Croydon Care Directory 2021-22 Your local guide to care homes, homecare agencies and care and support services in the Croydon borough area HEATHERWOOD CARE CENTRE LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE CROYDON Located in the heart of South Croydon, Tudor House is a purpose built residential nursing home offering outstanding Nursing, Dementia and Palliative care in relaxed surroundings. Facilities include: A sunny conservatory, large television lounge/library, spacious colour co-ordinated bedrooms, five well equipped bathrooms, with hydrotherapy bath, hairdressing salon and Kitchenette on all floors. Our friendly qualified nurses and care assistants offer 24 hour care and are led by an RGN/manager who is experienced in the care of the elderly. TUDOR HOUSE Together with a trained support team they ensure that meal times, leisure THE DIFFERENCE IS IN THE CARE activities, outings, visits from friends or relatives and most importantly the care you receive meets your individual requirements. For more information please Telephone: 020 8410 3399 / Fax: 020 8410 6506 Or write to: Tudor House Residential Nursing Home, 4 Birdhurst Rd, South Croydon, Surrey CR2 7EA To advertise on our website or in any of our range of London Care Directories, please call Peter Devallon 020 8364 8428 Email: [email protected] This Directory is also available to view on-line at: www.londoncaredirectories.co.uk You can also view our range of other London Care Directories in the same way. Group and individual Directory rates and discounts, along with details of special positions are available on request. We publish care directories in the following boroughs: Barnet,Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London `çåíÉåíë= = Introduction 2 Croydon Assessing your care and support needs 4 What are the national eligibility criteria for care and support? · Needs Care assessments and local authority funding · Care and support plans Directory 2021-22 Reviews of your care plan 6 Challenging your care plan Your local guide to care homes, homecare agencies and care and support services in the Financial assessment for care and support services 8 Croydon borough area Capital, deprivation of capital and notional capital · Top-ups and choice of services HEATHERWOOD CARE CENTRE LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME Direct payments and personal budgets 10 SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE Why choose a direct payment? · Who can have direct payments? CROYDON Managing direct payments 12 Care homes · Personal care or nursing care? Choice of care home 14 Choosing a care home if you’re funding your own care · Choosing a care home if you’re having care provided by the local authority · Tips on choosing a care home We gratefully acknowledge the support If you move into a care home 15 of the firms whose advertisements Rights of care home residents · Care services in your home appear on these pages. As a reciprocal gesture we have pleasure in drawing the Independent homecare agencies 16 Hiring a personal assistant · Homecare from charities · Making a complaint · attention of our readers to their Complaints about assessments announcements. It is necessary however for it to be made clear that, Taking your complaint further 17 whilst every care has been taken in Complaints about care homes or care services · Care home and care services compiling this publication and the regulation · Local authority complaints · Who to complain to if you’re paying for your own care · Complaints about abuse or neglect statements it contains, the Publisher cannot accept responsibility for any Useful contacts 18 inaccuracies, or for the products or services advertised. The Directory: Homes for older people 21 Homes for people with learning disabilities 24 Compiled and edited by Peter Devall and Sherie Pulido Homes for people with physical disabilities 27 Published by London Care Directories, 162 Leicester Road, Barnet, Herts EN5 5DS. Homes for people with multiple disabilities 27 Tel: 020 8364 8428. Homes for people with mental health problems 28 Email: [email protected]. Website: www.londoncaredirectories.co.uk. Nursing homes 31 Copyright London Care Directories 2021© Homecare agencies 35 1 tÉäÅçãÉ=íç=íÜÉ=`êçóÇçå== `~êÉ=aáêÉÅíçêó=OMONJOO= Choosing a care service is a major life decision, and so this Directory is designed to help you and your family make the best choice to meet your needs. It gives you up to date information on registered residential and nursing homes and local home care agencies along with contacts and information about services for people who are looking for a care service in the Croydon area, either for themselves, or a relative or friend. It aims to give guidance and information on choosing a home or a care agency, and contains detailed information and advice on care provision locally. For care homes, as well as basic information such as contact details (including website or email addresses), ownership and the number of registered places at each location, the publisher has undertaken a research project to establish specific details on the facilities available. These include such things as, whether the home offers rooms with responsibility for any errors. The information in this guide is en-suite facilities, if there is a passenger lift and/or stair lift relevant to all people in need of care, whatever the disability and is respite care offered. For homecare agencies we or problem that has led them to need support, and we hope provide a comprehensive list of local providers with detailed you find it helpful. contact information. Should you have any comments on either the content or The Directory also features extensive and informative the design of this Directory please contact: articles on how to go about choosing and making care provision. All homes and agencies listed in this Directory are registered with and regularly inspected by the Care Quality London Care Directories, Commission (CQC). For more information on the CQC and 162 Leicester Road, Barnet, Herts EN5 5DS Tel: 020 8364 8428 their role please visit their website: www.cqc.org.uk Email: [email protected] As publishers of this Directory we have a policy of not The Croydon Care Directory is also available to view and download from recommending any particular home or care agency or accept our website: www.londoncaredirectories.co.uk London Care Directories: Croydon Care Directory 2021-22 2 3 qÜáë=aáêÉÅíçêó=áë=~=ÖìáÇÉ=áë Ñçê=éÉçéäÉ= • make them unable to achieve two or more specified outcomes ïÜç=Ü~îÉ=Å~êÉ=~åÇ=ëìééçêí=åÉÉÇëI= • as a result of being unable to meet these outcomes, there íÜÉáê=Å~êÉêÛë=~åÇ=éÉçéäÉ=ïÜç=~êÉ= is likely to be a significant impact on the adult’s wellbeing An adult’s needs are only eligible where they meet all three éä~ååáåÖ=Ñçê=íÜÉáê=ÑìíìêÉ=Å~êÉ=åÉÉÇëK of these conditions. Care and support services, also known as social care Needs assessments and local authority funding services, help people who are in need of practical support The first step will be to draw up a care and support plan, due to illness, disability, old age or a low income. Social care or in the case of a carer with eligible needs, a support plan. services are available to everyone, regardless of their If you have eligible needs, the local authority will check that background. However, social care is subject to rules about you normally live in their area. Social care is not free and you your needs and ability. Services can also support the families may have to contribute towards the cost of meeting your or carers of people who receive social care. needs. Local authorities will do an assessment to see if you have to contribute and how much that would be. Assessing your care and support needs The local authority should not refuse to meet eligible needs If you have care and support needs and find it difficult to on the grounds of cost, although if there is more than one look after yourself, the council may be able to advise you and option, it is allowed to choose what it believes is the most provide you with some help. The best way to get help from cost effective one. the council is to ask for a care and support needs If your needs do not meet the national eligibility criteria, the assessment. You can do this by contacting the council’s adult local authority still has to give you information and advice on social services department. what support might be available in the community to support When you get assessed, as a minimum you may be given you. information and signposting to other services, and ways that Alternatively, you may want to consider funding your own you might find funding to pay for them. However, if your care and support to help with the needs identified as a result needs meet the national eligibility criteria, the council will have of the assessment. to meet these needs. If you disagree with your needs assessment or the care and support plan, there are ways that decisions can be What are the national eligibility criteria for care and challenged or you can make a complaint (see ‘Making a support? complaint’). The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect Care and support plans their ability to achieve relevant outcomes, and how this A care plan (sometimes called a care and support plan, or impacts on their wellbeing. support plan if you’re a carer) sets out how your care and The council must consider whether the person’s needs: support needs will be met.