending. and developing activities for the local through ngsportslegacy. CONTINUE Helped by Glasgow Life youth community – some highlighted here, It involved eight weeks of boxing More than 150 under-5s attending support as well as Unicef UK, the others being planned and even more and fitness as well as life and nurseries and living in North nights comprise of games and yet to be confirmed! employability education modules, Glasgow have taken part in free activities, as well as input from We are always looking for designed to develop social and swimming lessons at Springburn Unicef on the ‘Child Rights Journey’, suggestions for new activities as well employability skills. Leisure Centre, delivered in culminating in drinks and snacks for as volunteers to help out. It was another project run in partnership with Scottish Swimming, participants! For more information please conjunction with the School of Hard Glasgow Club and NHS (Northeast). Sports Legacy Co-ordinator Greg contact ngsportslegacy on Knocks (SoHK) charity. A similar 10-week block is planned Cann said: “Feedback from parents 0141 630 4254, email: Paul is pictured with Baillie Allan for children under 4, attending classes and youngsters has been positive mycommunity@nghomes. Stewart and some of the participants. with their parents/carers who live and the sessions will run throughout net or follow us on Facebook/ The charity has also been involved in the Springburn and Possilpark the Summer on Friday evenings from ngsportslegacy or on Twitter @ in a judo and life-skills programme for postcode areas. Available on a 4pm- 6pm.” ngsportslegacy S3 pupils at Springburn Academy. first-come, first-served basis contact The activity is FREE and aimed at For more info on SoHK, visit [email protected] 6-12 year olds (Please note that under website (www.schoolofhardknocks. 8’s MUST be accompanied by an org.uk) or email scotland@ adult who has to remain with them for schoolofhardknocks.org.uk the session).

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aracen House was officially opened by Glasgow City Council Leader Gordon SMatheson in front of over 100 guests. The beautiful red sandstone building was developed by Jobs and Business Glasgow as part of a £13 million regeneration masterplan to transform a 4.5 acre site in Possilpark that has been vacant and derelict for 20 years. A range of partners provided significant financial support for the £3.2million building including Glasgow City Council, NHS Greater Glasgow & Clyde, European structural funds and ng homes. SARACEN HOUSE OPEN FOR BUSINESS It has created 10,000 square feet of high specification class 4 office accommodation and the development has also seen significant upgrading in Saracen Street, including almost half a million “Saracen House is right at the heart pounds spent on footpath improvements. of the community and will be at the There have also been significant environmental centre of our drive to help create jobs and improvements within and around the two storey building. drive economic growth in the area. The Councillor Matheson said: “Over the last year Saracen partnership will specifically allow Jobs and House has become a focal point for the community in Business Glasgow to help unemployed Possilpark, transforming a once derelict site into a vibrant tenants become more competitive in hub of activity. “Its opening reflects a true partnership the jobs market and secure sustainable between Glasgow City Council, ng homes and Jobs employment. and Business Glasgow, providing a new office for ng “Over the years local people have been homes as well as accommodation for a number of other at the heart of Possilpark’s continued businesses in the area. regeneration and I am sure that local people will make Saracen House a success for years to come.”

“...and I am sure local people will make Saracen House a success for years to come”

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SARACEN HOUSE OPEN FOR BUSINESS

As part of the Masterplan, there are a and need for greater business start-up support. are delighted with our new offices here in Saracen further three initiatives contributing to the local Councillor Jonathan Findlay, Chair of Jobs and House and to be a part of this new initiative with regeneration of Saracen Street: Business Glasgow, said: “The initial plan was for Jobs Jobs and Business Glasgow.” • A new build health centre and Business Glasgow to build 10,000 square feet of ng homes Chairperson John Fury added: “This • NHS (wild flower meadow, urban gym, business space, whilst ng homes intended to build part of Saracen Street was always a key piece in and growing space) a further 7000 square feet of business space. The the regeneration jigsaw of Possilpark and it’s great • Jobs and Business Glasgow relocation ability of Jobs and Business Glasgow and ng homes to see the physical and economic impact Saracen to 252 Saracen Street to work more effectively together has ensured this House is already having in the area.” Jobs and Business Glasgow provides the people project was completed to a higher specification A key part of the opening celebration was of Glasgow with support to improve their skills, with ng homes becoming the anchor tenant.” the performance by Osmania – a hip-hop dance enhance their chances of getting a job and to realise ng homes housing operations and regeneration troupe from nearby Saracen Primary school who their business potential. The strategic goals of the staff will be working from the new building. entertained the invited guests and key partners at organisation are to meet Glasgow’s skills shortage CEO of ng homes Robert Tamburrini said: “We the opening ceremony. ng homes sheltered housing wins “housing provider of the year” award

Tenants are at the heart of our organisation and we encourage them to be involved in all aspects of the service. To win this award is a great achievement.” The main aim of the service is to deliver high quality housing support that enables tenants, with differing needs, to live independently in sheltered or very sheltered housing and other settings. Residents Jessie Wallace and Ellen O’Hara were guests at the awards event. Jessie said: “It was marvellous to see our support team called to the stage. They do a great job and deserved to win.” Chairperson of ng homes John Fury said: he work of our Sheltered Housing staff homes has four sheltered complexes and one “We are committed to providing first class has been recognised at the Scottish Care very sheltered complex and provides care services that are efficient, effective and T Awards. support for 170 tenants. responsive to our customers’ needs. This ng homes was named Housing Provider of the To win the award ng homes demonstrated award is great testimony to our staff team Year and received the award from TV talent show how it manages staff training and working in our Sheltered Housing complexes – winner turned actress and presenter, Michelle development, flexible working arrangements, well done everyone!” McManus. equality and diversity and how the service is Pictured with Michelle are Elizabeth The awards are part of the National Care at making a difference to the people it supports. Frew, Lochie McLean, Board member Agnes Home and Housing Support Conference and are Sheltered Housing Manager for ng homes Wilson, Chairperson John Fury, Chris Quail, decided by an independent expert judging panel. Karen Johnson said: “We aim to deliver Karen Johnson and Jim Fordyce, from award The Housing Support service within ng customer service excellence in all that we do. sponsors Hazelhead Homecare.

NORTH news 7 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Broomfield Court residents enjoy visits from school pupils

upils from Balornock Primary School plaques and have also tidied up. The area have completed a project on School is going to be named after the school in P Days Past and Present with help from recognition of this and other initiatives that residents at Broomfield Court Care Home. pupils are involved in. The youngsters visited the home to speak to St Roch’s pupils are currently compiling a a group of residents over a six-week period and directory of places of interest to take residents compared each others experiences, games, including local cafes, community centres and rules, uniforms etc. clubs for their social enjoyment. The pupils then put together a presentation of ng homes Board Member Richard Porter, all the work and returned to the home to share who is also Chair of Glasgow Parents Council, the information with everyone. said: “Intergenerational activities like this show It was an excellent project giving pupils an that young people care about the elderly in their insight into how things were done in earlier community, and its great to see them helping times and also allowing the residents an out at Broomfield Court.” opportunity to reflect and remember days from Activity Co-Ordinator for Broomfield Court the past. Leigh Gibbons said: “The residents enjoyed The pupils were presented with a Certificate meeting the young people from Balornock of Completion from Orchard Care Home’s Primary and St Roch’s Secondary and we look Operations Manager for Scotland Brian Innes. forward to more visits in the future.” Pupils from St Roch’s Secondary School have For further information on Broomfield Court, also been helping sort out one of the courtyards email: [email protected] at Broomfield Court Care Home. or call Margaret Cassidy or Leigh Gibbons on Leigh Gibbons, Activity Co-ordinator and The youngsters have designed and painted 0141 558 2020 Richard Porter, Board member.

Abbeyfield Care Abbeyfield House in Springburn was purpose built to provide 24-hour care for frail older adults who require Enhanced Residential Care. The home has 20 bedrooms which are partly furnished and all have en-suite facilities. The rooms are located over two floors of the building that also Board Member Prof. James Sommerville and staff with the award. has a communal lounge and large dining room where breakfast, lunch and dinner is served. There is a very friendly atmosphere in the Investors in People Gold for ng homes home, located right in the heart of Springburn ng homes has achieved the prestigious Professor James Sommerville, ng homes and opposite ng homes offices at Ned Donaldson Investors in People Gold Accreditation, the Board member and Chair of its Staffing Sub House. UK’s most successful framework for business Committee said: “This gold level accreditation The home provides care for frail older adults but improvement through people. reflects the hard work and dedication of both not nursing or specialised dementia care. This accreditation shows ng homes as a truly the staff and Committee at the Association. It has on-site laundry facilities and a large cutting-edge organisation that is operating at This award recognises our focus on continuous garden area, easily accessed from the home. the very highest levels of people management improvement as we strive to achieve our vision The rooms are generous in size with en-suite practice using Investors in People to drive their of a New North Glasgow, a great place to live, shower and toilet facilities and all of the rooms have business forward. learn, work, visit and invest.” call assistance pull cords. Commenting on the achievement, Tony Peter Russian, Chief Executive of Investors Home Manager Alison Gilmour said: “We try to Sweeney, Head of Organisational Development in People Scotland, said “This is a fantastic provide a friendly and caring environment for our at ng homes, said: “This demonstrates the achievement for ng homes. I would like to residents.” high value we place on having positive people congratulate the organisation and its staff and If you need more Sudoku Answer management practices in place and developing committee on their commitment to continuous information on (From Page 3) our people to ensure that we are able to harness improvement. Abbeyfield House, the skills and talents of all our staff.” “Investors in People offers a flexible, practical tel 0141 557 5880 Housing Officer Lesley McConnochie said: Its and easy to use business improvement tool or email abbeyfield. great to work for an organisation that supports designed to help organisations and their people springburn@ its staff to develop their skills and abilities. This achieve their objectives. I hope that more btconnect.com has helped me in my career at ng homes and it organisations in the area will be encouraged to makes a real difference to the service we provide sharpen their competitive edge by choosing to for our tenants, residents and other customers.” work with us.”

8 NORTH news LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Climate Challenge Chinese News... tenants pleased with interpreting service Table Top Success hinese speaking customers of Michael is the latest PATH trainee to ng green champions Table ng homes are benefitting from work in North Glasgow. Top Sale in May produced an interpreting service from our PATH (Scotland) was established in an estimated carbon saving C PATH trainee Michael Kam. 1998 with charitable objectives to address of 1.1 tonnes of CO2e Michael has worked in finance and the under-representation of Black and through re-use and recycling housing operations for three years. Minority Ethnic (BME) Communities in of donated goods. This is Originally from Hong Kong, he was a Housing and related areas. equivalent to saving the carbon emissions for driving 6000 miles or financial professional and volunteered in They have supported over 340 growing 82 trees for 10 years. social support activities before coming to people from BME Communities to access Recycle for Scotland and the Love Food Hate Waste campaign Scotland and working part-time towards employment and career progression in provided information on the benefits of reducing, re-using and a social housing certificate at Glasgow their chosen field. recycling at home and Nik’s Creative Station engaged the young University. Najimee Parveen, Director of PATH people in textile upcycling activities to make dream catchers and With over 50 Chinese families living (Scotland), said: “ng homes have broaches from old rags. in ng homes properties and a further 27 supported many PATH Trainees over the A big thank you to stall holders and to our fantastic volunteers for applicants on the waiting list, Michael years. Michael Kam is the most recent their efforts. provides an important service. and his language skills in particular have Home Energy Checks He said: “Using my Chinese social been invaluable in supporting Chinese skills helps to resolve any issues in an tenants to access services provided by ng ng homes has recruited a new acceptable way.” homes.” Home Energy Advisor to help meet Springburn resident Ms Hongping He If you would like to find out more the current demand for Home said: “I think the interpreting service about the interpreting services ng homes Energy Checks. The advisor, Imtiaz makes it easier for us to communicate offers or any other service please contact Ahmed is a Masters graduate who with ng homes.” your nearest office. has an interest and knowledge around home energy efficiency. Imitiaz has been working closely with tenants to assess where they could reduce their home energy use by installing energy saving light bulbs, the Energy EGG and exploring how they can reduce their home energy bills. So far we have completed 103 home Energy Checks, saved tenants an estimated 48.73 tonnes of CO2e which is the equivalent of saving enough energy to power 24 homes with electricity for a year!! Tenant James Doyle is pictured with Imtiaz, whose visit helped reduce his energy costs. If you’re interested in having a home energy check then please contact: John Watt ng2 energy efficiency officer on0141 630 4252 or [email protected] Grow Your Own Summer Grow Your Own courses were delivered in partnership with Stables at four different £200MILLION REASONS TO SMILE locations including: Councillor Gordon Matheson, the project is the £900,000 refurbishment • Petershill Allotments – Leader of Glasgow City Council, of the Balgrayhill multi-storey flats in Southloch Street unveiled a plaque in the Balgrayhill Springburn. • Gourlay Street Sheltered multi-storey flats to mark the The Balgrayhill multi-storey flats Housing Complex £200million invested in the area by were officially opened on 19 April • Hawthorn Street Sheltered ng homes. 1968 by then Prime Minister Harold Housing Complex Since being formed in 1976 Wilson, who unveiled a plaque. It now • Balgrayhill Decks to save a block of tenements in sits alongside the plaque unveiled Springburn from demolition, ng by Councillor Matheson in the FREE Grow Your Own Food Workshops homes has grown to become the refurbished foyer of 198 Balgrayhill second largest housing association in Road. Tenants have been learning how to grow their own veg and herbs Glasgow. Councillor Matheson said: “The through a series of free workshops at the same It has now spent £200million refurbishment of the multi-storey flats four locations as Grow Your Own. building over 1,000 new homes in Balgrayhill is just the latest in a long If you would like to join a course at the locations and improving thousands more in line of investment work carried out by highlighted above, contact Margaret Layden on 0141 communities across Springburn and ng homes.” 630 4281 or email: [email protected] Possilpark. Chief Executive Officer of ng Climate Challenge Officer Sarah Robinson is Since 2003 Glasgow City Council homes, Robert Tamburrini, said: leaving us. She said: “Thanks to all for your efforts to has provided £38million in grants to “Three years ago we made a promise reduce your carbon footprints and everyone in ng2 ng homes, helping provide 449 new to tenants that we would invest in and and ng homes for their support with the Climate and improved homes. improve their homes and we have Challenge Fund programme.” The association’s latest investment delivered on those promises.”

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focus on DEMENTIA

Are you worried about your memory? Alzheimer Scotland believes that no-one should go through dementia alone. We have a free 24 hour helpline that gives you a chance to talk to Are you or your family affected by dementia? someone 24 hours a day, 7 days a week call 0808 808 3000 If you would like to know more about the many different ways that we can Are you looking for information or advice about support people living with dementia in North East & North West Glasgow, dementia? please ring Margo Sweeney, Dementia Advisor on 0141 410 1077 or email: [email protected] Now it’s 111 HEALTH AND WELLBEING AWARD ng homes has become one of the first organisations in Scotland to attain the for NHS 24 Investors in People Health and Wellbeing NHS 24 has a new freephone number, 111. Award. If you need help at night or over the weekend, This represents a true commitment to and you can’t wait until your GP surgery reopens, employee wellbeing and demonstrates a you can call NHS 24 free on 111. solid foundation of good practice which By dialling 111 patients will receive the same remains challenging and aspirational for many Chairperson John Fury and staff high quality, trusted service that has been organisations. celebrate with the award. delivered by NHS 24 for over 10 years. Commenting on the Association’s success, NHS 24 staff will direct you to the right care Chief Executive of Investors of People Scotland, and wellbeing of their staff seriously and for you or the person you are calling for. If it is an Peter Russian said: “Congratulations to ng recognises how important this is for delivering emergency you should dial 999. homes. Organisations are having to constantly excellent customer service.” embrace change and innovation. One of health Tony Sweeney Head of Organisational and wellbeing’s most powerful benefits is the Development at ng homes said “We are one of contribution it makes towards securing the only a select few organisations in Scotland to have employee engagement companies need to deliver achieved this award. This accolade highlights the change successfully.” excellent work that we are doing with our staff in John Fury, Chairperson of ng homes said: “This relation to health and wellbeing and reinforces the award recognises the on-going commitment importance of investing in our people.” and efforts of the Association’s Board, Committee Recent research from PriceWaterhouseCoopers Members and Staff and acknowledges the has indicated that for every £1 an organisation policies and initiatives in place at ng homes which invests in health and wellbeing, they could see a emphasise the value we place on employee health return of over £4 due to benefits such as reduced and wellbeing.” sickness and improved productivity – a statistic Corporate Services Assistant Marion Gallacher which highlights the importance of encouraging said: “I’m proud to work for ng homes. happy and healthy employees. Information for The association takes the health Dog Owners Tenants can keep a dog in most properties owned Bobby donates an original artwork or managed by ng homes, subject to tenancy and other agreements. There are some exceptions such as any A painting painted by Milngavie artist and Bobby suffered a heart multi-storey flat, unless it’s a guide dog. showing an family friend Frank O’Neil. attack and after a triple bypass Pets prohibited by the Dangerous Dogs Act old scene of Bobby, 71, and his wife Anne, stopped working in the butchers 1991 are not allowed. Balgrayhill who passed away in May 2013, in the centre of Glasgow. He Assistant Director of Housing Operations Lynne Road in Springburn has been were married for 47 years. then spent five years with the Cooper said: “Having a dog can provide many donated to ng homes by a They met after he completed council during which time he benefits including companionship. However with this long-term tenant. his apprenticeship as a butcher met and became friendly with comes responsibility.” and got a job in the Frank O’Neil, who has also since Dog owners are responsible for the behaviour of local Co-op store. passed away. pets and must keep them under control. They must Anne worked in Frank had studied art as a also take all reasonable care to see they don’t foul the office and was mature student and gave Bobby or damage the house, neighbouring properties or just 16 when they and Anne two paintings – one of common areas. met. They married Whitby Bay Lighthouse and the Most dog owners take good care of their animals when she was 19 old Springburn scene, the latter and their surroundings. By law, dog owners must and Bobby was 24. as a 30th wedding anniversary bag and bin dog waste. Latterly, the couple gift. Lynne is pictured lived in Carron Bobby says: “The painting with responsible dog Crescent. Bobby shows a tram in Balgrayhill Road owners from Balornock has two brothers and it was actually where we with their dogs Ricco, Bobby McFarlane says it was and two sisters living in the used to meet when we courted. Kyle and Paddy. a last wish of his late wife that same street. He says: “We’re the It was one of Anne’s last wishes the original artwork should be famous five – they should have that it should be given to the given to the Association. It was called it McFarlane Street.” housing association.”

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new recycling project is underway of older technology, they are an ideal partner in North Glasgow with the aim of for this project. They will ensure that all data A reusing IT and electrical equipment is securely removed using industry standard that businesses and the local community no software in compliance with Data Protection longer want. principles.” An estimated 1 million tonnes of waste Local people in North Glasgow can donate electric and electronic equipment (WEEE) is unwanted equipment and encourage others discarded by householders and companies to do the same – much better than cluttering in the UK each year. WEEE is one of the fastest their premises or indeed sending it to landfill. growing waste streams and is increasing at Local businesses can donate their a rate three times that of any other waste equipment or alternatively act as a Micro Hub material. (collection point) for their staff, students, and Working alongside a partner who plans volunteers etc. who wish to donate their own new to recondition and re-use these items, equipment. which otherwise would go to landfill, ng2’s Chairperson of ng homes John Fury said: Operations and Business Development “With the rate of technological change, WEEE Manager Gordon Lynch is up for the equipment can soon be overtaken by the challenges posed by this exciting recycling next big thing so to be able to reuse and and reuse project. recondition items is better than them going to recycling Gordon said: “The WEEE project is an waste. exciting new programme funded by Zero “It’s also pleasing that there will be Waste Scotland involving a partnership volunteering opportunities for the people of project between ng2 and Re-tek, an established North Glasgow to play a part in this project.” Scottish electronic and electrical products re- The type of equipment that can be use and recycling company.” donated include Computer servers, Desktops, A re-use facility has been set-up in Laptops, Networking equipment, Flat screen Possilpark, which will act as a centralised monitors, Mobile phones, Satellite navigation collection point and the first shipment of devices, Digital cameras and Printer WEEE has already been sent to Re-tek for cartridges. processing. Anyone interested in donating equipment Gordon said: “Re-tek have been providing or getting involved can contact Gordon Lynch, technology re-use and recycling services Operations and Business Development since 1996. Having many years of experience Manager on 0141 560 6000 extension 1431, of processing, repair, refurbishing and resale or email [email protected]

Apprentice Challenge Springburn ng homes Commonwealth trainees Mark Shannon and Winter Gardens Joy Henderson took part in an Apprentice Challenge as part of the annual conference of the Scottish Federation of Housing Associations. Nineteen young workers from housing associations and co- operatives across Scotland took part The once magnificent but now winning design but in the two-day challenge, sponsored derelict Springburn Winter Gardens as such no budget by City Building. are the focus of an architectural has been set. Working in teams they were idea was that competition. The Glasgow Institute The entries will be displayed in an tasked with designing a sustainable we made the community the heart of Architects has launched a design exhibition of models that will tour a community which was economically, and soul of the town by introducing competition in partnership with number of venues later this year with environmentally and socially healthy community run clubs whilst also Springburn Winter Gardens Trust. help from Glasgow City Council and for current and future generations. upgrading the existing houses The competition is titled: “An Glasgow Institute of Architects. The apprentice teams played key to uplift the town’s unwelcoming intervention at Springburn Winter The competition, supported by housing roles to develop their ideas properties. Gardens; to provide a place where ng homes, is the latest chapter in a and presented them to conference “The aim was to create good people can gather and share long-running campaign to restore the delegates whose votes were used to homes and a vibrant community collective memories.” run down gardens that have been determine the winners. for the people of the town and Run in partnership with MAKlab, derelict since the 1980s. Mark was in the winning team, fortunately this helped us to win.” the competition is supported by ng Trust member Kathryn Bennett Empower, who demonstrated John Fury, Chair of ng homes, homes and has a closing date of 21st said: “A recent survey by Dr David skills in leadership, team working, said: “The Apprentice Challenge August. Mitchell, director of conservation and budgeting and communication as process complemented the learning All intervention designs will be national authority on architectural well as presenting the best overall that the trainees have achieved up 3D digitally printed. 3D printing and ironwork, concluded that while the solution. to now within ng homes. It provided guidance will be included in the site was overgrown and subject to Mark said: “The Apprentice Mark and Joy with a chance to work submission fee of £35 for practices much vandalism, the structure itself is Challenge enabled me to bring on an interesting project and to and individuals and £25 for students. ‘eminently restorable’. forward the skills and knowledge share their talents.” A prize of £1,000 will be awarded “Since then the overgrowth has that I have gained in the housing ng homes is committed to to the winner, £500 the runner-up been cut back and other remedial sector over the last two years. developing young people and their and £250 for third place. works undertaken at the site.” “We chose the name Empower talents. We currently have four The Springburn Winter Gardens For more information about the as we wanted to empower our Commonwealth trainees and plan Trust will seek funding to realise the GIA competition, visit www.gia.org.uk tenants to achieve change. The to take on another four.

NORTH news 11 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Another landmark for Bill Rossine

Bill celebrates with fellow board members Isobel Cross, John Fury, Catherine Rossine, Collection in 1983, the Glasgow Glasgow University. Margaret Thomson and Senior staff Robert Tamburrini and Ann Marie Devlin. Garden Festival in 1988 and the UK Earlier this year he joined the group City of Culture launch party in 1990. and also undertook Health and Safety training. he service Bill Rossine has given to his He’s gained Silver and Gold He didn’t slow down after a heart attack in 2007 community is quite remarkable so reaching Volunteering Awards from Paths for All, and and became a British Heart Foundation Scotland T 90 years of age wasn’t allowed to pass abseiled from Glasgow University’s Bell Tower for fundraising volunteer. without a fuss. Cornerstone Community Care. He also completed Heart Start, an Emergency Various celebrations were held and fellow board He abseiled from the Finnieston Crane for Life Support Course in 2012. members joined chairperson John Fury and CEO Sense Scotland, who offer care and support for Bill has even met Prince Charles and Camilla as Robert Tamburrini, staff and friends to give Bill a deaf blind and disabled, and in another fund a Diamond Volunteer. huge birthday cake. raising stunt for them crossed the Clyde on a zip He has completed the 5k Fun Run in Park Bill has held all four main positions in our slide. on several occasions and completed 12 miles in the housing association’s board and supported many He’s also taken various courses including Great Scottish Walk at Park in 2008. other organisations, charity fundraisers and taken gaining an introductory certificate in face, John Fury, ng homes chairperson, said: “Bill on some remarkable challenges. hand and foot massage from Royston Stress is simply amazing and shows us that age is no Over the years, Bill has been at some special Centre, Peer facilitator Training at Strathclyde barrier to getting involved. We were all delighted to events attending the opening of the Burrell University and an Activate certificate from join his birthday celebrations.” ng2 clean up sauchiehall street Businesses in one of Glasgow’s most famous streets its best at all times but especially have received a freshen up thanks to social enterprise during the Commonwealth Games. company ng2, whose teams have been working Partnerships like this one with ng2 hard painting and jet washing shop fronts, bars and support our City Centre Strategy to restaurants. ensure that local businesses and Premises benefitting from the work include Subway, visitors to the city enjoy a welcoming The Noodle Bar, O’Neils, The Hall, Indian Gallery, Nana environment.” Kusa, The Variety, Nico’s, NY Slice, The Hengler’s Circus, Neil Douglas, owner of Café Antipasti Centre for Contemporary Arts, Bagel Mania, Kama Sufra, said: The team from ng2 are polite and O2 ABC, Café Antipasti, Cocktail and Burger, Wok to Walk, courteous and are doing a really good Yokoso, Yates, Vanilla Black and The Driftwood. job. Team Supervisor Robert Readie said: “We have been Chairperson of ng2, Margaret helping businesses in Sauchiehall Street by painting and Thomson, said: “We are delighted to be jet washing the exteriors of their premises so they have a working with Glasgow City Council and fresh look in time for the Commonwealth Games.” hope to carry out more of this type of work in future.” Leader of Glasgow City Council Gordon Matheson Businesses in North Glasgow who would be is delighted with the work ng2 are doing. He said: “Its interested in this service should contact us for a quote vital that an iconic street such as Sauchiehall Street looks on 0141 630 4252 or e-mail: [email protected]

and also to distribute as food parcels FOOD FOR THOUGHT to those in need. The project also accepts ur Food for Thought initiative, featured said: “We also provide access to money and benefit donations of surplus food from on page one in the last issue, has seen advice, addictions information and housing advice individuals and organisations and O staff and volunteers out and about in the through the ng homes Tenancy Sustainment Officer. distributes as necessary. community. “We find that those who come along often Our Food for Thought team ‘Meet and Eat’ events take place each week in want to help out, whether that be washing dishes, will be at a variety of upcoming a safe and welcoming environment where people serving meals or just having a chat with others.” community events and most Janice Quinn can drop in and share a free hot meal, socialise The project has a strong partnership with ‘Fare recently they supported ‘The Big with others and speak confidentially to staff. These Share’, an organisation that works closely with Lunch’ event held in Parkhouse. events are held on Wednesdays at Balgrayhill large supermarkets to distribute surplus food. If you want to find out more about Food Community Centre, Springburn and Possilpark As a community partner, ng homes Food for for Thought then contact your housing officer, Parish Church on Thursdays between 12:30-2:30pm Thought programme receives a supply of perfectly concierge or Food for Thought Co-ordinator, at Possilpark Parish Church. good ‘in date’ surplus food from Fare Share to use Janice Quinn, on [email protected] or Food for Thought Co-ordinator Janice Quinn for cooking at the weekly community workshops 0141 560 6000

How to get in touch with us: springburn of ce possilpark of ce email: [email protected] Ned Donaldson House, Saracen House, web: www.nghomes.net 50 Reidhouse Street, 139 Saracen Street, Twitter: @ng_homes Springburn, Glasgow G21 4LS Possilpark, Glasgow, G22 5AZ Facebook: ngsportslegacy

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