Latifa Women & Children Hospital

LATIFA WOMEN & CHILDREN HOSPITAL

SERVICE CATALOGUE LATIFA WOMEN KEY ICONS & CHILDREN GENERAL ICONS TIMING HOSPITAL

LOCATION TIMINGS His Highness Sheikh Mohammed issued E-MAIL this directive on the sixth anniversary of his accession as the Ruler of Dubai. TELEPHONE The hospital provides care for pregnant FAX women, gynecologists and children from birth to the age of 12. It offers a pediatric surgery service including neonatal and preterm surgery. There are also distinctive and rare specialties such as: pediatric FOR WHOM? INFORMATION PAYMENT METHOD neurology and genetic and metabolic RECEIVED BY diseases.

WOMEN WEBSITE CREDIT CARD Latifa Hospital has the largest neonatal 1 and premature neonatal intensive care unit in the Northern Emirates that follows CHILDREN SERVICE CENTRE CASH international standards in treatment. The FEMALE AND MALE hospital receives high-risk pregnancies and (AGE 0-12) CALL CENTRE CHEQUE deliveries. The gynecological laparoscopic service received international accreditation PEOPLE OF as a centre of excellence. DETERMINATION DHA APP. Contacts Latifa Hospital has been accredited by TYPING the US Joint Safety Committee for the CENTRE Oud Metha Road, Al Jadaf, Application of Safety Standards since PO Box 9115 Dubai, UAE 2007. The hospital has also been awarded a “Child Friendly Hospital” certificate by UNICEF in the year for its effectiveness in [email protected] implementing practices that protect the child, support and promote breastfeeding. 800342 The hospital also received the certificate of “Mother-friendly Hospital”. +971 4 219 3000 Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation or addition to the mentioned in this guide, including, for example, waiting times, official working hours, +971 4 324 1717 financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to change according to health status, events and official holidays. For more information, please call 800324. Emergency 24/7

First Issue 2019 CUSTOMER JOURNEY OUT-PATIENT

Accessing Out-Patient Cashier/Registration Information Appointment Reaching the Hospital Counter Nurse Assessment Physician Assessment

1 2 3 4 5 6

Gathering of Information Take Appointment Finding Suitable Parking Counter in the Registration Vital Signs Check-up Consultation and Area Medicine Prescription The patient can access DHA Referral letter from When the patient arrives The nurse checks the website or call 800DHA or PHC is automatically at the hospital, suitable The patient pay the needed service patient’s vital signs The physician assesses the use Dubai health booking forwarded to the hospital, parking should be available fees (if applicable) and provides the (blood pressure, patient, takes his/her history, application to get the the hospital will book and accessible. following documents: temperature, weight, then prescribes the suitable needed information about an appointment and − Original valid emirates ID height, etc..). medication, orders some lab − Health card number tests, and/or radiology tests 2 the services provided, communicate it to 3 working hours and doctors’ the patient through sms. − Original insurance card (if applicable) names available. − GCC card − Valid passport − Driving license

These steps are done when/if applicable

Laboratory Rehabilitation Radiology Nutrition Pharmacy

7 8 9 10 11

Giving Samples Rehabilitation Taking Diagnosing Via Images Take appointment Receiving Medication The patient checks-in to The patient checks in to the The patient checks-in the he patient should have a The patient collects the the lab to provide samples Rehabilitation Section (requires radiology lab for imaging referral letter from physician. medications by visiting the requested by the physician referral from the physician). diagnosis (if applicable). the Dietitian assesses the pharmacy (if applicable). (if applicable). patient/prescribe Nutrition supplement if needed. CUSTOMER JOURNEY IN-PATIENT

Physician Assessment and Entering the Hospital Appointment Order for Admission Registration

1 2 3 4

ER Admission Elective Admission Taking Appointment Physician Assessment Counter in the Patient arrives The patient takes Referral letter from PHC is The Physician assesses Registration Area in the ER where referral from automatically forwarded to the patient and decides The patient provides the physician decides a PHC. the hospital, the hospital will if the patient is for following documents: if the patient is (check step 2). book an appointment and admission. Then, the − Original valid emirates ID for admission communicate it to the patient. physician sends the order − Health card number 4 (check Emergency for admission. − Original insurance card 5 Journey). − GCC card − Valid passport − Driving license

During the stay Admission to Payment the Hospital’s Room Laboratory Radiology Rehabilitation

5 6 7 8 9

Cashier Counter In-Patient Room Giving Samples Taking Diagnosing Via Images Rehabilitation The patient proceeds The patient proceeds to Samples requested by the The patient is taken to the The patient receives the to the cashier counter the in-patient room. physician are done at the radiology lab for imaging diagnosis treatment after the referral to pay the needed service bedside of the patient (if required). order from the treating fees if applicable). (if required). physician in the ward. CUSTOMER JOURNEY IN-PATIENT

Nutrition Care Provision Payment Pharmacy

10 11 12 13

Take appointment Receiving Medical Care Cashier Counter Receiving Medication he patient should have a (if required) physician permits discharge The patient collects the referral letter from physician. from hospital then patient medications by visiting the the Dietitian assesses the needs to proceed to the pharmacy. patient/prescribe Nutrition cashier counter to clear supplement if needed. payments (if applicable).

6 7

Follow-up Receiving Discharge Appointment Instructions

14 15

Booking the Appointment Discharge from the Hospital Appointment will be given by the hospital to the patient. CUSTOMER JOURNEY EMERGENCY Reaching the Centre Accessing Either by Ambulance Emergency Counter/ Triage by Cashier/Registration Information or Individually Upon Arrival Triage Room Category Counter

t3 t4 and t5 will go to triage first and then 1 2 3 the registration 4 5 6 and present valid id card and health card Gathering of information Finding suitable parking number. Emergency Counter Nursing Assessment Counter in the Registration Area The patient accesses DHA When the patient Proceed to the emergency The patient pay the needed service website or call 800DHA to arrives at the hospital, counter and povide the below fees (if applicable) and provides the documnets: get the needed information suitable parking following documents: − Original valid emirates ID about the services provided, should be available and − Original valid emirates ID working hours and doctors’ accessible. − Health card number − Health card number names available (if applicable). − Original insurance card Patient with T1, T2, will − GCC card 8 be sent directly to the 9 emergency room for − Valid passport treatment. − Driving license

Discharge

Patient will be discharged When/if applicable 10 depending on results ER Consultation and Payment Medical Care Laboratory Radiology if required Follow-up if required or Admission

ER referral for patient 7 8 9 10 admission 11 12

Consultation Giving Samples Taking Diagnosing Via Images or Transfer Cashier Counter Follow-up if required The patient checks-in to The patient checks-in the Proceed to the cashier the lab to provide samples radiology lab for imaging counter to pay the service fees. requested by the physician. diagnosis. Patient will be transferred 10 depending on the condition INDEX OF SERVICES

ADMINISTRATION SERVICES Obstetrics and Gynaecology Services Antenatal Care Package Urogynocology/Female Pelvic and Reconstructive Surgery Health Card Feto-Maternal Medicine Create/Renew Health Card General Obstetrics and Gynaecology Gyn Oncology and Benign Tumor Birth Certificate Services High Risk Pregnancy and Seriously Adherent Placenta Birth Certificate (New/Modify/Lost Services) Internal Medicine for Obstetric Minimal Access Surgery (Female) Happy Babies Services Happy Babies Paediatrics Services Clinical Genetics and Metabolic Diseases Medical Report General Paediatrics Issue new/Duplicate Medical Report Neonatology Physical Medicine and Rehabilitation Services General Physical Medicine and Rehabilitation MEDICAL SERVICES Occupational Therapy Orthotics Workshop Paediatric Rehabilitation Anaesthesiology Services Speech Therapy Anaesthesiology Pulmonary (Respiratory) Disease Services Critical Care Medicine Services Paediatric Pulmonology Adult Critical Care Medicine (for pregnant women only) Paediatrics Critical Care Medicine Radiology Services General Radiology Emergency Services Gynecology and Obstetric Paediatric Emergency PHARMACY SERVICES Endocrinology Services Paediatric Endocrinology General Surgery Services Pharmacy Services Paediatric Surgery Pharmacy Haematology - Oncology (Cancer Care) Services Paediatric Haematology FACILITY FAQ Medical Laboratory Services Medical Laboratory Mental Health and Psychology Services Facility FAQ Child and Family Mental Health Services Facility FAQ for Happiness Centre Neurological and Surgical Services Paediatric Neurology Nutrition and Clinical Dietetics Services INTERCONNECTED SERVICES Nutrition and Clinical Dietetics ADMINISTRATION SERVICES Health Card Health Card

Create/Renew Health Card • Valid original passport + copy • Valid original Emirates ID + copy UAE Nationals • Family book + copy A health card is being created for all patients • Photograph in order to facilitate all transactions and • Electricity bill or proof of residence +copy registrations during all services in hospital and maintaining patient’s records and medical history. • Valid original passport of wife and husband +copy Emirates ID of wife and husband + copy For Whom? • Marriage certificate (with attestations required only for Wife of UAE Nationals Marriage certificate issued outside the country + copy) UAE Nationals Process • Family book + copy • Recent Photograph Residents • Upon expiration of the health card, an SMS • Electricity bill or proof of residence + copy Expats is sent to the customer Visitors • Valid original passport of mother + copy • Valid original Emirates ID of mother + copy Children of • Family book for mother issued from Dubai + copy Local mother Service Limitations • Recent photograph • Birth certificate for the child + valid original passport Exemption of certain cases from the Commission’s decision. • Valid original passport (and UAE visa) + copy • Valid original Emirates ID + copy Residents 14 • Recent photograph 15 Walk in • Electricity bill or proof of residence + copy Service Charges New Health Card • Valid original passport + copy, valid original Emirates ID • Proof of housing - work - study - investment in the 120AED 70AED 25AED Residents of Gulf Emirate of Dubai UAE National UAE National UAE National Countries in Dubai Sun - Thu adults children children • Recent photograph 7:30am - 2:15pm (10 - 17yrs) (0 - 9yrs) • Electricity bill or proof of residence + copy

Emergency 24hrs 320AED • Valid UAE passport + copy, valid original Emirates ID Resident 220AED 120AED for patients only Resident children Resident children UAE Nationals with • Valid Marsoom + copy adults/wife of (10 - 17yrs) (0 - 9yrs) passports only • Electricity bill or proof of residence + copy UAE Nationals • Recent photograph Delivery Time 320AED 220AED 120AED 10 minutes GCC adults GCC children GCC Children (10 - 17yrs) (0 - 9yrs) 320AED 220AED 120AED Children of local Children of local Children of local mothers adults mothers mothers (10 - 17yrs) (0 - 9yrs)

Duplicate Health Card 70AED Payment Methods Birth Certificate Services Birth Certificate Services

Birth Certificate (New/Modify/Lost Services)

Birth certificate in English are issued according to the jurisdiction in the hospital in which Documents Required the delivery took place. An arabic version is UAE Nationals Issuance of Lost Birth Certificate for the provided, as a reference. • Valid original passport + copy concerned person outside the country For Whom? • Valid original Emirates ID + copy Provide all the above documents and submit: The birth certificate includes the following data: • UAE Citizenship + copy • An authorization letter from birth UAE Nationals • Child’s name, father’s name, mother’s name • Original marriage certificate + copy certificate owner mentioning the authorized • Nationalities of both parents Residents person’s full name and completed • Religion Residents attestations as below: • Child’s date of birth of the Hijri and Expats • Valid original passport + copy Gregorian years 1-UAE consulate attestations from the • Valid original Emirates ID + copy Visitors • Place of birth outside country • Issuance and signature of the employee and • Original marriage certificate + copy 2- Ministry of Foreign Affairs attestations the approval of the Director and seals (attestations from the UAE consulate and in UAE from the Ministry of Foreign Affairs are • Valid passport copies for the parents and required for marriage certificates issued Customers can apply for: the birth certificate holder from outside UAE) • Issuing a birth certificate for a newborn in 16 Latifa Hospital 17 Walk in • Issuing a copy, modification or replacement for the lost birth certificate issued from Latifa Hospital • The concerned person or first-degree Sun - Thu relatives or other representatives with Additional Documents official authorization letter can request 7:30am - 2:15pm For police cases, communications and the service requests are made from legal affairs • For lost birth certificate services, the with an official letter submission of police letter is a must Delivery Time 10 minutes • Old birth certificate for Rashid Hospital from 30/12/1974 to 31/12/1979 can take delivery notification from Latifa hospital, (they have to collect birth certificate from Al Baraha hospital) • Old birth certificate for Rashid Hospital for the year 1980 to be delivered from Dubai Hospital • Old Birth Certificate for Rashid Hospital from 01/01/1981 to 03/05/1986 to be delivered from Latifa Hospital Happy Babies Services Medical Report

Happy Babies Issue new/Duplicate

The Happiness babies Package is an optional Medical Report value added service, designed to serve the newborns’ parents at Latifa Hospital by It is a procedural service provided to facilitating provisioning of legal identity customers based on their request. documents in one place. For Whom? For Whom? A medical report includes: The package includes the following services: • the patient diagnosis and treatment UAE Nationals • Issuance of birth certificate UAE Nationals • Issuance of health card • the results of laboratory and radiology • Adding newborn in Family book Residents investigations • the course of the treatment • Adding newborn in Population Register Expats Program • Issuance of passport for newborn Visitors

Our partners: Federal Authority for Identity Service Limitations and Citizenship • The medical report can only be issued if the last doctor’s visit does not Service Limitations exceeds 6 months • Medical reports can be received by • The services is limited for the 18 patients or first degree relatives for 19 admitted mothers Walk in Walk in children’s reports • This services is applicable for UAE • Authorization letter to be provided for national newborns collecting report’s from other party • For any other cases, the customer is directed to the legal affairs Sun - Wed Sun - Thu department 7:30am - 2:00pm 7:30am - 2:15pm Service Charges Documents Required 171.25AED • Both Parents Valid for a package Documents Required original passports + copy 70AED • Original valid Emirates ID • Both Parents Valid Birth certificate • Original Health Card original Emirates ID • Receipt of payment to + copy 25AED receive the report • UAE Citizenship or Family Health card Book+ copy Service Charges • Original marriage 55.25AED Delivery Time 270AED certificate For the first Passport child + copy 10 working days new report 21AED 120AED Delivery Time Delivery charges copy of a report 4 Hours Payment Methods Payment Methods MEDICAL SERVICES Anaesthesiology Services Critical Care Medicine Services

Anaesthesiology Adult Critical Care

Anesthesiology services provide anesthesia Medicine care starting from the period before operation (for pregnant women only) by examining the patient to determine the optimal method of anesthesia. It extends to Adult critical care medicine services include but the intraoperative period and postoperative are not limited to: For Whom? pain management and stabilization. Anesthesia For Whom? services include but is not limited to General • Monitoring and stabilisation of obstetrics UAE Nationals Anesthesia, regional like epidural/caudal or UAE Nationals and gynaecology ICU patients including spinal and procedural sedation in addition to ventilator management and invasive/non- Residents labor analgesia. Emergency services available Residents invasive critical Expats for obstetric gynecology & pediatric 24/7. Expats care procedures • Conducting necessary diagnostics tests such Visitors Visitors ultrasound and X-ray • Invasive and non-invasive hemodynamic monitoring

Test Results • Test results can be viewed through 22 23 the DHA App Walk in • Visit the centre in case of critical results Sun - Thu 7:30am - 2:30pm

24/7 24/7 Emergency cases

Pre-Anesthesia Clinic Mon - Wed - Thu Delivery Time 8:00am - 1:00pm Depends on each case

Delivery Time Depends on each case

Pre-Anesthesia Clinic 20 minutes Critical Care Medicine Services Emergency Services

Paediatrics Critical Care Gynecology and Obstetric

Medicine This services accepts directly all obstetric, gynaecologic emergencies. Paediatrics critical care medicine services provide 24/7 comprehensive care for severely It also takes care of referral cases to the sick infants and children or those who need a emergency department 24/7 from calls of For Whom? high level continued monitoring, intubation or For Whom? other facilities. ventilation, single or multiple-organ support in a specialized inpatient unit. UAE Nationals UAE Nationals Residents Residents Test Results Expats Expats • Test results can be viewed through the DHA App Visitors Service Limitations Visitors Children must be at least one month old

24 25 Walk in Walk in

24/7 24/7

Delivery Time Delivery Time Depends on each case Depends on each case Emergency Services Endocrinology Services

Paediatric Emergency Paediatric Endocrinology

Paediatric emergency medicine services Paediatrics endocrinology services provide provide care, diagnosis and treatment for diagnosis and treatment of children with undifferentiated, unscheduled children diseases of the endocrine system, such as with acute illnesses or injuries that require diabetes and growth disorders. immediate medical attention. For Whom? For Whom? These services include but are not limited to the diagnosis and management of children with: UAE Nationals Test Results UAE Nationals Residents Residents • short or tall stature • Test results can be viewed through • hypo or hyperthyroidism Expats the DHA App Expats • early or late puberty Visitors Visitors • neuroendocrine disease (replacement therapy) • genetics endocrine disorders (e.g. Down syndrome, Turner syndrome)

Preparation Steps 26 Note For blood glucose and lipids profile, patient 27 Walk in • Paediatric trauma cases are referred must be fasting to Rashid Hospital Sun - Tue 8:00am - 12:40pm Test Results

24/7 • Test results can be viewed through the DHA App Delivery Time • Visit the centre in case of critical results 40 minutes Delivery Time Depends on each case

Additional Documents • If available, previous laboratory tests should be presented in addition to the normal documents (refer to the patient journeys) General Surgery Services Haematology - Oncology (Cancer Care) Services

Paediatric Surgery Paediatric Haematology

Paediatric surgery services provide treatment Paediatric haematology services provide for conditions that must be surgically the diagnosis, treatment and prevention of corrected in an infant, child, or adolescent such diseases related to blood in children including as congenital condition, gastrointestinal and treating diseases that affect the production of urogenital diseases, trauma to the genitalia, blood and its components, such as blood cells, For Whom? burns or tumor cases which require surgical For Whom? haemoglobin, blood proteins, bone marrow. intervention. UAE Nationals UAE Nationals Residents Residents Test Results Preparation Steps Expats Expats • Test results can be viewed through • Fasting starting 4:00am the DHA App Visitors • Complete all required blood tests before the Visitors • Visit the centre in case of critical results surgery • Taking a shower/bath using an antibacterial soap the night before or the morning of the surgery

28 Test Results 29 • Test results can be viewed through PED SURGERY (GENERAL) the DHA App Sun - Tue Mon,Tue, Wed 8:00am - 11:40am 8:00am - 12:40pm PED SURGERY (UORLOGY) Tue, Wed, Thu 8:00am - 12:30pm Delivery Time 20 minutes PED SURGERY (SPECIALIZED) For in-patients Mon - Thu 24/7 8:00am - 12:30pm

Delivery Time PED SURGERY (GENERAL) 20 minutes PED SURGERY (UORLOGY) 30 minutes PED SURGERY (SPECIALIZED) Service Charges 30 minutes Free of charge for Thalassemia treatments Medical Laboratory Services Mental Health and Psychology Services

Medical Laboratory Child and Family Mental

Laboratory services provide comprehensive Health Services diagnostic laboratory services such as collecting and analysing samples according Psychology services provide the study of to the clinician’s request for the purpose of the mind and mental processes in relation diagnosis, treatment, prevention or follow up to behaviour. They offer the diagnosis and For Whom? of diseases and other conditions. For Whom? treatment for related illnesses.

UAE Nationals Laboratory services include but are not UAE Nationals limited to: Residents • Anatomical pathology (histopathology and Residents Expats cytopathology) Expats • Clinical biochemistry Visitors • Microbiology and infectious diseases tests • Haematopathology • Immunology • Genetic diagnostic services

Preparation Steps 30 Depends on the requested test 31 Walk in All days of the week Test Results Sun - Thu 7:30am - 2:30pm • Tests results can be viewed through the 24/7 DHA App • Contact by phone in case additional samples Some tests may require to are required Delivery Time make an appointment (e.g. • Tests may be sent overseas if they are not 45 - 60 minutes GTT Test, Semen analysis, available locally Sweat Chloride)

Additional Documents Delivery Time In addition to the required documents Depends on each case (see patient’s journeys), please present: • An electronic laboratory test request (clinician requests a letter if patient comes from the private sector)

• Previous laboratory reports (if applicable) Neurological and Surgical Services Nutrition and Clinical Dietetics Services

Paediatric Neurology Nutrition and Clinical

Paediatric neurology services provide Dietetics prevention, diagnosis and management of children with nervous system diseases Clinical Nutrition department provides with ages ranging from the fetal stage to nutrition care, advice and education to in and adolescence. out patients. Clinical dietitians work with the For Whom? For Whom? medical team, instructing hospitalized patients Electroencephalogram (EEG) services can be on diet and monitoring the effectiveness of the offered when required. nutrition care plan. Patients discharged from UAE Nationals UAE Nationals the hospital may receive follow-up nutrition Residents Residents counseling on an outpatient basis. Expats Test Results Expats The clinical Dietitian work with an array of services within the hospital and in the Visitors • Test results can be viewed through Visitors community to ensure the patients are provided the DHA App with the best nutritional care available. These • Visit the centre in case of critical results programs include obesity, diabetes, pregnancy and lactation, and children ..ect.

Nutrition and Dietetic services includes but not limited to: 32 • Managing Nutritional assessment and 33 evaluation • Managing nutrition therapy care plans for Sun, Mon, Wed and Thu Child nutrition outpatients (including issuing nutrition 8:00am - 1:00pm for pre-term infants supplements) Sun, Mon, Tue and Thu • Managing nutrition therapy care plans 8:30am - 1:00pm for inpatients (Oral meals, oral Nutrition supplements and Parenteral Delivery Time For paediatric diabetics /Enteral Nutrition). New appointment Wed • Nutrition education and awareness 60 minutes 8:30am - 1:00pm For gynaecological diseases Follow up Sun - Thu 20 minutes Test Results 8:30am - 1:00pm • Test results can be viewed through For Metabolic Disease the DHA App Thu 8:35am - 1:50pm

Delivery Time 40 minutes For Metabolic Disease 45 minutes Obstetrics and Gynaecology Services Obstetrics and Gynaecology Services

Antenatal Care Package Urogynocology/ This package is shared with PRIMARY Female Pelvic and HEALTH CARE Facilities. It cares for pregnant women by providing medical information and Reconstructive Surgery comprehensive tests to insure mother and baby’s wellbeing throughout the pregnancy Female pelvic and reconstructive surgery This package is designed for the pregnancy services provide diagnosis and management For Whom? woman by providing the appropriate For Whom? of female pelvic floor disorders affecting the assessments and comprehensive tests to bladder, reproductive organs and bowels. insure mother and baby wellbeing throughout UAE Nationals the pregnancy. The mother will receive an Residents education about physiological, biological, and Residents Expats physiological changes during pregnancy, in Expats addition to a healthy nutrition and lifestyle. Visitors The package includes the following: • Consultation Specialist (1 visit) • Consultation GP (10 visits) • Complete blood count test (2) • Blood typing ABO (1) • HVI-1/HIV-2 (1) • Hepatitis B test (1) 34 • Rubella test (1) 35 • Syphilis test (1) • Urine test (1) Sun - Thu • Glycosylated hemoglobin test for diabetes Wed 8:00am - 2:00pm • Viral test (1) 7:30am - 2:30pm • Ultrasound scan (2) • physical exercise (2) • Fetal contraction stress test (1) Delivery Time Delivery Time The pregnant is referred to Latifa Hospital Depends on each case according to GP assessment. 60 minutes

Service Limitations This package is exclusive: • For non UAE nationals • Wives of UAE nationals if not holding DHA health card • The package does not include pregnancy with complications

Service Charges 5000AED Payment Methods Obstetrics and Gynaecology Services Obstetrics and Gynaecology Services

Feto-Maternal Medicine General Obstetrics and

This service offers prenatal diagnosis and Gynaecology counselling as well as termination of pregnancy These services include: if indicated. Basic and routine obstetrics care: • Routine ANC for all cases after booking and Diagnostic procedures like Chorion Villus referral from PHC For Whom? sampling and amniocentesis are available. High For Whom? • Special services for the high risk pregnancy risk pregnancies can be monitored by Doppler • Delivery services (normal delivery and UAE Nationals studies, available in the unit, which is manned UAE Nationals caesarean section with the needed care and by highly skilled doctors. services, e.g Anaesthesia) Residents Residents • Ultrasound Expats For early pregnancy cases, support is Expats Basic and routine gynaecology services: given to patients with recurrent pregnancy • reproductive health, infertility, menstruation Visitors loss. Patients with missed abortion cases Visitors and menopausal problems and contraception are followed for proper channelling and • General and benign gynaecologic disorders management. care and management (medical and surgical) and uterine fibroids anomalies Also this service includes pregnancy • Postnatal clinics assessment for high risk patients referred from Specialized obstetric services: clinic or Primary Healthcare Centres (PHC). • Specialized combined ante-natal clinics (diabetic ante-natal clinic, rheumatology 36 ante-natal, cardiac ante-natal) 37 • Fetal echo clinic • Feto-maternal unit Sun, Mon and Wed Sun - Thu • Early pregnancy assessment unit 8:00am - 1:00pm 7:30am - 2:30pm Specialized gynaecologic services: • Endometriosis clinic • Laparoscopy services and minimal access surgery Delivery Time • Urogynaecologic services Delivery Time • Colposcopy/cervical cytology services 30 minutes 30 minutes • Ultrasound Obstetrics and Gynaecology Services Obstetrics and Gynaecology Services

Gyn Oncology and High Risk Pregnancy Benign Tumor and Seriously Adherent

This service is provided in case of Placenta gynaecological malignancies at Latifa Hospital. It cover cases which need further specialized Latifa Women & Children Hospital as a tertiary management according to the diagnosis. and referral hospital accepts all transfer For Whom? For Whom? and referral of high risk pregnancies with seriously adherent adherent placenta and UAE Nationals UAE Nationals critical obstetrics and gynaecology ill cases for Residents Residents further management from all health sectors, governmental as well the private sector. Expats Expats Visitors Visitors

38 39 Walk in Sun 8:00am - 1:00pm

24/7 Delivery Time 20 minutes Delivery Time 30 minutes Obstetrics and Gynaecology Services Obstetrics and Gynaecology Services

Internal Medicine for Minimal Access Surgery Obstetric (Female)

This team is looking after all cases with These services provide endoscopy on par with medical morbidities during pregnancy. international standards. This ensures a shorter hospital stay with the advantage of reduced For Whom? It carries out all the required pre-surgical For Whom? costs and early recovery. assessment and medical fitness, like diabetics, hypertension, and endocrine diseases. The Centre of Excellence in Minimally Invasive UAE Nationals UAE Nationals Gynaecology (COEMIG) is accredited to Residents Residents perform minimal access surgery (laparoscopy, hysteroscopy). Expats Expats Visitors Visitors By complying with the COEMIG requirements, surgeons and facilities demonstrate a commitment and ability to consistently deliver the highest level of minimally invasive gynaecologic surgical care possible.It signifies that the facilities and surgeons are among the best in the specialty.

40 Other services include colposcopy and 41 Appointment hysteroscopy which allows screening, early pre-cancer diagnosis and management Sun and Mon 8:00am - 1:00pm It has a facility of all intra uterine and endometrial manipulations and biopsies along with cervical office procedures. An appointment will be given Delivery Time according to each case Depends on each case

Delivery Time Depends on each case Paediatrics Services Paediatrics Services

Clinical Genetics and General Paediatrics

Metabolic Diseases General Paediatric services provide diagnosis, treatment, prognosis, and follow-up concerning Clinical genetics and metabolic diseases the growth, development and overall health of services provide clinical evaluation, risk infants, children, and adolescents for acute or assessment, genetic counselling and genetic chronic conditions. For Whom? testing to a variety of pediatrics and adults For Whom? conditions. UAE Nationals UAE Nationals Test Results Residents Residents • Test results can be viewed through Expats Expats the DHA App • Visit the centre in case of critical results Visitors Visitors

Additional Documents Additional Documents In addition to the required documents 42 (see patient’s journeys), please present: 43 In addition to the required documents Walk in (see patient’s journeys), please present: • the child’s vaccination book Mon and Thu • Birth records and family tree 8:00am - 1:00pm

Sun and Tue Delivery Time 7:30am - 2:30pm Depends on each case

Delivery Time 30 minutes Paediatrics Services Physical Medicine and Rehabilitation Services

Neonatology General Physical

Neonatology services provide comprehensive Medicine and medical care for new-born infants, including Rehabilitation premature new-born, extreme low birth weight, critically ill babies or referred cases. General physical medicine and rehabilitation services include but are not limited to: For Whom? In addition, immediate specialty consultation For Whom? is given to particular neonatal cases (e.g. • Pelvic floor rehabilitation UAE Nationals ophthalmology, cardiology, nephrology, UAE Nationals • Musculoskeletal therapy and neurology). the unit also provides newborn Residents Residents ultrasonography screening for hearing and critical congenital • Respiratory physiotherapy Expats heart disease; in addition to the National Expats • Electrotherapy Newborn Screening Program for Inborn Visitors • Kinesio taping, KT taping Error of Metabolism to ensure that all • Regenerative medicine PRP and affected infants receive early and appropriate dextrose prolotherapy confirmatory testing, counseling, and treatment. The unit provides infant follow-up clinic for follow up of the discharged babies from NICU Test Results and monitor their growth and development. • Test results can be viewed through 44 the DHA App 45 Walk in • Visit the centre in case of critical results Test Results Mon • Test results can be viewed through 7:30am - 2:30pm the DHA App • Visit the centre in case of critical results Sun and Tue 7:30am - 2:30pm Delivery Time up to 60 minutes

Delivery Time Depends on each case Additional Documents In addition to the required documents (see patient’s journeys), please present: • the child’s vaccination book Service Charges Free for UAE Nationals 263AED per session for expatriates usually covered by insurance companies

Payment Methods Physical Medicine and Rehabilitation Services Physical Medicine and Rehabilitation Services

Occupational Therapy Orthotics Workshop

Occupational therapy services provide teaching Prosthetics, orthotics and anaplastology techniques that help restore, strengthen and services provide removable, non-removable enhance the capacity of paediatrics and adult prosthetic devices, and rehabilitation for body patients with diseases or injuries to take care parts that are absent, disfigured, or have of themselves and maintain the skills for daily developmental and acquired defects. For Whom? activities or work/school. For Whom?

UAE Nationals UAE Nationals Test Results Residents Preparation Steps Residents • Test results can be viewed through Expats Patient must be fed one hour before starting Expats the DHA App the treatment session Visitors • Visit the centre in case of critical results

Test Results • Test results can be viewed through the DHA App • Visit the centre in case of critical results 46 47

Sun - Thu Sun - Thu 7:30am - 2:30pm 7:30am - 2:30pm Service Limitations • Session will be discontinued if the patient is severely sick like having Delivery Time high fever Delivery Time 45 minutes • Medically unstable patients 60 minutes • Paediatrics patients under 2 years old

Service Charges Service Charges Free for UAE Nationals Free for UAE Nationals 263AED 263AED per session per session for expatriates usually covered for expatriates usually covered by insurance companies by insurance companies

Payment Methods Payment Methods Physical Medicine and Rehabilitation Services Physical Medicine and Rehabilitation Services

Paediatric Rehabilitation Speech Therapy

Paediatric rehabilitation services provide Speech therapy services provide treatment, prevention, diagnosis, treatment, and support and care for children who have management of congenital and childhood- difficulties with communication including onset physical impairment which aim to speech or language disorders, eating, using enhance and restore functional ability and various method that include physical exercises For Whom? quality of life. For Whom? to strengthen the muscles used in speech (oral motor work). UAE Nationals UAE Nationals Residents Preparation Steps Residents Test Results Expats Patient must be fed one hour before starting Expats the treatment session • Test results can be viewed through Visitors the DHA App • Visit the centre in case of critical results Test Results • Test results can be viewed through the DHA App • Visit the centre in case of critical results Service Limitations 48 49 • Medically unstable children • Severe mental disability Sun - Thu Sun - Thu • If the child is sleepy 7:00am - 2:30 pm 7:30am - 2:30pm Service Limitations • Session will be discontinued if the Delivery Time patient is severely sick like having Delivery Time 45 minutes high fever 50 minutes

Payment Methods Payment Methods Pulmonary (Respiratory) Disease Services Radiology Services

Paediatric Pulmonology General Radiology

Paediatric pulmonology services provide Radiology services include but are not limited to: diagnosis, treatment and management of children (from birth) with respiratory • General X-rays, mobile X-rays, Fluoroscopy conditions and lung diseases. • General Ultrasound • GYN Ultrasound For Whom? Those services include but not limited to: For Whom? • Paediatric Ultrasound • Bronchoscopy services • Portable Ultrasound UAE Nationals UAE Nationals Residents Residents Preparation Steps Expats Preparation Steps Expats Depends on the procedure/operation type Visitors Medically compromised patients may have to Visitors provide a referral letter from their respective physician for clearance. Test Results • Test results can be viewed through Test Results the DHA App • Test results can be viewed through • Visit the centre in case of critical results 50 the DHA App 51 • Visit the centre in case of critical results Lung Diseases Sun - Thu Mon 7:30am - 2:30pm Service Limitations 8:00am - 1:00pm 24/7 for urgent cases Some images may be affected if the Tue and Wed patient had any of the following: 8:00am - 1:20pm • Prosthesis • Pacemaker Respiratory System Diseases Delivery Time • Dental braces Sun, Tue and Thu X ray • Morbid obesity 8:00am - 1:15pm 5 - 10 minutes

Ultrasound • Sun, 10 - 15 minutes Delivery Time Depends on each case PHARMACY SERVICES Pharmacy Services

Pharmacy

Pharmacy section offers comprehensive pharmaceutical care & medication management services to assure ultimate therapeutic outcomes & highest customer satisfaction rate. For Whom?

UAE Nationals Residents

Visitors

54 Walk in

24/7

Delivery Time 5-10 minutes FACILITIES LICENSING SERVICES 7 FACILITIES LICENSING SERVICES 7

Activate Facility Licence 14 Activate Facility Licence 14 Add Facility to Group 15 Add Facility to Group 15 Amend Facility Licence 16 Amend Facility Licence 16 Cancel Facility Licence 17 Cancel Facility Licence 17 Change Facility Name 18 Change Facility Name 18 Change Facility Ownership 19 Change Facility Ownership 19 Change Medical Director 20 Change Medical Director 20 New Facility Licence 21 New Facility Licence 21 Purchase and Issue Attested Medical Report 22 Purchase and Issue Attested Medical Report 22 Purchase Sick Leave Certificates 23 Purchase Sick Leave Certificates 23 Purchase Products 24 Purchase Products 24 Renew Facility Licence 25 Renew Facility Licence 25 Request Medication Disposal or Transfer CD Certificate 26 Request Medication Disposal or Transfer CD Certificate 26 Request for Temporary Permit 27 Request for Temporary Permit 27 Temporary Facility Closure 28 Temporary Facility Closure 28

PROFESSIONAL LICENSING SERVICES 41 PROFESSIONAL LICENSING SERVICES 41 Activate Professional Licence 56 Activate Professional Licence 56 Appeal for Violations 57 Appeal for Violations 57 Cancel Professional Licence 58 Cancel Professional Licence 58 Claim CPD Points 58 Claim CPD Points 58 Issue Sick Leave 23 Issue Sick Leave 23 Payment of Fines 24 Payment of Fines 24 Print Duplicate Professional Licence 25 Print Duplicate Professional Licence 25 Raise Conflict 26 Raise Conflict FACILITY FAQ26 Register DHCC Professionals 26 Register DHCC Professionals 26 Register Professionals 27 Register Professionals 27 Renew Professional Licence 22 Renew Professional Licence 22 Renew/Restore Professional Registration 23 Renew/Restore Professional Registration 23 Request for Good Standing Certificate 24 Request for Good Standing Certificate 24 Schedule Oral Assessment 25 Schedule Oral Assessment 25 Update Professional Licence 26 Update Professional Licence 26 Update Professional Registration 27 Update Professional Registration 27 Upgrade to Premium 28 Upgrade to Premium 28 Verify Professional Qualification Requirement (PQR) 27 Verify Professional Qualification Requirement (PQR) 27 Facility FAQ Facility FAQ for Happiness Centre

How to transfer the medical file from hospital to hospital? What are the requirements to issue a lost Birth certificate in case of absence Please refer to file transfer service. of both parents? Authorized letter is required from the parents (Father or Mother) mentioning the authorized How to transfer the medical file from hospital to hospital? person’s name with all Attestations. Proceed to registration counter and fill the “transfer form”. Can we issue a birth certificate if the expat’s residency is expired or cancelled What are antenatal charges? for both parents? 5000AED for the antenatal care package. Yes, we can based on the following requirements: • Original valid passports of both parent or Emirates ID • Original marriage certificate with legal translation and attestations What are delivery charges? Proceed to cashier counter in happiness centre to know all the details per case. Who is the authorized person to request and collect the birth certificate? First degree relatives (Parents) are the one whom is authorized to collect the birth What are the visiting/consultation charges? certificates or an authorized person with official Power Of Attorney letter thwi attestations. 263AED. How can the client collect or receive the medical report after working hours? 58 59 Is out-patient clinics available in the afternoon? Weekends/holidays? A client can request and receive medical reports during working hours only, Official working hours is from Sunday to Thursday - from 7:30 to 13:30. In addition a new services is under process for an electronic requests for medical reports.

Can I deliver in the hospital without prior visits and consultation? Yes, by proceeding to emergency department.

How could I know the insurance coverage? Refer to insurance counters in the happiness centre. FACILITIES LICENSING SERVICES 7 FACILITIES LICENSING SERVICES 7

PROFESSIONAL LICENSING SERVICES 41 PROFESSIONAL LICENSING SERVICES 41 Activate Professional Licence 56 Activate Professional Licence 56 Appeal for Violations 57 Appeal for Violations 57 Cancel Professional Licence 58 Cancel Professional Licence 58 Claim CPD Points 58 Claim CPD Points 58 Issue Sick Leave 23 Issue Sick Leave 23 Payment of Fines 24 Payment of Fines 24 Print Duplicate Professional Licence 25 Print Duplicate Professional Licence 25 Raise Conflict 26 Raise Conflict INTERCONNECTED26 Register DHCC Professionals 26 Register DHCC Professionals 26 Register Professionals 27 Register Professionals 27 Renew Professional Licence 22 Renew Professional LicenceSERVICES 22 Renew/Restore Professional Registration 23 Renew/Restore Professional Registration 23 Request for Good Standing Certificate 24 Request for Good Standing Certificate 24 Schedule Oral Assessment 25 Schedule Oral Assessment 25 Update Professional Licence 26 Update Professional Licence 26 Update Professional Registration 27 Update Professional Registration 27 Upgrade to Premium 28 Upgrade to Premium 28 Verify Professional Qualification Requirement (PQR) 27 Verify Professional Qualification Requirement (PQR) 27 Interconnected Services Interconnected Services

Services Name Name of Related Service Services Name Name of Related Service

• Obstitcrics and Gynaecology • High risk pregnancy and morbidly • Obstitcrics and Gynaecology • Medical Laboratory Services • Paediatrics adherent placenta • Paediatrics Surgery

• Internal Medicine for Obstetric • Obstitcrics and Gynaecology • Pediatric Hematology Services • Paediatrics

• Obstitcrics and Gynaecology • General Radiology/ Diagnostic Radiology • Paediatrics • Pediatric Pulmonology Services • Padiatrics Services • Paediatrics Surgery

• Gynaecology • Orthotics Workshop • Padiatrics • Gyn Oncology and Benign Tumor • Minimally Invasive • Anaesthesia

• Padiatrics 62 63 • Anasthsiology Services • Obstitcrics and Gynaecology • Pediatric Surgery services • NICU • Anaesthesia

• Urogynocology/Female Pelvic and • Nutrition and Clinical Dietetics Services • Obstitcrics and Gynaecology • Obstitcrics and Gynaecology Reconstructive Surgery services

• Obstitcrics and Gynaecology • Paediatrics • Pharmacy Services • Paediatrics • General Pediatrics Services • Paediatrics Surgery • Paediatrics Surgery

• Obstitcrics and Gynaecology • General Physical Medicine and • Adult Critical Care Medicine • Paediatrics • Obstitrics Rehabilitation Services (for Pregnant Women Only) • Paediatrics Surgery

• Obstitcrics and Gynaecology • Paediatric surgery • Physiotherapy Services • Paediatrics • Paediatrics Critical Care Medicine • Paediatrics • Paediatrics Surgery • Paediatrics emergency

• Obstitcrics and Gynaecology • Obstitrics • Gynaecology • Occupational Therapy Services • Paediatrics • Gynecology and Obsetric Emergency • Paediatrics Surgery • Anasthesia • Critical Care (for pregnants only) Interconnected Services Interconnected Services

Services Name Name of Related Service Services Name Name of Related Service

• Paediatrics Surgery • Paediatrics • Paediatric Emergency • Paediatric Rehabilitation • Paediatrics • Anasthesia • Critical Care Paediatrics

• Paediatrics • Speech Therapy • Paediatrics • Paediatric Endocrinology • Nutrition

• Paediatrics • Pediatric Neurology Services • Child and Family Mental Health Services • Paediatrics • Paediatrics Surgery

• Obstitrics • Health Card: Create/Renew Health Card • Obstitrics • Radiology • Antenatal Care Package • Rehabilitation • Laboratory

64 • Medical Report: Issue new/Duplicate 65 • All Services in LH • Obstitrics Medical Report • Feto-Maternal Medicine • Anasthesia

• Happy Babies Package • Obstitrics • General Obstetrics and Gynaecology • Obstitrics

• Anasthesia • Birth Certificate (New/Modify/Lost services) • Obstitrics • Minimal Access Surgery (Female) • Gyaecology • Emergency

• Paediatrics • Clinical Genetics and Metabolic Diseases • Obstitrics?

• Neonatology • Critical Care?