CIBC Merchant Electronic Bill Payments Service
Reference Guide Cash Management Products February 2013 Introduction
Welcome to CIBC’s Merchant Electronic Bill Payments Service
The Merchant Electronic Bill Payments (MEBP) Service Reference Guide describes the operation of CIBC’s MEBP service and online reporting. It has been specifically designed to help ouy get up and running on bill payment services quickly.
We strongly recommend that you review the guide thoroughly before getting started. This will ensure that you are familiar with the steps required and help get you ready to start receiving bill payments and reporting. You will also want to keep this guide handy for quick reference in the future.
Thank you for choosing CIBC as your Merchant Electronic Bill Payments service provider!
Merchant Electronic Bill Payments Page 2 February 2013 Quick Reference Sheet
CIBC Contact Information
CIBC Cash Management Representative: Phone Number: E-mail:
CIBC Business Contact Centre (BCC) 9:00 a.m. to 5:00 p.m. ET Monday to Friday 1 800 500-6316 Option 3, then option 2
CIBC Merchant Services CIBC Retail Card Settlement Operations 5650 Yonge St, 20th Floor Toronto, Ontario, M2M 4G3 Fax: 416-218-9844
Merchant Electronic Bill Payments Page 3 February 2013 Merchant Electronic Bill Payments Support Information:
Inquiry Description CIBC Support Request a missing fax If you need to request a refax for a missing CIBC Financial Services fax report 1 866 645-2524
Transaction details If you have received a payment in error by CIBC Investigations CIBC Fax: 416 218-9840
If you require more information to trace a payment Change Biller details If you would like to make corrections or changes to your Biller name, address, phone, fax or primary contact details Change Banking Details If you would like to change to your debit, credit or erroneous account www.cibc.com/ Change Customer If you would like to change the specifications mebpschangerequest Account Format of your customer account number format. Change Reporting If you would like to change the format and (complete the change request Options delivery of your daily detailed payment form available at the above link) remittance information report (Fax, EDI, CSV and PDF) Set Up For assistance or questions about getting set Mail: Merchant Services up on to the MEBP service CIBC Retail Card Settlement Operations 5650 Yonge St., 20th Floor Toronto, Ontario, M2M 4G3
Fax: 416 218-9844
Service Fee If you have questions relating to service fees Business Contact Centre (BCC) Web Portal If you have questions relating to the Web 1 800 500-6316, option 3, then Portal option 2
Merchant Electronic Bill Payments Page 4 February 2013 Table of Contents
Section Topic Page(s) 1.0 Introduction 6-9 1.1 Merchant Electronic Bill Payments (MEBP) Service 6 1.2 Benefits of Merchant Electronic Bill Payments Service 6 1.3 Service Features 7 1.4 How it Works 8 1.5 The Canadian Payments Association 9 2.0 Getting Started 10 2.1 CIBC Business Contact Centre 10 2.2 Customer Enrolment 10 3.0 CIBC Web Portal for MEBP Service - Overview 11-13 3.1 Introduction 11 3.2 Accessing the Web Portal 11 3.3 Accessibility Requirements 12 3.4 Password Guidelines 12 3.5 Web Portal Profiles 13 3.6 Web Portal Entitlements 13 4.0 CIBC MEBP Service Web Portal - Self Enrolment/Registration 14-19 (Admin Only) 4.1 Sign on to Self-Enrol to the Web Portal 14 4.2 Accept Terms and Conditions of the Web Portal 16 4.3 Biller Profile Setup and Password Change 17 5.0 CIBC MEBP Service Web Portal - Logging-In 20-25 5.1 First Time Log-In 20 5.2 Subsequent Log-In 24 6.0 CIBC MEBP Service Web Portal 27-33 6.1 Update My Profile 27 6.2 How to Change Passwords 29 6.3 How to Reset Passwords (Admin Only) 30 7.0 CIBC MEBP Web Portal - User Maintenance (Admin Only) 34-38 7.1 How to Perform a User Search 34 7.2 How to Update Other User Profiles 36 7.3 How to Add a New User 38 8.0 Daily Payment Remittance Information 41-47 8.1 Reports 41 8.2 Web Portal - Available Documents (To download PDF and CSV Reports) 45 8.3 Message Centre 47 9.0 Transaction Search 48-50 Quick Reference Glossary 51
Merchant Electronic Bill Payments Page 5 February 2013 1.0 Introduction
1.1. Merchant Electronic Bill Payments (MEBP) Service
CIBC Merchant Electronic Bill Payments (MEBP) service provides you with multiple options to collect bill payments from your customers, giving you access to your money faster than conventional payment methods. By having your company listed on the CIBC biller payment payee list, your customers can pay your invoices at CIBC ABMs and Branches, or through CIBC Cash Management Online™ (CMO), Online Banking and Telephone Banking.
Receive detailed payment remittance information so that you can reconcile your accounts receivables quickly and easily, giving you more control of your receivables and cash flow.
1.2. Benefits of Merchant Electronic Bill Payments Service
• Get your money faster • Avoid waiting for payments in the mail as CIBC processes your bill payments and deposits the funds directly to your bank account via Electronic Funds Transfer (EFT) the next business day • Save time and money • Lower your operating costs by reducing the time spent on opening mail, sorting payments, preparing a deposit and going to the bank • Eliminate the need to supply return envelopes to your clients for bill payments • Simplify your receivables • Automate the reconciliation of your accounts receivables by receiving payment remittance information through the Web Portal in Comma Separated Values (CSV) or in Portable Document Format (PDF) formats • Detailed payment remittance information is also available via fax and Electronic Data Interchange (EDI) • Improve customer service • Offer convenience to your customers by providing them with multiple CIBC channels to make bill payments including CIBC ABMs, Branches, CMO, Online Banking and Telephone Banking
Merchant Electronic Bill Payments Page 6 February 2013 1.3 Service Features
Feature Description Access CIBC can accept bill payments in-branch and through multiple CIBC electronic channels including ABM, Branches, CMO, Online Banking and Telephone Banking Delivery of Funds are transferred to your bank account via Electronic Fund Transfer (EFT) the next Funds business day Multiple CIBC provides you with detailed payment remittance information through multiple Reporting reporting options including: Options • CSV and PDF formats • Fax • EDI Web Portal • Convenient and secure access to daily detailed payment remittance information • Access daily reports 7 days a week, 24 hours a day • View/Download bill payment remittance information in CSV and PDF formats to simplify and automate your accounts reconciliation processes • Self enrolment capabilities to: • Create and update profile • Add/Delete users • Reset passwords • Perform advanced searching and sorting capabilities Support For set-up support: CIBC Merchant Services via fax at 416 218-9844
For all other inquiries: CIBC Business Contact Centre (BCC) at 1 800 500-6316, option 3, then option 2
Merchant Electronic Bill Payments Page 7 February 2013 1.4 How it Works
1. You contact either your CIBC Representative or CIBC Merchant Services to request the service. • A third party Financial Institution may also contact CIBC Merchant Services on your behalf 2. You provide CIBC Merchant Services with sample invoices, debit/credit account information and legal documentation. 3. Your biller name is added to the CIBC bill payment payee list allowing your customers to begin making payments to you via ABM, Branch, Cash Management Online (CMO), Online Banking and Telephone Banking. • Payments can only be received in Canadian dollars. • Payments made online or via telephone can be future dated. 4. Bill payments received by CIBC are processed daily. 5. Funds are transferred to your bank account via Electronic Fund Transfer (EFT) the next business day. 6. You receive a daily detailed payment remittance report with deposit details online through a secure Web Portal in CSV or PDF formats. Alternatively, you may choose to receive daily payment remittance reports via fax or EDI.
Merchant Electronic Bill Payments Page 8 February 2013 1.5 The Canadian Payments Association
Established in 1980, the Canadian Payments Association (CPA) is a not-for-profit governing organization that oversees Canada’s clearing and settlement systems. The CPA develops rules and standards that establish, operate and maintain Canada’s clearing and settlement systems. The system allows banks to determine what is owed to each other based on their Billers’ transactions, and to transfer and settle those balances.
All chartered banks operating in Canada are required to be CPA members. CPA member representatives and stakeholders together with CPA develop and implement rules that affect the clearing and settlement system.
CPA Rule H6 can be found on the CPA website www.cdnpay.ca. Rule H6 governs Bill Payment Remittance Processing. Remittances are exchanged as credit transfers between FI’s.
Canadian Payments Association 180 Elgin Street, 12th Floor Ottawa, Ontario K2P 2K3
Help desk - available 24 hours a day, 7 days a week Telephone: 1 800 263-8863 Fax: 1 613 907-1335
Merchant Electronic Bill Payments Page 9 February 2013 2.0 Getting Started
2.1 CIBC Business Contact Centre
The CIBC Business Contact Centre (BCC) is our centralized customer service centre. The BCC provides guidance and service to help you establish your MEBP service quickly. The BCC professionals provide fast and efficient customer service in either English or French, with most inquiries resolved on the first call. The direct access to live Client Contact Specialists avoids “telephone tag” for important requests and service issues.
The BCC is supported by automated, state-of-the-art telephony; secure, confidential call tracking technology; and a Customer Relationship Management (CRM) database. Their systems enable the capture and sharing of contact information, problem descriptions and sources, plus multiple levels of severity and prioritization to streamline service request resolution.
In order to process your service calls efficiently, please ensure you have your Biller ID handy every time you contact the BCC. Also, remember to notify the BCC if there is any change to your company information.
CIBC Business Contact Centre 9:00 a.m. to 5:00 p.m. ET Monday to Friday 1 800 500-6316, option 3, then option 2
2.2 Customer Enrolment
It is your responsibility to ensure that CIBC has accurate account information. A sample authorization document is available from your CIBC Cash Management Representative or CIBC Merchant Services.
Please ensure that your employees, customers and suppliers are aware that they must provide you with updated information if their banking details change.
Merchant Electronic Bill Payments Page 10 February 2013 3.0 CIBC Web Portal for MEBP Service - Overview
3.1 Introduction
The MEBP service Web Portal provides convenient and secure access to your bill payment information. Users are able to access daily reports of all remittances made to you by your customers through any of the CIBC electronic channels including ABM, Branch, CIBC Cash Management Online™ (CMO), Online and Telephone.
The Web Portal will enable you to:
• Conveniently view and download bill payment remittance information in CSV and PDF formats to simplify/automate the reconciliation of your accounts receivables. • Control and assign appropriate user access levels and entitlements to authorized users. • Efficiently locate payment details using search/sort capabilities. This section of the user guide provides you with detailed information on how to use the features and functionality of the MEBP service Web Portal.
3.2 Accessing the Web Portal
The Web Portal is available in English and French languages and is available from the following URLs:
• Cash Management Online • English - https://cmo.cibc.com/ • French – https://gtd.cibc.com/ • Select Francais in the upper right corner • Select the link to the Merchant Electronic Bill Payments page
• CIBC Web Portal for Merchant Electronic Bill Payments • English - https://cibc.mebps.portal.erps-assurepay.com • French - https://cibc.mebps.portal.erps-assurepay.com/fr
Merchant Electronic Bill Payments Page 11 February 2013 3.3 Accessibility Requirements
The following are minimum requirements to access the Web Portal:
• Windows 2000 • Internet Explorer 7.0 • Cookies and Java enabled • User ID and Password
The following are minimum requirements to access reports from the Web Portal:
• Microsoft Excel for CSV format • Adobe Acrobat Reader for PDF format
Note: Reports will be available in the language selected for the Biller profile. Email notifications will be available in the language selected for the individual user selected for their profile.
3.4 Password Guidelines
To ensure that the Web Portal is only accessed by authorized users, CIBC has strict password requirements. These requirements are as follows:
All passwords must be 8 characters, and:
• Contain at least one alpha character a to z (uppercase or lowercase) • Contain at least one numeric digit 0 to 9 • Cannot contain spaces or special characters (e.g. #, % etc.)
Passwords expire every 90 days. You will be prompted to choose a new password.
Note: Three failed Log-In attempts will lock you out of the system.
Merchant Electronic Bill Payments Page 12 February 2013 3.5 Web Portal Profiles
Each user profile described below has been assigned specific entitlements for updating their own profile and profiles of others.
Profile Description Admin Biller personnel authorized by CIBC as an administrator to access, create/manage users, update and use the Web Portal User Biller personnel authorized by the Admin to access and use the Web Portal.
3.6 Web Portal Entitlements
The following are Web Portal entitlements for Admins and Users. This diagram will be referred throughout the remainder of this guide.
Merchant Electronic Bill Payments Page 13 February 2013 4.0 CIBC MEBP Service Web Portal – Self Enrolment /Registration (Admin only)
As an Admin, you will be able to self-enrol for the Web Portal online. Sections 4.1- 4.4 will guide you through the self enrolment process.
4.1 Sign On to Self-Enrol on to the Web Portal
1. Sign on to the Web Portal through one of the following: • Cash Management Online (CMO) - https://cmo.cibc.com/ • Select the link to the Merchant Electronic Bill Payments page. • CIBC Web Portal for Merchant Electronic Bill Payments – https://cibc.mebps.portal.erps-assurepay.com
The following screen will appear:
Merchant Electronic Bill Payments Page 14 February 2013 2. Once you have accessed the Web Portal from one of the web sites above, enter your USER ID and temporary Password and click Sign On.
• USER ID: Your 9 digit Biller ID + 0 • Your Biller ID can be found on your most recent fax or email report. • If your Biller ID is less than 9 digits, add the appropriate number of zeros before the first digit to make it a 9 digit Biller ID • Example: If Biller ID is 4 digits (1234). You will need to add 5 zeros before the first digit (1) so that your Biller ID is 9 digits, resulting in 000001234. • Temp Password: Last 5 digits of your Biller ID + Last 3 digits of Credit Account Number. • Your Credit Account Number is the bank account to which payments are made. • Note: The Admin will be required to change the temporary Password after accepting the Terms and Conditions during the Biller Profile set up.
3. Upon verification of the USER ID and temporary Password, you will be directed to the following Welcome Page outlining features and benefits.
• Click the Next button.
Merchant Electronic Bill Payments Page 15 February 2013 4.2 Accept the Terms and Conditions of the Web Portal
You will need to scroll through the Terms and Conditions of the Web Portal and Accept the terms.
Note that if you do not accept, you will not have access to the Web Portal.
1. Scroll to the bottom of the Terms and Conditions.
2. Click on the Accept option. Note: the option to Accept will not be available until the user scrolls through the Terms and Conditions.
Merchant Electronic Bill Payments Page 16 February 2013 4.3 Biller Profile Setup and Password Change
Upon acceptance of the Terms and Conditions for the Web Portal, you will be prompted to update the Biller profile and your temporary password. This is your company’s original Web Portal Admin.
Merchant Electronic Bill Payments Page 17 February 2013 Biller Profile Setup
• User ID – The initial Biller Admin ID will be a combination of the 9 digit CIBC Biller ID number + 0. • Biller ID – 9 digit Biller Identification number. • Biller Name – Biller / Merchant name. • Name – the user’s first and last name.
1. Type in the new user Name.
2. Type in the new user Email Address. The initial Admin will receive notifications for initial Log-In, password resets, and for reports that are available on the Web Portal for download. The initial Admin will also receive a copy of the Terms and Conditions.
3. Select Send Email Notification by clicking the box, if you wish to have notifications when reports become available. This field is checked off by default. The users will receive emailed notifications for when reports are available on the Web Portal for Download. If you do not want users to receive email notification, you will need to uncheck this option.
4. Select the Language Preference for the Send Email Notification by clicking either circle for English or French. This field is defaulted to English.
5. Select Document Format PDF only, or CSV and PDF. This field is defaulted to PDF.
6. Select a predefined Challenge Question. The user must select a pre-defined question.
7. Type in the Challenge Response. The user must enter in their response for security purposes such as resetting passwords.
8. Type in the temporary Password (the last 5 digits of your Biller ID + the last 3 digits of your Crediting account number).
9. Type in a New Password that meets the following requirements: • All passwords must be 8 characters, and: • Contain at least one alpha character a to z (uppercase or lowercase) • Contain at least one numeric digit 0 to 9 • Cannot contain spaces or special characters (e.g. #, % etc.)
10. To Confirm New Password re-type the new password.
11. Click Save.
Merchant Electronic Bill Payments Page 18 February 2013 The Web Portal prompts you with the default Available Documents page:
Merchant Electronic Bill Payments Page 19 February 2013 5.0 CIBC MEBP Service Web Portal – Logging-In
5.1 First Time Log-In
See Admin & User Entitlements diagram – section 3.6.1
An Admin is able to create a new Admin or User profile.
You will receive two (2) separate emails; one containing the User ID, and another containing the Temporary Password.
User ID – Sample Email
Merchant Electronic Bill Payments Page 20 February 2013 Temporary Password – Sample Email
1. On an internet browser, go to one of the following URL’s: • Cash Management Online (CMO) - https://cmo.cibc.com/ • Select the link to the Merchant Electronic Bill Payments page. • CIBC Web Portal for Merchant Electronic Bill Payments - https://cibc.mebps.portal.erps-assurepay.com
The following screen will appear:
Merchant Electronic Bill Payments Page 21 February 2013 2. Type in the User ID provided in the email sent by the CIBC Merchant Electronic Bill Payments service.
3. Type in the Temporary Password provided in the email sent by the Merchant Electronic Bill Payments service.
4. Click Sign On.
Once logged in, you will be prompted to change your password:
5. In the field Confirm Current Password type in the Password from the email sent by the CIBC Merchant Electronic Bill Payments service.
6. Type in a New Password that meets the following requirements:
• All passwords must be 8 characters, and: • Contain at least one alpha character a to z (uppercase or lowercase) • Contain at least one numeric digit 0 to 9 • Cannot contain spaces or special characters (e.g. #, % etc.) 7. To Confirm New Password re-type the new password.
8. Click Save.
Merchant Electronic Bill Payments Page 22 February 2013 The Web Portal prompts you with the following default Available Documents page:
See Admin & User Entitlements diagram – section 3.6.2.
Merchant Electronic Bill Payments Page 23 February 2013 5.2 Subsequent Log-In
See Admin & User Entitlements diagram – section 3.6.1
1. On an internet browser, go to one of the following URLs: • Cash Management Online (CMO) - https://cmo.cibc.com/ • Select the link to the Merchant Electronic Bill Payments page. • CIBC Web Portal for Merchant Electronic Bill Payments - https://cibc.mebps.portal.erps-assurepay.com
The following screen will appear:
2. Type in your User ID originally provided in the email sent by the CIBC Merchant Electronic Bill Payments service.
3. Type in your Password selected during First Time Log-In (see Section 5.1).
4. Click Sign On.
Merchant Electronic Bill Payments Page 24 February 2013 Once logged in, the Web Portal prompts you with the following default Available Documents page:
See Admin & User Entitlements diagram – section 3.6.2
Merchant Electronic Bill Payments Page 25 February 2013 6.0 CIBC MEBP Service Web Portal
The following fields can be updated by the following user roles:
Field CIBC CIBC Biller Biller Comments Admin User Admin User Biller ID First half CIBC Biller ID, second half system generated User ID System determined Biller Name System determined User Name X X X X Address X X X Email Address X X X X Send Email X X X * *Biller User may only change the Send Notification Email Notification if the Biller Admin has selected Yes Agreement The agreement can only be accepted Accepted on the Profile Setup page as part of the registration process – cascaded to all users of the company Date Agreement System determined – cascaded to all users Accepted of the company Billing Account X X * Displayed in same format to all users (including Bank, of the company in the following format: Transit and CCC-C***C-*****C**CC, where C is the Account) unmasked account digits and * is the masked account digits Crediting Displayed in same format to all users Account of the company in the following format: CCC-C***C-*****C**CC, where C is the (including Bank, unmasked account digits and * is the Transit and masked account digits Account) Language X X X X Preference Document X X X Document format changes are displayed Format to all users of the company; the document formats are PDF (base) or CSV and PDF Challenge X X / Response Question Change X X X X Password
Merchant Electronic Bill Payments Page 26 February 2013 6.1 Update My Profile
See Admin & User Entitlements diagram – section 3.6.7
1. Click on the My Profile tab to view own profile details.
Merchant Electronic Bill Payments Page 27 February 2013 You can make changes to the following fields on your profile:
• Name – your first and last name. This is a mandatory field • Email Address –receive notifications for initial Log-In, password resets and for that are available on the Web Portal for download. This is a mandatory field • Send Email Notification – if selected, you will receive email notifications when reports are available on the Web Portal for Download. • Language Preference – selects the language that the Email Notification will be sent. • Document Format*– (Admin only) Selects whether the users will have access to the reports in PDF only, or both CSV and PDF. • Challenge Question and Response - you must select a predefined Challenge Question, and enter in a Response for security purposes such as resetting passwords. • Change My Password - change the current password by entering a new password of choice. Must be 8 characters and contain at least one alpha character and one numeric digit.
* (Admin Only) For Document Format, if Admin chooses CSV and PDF from PDF only, the Admin will be prompted with the following fee notification:
2. Type in desired changes.
3. Click Save.
4. Click OK.
5. Click Save.
Merchant Electronic Bill Payments Page 28 February 2013 6.2 How to Change Passwords
See Admin & User Entitlements diagram – section 3.6.7
1. Click on the My Profile tab to view your profile details.
Change My Password - change your current password by entering a new password of choice. Must be 8 characters and contain at least one alpha character and one numeric digit.
(See Password Guidelines - Section 3.4)
2. Type in your current password in the Confirm Current Password field. 3. Type in your new password in the New Password field and re-enter new password in Confirm New Password field. 4. Click Save.
Merchant Electronic Bill Payments Page 29 February 2013 6.3 How to Reset Passwords (Admin only)
See Admin & User Entitlements diagram – section 3.6.3 & 3.6.5
If you have forgotten your password, or have locked yourself from the Web Portal, you must contact your company’s Admin to reset your password.
Perform a User Search (Admin only)
The user will receive two (2) separate emails; one containing the User ID, and another containing the Temporary Password. (See First Time Log-in - section 5.1)
1. Click on the User tab.
2. Type in the user Name or part of the user Name can be entered by using the % symbol as a wildcard, OR type in the complete User ID.
Merchant Electronic Bill Payments Page 30 February 2013 3. Click Search.
000001234 ABC COMPANY [email protected]
000002345 ABC COMPANY [email protected]
000003456 ABC COMPANY [email protected]
000004567 ABC COMPANY [email protected]
Merchant Electronic Bill Payments Page 31 February 2013 4. Choose and Click a User ID link highlighted in blue.
Merchant Electronic Bill Payments Page 32 February 2013 5. Click Password Reset.
The following confirmation screen prompt will appear:
The user will receive two (2) separate emails; one containing the User ID, and another containing the Temporary Password. (See First Time Log-in - section 5.1)
Merchant Electronic Bill Payments Page 33 February 2013 7.0 CIBC MEBP Web Portal – User Maintenance (Admin only)
7.1 How to Perform a User Search
See Admin & User Entitlements diagram – section 3.6.3
1. Click on the User tab.
2. Type in the user Name or part of the user Name can be entered by using the % symbol as a wildcard, OR type in the complete User ID.
Merchant Electronic Bill Payments Page 34 February 2013 3. Click Search.
000001234 ABC COMPANY [email protected]
000002345 ABC COMPANY [email protected]
000003456 ABC COMPANY [email protected]
000004567 ABC COMPANY [email protected]
4. Choose and Click a User ID link highlighted in blue.
Merchant Electronic Bill Payments Page 35 February 2013 7.2 How to Update Other User Profiles
See Admin & User Entitlements diagram – section 3.6.5
To update other Users and/or other Admin profiles.
1. Perform a User Search and select the User (see How to Perform a User Search - section 7.1).
An Admin can update or change the following fields for other users:
• Name – the user’s first and last name. • Email Address – receive notifications for initial Log-In, password resets, and for reports that are available on the Web Portal for download. • Send Email Notification – if selected, the user will receive emailed notifications when reports are available on the Web Portal for Download. • Language Preference – selects the language that the Email Notification will be sent. • Document Format (Admin profiles only) – selects whether users will have access to the reports in PDF only, or both CSV and PDF. • User Status –can change the status between Active or Inactive. The system will automatically tag a user Locked if the user has entered three failed Log-In attempts. • Password Reset – if a user has forgotten or has been locked out of the system, the Admin can reset the current password to a temporary password.
Merchant Electronic Bill Payments Page 36 February 2013 Admins can only change the Document Format to their own Profile.
2. Click and type in the desired changes.
3. Click Save.
Merchant Electronic Bill Payments Page 37 February 2013 7.3 How to Add a New User
See Admin & User Entitlements diagram – section 3.6.4
1. Click on the User tab.
Merchant Electronic Bill Payments Page 38 February 2013 2. Select Add User by clicking on the text.
3. Type in the new user Name.
4. Type in the new user Email Address.
5. Select Send Email Notification by clicking the box, if the user wishes to have notifications when reports become available.
6. Select the Language Preference by clicking either circle for English or French.
7. Select the User Type, by clicking on the field for the drop down menu (noted by the arrow down).
Merchant Electronic Bill Payments Page 39 February 2013 8. Click Save.
The new user will receive two (2) separate emails; one containing the User ID, and another containing the Temporary Password. (See First Time Log-in - section 5.1)
Merchant Electronic Bill Payments Page 40 February 2013 8.0 Daily Payment Remittance Information
8.1 Reports
Reports containing transactional details of daily remittance collections are available daily in the following formats:
• CSV • PDF • Fax Note: The following services are grandfathered and are no longer available. Billers currently registered for one of the following reporting options will remain on the grandfathered service.
• Email • EDI with supplementary Fax
CSV – This report is available through the Web Portal
The Daily Biller Detailed Remittance Report will display the following fields in the CSV format.
Col. Field Name Description A Customer Account Number The billing account number of the Biller’s customer B Transaction Amount Dollar value of customer payment to Biller C Customer First and Last Name The first and last name of the Biller’s customer D Customer Address (part 1) The house/apartment number of the Biller’s customer E Customer Address (part 2) The street number of the Biller’s customer F Customer City The city of the Biller’s customer address G Customer Province The province of the Biller’s customer address H Customer Postal Code The mailing postal code of the Biller’s customer address I Effective Date Date of batch that the transaction was processed J Transaction Reference # Payment confirmation reference number K Payment Date & Time Date customer entered payment L Remittance Audit Number Sequence number of the remittance report file
Merchant Electronic Bill Payments Page 41 February 2013 CSV File Sample (opened in Excel)
PDF– This report is available through the Web Portal
Biller’s Credit Report # Account Number
}Billers Information
• Account Number – customer’s billing account number with the Biller. • Payment Amount – dollar value of customer payment to Biller. • Customer Name – name of Biller’s customer. • Customer Address – address of Biller’s customer. • Effective Date – date customer payment is processed. • Reference Number – payment confirmation reference number. • Pay Date – date customer entered payment.
Merchant Electronic Bill Payments Page 42 February 2013 Fax FAX COVER LETTER Payment Source
------
DATE: 7/JAN/13
Please deliver the following pages to
CONTACT NAME: ANY CORPORATION NO.2 - contact person
CONTACT NUMBER: 1 (555) 555-5555 EXT. 0
FAX NUMBER: 1 (555) 555-5556
COMPANY/ORGANIZATION: ANY CORPORATION NO. 2
FROM: CIBC
Telephone Bill Payments
We are transmitting 2 page(s) ( excluding this cover letter )
CONFIDENTIALITY NOTICE
This facsimile transmission is intended only for the use of the intended recipient. It may contain information that is private and confidential. If you are not the intended recipient, do not read, copy, distribute or use this information. If you have received this fax in error, please call Customer Care at 1-800-465-2255 immediately. Thank You.
NOTE TO MERCHANT:
If you have not received all of the specified pages, please contact the CIBC Support Group at 1-866-645-2524. Questions regarding banking and settlement issues or general inquiries can also be directed to the Support Group.
Audit No.: 123
DATE: 7/JAN/13 CIBC TELEPHONE PAYMENTS page: 1/2
ANY CORPORATION NO.2 - 000001234
1 ANY ST, ANY CITY, ON, A1B2C3 TO BE DEPOSITED TO ACCOUNT 999 99999 999999999999 Biller’s Account Number EFFECTIVE PAYMENT
ACCOUNT PAYMENT CUSTOMER NAME DATE/ DATE
NUMBER AMOUNT & ADDRESS REFERENCE TIME
------
001111 DOE JOHN A 7/JAN/13 7/JAN/13
115.10 11 MAIN ST 334423 16:47
MAIN CITY, ON A4B5C6
002222 DOE JANE B 7/JAN/13 6/JAN/13
207.30 22 MAIN ST 323345 7:14
MAIN CITY, ON A7B8C9
Page: 1 Item Count: 2 Payments Total: 322.40
Audit No.: 123
DATE: 7/JAN/13 CIBC TELEPHONE PAYMENTS page: 2/2
ANY CORPORATION NO.2 - 000001234
1 ANY ST, ANY CITY, ON, A1B2C3
TO BE DEPOSITED TO ACCOUNT 999 99999 999999999999
DAILY SUB-TOTALS:
PAYMENT NUMBER OF TOTAL
DATE PAYMENTS AMOUNT
------
6/JAN/13 1 $ 207.30
7/JAN/13 1 $ 115.10
GRAND TOTALS:
Total $ from Payment Source FAX NUMBER OF TOTAL
DATE PAYMENTS AMOUNT
------
7/JAN/13 2 $ 322.40
Merchant Electronic Bill Payments Page 43 February 2013 Field Name Description “Telephone Payments” Payment Source Biller’s Account Number The Biller’s Crediting account number Payment Account / Date The billing account number of the Biller’s customer / Date and Time Number Time customer entered payment Payment Amount Dollar value of customer payment to Biller Customer Name and Address The name and address of the Biller’s customer Effective Date Date of batch that the transaction was processed Item Count Number of payments from payment source Payment Total Total value of payments from payment source Grand Totals Total number of payments, and total value transferred to Biller’s Crediting account
Merchant Electronic Bill Payments Page 44 February 2013 8.2 Web Portal - Available Documents (To Download PDF and CSV Reports)
See Admin & User Entitlements diagram – section 3.6.2
1. Click on the Available Documents tab.
You will be presented with the following screen of reports available:
You will be prompted with the reports available, along with additional information such as:
• Source – payment channel • File Number – the number of the report with the newest on top. • File Date – the date the file was created. • Value – total dollar value of payments contained in the report. • Number of Transactions – total number of transaction payments contained in the report. • Download – PDF or CSV and PDF files supported by the file icon, and file access link in blue. • Download Time – the date and time the file(s) were downloaded. • Downloaded By – user ID number of the individual who downloaded the file. (See Reports - section 8.1 for complete details of reports.)
Merchant Electronic Bill Payments Page 45 February 2013 2. Click on the desired file icon to Open and view, or Save the document as a download to your computer/ network.
You will be prompted with the following File Download pop-up, prompting you to Open or Save the document:
3. Click, Open, Save or Cancel.
Note:
• Reports are available on the Web Portal for 90 days. • Users of Excel 2003 or older are commended to save CSV files prior to opening, or the following error message will appear:
Merchant Electronic Bill Payments Page 46 February 2013 8.3 Message Centre
The Message Centre is located on the upper left corner of every page after you have logged in to the Web Portal. The Message Centre will contain links to information to help you with CIBC’s Merchant Electronic Bill Payments service.
Merchant Electronic Bill Payments Page 47 February 2013 9.0 Transaction Search
See Admin & User Entitlements diagram – section 3.6.6
1. Click on the Transaction tab.
The following screen will appear:
The transaction search allows the user to search the 90 day payment transaction history based on a combination of the following fields:
• From Date: This field is used in combination with To Date to search by a date range • To Date: This field is used in combination with From Date to search by a date range • From Amount: This field is used in combination with To Amount to search by a date range • To Amount: This field is used in combination with From Amount to search by a date range • Customer Account: This is the account number to which the payment is made. It is provided by you the “Biller” to your customer • Conf/Verif. Number: This is the confirmation number issued by CIBC to your customer when the payment has been processed by CIBC 2. Type in the remaining desired search criteria.
3. Click Search.
Merchant Electronic Bill Payments Page 48 February 2013 The following is a sample of a Transaction Search result using a date range From Date: 2012/10/08
To Date: 2012/10/10
0000001234
0000001234
0000001234
0000001234
0000001234
0000001234
0000001234
Merchant Electronic Bill Payments Page 49 February 2013 4. Select desired transaction by clicking on the View file icons.
The user will be prompted with the Transaction Detail screen for the selected transaction:
The following Transaction Detail fields are displayed:
• Payment Amount – dollar value of customer payment. • Conf/Verif. Number – payment verification number. • Payment Date/Time – date payment was made by customer. • Effective Date – date customer payment was processed. • Transaction Origination – payment type. • Customer Account – customer’s billing account number with the Biller. • Customer Name – name of your customer. • Audit – MEBP service payment sequence number. • Delivery Date – date funds were transferred into the Biller’s account.
Merchant Electronic Bill Payments Page 50 February 2013 Quick Reference Glossary
The following terms and acronyms are commonly used throughout the guide. You may want to review them prior to referring to the various sections.
ABM Automated Bank Machine Bank Code A 3 digit numerical identifier for FI BCC Business Contact Centre Bill Payments Payee List Billers who are registered with CIBC's various payment channels Biller Any merchant customer of CIBC’s electronic bill payment processing services. Biller’s Customer Refers to an invoiced customer of a Biller paying their bill via CIBC payment channels. Clearing The process of which banks exchange and reconcile payments made by clients. CMO CIBC Cash Management Online™ CPA Canadian Payments Association Credit Account The Biller's account to which CIBC will credit customer payments. CSV A file that stores tabular data, numbers and text in plain text form. Debit Account The Biller's account from which CIBC will debit the Service Charges. EDI Electronic Data Interchange EFT Electronic Funds Transfer FI Financial Institution MEBP Merchant Electronic Bill Payments PDF An Adobe Portable Document File that cannot be modified. Remittance Processing Bill payment processing Settlement The process of which banks fulfill their clearing obligations to other banks yb transferring funds through accounts held at the Bank of Canada. User vs user "User" is referred to a type of MEBP service profile where "user" refers to the context of an agent who is using the software.
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CIBC reserves the right to change or discontinue this product/service or any of its features at any time. This product/service and its features shall be subject to the terms and conditions of the applicable agreement governing its use.
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