Croydon Care Directory 2021-22

Your local guide to care homes, homecare agencies and care and support services in the Croydon borough area

HEATHERWOOD CARE CENTRE LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE CROYDON Located in the heart of South Croydon, Tudor House is a purpose built residential nursing home offering outstanding Nursing, Dementia and Palliative care in relaxed surroundings.

Facilities include: A sunny conservatory, large television lounge/library, spacious colour co-ordinated bedrooms, five well equipped bathrooms, with hydrotherapy bath, hairdressing salon and Kitchenette on all floors.

Our friendly qualified nurses and care assistants offer 24 hour care and are led by an RGN/manager who is experienced in the care of the elderly. TUDOR HOUSE Together with a trained support team they ensure that meal times, leisure THE DIFFERENCE IS IN THE CARE activities, outings, visits from friends or relatives and most importantly the care you receive meets your individual requirements.

For more information please Telephone: 020 8410 3399 / Fax: 020 8410 6506 Or write to: Tudor House Residential Nursing Home, 4 Birdhurst Rd, South Croydon, Surrey CR2 7EA

To advertise on our website or in any of our range of
London Care Directories, please call Peter Devall
on 020 8364 8428 Email: [email protected]

This Directory is also available to view on-line at: www.londoncaredirectories.co.uk
You can also view our range of other London Care Directories in the same way.
Group and individual Directory rates and discounts, along with details of special
positions are available on request. We publish care directories in the following boroughs: Barnet,
Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London `çåíÉåíë= =

Introduction 2

Croydon Assessing your care and support needs 4 What are the national eligibility criteria for care and support? · Needs Care assessments and local authority funding · Care and support plans Directory 2021-22 Reviews of your care plan 6 Challenging your care plan Your local guide to care homes, homecare agencies and care and support services in the Financial assessment for care and support services 8 Croydon borough area Capital, deprivation of capital and notional capital · Top-ups and choice of services

HEATHERWOOD CARE CENTRE LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME Direct payments and personal budgets 10 SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE Why choose a direct payment? · Who can have direct payments? CROYDON Managing direct payments 12 Care homes · Personal care or nursing care? Choice of care home 14 Choosing a care home if you’re funding your own care · Choosing a care home if you’re having care provided by the local authority · Tips on choosing a care home We gratefully acknowledge the support If you move into a care home 15 of the firms whose advertisements Rights of care home residents · Care services in your home appear on these pages. As a reciprocal gesture we have pleasure in drawing the Independent homecare agencies 16 Hiring a personal assistant · Homecare from charities · Making a complaint · attention of our readers to their Complaints about assessments announcements. It is necessary however for it to be made clear that, Taking your complaint further 17 whilst every care has been taken in Complaints about care homes or care services · Care home and care services compiling this publication and the regulation · Local authority complaints · Who to complain to if you’re paying for your own care · Complaints about abuse or neglect statements it contains, the Publisher cannot accept responsibility for any Useful contacts 18 inaccuracies, or for the products or services advertised. The Directory: Homes for older people 21 Homes for people with learning disabilities 24 Compiled and edited by Peter Devall and Sherie Pulido Homes for people with physical disabilities 27 Published by London Care Directories, 162 Leicester Road, Barnet, Herts EN5 5DS. Homes for people with multiple disabilities 27 Tel: 020 8364 8428. Homes for people with mental health problems 28 Email: [email protected]. Website: www.londoncaredirectories.co.uk. Nursing homes 31 Copyright London Care Directories 2021© Homecare agencies 35 1 tÉäÅçãÉ=íç=íÜÉ=`êçóÇçå== `~êÉ=aáêÉÅíçêó=OMONJOO=

Choosing a care service is a major life decision, and so this Directory is designed to help you and your family make the best choice to meet your needs. It gives you up to date information on registered residential and nursing homes and local home care agencies along with contacts and information about services for people who are looking for a care service in the Croydon area, either for themselves, or a relative or friend. It aims to give guidance and information on choosing a home or a care agency, and contains detailed information and advice on care provision locally. For care homes, as well as basic information such as contact details (including website or email addresses), ownership and the number of registered places at each location, the publisher has undertaken a research project to establish specific details on the facilities available. These include such things as, whether the home offers rooms with responsibility for any errors. The information in this guide is en-suite facilities, if there is a passenger lift and/or stair lift relevant to all people in need of care, whatever the disability and is respite care offered. For homecare agencies we or problem that has led them to need support, and we hope provide a comprehensive list of local providers with detailed you find it helpful. contact information. Should you have any comments on either the content or The Directory also features extensive and informative the design of this Directory please contact: articles on how to go about choosing and making care provision. All homes and agencies listed in this Directory are registered with and regularly inspected by the Care Quality London Care Directories, Commission (CQC). For more information on the CQC and 162 Leicester Road, Barnet, Herts EN5 5DS Tel: 020 8364 8428 their role please visit their website: www.cqc.org.uk Email: [email protected] As publishers of this Directory we have a policy of not The Croydon Care Directory is also available to view and download from recommending any particular home or care agency or accept our website: www.londoncaredirectories.co.uk

London Care Directories: Croydon Care Directory 2021-22 2 3 qÜáë=aáêÉÅíçêó=áë=~=ÖìáÇÉ=áë Ñçê=éÉçéäÉ= • make them unable to achieve two or more specified outcomes ïÜç=Ü~îÉ=Å~êÉ=~åÇ=ëìééçêí=åÉÉÇëI= • as a result of being unable to meet these outcomes, there íÜÉáê=Å~êÉêÛë=~åÇ=éÉçéäÉ=ïÜç=~êÉ= is likely to be a significant impact on the adult’s wellbeing An adult’s needs are only eligible where they meet all three éä~ååáåÖ=Ñçê=íÜÉáê=ÑìíìêÉ=Å~êÉ=åÉÉÇëK of these conditions.

Care and support services, also known as social care Needs assessments and local authority funding services, help people who are in need of practical support The first step will be to draw up a care and support plan, due to illness, disability, old age or a low income. Social care or in the case of a carer with eligible needs, a support plan. services are available to everyone, regardless of their If you have eligible needs, the local authority will check that background. However, social care is subject to rules about you normally live in their area. Social care is not free and you your needs and ability. Services can also support the families may have to contribute towards the cost of meeting your or carers of people who receive social care. needs. Local authorities will do an assessment to see if you have to contribute and how much that would be. Assessing your care and support needs The local authority should not refuse to meet eligible needs If you have care and support needs and find it difficult to on the grounds of cost, although if there is more than one look after yourself, the council may be able to advise you and option, it is allowed to choose what it believes is the most provide you with some help. The best way to get help from cost effective one. the council is to ask for a care and support needs If your needs do not meet the national eligibility criteria, the assessment. You can do this by contacting the council’s adult local authority still has to give you information and advice on social services department. what support might be available in the community to support When you get assessed, as a minimum you may be given you. information and signposting to other services, and ways that Alternatively, you may want to consider funding your own you might find funding to pay for them. However, if your care and support to help with the needs identified as a result needs meet the national eligibility criteria, the council will have of the assessment. to meet these needs. If you disagree with your needs assessment or the care and support plan, there are ways that decisions can be What are the national eligibility criteria for care and challenged or you can make a complaint (see ‘Making a support? complaint’). The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect Care and support plans their ability to achieve relevant outcomes, and how this A care plan (sometimes called a care and support plan, or impacts on their wellbeing. support plan if you’re a carer) sets out how your care and The council must consider whether the person’s needs: support needs will be met. • arise from or are related to a physical or mental impairment You should be fully involved in the preparation of your care or illness plan, and you and anyone else you request should also get

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5 a written copy. The care plan must set out: Reviews of your care plan • the needs identified by the assessment Your care plan should be reviewed by social services within • whether, and to what extent, the needs meet the eligibility the first three months, and then at least annually. criteria The review looks at whether the outcomes identified in the care plan are being met. It should also review these goals to • the needs that the authority is going to meet, and how it make sure they’re still appropriate (and for instance, that your intends to do so care and support needs haven’t changed), and check that • for a person needing care, for which of the desired any risk assessments are up to date. outcomes care and support could be relevant If, after the review, it is clear that things have changed that • for a carer, the outcomes the carer wishes to achieve, and affect the detail within the care plan, then the local authority their wishes around providing care, work, education and will conduct a revision of the plan. This may also involve a recreation where support could be relevant needs assessment and financial assessment. If it’s decided that you no longer qualify for local authority • the personal budget support, you should receive written reasons for this, with • information and advice on what can be done to reduce the information about other help available, including funding your needs in question, and to prevent or delay the development own care. of needs in the future • where needs are being met via a direct payment (see Challenging your care plan ‘Direct payments and personal budgets’), the needs to be If you’re not happy with a care plan, the services provided, met via the direct payment and the amount and frequency or the way an assessment was carried out, you will need to of the payments use the local authority’s complaints process. It can sometimes be helpful to get support when you’re Your care plan should be individual to you, and you should making a complaint. Sources of help can include an advocacy be allowed to have as much involvement in the development organisation. of your plan as you wish. Care and support should help you to: • live independently • have as much control over your life as possible • participate in society on an equal level, with access to employment and a family life • have the best possible quality of life • keep as much dignity and respect as possible It’s worth remembering that if there are different options that would meet your assessed needs equally well, the local authority can choose what it believes are the most cost- effective options.

London Care Directories: Croydon Care Directory 2021-22 6 Beechwood House and Barrington Lodge are proud to provide the highest quality residential and nursing care in Croydon. Beechwood House Residential Care Home AWARD WINNING HOME 7 YEARS RUNNING FROM 2014 TO 2020 which accommodates 23 residents and specialises in Residential and Dementia Care. Barrington Lodge Nursing Home specialises in EMI nursing care and palliative care for 44 residents. Both homes are situated in peaceful residential area’s but close to all local facilities and transport links. They are staffed around the clock by highly trained professionals and all rooms are beautifully decorated with en-suite facilities. Single and companion rooms are available. Beechwood and Barrington are consistent Top 20 Care Home Award Winners Please come & visit us Beechwood House, 40 Beechwood Road, Sanderstead CR2 0AA s Tel: 020 8651 2937 s Email: [email protected] Barrington Lodge, 9-15 Morland Road, Croydon CR0 6HA s Tel: 020 8654 9136

For care homes.

Loo th k in e listin fo gs r Re C d Red Court, your local ourt Bupa care home.

Whether you need to find a care home now, or are just starting to look into the options, you can consider Red Court in Croydon for a range of care needs including nursing and residential. We offer short stays, whether that’s just for a week, a month while recovering from an operation or even longer. Call us for advice on care today 020 8108 4378 Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sunday and bank holidays. We may record or monitor our calls. JAN21 CS 02029

7 Financial assessment for care and support services home. If you have been assessed as needing care services, the If the local authority thinks someone has deliberately got council will carry out a financial assessment (a means test) rid of capital to get financial assistance, it will treat that person to see if you should pay something towards the cost of your as if they still had that capital. This could apply if you: care. • spent money on a non-essential or luxury item This assessment looks at your income, including tax credits • gave money away and some benefits after disability-related expenses (if it is • gave away property or a share of property including disability benefits). Disability-related expenditure can The local authority will look at the reason why the money include items such as laundry, maintenance, respite care, and has been spent. Repaying a debt, for example, may justify extra bedding. your action, but it will depend on the individual circumstances. If you need to go into a care home, the council must ensure The timing of the expenditure or disposal of capital is also you have enough money to spend on any personal items you important. If you didn’t know you needed care or you were might need, such as clothes and toiletries. This is known as likely to need care in the immediate future, the less likely it is a personal expenses allowance (PEA). that the local authority will view it as deliberate deprivation of The council has the discretion to allow a larger personal capital. expenses allowance – for example, if you have dependent If the local authority decides there has been deliberate children, or you are a temporary resident and also need to meet the costs of your own property. If you’d experience deprivation of capital, you will be treated as if you still had the hardship if the allowance was not increased, you should capital. This is known as notional capital. Notional capital is complain about this to the council. treated as gradually reducing over time to a point where you If you are receiving care in your own home (see ‘Care qualify for full help. services in your home’), the council must ensure you have Top-ups and choice of services enough money left after charges to meet your living costs, such as rent and food. This is known as the minimum income If you are receiving local authority support with the cost of guarantee (MIG). The levels are the equivalent of Income your care and you need to live in a certain place to receive Support plus 25%, and the amounts are set out in that care, such as a care home, you have the right to choose regulations. where you live (choice of accommodation). The council must ensure you have at least one choice that is affordable from Capital, deprivation of capital and notional capital the amount identified in your personal budget, and ideally The local authority will also look at your capital, such as more than one. Some local authorities will have a list of savings and property. Currently, local authorities won’t preferred providers that they will usually recommend. contribute to the cost of your care if you have more than If you do not like the provider suggested, or you or the £23,250 in savings and property (known as ‘capital’). person you care for has a particular service in mind, you can If you have more than this capital limit because of the value ask the local authority to arrange it. The local authority has a of your home, but you have a low income, the council may duty to explain this right of choice to you. This free choice is allow you to defer payment while you arrange to sell your subject to conditions:

London Care Directories: Croydon Care Directory 2021-22 8 ‘I am happy here. Very good staff. Food is nice. Very nice manager. Good activities. I have been here 8 years, nice home.’ – Resident, 5 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Lloyd Park Nursing Home, your local, highly-rated care home in South Croydon.

Part of the Heatherwood Healthcare Group of homes, Lloyd Park Nursing Home is well- regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our park-side home offers the ideal location and with just 18 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Lloyd Park could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care.

84 Coombe Road, South Croydon CR0 5RA 0203 744 0853 [email protected] | heatherwoodhealthcare.org

9 • the preferred accommodation must be available them arrange services for you. • the preferred accommodation must be suitable to meet If you aren’t able to, or don’t want to manage your own your assessed needs finances, it’s possible for another person to manage the direct • it will not cost more than the amount set out in your payments on your behalf. Direct payments are voluntary, and personal budget you need to request or agree to have one. • the provider is willing to enter into a contract Why choose a direct payment? You may choose a care home that is more expensive than If you need care and support, this had in the past been the amount set out in your personal budget. If you do, a third provided direct from the council. Direct payments were party such as a relative or friend must be willing and able to introduced to give people more choice and control over how pay the difference in cost for the likely duration of your stay. This is known as a top-up payment. their care and support was arranged, to help them live more Where a person agrees to enter into a top-up payment, independently. they will need to sign a written agreement with the local The direct payment is paid to you by the council so that you authority. This will set out what the costs are, how often they can decide how you want to meet your care and support have to be paid, and what will happen if the person is no needs. Many people choose to employ their own personal longer able to make the payment. assistant, although there are many other ways direct In some limited circumstances you can make this payment. payments can be used. This is if you enter into a deferred payment scheme, or you The full control over care and support that direct payments benefit from the value of your property being disregarded for enables is an attractive option for many people. However, the first 12 weeks of your care. The local authority can never some people may be unsure whether they want or could require you to pay a top-up payment and must ensure there manage a direct payment. In these cases, the council can is at least one choice available within the amount set in your provide you with a mixed package of care. personal budget. Any arrangements to pay a top-up must A mixed package of care may consist of a smaller direct involve your local authority, and should not be directly payment, with some care and support arranged by the between you and your provider. council or a provider. This allows people to try out direct payments, before deciding whether to move to a ‘full’ direct Direct payments and personal budgets payment. Direct payments and personal budgets are offered by your local authority to give you more flexibility over how your care Who can have direct payments? and support is arranged and provided. They are given to both In most cases, if you or the person you’re looking after are people with care and support needs, and also to carers. assessed and social services decide you need support A personal budget or direct payment will be created after services, they must offer you the option of receiving direct your assessment by social services. If the council decides payments to arrange care and support yourself, instead of that you need any kind of support, you will receive a personal having it arranged for you. If you want a direct payment, but budget and can choose a direct payment instead of letting do not wish to manage it yourself, a ‘nominated person’ can

London Care Directories: Croydon Care Directory 2021-22 10 ‘I can honestly say that the manager and her team are absolutely amazing.’ – Daughter of Resident, 4.8 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Willow Lodge Nursing Home, your local, highly-rated care home in Cheam Village.

Part of the Heatherwood Healthcare Group of homes, Willow Lodge is well-regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our home offers the ideal location and with just 27 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Willow Lodge could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care.

59 Burdon Lane, Cheam Village, Sutton SM2 7BY 0203 744 0853 [email protected] | heatherwoodhealthcare.org

11 receive the direct payment and manage it on your behalf. If out what assistance they provide. Social services may give a person lacks capacity to request a direct payment, an help directly or through a local direct payments support ‘authorised person’ can request a direct payment and service. manage it on their behalf. Local voluntary organisations may also be able to provide tailored support, and Disability Rights UK has specialist expertise Managing direct payments in direct payments (please visit: www.disabilityrightsuk.org). The council should set out your obligations and responsibilities in a direct payment agreement that you may Care homes be asked to sign. This could include: If you’re looking for a residential care home, there’s a huge • keeping records and accounting for how the money is variety of options available. There are permanent care homes spent to social services for older people, homes for younger adults with disabilities, • taking on the legal role of an employer if you’re using the and homes for children. payment to pay for a care worker; talk to the council about Care homes may be privately owned or run by charities or local organisations who can help manage the administration councils. Some will be small care homes based in home-like and other responsibilities of being an employer domestic dwellings, while others will be based in large Direct payments can only be spent on things that will meet communal centres. the assessed needs of the person. If you spend a direct One of the first options you have to consider when payment on something that doesn’t meet your needs, social choosing residential care is whether you need the care home services can recover the money from you or terminate the to provide nursing care, or just standard personal care. direct payment agreement. Everyone who gets support from social services should Personal care or nursing care? have their care and support plan reviewed at least once a Care homes for older people may provide personal care or year. If someone’s needs have changed, they should contact nursing care. A care home registered to provide personal social services to request a review of their care plan. If needs care will offer support, ensuring basic personal needs are have changed in a way that affects the details within the taken care of. A care home providing personal care only can current plan, the council may conduct another assessment assist you with meals, bathing, going to the toilet and taking of needs, or a financial assessment. medication, if you need this sort of help. Social services can charge for care and support. This Some residents may need nursing care, and some care means that you may need to make a financial contribution homes are registered to provide this. These are often referred towards your personal budget amount. Your local social to as nursing homes. For example, a care home might services must tell you if you’ll need to contribute, and how specialise in certain types of disability or conditions such much, and this will be detailed in your personal budget. Their as dementia. charges must be in accordance with the law. Usually, the There are also residential care homes that provide care council will subtract any charge you need to pay from the and support for people with, for example, severe physical personal budget amount, rather than asking you to pay. disabilities, learning disabilities, brain injury resulting from an You should be able to get help managing direct payments accident, or mental health problems. They can care for adults if you need it. Contact the social services department to find with more than one condition, and some homes will have

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13 cost, location, services, and a host of other potential factors. One of the best places to start is by searching this Directory to see detailed information about registered homecare and residential care providers in the local area.

Choosing a care home if you’re having care provided by the local authority After a needs assessment from social services, you will be provided with a care plan, which should make clear whether you need residential care and what other options, if any, might be available and most appropriate based on your needs. Even if you’re unlikely to be eligible for financial help with residential care home fees, it could still be worth involving expertise in providing care for adults with alcohol or drug social services. The needs assessment, and information they dependency. These care homes may offer permanent provide, are likely to be very helpful in making decisions residence or provide care for a temporary period. about care. Some care homes specialise in providing residential care for children with physical disabilities, learning disabilities or Tips on choosing a care home emotional problems. • Check the most recent inspection report to see how well the care home is doing and if there is anything of concern. Choice of care home You can get inspection reports by searching for the care The law says that where the local authority is funding home on the Care Quality Commission website. accommodation, it must allow a person entering residential • Consider the location of a care home. Is the care home care to choose which care home they would prefer, within near family and friends? Are there shops, leisure or reason. educational facilities in the area? Is the area noisy? Social services must first agree the home is suitable for • Is the care home focused on the residents’ individual your needs and it would not cost more than you would needs, or do they insist that residents adapt to their normally pay for a home that would meet those needs. You routine? are free to make your own arrangements if you can afford the long-term cost. However, it is worth asking the local • What arrangements are there for visitors? Can residents authority for a financial assessment, because it might pay come and go as they please, as far as it is safe to do so? some or all of your care costs. Are staff able to help residents to go out? Are outings arranged? Choosing a care home if you’re funding your own care • What involvement would you have in the care home? How If you are funding your own care, you have a great deal of would you communicate with staff? Are there any support options, and you will need to do a lot of research on which groups or regular meetings? care home provides the best options for you in terms of its • If safety and security are issues, what arrangements or

London Care Directories: Croydon Care Directory 2021-22 14 supervision can the care home provide? also be registered. • Will the care home meet your specific religious, ethnic, The registration of organisations reassures the public when cultural or social needs? Will the correct diet be provided? they receive a care service or treatment. It also enables the Will the right language be spoken? Will there be CQC to check that organisations are continuing to meet CQC opportunities to participate in religious activities? Do they standards. allow pets? Standards for care homes are outlined on the CQC website. These standards are underpinned by regulations • When you are choosing accommodation it may be a governing the quality and safety of services. lifelong decision, so you may want to think about planning The regulations are enforceable by law – the CQC can for end of life care at the same time. enforce fines, public warnings, or even suspend or close a • You might also want to check what people who have used service if they believe people’s basic rights or safety are at the care home say about it from online feedback and risk. review services. • Ask for a temporary stay in the care home before you Care services in your home decide. Temporary stays in care homes can also be Homecare comes in many forms and has many names arranged in certain circumstances, such as after a stay in used to describe it, including home help, care attendants hospital. and ‘carers’ (not to be confused with unpaid family or friends who care for you). If you move into a care home Homecare can suit you if you need: When you go into a care home, make sure the • personal care, such as washing or dressing management and staff of the home know about your • housekeeping or domestic work, such as vacuuming condition, disability and other needs. They may have some • cooking or preparing meals of this information already – for example, if the council has • nursing and health care set up the placement after a care needs assessment. • companionship Moving home can be unsettling at the best of times, so Homecare can be very flexible, in order to meet your needs, when you move into a care home, it’s good to have it planned and the same person or agency may be able to provide some in advance and have family or friends around you when you or all of these options for the duration of your care: move to make you feel more comfortable. • long-term 24-hour care Rights of care home residents • short breaks for an unpaid family carer The Care Quality Commission (CQC) is the regulator of • emergency care health and adult social care in England, whether it’s provided • day care by the NHS, local authorities, private companies or voluntary • sessions ranging from 15-minute visits to 24-hour organisations. assistance and everything in between Under existing rules, independent healthcare and adult See the ‘Homecare’ section in this Directory for a list of social services must be registered with the CQC. NHS homecare services and agencies. providers, such as hospitals and ambulance services, must If you believe that you might benefit from some help at

London Care Directories: Croydon Care Directory 2021-22 15 home, the first thing to do is to contact the council’s social appropriate type of care and support. services department to ask for an assessment of your care You can find out more from the UK Homecare Association. and support needs. Please visit their website: www.ukhca.co.uk If you are eligible for homecare services, the council may provide or arrange the help themselves. Alternatively, you Hiring a personal assistant can arrange your own care, funded by the local authority, You can hire a ‘personal assistant’ to act as a homecare through direct payments or a personal budget. worker for you. If you have chosen direct payments or a personal budget, Personal assistants can offer you all that you’ll get from an or you aren’t eligible for local authority help and want to get agency worker, but you’ll also get the continuity, familiarity care privately, you can arrange it in several different ways. and ongoing relationship with your assistant. However, if you employ a personal assistant, you will then Independent homecare agencies have the legal responsibility of an employer. This will If you use an independent homecare agency, you or the include arranging cover for their illness and holidays. person you’re looking after has to find the care agency and pay them. Homecare from charities The agency will provide a service through a trained team of Charities such as Age UK and Carers Trust can provide care workers, which means you may not always have the home help and domestic assistance services. The Carers same person visiting your home, although the agency will do Trust supports carers by giving them a break from their caring its best to take your choices into account. Independent responsibilities through homecare services. homecare providers are regulated by the Care Quality Commission (CQC). Homecare agencies must meet CQC’s Making a complaint national minimum standards and regulations in areas such as There may be times when you want to make a complaint training and record-keeping. The CQC has the power to about the services you have received. Making a complaint inspect agencies and enforce standards. Homecare agencies through the right channels could result in a better outcome must vet homecare workers before engaging them by taking for you, and may help improve things for other people, too. up references and carrying out Disclosure and Barring Service Please don’t be reluctant to come forward if you feel (DBS) checks on potential employees. Homecare agencies something is wrong. can also: • take over the burden of being an employer – for example, Complaints about assessments payroll, training, disciplinary issues and insurance If you, or someone you’re looking after if you’re a carer, • train their homecare workers through national qualifications wants to complain about a decision made by social services, and service-specific training you can use the statutory complaints system. If you want to • replace workers when they are ill, on holiday or resign complain about your local authority, you should do so in • put things right when they go wrong writing or verbally to the complaints manager within 12 An agency will want to see you and/or the person you’re months. looking after so that they can assess your needs. This also The council should acknowledge it has received your means that a joint decision can be made about the most complaint within three working days. It will inform you of how

London Care Directories: Croydon Care Directory 2021-22 16 long your complaint is likely to take to investigate. The local sure they meet fundamental standards of quality and safety. authority must respond fully within six months, unless a Its role is to ensure the services comply with regulations and different time period has been discussed and agreed with you. quality standards. If you have experienced poor care or know Each local authority is responsible for arrangements for that poor care is being provided somewhere, you can report dealing with complaints, so contact the council for a copy of it to the CQC, anonymously if you wish. You can also tell their complaints procedure. them when you have received good care. Please see ‘Useful contacts’ in this Directory for their contact details. Taking your complaint further If you are not satisfied with the response you receive from Local authority complaints the council, you are entitled to ask the independent Local If the council is responsible for making a placement, Government Ombudsman (LGO) to investigate. The creating a care plan or arranging care for you, or someone Ombudsman can investigate complaints about local councils. you are looking after, it is possible to use their statutory social Further information is available on the LGO website: services complaints system to make a complaint. If the local www.lgo.org.uk/adult-social-care authority complaints procedure does not resolve the complaint, it may be possible to use other complaints Complaints about care homes or care services methods, such as the LGO. If you do complain to the CQC You, or the person you’re looking after, may have a or local authority, they should liaise with the care home or complaint about a residential care home. A complaint could care service to ensure that you receive a co-ordinated be about the quality of care provided or the fees charged. response. There are a number of ways you can make a complaint. If the care is funded or arranged by a local authority, that Who to complain to if you’re paying for your own care local authority is responsible for it, even if it is provided in an If you’re a ‘self-funder’ – paying for your own care costs – independent care home. You should complain to the local you can take the complaints to the LGO if you’re not satisfied authority and the Local Government Ombudsman (as with the outcome of the initial direct complaint to the care detailed above) if you are not satisfied with the response you provider, or the response from the local authority. But receive. remember, the complaint can only be made to the local If you are funding or arranging your own care, you should authority if they had a hand in helping you arrange your care. make a complaint to the care home operator. The law says all care homes must have an appropriate complaints Complaints about abuse or neglect procedure. If you’re worried about doing so, you can complain Some of the most serious complaints involve alleged directly to the regulator responsible for all care homes and physical or psychological abuse or neglect within the care regulated care services instead. home. If you believe this may have occurred, contact the council as quickly as possible. Each council has a Care home and care services regulation safeguarding team responsible for responding to allegations, At present, the Care Quality Commission (CQC) is even if the local authority wasn’t involved in arranging responsible for regulating care homes and all regulated care residential care. The local authority will liaise with the police services. It monitors, inspects and regulates services to make and the CQC if appropriate.

London Care Directories: Croydon Care Directory 2021-22 17 USEFUL CONTACTS IN CROYDON

AGE UK Croydon Croydon University Hospital 81 Brigstock Road, Thornton Heath CR7 7JH 530 London Road, Croydon CR7 7YE Tel: 020 8686 0066 Tel: 020 8401 3000 Email: [email protected] Web: www.croydonhealthservices.nhs.uk Web: www.ageuk.org.uk/croydon Healthwatch Croydon Alzheimer’s Society- Croydon 24 George St, Croydon CR0 1PB Heavers Resource Centre Tel: 0300 012 0235 122 Selhurst Rd, London SE25 6LL Email: [email protected] Tel: 020 8653 2818 Web: www.healthwatchcroydon.co.uk Web: www.alzheimers.org.uk Mind in Croydon Carers Information Service 26 Pampisford Road, Purley, 24 George Street, Croydon CR0 1PB Surrey CR8 2NE Tel: 020 8649 9339 Tel: 020 8668 2210 Email: [email protected] Email: [email protected] Web: www.carersinfo.org.uk Web: www.mindincroydon.org.uk

Central Library Croydon Mencap Croydon Katharine St, London, CR9 1ET Provides a range of services and campaigns for Tel: 020 7884 5140 people with learning disabilities and autism Email: [email protected] Portland House, 678 London Road, Thornton Heath, CR7 7HU Citizens Advice Croydon Tel: 020 8684 5890 48-50 Portland Road, South Norwood, Email: [email protected] London SE25 4PQ Web: www.croydonmencap.org.uk Tel: 0300 330 9095 Web: www.citizensadvicecroydon.org South West London Clinical Commissioning Group Tel: 020 3668 1900 Croydon Carers Centre Email: [email protected] 12 Katharine Street, Croydon CR0 1NX Web: www.swlondonccg.nhs.uk Tel: 020 8688 7219 (10am - 4pm, Monday - Friday) Web: www.croydoncarers.org.uk

London Care Directories: Croydon Care Directory 2021-22 18 NATIONAL ORGANISATIONS

Age UK (National Office) Hourglass England Advice line: 0800 678 1602 Mayflower Hall, Hall Street, Long Melford, Web: www.ageuk.org.uk Sudbury, Suffolk CO10 9JT Helpline: 0808 808 8141 Care Quality Commission Email to: [email protected] Tel: 03000 616161 Web: www.wearehourglass.org Email: [email protected] Our confidential services provide information and support Web: www.cqc.org.uk to: Any older person who is experiencing, or at risk of any kind of harm, abuse or exploitation. Anyone concerned Carers UK about an older person, eg friends, relatives, neighbours, 20 Great Dover Street, London SE1 4LX carers, health professionals, etc. Tel: 020 7378 4999 Helpline: 0808 808 7777 Independent Age (Mon to Fri, 9am-6pm) 18 Avonmore Road, London W14 8RR Email: [email protected] Advice line: 0800 319 6789 Web: www.carersuk.org Mon to Fri: 8.30am to 6.30pm, Carers UK supports unpaid carers and provides information Weekends and bank holidays closed and advice about caring. Carers UK influences policies Email: [email protected] through our research, based on carers’ real-life experiences and campaigns to make life better for carers. Web: www.independentage.org We help carers. When caring affects you and your family Particular expertise in residential and nursing home care Carers UK is here for you. and runs an advice line for older people, their carer’s and relatives. Citizen’s Advice Bureaux (CAB) Citizen’s Advice Bureaux offer free, impartial and NHS 111 Service confidential advice on a range of issues including Call 111 when you need medical help fast but it’s not a 999 consumer complaints, welfare rights, employment law and emergency. Available free of charge 24 hours a day, 365 immigration and nationality queries. days a year Web: www.citizensadvice.org.uk NHS Elderly Accommodation Counsel (EAC) Provides information on conditions, treatments, local Suite A, 202 Lambeth Road, London SE1 7JW services and healthy living Web: www.eac.org.uk Web: www.nhs.uk The Elderly Accommodation Counsel (EAC) is a national charity that aims to help older people make informed choices about meeting their housing and care needs.

London Care Directories: Croydon Care Directory 2021-22 19 Relatives and Residents Association TRANSPORT 1 The Ivories, 6-18 Northampton Street, London N1 2HY Helpline: 020 7359 8136 Blue Badge Scheme (Monday to Friday 9:30am to 1pm) The Blue Badge Scheme helps you park closer to your Web: www.relres.org destination if you’re disabled. Go to your local Council’s The Relatives and Residents Association Helpline provides website for information about the scheme. information and support to relatives, friends and family of older people living in or about to move into a care home. Dial –a- Ride We can provide help on how to choose a care home, Tel: 0343 222 7777 concerns over care or understanding the complicated rules Web: www.tfl.gov.uk/modes/dial-a-ride/ about paying for care. Freedom Bus Pass United Kingdom Homecare Association Helpline: 0300 330 1433 Tel: 020 8661 8188 Email: [email protected] Web: www.ukhca.co.uk Web: www.freedompass.org UKHCA is the professional association of home care providers Shop Mobility Tel: 07541 858162 HEALTH AND WELLBEING Email: [email protected] Web: www.nfsuk.org Disabled Living Foundation Tel: 0300 999 0004 Taxicard Helpline for advice and information for disabled and/or Taxicard is a method of providing subsidised door-to-door older people transport for people who have serious mobility impairment Web: www.dlf.org.uk and difficulty in using public transport. Web: www.taxicard.org.uk The Keep Fit Association For information about fitness classes in your local area Transport for London Tel: 01403 266000 Web: www.tfl.gov.uk Web: www.keepfit.org.uk

Versus Arthritis Tel: 0800 5200 520 (Freephone helpline) Web: www.versusarthritis.org

London Care Directories: Croydon Care Directory 2021-22 20 Care Homes in the London Borough of Croydon Introduction to our Directory of Care Homes Homes for older people

Acorn House 31 The Directory of Care Homes that follows has been drawn 63 Hayes Lane, Kenley CR8 5JR up from careful research with the aim of providing the most Tel: 020 8660 3363 • Email: [email protected] up to date information at the time of going to print. We include basic contact information for all of the homes Owner: Medicrest Ltd • Manager: Jailie Enguio for you to refer to. There is also information about the Web: www.acorncarehomes.co.uk particular ‘Specialisms of Care’ that each of the homes Facilities: En, P, St, R Specialisms: D offers. This is shown in the form of a letter coding system. Acorn Lodge 39 Please refer to the coloured letter coding Key shown here to 14 Abbots Lane, Kenley, Purley, Surrey CR8 5JH know what each letter code signifies.Our list of homes is Tel: 020 8660 0983 • Email: [email protected] also split up into different care categories to help you most Owner: Medicrest Ltd • Manager: Catherine Ampaw easily find homes that provide the type of care that you are seeking. Web: www.acorncarehomes.co.uk All of the homes listed here are registered with the Care Facilities: En, P, St, R Specialisms: OP, D Quality Commission and alongside the name of each home Addington Heights 50 we have included the maximum number of resident’s each 1 Milne Park West, New Addington, Surrey CR0 0DN home is registered to accomodate. Tel: 0333 321 8261 • Email: [email protected] Specialisms: Owner: Care UK Partnerships Ltd • Manager: Catherine Faboya OP Older people Web: www.careuk.com D Dementia Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD MH Mental health Beechwood House 23 PD Physical disability 40 Beechwood Road, South Croydon, CR2 0AA LDA Learning disabilities/Autism Tel: 020 8651 2937 • Email: [email protected] SI Sensory impairment Owner: Mr and Mrs H Pavaday • Manager: Mrs Ann Pavaday YA Younger adults Facilities: En, P, R Specialisms: OP, D AD Alcohol and drug recovery See our advert on page 7

Facilities: Beth Ezra 20 En En-suite rooms available 52 Smitham Bottom Lane, Purley, Surrey CR8 3DB P Passenger lift Tel: 020 8668 7116 • Email: [email protected] St Stair lift Owner: Beth-Ezra Trust • Manager: Gavin Ramsden R Respite care provided Web: www.bethezra.org Facilities: En, P, R Specialisms: OP, D 21 Care Homes in the London Borough of Croydon - Homes for older people Clifton House 16 Gate Lodge 21 77 Brighton Road, Coulsdon CR5 2BE 1 Upper Woodcote Village, Purley CR8 3HE Tel: 020 8668 3330 Tel: 020 8668 7286 Email: [email protected] Email: [email protected] Owner: Mr and Mrs J P Rampersad Owner: Mr and Mrs P Chellun Manager: Jaikishan Rampersad Manager: Devika Dradhakissoon Web: www.gatelodgecarehome.co.uk Facilities: En, P, R Specialisms: OP, D, MH, LDA, YA Facilities: En, P, R Specialisms: OP, D Foxley Lodge 22 Hall Grange 86 24-26 Foxley Hill Road, Purley CR8 2HB 17 Shirley Church Road, Croydon CR9 5AL Tel: 020 8668 4135 Tel: 020 8654 1708 Email: [email protected] Email: [email protected] Owner: Foxley Lodge Residential Care Home Owner: Methodist Home for the Aged Manager: Yogi Abhee Manager: Abiodun Williams • Web: www.mha.org.uk Facilities: En, P, St Specialisms: OP, YA, D Facilities: En, P, R Specialisms: OP, PD

Hayes Court Care Home Set in the wooded hills of Kenley, Surrey, Hayes Court is a privately owned care home established in 1967, providing a warm and homely care environment.

50 Hayes Lane, Kenley, Surrey CR8 5LA 020 8660 3432 Our aim is to provide
Nursing care and
individual attention to
www.hayescourt.com meet the personal
needs of our elderly
clients in an extended
family setting. NURSING RESIDENTIAL CONTINUING CARE RESPITE

22 Care Homes in the London Borough of Croydon - Homes for older people Hayes Court Nursing Home 56 Roselands Residential Care Home 18 50 Hayes Lane, Kenley CR8 5LA • Tel: 020 8660 3432 8-10 Stanford Road, Norbury, London SW16 4PY Email: [email protected] • Owner: Dr M J Sturgess Tel: 020 8764 6045 • Email: [email protected] Manager: Mr T Sturgess • Web: www.hayescourt.com Owner: Minsa Care Ltd • Manager: Irshad Maudarbacus Facilities: En, P, R Specialisms: OP Facilities: En, P, R Specialisms: OP, YA, D, MH See our advert on page 22 Hollybank Residential Home 17 Rokewood Court 64 5 Abbots Lane, Kenley CR8 5JB 20 Roke Road, Kenley, Surrey CR8 5DY Tel: 020 8660 4213 • Email: [email protected] Tel: 020 3943 8254 • Email: [email protected] Owner: Mrs Taylor • Manager: Miss D Barrett Owner: Kenley Care Services Ltd • Manager: Thomasina Browne Web: www.hollybankhome.co.uk Facilities: En, P, R Specialisms: OP, YA, D, PD, SI Facilities: En, St, R Specialisms: OP, D Tudor House Nursing Home 35 Langley Oaks Resource Centre 40 4 Birdhurst Road, South Croydon CR2 7EA 2 Langley Oaks Avenue, South Croydon, Surrey CR2 8DH Tel: 020 8410 3399 • Email: [email protected] Tel: 033 3321 8260 • Email: [email protected] Owner: Care UK • Manager: Jacqueline Johnson Owner: Assured Services Ltd • Manager: Mrs Mona Mathews Web: www.careuk.com Facilities: En, P, R Specialisms: OP, YA, D Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD See our advert on the inside front cover The Manse Residential Care Home 33 Warren Court 19 11 South Norwood Hill, South Norwood SE25 6AA 5 Warren Road, Purley CR8 1AF Tel: 020 8771 2832 Tel: 020 8668 1165 • Email: [email protected] Owner: Sanctuary Care Ltd • Manager: Mrs V McCleary Owner: Lorven Housing Ltd • Manager: Mr P Narayanen Web: www.sanctuary-care.co.uk Facilities: En, P, R Specialisms: OP, YA, D, PD Facilities: En, P, St, R Specialisms: OP, D, PD, SI Morven House 40 Whitworth House 9 48 Uplands Road, Kenley CR8 5EF 11 Whitworth Road, South Norwood SE25 6XN Tel: 020 8660 9093 • Email: [email protected] Tel: 020 8771 7675 • Email: [email protected] Owner: Morven Healthcare Ltd • Manager: Lesley Ship Owner: Whitworth House • Manager: Mrs Christiana Sawyer Web: www.morvenhouse.co.uk Facilities: En, P, R Specialisms: OP Facilities: En, P, St, R Specialisms: OP, D Wilhelmina House 25 Norbury Hall Residential Care Home 81 21 Park Hill Rise, Croydon CR0 5JF 55 Craignish Avenue, Norbury, London SW16 4RW Tel: 020 8760 0933 • Email: [email protected] Tel: 020 8764 9164 • Email: [email protected] Owner: John Whitgift Foundation • Manager: Deborah Pearson Owner: Norbury Hall Residential Care Home Ltd Manager: Abein Rajan • Web: www.norburyhall.com Web: www.whitgiftcare.co.uk Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD, SI Facilities: En, P, St, R Specialisms: OP, D See our advert on the outside back cover See our advert on page 5

23 Care Homes in the London Borough of Croydon Homes for people with learning difficulties 47- 49 Brighton Road 12 Purley CR8 2LR Addington House 6 Tel: 020 8660 4078 62 Addington Road, Sanderstead CR2 8RB Email: [email protected] Tel: 020 8651 9132 • Email: [email protected] Owner: Consensus Support Services Ltd Owner: Caretech Community Services Manager: Mavis Nusarambane Manager: Vidah Murapa Web: www.consensussupport.com Specialisms: LDA, MH Facilities: En, St Specialisms: YA, LDA An Diadan House 9 477 Brighton Road 4 25 Shirley Hills Road, Croydon, Surrey CR0 5HQ Croydon, Surrey CR2 6EW Tel: 020 8654 6429 Tel: 020 8668 8631 • Email: [email protected] Owner: Kisimul Group Ltd Owner: Mr and Mrs J P Rampersad Manager: Rebecca Axford Manager: Mrs P Rampersad Web: www.kisimul.co.uk Facilities: R Specialisms: LDA Facilities: En Specialisms: LDA Brigstock House 8 Beulah Lodge 5 57 Brigstock Rd, Thornton Heath, Surrey CR7 7JH 51 Beulah Road, Thornton Heath, Surrey CR7 8JH Tel 020 8669 5305 Tel: 020 8771 3181 Owner: Mr & Mrs Mohamedally Email: [email protected] Manager: Mr Sheik Mohamedally Owner: Imperial Care Services Ltd Specialisms: LDA Manager: Mrs Minh Hoang Ha Callum House 8 Facilities: En Specialisms: YA, LDA 26 The Drive, Coulsdon CR5 2BL 55 Beulah Road 6 Tel: 020 8660 4379 • Email: [email protected] Thornton Heath, Surrey CR7 8JH Owner: Oregon Care Ltd Tel: 020 8653 6377 Manager: Kim Yeoman Email: [email protected] Facilities: En Specialisms: LDA Owner: Achieve Together Carlene House 10 Manager: Danielle Beason 17 Woodcote Valley Road, Purley CR8 3AL Web: www.achievetogether.com Tel: 020 8668 7676 • Email: [email protected] Specialisms: YA, LDA Owner: Fircroft Services Ltd Manager: Louise Garrett 7 Birdhurst Rise 9 Facilities: En Specialisms: LDA South Croydon CR2 7EG Tel: 020 8681 2216 The Chestnuts 5 Email: [email protected] 14 St Helen’s Road, Norbury, London SW16 4LB Owner: Achieve Together Tel: 020 8765 0299 • Email: [email protected] Manager: Lucy Tuffs Owner: The Chestnuts Ltd Web: www.achievetogether.com Manager: Patricia Miller Facilities: En Specialisms: LDA Specialisms: YA, LDA, PD 24 Care Homes in the London Borough of Croydon - Homes for people with learning difficulties 82 Coombe Road 7 Heathercroft 5 Croydon CR0 5RA 43 Old Lodge Lane, Purley CR8 4DL Tel: 020 8681 8078 • Email: [email protected] Tel: 020 8763 0981 • Email: [email protected] Owner: Voyage Care Services Ltd Owner: The Brandon Trust • Manager: Kathleen Veronica Jordan Manager: Premnath Radhakissoon Web: www.brandontrust.org Web: www.voyagecare.com Specialisms: LDA Specialisms: YA, LDA Hunters Lodge 9 Dunheved Lodge 14 88 Mayfield Road, Sanderstead, South Croydon CR2 0BF 9 Dunheved Road North, Thornton Heath CR7 6AH Tel: 020 8657 5293 • Email: [email protected] Tel: 020 8665 6405 • Email: [email protected] Owner: Mrs P Hunter • Manager: Mrs P Hunter Owner: Mr & Mrs Mohamedally • Manager: Cass Mohamedally Facilities: St, R Specialisms: OP, YA, LDA, PD Web: www.bdcsupportingservices.co.uk Facilities: P, R Specialisms: LDA The Manor 14 38 Grovelands Road, Purley CR8 4LA The Eadmund 15 Tel: 020 8660 1806 • Email: [email protected] 68 & 70 Brighton Road, Coulsdon CR5 2BB Owner: Consensus Support Services Ltd Tel: 020 8645 2680 • Email: [email protected] Manager: Chinny Ejikeme Owner: Nellben Limited • Manager: Kim Baldacchino Web: www.consensussupport.com Web: www.nellbenltd.com Facilities: En, St Specialisms: YA, LDA Facilities: En, P, R Specialisms: LDA, PD 8-10 Newlands Cottages 4 Esther Care Homes 11 Fox Lane, Coulsdon Common, Coulsdon CR3 5QS 15 Russell Hill, Purley CR8 2JB Tel: 01883 349507 Tel: 020 8668 5667 • Email: [email protected] Email: [email protected] Owner: Esther Care Homes Ltd • Manager: Mrs K Kalaiyalagan Owner: Consensus Support Services Limited Facilities: En, R Specialisms: MH, D, LDA, PD Person in charge: The Manager Web: www.consensussupport.com Ferncroft 6 Facilities: En Specialisms: YA, LDA 41 Old Lodge Lane, Purley CR8 4DL Tel: 020 8763 0872 • Email: [email protected] Norcrest 11 Owner: The Brandon Trust • Manager: Toyin Sosanya 30 Norbury Crescent, London SW16 4LA Web: www.brandontrust.org Tel: 020 8765 0431• Email: [email protected] Specialisms: LDA Owner: Care Expertise Limited • Manager: Kate Winiarz Web: www.careexpertise.co.uk Foxley Lane 8 Facilities: En, R Specialisms: YA, LDA 37 Foxley Lane, Purley, Surrey CR8 3EH Tel: 020 8660 8928 Oak Field 7 Owner: Active Care Group 21 Oakfield Road, West Croydon, Surrey CR0 2UD Manager: Sarah Sexton Tel: 020 8680 1948 Web: www.activecaregroup.co.uk Owner: Care Expertise Group Limited • Manager: Jangbu Sherpa Facilities: En, P Specialisms: YA, LDA, PD Facilities: En, St Specialisms: YA, LDA 25 Care Homes in the London Borough of Croydon - Homes for people with learning difficulties The Params 13 Russell Hill 9 18 Foxley Lane, Purley CR8 3ED 33 Russell Hill, Purley, Surrey CR8 2JB Tel: 020 8660 7747 • Email: [email protected] Tel: 020 8763 2611 • Email: [email protected] Owner: Mr & Mrs Parameswaran Owner: Active Care Group • Manager: Amal Karunaratne Manager: Indira Baster Web: www.activecaregroup.co.uk Web: www.theparams-care.co.uk Facilities: En, P Specialisms: YA, LDA, PD Facilities: R Specialisms: OP, YA, D, LDA, SI 7 Russell Hill 10 95 Parchmore Road 5 Russell Villa, 7 Russell Hill, Purley CR8 2JB Thornton Heath, Surrey CR7 8LY Tel: 020 8763 4301 • Owner: Caretech Community Services Ltd Tel: 020 8771 5423 Manager: Margaret Isodo-Joseph Email: [email protected] Web: www.caretech-uk.com Owner: Achieve Together • Manager: Sandy Agyemang Facilities: En, P, R Specialisms: LDA, MH Web: www.achievetogether.co.uk Shepherds Corner 13 Specialisms: YA, LDA 132-134 St James Road, Croydon CR0 2UY Qualities Services Ltd 4 Tel: 020 8689 5709 8 Kings Road, London SE25 4ES Email: [email protected] Tel: 020 8778 4848 • Email: [email protected] Owner: Gordon Phillips • Manager: Verna Kaunda Web: www.bramleyhealth.co.uk Owner: Qualities Services Ltd Facilities: R Specialisms: OP, YA, LDA Manager: Vashnie Israel-Nicholls Facilities: R Specialisms: LDA 7 Smitham Downs Road 8 Purley CR8 4NH Qualities Services Ltd 6 Tel: 020 8645 0873 17 Kings Road, London SE25 4ES Owner: Achieve Together • Manager: Hayley Montgomery Tel: 020 8778 4848 • Email: [email protected] Web: www.achievetogether.co.uk Owner: Qualities Services Ltd Specialisms: YA, LDA Manager: Vashnie Israel-Nicholls Facilities: R Specialisms: YA, MH, LDA St Edwards 12 6 St Edwards Close, New Addington, Croydon CR0 0EL Retreat Lodge 7 Tel: 01689 800 960 57 Parchmore Road, Thornton Heath, Surrey CR7 8LY Owner: National Autistic Society • Manager: Allen Mukuwa Tel: 020 8771 0357 • Email: [email protected] Web: www.nas.org.uk • Specialisms: LDA Owner: Care Expertise Ltd • Manager: Mustafa Issa Web: www.careexpertise.co.uk Sylvanhurst House 6 Facilities: En, R Specialisms: YA, MH, LDA 25 Addington Road, Sanderstead, Croydon CR2 8RF Tel: 020 8657 6860 Roselawn House 8 Email: [email protected] 40 Plough Lane, Purley CR8 3QA Owner: Christ The King Residential Care Homes Ltd Tel: 020 8668 6517 • Email: [email protected] Manager: Addila Noorkhan Owner: Roselawn Care Ltd • Manager: Mrs Minh-Hoang Ha Web: www.sylvanhurst.co.uk Facilities: En Specialisms: LDA Facilities: En, R Specialisms: OP, YA, LDA, MH, AD 26 Care Homes in the London Borough of Croydon - Homes for people with learning difficulties Tigh Lenach 6 Whitworth Lodge 6 29 Blacksmiths Hill, South Croydon, Surrey CR2 9AZ 52 Whitworth Road, South Norwood SE25 6XJ Tel: 020 8657 6166 Tel: 020 8239 9906 Owner: Kisimul Group Ltd Email: [email protected] Manager: Alice McGregor Owner: Dr Chitimali Web: www.kisimul.co.uk Manager: Gabriela Gheorghiu Facilities: En Specialisms: YA, LDA Facilities: St, R Specialisms: OP, YA, LDA, MH Tigh Sogan 6 Wickham Road 4 29 Purley Oaks Road, South Croydon CR2 0NW 330 Wickham Road, Croydon, Surrey CR0 8BH Tel: 020 8660 4754 Tel: 020 8688 4129 Owner: Kisimul Group Ltd Owner: Klearwater Adults Services Ltd Manager: Ola Bakare Manager: Renate Alexander Web: www.kisimul.co.uk Facilities: En, R Specialisms: OP, YA, LDA, MH Facilities: En Specialisms: YA, LDA, SI Treetops 10 100 Woodcote Grove Road 6 3 Campden Road, South Croydon CR2 7EQ Coulsdon, Surrey CR5 2AF Tel: 020 8680 1219 Tel: 020 8763 4256 Email: [email protected] Email: [email protected] Owner: Tamarind Care Ltd Owner: Caretech Community Services Manager: Joanne Strugnell Manager: Vidah Murapa Web: www.tamarindcare.co.uk Facilities: En Specialisms: LDA, MH Facilities: En, P, R Specialisms: LDA Homes for people with a physical disability Unicorn House 12 16 Campden Road, South Croydon CR2 7EN Jean Garwood House 14 Tel: 020 8688 1907 25 Bramley Hill, South Croydon CR2 6LX Email: [email protected] Tel: 020 8681 7338 Owner: Mr M Madhewoo Email: [email protected] Manager: Pam Govinden Owner: The Garwood Foundation • Manager: Kate O’Flynn Web: www.unicornprojects.co.uk Facilities: En, P Specialisms: YA, LDA, PD Facilities: En Specialisms: LDA, MH Homes for people with multiple disabilities The White House 9 74 Reddown Road, Coulsdon CR5 1AL High View Care Services Limited 6 Tel: 01737 553230 9 High View Road, Upper Norwood, London SE19 3SS Email: [email protected] Tel: 020 3026 7800 Owner: Mr & Mrs M Govindan Owner: High View Care Services Ltd Manager: Megalen Govindan Manager: Steven Lorado Facilities: En, P, R Specialisms: OP, D, LDA, MH Facilities: En, R Specialisms: YA, MH, D, AD 27 Care Homes in the London Borough of Croydon Horizon Retreat 6 Homes for people with mental health problems 57 Richmond Road, Thornton Heath, Croydon CR7 7QF Aahana House 13 Tel: 020 3952 6852 • Email: [email protected] 97 Woodcote Grove Road, Coulsdon, Surrey CR5 2AN Owner: RRC (GB) Ltd • Manager: Yvette Thomas Tel: 020 8660 5192 • Email: [email protected] Web: www.bramleyhealth.co.uk Owner: Sunrise Rehabilitation Centre and Trading Associates Ltd Facilities: R Specialisms: MH, PD, AD, YA Manager: Kavita Chumroo Facilities: En, R Specialisms: OP, YA, MH Jordan Lodge 14 5 Warham Road, South Croydon CR2 6LE Abbey Lodge 9 Tel: 020 8686 8801 60 Brighton Road, Coulsdon, Surrey CR5 2BB Email: [email protected] Tel: 020 3146 2383 • Email: [email protected] Owner: Laurel Residential Homes Ltd • Manager: Joy Roache Owner: Christ The King Residential Care Homes Limited Web: www.laurelhomes.co.uk Manager: Addila Noorkhan Facilities: R Specialisms: OP, YA, MH Web: www.ctkresidentialcarehomes.co.uk Specialisms: OP, YA, MH Liberty Lodge 5 Beech Tree Care Home 9 13 Grasmere Road, Purley CR8 1DY 38 Plough Lane, Purley, Surrey CR8 3QA Tel: 020 8660 2666 Tel: 020 8407 5199 • Email: [email protected] Email: [email protected] Owner: Beech Tree Care Home Ltd • Manager: Susanna Simmonds Owner: Supreme Care Services Ltd • Manager: Margaret Nwobu Web: www.beechtree.org.uk Web: www.supremecare.co.uk Facilities: En, R Specialisms: YA, MH, AD Facilities: En, R Specialisms: MH, AD Croftdown House 10 Lilias Gillies House 20 22 Woodfield Hill, Coulsdon CR5 3EN 169 Tollers Lane, Coulsdon, Surrey CR5 1BJ Tel: 01737 552100 • Email: [email protected] Tel: 01737 668112 Owner: Supreme Care Services Ltd • Manager: Irfaan Baksh Owner: Community Housing and Therapy Web: www.supremehomes.org.uk Manager: Jay Morally Facilities: En, P, R Specialisms: MH, PD Web: www.cht.org.uk Evergreen Lodge 12 Facilities: En, R Specialisms: YA, MH 21 South Park Hill Road, South Croydon CR2 7DY Manon House 6 Tel: 020 8688 7711 82 Mayfield Road, Sanderstead, Surrey CR2 0BF Owner: Priory Group • Manager: Jaydene Campbell Web: www.priorygroup.com Tel: 020 8657 9202 Facilities: En, P, R Specialisms: MH Owner: Mrs K Shunmoogum • Manager: Benedicta Olupitan Facilities: En Specialisms: OP, YA, MH, AD Heathvale House 9 95 Brigstock Road, Thornton Heath, Croydon CR7 7JL Mary’s Home 26 Tel: 020 8683 1854 • Email: [email protected] 88 Warham Road, Croydon CR2 6LB Owner: Bramley Health • Person in charge: The Manager Tel: 020 8688 2072 • Email: [email protected] Web: www.bramleyhealth.co.uk Owner: Thobani Services Ltd • Manager: Andrea Barrett Facilities: En Specialisms: YA, LDA Facilities: En, P Specialisms: OP, YA, D, MH 28 Care Homes in the London Borough of Croydon - Homes for people with mental health problems Nas House 14 St. Augustine's House 16 370 Bensham Lane, Thornton Heath CR7 7EQ 76 St. Augustines Avenue, South Croydon CR2 6JH Tel: 020 8684 3165 • Email: [email protected] Tel: 020 3953 7912 Owner: Mr Mungur • Manager: Mr Mungur Owner: Christ the King Residential Care Homes Ltd Facilities: En, P Specialisms: MH Manager: Addila Noorkhan Facilities: P, St, R Specialisms: YA, MH North Downs Villa 8 19 Elmwood Road, Croydon, Surrey CR0 2SN Scott House 18 Tel: 020 8684 4103 • Email: [email protected] 7 Warham Road, South Croydon, Surrey CR2 6LE Owner: Surrey Mental Health Ltd Tel: 020 8686 9312 • Email: [email protected] Manager: Mr Keith Nicholas Owner: Laurel Residential Homes Ltd Web: www.smhltd.org.uk Manager: Nina Harman Facilities: En, R Specialisms: LDA, MH Web: www.laurelhomes.co.uk Facilities: R Specialisms: OP, YA, MH Ocean Retreat 4 52 Buxton Road, Thornton Heath CR7 7HG Serenity UK Care Limited 6 Tel: 020 7018 6700 86 Partridge Knoll, Purley, Surrey CR8 1BT Email: [email protected] Tel: 020 8660 6199 • Email: [email protected] Owner: RRC (GB) Ltd • Manager: Ken Dhluni Owner: Serenity UK Care Limited • Manager: Fatima Zaman Facilities: En, R Specialisms: YA, MH, PD, SI, AD Web: www.serenityukcare.co.uk Facilities: R Specialisms: YA, MH R-H-P Outreach Services 5 155 South Norwood Hill, London SE25 6DE Thornton Lodge 45 Tel: 020 8406 2331 105 Brigstock Road, Thornton Heath CR7 7JL Owner: R-H-P Outreach Services Ltd • Manager:Debra Christie Tel: 020 8684 1056 • Email: [email protected] Facilities: En Specialisms: OP, YA, MH Owner: Thornton Lodge Ltd • Manager: Mr R Dosieah Web: www.thorntonlodge.com Rosemanor 2 Residential Care Home 9 Facilities: En, P, Specialisms: OP, MH, PD 41 Brighton Road, Purley, Croydon CR8 2LR Tel: 020 8406 3113 Warwick House 6 Owner: Rosenmanor Limited • Manager: Parvadee Shumoogam 83 Warwick Road, Thornton Heath CR7 7NN Web: www.rosemanor.co.uk Tel: 020 8684 0241 • Email: [email protected] Facilities: En, R Specialisms: OP, YA, MH Owner: Basdeo Kaydoo • Manager: Danon Kaydoo Facilities: R Specialisms: YA, MH Russell Hill Lodge 18 39 Russell Hill Road, Purley CR8 2LD Woodside Court 10 Tel: 020 8668 3212 80-82 Birchanger Road, South Norwood, London SE25 5BG Email: [email protected] Tel: 020 8656 9717 Owner: Laurel Residential Homes Ltd Email: [email protected] Manager: Veronica Gambara Owner: Cognithan Limited • Manager: Benedicta Olupitan Web: www.laurelhomes.co.uk Web: www.cognithan.com Facilities: En, R Specialisms: OP, YA, MH Facilities: En Specialisms: MH 29 30 Care Homes in the London Borough of Croydon Nursing Homes Cedar View Care Centre 65 1 Stanhope Road, Croydon, Surrey CR0 5NS Acacia Care Centre 62 Tel: 020 8681 0668 32 Chalfont Road, South Norwood, London SE25 4AA Email: [email protected] Tel: 020 8768 1217 Owner: Future Care Group Email: [email protected] Manager: Isabel Nyirenda Owner: Future Care Group • Manager: Angela Christian Web: www.futurecaregroup.com Web: www.futurecaregroup.com Facilities: En, P, R Specialisms: OP, D, PD, SI Facilities: En, P, R Specialisms: OP, D, PD See our advert on page 30 See our advert on page 30 Clarendon Nursing Home 52 Albany Lodge Nursing Home 100 7a Zion Place, Thornton Heath, Surrey CR7 8RR 201 St James’s Road, Croydon CR0 2BZ Tel: 020 8689 1004 Tel: 020 8684 4994 Email: [email protected] Email: [email protected] Owner: Bondcare London Ltd • Manager: Mathini Navukkarasu Web: www.bondcare.co.uk Owner: Future Care Group • Manager: Josephine Gbadamosi Facilities: En, P, R Specialisms: OP, D, LDA Web: www.futurecaregroup.com Facilities: En, P, R Specialisms: OP, YA, D, MH, PD Croham Place 26 See our advert on page 30 17 Wisborough Road, South Croydon, Surrey CR2 0DR Tel: 020 8657 2626 Amberley Lodge 59 Owner: Bramley Health 86 Downlands Road, Purley CR8 4JF Person in Charge: The Manager Tel: 020 8668 0999 • Email: [email protected] Web: www.bramleyhealth.co.uk Owner: Care UK Community Partnerships Ltd Facilities: En, P Specialisms: OP, YA, LDA, PD Manager: Azalea Moses Web: www.careuk.com/amberleylodge Haling Park Care Home 62 Facilities: P, R Specialisms: OP, D, LDA, MH, PD 46 Bramley Hill, South Croydon CR2 6NS Tel: 020 8181 8898 Ballater House 16 Email: [email protected] 43 Hollymeoak Road, Coulsdon, Surrey CR5 3QE Owner: Care Concern Regional LLP Tel: 01737 555 568 Manager: Prakash Bundun Owner: Bramley Health • Manager: Moyra Hillman Web: www.halingparkcare.com Web: www.bramleyhealth.co.uk Facilities: En, P, R Specialisms: OP, D, MH, SI, PD Facilities: En Specialisms: OP, YA, LDA, MH Hayes Court Nursing Home 56 50 Hayes Lane, Kenley CR8 5LA Barrington Lodge Nursing Home 44 Tel: 020 8660 3432 9-15 Morland Road, Croydon CR0 6HA Email: [email protected] Tel: 020 8654 9136 Owner: Dr M J Sturgess Email: [email protected] Manager: Mr T Sturgess Owner: Mr and Mrs Pavaday • Manager: Mrs Pavaday Web: www.hayescourt.com Facilities: En, P, R Specialisms: OP, D, LDA, PD, SI Facilities: En, P, R Specialisms: OP See our advert on page 7 See our advert on page 22

31 Care Homes in the London Borough of Croydon - Nursing homes Heatherwood Care Centre 22 James Terry Court 76 47 Foxley Lane, Purley, Surrey CR8 3EH 90 Haling Park Road, South Croydon, Surrey CR2 6NF Tel: 020 8660 6646 Tel: 020 8688 1745 Email: [email protected] Owner: Royal Masonic Benevolent Institution Care Company Owner: Heatherwood Health Care Manager: Michele Belch • Web: www.rmbi.org.uk Manager: Gosia Kanarkowska Facilities: En, P, R Specialisms: OP, YA, D Web: www.heatherwood.org Facilities: En, P, St, R Lakeside Nursing Home 35 Specialisms: OP, D, LDA, MH, PD, SI, AD 25-27 Auckland Road, Upper Norwood, London SE19 2DR See our advert on page 3 Tel: 020 8653 1532 Email: [email protected] Heavers Court Care Home 60 Owner: Jason Chellun • Manager: Deborah Backshall 122 Selhurst Road, South Norwood, London SE25 6LL Web: www.lakesidenursinghome.co.uk Tel: 0333 321 8262 Facilities: En, P, R Specialisms: OP, D, MH, PD Email: [email protected] Owner: London Borough of Croydon Lloyd Park Nursing Home 18 Manager: Natasha Leslie 84 Coombe Road, Croydon, Surrey CR0 5RA Web: www.careuk.com Tel: 020 8688 7022 • Email: [email protected] Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD Owner: Heatherwood Health Care Manager: Aurea Mendoza Heron View Care Home 35 Web: www.lloydparknursing.org 6-10 Outram Road, Croydon, Surrey CR0 6XE Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD, SI, AD Tel: 020 8656 8983 Owner: Bramley Health Ltd • Manager: Kiera Brown See our advert on page 9 Web: www.bramleyhealth.co.uk Purley View Nursing Home 35 Facilities: En, P, St, R Specialisms: OP, YA, MH 20 Brighton Road, Purley, Surrey CR8 3AB Highfield House 45 Tel: 020 8645 0174 • Email: [email protected] 92 Higher Drive, Purley, Surrey CR8 2HJ Owner: Glancestyle Care Homes Ltd Tel: 020 8763 2060 • Email: [email protected] Manager: Anura Kalubowila Owner: Fairlie Healthcare Limited Web: www.inmind.co.uk Manager: Ellie Suthers Facilities: En, P, R Specialisms: OP, D, MH, PD, SI Web: www.fairliehealthcare.co.uk Red Court Bupa Care Home 33 Facilities: En, P, R Specialisms: OP, YA 27 Stanhope Road, Croydon, Surrey CR0 5NS Hill House Nursing Home 56 Tel: 020 8003 4651 50 Park Road, Kenley, Surrey CR8 5AR Email: [email protected] Tel: 020 8660 9336 Owner: BUPA Care Homes • Manager: Bryony John Owner: Hill House Nursing Home Ltd Web: www.bupa.co.uk/red-court Manager: Grace Urbaczewska Facilities: En, P, St, R Specialisms: OP, YA Web: www.hillhousecare.co.uk See our advert on page 7 Facilities: En, P, St, R Specialisms: OP 32 Care Homes in the London Borough of Croydon - Nursing homes Sanderstead Care Centre 42 Whitgift House 36 Sanderstead Road, Sanderstead CR2 0AJ 76 Brighton Road, South Croydon, Surrey CR2 6AB Tel: 020 8651 0222 Tel: 020 8760 0472 Owner: Prime Care Group Email: [email protected] Manager: Heidi Cozzi Owner: John Whitgift Foundation Facilities: En, P, R Specialisms: OP, D, YA, PD, SI Manager: Mr Joe Patterson Web: www.whitgiftcare.co.uk Sunrise Senior Living of Purley 119 Facilities: En, P, R Specialisms: OP Russell Hill Road, Purley CR8 2LF Tel: 020 8676 2300 SHELTERED LIVING ALSO AVAILABLE Email: [email protected] See our advert on page 5 Owner: Sunrise Senior Living Ltd Woodlands Nursing Care Home 18 Manager: Tina Dawson 38 Smitham Bottom Lane, Purley, Surrey CR8 3DA Web: www.sunrise-care.co.uk Tel: 020 8645 9339 Facilities: En, P, St, R Specialisms: OP, D, SI Email: [email protected] Tudor House Nursing Home 35 Owner: Regal Care Trading Limited 4 Birdhurst Road, South Croydon CR2 7EA Manager: Kana Thiru Tel: 020 8410 3399 Web: www.regalcarehomes.com Email: [email protected] Facilities: En, P, R Specialisms: OP, D, PD, SI Owner: Assured Services Ltd Manager: Mona Mathews Facilities: En, P, R Specialisms: OP, YA, D See our advert on the inside front cover

Villa Maria Private Nursing Home 26 62-68 Croham Road, South Croydon, Surrey CR2 7BB Tel: 020 8680 1777 Email: [email protected] Owner: Villa Maria Care Ltd

Manager: Kathleen Joseph

Web: www.villamaria.co.uk

Facilities: En, P, R Specialisms: OP, YA, PD

Westside Nursing Home 24 Westside, 106 Foxley Lane, Purley, Surrey CR8 3NB Tel: 020 8660 6453 Email: [email protected] Owner: Hill House Nursing Home Ltd Manager: Diane Collins Web: www.hillhousecare.co.uk Facilities: En, P, R Specialisms: OP 33 “ They’re like our other family”

Care in your home, just as you like it. your You love your home and you feel safe there. Needing additional care and support shouldn’t change that. You may be in a situation where you need an extra pair of hands, H me or you may have complex needs that require more dedicated care. Our well-trusted care packages are built around you and your safe place your individual needs which means that you and your family can rest assured you’ll receive care and support exactly as you need. Call our friendly team today. Bluebird Care Croydon 020 8686 9496 [email protected] bluebirdcare.co.uk/croydon

34 Homecare agencies in the London Borough of Croydon

The Directory of Homecare Agencies that follows is a selection of Alma Care (UK) providers serving the Croydon borough area. The list has been 9-19 Southbridge House, Southbridge Place, drawn up from careful research with the aim of providing you with Croydon, Surrey CR0 4HA the most up to date information at the time of going to print. Tel: 020 8240 4457 We include basic contact information for all of the providers and Email: [email protected] where possible email and website addresses for you to refer to. Web: www.almacareuk.co.uk All of the Homecare Agencies listed here are registered with the Amethyst Home Care Ltd Care Quality Commission. 42 Rees Gardens, Croydon CR0 6HR Tel: 0800 014 8533 Accolade Care Services UK Ltd Ground Floor, 57 Lower Addiscombe Road, Email: [email protected] Croydon CR0 6PQ Web: www.amethysthc.co.uk Tel: 020 8655 2315 See our advert on the inside back cover Email: [email protected] Web: www.accoladecare.co.uk "I alone cannot change the world, but I can cast a stone across the waters to create many ripples" Mother Theresa

Emerald Green Care is family owned and run domiciliary care company that strives to provide a gold standard quality care service. We aim to provide a service that will promote dignity and stability for our customers, allowing them to feel comfortable and safe under our care whilst living within their own home. We promise to provide every service with a smile and to your highest level of satisfaction.

✔ Personal Care ✔ Medication Assistance ✔ Domestic visits ✔ Shopping visits ✔ Companionship ✔ Escort to appointments Southbridge House, Southbridge Place, Croydon,CRO 4HA • Tel: 020 8240 4466 • Email: [email protected] Website: www.emeraldgreencare.com

35 Homecare agencies in the London Borough of Croydon

Bluebird Care (Croydon) Emerald Green Care 181 Brighton Road, Croydon CR2 6EG Southbridge House, Southbridge Place, Tel: 020 8686 9496 Croydon CR0 4HA Email: [email protected] Tel: 020 8240 4466 Web: www.bluebirdcare.co.uk/croydon Email: [email protected] See our advert on page 34 Web: www.emeraldgreencare.com See our advert on page 35 Care World Agency Ltd Unit 133, Challlenge House Business Centre, GA Professional Healthcare Ltd 616 Mitcham Road, Weatherill Business Centre, New South Quarters, Croydon CR0 3AA 23 Whitestone Way, Croydon CR0 4WF Tel: 020 3441 1915 Tel: 0333 311 0172 Email: [email protected] Email: [email protected] Web: www.careworldagency.org Web: www.gaprofessionalshealthcare.co.uk

I need... Croydon and Sutton

Alongside our provision of the highest quality, person-centred care for the elderly and vulnerable, SureCare (Croydon & Sutton) can offer learning difficulties support, mental health and complex needs care.

someone to help Whatever your homecare needs, talk to us... me at home 020 3642 0300 or 0600 ...someone to care w: surecare-croydonandsutton.com

36 You can’t always be there, but we can. With Home Instead, caring for an ageing loved one doesn’t have to s#1#/UTSTANDINGRATEDCARE be a struggle. It’s why we offer everything from individualised help s0ERSONALCARE around the house to advanced Alzheimer’s care to keep them safe s#OMPANIONSHIPSERVICES s(OMEHELPSERVICES and sound at home, instead of anywhere else. s(IGHLYTRAINED#!2%'IVERS If someone in your family needs some help, please call us on 0208 404 4444 www.homeinstead.co.uk/croydondulwich Email us: [email protected] 67 Windmill Road, Croydon CR0 2XR %ACH(OME)NSTEAD®

37 Homecare agencies in the London Borough of Croydon

Golden World Care Service Home Instead Senior Care 1st floor, 81-85 Station Road, 67 Windmill Road, Croydon CR0 2RD Croydon CR0 2XR Tel: 020 3959 8040 Tel: 020 8404 4444 Web: www.goldenworldcareservice.co.uk Email: [email protected] Web: www.homeinstead.co.uk/croydondulwich Heritage Healthcare (Tandridge) See our advert on page 37 Suite 176, Airport House Business Centre, Purley Way, Immaculate Healthcare Services Limited Croydon Immaculate House, Croydon CR0 0XZ 202B Addington Road, Tel: 020 3904 3940 South Croydon CR2 8LD Email: [email protected] Tel: 020 3771 9310 Web: www.heritagehealthcare.co.uk/tandridge Email: [email protected] See our advert on page 40 Web: www.immaculatecare.org.uk

To advertise on our website or in any of our range of
London Care Directories, please call Peter Devall
on 020 8364 8428 Email: [email protected]

This Directory is also available to view on-line at: www.londoncaredirectories.co.uk
You can also view our range of other London Care Directories in the same way.
Group and individual Directory rates and discounts, along with details of special
positions are available on request. We publish care directories in the following boroughs: Barnet,
Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London

38 39 Homecare agencies in the London Borough of Croydon

Mayrose Care Services Right at Home Croydon 102c Peel House, 347 Lower Addiscombe Road, London Road, Addiscombe, Croydon CR0 6RG Morden SM4 5BT Tel: 020 8656 6921 Tel: 020 3997 6900 Email: [email protected] Email: [email protected] Web: www.rightathomeuk.com/croydon Web: www.mayrosecare.co.uk See our advert on page 39

Revolution Social Care Limited Sure Care (Croydon & Sutton) Tel: 020 8088 3967 22-24 Napier Road, Email: [email protected] Croydon CR2 6HG Web: www.revolutionsocialcare.co.uk Tel: 020 3642 0300 See our advert on page 13 Email: [email protected]

Web: www.surecare-croydonandsutton.com See our advert on page 36

Top Carers Nursing Agency Ltd 415 Whitehorse Road, Thornton Heath, Surrey CR7 8SD Tel: 020 8683 3500 Professional Care At Home Web: www.topcarers.com Heritage Healthcare Tandridge provides bespoke care services to allow more people to remain at home. VersaCare Ltd • Personal care • Companionship 2 Church Path, Coulsdon, • Housekeeping • Dementia Care Croydon, • Complex Needs • Respite Care • End of Life • Live-in Care Surrey CR5 1HA Tel: 0800 0087661 Call: 0203 904 3940 Email: [email protected] Email: [email protected] Visit: www.heritagehealthcare.co.uk/tandridge Web: www.versacare.co.uk 40 Looking for home care in Croydon?

With Amethyst Home Care in Croydon, you can arrange one-to-one personalised care for your loved one as a practical alternative to care homes.

Our friendly and experienced home receive the best possible home care, care workers will help with anything delivered in a respectful and FREE no-obligation from the smallest task to ensure delivery unobtrusive way. assessment of the highest quality home care. With home care from Amethyst Home We care for people of any age and any Care, your loved one retains their Live-in care level of disability, anywhere in the independence, and you can be specialists Croydon borough. Wherever you are confident that they are being looked based in Croydon, your loved ones will after just as you would yourself.

Amethyst Home Care Ltd 42 Rees Gardens, Croydon CR0 6HR • Website: www.amethysthc.co.uk • Email: [email protected] Welcome to Norbury Hall, a truly Our Facilities s Private car park and unique residential care home s Weekly Doctor’s surgery, excellent transport links specialising in residential, dementia, also Dentists, Opticians, s 2 passenger lifts respite and palliative care. Physiotherapists, District s Single en-suite and Grade Nurses, Chiropodists visiting II listed double rooms with s Activity Co-ordinator’s park and garden views The beautifully restored Grade II listed programme including s Comfortable lounges and 17th century building is set beside and entertainments, music separate spacious dining overlooking six acres of landscaped parkland therapy & animal therapy rooms and provides a tranquil, peaceful environment s Carer escort for community appointments s Wholesome, well which our residents enjoy. Norbury Hall has s Weekly hair salon balanced and recently been refurbished and enjoys the s Private gardens within Norbury Hall Park with healthy food luxury of large well-appointed bedrooms with seating, bird bath and high rise flower bed’s options. en-suite wet rooms which encourage our residents to stay independent for longer. The ethos at Norbury Hall is centred around our Residents’ well-being; the key principles of which are choice, dignity, privacy and respect. Our well trained staff are always respectful of these principles and aim to ensure that they are adhered to, thus providing the very finest standards of person centred care. Each Resident at Norbury Hall has their own unique personal care plan that specifies their care needs, personal preferences and tastes.

Tel: 020 8764 9164 s Fax: 020 8679 9636 s Email: [email protected] s Website: www.norburyhall.com Norbury Hall Park, 55 Craignish Avenue, Norbury, London SW16 4RW @NorburyHallResidentialCareHome Choice, dignity, security and fulfilment. We pride ourselves on helping you live your life, your way.