Konferenz Reader

Total Page:16

File Type:pdf, Size:1020Kb

Konferenz Reader Konferenz Reader Hamburg 2./3. Juli 2010 Handelskammer zu Hamburg Internationale Konferenz zu Finanzdienstleistungen, Hamburg im Juli 2010 __ 1 Inhalt Die Themen .......................................................................................................... 4 Prinzipien zum verantwortlichen Kredit..................................................................... 4 Programm ............................................................................................................ 6 Grußwort.............................................................................................................. 9 Dr. Karl-Joachim Dreyer, Finanzplatz Hamburg e.V ............................................. 9 Abstracts (mit Protokollen) ....................................................................................11 Plenum 1: Banken in Deutschland – Hat sich im Retailgeschäft etwas verändert? .....11 Edda Castelló, Verbraucherzentrale Hamburg e.V..............................................11 Dr. Michael Meyer, Postbank ...........................................................................12 Theophil Graband, TeamBank .........................................................................13 Michael Weinhold, AG SBV .............................................................................14 Protokoll......................................................................................................15 Plenum 2: Banking in Other Countries - Current national problems and solutions .....17 Prof. Luisa Antoniolli, Italy .............................................................................17 Damon Gibbons, United Kingdom ...................................................................17 Paul Joyce, Ireland........................................................................................18 Michaela Moser, Austria .................................................................................20 Melina J. Mouzouraki, Greece .........................................................................20 Saya Oyama, Japan ......................................................................................22 Maria Cristina Portugal, Portugal.....................................................................23 John Taylor, NCRC (USA) ...............................................................................24 Marcel Warnaar, The Netherlands....................................................................28 Protokoll......................................................................................................29 F 3.1: Corporate Social Responsibility – How could CSR reporting best reflect responsible lending issues? ......................................................................30 Sonja Willems, Banktrack ..............................................................................30 Angela Tanno, ABI ........................................................................................30 Protokoll......................................................................................................30 F 3.2: Erste Erfahrungen mit der Verbraucherkreditrichtlinie – Umsetzung, Kosten, Verbrauchernutzen ..................................................................................33 Eva Raabe, Verbraucherzentrale Hessen ..........................................................33 Frank Kirchner, Targobank .............................................................................34 Dr. Andrew J. Zeller, Teambank.......................................................................34 Protokoll......................................................................................................35 F 3.3: Effiziente außergerichtliche Einigung: Umschuldung, Inkasso, Vergleiche .......38 Dr. Werner Sanio, SFZ-Mainz/BAG-SB .............................................................38 Hans Ludwig Körner, BDIU .............................................................................39 Protokoll......................................................................................................40 F 3.4: Der Bankberater – Zwischen Verkaufsdruck, Beratungsqualität und Compliance ............................................................................................42 Thomas Bieler, ING-DiBa ...............................................................................42 Dr. Günter Birnbaum, BaFin/Frankfurt .............................................................42 Berthold Bose, ver.di-Landesbezirk Hamburg....................................................43 iff, Rödingsmarkt 31-33, D-20459 Hamburg, Tel. + 49 40 3096910, Fax + 49 40 30969122 www.verantwortliche-kreditvergabe.net 2 Internationale Konferenz zu Finanzdienstleistungen, Hamburg im Juli 2010 Niels Nauhauser, VZ BaWü.............................................................................44 Jan W. Wagner, CreditPlus Bank AG.................................................................45 Protokoll......................................................................................................46 F 4.1: Are we Financially Illiterate? – Evaluation of knowledge and capabilities? .......49 Dr. Dirk Loerwald, Univ. Kiel...........................................................................49 Gerjoke Wilmink, Nibud.................................................................................50 Saul Schwartz, School of Public Policy and Administration ..................................51 Protokoll......................................................................................................52 F 4.2: Europäisches Vertragsgesetzbuch für Arbeitnehmer, Kreditnehmer und Mieter....................................................................................................54 Prof. Nick Huls, Erasmus-Univ. Rotterdam ........................................................54 Prof. Udo Reifner, Univ. Hamburg, iff ...............................................................69 Protokoll......................................................................................................69 F 4.3: Datenschutz und Kredit (BDSG-Novelle) – Scoring, Auskunft, Adresshandel ...72 Meike Kamp, Berliner Beauftragte für Datenschutz............................................72 Nikolaus von der Decken, Creditreform............................................................73 Protokoll......................................................................................................74 F 4.4: „Parallelmärkte“ zum Bankkredit für Überschuldete .....................................75 Christina Beck, VZBV ....................................................................................75 Tim Sommer, IHV e.V. Wilhelmshaven .............................................................75 Protokoll......................................................................................................76 F 5.1: Bankruptcy Laws for the Insolvent Consumer – Changes and new legislation in the EU................................................................................................79 Prof. Nick Huls, Erasmus-Univ.........................................................................79 Johanna Niemi, Finnland................................................................................79 Prof. Iain Ramsay, Univ. Kent .........................................................................79 Protokoll......................................................................................................80 F 5.2: Beipackzettel, Finanz-Ampeln, Dokumentationspflichten – Neueste Entwicklungen und Beispiele.....................................................................81 Thomas Bieler, ING Diba................................................................................81 Erol Cen, Targobank......................................................................................81 Dorothea Mohn, VZBV ...................................................................................82 Niels Nauhauser, VZ BaWü.............................................................................84 Dr. Achim Tiffe, iff.........................................................................................84 Protokoll......................................................................................................85 F 5.3: Reference Budgets in anderen Ländern – Umsetzung, Nutzen und Risiken ......88 Dr. Werner Sanio, SFZ-Mainz/BAG-SB .............................................................88 Marcel Warnaar, Nibud...................................................................................89 Protokoll......................................................................................................92 F 5.4: Bildungsfinanzierung – Chancen und Risiken für Deutschland .......................94 Cathrin Bröcker, Studierendenwerk Hamburg ...................................................94 Dr. Marco Vietor, Geschäftsführer Brain Capital GmbH .......................................95 Roland Vogelmann, BSK Schwäbisch Hall .........................................................96 Protokoll......................................................................................................97 iff, Rödingsmarkt 31-33, D-20459 Hamburg, Tel. + 49 40 3096910, Fax + 49 40 30969122 www.verantwortliche-kreditvergabe.net Internationale Konferenz zu Finanzdienstleistungen, Hamburg im Juli 2010 __ 3 Plenum 6: Information-Overload at the Point of Sale - How much information can a consumer take in?...........................................................................99
Recommended publications
  • DZI Spenden-Almanach 2010-11
    umschlag 10_11:umschlag 08_924.11.201010:45UhrSeite1 2010/11 DZI Spenden-Almanach DZI Spenden-Almanach 2010/11 umschlag 10_11:umschlag 08_9 24.11.2010 10:45 Uhr Seite 2 DZI Spenden-Almanach 2010/11 Herausgegeben vom Deutschen Zentralinstitut für soziale Fragen (DZI) Wir denken weiter. Redaktion: Burkhard Wilke (verantwortlich) Tanja Ibrahim sowie Christel Neff, Reinhard Niehaus, Sandra Proske, Carola Schuler, Zum Beispiel für die Beurteilung von Investi- Karsten Schulz-Sandhof Layout: tionsentscheidungen. GrafikBüro, Stresemannstr. 27, 10963 Berlin Druck: Dafür haben wir ein Analyse-Paket entwickelt, Druckerei Eppler & Buntdruck, Reuchlinstr.10-11,10553 Berlin das Ihnen Sicherheit gibt, Ihre beabsichtigte Investition in allen Belangen vorher durch- Copyright © 2010 by Verlag: Deutsches Zentralinstitut leuchtet zu haben. für soziale Fragen, Bernadottestr.94,14195 Berlin Telefon 030/83 90 01-0 Fax 030/83147 50 Sprechen Sie uns an. Wir haben die Lösung. [email protected] www.dzi.de Stand: November 2010 Alle Rechte vorbehalten. Die Bank für Wesentliches. Nachdruck und Vervielfältigung, www.sozialbank.de auch auszugsweise, müssen schriftlich vom Verlag genehmigt werden. ISBN 978-3-9812634-3-5 Die Veröffentlichung wurde gefördert durch das • • • • • Deutsches Zentralinstitut für soziale Fragen (Hrsg.) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • DZI Spenden-Almanach 2010/11 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Eigenverlag DZI • • Berlin 2010 • • •
    [Show full text]
  • IRSG Feedback Statement on EIOPA's Questionnaire on the 2019 Consumer Trends Report
    EIOPA-IRSG-19-09 7 June 2019 IRSG Feedback Statement on EIOPA’s Questionnaire on the 2019 Consumer Trends Report 1. Background EIOPA is required under its Regulation to collect, analyse and report on consumer trends1. To date, EIOPA has produced seven Consumer Trends Reports. The term ‘consumer trend’ is not defined in EIOPA’s Regulation. EIOPA therefore devised the following working definition: “Evolutions in consumer behaviour in the insurance and pensions markets related to the relationship between consumers and undertakings (including intermediaries) that are significant in their impact or novelty” The term ‘trends’ is understood in a broad sense: it covers, for example, evolutions in volumes of business or in the relationship between customers and undertakings/intermediaries, as well as the emergence of new products or services, or other linked financial innovations. The trend may already be consolidated for a number of years, but it may also be only emergent, with the possibility of becoming significant in the future. The report aims to inform EIOPA in the identification, prioritisation and development of targeted policy proposals; EIOPA seeks to identify possible consumer protection issues arising from identified trends. Nevertheless, positive developments are also identified and highlighted. 1 Article 9(1)(a) of the Regulation 1094/2010 establishing EIOPA 1 2. Questions to the IRSG Like in the past two years, EIOPA would like to collect from IRSG informal input to the work on the Consumer Trends Report. In addition to your experience as stakeholders, it would be very useful if you could attach or provide the links to any relevant sources of information to complement your feedback.
    [Show full text]
  • Credible Or Biased? an Analysis of Insurance Product Ratings in Germany
    Credible or Biased? An Analysis of Insurance Product Ratings in Germany Patricia Born Stephanie Meyr Sharon Tennyson Munich Risk and Insurance Center Working Paper 31 April 29, 2015 An electronic version of the paper may be downloaded from the MRIC website: www.mric.lmu.de/research/wp Credible or Biased? An Analysis of Insurance Product Ratings in Germany Patricia Born, Stephanie Meyr and Sharon Tennyson MRIC Working Paper No. 31 April 2015 ABSTRACT Product market transparency suffered from relaxed regulation following deregulation of the European insurance market in 1994. Instruments such as insurance product ratings can contribute to foster consumers’ orientation in such market environments. However, the capacity of these ratings to promote market transparency and consumer awareness depends critically on whether they are credible. This article provides the first empirical investigation of insurance product ratings, with an emphasis on the potential sources of bias that could undermine rating credibility. The analysis employs a panel data set containing ratings for German disability insurance products from two rating agencies over a fifteen year period. Using the existing literature on other rating types as a guide, we test a series of hypotheses regarding factors that may explain the variation in rating outcomes over time and across rating agencies. Even if conspicuous differences between rating agencies can be revealed, our results suggest no major concerns regarding the credibility of insurance product ratings. Patricia Born Center
    [Show full text]
  • QA Zeitschriften Wirtschaftswissenschaften Signatur Titel
    QA Zeitschriften Wirtschaftswissenschaften Signatur Titel Übersicht QA 10030 - QA 14470 Allgemeine volkswirtschaftliche Zeitschriften QA 15055 - QA 18800 Allgemeine betriebswirtschaftliche Zeitschriften QA 20030 - QA 20850 Rechnungswesen QA 22502 - QA 29005 Geld-, Kredit-, Bankwesen, Finanzierung QA 30030 - QA 34250 Allgemeine Wirtschafts- und Konjunkturbeobachtung QA 35000 - QA 37200 Absatz, Handel QA 40030 - QA 44400 Finanzwissenschaft, Steuern und Revision QA 45030 - QA 49630 Allgemeine Wirtschaftspolitik QA 50030 - QA 53650 Einzelne Wirtschaftszweige QA 55010 - QA 58900 Arbeitsmarkt, Arbeitnehmer-Arbeitgeber-Beziehung, Personalwesen QA 60020 - QA 62300 Sonstige Sozialpolitik, Versicherungwesen QA 62530 - QA 63820 Wirtschaftsgeschichte QA 65050 - QA 74977 Allgemeine Statistik, Ökonometrie, Operations Research QA 75050 - QA 78901 Haushaltspläne, Haushaltsrechnungen, Rechnungshofberichte QA 80005 - QA 84980 Geschäftsberichte von Unternehmen QA 85010 - QA 88600 Verbandsberichte QA 90030 - QA 94000 IHK-Berichte und andere öffentliche Körperschaften QA 95060 - QA 99500 Sonstiges Seite 1 von 137 QA Zeitschriften Wirtschaftswissenschaften Signatur Titel Allgemeine volkswirtschaftliche Zeitschriften A QA 10030 Abstracts of Hungarian economic literature QA 10035 Abstracts of working papers in economics QA 10050 Acta Oeconomica QA 10055 Acta Universitatis Carolina, Oeconomica QA 10060 Actualite economique QA 10070 Adolf-Weber-Stiftung. Volkswirtschaftl. Korrespondenz QA 10100 African Business QA 10110 Aktuelle Wirtschafts-und Währungsfragen QA
    [Show full text]
  • Study on Access to Comprehensive Financial Guidance for Consumers
    Study on access to comprehensive financial guidance for consumers Project number: 2016.2438 A report by the OEE in partnership with: . The Personal Finance Research Centre . The Institute for Financial Services e.V. The National Institute for Family Finance Information . RMIT University . Aarhus University mmmll Study on access to comprehensive financial guidance for consumers DISCLAIMER The information and views set out in this study are those of the authors and do not necessarily reflect the official opinion of the European Commission. The European Commission does not guarantee the accuracy of the data included in this study. Neither the European Commission nor any person acting on the European Commission’s behalf may be held responsible for the use which may be made of the information contained therein. Language version: EN Catalog number: EV-04-16-151-EN-N DOI: 10.2874/30820 ISBN: 978-92-79-55763-7 © European Union, 20161. Reproduction is authorised provided the source is acknowledged2. 1 Check IPRs. 2 Please check, in each case at hand, if the IP pre-existing rights are owned by the European Commission. November 2016 2 Study on access to comprehensive financial guidance for consumers The Authors OEE The Observatoire de l’Epargne Européenne (OEE - European Savings Institute) is a not-for-profit organisation which has both sponsored and carried out dozens of studies on all aspects of savings in Europe since the year 2000. The OEE team in charge of this report includes Didier Davydoff and Michael Klages from OEE’s affiliate INSEAD OEE Data Services (IODS). PFRC Established in 1998, the Personal Finance Research Centre (PFRC) is an independent research centre based at the University of Bristol, specialising in social research across all areas of personal finance, mainly from the consumer’s perspective.
    [Show full text]
  • Information and Consumer Credit in Central and Eastern Europe Akos
    Information and Consumer Credit in Central and Eastern Europe Akos Rona-Tas University of California, San Diego Alya Guseva Boston University We would like to thank Katharina Pistor, Ronald J. Mann and the conference participants for their helpful comments and suggestions, and David Pinzur for research assistance. 1 INTRODUCTION The three central postulates of the Legal Theory of Finance (LTF) developed by Pistor in this volume (Pistor 2013 @@@) are the hierarchical nature of finance, the role of law in both ensuring and subverting the stability of credit markets, and the differential enforcement of laws (elasticity) with the core afforded much more consideration than the periphery. The need for elasticity follows from true uncertainty, and the way elasticity is distributed is related to the power each actor wields. The source of this power can be structural position in the hierarchy of finance, political influence or both. In this paper, we apply some of the ideas of LTF to an area that is at the bottom of the hierarchy of finance in not one but two ways. Consumer credit in Eastern Europe is situated on the periphery both geographically, as the rules of international finance are written far away from Budapest, Moscow or Warsaw, but also because retail lending and individual borrowers are on the outer edges of the world of finance dominated by stock exchanges, currency markets and government debt. In fact, retail customers are at the bottom of the pecking order facing the hardest liquidity constraints. We will illustrate Pistor’s theoretical arguments with empirical data from East European credit card markets, and then point to their limitations offering a set of complementary ideas.
    [Show full text]
  • Analysis of Consumer Organisations in Europe
    ISSN: 2278-3369 International Journal of Advances in Management and Economics Available online at www.managementjournal.info RESEARCH ARTICLE Analysis of Consumer Organisations in Europe Csilla Margit Csiszar* Institute of Business Sciences, Faculty of Economic,University of Miskolc, Miskolc Hungary. *Corresponding Author: E-mail: E-mail: [email protected] Abstract The research is concerned with the institutional systems of the consumer protection and their evaluation made by the population. It analyses three institutional systems in Europe, like Hungary, the United Kingdom and Germany as typical examples of the three specific institutional structures. The study introduces the European practice of governmental subsidies in consumer protection. It analysis the public’s judgement on the operating institutional systems on European level, assuming relationship among the amounts of state subsidy devoted for consumer protection by the European Union member countries, the level of trust laid in the institutional systems of consumer protection and the degree of satisfaction with them. Keywords: Consumer organisations, Consumer protection, Consumer satisfaction, Consumer confidence. Introduction In the member states of the European Union In most cases we can meet with the questions of nearly 500 million customers need to be provided consumer protection in scientific literature in by relatively standardised, high-level consumer legal context, as the legislative activity can protection. To make it possible, a system with primarily be considered as consumer protection appropriate tools and institutions is required that activity. We can speak secondarily about those shows different characteristics from country to activities which are dealing with enforcement and country. The aim of this study is to shortly execution of legal rules concerning consumer describe the various structures of consumer protection, such as supervision, consultation, and protection institutions operating in Europe on the education and information provision.
    [Show full text]
  • Market Surveillance in the UNECE Region
    UNITED NATIONS ECONOMIC COMMISSION FOR EUROPE Market Surveillance in the UNECE Region UNITED NATIONS New York and Geneva, 2004 The views expressed and the designations employed in this publication are those of the authors and do not necessarily reflect the views of the United Nations Secretariat nor do they express any opinion whatsoever on the part of the Secretariat concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. All material may be freely quoted or reprinted, but acknowledgement is requested, together with a copy of the publication containing the quotation or reprint (to be sent to the following address: Editor, Trade Development and Timber Division, United Nations Economic Commission for Europe, Palais des Nations, Geneva 10, CH-1211 Switzerland). ECE/TRADE/301 UNITED NATIONS PUBLICATION Sales No.E.04.II.E.4 ISBN 92-1-116890-2 ISSN 1020-7384 PREFACE This publication has been developed under the auspices of the United Nations Economic Commission for Europe (UNECE) Working Part on Regulatory Cooperation and Standardization Policies, an intergovernmental group of experts responsible for advice and practical recommendations to Governments on good practices/approaches in eliminating technical obstacles to trade, and on regulatory and standardization cooperation. It draws primarily on the deliberations of the International Forum on Market Surveillance, which was held in Geneva in October 2002. The Forum was organized at the request of a number of countries in transition including countries of the Commonwealth of Independent States (CIS). The restructuring of the regulatory and standardization framework in the countries in transition during the last decade has brought to light a major policy issue, this being how to ensure that legitimate requirements of governments (such as safety, health, environment) are met with the least possible restrictive consequences for trade.
    [Show full text]
  • An Assessment of the Extent of an Identified Need for Simplified, Standard Financial Services Products SANCO/2003/B4/001 a Report for the European Commission By
    Final Main Report An assessment of the extent of an identified need for simplified, standard financial services products SANCO/2003/B4/001 A report for the European Commission by: Charles River Associates 1 Undershaft London EC3A 8EE United Kingdom Rue de l’Abbaye 2 B-1000 Bruxelles Belgium December 2004 CRA No. D0-5003 Charles River Associates Acknowledgments During the course of this project we spoke to a wide variety of Government bodies, regulators, trade associations and consumer bodies as well as industry participants across the Member States of the European Union. We would like to thank them for their extensive help in the preparation of this report. We would also like to thank members of the European Commission’s Health and Consumer Protection Directorate for their input and direction in writing this report. For further details on this report, please contact: Tim Wilsdon and Kyla Malcolm Charles River Associates 1 Undershaft London EC3A 8EE Tel: +44 (0) 20 7664 3700 Or Rainer Nitsche Charles River Associates Rue de l’Abbaye 2 B-1000 Bruxelles Belgium Tel: +32 2 627 1400 December 2004 Contents Page Executive Summary........................................................................................................................................i Section 1 Introduction.............................................................................................................................1 A definition of a simplified, standard product............................................................................................1
    [Show full text]
  • Study on Access to Comprehensive Financial Guidance for Consumers
    Study on access to comprehensive financial guidance for consumers Project number: 2016.2438 A report by the OEE in partnership with: . The Personal Finance Research Centre . The Institute for Financial Services e.V. The National Institute for Family Finance Information . RMIT University . Aarhus University mmmll Study on access to comprehensive financial guidance for consumers DISCLAIMER The information and views set out in this study are those of the authors and do not necessarily reflect the official opinion of the European Commission. The European Commission does not guarantee the accuracy of the data included in this study. Neither the European Commission nor any person acting on the European Commission’s behalf may be held responsible for the use which may be made of the information contained therein. Language version: EN Catalog number: EV-04-16-151-EN-N DOI: 10.2874/30820 ISBN: 978-92-79-55763-7 © European Union, 20161. Reproduction is authorised provided the source is acknowledged2. 1 Check IPRs. 2 Please check, in each case at hand, if the IP pre-existing rights are owned by the European Commission. November 2016 2 Study on access to comprehensive financial guidance for consumers The Authors OEE The Observatoire de l’Epargne Européenne (OEE - European Savings Institute) is a not-for-profit organisation which has both sponsored and carried out dozens of studies on all aspects of savings in Europe since the year 2000. The OEE team in charge of this report includes Didier Davydoff and Michael Klages from OEE’s affiliate INSEAD OEE Data Services (IODS). PFRC Established in 1998, the Personal Finance Research Centre (PFRC) is an independent research centre based at the University of Bristol, specialising in social research across all areas of personal finance, mainly from the consumer’s perspective.
    [Show full text]