Service Delivery and Budget Implementation Plan As at 30 June 2019 SUMMARY OF PLANS Plan Number Plan Name Plan Owner Total number of Number of Number of KPI's Achievement N/A Outstanding KPI's due for KPI's Not Achieved Rate (%) Results reporting in Q4 Achieved

Plan 1 Develop and Sustain our Spatial, Natural and Built Phillip Sithole 12 12 0 100,00% Environment Plan 2 Developing a Prosperous, Diverse Economy and Phillip Sithole 16 8 8 50,00% Employment Creation Plan 3 Creating a Quality Living Environment Philemon Mashoko/ 56 42 14 75,00% Beryl Mphakathi/ Adrian Peters Plan 4 Fostering a Socially Equitable Environment Vusi Mazibuko 15 11 4 73,33%

Plan 5 Supporting Design, Human Capital Development Mpilo Ngubane 18 15 1 83,33% 2 and Management

Plan 6A A vibrant and creative city - the foundation for Vusi Mazibuko 6 6 0 100,00% sustainability and social cohesion Plan 6B Stadia Facilities Unit Vusi Mazibuko 2 1 1 50,00%

Plan 7A Good Governance and Responsive Local Sipho Cele 12 9 3 75,00% Government Plan 7B Good Governance and Responsive Local Sipho Nzuza 5 4 1 80,00% Government

Plan 8 Financially Accountable and Sustainable City Krish Kumar 13 9 4 69,23% Overal Achievement 155 117 36 75,48

SUMMARY OF PERFORMANCE FOR MUNICIPAL ENTITIES Plan Owner Total number of Number of Number of KPI's Achievement PLANS KPI's due for KPI's Not Achieved Rate (%) reporting in Q4 Achieved

Plan Name ICC Phillip Sithole 18 18 0 100,00% Ushaka Phillip Sithole 17 14 3 82,35%

RESULTS OUTSTANDING ARE STILL DETERMINED Service Delivery and Budget Implementation Plan As at 30 June 2019

SUMMARY OF PLANS Plan Number Plan Name Plan Owner Total number of Number of Number of Projects Unaudited Projects due for Projects Not Achieved Achievement Rate reporting in Q4 Achieved (%)

Plan 1 Develop and Sustain our Spatial, Natural and Built Phillip Sithole 20 19 1 95,00 Environment

Plan 2 Developing a Prosperous, Diverse Economy and Phillip Sithole 82 75 7 91,46 Employment Creation

Plan 3A Creating a Quality Living Environment Philemon Mashoko/ Beryl 49 36 13 73,47 Mphakathi/ Adrian Peters

Plan 4 Fostering a Socially Equitable Environment Vusi Mazibuko 41 34 7 82,93

Plan 5 Supporting organisational design, human capital Mpilo Ngubane 47 47 0 100,00 development and management

Plan 6A A vibrant and creative city the foundation for sustainability Vusi Mazibuko 15 13 2 86,67 and social cohesion Plan 6B Stadia Facilities Unit Vusi Mazibuko 7 5 2 71,43

Plan 7A Good Governance and Responsive Local Government Sipho Cele 50 41 9 82,00

Plan 7B Good Governance and Responsive Local Government Sipho Nzuza 56 44 12 78,57

Plan 8 Financially Accountable and Sustainable City Krish Kumar 45 36 9 80,00

Overal Achievement 392 331 61 84,44

SUMMARY OF PERFORMANCE FOR MUNICIPAL ENTITIES Plan Owner Total number of Number of Number of Projects Unaudited PLANS Projects due for Projects Not Achieved Achievement Rate reporting in Q3 Achieved (%)

Plan Name ICC Phillip Sithole 17 17 0 100,00 Ushaka Phillip Sithole 17 14 3 82,35 Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 1 - Develop and Sustain our Spatial, Natural and Built Environment Plan Owner - Phillip Sithole 2017/18 Financial Year 2018/19 Financial Year Sect National SFA National Performance Programme Project Sub-project Sub- Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to Comment Links or KPA Treasur Indicator project measure 2017/2018 Performance 2018/19 Performance for improve Performance y Ref (Output level owner as at 30 June 2018/2019 No. only) 2018

Cross Develop, 1.1 Facilitate 1.1. Develop 1.1.1. % Review of the Spatial 100% Review of the Spatial 100% Directly linked to Spatial Transformation cutting manage and Spatial and Implement Preparation of Development Compliance with Development Framework J and Integration. regulate the Transformation a sustainable annual Spatial Framework for the SPLUMA for the 19/20 Financial DIRECT LINK :Prgm 1.1 Develop and Built and and Integration and integrated Development 18/19 Financial Year Year by 30 June 2019 in Implement a sustainable and integrated Natural spatial planning Framework by 30 June 2018 in compliance with spatial planning system;Prj 1.1.1. Spatial Environment system review for compliance with SPLUMA, for adoption by Transformation and Integration. 19/20 SPLUMA (100%) Council (100%) INDIRECT LINKS: Prgm 1.1 Develop and Implement a sustainable and integrated spatial planning system; PRJs: 1.1.2. Preparation of Local Area Plans; 1.1.3. Preparation of Functional Area Plans ; 1.1.4.Undertake Special Projects.

1.1.2. 1.1.2.1. Velile % N/A N/A Draft LAP, FAP and 100% Project is currrently underway as per SDBIP and Project Plan Indirectly linked to KPI 1.1 Spatial Preparation of Greater Inanda Ndaba scheme prepared by 30 J Transformation and Integration. Local Area LAP, FAP and June 2019 for Council Plans Draft Scheme adoption (100%)

1.1.3. 1.1.3.1. R603 Ndumiso % N/A N/A Settlement Plan & Draft 100% Project completed. Indirectly linked to KPI 1.1 Spatial Preparation of (Adams) Zondo Scheme prepared by 30 J Transformation and Integration Functional Settlement June 2019 for Council Area Plans Plan & Draft adoption (100%) Scheme

1.1.4. 1.1.4.1. Justin % Central Scheme 100% Central Scheme Report 100% Indirectly linked to KPI 1.1 Spatial Undertake Central & Rajan Report prepared by prepared by 30 June J Transformation and Integration. Special Scheme 30 June 2018 2019 for Council adoption Projects Review (100%) (100%)

1.1.5 1.1.5.1. Emmanuel % N/A N/A Northern Rural 65% The BAC approved the recommendation to appoint the We await further advice Project on hold pending Appeal outcome Indirectly linked to KPI 1.1 Spatial Preparation of Northern Rural Letebele Settlement Plan & Draft L consultant on 24/4/2019. Based on the date the BAC from the eThekwini Legal Transformation and Integration. Northern Rural Settlement Scheme prepared by 30 approved the item (24/4/2019), there was sufficient time to Compliance Unit. Settlement Plan and Draft June 2019 for Council deliver the Inception Report (2 weeks) and Draft Status Plan and Draft Scheme adoption. (100%) Quo report (1 month). During May 2019 numerous Scheme enquiries were made to SCM to determine when the letters to unsuccessful bidders were going to be issued and the letter to the successful bidder issued. Letters to unsuccessful bidders were issued by SCM on 4/6/2019. Once the letters to unsuccesful bidders were issued there was an appeal which was not anticipated and it resulted in the project process being delayed.Upon receipt of the appeal the SCM issued a directive on 6/6/2019 that we must not proceed with work in light of the notice of intention to appeal issued by an unssuccesful bidder.The objection against the tender award was received on 13/6/2019. The eThekwini Legal Compliance Unit requested Development Planning to respond to the objector's letter on 18/6/2019 which was generated and sent to SCM & eThekwini Legal Compliance Unit on 28/6/2019.

1.1.6 Maintain days N/A N/A Average of 30 days taken 30 Indiretly linked: KPI 1.5. 99% of all the overall to provide town planning J applications finalised within statutory time taken to decision on (PA) building timeframe of 30 days for applications less process PA plan applications for than 500m2 and 60 days for applications building plan 2018/19 financial year. greater than or equal to 500m2 applications Sect National SFA National Performance Programme Project Sub-project Sub- Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to Comment Links or KPA Treasur Indicator project measure 2017/2018 Performance 2018/19 Performance for improve Performance y Ref (Output level owner as at 30 June 2018/2019 No. only) 2018

Basic 1.2 Production 1.2. Ensure the 1.2.1. Regular 1.2.1.1. Natasha % Produce the State of 100% Produce the State of 100% The design, printing, and delivery of the SOBR is complete. The DIRECT LINK: Prgm1.2 Ensure the long Service of the Annual long term state of Produce an Govender Biodiversity report, (Biodiversity Biodiversity report, J report was tabled and noted at the ECOD meeting. The SOBR term sustainability of the natural resource Delivery State of sustainability of biodiversity annual State of submit to the report produced submit to the Economic was distributed at the ECOD meeting, Biodiversity Forum and base; Prj 1.2.4. Regular state of Biodiversity the natural reporting Biodiversity Economic and submitted) Development & Planning Two Municipal Libraries biodiversity reporting. (SOB) Report for resource base report Development & committee for noting, DIRECT LINK KPI 1.2 Production of the dissemination to Planning committee present at the Annual State of Biodiversity (SOB) stakeholders for noting and Biodiversity forum and Report for dissemination to stakeholders. present at the dissemination to INDIRECT LINKS: Prgm1.2. Ensure the Biodiversity forum by stakeholders by 30 June long term sustainability of the natural 30 June 2018 2019. (100%) resource base; PRJs: 1.2.1. D'MOSS (100%) (Durban Metropolitan Open Space System) and Finescale Systematic Conversation Planning (SCP); 1.2.2. Large scale programmes for implementation of biodiversity and climate protection, and for green job creation; 1.2.3.Land Acquisition and rezoning to secure critical environmental assets; 1.2.5 Influence city planning to address environmental sustainability and resilience.

ENV4.11 1.3. Percentage % N/A N/A Retain 37% of municipal 37,1% Percentage of biodiversity protected area is an outcome of Indirect link to 1.2.4.1 Produce an of biodiversity land as biodiversity J the systematic conservation assessment that was annual State of Biodiversity report priority area priority area for 2018/19 undertaken. The target was an estimation, and the within the financial year. outcomes of the assessment are slightly higher than the metro(ENV4.11 ) estimated figure.

ENV4.21 1.4. Proportion % N/A N/A Minimum of 6.9% of 7,1% The Increase in protected areas is attributed mainly to re- Indirect link to 1.2.1.1 Produce an of biodiversity Biodiversity priority areas J zoning, acquisition and nature reserve proclaimation. annual State of Biodiversity report priority areas are protected for Extra effort was put on the above mentioned programmes protected 2018/19 financial year. which culminated in a higher number of protected areas (ENV4.21 ) than inirtially targeted.

Basic 1.2. Ensure the 1.2.2. D'MOSS 1.2.2.1. Publish Cameron % 1. Update the 100% 1. Update the 100% 1. Durban’s Systematic Conservation Assessment has been Indirectly Linked: KPI 1.2 Production of Service long term (Durban and maintain Mclean Municipality's Municipality's Systematic J updated (Including feature datasets and the Critical Biodiversity the Annual State of Biodiversity (SOB) Delivery sustainability of Metropolitan D'MOSS and Systematic Conservation Areas).2. No action necessary.3. Attended Project Steering Report for dissemination to stakeholders. the natural Open Space the finescale Conservation Assessment (SCA). 2. Committee meetings and commented on the draft Inanda Local resource base System) and Systematic Assessment (SCA). Publish or review, as Area Plan and the proposed Land Use Scheme. Provided Finescale Conservation 2. Subject to Council necessary, the relevant shape files as required. Comments provided on the Systematic Plan. approval, publish a Municipality's Biodversity Adams/ R603 spatial plan.4. 37.10 % ((extent of the approved Conservation new version of Strategy. 3. Incorporate 2018 Durban Metropolitan Space System/ extent of the Planning D'MOSS as part of D'MOSS and the SCA municipality) *100) (SCP) the town planning into the hierarchy of schemes. 3. Publish municipal plans as or review, as required. 4. Determine necessary, the the percentage of Municipality's biodiversity priority area Biodversity Sector within the Metro by 30 Plan. 4. Incorporate June 2019. (100%) D'MOSS and the SCA into the hierarchy of municipal plans as 1.2.3. 1.2.3.1. Fire Bongani % Firerequired. and Invasive (100%) 30% Implement the Fire and 75% The appointment of a service provider for the FISC programme Indirectly Linked: KPI 1.2 Production of Implement and Invasive Zungu Species Control: Invasive Species Control J has continued to face delays. However, the department did the Annual State of Biodiversity (SOB) large scale Species Construction of new Programme by 30 June attempt to run a number of small contracts to deal with the Report for dissemination to stakeholders. programmes to Control Ecology Base at 2019. (75%) backlog in getting firebreaks prepared on key sites. Support from facilitate Programme. Assagay (30%) Corporate Procurement in getting these appointments made was biodiversity, not forthcoming climate protection, and green job creation

1.2.3.2. Karen % Community 100% Implement the 85% Work achieved has met the expected targets. Tree planting on Indirectly Linked: KPI 1.2 Production of Community Muirhead Reforestation Community Reforestation J sites was achieved, alien plant control was achieved. Final close the Annual State of Biodiversity (SOB) Reforestation Programmes: Programme by 30 June off of the Centre of Excellence buiding was received and minor Report for dissemination to stakeholders. Programmes Reforestation Hub; 2019. (85%) works achieved to specification. Some network issues remain but Infrastructure these are being dealt with by the network department upgrades (100%) Sect National SFA National Performance Programme Project Sub-project Sub- Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to Comment Links or KPA Treasur Indicator project measure 2017/2018 Performance 2018/19 Performance for improve Performance y Ref (Output level owner as at 30 June 2018/2019 No. only) 2018

1.2.3.3. Bheka % N/A N/A Implement the Working 70% . The appointment of a service provider for the implementation of Indirectly Linked: KPI 1.2 Production of Working for Nxele for Ecosystems J the WFE Programme still has not occurred. On Municipal the Annual State of Biodiversity (SOB) Ecosystems Programme by 30 June Website, tender noted as awarded to Imveloyami/LEAD Report for dissemination to stakeholders. Programme. 2019. (70%) Associates. Attempted to set up small contracts to do work in the interim but poor support from Corporate Procurement and none were finalised. As a contingency plan, Small Projects to control IAPs on sites worked by WFE, were drafted and submitted to Corporate Procurement. ToRs drafted for IAP Control on WFE core sites as well as for the Early Detection of Emerging Weeds. Corporate Procurement to appoint small teams to implement projects. Contract Numbers for this project, are herein attached

1.2.4. Land 1.2.4.1. Bheki % Select sites for 100% Select properties for 100% Bid Adjudication Committee granted approvals for the acquisition Indirectly Linked: KPI 1. 2. Production Acquisition Acquire land Mdletshe acquisition and acquisition using a J of selected properties. The sale agreements were signed by the of the Annual State of Biodiversity (SOB) and rezoning identified for obtain authority and prioritisation framework. landowners and Head: Real Estates Department. All documents Report to secure possible purchase land. 100% Obtain Council authority were finalised for the acquisitions to proceed. Liaised with critical acquisition of budget spent by to acquire. Begin Treasury around budget adjustments. The Environmental environmental the end of the negotiations with Acquisitions Liaison meeting was held. assets financial year. landowners. Support Real Estate Department in acquisition of land by 30 June 2019. (100%)

1.2.5. 1.2.5.1. Joanne % 1) Finalise the 100% 1) Finalise the SEA 100 The SEA methodology has been finalised and data collection for Indirectly Linked: KPI 1.2 Production of Influence city Strategic Douwes appointment of a methodology; 2) Ensure J the Status Quo component of work has been completed and the Annual State of Biodiversity (SOB) planning to Environmental service provider to comprehensive data integrated into the Status Quo report. Stakeholder engagement Report for dissemination to stakeholders. address Assessment undertake the SEA. collection from municipal for the Status Quo component has been concluded and feedback environmental (SEA) 2)Set up a steering sectors and relevant is being integrated into the Status Quo report. Infographics have sustainability committee for SEA. external stakeholders; 3) been developed to support the outcomes from the Status Quo and resilience 3) Inception meeting Facilitate focus group component.Regular project management team meetings have with service provider engagements and the been convened, as have meetings with the SEA Municipal to finalise scope of receipt of comments for Steering Committee. The approach to be adopted for the work. 4) Begin work the Status Quo phase of synthesis component of work has been discussed. on the environmental the SEA; 4) Finalise the status quo phase Status Quo report for the (100%) SEA; 5) Initiate the synthesis phase of the SEA by 30 June 2019. (100%)

1.2.5.2.Durban' Joanne % 1) Finalise Council 100% Implement Durban's 100% The RBO 1 Collaborative Informal Settlement Action Provisional Indirectly Linked: KPI 1.2 Production of s Resilience Douwes approval of Durban's Resilience Srategy, and J Implementation Plan 2019-2022 has been circulated to key the Annual State of Biodiversity (SOB) Strategy Resilience Strategy; pilot projects by 30 June stakeholders in order to move forward with the implementation of Report for dissemination to stakeholders. 2) Begin 2019. (100%) the prioritised Outcomes of Durban's Resilience Strategy. A implementation of meeting with City leadership was convened to discuss the Durban's Resilience Programme Manager : Collaborative Informal Settlement Action Srategy through position, location and duty list (a priority action in Outcome 1). relevant engagement The duty list has been finalised. Initial discussions with the with stakeholders to Human Settlements Unit have been held to address the implement work expansion of the Informal Settlements Upgrading Technical plans proposed for Forum. Discussions with the UK Prosperity Fund continue around the Resilience the technical support for RBO 1 - Outcome 2 which is specifically Building Options in related to informal settlements data; a Steering Committee the Resilience Meeting was convened on 3rd June 2019 to report progress Strategy; 3) Develop made on the coordination and implementation of the UKPF in an implementation Durban; a draft MOA with UKPF and eThekwini Municipality has plan for RBO 1 in the been drafted and has been circulated to UKPF Team for Resilience Strategy; comment. The evaluation of the implementation of the 4) Continue Biodiversity Skills Pilot Project Year 2 has been completed and implementation of will be used to inform the way forward in consultation with the 100RC pilot projects Departments Management Team. where relevant (Resilience SNDB 1.5. 99% of all 1.3. Manage 1.3.1. Meet % 99%Framework applications pilot 100% 99% of all building 100% Over Achieving: SNDB improvements to processes have DIRECT LINK :Prgm 1.3 Manage and applications and regulate the stipulated submitted are on applications meet J assisted in reducing times regulate the built environment; Prj 1.3.1 finalised within built processing target in terms of statutory timeframes for Meet scorecard stipulated processing statutory environment time frames for National Building 2018/19 financial year. time frames for applications timeframe of 30 building permit Regulations (30 days (99%) Directly linked to KPI 1.5. 99% of all days for applications for applications less applications finalised within statutory applications less than 500m2 and 60 timeframe of 30 days for applications less than 500m2 and days for applications than 500m2 and 60 days for applications 60 days for greater than 500m2) greater than or equal to 500m2 applications greater than or equal to 500m2 Sect National SFA National Performance Programme Project Sub-project Sub- Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to Comment Links or KPA Treasur Indicator project measure 2017/2018 Performance 2018/19 Performance for improve Performance y Ref (Output level owner as at 30 June 2018/2019 No. only) 2018

HS2.22 1.6. Average Number N/A N/A Applications with a floor 15.4 Over Achieving: SNDB improvements to processes have KPI evidence is same for this KPI 6 and 7 number of days area of <500m2 J assisted in reducing times taken to process processed within an building plan average of 20 days for applications- 2018/19 financial year. <500m2 (45) (HS2.22 )

HS2.22 1.7. Average Number N/A N/A Applications with a floor 12.5 Over Achieving: SNDB improvements to processes have KPI evidence is same for this KPI 6 and 7 number of days area of >=500m2 J assisted in reducing times taken to process processed within an building plan average of 45 days for applications the 2018/19 financial >=500m2 year.(20) (HS2.22 )

1.8. Issue a 1.3.2. Issue a % N/A N/A 100% of requisitions for 100% 100% which equates to 913 cases out of 913 cases responded to DIRECT LINK: Prgm 1.3 Manage and refusal, refusal, inspection responded to J within 14 days from the date of requisition.Evidence with Project regulate the built environment Prj 1.3.2. beneficial or beneficial or within 14 days of date Manager as files are too large to upload. Issue a refusal, beneficial or certificate of certificate of certificate of that the inspection is occupancy within 20 days from date of occupancy occupancy required for 2018/19 requirement for inspection within 14 days within 14 days financial year. Directly linked to KPI 1.8. Issue a from date of from date of refusal, beneficial or certificate of requirement for requisition for occupancy within 20 days from date of inspection inspection. requirement for inspection

1.9.A full 1.3.3. Provide % A full Statement or 100% (Full A full Statement or spot 100% Evidence to be obtained from the Project Manager's Office: DIRECT LINK :Prgm 1.3 Manage and Statement or an spot Summons Statement or Summons submitted to J Location is: Room G24/G42 West wing- City Engineers Building- regulate the built environment; Prj 1.3.3 spot Summons Enforcement submitted to Metro spot Summons Metro Police within 21 ground floor. Provide an Enforcement and Prosecution submitted to and Police within 21 days submitted to days for 100% of cases Contact: 031 311 7755/311 7140 response to Citywide Programs (a) Metro Police Prosecution for 100% of cases Metro Police for 2018/19 financial Clean My City Campaign (b) UMZ within 21 days response to within 21 days year. Directly linked to KPI 1.9.A full Statement for 100% of all Citywide for all cases) or spot Summons submitted to Metro prosecuted Programs Police within 21 days for 100% of all cases (a) Clean My prosecuted cases City Campaign (b) UMZ

Climate 1.10 Implement 1.4. Develop 1.4.1. % Implement DAC work 100% (DAC Implement a Durban 100% The DAC Annual Report contains all details of achievements in DIRECT LINK: Prg 1.4. Develop and Response DAC work and implement Implementation programme with local work Adaptation Charter work J support of the SDBIP project plan for this KPI. It highlights the implement a Municipal Climate Protection Planning programme with a Municipal of the Durban and international programme programme with local & Lusaka learning exchange. During this financial year we also Programme,Prj 1.4.1. Implementation of local and Climate Adaptation partners by the end implemented) international partners by managed to complete an Urban Design Climate Workshop and a the Durban Adaptation Charter (DAC)., international Response Charter (DAC). of the financial year 30 June 2019. (100%) City-to-Province learning exchange with Mpumalanga province. Directly linked to KPI: 1.10 Implement partners Programme (100%) DAC work programme with local and international partners

1.11 Develop 1.4.2. % Develop sector 100% (Sector Develop sector based 100% The draft Climate Action Plan report outlines the CAP and how it DIRECT LINK: Prg 1.4. Develop and Sector based Facilitate the based based implementation plans for J will be implemented as the DCCS interim implementation plan implement a Municipal Climate Protection implemantation implementation implementation plans implementation the DCCS by 30 June until procurement can be completed for the integration of all Programme, Prj 1.4.2. Facilitate the plans for DCCS of the Durban for the Durban plans 2019. (100%) climate change-related strategies and plans into an integrated implementation of the Durban Climate Climate Climate Change developed) implementation plan for the DCCS. Procurement has just Change Strategy(DCCS) Change Strategy by 30 June proceeded through BEC. Minutes from the DCCS TTT and Directly linked to KPI:1.11 Develop Strategy(DCC 2018. (100%) SEcretariat meetings are provided in support of secretariat Sector based implemantation plans for S) support for the implementation of the governance framework for DCCS the DCCS. The Letter of Appointment and Memorandum of Agreement support conclusion of the GEC research programme and its initiation this academic year. Finally, the action plan for the CAP is provided as well as evidence of how this will be implemented through the CSP.

1.12 Completion 1.4.3. % N/A N/A Completion of the 2017 100% DIRECT LINK: Prg 1.4. Develop and of the 2017 Updating of (calendar year) GHG J implement a Municipal Climate Protection (calendar year) the annual emissions inventory for Programme, Prj 1.4.3. Updating of the GHG emissions greenhouse eThekwini Municipality annual greenhouse gas emissions for the gas emissions by 30 June 2019. inventory eThekwini inventory (100%) Directly linked to KPI: 1.12 Completion Municipality. of the 2017 (calendar year) GHG emissions for the eThekwini Municipality. Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 2 - Developing a Prosperous, Diverse Economy and Employment Creation Plan Owner - Phillip Sithole 2017/18 Financial Year 2018/19 Financial Year Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

Local Providing 2.1. Provide Ajiv % 100% 100% 100% Achievement of 100% Direct link: Economic Economic Economic Maharaj Economic Intelligence and a J 2.1.1. Provide economic intelligence Developmen Leadership Intelligence and a Strategic Economic 2.1.2. Ease of Doing Business t (LED) and Strategic Framework by 30 June 2019 2.1.3. Industrial revitalisation Intelligence Economic Framework as outlined in the SDBIP 2018/19 2.1. Provide Ajiv 2.1.1. Provide Tshegang 2.1.1.1. Produce Tshegang % 4 Publications 100% Production of 4 EDGE 100% Directly linked to KPI 2.1. Provide Economic Maharaj economic Chipeya four EDGE Chipeya (100%) Publications, each having a J Economic Intelligence and a Strategic Intelligence and intelligence Publications special focus area that also Economic Framework as outlined in the a Strategic includes the state of the SDBIP 2018/19 Economic economy for each of the 4 Framework quarters in 2018/19(100%) Indirectly linked to KPI 2.3 The number of jobs created through the municipality's local economic development initiatives including capital projects

2.1.1.2. Organize Tshegang % 4 Seminars 100% Hosting of 4 Seminars in 100% Directly linked to KPI 2.1. Provide four EDGE Chipeya (100%) each quarter of 2018/19 J Economic Intelligence and a Strategic Seminars/ events Financial year based on the Economic Framework as outlined in the topics from the EDGE SDBIP 2018/19 publications(100%) Indirectly linked to KPI 2.3 The number of jobs created through the municipality's local economic development initiatives including capital projects

2.1.1.3. State of Tshegang Number N/A N/A Electronic Report on the 1 Directly linked to KPI 2.1. Provide the Economy Chipeya State of the eThekwini J Economic Intelligence and a Strategic Report economy finalised by 30 Economic Framework as outlined in the Presentation June 2019(1) SDBIP 2018/19

Indirectly linked to KPI 2.3 The number of jobs created through the municipality's local economic development initiatives including capital projects

2.1.2. Ease of Nuthan 2.1.2.1. Study on Nuthan % Report (100%) 100% Draft Report describing the 100% Project has already been Directly linked to KPI 2.1. Provide Doing Business Maharaj the ease of doing Maharaj state of the City's J achieved during 2017/18 Economic Intelligence and a Strategic business environment regarding the financial year Economic Framework as outlined in the ease of doing business SDBIP 2018/19 completed(100%) Indirectly linked to KPI 2.3 The number of jobs created through the municipality's local economic development initiatives including capital projects

2.1.3. Industrial Mimi 2.1.3.1. Industrial Mimi % Report (100%) 100% Draft Report which outlines 100% Directly linked to KPI 2.1. Provide revitalisation Ndokweni Revitalisation Ndokweni projects to retain and expand J Economic Intelligence and a Strategic Study businesses to be completed Economic Framework as outlined in the by 30th June 2019(100%) SDBIP 2018/19

2.2 Facilitation of Ajiv 2.2 Innovation Ajiv 2.2.1. Facilitation Aurelia 2.2.1.1. Aurelia % Close-out report 100% Completion of the Innovation 100% Direct link: PRJ 2.2.1 Facilitation of the innovation Maharaj Programme Maharaj of Innovation Albert Facilitation of Albert (100%) Programmes by 30 June J Innovation Programme Programme Programme Innovation 2019(100%) Programme Directly linked to KPI 2.2 Facilitation of the innovation Programme

2.3 The number of Ajiv Number 19398 jobs 20255 jobs Achievement of 19,786 jobs 18425 Negligible direct labour CAPEX SPEND Reviewing negligible direct labour category Indirect link: jobs created Maharaj created in created through the City's local L (furniture and equipment, intangible as filtered in the capital expenditure 2.1.1. Provide economic intelligence through the 2017/18 through economic development assets, vehicles etc.) were higher than spreadsheet as received from treasury 2.1.2. Ease of Doing Business municipality's local the Municipality's initiatives and capital projects anticipated in Q4 18/19 was 505,91mil cluster. Also we are going to review the economic local economic by end June 2019. and in Q4 17/18 it was 62,48 mil. baseline and amend the target accordingly. development development initiatives initiatives including capital including capital projects projects

Durban 2.4 Durban Russell % N/A N/A 100% Achievement of 100% Direct Link : 2.3.1. Branding and Investment Investment Curtis Durban Investment J Marketing Development Promotion, Promotion Promotion strategy by 30 2.4.1 Identify, explore and project package and FDI strategy (DIPS) June 2019 2 new opportunity in ICT or existing facilitation / Implementation clusters. retention through a set of 2.5.1 Incentive Packaging projects as outlined in the SDBIP for 2018/19. Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.3 Investment Russell 2.3.1. Branding Farah % N/A N/A Expanded list of Invest 100% Direct Link : KPI 2.4 Durban Investment Promotion and Curtis and Marketing Goolam Durban marketing materials J Promotion strategy (DIPS) Implementation Marketing Development and channels by 30 June through a set of projects as outlined in the 2019(100%) SDBIP for 2018/19.

2.4 Investment Russell 2.4.1 Identify, Sibusiso % To identify two 100% Market and promote two FDI 100% Direct Link : KPI 2.4 Durban Investment Facilitation and Curtis explore and Makhathini new FDI opportunities internationally J Promotion strategy (DIPS) Implementation Servicing project package 2 opportunities by 30 June 2019(100%) through a set of projects as outlined in the new opportunities and project- SDBIP for 2018/19. in ICT or existing manage them for clusters. actioning by departmental project managers by year-end (100%) 2.5 Policy Russell 2.5.1 Incentive Pumla Jali 2.5.1.1 2018/19 Pumla Jali % N/A N/A Finalisation of the Electronic 100% Achieved. Engagements Direct Link : KPI 2.4 Durban Investment Support and Curtis Packaging foreign direct Brochure of foreign direct J held on Incentives as Promotion strategy (DIPS) Implementation Advocacy investment investment incentives (fdi) by captured in emails sent through a set of projects as outlined in the strategies 30 June 2019(100%) on Final Incentives SDBIP for 2018/19. package and engagements with investors. Presentation compiled for Bridge City BPO Park as well as Tsapo Holdings Itinerary

Leverage, 2.5. Implement a Phillip % 85% 83% Implement a set of key 49,64% Direct Link: PRG 2.6.Catalytic Projects Influence set of key Sithole Catalytic Projects in the J and Catalytic Projects eThekwini Municipal region Facilitate in the eThekwini by 30 June 2019(49.64%) Key Municipal region infrastructur as outlined in the e SDBIP for Developme 2018/19. nt and Maximise the Local Benefits

2.6 Catalytic Philip 2.6.1. Point Afika Ndima 2.6.1.1 Inner Afika % N/A N/A Completion of Point 25% Directly linked to KPI 2.5. Implement a set Projects Sithole Waterfront City/Point Ndima Waterfronts upgrades as J of key Catalytic Projects in the eThekwini Waterfront described by 30 June Municipal region as outlined in the SDBIP Development 2019(25%) for 2018/19. Project- Waterrmain Upgrades, inclusive of Public Realm Mahatma Gandhi Road

2.6.1.2 Point Afika % N/A N/A Completion of Point 100% Directly linked to KPI 2.5. Implement a set Waterfront Ndima Waterfronts upgrades as J of key Catalytic Projects in the eThekwini Development described by 30 June Municipal region as outlined in the SDBIP Project - 2019(100%) for 2018/19. Promenade Extension

2.6.2 Centrum Afika Ndima % N/A N/A 100% achievement of 25% Directly linked to KPI 2.5. Implement a set projects as outlined in the J of key Catalytic Projects in the eThekwini Project Plans(25%) Municipal region as outlined in the SDBIP for 2018/19.

2.6.3 Rivertown Themba 2.6.3.1 Rivertown Themba % N/A N/A Completion of appointment of 50% Directly linked to KPI 2.5. Implement a set Masimula Public Realm Masimula consultant and site J of key Catalytic Projects in the eThekwini Upgrade establishment by 30 June Municipal region as outlined in the SDBIP 2019(50%) for 2018/19.

2.6.4. Warwick Themba 2.6.4.1.Taxi Themba % N/A N/A Architectural Services to 50% Directly linked to KPI 2.5. Implement a set Junction Masimula Holding facility and Masimula appoint consultant by 30 J of key Catalytic Projects in the eThekwini complimentary June 2019, to undertake a Municipal region as outlined in the SDBIP infrastructure design of the multi-storey for 2018/19. Taxi Holding(50%)

2.6.5. Southern Nkululeko 2.6.5.1 Package Duduzile % 100% 100% 100% achievement of Light 100% Directly linked to KPI 2.5. Implement a set Densification Mkhize King Edward site Ntombela achievement of industrial park, Sibusiso J of key Catalytic Projects in the eThekwini Corridor (King for High Density projects as Mdakane and Glebelands Municipal region as outlined in the SDBIP Edward, Mixed-use outlined in the NMT by 30 June 2019. for 2018/19. Montclair, Umlazi) development Project Plans

2.6.6. Land-use Soobs % N/A N/A 100% achievement of 30% Project discontinued as Directly linked to KPI 2.5. Implement a set Strategy for C1 Moosamy projects as outlined in the J described in the MTA of key Catalytic Projects in the eThekwini Corridor Project Plans(30%) changes Municipal region as outlined in the SDBIP for 2018/19. Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.6.7. Land-use Soobs % N/A N/A 50% achievement of projects 30% Project discontinued as Directly linked to KPI 2.5. Implement a set Strategy for C9 Moosamy as outlined in the Project J described in the MTA of key Catalytic Projects in the eThekwini Corridor Plans(30%) changes Municipal region as outlined in the SDBIP for 2018/19.

2.6.Implement a Phillip 2.7 Urban Soobs 2.7.1. Facilitate Afika Ndima 2.7.1.1. Beachfront Afika % 90% 75% Completion of procurement 55% The reasons for this delay was the 1) To ensure the completion of the project, Direct Link : set of key Sithole renewal Moonsamy Revitalization of upgrade Ndima of contractors for the Blue L unexpected and significant the project team together with senior 2.7.1. Facilitate Revitalization of the Inner Strategic Projects the Inner City Lagoon area by 30 June changes/recommendations made at the management at Architectural Services have City for Urban 2019(60%) Architectural Services Design Review held a rapid design review process to Renewal in the Panel which took place following the facilitate SCM processes in the 19/20 Directly linked to KPI 2.6.Implement a set of eThekwini MTA period and which resulted in the municipal financial year and to respond to key Strategic Projects for Urban Renewal in Municipal region project being stalled due to a lack of the major comments made at the initial the eThekwini Municipal region as outlined as outlined in the consensus being reached. The Design Review meeting. This partnership in the SDBIP for 2018/19 SDBIP for changes requested by Architectural with Architecture at the onset of the project 2018/19 Services were substantial and would will facilitate buy-in as the project require major changes to the project. progresses. 2) A key lesson has been to As a result, the draft report to Bid improve communication with core Specification Committee (BSC) could Departments prior to establishing SDBIP not be tabled and this resulted in knock targets and drafting of project plans. To this on delays to the entire project. end, before projects are added to the SDBIP, a meeting will be held with supporting departments to discuss project feasibility, concerns, and recommendations from these core departments. 3) A further possible mitigation measure is to have substitute projects within a project pipeline to enable expenditure with similar impact and to make these adjustments within the MTA period

Enterprise 2.7. Trade and Takalani % 100% 99,91% Trade and Sector 99,17% Project 2.8.5.1 Results changed due to Direct Link: PRG 2.8 Stimulate Key and Sector Sector Rathiyaya Development through L Due to board meeting not being held, audit findings Sectors that Promote Economic Growth Developme Development sectors that promote therefore no minutes of board meeting and Create Jobs Through Providing nt through sectors economic growth and create Support for Prioritizes Sectors that promote jobs through providing economic growth support for prioritized sectors and create jobs in the eThekwini Municipal through providing region by 30 June support for 2019(100%) prioritized sectors in the eThekwini Municipal region

2.8 Stimulate Takalani 2.8.1. Automotive Ravesha 2.8.1.1. Ravesha % Facilitate the 100% Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector Key Sectors that Rathiyaya Sector Govender Automotive Sector Govender Implementation of Automative Sector J Development through sectors that promote Promote Development Development of Automotive Development Programmes economic growth and create jobs through Economic Support Programmes Sector by 30 June 2019(100%) providing support for prioritized sectors in Growth and Development the eThekwini Municipal region Create Jobs Programmes Through (100%) Providing Support for Prioritized Sectors

2.8.2. Chemical Ravesha 2.8.2.1. Durban Ravesha % Facilitate the 100% Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector Sector Govender Chemical Sector Govender Implementation of the Chemicals Sector J Development through sectors that promote Development Development of the Chemicals Development Programmes economic growth and create jobs through Support Programmes Sector by 30 June 2019(100%) providing support for prioritized sectors in Development the eThekwini Municipal region Programmes (100%)

2.8.3. Maritime Nomalanga 2.8.3.1. eThekwini Nomalang % Facilitate the 100% Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector Sector Sokhela Maritime Sector a Implementation of the Maritime Sector J Development through sectors that promote Development Development Sokhela of the Maritime Development Programmes economic growth and create jobs through Support Programmes Sector by 30 June 2019(100%) providing support for prioritized sectors in Development the eThekwini Municipal region Programmes (100%)

2.8.4. Furniture Anu Pather 2.8.4.1. Furniture Anu % Facilitate the 100% Establish the Furniture 100% Direct Link : KPI 2.7 Trade and Sector Sector Sector Pather implementation Cluster and Facilitate the J Development through sectors that promote Development Development of the Furniture implementation of the economic growth and create jobs through Support Programmes Sector Furniture Cluster and Sector providing support for prioritized sectors in Development Development Programmes the eThekwini Municipal region Programmes by 30 June 2019(100%) (100%) Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.8.4.2 Furniture Anu % N/A N/A Monitor and Evaluate 100% Direct Link : KPI 2.7 Trade and Sector Incubator Pather Incubation Programme by 30 J Development through sectors that promote June 2019(100%) economic growth and create jobs through providing support for prioritized sectors in the eThekwini Municipal region

2.8.5 Leather and Anu Pather 2.8.5.1 Leather Anu % N/A N/A Facilitate the establishment 90% Due to board meeting not being held, Results changed due to Direct Link : KPI 2.7 Trade and Sector Footwear and Footwear Pather of the Leather and Footwear L therefore no minutes of board meeting audit findings Development through sectors that promote Development Development Cluster and Development economic growth and create jobs through Support Programme Programmes by 30 June providing support for prioritized sectors in 2019(100%) the eThekwini Municipal region

2.8.6. Clothing Anu Pather 2.8.6.1. Clothing Anu % Facilitate the 100% Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector and Textile and Textile Sector Pather Implementation of the Clothing and Textile J Development through sectors that promote Sector Development of the Clothing Sector Development economic growth and create jobs through Development Programmes and Textile Programmes by 30 June providing support for prioritized sectors in Support Sector 2019(100%) the eThekwini Municipal region Development Programmes (100%) 2.8.7. Food Phakamile 2.8.7.1. Fair Food Phakamil % N/A N/A Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector Processing Mbonambi Company e of the food processing J Development through sectors that promote Sector Programmes Mbonamb Initiative Development economic growth and create jobs through Development i Programmes by 30 June providing support for prioritized sectors in Support 2019(100%) the eThekwini Municipal region

2.8.8. Business Simanga 2.8.8.1. Business Simanga % Facilitate the 100% Facilitate the implementation 100% Direct Link : KPI 2.7 Trade and Sector Process Magwenyan Process Magweny Finalisation and of the BPO Development J Development through sectors that promote Outsourcing e Outsourcing ane Implementation programmes by 30 June economic growth and create jobs through Initiative Initiative of the BPO 2019(100%) providing support for prioritized sectors in Development the eThekwini Municipal region programmes (100%) 2.8.9. ICT Sector Simanga 2.8.9.1. Simanga % Facilitate the 100% Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector Initiatives Magwenyan SmartXchange ICT Magweny Implementation of the ICT Business J Development through sectors that promote e Incubator ane of the ICT Incubation Programmes by economic growth and create jobs through Business 30 June 2019(100%) providing support for prioritized sectors in Incubation the eThekwini Municipal region Programmes (100%) 2.8.9.2. ICT & E Simanga % N/A N/A Facilitating ICT & E 100% Direct Link : KPI 2.7 Trade and Sector Initiatives Magweny Programmes to train and J Development through sectors that promote ane place individuals for work in a economic growth and create jobs through sector by 30 June providing support for prioritized sectors in 2019(100%) the eThekwini Municipal region

2.8.10. Durban Gary Cullen 2.8.10.1. Durban Gary % Facilitate the 100% Facilitate the Development of 100% Direct Link : KPI 2.7 Trade and Sector Leisure, Leisure, Cullen Development of the Durban Leisure, J Development through sectors that promote Entertainment Entertainment and the Durban Entertainment and Tourism economic growth and create jobs through and Tourism Tourism Sector Leisure, Sector Development providing support for prioritized sectors in Sector Development Entertainment Programmes by 30 June the eThekwini Municipal region Development Programmes and Tourism 2019(100%) Sector Development Programmes (100%)

2.8.10.2 Precinct Gary % N/A N/A Facilitate the implementation 100% Direct Link : KPI 2.7 Trade and Sector management Cullen of Precinct Management J Development through sectors that promote Support Programmes by 30 economic growth and create jobs through June 2019(100%) providing support for prioritized sectors in the eThekwini Municipal region

2.8.11. Green Gary Cullen 2.8.11.1. Durban Gary % Facilitate the 100% Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector Economy Sector Green Corridor Cullen Implementation of the Durban Green Corridor J Development through sectors that promote Development of the Durban Eco-Tourism Programmes by economic growth and create jobs through Support Green Corridor 30 June 2019(100%) providing support for prioritized sectors in Eco-Tourism the eThekwini Municipal region Programmes (100%) 2.8.11.2. Waste Phakamil % Facilitate the 100% Facilitate the Implementation 100% Direct Link : KPI 2.7 Trade and Sector Materials e Implementation of the Waste Materials J Development through sectors that promote Recovery Industry Mbonamb of the Waste Recovery Industry economic growth and create jobs through Development i Materials Development Programmes providing support for prioritized sectors in Programmes Recovery by 30 June 2019(100%) the eThekwini Municipal region Industry Development Programmes (100%) 2.8.12. Sector Mthokozisi 2.8.12.1 Sector Mthokozis % Facilitate the roll 100% Management of sector 100% Direct Link : KPI 2.7 Trade and Sector Advisory Zondi Programmes i Zondi out of a industrial support programmes J Development through sectors that promote Programme information census for the information management by economic growth and create jobs through management eThekwini region 30 June 2019(100%) providing support for prioritized sectors in (100%) the eThekwini Municipal region Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.8. Facilitating Oswald % 100% 100% Facilitating Industry Skills and 99% The information relating to sub project Results changed due to Direct Link: PRG 2.9 Facilitating Industry Industry Skills and Nzama Economic inclusion by 30 L 2.9.1.1 was taken by CIIU and has audit findings Skills and Economic Inclusion Economic June 2019(100%) never been returned as a result we inclusion as could not provide sufficient information. outlined through the projects in the SDBIP for 2018/19

2.9 Facilitating Philip 2.9.1. Thulani 2.9.1.1. Develop a Nonku % 100% 100% Mentorship programme 95% The information relating to this sub Results changed due to Directly linked to KPI 2.8. Facilitating Industry Skills Sithole Implementation of Nzama programme to Mthembu developed to ensure the L project was taken by CIIU and has audit findings Industry Skills and Economic inclusion as and Economic Empowerment ensure the integration of women into the never been returned as a result we outlined through the projects in the SDBIP Inclusion initiatives integration of economy by 30 June could not provide sufficient information. for 2017/18 women into the 2019(100%) economy (Women Empowerment Programme)

2.9.1.2. Access to Nelisa % 100% 100% Conduct Ward Based 100% Directly linked to KPI 2.8. Facilitating information Mshengu Business Empowerment J Industry Skills and Economic inclusion as Empowerment Workshops so that outlined through the projects in the SDBIP Workshops communities are empowered for 2017/18 with information to meaningfully participate in economic development initiatives by 30 June 2019(100%)

2.9.1.3. BEE Emmanue % 100% 100% Facilitate and coordinate 100% Directly linked to KPI 2.8. Facilitating Workshops l Nene BEE compliance workshops J Industry Skills and Economic inclusion as by 30 June 2019(100%) outlined through the projects in the SDBIP for 2017/18

2.9.1.4. Support to Nonku % 100% 100% Provide support to enterprise 100% ESD workshop was a Directly linked to KPI 2.8. Facilitating enterprise Mthembu development by 30 June J partnership with Ithala, Industry Skills and Economic inclusion as 2019(100%) which resulted into 2 outlined through the projects in the SDBIP workshops targeting for 2017/18 youth and women. The youth programme includes a competition open to all KZN entrepreneurs and the women programme ends with an award ceremony at the end of the year celebrating those that have done well in their businesses in the province. The concept note is as per the partnership request letter.

2.9.2. Fashion Thulani 2.9.2.1. Durban Sindi % Implementation 100% 100% Implementation of the 100% Directly linked to KPI 2.8. Facilitating Development Nzama Fashion Fair Shangase of Programmes Fasion Design Program by J Industry Skills and Economic inclusion as Program (100%) 30 June 2019(100%) outlined through the projects in the SDBIP for 2017/18

2.9.3. Creative Thulani 2.9.3.1. Arts and Sindi % 100% 100% 100% Implementation of the 100% Directly linked to KPI 2.8. Facilitating Arts Development Nzama Craft Sector Shangase Creative Arts Development J Industry Skills and Economic inclusion as Program Development Program by 30 June outlined through the projects in the SDBIP 2019(100%) for 2017/18

2.9.4. Thulani 2.9.4.1. Emmanue % Implementation 100% 100% Implementation of the 100% Directly linked to KPI 2.8. Facilitating Construction Nzama Construction l Nene of Development Construction Development J Industry Skills and Economic inclusion as Development Development Programmes Program by 30 June 2019. outlined through the projects in the SDBIP Program Program (100%) for 2017/18

2.9.5. Tourism Thulani 2.9.5.1. Tourism Nelisa % 100% 100% Provide support to tourism 100% Directly linked to KPI 2.8. Facilitating Development Nzama Enterprise Mshengu SMMEs through training, J Industry Skills and Economic inclusion as Program Development capacity building, outlined through the projects in the SDBIP participation at events and for 2017/18 trade shows &virtual business inclubation through the Community Tourism Offices.(CTOs) by 30 June 2019(100%)

2.9.5.2. Rural and Nelisa % 100% 100% 100% - Identify eco-tourism 100% Directly linked to KPI 2.8. Facilitating eco-tourism Mshengu related products existing in J Industry Skills and Economic inclusion as product Rural & Township areas and outlined through the projects in the SDBIP development provide support in terms of for 2017/18 (Hazelmere Dam; product development, Valley of 1000 service excellence and Hills; Umgababa) access to markets by 30 June 2019. 2.9.5. Tourism Thulani Development Nzama Program

Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.9.5.3. Nelisa % 100% 100% 100% - Identify cultural 100% Directly linked to KPI 2.8. Facilitating Developing cultural Mshengu tourism related products J Industry Skills and Economic inclusion as and heritage existing in Rural & Township outlined through the projects in the SDBIP tourism (e.g. areas and provide support in for 2017/18 Inanda Heritage terms of product Route) development, service excellence and access to markets by 30 June 2019

2.9.5.4. Promoting Nelisa % 100% 100% Identifying and developing 100% Directly linked to KPI 2.8. Facilitating SMMEs through Mshengu platforms for access, e.g. J Industry Skills and Economic inclusion as tourism development of the Durban outlined through the projects in the SDBIP Shop Initiative to showcase for 2017/18 tourism related products offered by tourism SMMEs during 2018/19 Financial year(100%)

2.9. Managing the Oswald % 100% 100% Managing the Informal 99% Project 2.10.1.1 Project 2.10.1.1 Results changed due to Direct Link: PRJ 2.10 Provide support to Informal Economy Nzama Economy by providing an L There was a delay on the completion of The completion certificate will be issued on audit findings the informal economy by providing an enabling platform for the local the project the 31st of July 2019. enabling platform informal sector during for the local 2018/19 Financial informal sector by year(100%) implementing a set of operational and management initiatives as outlined in the SDBIP for 2018/19

2.10 Managing Thulani 2.10.1. Provide Michael 2.10.1.1. Provide Michael % 100% 100% 100% of provision of support 98% There was a delay on the completion of The completion certificate will be issued on Results changed due to Directly linked to KPI 2.9. Managing the the Informal Nzama support to the Hlangu infrastructure Hlangu to the informal market by 30 L the project the 31st of July 2019. audit findings Informal Economy by providing an enabling Economy informal economy support and June 2019. platform for the local informal sector by development to implementing a set of operational and informal trade management initiatives as outlined in the SDBIP for 2018/19

2.10.1.2 Sipho % N/A N/A 100% achievement of the 100% Directly linked to KPI 2.9. Managing the Renovation of Muthwa renovation of the Tongaat J Informal Economy by providing an enabling Tongat Morning Morning Market project by 30 platform for the local informal sector by Market June 2019. implementing a set of operational and management initiatives as outlined in the SDBIP for 2018/19

2.10. Managing Oswald 2.11 Managing Oswald 2.11.1 Provision Jason 2.11.1.1. Provide a Number N/A N/A Achieve a total number of 298 Direct Link: PRJ 2.11.1 Provision of the Bulk Fresh Nzama the Bulk Fresh Nzama of Trading Moonsamy trading platform for 298 trading days by 30 June J Trading Platform and enhancement of Produce Market Produce Market Platform and the Fresh Produce 2019. facility. by providing an enhancement of Market enabling platform facility. Directly linked to KPI 2.10. Managing the for businesses in Bulk Fresh Produce Market by providing an the Fresh Produce enabling platform for businesses in the sector as outlined Fresh Produce sector as outlined in the in the SDBIP for SDBIP for 2018/19 2018/19

2.11. Enterprise Oswald % 100% 100% Achievement of the projects 90,3% Results changed due to Direct Linked to: 2.12.1. Facilitate Development Nzama as outlined in the SDBIP for L audit findings strategic partnerships (including public- 2018/19(100%) private partnerships) to support Enterprise Development 2.12.2. Provision of Support Services to Small Enterprises and Cooperatives

Indirect link; 2.12.3 Agri-business

2.12 Enterprise Thulani 2.12.1. Facilitate Thulani 2.12.1.1. Elizabeth % 100% 100% 100% achievement of 100% Directly linked to KPI 2.11. Enterprise Development Nzama strategic Nzama Enterprise Nhliziyo Enterprise Development and J Development partnerships Development and Business Linkages by 30 (including public- Business Linkages June 2019 private partnerships) to support Enterprise Development

2.12.1.2. Strategic Elizabeth % 100% 100% 100% achievement of 100% Directly linked to KPI 2.11. Enterprise Partnerships Nhliziyo Strategic Partnerships by 30 J Development June 2019 Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.12.2. Provision Thulani 2.12.2.1. Durban Nonku % 100% 100% Facilitate Durban Business 100% Results changed due to Directly linked to KPI 2.11. Enterprise of Support Nzama Business Fair and Mthembu Fair and Regional Business L audit findings Development Services to Small Regional Business Fairs by 30 June Enterprises and Fairs 2019(100%) Cooperatives

2.12.2.2. Rural and Nelisa % 100% 100% Participate in development of 100% Directly linked to KPI 2.11. Enterprise Township Retail Mshengu Retail Centres for businesses J Development Development operating in Rural and (Retail centres and Township areas through spaza shops) mentorship and training programmes by 30 June 2019(100%) 2.12.2.3. Access to Nonhle % 100% 100% 100% achievement of access 100% Directly linked to KPI 2.11. Enterprise finance Memela to finance advisory services, J Development training provision to SMMEs and Co-operatives and consultations with Developmental Finance Institutions for the proposed financial assistance required by SMMEs and Co- operatives by 30 June 2019

2.12.2.4. Sister Sindi % 100% 100% Hosting of the international 100% Directly linked to KPI 2.11. Enterprise Cities Programme Shangase Participation of the African J Development Designer Fashion Fair 2019, Co-ordination of the African Renaissance Conference and Festival, Participation in the International Trade Platform abroad by 30 June 2019(100%)

2.12.2.5. Ink Emmanue % 100% 100% 100% completion of 100% Directly linked to KPI 2.11. Enterprise Construction l Nene Construction Incubation J Development Incubation programme by 30 June Program 2019.

2.12.2.6. Nonhle % 100% 100% 100% completion of Access 100% Directly linked to KPI 2.11. Enterprise Cooperative Memela to finance Advisory services J Development Development and training provided to Programme SMME’s and Co-operatives by 30 June 2019.

2.12.3 Agri- Thulani 2.12.3.1 Crop Thulani % N/A N/A Implement tunnel farms by 100% Target was LoA(Letter of appointment) Indirect link: 2.11. Enterprise business Nzama Production Tunnel Nzama 30 June 2019(60%) J by June 2019 in anticipation of SCM Development Farms (Rural and delays; but appointment done in Q2 Township) and project implementation has been happening for Q3 & Q4. Project complete now 2.12.3.2 Farmer Thulani % N/A N/A Planning and design of the 50% The target was LoA(Letter of Indirect link: 2.11. Enterprise Production Nzama Farmer support unit facilities J appointment) in anticipation of SCM Development Support Units by 30 June 2019(25%) delays; Since Q2 we had reported that LoA was awarded, project progress has been take place since Q3 & Q4

2.12.3.3 Fencing Thulani % N/A N/A Design and implement 60% Indirect link: 2.11. Enterprise Agri production Nzama Fencing programme by 30 J Development Farms (Rural and June 2019(60%) Township) Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.12.3.4 Irrigation Thulani % N/A N/A Design and implement 60% Indirect link: 2.11. Enterprise Agri production Nzama Irrigation programme by 30 J Development Farms (Rural and June 2019(60%) Township)

2.12.3.5 Agri Thulani % N/A N/A Planning and design seedling 100% Indirect link: 2.11. Enterprise Industrial and Nzama nursery by 30 June J Development Value add 2019(100%) Production

2.12 Percentage Qondi 2.13 Review Qondi 2.13.1 Notify the Qondi Liqwa % 90% of 94% 90% of applicants notified of 95% SLA between Licensing and other Licensing process is Direct Linked to: PRG 2.13 Review of applicants Liqwa Business Liqwa applicant of the applicants the outcome of the Business J internal departments and adherence to interdependent on other Business License regulatory framework notified of License outcome of the notified of the Licence Application within 30 service schedules resulted in most internal departments i.e. and processes Business Licence regulatory business license outcome of the working days of receipt of the applications processed within the Health, Fire, Town application framework and application within Business application during 2018/19 prescribed timeframes Planning, Building and Directly linked to KPI 2.12 Percentage of outcome within 30 processes 30 working days Licence Financial year Metro Police applicants notified of Business Licence days of receipt of of receipt of the Application within application outcome within 30 days of application. application 30 working days receipt of application. of receipt of the application

2.13 Support, Antoinette % 100% 100% Support, market and promote 100% Direct link: PRG 2.14 Special Purpose market and Monty the local film industry by 30 J Vehicle Support, Market and Promote Local promote the local June 2019(100%) Film and Digital Media Industry film industry via the projects as outlined in the SDBIP for 2018/19

2.14 Special Antoinette 2.14.1. Marketing Sharon 2.14.1.1. Develop Sharon % Implementation 100% Implementation of the annual 100% Directly linked to KPI 2.13 Support, Purpose Vehicle Monty & Ngcobo a markerting Ngcobo of projects as Marketing and J market and promote the local film industry to Support, Communications strategy and outlined in the Communications Plan to via the projects as outlined in the SDBIP for Market and communications project plans increase awareness of the 2018/19 Promote Local plan (100%) eThekwini region as a film Film and Digital production hub and increase Media Industry local film production activity by 30 June 2019(100%)

2.14.2. Market Antoinette 2.14.2.1. Market Antoinette % Implementation 100% Implementation of the Annual 100% Directly linked to KPI 2.13 Support, Access and Monty Access and Monty of projects as Market Access and Audience J market and promote the local film industry Audience Audience outlined in the Development Programme to via the projects as outlined in the SDBIP for Development Development project plans increase market penetration 2018/19 (100%) of local content on the continent and globally, grow industry networks, and grow audience consumption oflocal content by 30 June 2019(100%)

2.14.3. Fezile Peko 2.14.3.1. Sibongise % Implementation 100% Support and development of 100% Directly linked to KPI 2.13 Support, Development Develop a Grant ni of projects as local film projects through the J market and promote the local film industry Programmes Programme, Micro Shangase outlined in the Development Grant and via the projects as outlined in the SDBIP for Budget project plans Micro-budget Film 2018/19 Programme and (100%) Programmes by 30 June Policy Planning 2019(100%)

2.14.4. Film Gugu 2.14.4.1. Bongumu % Implementation 100% Develop a Location strategy 100% Directly linked to KPI 2.13 Support, Services Radebe Develop a sa Ntuli of projects as and Policy Planning by 30 J market and promote the local film industry Location strategy outlined in the June 2019(100%) via the projects as outlined in the SDBIP for and Policy project plans 2018/19 Planning (100%) Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

Developing 2.14 Support the Sibusiso % 100% 100% Support the Tourism Sector 100% Direct Link: PRG 2.15 Tourism Marketing a Tourism Sector Zondi through the creation of global J Competetiv through the awareness, partnership- e Tourism creation of global building and an increase of Sector awareness, spending and visitor partnership- numbers in the eThekwini building and an Municipal region by 30 June increase of 2019(100%) spending and visitor numbers in the eThekwini Municipal region, as outlined in the SDBIP for 2018/19

2.15 Tourism Thulani 2.15.1. Expansion Sbusiso 2.15.1.1. Brand Linda % Reports detailing 100% Reports detailing the impact 100% Directly linked to KPI 2.14 Support the Marketing Nzama of the Tourism Zondi and destination Mthembu the impact of the of the specific events during J Tourism Sector through the creation of Sector positioning through specific events 2018/19 Financial global awareness, partnership-building and Events and MICE (100%) year(100%) an increase of spending and visitor sponsored by the numbers in the eThekwini Municipal region, City as outlined in the SDBIP for 2018/19

2.15.1.2. Manage Roshni % Site Inspection 100% 100 Sites Inspected to 100% Directly linked to KPI 2.14 Support the 100 site Mehta Reports (100%) ensure compliance with by- J Tourism Sector through the creation of inspections for laws by 30 June 2019(100%) global awareness, partnership-building and verification of an increase of spending and visitor product quality as numbers in the eThekwini Municipal region, a tourist offering as outlined in the SDBIP for 2018/19

2.15.1.3. Conduct Roshni % Four Socio- 100% Four Socio-economic impact 100% Directly linked to KPI 2.14 Support the 4 socio economic Mehta economic impact assessment conducted by 30 J Tourism Sector through the creation of impact assessment June 2019(100%) global awareness, partnership-building and assessments reports (100%) an increase of spending and visitor numbers in the eThekwini Municipal region, as outlined in the SDBIP for 2018/19

2.15.1.4. Enhance Sbusiso % N/A N/A Report detailing number of 100% Directly linked to KPI 2.14 Support the the perception of Zondi visits/hits, etc. on the Durban J Tourism Sector through the creation of Durban as a website and number of global awareness, partnership-building and tourism destination information queries by 30 an increase of spending and visitor online/web June 2019(100%) numbers in the eThekwini Municipal region, presence globally as outlined in the SDBIP for 2018/19

2.15.1.5. Radio, Sbusiso % Report listing the 100% Report listing the nature and 100% Directly linked to KPI 2.14 Support the TV and print Zondi nature and number of communications J Tourism Sector through the creation of communications number of through the various media global awareness, partnership-building and nationally & communications resources by 30 June an increase of spending and visitor globally (SABC through the 2019(100%) numbers in the eThekwini Municipal region, Radio, TV, Print various media as outlined in the SDBIP for 2018/19 media and CNBC) resources. (100%)

2.15.1.6. Ntomben % Report outlining 100% Report Outlining the nature 100% Directly linked to KPI 2.14 Support the Strategically hle the nature and and number of marketing J Tourism Sector through the creation of position the city of Dlamini number of initiatives in UK, Europe and global awareness, partnership-building and Durban as a must marketing Americas Market by 30 June an increase of spending and visitor visit tourism initiatives in UK 2019(100%) numbers in the eThekwini Municipal region, destination in UK, ,Europe and as outlined in the SDBIP for 2018/19 Europe and America's America market (100%)

2.15.1.7. Melusi % Report on the 100% Report Outlining the nature 100% Directly linked to KPI 2.14 Support the Strategically Khumalo leveraging of and number of marketing J Tourism Sector through the creation of position the city of Sports initiatives in Asia, Australasia global awareness, partnership-building and Durban as a "must- Partnerships in and Middle East Market by an increase of spending and visitor visit tourism the City (100%) 30 June 2019(100%) numbers in the eThekwini Municipal region, destination" in as outlined in the SDBIP for 2018/19 Asia, Australasia and Middle East

2.15.1.8. Meryl % Report Outlining 100% Report Outlining the nature 100% Directly linked to KPI 2.14 Support the Strategically Mbuli the nature and and number of marketing J Tourism Sector through the creation of position the city of number of initiatives in Africa Market global awareness, partnership-building and Durban as a "must- marketing (e.g. South Africa, and an increase of spending and visitor visit tourism initiatives in SADC) by 30 June numbers in the eThekwini Municipal region, destination" in African (e.g., 2019(100%) as outlined in the SDBIP for 2018/19 Africa (e.g. South South Africa, Africa, and SADC) Africa and SADC) market (100%) 2.15.2 Provision Sibusiso 2.15.2.1. Brochure Sibusiso % Distribution 100% Brochures Distributed by 30 100% Directly linked to KPI 2.14 Support the of information and Mngoma Distribution Mngoma Reports (100%) June 2019(100%) J Tourism Sector through the creation of tourism services global awareness, partnership-building and an increase of spending and visitor numbers in the eThekwini Municipal region, as outlined in the SDBIP for 2018/19 Thulani Nzama

2.15.2 Provision Sibusiso of information and Mngoma Sector National SFA National Performance Indicator Programme Programm tourismProject services Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

2.15.2.2. Sibusiso % Reports detailing 100% support rendered to 100% Directly linked to KPI 2.14 Support the Conference Mngoma the support Conferences by 30 June J Tourism Sector through the creation of Support rendered to 2019(100%) global awareness, partnership-building and Conferences an increase of spending and visitor (100%) numbers in the eThekwini Municipal region, as outlined in the SDBIP for 2018/19

2.15.2.3. Cruise Sibusiso % Report detailing 100% Support provided to the 100% Directly linked to KPI 2.14 Support the Industry support Mngoma the nature of Cruise Industry by 30 June J Tourism Sector through the creation of support to the 2019(100%) global awareness, partnership-building and Cruise industry an increase of spending and visitor (100%) numbers in the eThekwini Municipal region, as outlined in the SDBIP for 2018/19

2.15.2.4. Domestic Sibusiso % Reports outlining 100% Trade and Consumer Travel 100% Directly linked to KPI 2.14 Support the Trade and Mngoma details of Trade Shows Attended by 30 June J Tourism Sector through the creation of Consumer travel and Consumer 2019(100%) global awareness, partnership-building and shows Travel Shows an increase of spending and visitor attended (100%) numbers in the eThekwini Municipal region, as outlined in the SDBIP for 2018/19

Facilitating 2.15 Facilitating Nkululeko % 75% 59% Facilitating Nodal 70% Project 2.16.1 Project 2.16.1 Results changed due to Direct link: PRG 2.16 Promoting developmen Nodal Mkhize Development through the L Mtshebheni Inanda Access Road: To resolve the land legal matters, Real audit findings Investment in Priority Nodes and Corridors t in priority Development implementation of specific • We could not present to BSC as there Estates advised that we need to produce nodes and through the capital projects in the are currently land legal matters that SG Diagrams from the Survey Unit. corridors implementation of eThekwini Municipal region need to be addressed. These matters • Reporting will be done to ECOD specific capital by 30 June 2019(75%) cropped up during the process of Committee to gain authority to proceed with projects in the preparing to go out to tender. We are a lease that is needed. eThekwini currently in the process however of Municipal region getting the matter sorted and then will do the presentation and get a decision. • What is normally presented at BSC is the tender contract document and then we deliberate with the committee based on it, so the tender contract document is a BSC report. • Quarter 4 target, there was an error on the target, this was meant to speak to SG Diagrams as the project could not go out to tender due to land legal matters.

2.16 Promoting Nkululeko 2.16.1. Nkululeko % N/A N/A 75% implementation of Town 65% Mtshebheni Inanda Access Road: To resolve the land legal matters, Real Results changed due to Directly linked to KPI 2.15 Facilitating Investment in Mkhize Facilitating Mkhize Centre Projects by 30 June L • We could not present to BSC as there Estates advised that we need to produce audit findings Nodal Development through the Priority Nodes Township Nodal 2019(75%) are currently land legal matters that SG Diagrams from the Survey Unit. implementation of specific capital projects and Corridors Development need to be addressed. These matters • Reporting will be done to ECOD in the eThekwini Municipal region through the cropped up during the process of Committee to gain authority to proceed with implementation of preparing to go out to tender. We are a lease that is needed. specific capital currently in the process however of projects in the getting the matter sorted and then will eThekwini do the presentation and get a decision. Municipal region. • What is normally presented at BSC is the tender contract document and then we deliberate with the committee based on it, so the tender contract document is a BSC report. • Quarter 4 target, there was an error on the target, this was meant to speak to SG Diagrams as the project could not go out to tender due to land legal matters.

2.16.2. Nkululeko 2.16.2.1. Peter % N/A N/A 75% implementation of 75% Directly linked to KPI 2.15 Facilitating Facilitating the Mkhize Hammersdale Link Gilmore Tourism Nodes and J Nodal Development through the development of Road Corridors Development implementation of specific capital projects Green- and Projects by 30 June 2019 in the eThekwini Municipal region Brown Fields industrial areas through the implementation of specific capital projects in the eThekwini Municipal area. Sector National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub- Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links KPA Treasury Indicator (Output owner e owner owner project measure 2017/2018 Performance as 2018/2019 Performance Ref No. level only) owner at 30 June 2018 for 2018/2019

Facilitating 2.16 Facilitating Nkululeko % 75% 63% Planning of all selected 29,79% Project 2.17.1 Results changed due to Direct Link: PRG 2.17 Ensuring township Sustainable Sustainable Mkhize PEAP wards and L Umgababa Beach Infrastructure audit findings development livelihoods livelihoods as implementation of NDPG Upgrade: outlined through funded projects by 30 June The project has exceeded the the projects in the 2019(47.5%) envisaged contract duration in excess SDBIP for of 717% in time as stipulated on the 2018/19 report. The onus of termination of contract lies with the duly appointed SCM committees hence the project manager had expected the project to have long been terminated thus requiring no target further than the mid- term.

Umbumbulu M 30 Upgrade DOT is the custodian of roads infrastructure in the province and despite the project manager’s efforts to lobby the department to conclusive discussions on the matter these efforts failed. Thus subsequent activities in turn remained in abeyance.

2.17 Ensuring Nkululeko 2.17.1 Facilitate % N/A N/A Implementation of NDPG 20% Umgababa Beach Infrastructure Results changed due to Direct link: KPI 2.16 Facilitating township Mkhize development of funded projects by 30 June L Upgrade: audit findings Sustainable livelihoods as outlined through development priority 2019(20%) The project has exceeded the the projects in the SDBIP for 2018/19 economies envisaged contract duration in excess through the of 717% in time as stipulated on the implementation of report. The onus of termination of NDPG grant contract lies with the duly appointed funding for SCM committees hence the project Technical manager had expected the project to Assistance and have long been terminated thus Capital Projects. requiring no target further than the mid- term.

Umbumbulu M 30 Upgrade DOT is the custodian of roads infrastructure in the province and despite the project manager’s efforts to lobby the department to conclusive discussions on the matter these efforts failed. Thus subsequent activities in turn remained in abeyance.

2.17.2. % N/A N/A 75% capital project 75% Direct link: KPI 2.16 Facilitating Facilitating Local implementation of rural J Sustainable livelihoods as outlined through Economic development projects and the projects in the SDBIP for 2018/19 Development 100% planning of all selected projects and PEAP wards by 30 June economic 2019 inclusion in rural areas as outlined through the projects in the SDBIP for 2018/19 Municipal name: EThekwini Municipality Creating a Quality Living Environment Q4 SDBIP: 2018-19 Plan 3 - Creating a Quality Living Environment Plan Owner - Philemon Mashoko / Beryl Mphakathi/ Adrian Peters 2017/18 Financial Year 2018/19 Financial Year National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

Basic service Meet HS1.11 3.1 Number of subsidised Bheki 3.1. New Beryl 3.1.1. Upgrading Bheki 3.1.1.1.The number of Bheki Number 4200 Houses 4364 3 140 Houses 3201 Contractor assessment was done and it was found Directly Linked to SPRJ: delivery infrastructure housing units completed Shabane/Nont Integrated Mphakathi informal Shabane/N subsidized HOUSES Shabane/Nontob constructed/ completed by 30 J that some contractors were achieving their targets 3.1.1.1.The number of subsidized and household (HS1.11) obeko housing settlements, ontobeko constructed/ built. eko Mwelase built. June 2019 and mandates and some were not. Upon HOUSES constructed/ built service needs Mwelase development relocations and Mwelase deliberation it was decided to increase the number and backlogs greenfield projects. of projects given to some contractors in order to Directly linked to KPI 3.1. The number accelerate and ensure completion of projects. of subsidized HOUSES completed.

3.2 The number of Ashley 3.1.2. Provision of Ashley 3.1.2.1.The number of Ashley Number 1500 households 1638 1 191 households 1247 Indicator changed due Directly Linked to SPRJ: households benefiting Roopnairian/L Services for Roopnairia households benefitting Roopnairian benefitting from benefitting from L to Internal Audit 3.1.2.1.The number of households from serviced sites handed orato Piki informal settlement n/Lorato from serviced sites serviced sites serviced sites findings. benefitting from serviced sites handed over for subsidised upgrading & Piki handed over for handed over for handed over for over for subsidised housing units housing units relocations subsidised housing subsidised subsidised housing units housing units units for the 18/19 Directly linked to KPI 3.2 The number financial year of households benefitting from serviced sites handed over for subsidised housing units

3.3. Hectares of land Mkhomazi 3.1.3. Access to Mkhomazi 3.1.3.1. Hectares of Jeffery Naidoo Number 300 338.65 200 Hectares of 424,96 Over achieved because funds were made available Directly Linked to SPRJ: acquired for subsidized Sibisi Land for Housing Sibisi land acquired for land acquired for J to acquire land. 3.1.3.1. Hectares of land acquired for Housing subsidised Housing subsidized subsidized Housing Housing by 30 June 2019 Directly linked to KPI 3.3. Hectares of land acquired for subsidized Housing

3.4. The number of new Mkhomazi 3.1.4. Occupation of Mkhomazi 3.1.4.1. Number of Gugu Ngema Number 4 988 6284 3 140 new fully 3656 Over achieved because of additional Directly Linked to SPRJ: fully subsidized housing Sibisi new fully subsidised Sibisi new fully subsidized subsidized housing J resources(Resources in terms of Community 3.1.4.1. Number of new fully subsidized units allocated. houses housing units allocated units allocated by Liaison Officers on the ground and community housing units allocated 30 June 2019 responding to Allocations when they are called to collect their house keys especially in rural areas Directly linked to KPI 3.4. Number of such as Thoyane and Sobonakhona) and new fully subsidized housing units committed team (Staff also working over the week- allocated ends not for over time (payments), but working for time-off and demonstration of dedication to do hand-over houses even on weekends).

3.5 CRU's - upgrading, Walter Number 60 family units 46 family units 60 family units 255 SPRJ (sub-project) 3.2.1.1: The section has over Directly Linked to SPRJ: refurbishment, and Ngubane upgraded/ upgraded/ upgraded/ J performed due to the additional units that were 3.2.1.1CRU's - upgrading, construction of new family refurbished/ refurbished/ refurbished/ refurbished owing to the storm damage in refurbishment, and construction of new units (at existing hostels). constructed constructed constructed by 30 2017/2018. Of the 40 blocks affected, to date a family units (at existing hostels). June 2019 total of 30 blocks have been refurbished resulting in 3.2.1.2 Construction of new family units more units being upgraded in the financial year (at existing hostels) 2018/19.

SPRJ (Sub-Project) 3.2.1.2: Technical Capacity within the Formal Housing Division have been increased and all projects are monitored on a continuous basis.

3.2. Rental Beryl 3.2.1.CRU/Hostel Smangele 3.2.1.1. CRU's - Walter Ngubane Number 30 family units 30 30 family units 223 The section has over performed due to the Directly Linked to KPI 3.5 CRU's - Housing Strategy Mphakathi management Moloi upgrading, upgraded/ upgraded/ J additional units that were refurbished owing to the upgrading, refurbishment, and refurbishment, of new refurbished. refurbished by 30 storm damage in 2017/2018. Of the 40 blocks construction of new family units (at family units (at existing June 2019 affected, to date a total of 30 blocks have been existing hostels). hostels). refurbished resulting in more units being upgraded in the financial year 2018/19.

3.2.1.2. Construction Walter Ngubane Number 30 new family 16 30 new family units 32 Technical Capacity within the Formal Housing Directly Linked to KPI 3.5 CRU's- of new family units (at uits constructed. constructed by 30 J Division have been increased and all projects are upgrading, refurbishment, and existing hostels). June 2019 monitored on a continuous basis. construction of new family units (at existing hostels).

3.6. Sale of rental and Sipho Ngema 3.2.2. Rental stock Mkhomazi 3.2.2.1. Sale of rental Sipho Ngema Number 4 500 3526 3140 housing units 3412 There were more units particularly in the Northern Directly Linked to SPRJ: Breaking New Ground rationalisation Sibisi and Breaking New sold by 30 June J Region that were identified as ready for sale than 3.2.2.1. Sale of rental and BNG housing (BNG) housing strategy Ground (BNG) housing 2019 originally thought and accordingly were sold to qualifying beneficiaries. Directly Linked to KPI : 3.6. Sale of rental and Breaking New Ground (BNG) housing

3.7 .Upgrade and Vis Moodley Vis 3.2.2.2. Upgrade and Vis Moodley Number 275 housing 280 160 housing units 176 Over achieved as work was accelerated in Isipingo Directly Linked to SPRJ: refurbishment of pre-1994 Moodley refurbishment of pre- units upgraded and J after the approval of rates increase was received 3.2.2.2. Upgrade and refurbishment of housing units 1994 housing units refurbished by 30 from Province and as a resulte16 more completions pre-1994 housing units June 2019 certificates were received. Directly Linked to KPI : 3.7 .Upgrade and refurbishment of pre- 1994 housing units National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

3.8 Number of Title Deeds Mkhomazi 3.3 Title Deeds Beryl 3.3.1 Issuing of Title Mkhomazi 3.3.1.1. Number of title Sipho Ngema Number 2000 2299 2 000 Title Deeds 2081 Establishment of the Title Deed Steeercom to Directly Linked to SPRJ: submitted to the Deeds Sibisi strategy Mphakathi Deeds Sibisi deeds submitted to the submitted to the J fastrack issuing of item 28 (1) service certificate by 3.3.1.1 Number of Title Deeds submitted Registrar for registration deeds registrar for Deeds Registrar Line Departments. Door to door sales campaign to to the Deeds Registrar for registration for subsidized housing registration for for registration for encourage beneficiaries to take transfer for subsidized housing subsidized housing subsidized housing by 30 June 2019 Directly linked to KPI 3.8 Number of Title Deeds submitted to the Deeds Registrar for registration for subsidized housing 3.9 Number of Title Deeds Mkhomazi Mkhomazi 3.3.1.2. Number of Sipho Ngema Number 1250 1284 1 500 Title Deeds 1515 Over achieved due to programme devised to hand Directly Linked to SPRJ: issued to owners for Sibisi Sibisi Title Deeds issued to issued to owners J over title deeds for the the previous quarters. 3.3.1.2 Number of Title Deeds issued to subsidized housing owners for subsidised for subsidized owners for subsidized housing housing housing by 30 June 2019 Directly linked to KPI 3.9 Number of Title Deeds issued to owners for subsidized housing

3.10 The number of N Chetty 3.4. Provision of Beryl 3.4.1. The number Nathanial Number 5000 6299 2 330 households 2578 Main reason for over achieving is that Human Directly Linked to PRJ: households benefitting Incremental Mphakathi of households Chetty/Dou benefitting from J Settlements have done new counts of households 3.4.1 The number of households from Incremental Services Services to benefitting from glas Jooste Incremental for the settlements and the updated counts reveal benefitting from Incremental Services to to Informal Settlements – Informal Incremental Services to that the settlements have grown and that the Informal Settlements – Roads and Roads and Footpaths Settlements - Services to Informal Informal figures originally used in the SDBIP are now out Footpaths access with Stormwater access with Stormwater Roads, Settlements – Settlements – dated. controls. controls. Footpaths, Roads and Roads and Stormwater Footpaths access Footpaths access Directly Linked to KPI: control. with Stormwater with Stormwater 3.10 The number of households controls. controls by 30 benefitting from Incremental Services to June 2019 Informal Settlements – Roads and Footpaths access with Stormwater controls.

HS1.21 3.11 HS1.21 Average Mkhomazi Number N/A N/A Average of 90 150 The average number of days it takes to register a Management will engage with Indicator changed due Indirect Link: 3.3.1.1. Number of title number of days taken to Sibisi days taken to L title deed is 120 days, however, depending on the Performance Management to Internal Audit deeds submitted to the deeds registrar register the title deed register a title deed complexity, challenges or queries raised by the Evaluation Unit and National findings. for registration for subsidized housing, (subsidised stands and for the 2018/19 Deeds Office may take longer than this period. It Treasury representative on the 3.3.1.2. Number of Title Deeds issued to units) financial year should be noted transfer of the title deed is an way forward to measure this owners for subsidised housing independent process outside the control of the Key Performance Indicator. 3.1.4.1. Number of new fully subsidized Municipality or the Conveyancer. As much as there housing units allocated is one Deeds Registry Office in PM Burg- transfer of the title deed is at the discretion of individual Examiner at the Deeds Registry Office. One file may be queried for more than 3 or 4 times and the process may end up taking up to 2 years.

HS1.31 3.12 HS1.31 Number of Faizal Seedat Number N/A N/A 553 informal 559 Indirect Link:3.4.1. The number of informal settlements settlements J households benefitting from Incremental enumerated and classified enumerated and Services to Informal Settlements – (in terms of NUSP or classified by 30 Roads and Footpaths access with equivalent classification) June 2019 Stormwater controls.

HS1.32 3.13 HS1.32 Percentage Bheki Percentage N/A N/A 100% of informal 100% Indicator changed due Indirect Link: 3.4.1. The number of of informal settlements Shabane/Nont settlements using a L to Internal Audit households benefitting from Incremental using a participatory obeko participatory findings. Services to Informal Settlements – approach to planning or Mwelase approach to Roads and Footpaths access with implementing upgrading planning or Stormwater controls. implementing upgrading by 30 June 2019

HS2.21 3.14 HS2.21 Number of Smangele Number N/A N/A 422 rateable 424 Over achieved - The SDP plan was reviewed and Social & Gap houses Indirect Link: 3.3.1.1. Number of title rateable residential Moloi residential J as a result we achieved 16 units per block when delivered, Rates dept deeds submitted to the deeds registrar properties in the subsidy properties in the there are 27 blocks in the project. In the final phase must respond to if they for registration for subsidized housing housing market entering subsidy housing of the development , the total number of units is on the system. Also the municipal valuation roll market entering the 124 as opposed to 122. 3142 BNG houses built municipal valuation but are zero-rated. roll by 30 June 2019 3.15. Built Environment Ken Breetzke 3.5. Address Adrian Peters 3.5.1. Address Ken 3.5.1.1. Built Ken Breetzke Percentage 100% 100% Built Environment 100% Directly Linked to SPRJ: Performance Plan Infrastructure Service Backlogs: Breetzke Environment Performance Plan J 3.5.1.1. Built Environment Performance produced in accordance backlogs: Strategy Office Performance Plan for the next Plan produced in accordance with with National Treasury Strategy office produced in financial year National Treasury guidelines and guidelines and timeframes accordance with produced and timeframes National Treasury submitted to guidelines and National Treasury Directly linked to KPI 3.15. Built timeframes by 30 June 2019 Environment Performance Plan (100%) produced in accordance with National Treasury guidelines and timeframes WS2.11 3.16 Number of new Ednick Msweli 3.6. Address Philemon 3.6.1. Address Ednick 3.6.1.1. The number of Vusumuzi Number 17500 consumer 14233 7 500 consumer 12541 Rate of installation was expected to reduce as Directly Linked to SPRJ: water connections meeting Infrastructure Mashoko Service Backlogs: Msweli consumer units Mkhwanazi units provided units provided with J various contracts were due to expire and be 3.6.1.1. The number of consumer units minimum standards backlogs: Water Water provided with access with access to access to AT renewed. The installations were higher than provided with access to a FREE basic (WS2.11) to AT LEAST a FREE AT LEAST a LEAST a FREE expected. level of potable WATER either by means basic level of potable FREE basic level basic level of of a yard supply households (ground WATER either by of potable potable WATER by tank or metered flow limiter connected to means of an individual WATER 30 June 2019 a yard tap) or, for informal settlements, h.h. yard supply by a standpipe within 200m. (ground tank or metered flow limiter Directly linked to KPI 3.16 Number of connected to a yard new water connections meeting tap) or, for informal minimum standards(WS2.11) settlements, by a standpipe within 200m. 3.6. Address Philemon Ednick Infrastructure Mashoko Msweli backlogs: Water

National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

WS1.11 3.17 Number of new sewer Ednick Msweli 3.6.1.2. The number of Vusumuzi Number 7500 consumer 10368 7 500 consumer 9847 Rate of installation was expected to reduce as Directly Linked to SPRJ: connections meeting consumer units Mkhwanazi units provided units provided with J various contracts were due to expire and be 3.6.1.2. The number of consumer units minimum standards provided with access with access to access to AT renewed. The installations were higher than provided with access to a FREE basic (WS1.11) to AT LEAST a FREE AT LEAST a LEAST a FREE expected. level of SANITATION by means of a UD basic level of FREE basic level basic level of toilet, an existing VIP or, for informal SANITATION by of SANITATION SANITATION by settlements, by means of a means of a UD toilet, 30 June 2019 toilet/ablution block within 200m. an existing VIP or, for informal settlements, Directly linked to KPI 3.17 Number of by means of a new sewer connections meeting toilet/ablution block minimum standards (WS1.11) within 200m.

3.18. The % of non- Devashan 3.6.2. Demand Devashan 3.6.2.1. The % of non- Devashan Percentage 39% 32.7% 36% non-revenue 0% NRW - Sales figures are still being interrogated in Awaiting Sales Data Directly Linked to SPRJ: revenue water loss. Govender management Govender revenue water loss. Govender water loss by 30 L order to determine a more reliable figure for NRW. reconciliation report for 3.6.2.1. The % of non-revenue water June 2019 the 2018/19 FY loss.

Directly linked to KPI 3.18. The % of non-revenue water loss.

3.19 The percentage of Ednick Msweli Percentage 99.47% of 99.38% 84.28 % of 84.59% Rate of installation was expected to reduce as Indirect Link households with access to households with households have households with J various contracts were due to expire and be 3.6.1.1. The number of consumer units AT LEAST a basic level of access to AT access to basic access to AT renewed. The installations were higher than provided with access to a FREE basic Water LEAST a basic level of water LEAST a basic expected. level of potable WATER either by means level of Water level of Water by of a yard supply households (ground 30 June 2019 tank or metered flow limiter connected to a yard tap) or, for informal settlements, by a standpipe within 200m.

WS3.11 3.20 WS3.11 Percentage Sibusiso Percentage N/A N/A 67.7% of 71% New indicator requires refinement of the calculation Indirect Link of Complaints/Callouts Vilane Complaints/Callout J of the target. 3.6.1.2. The number of consumer units responded to within 24 s responded to provided with access to AT LEAST a hours within 24 hours FREE basic level of SANITATION by (sanitation/wastewater) (sanitation/wastew means of a UD toilet, an existing VIP or, ater) for the for informal settlements, by means of a 2018/19 financial toilet/ablution block within 200m. year

WS3.21 3.21 WS3.21 Percentage Richard Percentage N/A N/A 77% of 93% New indicator requires refinement of the calculation Indirect Link: of Complaints/Callouts Mngoma Complaints/Callout J of the target. 3.6.1.1. The number of consumer units responded to within 24 s responded to provided with access to AT LEAST a hours (water) within 24 hours FREE basic level of potable WATER (water) for the either by means of an individual h.h. 2018/19 financial yard supply (ground tank or metered year flow limiter connected to a yard tap) or, for informal settlements, by a standpipe within 200m.

3.6.2.1. The % of non-revenue water loss.

WS5.31 3.22 WS5.31 Water Stalyn Joseph Percentage N/A N/A 90% of all 94% New indicator requires refinement of the calculation Indirect Link: connections metered as a connections are J of the target. 3.6.1.1. The number of consumer units percentage of total metered for the provided with access to AT LEAST a connections 2018/2019 FREE basic level of potable WATER financial year either by means of an individual h.h. yard supply (ground tank or metered flow limiter connected to a yard tap) or, for informal settlements, by a standpipe within 200m.

3.6.2.1. The % of non-revenue water loss.

3.23. The percentage of Siduduzo Percentage 86.01% of 88.34% 74.85 % of 75.25% Rate of installation was expected to reduce as Indirect Link households with access to Mtshali households with of households households with J various contracts were due to expire and be 3.6.1.2. The number of consumer units AT LEAST a basic level of access to AT have access to access to AT renewed. The installations were higher than provided with access to AT LEAST a Sanitation LEAST a basic basic level of LEAST a basic expected. FREE basic level of SANITATION by level of sanitation level of Sanitation means of a UD toilet, an existing VIP or, Sanitation by 30 June 2019 for informal settlements, by means of a toilet/ablution block within 200m.

3. 24. The percentage of Vusumuzi Percentage 93.29% of 96.73% 78.29 % of 78.37% Rate of installation was expected to reduce as Indirect Link estimated indigent Mkhwanazi estimated (570 344 Indigent estimated indigent J various contracts were due to expire and be 3.6.1.1. The number of consumer units households with access to indigent Households with households with renewed. The installations were higher than provided with access to a FREE basic a free basic services: households with access to free access to a free expected. level of potable WATER either by means Water access to a free basic services: basic services: of a yard supply households (ground basic services: Water) Water for the tank or metered flow limiter connected to Water 2018/19 financial a yard tap) or, for informal settlements, year by a standpipe within 200m. National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

3. 25. The percentage of Vusumuzi Percentage 68.81% of 72.62% 59.07% of 59.24% Rate of installation was expected to reduce as Indirect Link estimated indigent Mkhwanazi estimated of Indigent estimated indigent J various contracts were due to expire and be 3.6.1.2. The number of consumer units households provided with indigent households households renewed. The installations were higher than provided with access to a FREE basic free basic services: households provided with provided with free expected. level of SANITATION by means of a UD Sanitation provided with free basic basic services: toilet, an existing VIP or, for informal free basic services: Sanitation by 30 settlements, by means of a services: Sanitation June 2019 toilet/ablution block within 200m. Sanitation

3.26. The number of Jay 3.7. Address Philemon 3.7.1. Address Jay 3.7.1.1. The number of Jay Kalichurun Number 12 000 9873 7 500 connections 5257 Delays in awarding of contracts. Connections Contracts are now awarded and Connections achieved Directly Linked to SPRJ: connections energised Kalichuran Infrastructure Mashoko Service Backlogs: Kalichuran connections energised energised and L achieved were largely completed with limited delivery should increase in the were largely due to 3.7.1.1. The number of connections and captured on Ellipse, backlogs: Electricity and captured on captured on internal resources. next year. efforts by limited energised and captured on Ellipse, for for provision of prepaid Electricity Ellipse, for provision of Ellipse, for internal resources. provision of prepaid electricity to electricity to residential prepaid electricity to provision of Contracts were awarded residential dwellings dwellings residential dwellings prepaid electricity within the last quarter. by 30 June 2019 Directly linked to KPI 3.26. The number of connections energised and captured on Ellipse, for provision of prepaid electricity to residential dwellings

3.27. The number of Jay 3.7.1.2 The number of Jay Kalichuran Number 800 860 800 connections 755 Connections dependent upon customers making Demand dependent. Connections dependent Directly Linked to SPRJ: connections energised Kalichuran connections energised energised and L applications, payment and satisfying requirements. upon customers making 3.7.1.2. The number of connections and captured on Ellipse, and captured on captured on applications, payment energised and captured on Ellipse, for for provision of Ellipse, for provision of Ellipse, for and satisfying provision of conventional electricity to conventional electricity to conventional electricity provision of requirements residential dwellings residential dwellings to residential dwellings conventional electricity by 30 Directly linked to KPI 3.27. The number June 2019 of connections energised and captured on Ellipse, for provision of conventional electricity to residential dwellings

3.28. The Cumulative Thulebone 3.7.1.3. Cumulative Thulebona Number 1 101 705 1240528 1 234 768 1286228 FBE AWARENESS CAMPAIGNS WERE ANNUAL TARGET MET Directly Linked to SPRJ: number of consumer units Memela number of consumer Mamela consumer units consumer units consumer units J INTENSIFIED. INDIGENT HOUSEHOLDS WERE 3.7.1.3. The cumulative number of collecting FREE BASIC units collecting FREE collecting FREE collecting FREE collecting FREE ELECTRIFIED consumer units collecting FREE BASIC ELECTRICITY BASIC ELECTRICITY BASIC BASIC BASIC ELECTRICITY. ELECTRICITY ELECTRICITY ELECTRICITY by 30 June 2019 Directly linked to KPI 3.28. The Cumulative number of consumer units 3. 29. The percentage of Jay Percentage 76.4% 76.3% 77.23% 76.94% Delays in awarding of contracts. Connections Contracts are now awarded and Connections achieved Indirect Link households with access to Kalichuran households with households have households with L achieved were largely completed with limited delivery should increase in the were largely due to 3.7.1.3 The cumulative number of a basic level of electricity access to a basic access to basic access to a basic internal resources. next year. Note: The Electricity efforts by limited consumer units collecting FREE BASIC level of electricity level of level of electricity Unit was not affected by internal resources. ELECTRICITY. by June 2018. electricity) by 30 June 2019. demarcation and the dwelling Contracts were awarded count was not adjusted in within the last quarter. Y2018/19. However, in Y2019/20 the updated dwelling count will be used in the calculations 3.30. The percentage of Thulebone Percentage 16% of estimated 17.53% 17.45% of 18.18% Increased FBE awareness campaigns and Indirect Link estimated indigent Memela indigent of Indigent estimated indigent J electrification projects 3.7.1.1. The number of connections households collecting free households households households energised and captured on Ellipse, for basic services: Electricity collecting free collecting free collecting free provision of prepaid electricity to basic services: basic services: basic services: consumer units. Electricity (per Electricity Electricity for the 3.7.1.3. The cumulative number of quarter) 2018/19 financial consumer units collecting FREE BASIC year ELECTRICITY.

3.31. Electricity losses Deena 3.7. Address Philemon 3.7.2. Electricity Deena Percentage 8.5% electricity 7.11% 8.5% electricity lost 6.2% RMS reports received seem to have stabilised Directly Linked to PRJ: 3.7.2. (technical and non- Govender Infrastructure Mashoko losses (technical Govender lost as a as a percentage of J Electricity losses (technical and non- technical) as a % of backlogs: and non-technical) percentage of electricity technical) as a % of electricity electricity purchases. Electricity as a % of electricity electricity purchased for the purchases. purchases. purchased 2018/19 financial year Directly Linked to KPI: 3.31. Electricity losses (technical and non-technical) as a % of electricity EE1.11 3.32 Number of dwellings Jay Number N/A N/A 730 570 dwellings 727783 Delays in awarding of contracts. Connections Contracts are now awarded and Connections achieved Indirectpurchases. Link: provided with connections Kalichuran provided with L achieved were largely completed with limited delivery should increase in the were largely due to 3.7.1.1. The number of connections to the mains electricity connections to the internal resources. next year. efforts by limited energised and captured on Ellipse, for supply by the municipality mains electricity internal resources. provision of prepaid electricity to (EE1.11 ) supply by the Contracts were awarded residential dwellings municipality by 30 within the last quarter. June 2019 3.7.1.2 The number of connections energised and captured on Ellipse, for provision of conventional electricity to residential dwellings EE3.11 3.33 Percentage of Ivan Laban Percentage N/A N/A 90% of unplanned 100% NRS target met as per Industry standard timeframe Indirectly Linked to PRJ: 3.7.2. unplanned outages that outages are J Electricity losses (technical and non- are restored to supply restored to supply technical) as a % of electricity within industry standard within industry purchases. timeframes (EE3.11) standard timeframes for the 2018/19 financial year

EE3.21 3.34 Percentage of Philani Percentage N/A N/A 20% planned 52.14% Overachieved due to more resources being Indirectly Linked to PRJ: 3.7.2. Planned Maintenance Shange maintenance J available to carry out planned maintenance during Electricity losses (technical and non- Performed (EE3.21 ) performed for the the reporting period, as per the previous quarter. technical) as a % of electricity 2018/19 financial purchases. year National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

EE4.12 3.35 Installed capacity of Deena Megawatts N/A N/A 8 MW installed 13.17 This figure is a representation of the Installed Indirectly Linked to SPRJs: approved embedded Govender (MW) capacity of J capacity of approved embedded generators on the 3.7.2. Electricity losses (technical and generators on the embedded municipal distribution network non-technical) as a % of electricity municipal distribution generators by 30 purchases. network (EE4.12) June 2019

SNDB 3.36 Percentage of Jay Percentage N/A N/A 60% of customer 42% We have limited resources and a high volume of Appointments were made in Indirectly Linked to SPRJs: customer quoutations Kalichuran quoutations L applications.Attempts have been made to fill March 2019. There is a 3.7.1.1. The number of connections produced according to produced vacancies but recommendations were not accepted shortage of vehicles. energised and captured on Ellipse, for standard according to as it did not meet the Employment Equity targets. Productivity should now provision of prepaid electricity to standard for the improve. residential dwellings 2018/19 financial year 3.7.1.2. The number of connections energised and captured on Ellipse, for provision of conventional electricity to residential dwellings

3.37 Percentage of Jay Percentage N/A N/A 50% of electricity 64% Dependent upon customers satisfying requirements Dependent upon Indirectly Linked to SPRJs: electricity connections Kalichuran connections J for connections.More customers met requirements customers satisfying 3.7.1.1. The number of connections energised according to energised then anticipated. requirements for energised and captured on Ellipse, for standard according to connections; streamline provision of prepaid electricity to standard for the and eradicate delays in residential dwellings 2018/19 financial SCM process year 3.7.1.2. The number of connections energised and captured on Ellipse, for provision of conventional electricity to residential dwellings

3. 38. The percentage of Raymond 3.8. Address Philemon 3.8.1. Address Raymond 3.8.1.1 The % of Thandeka Percentage 100% of 109% 100% of 94.48% The annual target was based on 945910 The Unit will continually monitor The households Directly Linked to SPRJ: households with access to Rampersad Infrastructure Mashoko Service Backlogs: Rampersad households with Gwamanda targeted households have households with L households which was changed in February to new dwellings and refuse serviced in 2018/19 3.8.1.1 The percentage of households a basic level of Solid backlogs: Cleansing & Solid access to a basic level households with access to basic access to a basic 1125767 but the target was not adjusted collection service will be offered have increased by 24 with access to a basic level of Solid Waste Removal. Cleansing & Solid Waste of Solid Waste access to a basic level of Solid level of Solid accordingly. The household Units serviced were 1 on occupied dwellings 404 (1 063 624-1 0339 Waste Removal. Waste Removal once a week level of Solid Waste Removal Waste Removal for 063 624 out of 1 125 767 (the new estimated 220) Waste Removal. the 2018/19 number of households). Directly linked to KPI 3. 38. The financial year percentage of households with access to a basic level of Solid Waste Removal.

3. 39. 100% of estimated Raymond Percentage 100% of 101% 100% of estimated 106.06% The percentage achieved is reported at 106.06 % Indirectly Linked to SPRJ: indigent households with Rampersad estimated of Indigent indigent J because the baseline has not been changed since 3.8.1.1. The percentage of households access to a refuse removal indigent Households with households with 2011. The actual households serviced were 625 with access to a basic level of Solid service once a week households with access to a access to a refuse 343 versus the actual target of 595 833 which is Waste Removal. access to a refuse removal removal service based on 2011 consumer unit model figures (625 refuse removal service once a once a week for 343/595 833*100). service once a week the 2018/19 week financial year

3.40. WASTE RECYCLED Robert Abbu Percentage 6.5% solid 7.4% solid waste 8% solid waste 11.21% The Unit achieved 11.21% due to a drastic Indirectly Linked to SPRJ: as a % of total waste waste recycled recycled as a recycled as a J increase in Builder's rubble and the inclusion of 3.8.1.2. The % of municipal landfills in disposed at municipal land as a percentage percentage of percentage of total extenal recyclers and Widlands Durban recycling compliance with the Environmental fill sites. of total waste total waste waste disposed by statistics into the recycling formulae. Conservation Act. disposed disposed 30 June 2019

ENV3.11 3.41 Percentage of known Raymond Percentage N/A N/A 100% of known 106% The percentage achieved was 106 %, the baseline Indirectly Linked to SPRJ: informal settlements Rampersad informal J was not changed when the City adopted the Stats 3.8.1.1. The percentage of households receiving integrated waste settlements SA figures. The actual households serviced were with access to a basic level of Solid handling services (ENV receiving 625 343 versus the actual target of 595 833 which Waste Removal. 3.11) integrated waste is based on 2011 consumer unit model figures. handling services for the 2018/19 financial year

3.8. Address Philemon 3.8.1. Address Raymond 3.8.1.2. The % of Loganathan Percentage 100% 85,10% 80% of municipal 90% Target exceeded was due to unpredictable climatic Indirectly linked to KPI 3.40. WASTE Infrastructure Mashoko Service Backlogs: Rampersad municipal landfills in Moodley landfills in J conditions which triggers issues related to leachate RECYCLED as a % of total waste backlogs: Cleansing & Solid compliance with the compliance with and gas/odour and community complaints etc disposed at municipal land fill sites. Cleansing & Solid Waste Environmental the Environmental Waste Conservation Act. Conservation Act for the 2018/19 financial year

3.42. The number of Randeer 3.9. Address Beryl 3.9.1. Address Randeer 3.9.1.1. The number of Randeer Number 500 641 590 properties 1042 Over-achievement due to previous years and Directly Linked to SPRJ: properties below the Kasserchun Infrastructure Mphakathi Service Backlogs: Kasserchu properties below the Kasserchun below the J current year storm damages. 3.9.1.1. The number of properties below eThekwini defined level of backlogs: Engineering n eThekwini defined eThekwini defined the eThekwini defined level of service service provided with Engineering level of service level of service provided with STORM WATER solutions STORMWATER solutions. provided with STORM provided with . WATER solutions . STORMWATER solutions for the Directly linked to KPI 3.42. The number 2018/19 financial of properties below the eThekwini year defined level of service provided with STORMWATER solutions. 3.9. Address Beryl Infrastructure Mphakathi backlogs: Engineering National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

3.43. The number of km of Dave Thomas Dave 3.9.1.2. The number of Dave Thomas KM 70 kms 70.01 kms 32 kms of new 33.42 Over-achieved because projects from the previous Directly Linked to SPRJ: SIDEWALK constructed. Thomas km of SIDEWALK sidewalk J financial year 17-18 were carried over into 18-19. 3.9.1.2. The number of km of constructed. constructed by 30 SIDEWALK constructed. June 2019 Directly linked to KPI 3.43. The number of km of SIDEWALK constructed. 3.44. The km of Dave Thomas Dave 3.9.1.3. The km of Dave Thomas KM 10 kms 21.17 kms 9 kms of 10.72 Over-achievement due to completion of carry over Directly Linked to SPRJ: unsurfaced ROAD Thomas unsurfaced ROAD unsurfaced road J projects from 2017/18 FY 3.9.1.3. The km of unsurfaced ROAD converted to surfaced. converted to surfaced converted to converted to surfaced surfaced by 30 June 2019 Directly linked to KPI 3.44. The km of unsurfaced ROAD converted to surfaced. TR6.11 3.45 TR6.11 Percentage Thanda Zulu Percentage N/A N/A 100% of 169,90% Over-achievement due to the fact that a number of Indirectly Linked to SPRJ: of unsurfaced road graded unsurfaced road J gravel had to be regraded due to the damages 3.9.1.3. The km of unsurfaced ROAD graded by 30 June caused by flooding, some roads which had already converted to surfaced 2019 been done had to be rebladed that is why we have done almost double of what was planned.

TR6.12 3.46 TR6.12 Percentage Dave Thomas Percentage N/A N/A All planned roads 212% Target was 160km, 340km achieved due to Indirect Link of surfaced municipal road resurfaced and J previous financial year carry overs being completed 3.9.1.4 The km of surfaced municipal lanes which has been resealed by 30 in 18/19 road lanes which has been resurfaced resurfaced and resealed June 2019 (100%) and resealed.

3.9. Address Beryl 3.9.1. Address Dave 3.9.1.4. The km of Dave Thomas KM N/A N/A 160 kms of 340 Over-achievement due to completion of carry over Indrectly linked to KPI 3.46 TR6.12 Infrastructure Mphakathi Service Backlogs: Thomas surfaced municipal surfaced municipal J projects from 2017/18 FY Percentage of surfaced municipal road backlogs: Engineering road lanes which has road lanes which lanes which has been resurfaced and Engineering been resurfaced and has been resealed resealed. resurfaced and resealed by 30 June 2019

3.47 The number of Thami 3.10. Address Beryl 3.10.1. Address Carlos 3.10.1.1. The number Japhet Mkhabela Number 2 PUBLIC Deleted during 1 PUBLIC 0 This taget was not achieved. The Project was This Project will be Directly Linked to SPRJ: PUBLIC TRANSPORT Manyathi Infrastructure Mphakathi Service Backlogs: Esteves of PUBLIC TRANSPORT MTA's TRANSPORT L already designed, but there were environmental implemented in the 2019/20 3.10.1.1. The number of PUBLIC RANKS constructed. backlogs: Ethekwini Transport TRANSPORT RANKS RANKS RANK to be challenges that were experienced, and the facility Financial Year. TRANSPORT RANKS constructed. Ethekwini Authority constructed constructed. constructed by 30 had to be redesigned before environmental Transport June 2019 approval. Directly linked to KPI 3.47. The number Authority of PUBLIC TRANSPORT RANKS constructed.

TR1.12 3.48 TR1.12 Number of Thami Number N/A N/A Currently being 0 This KPI can only be Indirect Link: scheduled public transport Manyathi determined N/A measured once the 3.10.1.1. The number of PUBLIC access points added IPTN is operational TRANSPORT RANKS constructed

3.49. Draft the 18/19 David Lievaart 3.11. Adrian Peters 3.11.1. Establish an David 3.11.1.15 Integrated Lawrence Palmer Percentage N/A N/A Completed 18/19 100% Directly Linked to SPRJ: strategic Infrastructure Infrastructure Asset Management Lievaart Infrastructure Asset SIAMP by 30 June J 3.11.1.15. Integrated Infrastructure Asset Management Plan Asset Plan Management Plan for 2019 (100%) Asset Management Plan for the City to inform the subsequent Management the City MTREF Directly linked to KPI 3.49. Draft the 18/19 strategic Infrastructure Asset Management Plan to inform the subsequent MTREF 3.11. Adrian Peters 3.11.1. Establish an David 3.11.1.1. Infrastructure Simon Scruton Percentage 100% 100% 100% 100% Indirectly linked to KPI 3.49. Draft the Infrastructure Asset Management Lievaart Asset Management J 18/19 strategic Infrastructure Asset Asset Plan Plan Water & Management Plan to inform the Management Sanitation subsequent MTREF 3.11.1.2. Mlungisi Sibiya Percentage 100% 100% 100% 100% The Electricity Unit Indirectly linked to KPI 3.49. Draft the Infrastructure Asset J Asset Management 18/19 strategic Infrastructure Asset Management Plan Plan has eight chapters. Management Plan to inform the Electricity Four chapter are due for subsequent MTREF submission in 3.11.1.3. Infrastructure Dave Thomas Percentage 100% 100% 100% 100% Asset management plan Indirectly linked to KPI 3.49. Draft the Asset Management J in place 18/19 strategic Infrastructure Asset Plan Level 2 -Roads Management Plan to inform the Provision subsequent MTREF

3.11.1.4. Infrastructure Randeer Percentage 100% 100% 100% 100% Stats submitted to Indirectly linked to KPI 3.49. Draft the Asset Management Kasserchun J David Lievaart - CSO 18/19 strategic Infrastructure Asset Plan CSCM Office Management Plan to inform the subsequent MTREF 3.11.1.5. Infrastructure Loganathan Percentage 100% 75% 100% 100% Indirectly linked to KPI 3.49. Draft the Asset Management Moodley J 18/19 strategic Infrastructure Asset Plan Solid Waste Management Plan to inform the subsequent MTREF

3.11.1.6. Infrastructure Thami Manyathi Percentage 100% 70% 100% 5% This matter has not moved. We are yet to fill the Filling the post of the Manager: This matter has not Indirectly linked to KPI 3.49. Draft the Asset Management L post of an Asset Manager, who will be focusing on Assessment will assist. moved. We are yet to 18/19 strategic Infrastructure Asset Plans ETA the Infrastructure Assets of the Unit. fill the post of an Asset Management Plan to inform the Manager, who will be subsequent MTREF focusing on the Infrastructure Assets of the Unit. There is no Asset Management Plan in place yet.

3.11.1.7. Allan Shazi Percentage 100% 100% 100% 100% Indirectly linked to KPI 3.49. Draft the Infrastructure Asset J 18/19 strategic Infrastructure Asset Management Pan Management Plan to inform the Architecture subsequent MTREF 3.11. Adrian Peters 3.11.1. Establish an Infrastructure Asset Management Asset Plan Management

National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

3.11.1.8. Thembinkosi Percentage 100% 100% 100% 0% Indirectly linked to KPI 3.49. Draft the Infrastructure Asset Ngcobo L 18/19 strategic Infrastructure Asset Management Plan Management Plan to inform the Parks & Leisure subsequent MTREF

3.11.1.9. Integrated Dave Thomas Percentage 100% 100% 100% 100% Asset management plan Indirectly linked to KPI 3.49. Draft the Infrastructure Asset J in place 18/19 strategic Infrastructure Asset Management Plan Management Plan to inform the Bridges & Retaining subsequent MTREF Walls 3.11.1.10. Robert Dlamini Percentage 100% 100% 100% 100% IMU has an asset Indirectly linked to KPI 3.49. Draft the Infrastructure Asset J management plan in 18/19 strategic Infrastructure Asset Management Plan place, this plan is due Management Plan to inform the Information Services for review in 20/21 subsequent MTREF 3.11.1.11. Malcolm Joshua Percentage 100% 100% 100% 100% The Infrastructure Asset Indirectly linked to KPI 3.49. Draft the Infrastructure Asset J Management Plan has 18/19 strategic Infrastructure Asset Management Plan been developed and is Management Plan to inform the Fleet 100% complete. subsequent MTREF

3.11.1.12. Gary Wilson Percentage 100% 60% 100% 100% Indirectly linked to KPI 3.49. Draft the Infrastructure Asset J 18/19 strategic Infrastructure Asset Management Plan Management Plan to inform the uShaka subsequent MTREF 3.11.1.13. Lindiwe Percentage 100% 0% 100% 100% The asset management Indirectly linked to KPI 3.49. Draft the Infrastructure Asset Rakharebe J plan has been 18/19 strategic Infrastructure Asset Management Plan ICC established for the Management Plan to inform the Durban ICC. subsequent MTREF

3.11.1.14. Vusi Mazibuko Percentage 100% 100% 100% 0% Indirectly linked to KPI 3.49. Draft the Infrastructure Asset L 18/19 strategic Infrastructure Asset Management Plan Management Plan to inform the Moses Mabhida subsequent MTREF Stadium 3.11.2 Asset David 3.11.2.1 Review Lawrence Palmer Percentage Revised policies 100% Revised policies 80% EMT have decided to wait for the full 2 years Indirectly linked to KPI 3.49. Draft the Management Policy Lievaart Infrastructure Asset approved by approved by L 18/19 strategic Infrastructure Asset Management Policy Council (100%) Council by 30 June Management Plan to inform the 2019 (100%) subsequent MTREF

Address 3.50 Public Transport Mlungisi 3.12. Implement Beryl 3.12.1 Improve Mlungisi 3.12.1.1. Public Japhet Mkhabela Number 50000 74983 65 000 People with 81847 The target was over achieved, 25% more than the Directly Linked to SPRJ: community Services. No. of Wosiyane an effective Mphakathi public transport Wosiyane Transport Services. dissabilities using J target. This is mainly due to the fact that the 3.12.1.1. Public Transport Services - No service backlogs passengers (People with public transport No. of passengers accessible service is now gaining momentum, more of passengers (People With Disabilities) dissabilities) using plan for the (People with scheduled public passengers are aware of the service, the demand using accessible scheduled public accessible scheduled Municipality dissabilities) using transport services has increased drastically. transport services public transport services. accessible scheduled by 30 June 2019 public transport Directly linked to KPI 3.50 Public services. Transport Services. No. of passengers (People with dissabilities) using accessible scheduled public transport 3.51. Public Transport Mlungisi 3.12.1.2 Public Japhet Mkhabela Number 29 000 000 30868077 29 500 000 28 563 638 The target was not achieved, we were only 936 362 The measures taken include Directly Linked to SPRJ: Services. No. of Wosiyane Transport Services - passengers using L passengers short of the target, which is just under ensuring that there are no 3.12.1.2. Public Transport Services - No passengers using No of passengers scheduled public a million, (3.17%) short of achieving the targeted service disruptions, so that of passengers using scheduled public scheduled public transport using scheduled public transport services number. This is due to the previous fare increase commuters return to stable bus transport services services. transport services by 30 June 2019 in August 2018, and also the year end shutdown mode of transport. and School Holidays in December 2018. Directly linked to KPI 3.51. Public Transport Services. No. of passengers using scheduled public transport services. 3.52. Implement an Thami Percentage 67.35% 23% 57.7% 63.75% SPRJ (Sub-Project) 3.12.1.4: The target was over- Directly Linked to SPRJ: effective public transport Manyathi Implementation Implementation Implementation of J achieved by 19.42%. This was due to the 3.12.1.3 Construction of Right of Way - plan for the Municipality of the revised of the revised transport Plan for favourable conditions for the contractor on site ; Dinkelman Road, Pinetown - 1T - 30600 transport Plan transport Plan the 2018/19 SPRJ 3.12.1.5: The target was over-achieved, due 3.12.1.4. Construction of Station along financial year to the utilisation of contingencies for work that was MR577 - 1T - 19997 - C3A Stations unforseen, and this escalated the target, as 3.12.1.5. Construction of Transfer facility contingencies are not part of the calculation and re-alignment of Musa Road - 1T - formula. 15937

3.12.1.3 Construction Japhet Mkhabela Percentage 8.77% 6% 15% 21% This Project was for a very long time affected by Directly linked to KPI 3.52. Implement of Right of Way - J work stoppages, hence it was sitting at 6% for a an effective public transport plan for the Dinkelman Road, very long time. Since the issue of work stoppages Municipality Pinetown - 1T - 30600 was resolved, work commenced on the Project, and hence an achievement as reflected .

3.12.1.4 Construction Japhet Mkhabela Percentage 10% 7% 58% 77.42% The target was over-achieved by 19.42%. This Directly linked to KPI 3.52. Implement of Stations along J was due to the favourable conditions for the an effective public transport plan for the MR577 - 1T - 19997 - contractor on site. Municipality C3A Stations 3.12.1.5 Construction Japhet Mkhabela Percentage 20% 55% 100% 102% The target was over-achieved, due to the utilisation Directly linked to KPI 3.52. Implement of Tranfer Facility and J of contingencies for work that was unforseen, and an effective public transport plan for the re-alignment of Musa this escalated the target, as contingencies are not Municipality Road - 1T - 15937 part of the calculation formula.

3.53. Improve Road Safety Thami Number 99 programmes 91 programmes 93 programmes 91 SPRJ (Sub-Project) 3.12.1.6: Community stopped SPRJ (Sub-Project) 3.12.1.6: Directly Linked to SPRJ: by Conducting Road Manyathi conducted to conducted to conducted to L project and work undertaken by other agencies Projects to be completed in new 3.12.1.6. Traffic calming residential Safety Awareness at improve road improve road improve road could not be completed timeously which prevented financial year if the issues are streets schools and safety safety safety for the implementation of the project. resolved. Reason for not 3.12.1.7. Road Safety Awareness implementation of speed 2018/19 financial completing the work was Campaign humps & intersection year beyond the control of the improvements implementing department. 3.12. Implement Beryl 3.12.1 Improve Mlungisi an effective Mphakathi public transport Wosiyane public transport plan for the Municipality

National SFA National Performance Indicator Programme Programm Project Project Sub-project Sub-project Unit of Annual target Actual Annual target for Actual Performance Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output owner e owner owner owner measure for 2017/18 Performance for 2018/19 for 2018/2019 improve Performance Ref No. level only) 2017/2018

3.12.1.6 Traffic Eugene Naidoo Number 59 50 53 51 Community stopped project and work undertaken Projects to be completed in new Implementing agent Directly linked to KPI 3.53. Improve calming residential L by other agencies could not be completed financial year if the issues are Roads Provision Road Safety by Conducting Road Safety streets timeously which prevented implementation of the resolved. Reason for not Department (Andrew Awareness at schools and project. completing the work was DeSousa). Completion implementation of speed humps & beyond the control of the certificates can be intersection improvements implementing department. obtained from Andrew.

3.12.1.7 Road Safety Phindi Ngidi Number 40 Programmes 41 40 Programmes 40 Directly linked to KPI 3.53. Improve Awareness Campaign conducted by 30 J Road Safety by Conducting Road Safety June 2019 Awareness at schools and implementation of speed humps & intersection improvements TR3.11 3.54 TR3.11 Number of Thami Number N/A N/A 701 000 weekday 718 362 The Durban Transport Service operates on average Indirect Link: weekday scheduled Manyathi scheduled J 45000 trips per month. In some instances some 3.12.1.2 Public Transport Services - No municipal bus passenger municipal bus trips are not operated due to the non- availability of of passengers using scheduled public trips passenger trips by buses and drivers in some instances. This result in transport services 30 June 2019 some trips not operated, an hence lower passenger trips. In this instance the high number of passenger trips is a result of lesser obstacles experienced in scheduled passenger trips, hence high number of operated trips.

TR4.21 3.55 TR4.21 Percentage Thami Percentage N/A N/A 96.1% of 95.1% Durban Transport operates round about 45 000 This Unit will ensure that, Indirect Link: of municipally-contracted Manyathi scheduled L scheduled trips per month. However, some trips through City Fleet, buses are 3.12.1.2 Public Transport Services - No scheduled bus services municipal bus are delayed, or not operated due to shortage of available for the Service of passengers using scheduled public 'on time' services 'on time' buses or shortage of drivers, or factors like load Provider to perform the transport services for the 2018/19 shedding, traffic jam and heavy rain which are service. Other factors are not financial year beyond the control of the operator easy to avoid.

TR5.21 3.56 TR5.21 Percentage Thami Percentage N/A N/A 14.60% of 14.60% Indirect Link: of municipally-contracted Manyathi scheduled J 3.12.1.1. Public Transport Services. No. bus fleet that are low entry municipal buses of passengers (People with dissabilities) that are low-entry using accessible scheduled public for the 2018/19 transport services. financial year

Meet HS1.12 3.57 HS1.12 Number of Ashley Number N/A N/A 1 191 sites 1247 Over achievement was due to additional pockets Indirectly Link: infrastructure formal sites serviced. Roopnairian/L serviced and J being unlocked and serviced. 3.1.2.1.The number of households and household orato Piki handed over by 30 benefitting from serviced sites handed service needs June 2019 over for subsidised housing units and backlogs Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 4 - Fostering a Socially Equitable Environment Plan Owner - Vusi Mazibuko 2017/18 Financial Year 2018/19 Financial Year Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

Community & Basic Promoting N/A 4.1 Compliance with Percentage 100% implementation 100% of SDBIP Achievement of the 100% Direct Link: PRG Emergency Service The Safety Of SAPS Amendment of 3 Projects identified projects achieved targets for the J 4.1 Promoting crime prevention Services Delivery Citizens Act 1998 with regard in the SDBIP in related projects by strategies within the Ethekwini to mandated compliance with SAPS 30 June 2019 Municipal Area functions of Crime amendment Act 1998 (100%) 4.2 Compliance with the Prevention, Traffic during 2017/2018 National Road Traffic Act Management and 4.3 Efficient and effective Bylaw Bylaw Enforcement enforcement

Community & Basic Promoting 4.1 Promoting crime 4.1.1 Develop a Percentage N/A N/A Strategy developed 100% Direct Link: Emergency Service The Safety Of prevention strategies Municipal Crime and approved by J KPI 4.1 Compliance with SAPS Services Delivery Citizens within the Ethekwini Prevention Strategy in 30 June 2019 Amendment Act 1998 with Municipal Area line with the strategy (100%) regard to mandated functions of Crime Prevention, Traffic Management and Bylaw Enforcement

4.1.2 Undertake crime Percentage N/A N/A All combatting 100% Direct Link: combatting measures at measures insituted J KPI 4.1 Compliance with SAPS crime hot spots as within 12 hours of Amendment Act 1998 with identified by the SAPS the incident being regard to mandated functions high priority teams reported/ received of Crime Prevention, Traffic in line with the Management and Bylaw SAPS priority Enforcement incidents by 30 June 2019 (100%)

4.1.3 Undertake crime Percentage N/A N/A All combatting 100% Direct Link: prevention measures for measures insituted J KPI 4.1 Compliance with SAPS service delivery protests within an hour of Amendment Act 1998 with and land invasion issues the incident being regard to mandated functions reported/ received of Crime Prevention, Traffic by 30 June 2019 Management and Bylaw (100%) Enforcement

4.2 Compliance with 4.2.1 Develop and Number N/A N/A 5 regional plans in 25 Direct Link: the National Road implement regional traffic place and 20 J KPI 4.1 Compliance with SAPS Traffic Act management plans for quarterly reports Amendment Act 1998 with the year received on regard to mandated functions implementation of of Crime Prevention, Traffic the plan by 30 June Management and Bylaw 2019 (25) Enforcement

4.2.2 Develop and Number N/A N/A One plan in place 5 Direct Link: implement a specialised and 4 quarterly J KPI 4.1 Compliance with SAPS traffic enforcement plan reports received on Amendment Act 1998 with for the year implementation of regard to mandated functions the plan by 30 June of Crime Prevention, Traffic 2019 (5) Management and Bylaw Enforcement

4.3 Efficient and 4.3.1 Develop and Number N/A N/A 5 bylaw 25 Direct Link: effective Bylaw implement regional Metro enforcement plans J KPI 4.1 Compliance with SAPS enforcement Police bylaw developed & 20 Amendment Act 1998 with enforcement plans regional quarterly regard to mandated functions reports received by of Crime Prevention, Traffic 30 June 2019 (25) Management and Bylaw Enforcement Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

4.3.2 Develop and Number N/A N/A 1 bylaw 5 Direct Link: implement a specialised enforcement plans J KPI 4.1 Compliance with SAPS Metro Police bylaw developed & 4 Amendment Act 1998 with enforcement plan regional quarterly regard to mandated functions reports received by of Crime Prevention, Traffic 30 June 2019 (5) Management and Bylaw Enforcement

Community & Basic Promoting N/A 4.2 Implement the Number N/A N/A 254 activities 261 An over achievement on project 4.4.2 and 4.4.3 - Over Direct Link: PRG Emergency Service The Safety Of Situational and executed by 30 J achieved due to the commitment of staff to tackle the 4.4 Implement the Social, Services Delivery Citizens Environmental June 2019 issue of homelessness and drug abuse, and Over and Situational, Crime Prevention Crime Prevention above the CPTED Project, the Unit forms part of the strategies and Urban safety strategies and various clean up campaigns within the City e.g. Inner management of the Built safety management City and Isiphingo Regeneration. Environment throughout the within the Ethekwini Ethekwini Municipal Area Municipal Area

Community & Basic Promoting N/A 4.4 Implement the 4.4.1. Plan and execute Number N/A N/A 60 activities 60 Direct Link: Emergency Service The Safety Of Social, Situational, activities relating to executed by 30 J KPI 4.2 Implement the Services Delivery Citizens Crime Prevention social policing to support June 2019 Situational and Environmental strategies and Urban social crime prevention in Crime Prevention strategies safety management line with Ward Safety and safety management within of the Built Plans the Ethekwini Municipal Area Environment throughout the Ethekwini Municipal Area

4.4.2. Plan and execute Number N/A N/A 78 activities 82 Over achieved due to the commitment of staff to tackle Direct Link: programs relating to executed executed J the issue of homelessness and drug abuse KPI 4.2 Implement the social policing to support by 30 June 2019 Situational and Environmental drug and substance Crime Prevention strategies abuse prevention and safety management within the Ethekwini Municipal Area

4.4.3.Plan and execute Number 52 52 55 activities 58 Over and above the Crime Prevention Through Direct Link: activities relating to executed by 30 J Enviromental Design (CPTED) Project, the Unit forms KPI 4.2 Implement the social policing to support June 2019 part of the various clean up campaigns within the City Situational and Environmental Crime Prevention e.g. Inner City and Isiphingo Regeneration Crime Prevention strategies Through Environmental and safety management within Design the Ethekwini Municipal Area

4.4.4. Plan and execute Number 60 60 60 ward safety 60 Direct Link: activities relating to plans established J KPI 4.2 Implement the community involvement by 30 June 2019 Situational and Environmental in safety through Crime Prevention strategies establishment of Ward and safety management within Safety Plans the Ethekwini Municipal Area

4.4.5. Implementation of Number N/A N/A 1 Learning 1 Direct Link: the Memorandum of exchange J KPI 4.2 Implement the agreement linked to the completed by 30 Situational and Environmental Africa Forum on Urban June 2019 Crime Prevention strategies Safety (AFUS) program and safety management within the Ethekwini Municipal Area

Community & Basic Promoting N/A 4.3 Implementation Percentage N/A N/A 100% 100% Direct Link: PRG Emergency Service The Safety Of of the social implementation of J 4.5. Implementation of the Services Delivery Citizens development the projects related social development strategy (all strategy to social projects) develoment strategy by 30 June 2019

Community & Basic Promoting N/A 4.5. Implementation 4.5.1.Establish drop-in Number N/A N/A 3 drop-in centres 3 Direct Link: Emergency Service The Safety Of of the social centres established & J KPI 4.3 Implementation of the Services Delivery Citizens development strategy functional by 30 social development strategy June 2019 Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

4.5.2. Facilitate % 24% 24% Shelter identified 100% Direct Link: renovation of homeless and in the process J KPI 4.3 Implementation of the transitional shelter of being renovated social development strategy by 30 June 2019 (100%)

4.5.3. Execute projects Number 10 10 20 projects 20 Direct Link: and programmes on executed by 30 J KPI 4.3 Implementation of the protective behaviour to June 2019 social development strategy enhance moral regeneration

4.5.4. Establish a % N/A N/A Structure 100% Actual from previous Quarter (Q2), Direct Link: structure suitable for an established by 30 J No reporting for Q3 KPI 4.3 Implementation of the integrated approach for June 2019 (100%) social development strategy the implementation of the social development strategy

Community & Basic Promoting N/A 4.4 Promoting safety Percentage N/A N/A 100% 100% Direct Link:PRG Emergency Service The Safety Of of communities implementation of J 4.6 Promoting safety of Services Delivery Citizens within the Ethekwini the projects related communities within the Municipal Area in to community Ethekwini Municipal Area in support of safety by 30 June support of emergency and emergency and 2019 essential services essential services

Community & Basic Promoting 4.6 Promoting safety 4.6.1 Plan, develop and % N/A N/A 100% ward based 100% Direct Link KPI Emergency Service The Safety Of of communities within implement ward based risk profiles J 4.4 Promoting safety of Services Delivery Citizens the Ethekwini risk profiles for 2 wards completed by 30 communities within the Municipal Area in (out of the 7 wards June 2019 Ethekwini Municipal Area in support of emergency incorporated in support of emergency and and essential Vulamehlo municipality) essential services services

4.6.2.Community % 100% 100% 100% execution of 100% Direct Link KPI Awareness program Community J 4.4 Promoting safety of focusing on disaster Awareness communities within the awareness and disaster program focusing Ethekwini Municipal Area in risk avoidance on disaster support of emergency and awareness and essential services disaster risk avoidance by 30 June 2019

4.6.3. Public Information % N/A N/A 100% execution of 100% Quarter 3 was to send out a request for interest in the Advert has been drafted and Direct Link KPI and education on the Public Information J local newspaper. This is currently sitting at all identified stakeholders will 4.4 Promoting safety of definition of emergency and education on communication department for the advert to go out be reminded via email once communities within the that is reported to the the definition of soon and responses that needed to be gathered. advert is out for them to Ethekwini Municipal Area in Emergency call center emergency that is However this was first presented at the disaster respond and RSVP to attend support of emergency and which is a 24-7 operation reported to the management advisory forum which involves both the breakfast session. essential services within the municipal Emergency call internal and external stakeholders. Hence the delay in disaster management center which is a not achieving but this will be executed in the Month of center. 24-7 operation April. within the municipal disaster management center by 30 June 2019 Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

4.6.4. Maintenance of % N/A N/A 100% execution of 100% Direct Link KPI CCTV equipment and maintaining CCTV J 4.4 Promoting safety of infrastructure. 80 Equipment and communities within the Cameras which have infrastructure for Ethekwini Municipal Area in been identified, located in 80 cameras which support of emergency and Crime hotspot areas will have been idenfied essential services be maintained within the and are located in EThekwini Municipal area Crime hotspots annually. 20 x cameras within Ethekwini per quarter. Municipal Area, by 30 June 2019.

Community & Basic Promoting FE1.11 4.5 FE 1.11 Percentage N/A N/A 45% compliance 52% 977 of 1864 structural fire calls attended within 14 Emergency Service The Safety Of Percentage with the required J minutes of despatch Services Delivery Citizens compliance with the attendance time for required attendance structural time for structural firefighting firefighting incidents incidents by 30 June 2019

Community & Basic Promoting FE1.12 4.6 FE 1.12 Number Number N/A N/A 614 full time fire 513 First phase of recruitment process complete, second Second phase of recruitment Emergency Service The Safety Of of full time fighters employed L phase currently in progress to be completed by end of Q1 Services Delivery Citizens firefighters per 1000 by the Municipality 2019/20 population (Total by 30 June 2019 number of full-time firefighters employed by the municipality)

Community & Basic Promoting N/A 4.7 Loss of life from Index/ratio Loss of life index of 1.29 Loss of life Index of 1,37 1,73 66 deaths recorded in the applicable reporting period, It's nature that determines this Fire related deaths in informal Indirect Link: PRG Emergency Service The Safety Of fire and other for 2017/18 1.59 L of which 11 were related to road traffic incidents, 6 outcome, which is beyond the settlements remain a challenge with 4.7. To reduce the incidence Services Delivery Citizens emergencies per occurred supporting Portnet extinguish a ship fire and municipalities control. limited access for emergency and severity of fire and other 100000 population 29 were as a consequence of fires in informal response vehicles, limited water emergencies (All projects) served settlements supply and occupants reliance on less safe sources of heating and lighting often combining and negatively affecting the Unit's ability to respond effectively.

Community & Basic Promoting N/A 4.8 Value of Index/ratio Value of property Value of property 0,71 12,4 Estimating damages is subjective and difficult to verify. It's nature that determines this Indirect Link: PRG Emergency Service The Safety Of property destroyed destroyed of R0.94 for destroyed was R0.68 L Number of high value losses reported in third quarter outcome, which is beyond the 4.7. To reduce the incidence Services Delivery Citizens by fire per R1000 of 2017/2018 per R1000 including R6 billion for a printing and signage company municipalities control. and severity of fire and other rateable value in Prospecton Industrial (estimate provided by owner emergencies (All projects) for building and contents).

Community & Basic Promoting 4.7. To reduce the 4.7.1. Maintain a % 27% 18% 15% execution of 15% Indirect Link: Emergency Service The Safety Of incidence and response fleet Maintain a J KPI 4.7 Loss of life from fire Services Delivery Citizens severity of fire and replacement programme response fleet and other emergencies per other emergencies to ensure fleet age and replacement 100000 population served condition adequately programme to supports delivery of ensure fleet age KPI 4.8 Value of property emergency services and condition destroyed by fire per R1000 of across the Ethekwini adequately rateable value Municipal Area supports delivery of emergency services across the Ethekwini Municipal Area by 30 June 2019

4.7.2. Maintain a high % 100% 100% 100% execution of 50% Awaiting letter of award Line unable to progress any Indirect Link: value equipment Maintaining a high L further until letter of award is KPI 4.7 Loss of life from fire replacement programme value equipment received and other emergencies per to ensure age and replacement 100000 population served condition of equipment programme to adequately supports ensure age and KPI 4.8 Value of property delivery of emergency condition of destroyed by fire per R1000 of services across the equipment rateable value Ethekwini Municipal Area adequately supports delivery of emergency services across the Ethekwini Municipal Area by 30 June 2019 Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

4.7.3. Host educational Number 70 71 70 educational 86 Higher than anticipated demand Indirect Link: school visits to Fire and school visits J KPI 4.7 Loss of life from fire Emergency service hosted by 30 June and other emergencies per Headquarters 2019 100000 population served

KPI 4.8 Value of property destroyed by fire per R1000 of rateable value

4.7.4 Implementation of % N/A N/A 100% 56% Changed priorities per customer, compounded by Number of actual courses Indirect Link: Workplace Skills Plan for Implementation of L resource (principal training officer vacant posts) and delivered exceed original KPI 4.7 Loss of life from fire Fire & Emergency Workplace Skills lack of available specialised vehicles. Note – this is target but have been excluded and other emergencies per Services Unit Plan for Fire & against the achievement per WSP. Achievement from reporting due to not 100000 population served Emergency beyond WSP when considering the customers needs. being the courses originally Services Unit by 30 agreed as per WSP KPI 4.8 Value of property June 2019 destroyed by fire per R1000 of rateable value

4.7.5. Conduct a Number 1200 1206 1490 inspections 1497 Additional locations identified and inspected Indirect Link: comprehensive Fire conducted by 30 J KPI 4.7 Loss of life from fire Safety Inspection of all June 2019 and other emergencies per high risk occupancies at 100000 population served least once in every 12 month period KPI 4.8 Value of property destroyed by fire per R1000 of rateable value

4.7.6. eThekwini Fire % 25% 15% 15% execution of 15% Indirect Link: Training Centre (Phase eThekwini Fire J KPI 4.7 Loss of life from fire 3) Training Centre and other emergencies per (Phase 3) by 30 100000 population served June 2019 KPI 4.8 Value of property destroyed by fire per R1000 of rateable value

4.7.7. Construction of % 48% 40% 100% execution of 75% Delays experienced in respect of work stoppages by Principal Agent and Indirect Link: Permanent Verulam Fire the Construction of L various business forums, an armed robbery, inclement Architectural Liaison have KPI 4.7 Loss of life from fire Station Permanent weather and appointment of the mechanical sub- both escalated challenges and other emergencies per Verulam Fire contractor for HVAC have significantly impacted experienced with regards to 100000 population served Station by 30 June progress on site. Additional challenges relating to the work stoppages, instruction to 2019 connection of services (i.e. water and electricity) are appoint Mechanical Sub- KPI 4.8 Value of property anticipated, which will further impact practical Contractor was issued to destroyed by fire per R1000 of completion. Contractor on 23 April 2019, rateable value professional team has been requested to review options with regards delays in provision of services Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

4.7.8. Scheduled fire % 51% 54% 100% execution of 100% Indirect Link: station refurbishment and Scheduled fire J KPI 4.7 Loss of life from fire renovation to enhance station and other emergencies per and maintain condition of refurbishment and 100000 population served existing infrastructure renovation to (Brigade Head Quarters) enhance and KPI 4.8 Value of property maintain condition destroyed by fire per R1000 of of existing rateable value infrastructure (Brigade Head Quarters) by 30 June 2019 4.7.9. Project Packaging % 25% 0% 10% Project 0% Revised concept design made available to Line for Architectural Services' Fire made aware of Cato Ridge Indirect Link: for Demolition and Packaging for L review and comment 15 May 2019 (comments on challenges with the LAP late April 2019 which includes KPI 4.7 Loss of life from fire Reconstruction of Demolition and original concept design were submitted by Line in performance of the appointed relocation of the N3 interchange and other emergencies per Hammarsdale Fire Reconstruction of October 2018). architectural firm has been and development of a logistics hub, 100000 population served Station Hammarsdale Fire previously documented, Line the impact of which had to be Station by 30 June has no authority over this assessed in terms of the current KPI 4.8 Value of property 2019 contract localities of the Cato Ridge and destroyed by fire per R1000 of Hammarsdale fire stations. rateable value

Community & Basic Promoting N/A 4.9. Ensure the Percentage 85% of SDBIP projects 88.93% of SDBIP 77.5 % execution 80,93% Improved control measures and contractual obligations. Direct Link: PRG Emergency Service The Safety Of safety and security implemented projects achieved of Projects directly J Transversal Management amongst departments within 4.8. Ensure the safety and Services Delivery Citizens of municipal linked to the Key the Unit security of municipal councillors, officials Performance councillors, officials and and municipal Indicator (KPI) municipal assets assets achieved by 30 June 2019

Community & Basic Promoting 4.8. Ensure the safety 4.8.1 Review of the % N/A N/A 55% execution of 55% This Project is complete. Direct Link: KPI 4.9 Ensure Emergency Service The Safety Of and security of Municipal Land Invasion Municipal Land J the safety and security of Services Delivery Citizens municipal councillors, Policy Invasion Policy municipal councillors, officials officials and municipal Review by 30 June and municipal assets assets 2019

4.8.2. Plan and execute % 100% 100% 100% of Planning 100% Direct Link: KPI 4.9 Ensure protection services for and execution of J the safety and security of councillors and protection services municipal councillors, officials employees for councillors and and municipal assets employees by 30 June 2019

4.8.3. 75% % N/A N/A 75% 75% Direct Link: KPI 4.9 Ensure Implementation of the Implementation of J the safety and security of Durban Metropolitan the Durban municipal councillors, officials Land Protection Policy Metropolitan Land and municipal assets for all reports received Protection Policy for all reports received by 30 June 2019 Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

4.8.4 Conduct daily % 80% 91,79% 80% of sites are 93,71% Improved control measures and contractual obligations. Direct Link: KPI 4.9 Ensure inspections to ensure compliant with J Transversal Management amongst departments within the safety and security of that 80% of sites are contractual the Unit municipal councillors, officials compliant with obligations by 30 and municipal assets contractual obligations June 2019

Health Basic Promoting N/A 4.10 Number of 4.9 Provide services 4.9.1 Undertake National Number N/A N/A 12 clinics achieving 12 Although No Audits Conducted in this quarter since Direct link: KPI- 4.10 Number Service The Health Of clinics achieving of high quality Core Standards audits National Core J Clinics Planned to be audited were audited in Q3 by s, of clinics achieving compliance Delivery Citizens compliance in line towards achieving the and develop quality Standards National Department of Health. QIPs developed an in line with the National Core with the National National Core improvement plans compliance using monitored quarterly. (Exceeds target of 4 Standards Core Standards Standards through self/ peer the Ideal Clinic Status assessment results KPI Direct Link: PRG 4.9 by 30 June 2019 Provide services of high quality towards achieving the National Core Standards through the Ideal Clinic Status:PRJ 4.9.1 Undertake National Core Standards audits and develop quality improvement plans

Health Basic Promoting N/A 4.11 Number of 4.10.1 Undertake Ideal Number N/A N/A 12 clinics achieving 33 Over achieved caused by compliance to National Share Municipal Calender with The Unit had Assessments Direct Link: KPI 4.11 Number Service The Health Of clinics achieving Clinic audits and develop Ideal Clinic Status J Calendar of assessments.which added to Municipal Pdoh & NDoH Planned per Facility which was of clinics achieving silver and Delivery Citizens silver and above quality improvement using self/ peer Calender implemented. National and PDoH above Ideal Clinic status Ideal Clinic status plans assessment results Total = Silver (21) Calender included faciloities that KPI Direct Link: PRG 4.9 by 30 June 2019 North = 3 were not on Municipla calender Provide services of high quality South = 10 thaerefore the large number of towards achieving the National West =8 clinics assessed (Self - By the Core Standards through the Gold (7) Municiplaity, and External - by Ideal Clinic Status North = 5 PDoH anf NDoH) PRJ:4.10.1 Undertake Ideal South = 1 Clinic audits and develop West = 1 quality improvement plans Platimum ( 5) North = 1 South = 1 West = 3 4.10.2 Revision of the Percentage N/A N/A Policy review 95% Draft Policy submitted to Head Office for approval, not Document Re-submitted to Indirect Link: KPI 4.10 Health Unit supervision approved by 30 L yet approved Office of the Head, and the Number of clinics achieving policy June 2019 (100%) Policy Advisor weekly. Follow compliance in line with the up to be undertaken. National Core Standards

KPI 4.11 Number of clinics achieving silver and above Ideal Clinic status

Health Basic Promoting 4.10. Mass 4.11.1 Develop and Number 6 7 12 sub district 12 Indirect Link: KPI 4.10 Service The Health Of mobilisation for better implement a health health campaigns J Number of clinics achieving Delivery Citizens health preventative and by 30 June 2019 compliance in line with the promotive strategy. National Core Standards

KPI 4.11 Number of clinics achieving silver and above Ideal Clinic status

Health Basic Promoting N/A 4.12 Percentage 4.11 Improve 4.12.1. Undertake Percentage N/A N/A Average 70% 81% Established a Environmental Health Forum where Audited by National Department Direct Link: PRG 4.11 Service The Health Of adherance to compliance Environmental Health adherance to J issues of quality are being addressed. Adopted the Improve compliance monitoring Delivery Citizens National monitoring of Norms and Standards National peer review and support system to share best of Environmental programmes Environmental Environmental audits and develop Environmental practices in accordance with Health Services programmes in quality improvement Health Services Environmental Health Norms Norms and accordance with plans Norms and and Standards :PRJ4.11.1 Standards in each Environmental Health Standards in each Undertake Environmental sub-district Norms and Standards sub-district by 30 Health Norms and Standards June 2019 audits and develop quality improvement plans Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

Health Basic Promoting ENV1.11 4.13 Percentage of Percentage N/A N/A 60% of AE licences 85,7% Acting Manager has expended much effort in one on Target achieved , resources are Indirect Link : PRG 4.11 Service The Health Of atmospheric processed within J one coaching and mentoring of staff still however posing a major Improve compliance monitoring Delivery Citizens emission licenses stipulated challenge. of Environmental programmes (AELs) processed guidelines by 30 in accordance with within guideline June 2019 Environmental Health Norms timeframes and Standards :PRJ 4.11.1 Undertake Environmental Health Norms and Standards audits and develop quality improvement plans Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

Health Basic Promoting ENV1.12 4.14 Proportion of Percentage N/A N/A 29% of AQ 40% A number of tenders are in the SCM process. These As noted in comment on the C88 Indirect Link : PRG 4.11 Service The Health Of AQ monitoring monitoring stations J pertain to new equipment, upgrading of the Data reporting, the section faces a Improve compliance monitoring Delivery Citizens stations providing providing adequate Aquisition system etc, once in place the network number of challenges which include of Environmental programmes adequate data over data over a performance will be greatly improved the need to restructure, historic in accordance with a reporting year reporting year by capital underfunding leaving end of Environmental Health Norms 30 June 2019 life equipment in the system, the and Standards :PRJ 4.11.1 need to upgrade the existing data Undertake Environmental aquisition system and the like. A Health Norms and Standards number of these risks are now able audits and develop quality to be corrected as authority to improvement plans restructure has been granted and capital funding has been available. Due to long procurement process it will however take some time to upgrade the network

Health Basic Promoting N/A 4.15 Percentage Percentage N/A N/A 92.33% 81,75% The calaculation of this indicator is dependant on Special campaigns took place Direct Link:PRG 4.12 Reduce Service The Health Of achievement of achievement of L performance against 3 indicators.The Target was not assisted by Partners HST burden of HIV and AIDS and Delivery Citizens projects to Reduce linked projects by met against two indicators , .(HTS & Smear (February Frenzy, March TB (all projects) the burden of HIV 30 June 2019 Conversion rate), despite an over achievement agiant mayhem and Siyenza and and AIDS and TB Viral Suppression. This was due to the following - (HTS- Nerve Centre Meetings) there was a drastic drop in performance in quarter - due to the Holiday season), Smear Conversion Rate, during the final quarter, there was a migration in THE TB REGISTER SYSTEM from ETR to TIER .Net.tThe Migration caused a lot of challenges in that there was technical challenges that could not be fixed by the time of reporting). Despite Measures put in place to improve performance,through special campaigns,we just could not close the gap, therefore the final result was lower than set targets.

Health Basic Promoting 4.12 Reduce burden 4.13.1 90% of quarterly % 90% 90% 90 of quarterly 91% Special campaigns took place assisted by Partners N/A Over achieved Direct Link: KPI 4.15 Service The Health Of of HIV and AIDS and cohort patients on ARV cohort patients on J HST (February Frenzy, March mayhem and Siyenza Percentage achievement of Delivery Citizens TB with viral suppression ARV with viral and Nerve Centre Meetings), Patients were also called projects to Reduce the burden suppression by 30 and SMS sent to remind them of appointments. of HIV and AIDS and TB June 2019 Patients lost to follow up were traced by Tracing Team.

4.13.2 Improve TB % 85% 90,60% 87% of patients 62,20% Electronic Patient Register System migration to Filing Clerks have been Direct Link: KPI 4.15 programme performance converting from L Tier.net resulted in many data challenges which had an appointed by the Partner HST Percentage achievement of through increasing sputum smear impact on performance. to assist in sorting challenges projects to Reduce the burden patients converting from positive to negative in records management. of HIV and AIDS and TB sputum smear positive to by 30 June 2019 Tracing Team deployed by negative HST to assist clinics, Manual valdation is being done at Facility level. Training and support has been given. Sector National SFA National Performance Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken to improve Comments Links KPA Treasury Indicator (Output measure 2017/2018 Performance as at 2018/19 Performance for Performance Ref No. level only) 30 June 2018 2018/2019

4.13.3 HIV Counselling Number 600 000 502 247 600000 552333 The low results in Quarter 3 had an impact in the Special campaigns took place Direct Link: KPI 4.15 and Testing counselling/ tests L bottom-line, despite efforts to boost performance assisted by Partners HST Percentage achievement of conducted by 30 through special projects like Siyenza, May Mayhem, (February Frenzy, March projects to Reduce the burden June 2019 February Frenzy and opening of Clinic 1 hour earlier mayhem and Siyenza and of HIV and AIDS and TB Nerve Centre Meetings) . Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 5 - Supporting organisational design, human capital development and management

Plan Owner - Mpilo Ngubane 2017/18 Financial Year 2018/19 Financial Year Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

Municipal Human Capital 5. 1. Percentage % N/A N/A 100% N/A Results to be reported in Indirect Link to Programme 5.1. Providing Institutional Learning and implementation of the implementation of August occupationally directed learning and development Development Development Work Place Skills Plan the Workplace opportunities in the workplace (all projects) and Skills Plan within Transformation the targeted 5.2 Address the numeracy and literacy skills gap timeframe by 30 for employees. June 2019

Municipal Human Capital 5.1. Providing 5.1.1. Implement and Number 100% 100% 13 Interventions 13 Evidence available at Indirectly linked to KPI 5. 3. The percentage of a Institutional Learning and occupationally maintain implementatio implemented and J 11th floor Shell house, Municipality's budget actual spent on implementing Development Development directed learning programmes to n of the maintained by 30 project office. contact its workplace skills plan and and development provide access to generic June 2019 Puleng Ngubane x13150 Transformation opportunities in the Learnerships, Skills learning workplace programmes, programmes Apprentice-ships & in the Scarce Skills for the Workplace unemployed Skills Plan by members of the 30 June 2018 community

5.1.2. Provide Number N/A N/A 7 Annual 7 Evidence available at Indirectly linked to KPI 5. 3. The percentage of a Occupational Skills Programmes J 13th floor shell house. Municipality's budget actual spent on implementing Programme for Implemented by contact Mandla Mthethwa its workplace skills plan employees who are 30 June 2019 x13286 at the lower band of NQF Level 1 a) Plumbing b) Bricklaying c) Driver Training d) Computer Training 1-2, e) First Aid Training 1 f) Construction Roadworks g) Carpentry

5.1.3. Implement Percentage N/A N/A 100% scheduling 100% Evidence available at Indirectly linked to KPI worker skills of the WSP by J 13th floor shell house. 5. 3. The percentage of a Municipality's budget development, 30 June 2019 a) contact Mandla Mthethwa actual spent on implementing its workplace skills learning and Short Courses x13286 plan development b) Computer programmes as per Literacy c) the Workplace Skills Driver Training, Plan d) First Aid e) General Health and Safety 5.1.4. Maintain Number 3 3 Maintain the 3 Evidence available at Indirectly linked to KPI 5. 3. The percentage of a programmes to implementation of J 11th floor Shell house, Municipality's budget actual spent on implementing provide access to In- 3 co-operative project office. contact its workplace skills plan service Training, education Puleng Ngubane x13150 Internships and Work programmes by 30 Experience June 2019 (3) Municipal Human Capital Institutional Learning and Development Development and Transformation

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.2 Address the 5.2.1. Facilitate the Number 6 6 6 programmes 6 Evidence available at Indirectly linked to KPI 5.1 Percentage numeracy and provision of Learning programmes established and J 13th floor shell house. implementation of the Work Place Skills Plan literacy skills gap and Development established maintained contact Mandla Mthethwa for employees. Programmes in the and annually by 30 x13286 following learning maintained June 2019 Areas annually a) English Literacy b) IsiZulu for non IsiZulu Speakers c) Sign Language d) Amended Senior Certificate e) Programme Assessments and Placement f) Numeracy Level 1- 2 (AET)

5.2. Compilation and 5.3 Facilitate work 5.3.1. Facilitate and Percentage 100 % = 100% 100 % Workplace 100% Evidence available with Direct Link: Project 5.3.1. Facilitate and co- submission of the place skills planning co-ordinate the Annual skills Plan and J Mabongi Xhakaza on 11th ordinate the Workplace Skills Plan (WSP) and Workplace Skills Plan by and development Workplace Skills Workplace Annual training floor Shell house. Ext Annual Training Reports (ATR) in the municipality 30 April 2019 Plan (WSP) and Skills Plan & report compiled 29080 Annual Training Annual Trai and submitted to Reports (ATR) in the LGSETA by 30 th municipality April 2019

5. 3. The percentage of Percentage N/A N/A 1% of payroll N/A Results to be reported in Indirect Link: Project 5.3.1. Facilitate and co- a Municipality's budget spent on August ordinate the Workplace Skills Plan (WSP) and actual spent on implementing the Annual Training Reports (ATR) in the municipality implementing its workplace skills workplace skills plan plan during by 30 June 2019

5.4 Encouraging and 5.4 Provide 5.4.1 Coordinate Number 5 skills needs- 5 5 skills needs- 5 Direct Link: Programme 5.4 Provide community supporting cooperatives, capacity building capacity building based based initiatives J building support to community. small enterprises, worker support to initiatives for initiatives coordinated by 30 initiated, NGO and community. community based supported June 2019 Indirect Link: Programme 5.5. Increasing public community training programmes. sector capacity for improved service delivery and initiatives by enhancing supporting the building of a developmental state their skills e.g. Financial Management ,project management etc. so they may be better equipped.

5.5. Increasing 5.5.1. Implement Percentage 50% 50% 75% 75% Evidence available at Indirectly linked to KPI 5.4 Encouraging and public sector ward committee implementatio implementation of J 11th floor Shell house, supporting cooperatives, small enterprises, worker capacity for governance capacity n of Ward Ward committee project office. contact initiated, NGO and community training initiatives by improved service enhancement committee Governance Puleng Ngubane x13150 enhancing their skills e.g. Financial Management delivery and programme. Governance programme by 30 ,project management etc. so they may be better supporting the programme June 2019 equipped. building of a developmental state

5.5. Support career and Percentage N/A N/A 90% 90% Direct Link: PRG 5.6 Building career and vocational guidance implementation of J vocational guidance (all projects) planned projects by 30 June 2019 Municipal Human Capital Institutional Learning and Development Development and Transformation

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.6. Building career 5.6.1 Support and Number 9 Career 9 9 Career Expos by 9 Evidence available at Directly linked to KPI 5.6 Support career and and vocational Participate in career Expos 30 June 2019 J 11th floor Shell house, vocational guidance guidance expos. project office. contact Puleng Ngubane x13150

5.6.2 Implement and Percentage N/A N/A 80% of Bursary 80% Evidence available at Directly linked to KPI 5.6 Support career and maintain Bursary Scheme J 11th floor Shell house, vocational guidance Scheme implemented and project office. contact maintained by 30 Puleng Ngubane x13150 June 2019

Human Capital 5.6 Provide accurate, Percentage 100% 100% execution of 100% 100% Direct link: PRJ 5.7.1. Human Capital Metrics (all Management valid and reliable human execution of SDBIP projects implementation of J sub projects) capital metrics, analysis SDBIP linked SDBIP and recommendations. projects projects by 30 June 2019

5.7 Provide Talent Percentage 100% 100% completion 100% 100% Direct link: Project 5.7.2 Talent Management (all Management and completion of of SDBIP projects. implementation of J sub projects) Succession Planning SDBIP linked SDBIP guidelines and projects. projects by 30 recommendations June 2019

5.8 Create an integrated Percentage 100 % 100% execution of 100% 100% Direct link: PRJ 5.7.3 Human Resource HR System to provide execution of SDBIP projects implementation of J Management Information System (all sub projects) for accurate and timeous SDBIP linked SDBIP remuneration of projects projects by 30 employees and enable June 2019 management to effectively manage their employees.

GG 1.21 5.9 GG 1.21 Staff Percentage N/A N/A Maintain a staff 12,68% There have been We have a plan in vacancy rate vacancy rate of L amendments to the place to freeze 11.48% of posts establishment vacancies that have for the 2018/19 including the addition been unfilled for 2 financial year of a large number of years or longer and posts. In particular, the utilise the funding in following units are more needy relevant: recruitment areas. - +/- 200 additional This should reduce posts within Metro the number of Police vacancies as well - +/- 100 additional overall. posts within Fire & Emergency A Vacancy Management Task Team has been established, the mandate of which is to reduce the vacancy rate. Municipal Institutional Development and Transformation

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

GG5.11 5.10. GG 5.11 .Number Number N/A N/A 30 suspensions 13 The ER branch in of active suspensions over 3 months for J conjunction with HR longer than three months the 2018/19 and Line Management financial year in the Units have made a major effort to address these suspensions and where possible conclude the hearings or bring the suspended employees back in another capacity elsewhere in the City.

GG5.12 5.11. GG 5.12 Quarterly Rand N/A N/A Salary bill of R 613 549,00 By reducing the salary bill of suspended suspended J number of suspended officials employees to not employes mentioned exceed R21.6 above the salary bill million for the automatically 2018/19 financial decreases. year (5.4) Furthermore we are critically assessing the need to suspend employees vs placing them elsewhere whilst the disciplinary process is proceeding.

Human Capital 5.7 Providing 5.7.1. Human Capital 5.7.1.1 Attraction Percentage 100% 100% 100% 100% Directly linked to KPI 5.6 Provide accurate, valid Management Human Capital Metrics and Retention implementation of J and reliable human capital metrics, analysis and Empowerment Strategy (Social attraction and recommendations. Business) retention strategy social business by 30 June 2019

5.7.1.2 Percentage 100% 100% 100 % 100% Directly linked to KPI 5.6 Provide accurate, valid Communications implementation of J and reliable human capital metrics, analysis and and Marketing Communications recommendations. Strategy and Marketing Strategy by 30June 2019

5.7.1.3 Employee Percentage 100% 100% 100 % 100% April No executive Directly linked to KPI 5.6 Provide accurate, valid Induction implementation of J inductions20 induction and reliable human capital metrics, analysis and Employee books supplied by Branch recommendations. Induction by 30 for employee June 2019 inductionPrepare on- boarding strategy for discussion

5.7.1.4 Employee Percentage 100% 100% 100 % 100% JunePrepared a Siyalalela Directly linked to KPI 5.6 Provide accurate, valid Engagement/ implementation of J session for Head HR with and reliable human capital metrics, analysis and Siyalalela Employee all HR GraduatesBi- recommendations. Engagement/ annual Siyalalela Report Siyalalela by 30 June 2019

5.7.1.5 Strategic Percentage N/A N/A 100 % 100% Strategic Retirement Directly linked to KPI 5.6 Provide accurate, valid Retirement impementation of J Programme developed and reliable human capital metrics, analysis and Planning Strategic recommendations. Retirement Planning by June 2019 Municipal Institutional Development and Transformation

Human Capital 5.7 Providing 5.7.1. Human Capital Management Human Capital Metrics Empowerment

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.7.1.7.6 Percentage N/A N/A 100% 100% June7x Occupational Directly linked to KPI 5.6 Provide accurate, valid Occupational implementation of J Assessments: • Project and reliable human capital metrics, analysis and Assessments Occupational Executive (Business recommendations. Assessments by Support) (4); • Senior June 2019 Manager (Human Resources) (8);• Programmes Manager (MILE) (EThekwini Municipal Academy) (3); • Manager (Nursing Services) (Health) (21); • Deputy Head: Survey and Land Information ( Engineering Unit) (5)• Secretary (Human Resources) (7); • Assessment Pilot (Human resources) (19)

5.7.2. Talent 5.7.2.1 Talent Percentage 100% 100% 100 % 100% AprilPotential successors Directly linked to KPI 5.7 Provide Talent Management Identification, implementation of J and identified. Shared Management and Succession Planning guidelines Development & Talent with EMMA for and recommendations Succession Identification, implementation. Planning Development & Succession Planning by June 2019 5.7.2.2 Talent Percentage 100% 100% 100 % 100% Business Support Directly linked to KPI 5.7 Provide Talent Management implementation of J Management TMC Management and Succession Planning guidelines Committees Talent Support. Unit Members and recommendations Management TM workshops. OSM TM Committees by Presentation. June 2019

5.7.2.3 Percentage N/A N/A 100 % 100% AprilPMS training, five Directly linked to KPI 5.7 Provide Talent Performance implementation of J sessions and 58 Management and Succession Planning guidelines Management Performance employees trained. E- and recommendations Management by PMS training, two June 2019 sessions and 2 employees trained. Ad- hoc, one session and 20 employees trained

5.7.2.4 Attraction Percentage 100% 100% 100 % 100% AprilThree talent Directly linked to KPI 5.7 Provide Talent and Retention implementation of J management capacity Management and Succession Planning guidelines Strategy (Year 3) Attraction and building workshops were and recommendations Retention Strategy conducted. . (Year 3) by 30 June 2019

5.7.3 Human 5.7.3.1 Intergrate Percentage 100% 100% 100 % 100% Directly linked to KPI 5.8 Create an integrated HR Resource DRL Systems implementation of J System to provide for accurate and timeous Management (Year 3) Intergrate DRL remuneration of employees and enable Information System Systems (Year 3) management to effectively manage their by 30 June 2019 employees.

5.7.3.2 Roll out of Percentage 100% 100% 100 % 100% Directly linked to KPI 5.8 Create an integrated HR Self Service & implementation of J System to provide for accurate and timeous Computer Labs Roll out of Self remuneration of employees and enable Service & management to effectively manage their Computer Labs by employees. June 2019

5.7.3.3 Enhance Percentage 100% 100% 100 % 100% Directly linked to KPI 5.8 Create an integrated HR and Maintain implementation of J System to provide for accurate and timeous Resourse Link Enhance and remuneration of employees and enable (RL) Systems Maintain Resourse management to effectively manage their Link (RL) Systems employees. by June 2019 Municipal Institutional Development and Transformation

Human Capital 5.7 Providing Management Human Capital Empowerment

5.7.3 Human Resource Management Information System

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.7.3.4 Time and Percentage 100% 100% 100 % 100% Directly linked to KPI 5.8 Create an integrated HR Attendance & Bio implementation J System to provide for accurate and timeous Metric Readers Time and remuneration of employees and enable Attendance & Bio management to effectively manage their Metric Readers by employees. 30 June 2019

5.12. The number of Number 28 People 18 People With 20 number of 20 Indirect link : 5.8.1.1 EE people from employment With Dissabilities people from J Awareness Programme equity target groups Dissabilities (PWD) employed employment equity 5.8.1.2 Diversity Training employed in the (PWD) target groups 5.8.1.3 PWD and Women Empowerment three highest levels of employed employed in the 5.8.1.4 EE Communication Plan management in three highest 5.8.1.5 EE (DOL) Compliance compliance with a levels of municipality’s approved management in employment equity plan: compliance with a People With Disabilities municipality’s approved employment equity plan: People With Disabilities by 30 June 2019

5.13 The number of Number 44 females 37 females 41 number of 41 Indirect link : 5.8.1.1 EE people from employment employed in employed in the people from J Awareness Programme equity target groups the top level top level of employment equity 5.8.1.2 Diversity Training employed in the of management target groups 5.8.1.3 PWD and Women Empowerment three highest levels of management employed in the 5.8.1.4 EE Communication Plan management in by 30 June three highest 5.8.1.5 EE (DOL) Compliance compliance with a 2018 levels of municipality’s approved management in employment equity plan: compliance with a FEMALE TOP municipality’s approved employment equity plan: FEMALE TOP by 30 June 2019

5.14. The number of Number 144 females 141 females 146 number of 146 TARGET MET (Target Indirect link : 5.8.1.1 EE people from employment employed in employed in the people from J was met for Quarter 4 Awareness Programme equity target groups the senior senior level of employment equity however the reason for 5.8.1.2 Diversity Training employed in the level of management target groups the decrease in actuals 5.8.1.3 PWD and Women Empowerment three highest levels of management employed in the from Quarter 3 is due to 5.8.1.4 EE Communication Plan management in three highest terminations by females 5.8.1.5 EE (DOL) Compliance compliance with a levels of at Senior Managament municipality’s approved management in Level) employment equity plan: compliance with a FEMALE SENIOR municipality’s approved employment equity plan: FEMALE SENIOR by 30 June 2019 Municipal Institutional Development and Transformation

Human Capital Management

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.15. The number of Number 389 females 388 females 390 number of 431 Over achieved- due to Indirect link : 5.8.1.1 EE people from employment employed in employed in the people from J substantial Awareness Programme equity target groups the middle middle level of employment equity improvements made 5.8.1.2 Diversity Training employed in the level of management target groups by cluster, Units and 5.8.1.3 PWD and Women Empowerment three highest levels of management employed in the departments towards 5.8.1.4 EE Communication Plan management in three highest achieving 5.8.1.5 EE (DOL) Compliance compliance with a levels of Employement Equity municipality’s approved management in Targets employment equity plan: compliance with a FEMALE MIDDLE municipality’s approved employment equity plan: FEMALE MIDDLE by June 2019

5.8. Organisational 5.8.1. Employment 5.8.1.1 Percentage N/A N/A 100% 100% Indirectly linked to KPI 5.11 The number of Transformation Equity Implementation of implementation of J people from employment equity target groups (Employment EE Strategy EE strategy by 30 employed in the Equity) June 2019 three highest levels of management in compliance with a municipality’s approved employment equity plan: People With Disabilities 5.12 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5.13 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5.14 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

5.8.1.2 EE Percentage 100% 100% 100% 100% Indirectly linked to KPI 5.11 The number of Awareness implementation of J people from employment equity target groups Programme EE awareness employed in the programme by 30 three highest levels of management in compliance June 2019 with a municipality’s approved employment equity plan: People With Disabilities 5.12 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5.13 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5.14 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE Municipal Institutional Development and Transformation

Human Capital Management

5.8. Organisational 5.8.1. Employment Transformation Equity (Employment Equity)

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.8.1.3 Diversity Percentage 100% 100% 100% 100% Indirectly linked to KPI 5.11 The number of Training implementation of J people from employment equity target groups Diversity Training employed in the by 30 June 2019 three highest levels of management in compliance with a municipality’s approved employment equity plan: People With Disabilities 5.12 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5.13 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5.14 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

5.8.1.4 Women Percentage 100% 100% 100% 100% Indirectly linked to KPI 5.11 The number of and PWD implementation of J people from employment equity target groups Empowerment Women and PWD employed in the empowerment by three highest levels of management in compliance 30 June 2019 with a municipality’s approved employment equity plan: People With Disabilities 5.12 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5.13 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5.14 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

5.8.1.5 EE Percentage 100% 100% 100% 100% Indirectly linked to KPI 5.11 The number of Communication implementation of J people from employment equity target groups Plan EE communication employed in the Plan by 30 June three highest levels of management in compliance 2019 with a municipality’s approved employment equity plan: People With Disabilities 5.12 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5.13 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5.14 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE Municipal Institutional Development and Transformation

Human Capital Management

5.8. Organisational 5.8.1. Employment Transformation Equity (Employment Equity)

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.8.1.6 EE (DOL) Percentage 100% 100% 100% 100% Indirectly linked to KPI 5.11 The number of Compliance implementation of J people from employment equity target groups EE DOL employed in the Compliance by 30 three highest levels of management in compliance June 2019 with a municipality’s approved employment equity plan: People With Disabilities 5.12 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5.13 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5.14 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

Organisational 5.16. Interventions Number 96 96 Interventions 97 Interventions 97 Direct link:PRG 5.9. Advise on Ways To Improve Development introduced to improve Interventions introduced introduced by 30 J Productivity Throughout The Municipality (all and Change productivity, efficiency by 30 June June 2019 to projects) Management and effectiveness within 2018 improve PRG 5.10 Drive organisational change and the municipality productivity, efficiency interventions (all projects) efficiency and effectiveness within the municipality by 30 June 2019 Organisational 5.9. Advise on 5.9.1. Measure Number Implement 42 42 Implement 42 42 Directly linked to KPI 5.15. Interventions Development Ways To Improve productivity and projects to projects to J introduced to improve productivity, efficiency and and Change Productivity develop standards of measure measure effectiveness within the municipality Management Throughout The performance productivity productivity and Municipality. and develop standards by 30 June 2019

5.9.2. Improve Number Implement 16 16 Implement 16 16 Directly linked to KPI 5.15. Interventions business processes projects to projects to J introduced to improve productivity, efficiency and improve improve business effectiveness within the municipality business processes by 30 processe June 2019

5.9.3. Eliminate Number Implement 1 1 Implement 1 1 Directly linked to KPI 5.15. Interventions wastage of resources project to project to J introduced to improve productivity, efficiency and eliminate eliminate wastage effectiveness within the municipality wastage by 30 June 2019 Municipal Institutional Development and Transformation

Organisational Development and Change Management

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.10 Drive 5.10.1 Organisational Number Implement 3 3 Implement 3 3 Directly linked to KPI 5.15. Interventions organisational Transformation and projects projects by 30 J introduced to improve productivity, efficiency and change and Efficiency Projects June 2019 effectiveness within the municipality efficiency interventions

5.10.2. Monitor Number Implement 3 3 Implement 3 3 Directly linked to KPI 5.15. Interventions transformation and projects to projects to monitor J introduced to improve productivity, efficiency and efficiency projects monitor productivity by 30 effectiveness within the municipality including incentive productivity June 2019 bonus schemes

5.10.3 Undertake Number Implements 26 Implement 26 26 Directly linked to KPI 5.15. Interventions Office Automation 26 projects projects by 30 J introduced to improve productivity, efficiency and services June 2019 effectiveness within the municipality

5.10.4 Undertake Number Implement 4 4 Implement 4 4 Directly linked to KPI 5.15. Interventions organisational change change J introduced to improve productivity, efficiency and architecture ,capacity management management effectiveness within the municipality building and interventions interventions by strategic change 30 June 2019 interventions.

5.10.5 Undertake Number Implement 1 1 Implement 1 cost 1 Directly linked to KPI 5.15. Interventions cost saving in terms cost saving saving project by J introduced to improve productivity, efficiency and of National Treasury projects 30 June 2019 effectiveness within the municipality Circular No 82.

5.10.6 Implement Number N/A N/A Implement 1 1 Directly linked to KPI 5.15. Interventions ISO 9001: 2015 project by 30 June J introduced to improve productivity, efficiency and quality management 2019 effectiveness within the municipality system Municipal Institutional Development and Transformation

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

Healthy Human 5.17 The Disabling Ratio N/A N/A 1,4 0,91 The achievement of a Indirect Link :5.12.1 Occupational Health Medical Capital / Safe Injury Frequency Ratio J disabling injury Surveillance 5.12.2 Occupational Hygiene and productive frequency ratio of Baseline assessments5.12.3 Health and Safety employees 0.91 indicates that Inspections programme5.12.4 Health and Safety there were fewer Audits programme 5.12.5 Health and Safety disabling injuries than training of contractors programme. expected in relation to the person hours worked. The lower ration compared to the targeted ratio of 1.4, indicates a better achievement than planned.

5.18 Provision of Number Full provision 382 Provision of 428 5.11.1- Overachieved Direct Link: PRG 5.11 Reduce new HIV/AIDs comprehensive of services to comprehensive comprehensive J due to accomodating infections in the workplace preventative health all Clusters preventative preventative requests for additional, programmes to per the health health unplanned wellness employees SDBIP programmes programmes to interventions for client projects (280) provided to employees by 30 units employees June 2019 (280) 5.11.2- Additional refresher training requests accomodated resulting in a slight overachievement 5.11.3- Overachieved due to accomodating requests for unplanned HIV Counselling and Testing interventions for client units.

Healthy Human 5.11 Reduce new 5.11.1 Number 100% 157% 100 programmes 169 Overachieved due to Directly linked to KPI 5.18. Provision of Capital / Safe HIV/AIDs infections Implementation of a implemented by J accomodating comprehensive preventative health programmes to and productive in the workplace Municipal-wide June 2019 requests for additional, employees employees Wellness unplanned wellness Programme. interventions for client units

5.11.2 Peer Educator Number 80 84 80 programmes 86 Additional refresher Directly linked to KPI 5.18. Provision of Training Programme implemented by J training requests comprehensive preventative health programmes to 30 June 2019 accomodated resulting employees in a slight overachievement

5.11.3 HIV Number 100% 141% 100 programmes 173 Overachieved due to Directly linked to KPI 5.18. Provision of Counselling and implemented by J accomodating comprehensive preventative health programmes to Testing (HCT) 30 June 2019 requests for employees Progam unplanned HIV Counselling and Testing interventions for client units.

5.12 Compliance 5.12.1 Occupational Number 11000 11882 11000 staff tested 11693 Overachieved due to Clinic statistics and Indirectly linked to KPI 5.17 The Disabling Injury with Occupational Health Medical by 30 June 2019 J completion of reports are available to Frequency Ratio Health and Safety Surveillance additional view at 5th Floor Rennie Legislation preplacement House. Please contact Dr medicals and Suleman on X 14139. immunisations to ensure legislative compliance Municipal Institutional Development and Transformation

Healthy Human Capital / Safe and productive employees

5.12 Compliance with Occupational Health and Safety Sector National KPA SFA National Performance Indicator LegislationProgramme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Variance Measures Taken to Comments Links Treasury (Output level only) measure Target Performance as 2018/19 Performance for improve Ref No. 2017/2018 at 30 June 2018 2018/2019 Performance

5.12.2 Occupational Number 155 159 170 assessments 198 Overachieved due to Indirectly linked to KPI 5.17 The Disabling Injury Hygiene Baseline conducted by 30 J completing additional Frequency Ratio assessments June 2019 approved inspection authority surveys to ensure legal compliance

5.12.3 Health and Number 736 1103 750 inspections 763 This project was over Indirectly linked to KPI 5.17 The Disabling Injury Safety Inspections conducted by 30 J achieved due Frequency Ratio programme June 2019 unplanned work done responding to the employees and Unions special request for inspection or survey to be conducted in the specific workplace.

5.12.4 Health and Number 370 370 330 audits 341 Additional construction Indirectly linked to KPI 5.17 The Disabling Injury Safety Audits conducted by 30 J projects that were Frequency Ratio programmes June 2019 audited were not part of the initial set target. Construction Regulations requirement is to conduct health and safety site audit on monthly basis, hence this programme was over achieved.

5.12.5 Health and Number 200 277 220 contractors 240 Additional construction Indirectly linked to KPI 5.17 The Disabling Injury Safety training of trained by 30 June J projects required Frequency Ratio contractors 2019 additional contractors programme. to be trained on the latest requirements of the Construction Regulation in respect to Occupational Health and Safety in the construction site. These small contractors were not part of the initial set target, hence this programme was over achieved. Municipal name: EThekwini Municipality Q4 SDBIP 2018/2019 Plan 6A: A vibrant and creative city - the foundation for sustainibility and social cohesion Plan Owner: Vusi Mazibuko 2017/2018 Financial Year 2018/19 Financial Year Sector National KPA Strategic National Performance Programme Project Unit of Annual Target Actual Annual Target Actual Indicator Reason For Variance Measures Comment Links Focus Area Treasury Ref Indicator (Output measure 2017/2018 Performance 2018/2019 Performance Taken to No. level only) as at 30 June as at 30 June improve 2018 2019 Performance Local Access and 6.1. Number of Number 1288 opportunities 1432 1364 activities for 1536 PRJ 6.1.1 and 6.1.2. Due to the Direct Link to PRG 6.1. Economic Incusivity opportunities created reflecting the opportunities the 2018/19 J diverse nature of the work Cultivating a sense of Development reflecting the extent extent of access to social created financial year undertaken by the Unit, various active citizenship of access to social upliftment activities to sections are drawn into partnerships upliftment activities cultivate a sense of active by other depts (in addition to existing to cultivate a sense citizenship by 30 June projects). Additionally, since this of active citizenship 2018 project speaks to offering diverse opportunities to our citizens, our mandate is to deliver on the services that our citizens request.

6.1. Cultivating a 6.1.1 Provide Number 1263 programmes / 1398 1339 programmes/ 1509 Due to the diverse nature of the work Q2 Internal audit actual as at 10/04 used as starting point (931) and unaudited Direct Link to KPI:6.1. sense of citizens with a activities activities provided J undertaken by the Unit, various Q3 (1143) - however, this Q2 has since changed by audit but for this exercise, Number of opportunities citizenship diverse range of by 30 June 2019 sections are drawn into partnerships 1143 has been used as the starting point. Arts & Living Cultures - 4 activities; reflecting the extent of opportunities for by other depts (in addition to existing Durban Art Gallery - 57 activities; Local History Museum - 52 activities; Parks, access to social learning and projects). Additionally, since this Leisure & Cemeteries - 43 activities; Libraries - 34 activities; Natural Science upliftment activities to enrichment. project speaks to offering diverse Museum - 178 activities cultivate a sense of opportunities to our citizens, our active citizenship mandate is to deliver on the services Review the plans of each of the sections to see if this is in line with the Unit that our citizens request. strategy. Amend targets in 2019/20 targets

6.1.2 Establish and Number N/A N/A 25 relationships 27 Due to the diverse nature of the work 5 ACTIVITIES: PLC - Parks Department partnered with developers, local NPO Direct Link to KPI: 6.1. maintain local, established and / or J undertaken by the Unit, various and Leisure & Recreation Association of South Africa (LARASA); 25-27 June Number of opportunities regional, national maintained by 30 sections are drawn into partnerships 2019 – Parks, Leisure and Cemeteries Department sent Mr P. Dass, a District reflecting the extent of and international June 2019 by other depts (in addition to existing Manager and is also the Chairman and founding member of the South African access to social relationships to projects). Additionally, since this Cemeteries Association (SACA) to attend and facilitate a Cemeteries and upliftment activities to promote Global project speaks to offering diverse Crematoria Training Workshop at the Nelson Mandela Bay Metro; Amur Falcons cultivate a sense of Citizenship with opportunities to our citizens, our Collaboration; Music Development Programme; Durban UNESCO City of active citizenship special emphasis mandate is to deliver on the services literature designation activity being Africa that our citizens request. Review the plans of each of the sections to see if this is in line with the Unit strategy. Amend targets in 2019/20 targets

6.2. Number of Number 25 25 26 opportunities for 27 PRJ 6.2.1. In prepartion for the Direct Link to PRG 6.2 opportunities Opportunities/activities Opportunities/a the 2018/19 J SALGA games, 2 additional athletic Promoting healthy and reflecting the extent created reflecting the ctivities financial year. activities were done. active citizens of access to sports extent of access to sports created development and development and recreational recreational programs by programs 30 June 2018

6.2. Promoting 6.2.1 Facilitate Number N/A N/A 20 programmes 22 In prepartion for the SALGA games, Direct Link to KPI: 6.2. healthy and sports within 20 codes J 2 additional athletic activities were Number of opportunities active citizens development facilitated by 30 done. reflecting the extent of programmes linked June 2019 access to sports to 20 sports codes development and recreational programs

6.2.2 Facilitate Number N/A N/A 6 activities 5 Results changed due to insufficient evidence provided to Internal Audit. Direct Link to KPI: 6.2. programmes that facilitated by 30 L Number of opportunities provide June 2019 reflecting the extent of recreational access to sports opportunities for development and mass participation recreational programs for all citizens

6.3. Projects Number 22 27 23 Projects 25 PRJ 6.3.4. Due to the nature of the Direct Link to PRG 6.3 implemented Projects/activities/plans Projects/activiti implemented by 30 J Natural Science Museum, Ensure effective towards effective implemented towards es/plans June 2019 researchers are drawn into research management of management of effective management of implemented projects by other depts & environmental goods legislative legislative requirements stakeholders (in addition to existing and ecosystem requirements to to support effective green projects) who require expert input. services. support effective environment green environment management by 30 June management. 2018 Sector National KPA Strategic National Performance Programme Project Unit of Annual Target Actual Annual Target Actual Indicator Reason For Variance Measures Comment Links Focus Area Treasury Ref Indicator (Output measure 2017/2018 Performance 2018/2019 Performance Taken to No. level only) as at 30 June as at 30 June improve 2018 2019 Performance 6.3 Ensure 6.3.1 Develop and Number 4 activities 4 4 activities for the 4 KZN wildlife has appointed Samukelisiwe, Biodiversity consultants to develop Direct Link: KPI 6.3. effective Review 2018/19 financial J our Nature Reserves viz. Paradise Valley, Springside, Virginia Bush, Empisini, Projects implemented management of Management and year Pigeon Valley, Burman Bush, New Germany, Silverglen and Mariannwood towards effective environmental Master Plans for management plans, they will be visiting the Reserves as of the next financial management of goods and Conservation sites year 2019/20 to gather more information which is a process of developing legislative requirements ecosystem management plans. to support effective services green environment management.

6.3.2 Develop and Number 4 activities 4 4 activities for the 4 06 May in Botanic Gardens, removed casuarina, as branches fell after pruning; Direct Link: KPI 6.3. manage an Urban 2018/19 financial J Khaya - measure for champion tree Projects implemented Forestry year towards effective Programme in line management of with the City's legislative requirements Greening Strategy to support effective green environment management. 6.3 Ensure effective management of environmental goods and ecosystem services

Sector National KPA Strategic National Performance Programme Project Unit of Annual Target Actual Annual Target Actual Indicator Reason For Variance Measures Comment Links Focus Area Treasury Ref Indicator (Output measure 2017/2018 Performance 2018/2019 Performance Taken to No. level only) as at 30 June as at 30 June improve 2018 2019 Performance 6.3.3 Engagement Number 8 activities 8 8 activities for the 7 There was a delay in the The The Cemeteries Division is currently engaging local schools doing awareness Direct Link: KPI 6.3. with relevant 2018/19 financial L procurement process for awareness procurement and educating learners from primary level to secondary level about the shortage Projects implemented stakeholders on year programmes process is in of burial spaces and sustainable methods to be used to maintain green spaces. towards effective issues of place, from May 2019 - Team Cemeteries visited Gugulabasha High School; and June 2019 - management of sustainable land March 2019 Team Cemeteries visited Kwa-Makhutha High School. 25-27 June 2019 – Parks, legislative requirements practices started Leisure and Cemeteries Department sent Mr P. Dass, a District Manager and is to support effective education and also the Chairman and founding member of the South African Cemeteries green environment awareness Association (SACA) to attend and facilitate a Cemeteries and Crematoria management. programmes. Training Workshop at the Nelson Mandela Bay Metro. The workshop was very informative as those attended learned about the private Cemeteries and comparing them with Municipal Cemeteries; presentations on risks and contaminants; regulations relating to the management of human remains; operational manual which highlighted crucial information both for public members and officials; practical focus and the ability to introduce a crematorium to those who had never seen such a facility; health and safety standards

6.3.4 Conducting Number N/A N/A 2 papers submitted 10 Due to the nature of the Natural David Allan - 4 activities - journal article; seabird survey; peer review report; bay Direct Link: KPI 6.3. primary research, to peer-reviewed J Science Museum, researchers are count report. Leigh Richards - Sandstone Sourveld Grasslands report; Projects implemented and disseminating scientific journals; 3 drawn into research projects by resubmission of journal paper; IUCN Global Red Data Assessment towards effective this to the broader survey reports; 1 other depts & stakeholders (in management of scientific edition of the addition to existing projects) who Review the plans of each of the sections to see if this is in line with the Unit legislative requirements community. Durban Natural require expert input. strategy. Amend targets in 2019/20 targets to support effective Science Museum green environment Novitates for the management. 2018/19 financial year (7)

To develop 6.4. Number of Number 73 Socio-cultural 77 Socio- 74 initiatives for the 97 PRJ: 6.4.2. Due to the diverse nature Direct Link: PRG 6.4 fundamental socio-cultural empowerment Initiatives cultural 2018/19 financial J of the work undertaken by the Unit, Create Empowerment social empowerment created by 30 June 2018 empowerment year various sections are drawn into Opportunities in Arts, infrastructure initiatives Initiatives partnerships by other depts & Culture and Heritage for economic created stakeholders (in addition to existing participation projects). Additionally, since this PRG 6.5 Create and and socio- project speaks to creating promote an cultural opportunities within various sectors, environment that empowerment the more of these that are encourages economic implemented ensures that we are activity for arts and able to uphold our mandate, to culture deliver on the services that our citizens request. 6.4. Create 6.4.1 Facilitation of Number 16 activities in this 16 16 activities in this 16 7 ACTIVITIES Direct Link KPI 6.4. Empowerment interactive financial year financial year J Number of socio- Opportunities in programmes to cultural empowerment Arts, Culture and support economic initiatives Heritage empowerment

6.4.2 Implement Number 35 programmes 39 30 programmes 53 Due to the diverse nature of the work 15 activities Direct Link KPI 6.4. programmes to implemented by 30 J undertaken by the Unit, various Number of socio- create June 2019 sections are drawn into partnerships Review the plans of each of the sections to see if this is in line with the Unit cultural empowerment opportunities in by other depts & stakeholders (in strategy. Amend targets in 2019/20 Targets initiatives arts culture, parks addition to existing projects). and heritage Additionally, since this project speaks to creating opportunities within various sectors, the more of these that are implemented ensures that we are able to uphold our mandate, to deliver on the services that our citizens request. 6.4. Create Empowerment Opportunities in Arts, Culture and Heritage

Sector National KPA Strategic National Performance Programme Project Unit of Annual Target Actual Annual Target Actual Indicator Reason For Variance Measures Comment Links Focus Area Treasury Ref Indicator (Output measure 2017/2018 Performance 2018/2019 Performance Taken to No. level only) as at 30 June as at 30 June improve 2018 2019 Performance 6.4.3 Development Number N/A N/A 24 activities 24 02-03 April 2019 – plant propagation course for Ngonyameni group, Training Direct Link KPI 6.4. of community developed by 30 J entailed: Asexual Propagation (soft tip, hardwood, leaf cutting), Potting plants Number of socio- gardens / June 2019 into different bag sizes, Pricking out of plants from seed beds into trays, Pricking cultural empowerment aquacultural fish out of plants from seed beds into trays, Sexual Propagation (collection, cleaning initiatives ponds and plant and sowing of seeds), Different types of growth media mixture used including nurseries fertilizer, compost, Umgeni sand and pine bark; 28-29 May 2019 - A group of traditional healers from Verulam came for training on propagation. They did theory and practical; 30 May 2019 – Held a community workshop at Kwa- Thoyana. The community members were educated on proper harvesting on muthi plants, overall living in harmony with their environment and protecting it; 13- 14 June 2019 – plant propagation course for Kwa-Ximba Conservancy group. The training entailed: - Sexual Propagation (collection, cleaning and sowing of seeds), Different types of growth media mixture used including fertilizer, compost, Umgeni sand and pine bark; Asexual Propagation (soft tip, hardwood, leaf cutting), Potting plants into different bag sizes, pricking out of plants from seed beds into trays, Pricking out of plants from seed beds into trays; 04 June 2018 – Durban Botanic Gardens hosted Highway Garden Club on trees by Dr Hugh Glen and attended a short course on permaculture gardening; 28 June 2019 – Durban Botanic Gardens hosted Astronomical Society of southern Africa on Astronomy Star Party. This was a scientific study of celestial objects such as stars, planets, comets, and galaxies and phenomena that originate outside the earth's atmosphere such as the cosmic background radiation. They also went through a brief on the Butterfly Garden and Permaculture garden in the Gardens.

6.5 Create and 6.5.1 Develop and Number N/A N/A 4 plans developed / 4 Ingoma Heritage Festival Project Plan Direct Link KPI 6.4. promote an evaluate plans to evaluated by 30 J Number of socio- environment that support the June 2019 cultural empowerment encourages creative industry. initiatives economic activity for arts and culture Sector National KPA Strategic National Performance Programme Project Unit of Annual Target Actual Annual Target Actual Indicator Reason For Variance Measures Comment Links Focus Area Treasury Ref Indicator (Output measure 2017/2018 Performance 2018/2019 Performance Taken to No. level only) as at 30 June as at 30 June improve 2018 2019 Performance 6.5. Implementation % 82,5% implementation of 73.25% Full implementation 100% Direct Link: PRG 6.6 of strategic social SDBIP projects for the SDBIP of the scoial J Strategic Social infrastructure 2017/18 financial year projects infrastructure and infrastructure and development linked implemented legacy programme legacy projects to the Parks, by 30 June 2019 Recreations & (100%) Culture Unit

6.6. Strategic 6.6.1. Plan and % 100% (Identification of 10 100% Meet milestones for 100% Direct Link KPI 6.5. Social execute National suitable Durban annual project plans J Implementation of infrastructure Liberation Heritage Liberation Heritage Route for the 2018/19 strategic social and legacy Route sites) financial year infrastructure linked to projects (100%) the Parks, Recreations & Culture Unit

6.6.2 Plan and % Meet milestones for 100% Meet milestones for 100% Direct Link KPI 6.5. execute eThekwini annual project plans. annual project plans J Implementation of Living Legends (100%) for the 2018/19 strategic social financial year infrastructure linked to (100%) the Parks, Recreations & Culture Unit

6.6.Develop, 6.7. Preservation 6.7.1. Developing Number 26 mechanisms /plans 26 mechanisms 20 mechanisms / 20 NSM Collections Report; PLC Collections Report; DAG Collections Report - Direct Link: PRG 6.7 review, implement and Management collections developed/reviewed/impl /plans plans developed, J submitted as 2 separate reports but considered as one submission; Libraries Preservation and or report on of Heritage management emented and reported on developed/revie reviewed, Collections Report; LHM Collections Report Management of collections Assets mechanisms to to address the wed/implemente implemented; Heritage Assets management address the preservation and d and reported reported on by 30 mechanisms to preservation and management of heritage on to address June 2019 Direct Link KPI the preservation address the management of assets for 2017/18 6.6.Develop, review, and Preservation and heritage assets implement or report on management of Management of heritage assets collections Heritage Assets management mechanisms to address the Preservation and Management of Heritage Assets Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 6B - Stadia Facilities Unit Plan Owner - Vusi Mazibuko 2017/18 Financial Year 2017/18 Financial2018/19 Year Financial 2018/19 Year Financial Year National KPA SFA National Performance Indicator Programme Project Project Unit of Annual Target Actual Annual target Actual Indicator Reason For Variance Measures Taken to improve Comment Links Treasury Indicator (Output owner owner measure 2017/2018 Performance as at 2018/2019 Performance Performance Ref No. level only) 30 June 2018 as at 30 June 2019

Local Sustainable 6.7. Create and Vusi Percentage N/A N/A Achievement of 109% PRJ 6.8.1: The Stadium hosted the ANC 107 year celebration event , which took place over one day and COSAFA Men’s Cup Tournament over Direct link :PRG 6.8 Economic management of promote an Mazibuko targets for all related J 14 days respectively. Both events are not annual events and were unplanned , thus resulting in an increase to the number of jobs created in Create and promote an Development stadia for socio- environment that projects for the quarter 4. environment that (LED) economic encourages socio- 2018/19 financial year encourages socio- empowerment economic (97%) PRJ 6.8.5: April 2019 and June 2019 we were on school holidays , customers commented on adventure walks and stadium tours and the economic empowerment number of footfall customer experience is much better than May 2019 empowerment (all projects)

N/A 6.8 Create and 6.8.1 Number of job Sijabu Ntuli Number 10000 job 9444 job 6000 jobs created by 9020 The Stadium hosted the ANC 107 year celebration event , which took place over one day and COSAFA Men’s Cup Tournament over 14 days Q1 Total 1884, Q2 Total Direct Link : KPI 6.7. promote an opportunities created opportunities opportunities 30 June 2019 J respectively. Both events are not annual events and were unplanned , thus resulting in an increase to the number of jobs created in quarter 4. 3490, Q3 Total 1663, Q4 Create and promote an environment that created created Total 2013 environment that encourages socio- encourages socio- economic economic empowerment empowerment

6.8.2 Design, plan, Sijabu Ntuli Percentage N/A N/A Commercial business 100% Direct Link : KPI 6.7. develop & implement strategy implemented J Create and promote an a commercial by 30 June 2019 environment that business strategy to (100%) encourages socio- sustain and enhance economic income generation empowerment

6.8.3 Plan, develop Sijabu Ntuli Percentage N/A N/A Engagement tool for 100% The submission of a formal Direct Link : KPI 6.7. and implement an partnerships J report for evaluation and Create and promote an engagement tool for implemented & 3 approval based on the Q2 environment that mutually beneficial partnerships in place evaluation report. The encourages socio- partnerships that for the 2018/19 email to legal for the vetting economic demonstrates social financial year (100%) of 4 service level empowerment interaction agreements. The evaluation report from Q2

6.8.4 Develop a Sijabu Ntuli Percentage N/A N/A Comprehensive 100% Direct Link : KPI 6.7. comprehensive events management J Create and promote an events management strategy for the unit environment that strategy for the Unit developed by 30 June encourages socio- 2019 (100%) economic empowerment

6.8.5 Undertake Sijabu Ntuli Percentage N/A N/A 85% customer 96% April 2019 and June 2019 we were on school holidays , customers commented on adventure walks and stadium tours and the number of Direct Link : KPI 6.7. Event Impact and satisfaction level for J footfall customer experience is much better than May 2019 Create and promote an customer satisfaction the 2018/19 financial environment that assessments year encourages socio- economic empowerment

6.8 Stadia Vusi Percentage N/A N/A 100% implementation 100% PRJ 6.9.1.Management had submitted the following letters of awards:- Direct Link :PRG6.9 Infrastructure asset Mazibuko of phase 1 of the L Stadia Infrastructure management project by 30 June Description LOA date Project Implementer asset management (all 2019 Upgrade to BMS system 14 May 2019 Disaster Management Projects) Upgrade to CCTV system 15 Feb 2019 Disaster Management Upgrade to lighting systems 14 Mar 2019 Energy Department Upgrade to PA system 07 May 2019 Disaster Management Upgrade of Sky 02 Apr 2019 IMU Installation of Astro turf 31 Oct 2018 MMS Rehabilitation of mechanical joints 27 Jul 2018 MMS Rehabilitation of mechanical joints (A) 27 Jul 2018 MMS Removal of damaged facade 13 Sep 2018 MMS

A total of 9 letters of award was submitted to Audit as evidence. Audit had indicated that they had required 6 of the above letters of award to be awarded in the last quarter (the period 1st April 2019 – 30th June 2019). Only three of the above LOA’s were within this period. Audit has further requested the BAC decisions reports, Bid Evaluation documents from Stadium Management and Management was unable to obtain the same as other municipal departments as listed above were the implementing agents. For projects that were implemented by the Stadia Unit, these supporting documents were uploaded into the EPMA system. A request was sent to the project implementers who had advised that these documents should be sourced from SCM as line departments do not have them in their possession.

PRJ 6.9.2 Management has submitted a requisition for a mega project for the infrastructure upgrades to Mpumalanga Stadium. Included with the requisitions was a detailed layout plan and the project costing. Internal Audit had advised that the requisition was not signed. Management has indicated that the cost estimate was old and a new requisition to have a consultant re-cost the project will be submitted. Internal Audit was of the view that the evidence was insufficient. National KPA SFA National Performance Indicator Programme Project Project Unit of Annual Target Actual Annual target Actual Indicator Reason For Variance Measures Taken to improve Comment Links Treasury Indicator (Output owner owner measure 2017/2018 Performance as at 2018/2019 Performance Performance Ref No. level only) 30 June 2018 as at 30 June 2019

6.9 Stadia 6.9.1To implement Lunga Lamula Percentage N/A N/A 100% implementation 100% Management had submitted the following letters of awards:- Management will try and source Removal of damaged Direct Link : KPI 6.8 Infrastructure asset the infrastructure of phase 1 of the L all relevant documentation and façade panelling and Stadia Infrastructure management upgrade program for project by 30 June Description LOA date Project Implementer submit to internal audit. The brackets (MMS0389), asset management the Moses Mabhida 2019 Upgrade to BMS system 14 May 2019 Disaster Management project plans will also be Rehabilitation of Stadium (Completion Upgrade to CCTV system 15 Feb 2019 Disaster Management reviewed and amended to make mechanical joints of phase 1 of 3) Upgrade to lighting systems 14 Mar 2019 Energy Department provision for projects that are throughout the Moses Upgrade to PA system 07 May 2019 Disaster Management awarded during the entire Mabhida Stadium Upgrade of Sky 02 Apr 2019 IMU financial year. (MMS0392A), Installation of Astro turf 31 Oct 2018 MMS Rehabilitation of Rehabilitation of mechanical joints 27 Jul 2018 MMS mechanical joints Rehabilitation of mechanical joints (A) 27 Jul 2018 MMS throughout the Moses Removal of damaged facade 13 Sep 2018 MMS Mabhida Stadium (MMS0392A), Remove, supply and install new A total of 9 letters of award was submitted to Audit as evidence. Audit had indicated that they had required 6 of the above letters of award to be artificial awarded in the last quarter (the period 1st April 2019 – 30th June 2019). Only three of the above LOA’s were within this period. surface(MMS0388). Audit has further requested the BAC decisions reports, Bid Evaluation documents from Stadium Management and Management was unable to obtain the same as other municipal departments as listed above were the implementing agents. For projects that were implemented by the Stadia Unit, these supporting documents were uploaded into the EPMA system. A request was sent to the project implementers who had advised that these documents should be sourced from SCM as line departments do not have them in their possession.

6.9.2 To implement Lunga Lamula Percentage N/A N/A 100% implementation 100% Management has submitted a requisition for a mega project for the infrastructure upgrades to Mpumalanga Stadium. Included with the requisitions The cost estimate has been Phase 1: Planning and Direct Link : KPI 6.8 the infrastructure of phase 1 of the L was a detailed layout plan and the project costing. Internal Audit had advised that the requisition was not signed. received from Architecture Design for MPS with cost Stadia Infrastructure renovation program project by 30 June Management has indicated that the cost estimate was old and a new requisition to have a consultant re-cost the project will be submitted. Internal Department and management estimates asset management for the Mpumalanga 2019 Audit was of the view that the evidence was insufficient. will have the new requisition Stadium approved / signed and submitted to internal audit.

The project plans will also be reviewed and amended to make provision for projects that are awarded during the entire financial year Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 7A - Good Governance and Responsive Local Government Plan Owner - Sipho Cele 2017/18 Financial Year 2018/19 Financial Year National KPA SFA National Performance Indicator (Output Programme Project Project Sub-project Sub-project owner Unit of Annual target Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Improve Performance Comment Links Treasury level only) owner measure for 2017/2018 Performance 2018/19 Performance Ref No. as at 30 June as at 30 June 2017/2018 2018/2019

Good Ensure 7.1. Number of international Number 130 145 156 agreements/ projects 165 7.1.2 Assisted in the establishment of the social Direct Link to PRG Governance accessibility and agreements and projects, events that enhance Municipal J cohesion and moral regenaration council of KZN and Public promote and protocol projects and service delivery during province. We asssited in establishing a secretariat for 7.1. Promote co-operative international and Participation governance intergovernmental agreements 2018/19 the council. Successful mobilizing in key chapter 9 inter-governmental relations (All projects) and projects that enhance institutions, faith based leaders and civil society Municipal service delivery. partners from within the municipalty to participate and form the council.

7.1.5 Human Rights Day Programme in partnership with foreign nationals including the French governemnt to tackle issues of xenophobia and human rights. Mobilised and coordinated disaster relief services from chapter 9 instituitions, UN agencies and local diplomats.

7.1.6 7 Additional projects undertaken as per directive from management Good Ensure 7.1. Promote co- 7.1.1. Implement co-operative Thabile Number 40 45 40 projects Implemented 40 Direct Link to KPI Governance accessibility and operative international international relations programmes that Mngomezul by 30 June 2019 J and Public promote and inter- mobilises financial and knowledge u 7.1. Number of international agreements Participation governance governmental relations exchange that supports capacity of staff and projects, events and protocol projects and office bearers to deliver on the and intergovernmental agreements and Integrated Development Plan. projects that enhance Municipal service delivery. 7.1.2. Implement co-operative Bongiwe Number 39 43 40 projects Implemented 41 Assisted in the establishment of the social cohesion and Direct Link to KPI Africa/NEPAD programmes that Mkhize by 30 June 2019 J moral regenaration council of KZN province. We mobilises financial and knowledge asssited in establishing a secretariat for the council. 7.1. Number of international agreements exchange that supports capacity of staff Successful mobilizing in key chapter 9 institutions, faith and projects, events and protocol projects and office bearers to deliver on the based leaders and civil society partners from within the and intergovernmental agreements and Integrated Development Plan. municipalty to participate and form the council. projects that enhance Municipal service delivery.

7.1.3. Implement an integrated Theo Scott Number 33 33 33 Projects Implemented 33 Direct Link to KPI intergovernmental relations programme by 30 June 2019 J that mobilises resources, policy alignment 7.1. Number of international agreements and knowledge exchange that benefits all and projects, events and protocol projects stakeholders. and intergovernmental agreements and projects that enhance Municipal service delivery.

7.1.4 Facilitate implementaion of Hlengiwe Number 11 17 11 project implemented 11 Direct Link to KPI initiatives arising from Aerotropolis, Port Twala by 30 June 2019 J and N3 Freight Route Development 7.1. Number of international agreements Projects between eThekwini Municipality, and projects, events and protocol projects State Owned Enterprises and Spheres of and intergovernmental agreements and Government. projects that enhance Municipal service delivery.

7.1.5. To forge and facilitate co-operation Sthembiso Number 7 7 7 projects implemented 8 Human Rights Day Programme in partnership with Direct Link to KPI with South African Local Government Mshengu by 30 June 2019 J foreign nationals including the French governemnt to Association, South African Cities Network, tackle issues of xenophobia and human rights. 7.1. Number of international agreements Chapter 9 Institutions and International Mobilised and coordinated disaster relief services from and projects, events and protocol projects organised local government partners and chapter 9 instituitions, UN agencies and local and intergovernmental agreements and bodies. diplomats. projects that enhance Municipal service delivery. 7.1.6 Co ordinate all International Sham Number N/A N/A 25 projects implemented 32 7 Additional projects undertaken as per directive from Direct Link to KPI receptions and protocol for International Maharaj by 30 June 2019 J management and Intergovernmental Relations 7.1. Number of international agreements programmes and projects, events and protocol projects and intergovernmental agreements and projects that enhance Municipal service delivery. 7.2. Customer satisfaction based 7.2. Implement a 7.2.1 Implementation of the Municipal 7.2.1.1 Implementation of the Percentage 75% 75% 100% customer 100% Insufficient supporting evidence to validate Direct Link: on the mystery shopper Customer Relations Wide Customer Satisfaction Programme Mystery Shopper Programme satisfaction for the L the achievement of the sub project. programme Management Strategy 2018/19 financial year KPI 7.2. Customer satisfaction based on the and Customer Care mystery shopper programme Policy

Direct Link:

7.2.1.2 Implementation of Nonhlanhla Nyathikazi Number 5 5 Implementation of 5 Project has achieved its target and the IndirectSub-Project Link 7.2.1.1 to KPI Implementation of the Customer Satisfaction Customer Satisfaction J functinality of the devices is continuosly Programme in identified Programme in identified 5 monitored due to network problems. 7.2. Customer satisfaction based on the centres Centres by 30 June 2019 mystery shopper programme

7.2.2 Implementation of the customer Mavuso 7.2.2.1 Facilitate the Victus Jama Percentage 75% 75% 75% of integrated training 65% The training depends on the Modules which had to be Service provider will be appointed that will conduct The training was to be conducted using Indirect Link to KPI relations management strategy. Tshabalala provision of integrated on customer care L approved by Public Services Education Training Train the Trainer for facilitators to conduct Pilot training modules accredited by PSETA training on customer care implemented by 30 June Authority(PSETA).The Pilot Training was to be Training.Draft specifications have been drafted.Pilot 7.2. Customer satisfaction based on the 2019 conducted using PSETA approved Training Modules Training have been rescheduled.Project plan that mystery shopper programme wich was delayed.The late approval compelled include appointment of the service provider finalised rescheduling of the Train the Trainer and Pilot Training

7.2.3 Implementation of the Customer Mavuso 7.2.3.1 Facilitate the Dimakatso Moloi Percentage 100% 100% 100% implemenation of 100% Q1Meetings with 2 Heads were posponed Indirect Link to KPI Relations Management Policy Tshabalala implementation of Customer Customer Service J twice for various reasons and Used other Service Standards and Standards and Charter by platforms with the Head to cascade 7.2. Customer satisfaction based on the Charter 30 June 2019 Standards and Charter Information to Staff mystery shopper programme and Senior Management,Minutes from Meeting on 2 Service departments frontline presentations were put on hold due to Online training that were proposed and other Frontline employees were engaged instead Register and List of Presentations done is attached of which numbers were beyond the original target.Final close out report is attached detailing comparison analysis of service delivery standards levles turnround times Good Ensure Governance accessibility and and Public promote Participation governance

7.2. Implement a Customer Relations Management Strategy and Customer Care Policy

National KPA SFA National Performance Indicator (Output Programme Project Project Sub-project Sub-project owner Unit of Annual target Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Improve Performance Comment Links Treasury level only) owner measure for 2017/2018 Performance 2018/19 Performance Ref No. as at 30 June as at 30 June 2017/2018 2018/2019

7.2.4 Determine and implement a capital Phindile 7.2.4.1Additions\alterations at Reshma Naidoo Percentage N/A N/A Additions/ alterations at 3 100% Indirect Link to KPI programme to upgrade existing centres Mdletshe 3 centres centres completed by 30 J and planning for new centre in areas June 2019 (100%) 7.2. Customer satisfaction based on the where needed mystery shopper programme

7.2.4.2 Planning of a new Reshma Naidoo Percentage N/A N/A Planning of a new centre 100% This is a long term project with will be Indirect Link to KPI centre at Mpumalanga at Mpumalanga complete J completed over a number of years by 30 June 2019 (100%) 7.2. Customer satisfaction based on the mystery shopper programme

7.3. Number of interventions to Number 464 586 679 interventions to 746 7.3.1.1 More organisations qualified as a result of Direct Link to PRG encourage effective public encourage effective J capacitation that was carries out by the Unit before the participation in Council activities public participation in application period. 7.3. Create integrated mechanisms, Council activities for processes and procedures for citizen 2018/19 7.3.2.1 There was more demand from various sectors. participation (all projects)

7.3.4.1 The National Thuma Mina campaign has encouraged other units/Departments to form partnerships with Amakhosi offices in order to enhance their participation in government programmes and implement awareness programmes for this group

7.3.6.5 The National Thuma Mina campaign has encouraged other units/Departments to form partnerships with Amakhosi offices in order to enhance their participation in government programmes and implement awareness programmes for this group

7.3.7.2 Partnerships were formed with Agri business which resulted in the over achievement because from the planned Community Gardens One was coordinated with Agri business

7.3. Create integrated 7.3.1. Facilitate Grant in Aid distribution Xoliswa 7.3.1.1 Allocate and Manager GIA Number 70 113 100 grant distributed and 161 More organisations qualified as a result of capacitation Direct Link to KPI mechanisms, Mashiane distribute Sundry Grant as allocated to qualifying J that was carries out by the Unit before the application processes and directed by council. organisations by 30 June period 7.3. Number of interventions to encourage procedures for citizen 2019 effective public participation in Council participation activities

7.3.1.2 Allocate Adhoc Manager GIA Number 6 6 Adhoc Grant allocated to 6 Direct Link to KPI Grant upon request as per 6 organisations upon J policy request by 30 June 2019 7.3. Number of interventions to encourage effective public participation in Council activities

7.3.2 Capacitate Community Based Xoliswa 7.3.2.1 Provide GIA Brandon Pillay Number 6 18 18 GIA Workshops 22 There was more demand from various sectors Direct Link to KPI Structures Mashiane workshops to NPOs and provided by 30 June J beneficiaries 2019 7.3. Number of interventions to encourage effective public participation in Council activities

7.3.3 Facilitate reviews of Community Xoliswa 7.3.3.1 Review Vulnerable Xoliswa Mashiane Number N/A N/A Produce and submit draft 0 Due to limited resources, we had to prioritise other Escalate speeding up the process of recruiting the Direct Link to KPI Participation Unit Policies Mashiane Groups Policy Vulnerable Groups Policy L policies within the Unit. Policy Manager. Plans have been made for the targets by 30 June 2019 (1) to be achieved in 2019/2020 as Task Team that 7.3. Number of interventions to encourage assisted the Policy Office has been requested to take effective public participation in Council over the facilitation of the process. The Task Team activities comprises of staff who volunteered and have their own responsibilities in their positions. This has been included in the new business plan

7.3.3.2 Launch and Adopt Xoliswa Mashiane Number N/A N/A Produce and submit draft 0 Due to limited resources, we had to prioritise other Escalate speeding up the process of recruiting the Direct Link to KPI Youth Policy Youth Policy by 30 June L policies within the Unit. Policy Manager. Plans have been made for the targets 2019 (1) to be achieved in 2019/2020 as Task Team that 7.3. Number of interventions to encourage assisted the Policy Office has been requested to take effective public participation in Council over the facilitation of the process. The Task Team activities comprises of staff who volunteered and have their own responsibilities in their positions. 7.3.3.3 Develop Traditional Xoliswa Mashiane Number N/A N/A Consult and adopt 1 Direct Link to KPI Leadership Policy Traditional Leadership J Policy by 30 June 2019 7.3. Number of interventions to encourage (1) effective public participation in Council activities 7.3.3.4 Review Community Xoliswa Mashiane Number N/A N/A Produce first draft of 1 Direct Link to KPI Participation Policy reviewed Community J Participation Policy by 30 7.3. Number of interventions to encourage June 2019 (1) effective public participation in Council activities

7.3.3.5 Develop Draft Xoliswa Mashiane Number N/A N/A Produce first Draft of 0 Due to limited resources, we had to prioritise other Escalate speeding up the process of recruiting the Direct Link to KPI Poverty Aleviation Policy Poverty Alleviation Policy L policies within the Unit. Policy Manager. Plans have been made for the targets by 30 June 2019 (1) to be achieved in 2019/2020 as Task Team that 7.3. Number of interventions to encourage assisted the Policy Office has been requested to take effective public participation in Council over the facilitation of the process. The Task Team activities comprises of staff who volunteered and have their own responsibilities in their positions.

7.3.4. Faciliate empowerment Mumsy 7.3.4.1. Awareness Victor Mkhize Number 13 26 17 Awareness 47 The National Thuma Mina campaign has encouraged Direct Link to KPI programmes for Traditional structures Ntombela programmes for 17 programmes facilitated J other units/Departments to form partnerships with traditional councils by 30 June 2019 Amakhosi offices in order to enhance their participation 7.3. Number of interventions to encourage in government programmes and implement awareness effective public participation in Council programmes for this group activities

7.3.5 Facilitate implementation of Mumsy 7.3.5.1. Review of ward Lungisile Mpetshwa Number N/A N/A 100 ward development 100 Direct Link to KPI Community Based Planning Ntombela development plans plans reviewed by 30 J June 2019 7.3. Number of interventions to encourage effective public participation in Council activities 7.3.6. Create platforms for stakeholder Mumsy 7.3.6.1. Hold Masakhane Thami Ntuli Number 24 24 36 Masakhane 36 Direct Link to KPI engagements Ntombela Roadshows roadshows held by 30 J June 2019 7.3. Number of interventions to encourage effective public participation in Council activities Good Ensure Governance accessibility and and Public promote Participation governance

7.3. Create integrated mechanisms, processes and procedures for citizen participation

National KPA SFA National Performance Indicator (Output Programme 7.3.6. Create platformsProject for stakeholder MumsyProject Sub-project Sub-project owner Unit of Annual target Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Improve Performance Comment Links Treasury level only) engagements Ntombelaowner measure for 2017/2018 Performance 2018/19 Performance Ref No. as at 30 June as at 30 June 2017/2018 2018/2019

7.3.6.2 Support Mayoral Thami Ntuli Number 8 12 12 Mayoral Izimbizo Held 8 Due to non availability of critical role players only 8 There will be an exhange of operational plans Between Direct Link to KPI izimbizo on IDP and budget on IDP and Budget L Roadshows were held as there were other Treasury, IDP office and Mayors Office. There will be roadshows roadshows by 30 June engagements to be undertaken. monthly consultative meetings with Treasury Unit, IDP 7.3. Number of interventions to encourage 2019 Office and Mayors office to develop concrete effective public participation in Council intervention, We will request IDP office and Traesury to activities be allowed to conduct such presentations in the case where mayor's office is not available.

7.3.6.3. Provide support to Mumsy Ntombela Number 50 50 Provide support to 50 50 Direct Link to KPI ward based intervention ward based programmes J programmes by 30 June 2019 7.3. Number of interventions to encourage effective public participation in Council activities

7.3.6.4 Facilitate Participation Lungisile Mpetshwa Number 6 6 10 different stakeholders 0 Due to non availability of critical role players only 8 There will be an exhange of operational plans Between Direct Link to KPI of Stakeholders in the facilitated by 30 June L Mayoral izimbizo on IDP and budget roadshows were Treasury, IDP office and Mayors Office. There will be Budget and IDP Roadshows 2019 prioritised and invitations were open for everyone monthly consultative meetings with Treasury Unit, IDP 7.3. Number of interventions to encourage including organised stakeholders. Office and Mayors office to develop concrete effective public participation in Council intervention, We will request IDP office and Traesury to activities be allowed to conduct such presentations in the case where mayor's office is not available.

7.3.6.5. Facilitate Manager Traditional Number 12 15 20 Engagements of 26 The National Thuma Mina campaign has encouraged Direct Link to KPI engagement of traditional Leadership traditional leaders J other units/Departments to form partnerships with leaders in government facilitated by 30 June Amakhosi offices in order to enhance their participation 7.3. Number of interventions to encourage programmes 2019 in government programmes and implement awareness effective public participation in Council programmes for this group activities

7.3.6.6 Facilitate voter Manager Regional Co- Number 4 4 60 voter education 60 Direct Link to KPI education programme ordination programmes facilitated J by 30 June 2019 7.3. Number of interventions to encourage effective public participation in Council activities

7.3.7 Facilitate implementation of Poverty Themba 7.3.7.1 Increase Soup Stha Ncanana Number 18 19 18 additional soup 0 The report seeking authority to roll out the programme The procurement plan to be circulated and discussed Direct Link to KPI Alleviation Programme Mdluli kitchen sites kitchens by 30 June 2019 L was approved by the Committee in August 2018. In with key Units(SCM & Treasury) Monthly progress September specifications were drawn up and submitted meetings to be held with SCM officials. 7.3. Number of interventions to encourage to SCM. The report to Bid Specification Committee was effective public participation in Council prepared by SCM in January 2019. This was to seek activities authority to advertise for procument of goods. Some of these processes were beyond the Unit's control. There has been delays with SCM procurement till present, the necessary goods for the project could not be obtained resulting in the 18 new Soup Kitchen sites not being implemented.

7.3.7.2 Identify and Support Stha Ncanana Number N/A N/A 12 Community gardens 13 Partnerships were formed with Agri business which Direct Link to KPI Community gardens to identified and supported J resulted in the over achievement because from the supply Soup Kitchens by 30 June 2019 planned Community Gardens One was coordinated 7.3. Number of interventions to encourage with Agri business effective public participation in Council activities

7.3.7.3 Identify and Support Stha Ncanana Number N/A N/A 20 One Home One 20 Direct Link to KPI One Home One garden for Garden identified and J Soup Kitchen beneficiaries supported by 30 June 7.3. Number of interventions to encourage 2019 effective public participation in Council activities

7.3.8 Facilitate and Support Vulnerable Themba 7.3.8.1 Facilitate and Manager Vulnerable Number 60 78 75 Projects facilitated 75 Direct Link to KPI groups Programmes Mdluli Support for Vulnerable Groups and supported by 30 J Groups(Children, Elderly & June 2019 7.3. Number of interventions to encourage Disability) Projects effective public participation in Council activities

7.3.8.2 Undertake Manager Vulnerable Number N/A N/A 36 Empowerment 36 Direct Link to KPI Vulnerable Groups Groups Programmes undertaken J Empowerment programmes by 30 June 2019 7.3. Number of interventions to encourage (Children, Elderly & effective public participation in Council Disability) activities

7.3.9 Facilitate and Support Gender Themba 7.3.9.1 Facilitate and Support Manager Gender Number N/A N/A 28 Projects facilitated 28 Direct Link to KPI Programmes Mdluli Gender Awareness Projects and supported by 30 J June 2019 7.3. Number of interventions to encourage effective public participation in Council activities

7.3.9.2 Undertake Gender Manager Gender Number 9 14 16 Empowerment 16 Direct Link to KPI Empowerment Programmes Programmes undertaken J by 30 June 2019 7.3. Number of interventions to encourage effective public participation in Council activities

7.3.10 Facilitate and Support Youth Themba 7.3.10.1 Facilitate and Manager Youth Number 20 23 28 Projects facilitated 28 Direct Link to KPI Development Programmes Mdluli Support Youth Development and supported by 30 J Projects June 2019 7.3. Number of interventions to encourage effective public participation in Council activities

7.3.10.2 Undertake Youth Manager Youth Number 14 18 12 Empowerment 12 Direct Link to KPI Empowerment Programmes Programmes undertaken J by 30 June 2019 7.3. Number of interventions to encourage effective public participation in Council activities Good Ensure Governance accessibility and and Public promote Participation governance

National KPA SFA National Performance Indicator (Output Programme Project Project Sub-project Sub-project owner Unit of Annual target Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Improve Performance Comment Links Treasury level only) owner measure for 2017/2018 Performance 2018/19 Performance Ref No. as at 30 June as at 30 June 2017/2018 2018/2019

7.4. No. of communication tools 7.4. Effectively 7.4.1. Maintain existing communication Number 11 11 Maintain 11 existing 11 Direct Link to Project maintained in line with the communicate the tools communication tools J 7.4.1.Maintain existing communication tools Adopted Communication Strategy programmes and during the 2018/19 and Policy in order to provide policies of the financial year Direct t Link to KPI facilities for the Municipality to eThekwini Municipality communicate internally and to the full range of 7.4. No. of communication tools maintained externally audiences, both in line with the Adopted Communication internally and Strategy and Policy in order to provide externally. facilities for the Municipality to communicate internally and externally

7.4.2. Implement the annual Mandla Percentage 100% 100% 100% implementation of 100% Indirect Link to KPI communication and marketing plan Nsele plan by 30 June 2019 J 7.4. No. of communication tools maintained in line with the Adopted Communication Strategy and Policy in order to provide facilities for the Municipality to communicate internally and externally

7.4.3. Implement Municipal media Mandla Percentage 100% 100% 100% implementation of 100% Direct Link to KPI relations plan Nsele identified tools by 30 J June 2019 7.4. No. of communication tools maintained in line with the Adopted Communication Strategy and Policy in order to provide facilities for the Municipality to communicate internally and externally

7.5. Implementation of identified Percentage 100% 100% 100% implementation of 100% Direct Link to Projects systems, policies, events and 4 services to promote the interface projects/programs/servic 7.5.1. Establishment of a New Council between Council, the es in accordance with Chamber and Ancillary Facilities Administration and the Citizenry. good governance 7.5.2 Development and Implementation of objectives and the Unit's Ward Committee Operational Plans business plan so as to 7.5.3 Empowerment of Ward Committees enhance efficiency, on Municipal Processes accountability, 7.5.4. Municipal wide Records Management accessibility and the Interface between Council, the Administration and the Citizenry for the 2018/19 financial year

GG2.11 7.6 Percentage of ward Percentage N/A N/A 60% (66 Wards ) that 60% Indirect Link: committees with 6 or more ward would maintain a J committee members (excluding composition of 6 7.5.2. Development and Implementation of the ward councillor) (GG 2.11 ) Members and more for Ward Committee Operational Plans the 2018/19 financial year

GG2.12 7.7 Average number of councillor- Number N/A N/A 120 meetings (30 120 Indirect Link: convened community meetings meetings per quarter) for J per ward (GG 2.12 ) the 2018/19 financial year 7.5.2. Development and Implementation of Ward Committee Operational Plans

GG4.11 7.8 Number of agenda items Number N/A N/A 0 agenda items deferred 0 Indirect Link: deferred to the next council to the next council J meeting (GG 4.11) meeting for the 2018/19 7.5.4. Municipal wide Records Management financial year

GG3.12 7.9 Percentage of councillors Percentage N/A N/A 100% decleration of 100% who have declared their financial financial interest for the J interests (GG 3.12) 2018/19 financial year

Create an 7.5 Establish and 7.5.1. Establishment of a New Council Betty Moyo Percentage N/A N/A 100% implementation of 100% Follow-ups and discussions were held with Direct Link to KPI efficient, implement projects, Chamber and Ancillary Facilities the Action Plan by 30 J key role players about the project effective and programs and services June 2019 7.5. Implementation of identified systems, accountable in accordance with policies, events and services to promote the administration Good Governance interface between Council, the objectives and the Administration and the Citizenry. Unit's Business Plan so as to enhance efficiency, 7.5.2. Development and Implementation Belinda Percentage N/A N/A 100% implementation of 100% In this last quarter as contained in the Direct Link to KPI accountability,accessib of Ward Committee Operational Plans Mhlongo the Action Plan by 30 J implemetation plan, Ward Operational Plans ility and the interface June 2019 for 2019/ 2020 were updated. The updates 7.5. Implementation of identified systems, between Council, the were based on the gaps that had been policies, events and services to promote the Administration and the identified on the previous year's Ward interface between Council, the Citizenry Operational Plans. All 110 wards have Administration and the Citizenry. updated the Ward Operational Plans to assist them in 2019/2020 financial year. It will be noted that throughout the financial year 2018/2019 the functionality of the Ward Committees has been closely monitored with functionality assessments being conducted on a quarterly basis. There has been a drastic improvement in terms of functional ward committees as per the functinality outcomes. 7.5.3 Empowerment of Ward Theresa Percentage N/A N/A 100% implementation of 100% Direct Link to KPI Committees on Municipal Processes Ndlovu the Action Plan by 30 J June 2019 7.5. Implementation of identified systems, policies, events and services to promote the interface between Council, the Administration and the Citizenry.

7.5.4. Municipal wide Records Betty Moyo Percentage 100% 100% Implemented as per 100% Discussions were held re status of the Direct Link to KPI Management Action Plan by 30 June J project and planning of the next phase. 2019 (100% Drawings were approved for the Kloof 7.5. Implementation of identified systems, Project and the tender documents for policies, events and services to promote the leasing an off-site facility were presented at interface between Council, the the Bid Committees Administration and the Citizenry. Good Governance and Public Participation

Create an efficient, effective and accountable administration

National KPA SFA National Performance Indicator (Output Programme Project Project Sub-project Sub-project owner Unit of Annual target Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Improve Performance Comment Links Treasury level only) owner measure for 2017/2018 Performance 2018/19 Performance Ref No. as at 30 June as at 30 June 2017/2018 2018/2019

7.10 Provide strategic Percentage 100% 100% 100 % implementation of 100% Direct Link to PRG management and co-ordination SDBIP projects for the support to the Mayor's office. 2018/19 financial year 7.6 Provide strategic management and co- ordination support to the Mayor's office

7.6 Provide strategic 7.6.1 Coordinate the Mayor's statutory Mfano Mkhize Percentage 100% 100% To monitor performance 100% Direct Link to KPI management and co- obligations in terms of preparation, of the Municipal Manager J ordination support to implementation and monitoring of the IDP and members of EXCO. 7.6. Provide strategic management and the Mayor's officer and the budget. Public Participation coordination support to the the Mayor's sessions in relation to the office annual budget, IDP and SDBIP for the 2018/19 financial year (100%)

7.6.2 Coordinate the strategic sessions Martin Xaba Percentage 100% 100% Legotla 1:IDP ,SDBIP 100% Direct Link to KPI with the administration and monitoring of and Budget issues J the implementation of the strategy Legotla 2: Mid Term 7.6. Provide strategic management and Reviews of performance coordination support to the the Mayor's for the 2018/19 financial office year (100%)

7.6.3 Coordinate the Mayor's interaction Funeka Percentage 100% 100% 100% implementation of 100% Direct Link to KPI with strategic interests groups, including Thabethe the annual unit plan by 30 J Gender and vulnerable groups. June 2019 7.6. Provide strategic management and coordination support to the the Mayor's office

7.6.4 Implement youth development Mndeni Percentage 100% 100% 100% implementation of 100% Direct Link to KPI programmes and provide services that Mkhize the annual unit plan by 30 J are relevant and beneficial to the youth June 2019 7.6. Provide strategic management and and Mainstream issues of youth coordination support to the the Mayor's development office

7.6.5 Coordinate civic and ceremonial Sharm Percentage 100% 100% Development and 100% 100% Direct Link to KPI functions of the Mayor. Maharaj Implementation of the J events calender by 30 7.6. Provide strategic management and June 2019 coordination support to the the Mayor's office

7.6.6 Support the military veterans in Martin Xaba Percentage N/A N/A Access to income 100% Direct Link to KPI terms of their needs as guided by the generating projects J military veterans act targeted at military 7.6. Provide strategic management and veterans and social coordination support to the the Mayor's benefits for the 2018/19 office financial year (100%)

7.6.7 Address social ills at ward level Reggie Percentage N/A N/A Engaging sister 100% Direct Link to KPI through war rooms and rapid response Cele department and other J spheres of government to 7.6. Provide strategic management and intervene in addressing coordination support to the the Mayor's social needs. Respond to office all protest in the eThekwini municipality region for the 2018/19 financial year (100%)

7.6.8 Focus on the Mayor's Mthunzi Percentage N/A N/A Preparing speeches for 100% Direct Link to KPI communications strategy and analyse Gumede major public events/ J political decisions in order to decide on functions in order to 7.6. Provide strategic management and the decisions to be publicised ensure the coordination support to the the Mayor's communication approach office is capable of addressing the target audience. Organise media briefings, issue statements and choose appropriate media to communicate decisions, activities and other matters needing media coverage for the 2018/19 financial year (100%)

7.11. The number of work 7.7 Socio Economic 7.7.1. Expanded Public Works Sibusiso 7.7.1.1. The number of work Number 8208 work 10188 9920 work opportunities 9354 The unit is still waiting for other units to report their Directly linked to KPI opportunities (i.e. 230 person days Development through Programme Chamane opportunities (i.e. 230 person opportunities created for the 2018/19 L actuals for quarter 4, therefore actual reported might - FTES) created through the the Creation of days- FTES) created through financial year change after receiving this information. 7.11. The number of work opportunities (i.e. municipal capital and operating Sustainable Jobs the municipal capital and 230 person days - FTES) created through budget per line dept. this year. within various Sectors operating budget per line the municipal capital and operating budget deptment this year. per line dept. this year.

GG6.12 7.12 Number of work Number N/A N/A 12240 work opportunities 8021 The unit is still waiting for other units to report their Indirect Link: opportunities created through created throgh EPWP for L actuals for quarter 4, therefore actual reported might EPWP, CWP and other related the 2018/19 financial year change after receiving this information. PRJ 7.7.1 Expanded Public Works infrastructure programmes (GG Programme 6.12 ) Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 7B - Good Governance and Responsive Local Government Plan Owner - Sipho Nzuza 2017/18 Financial Year 2018/19 Financial Year National SFA Nationa Performance Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Comment Links KPA l Indicator (Output measure Target for Performance 2018/19 Performance Improve Performance Treasur level only) 2017/2018 as at 30 June as at 30 June y Ref 2017/2018 2018/2019 No.

Good Create an 7.13 Percentage Percentage 90% 116,16% 93.33% 160,09% 7.8.1 The investigators expedited Direct Link to PRG Governance efficient, implementation of implementation of J the reports returned with 7.8. Create a clean and accountable and Public effective and the anti-corruption the anti-corruption ammendments. organisation Participation accountable and human rights and human rights We divided the teams to deal with administration programme programme during certain categories of reports, e.g. 2018/19 irregular expenditure, backlog, etc. hence we achieved more productivity. Furthermore, we also utilized service providers.

7.8.2 Assigned a dedicated team including admin support to deal with the drafting of reports thus expediting the finalisat

7.8.3 The reason for overachievement is that the Unit received lot of requests from different stakeholders to partake in proactive programmes 7.8. Create a clean 7.8.1 Provide effective forensic Number 264 377 420 cases resolved 481 The investigators expedited the Direct Link to KPI and accountable investigations by 30 June 2019 J reports returned with organisation ammendments. 7.13 Percentage implementation of We divided the teams to deal with the anti-corruption and human rights certain categories of reports, e.g. programme irregular expenditure, backlog, etc. hence we achieved more productivity. Furthermore, we also utilized service providers.

7.8.2 Infrastructure Theft Number N/A N/A 45 cases resolved 122 Assigned a dedicated team Direct Link to KPI Investigations during the year J including admin support to deal with 2018/19 financial the drafting of reports thus 7.13 Percentage implementation of year expediting the finalisation. the anti-corruption and human rights programme 7.8.3. Promotion of human rights Percentage 80% 89,52% 80% implementation 94,66% The reason for overachievement is Direct Link to KPI and good governance principles of the projects in the J that the Unit received lot of within the eThekwini Municipal Human Rights and requests from different 7.13 Percentage implementation of area Good Governance stakeholders to partake in proactive the anti-corruption and human rights Programme for the programmes programme 2018/19 financial year

7.14 Percentage of 7.9. Mobilise 7.9.1 Undertake Internal Audits Percentage 90% 91% 90% audit projects 92% Overachievement was due to carry- 261/ 285 completed audit Direct Link to KIP audit projects integrated risk as approved by the Audit undertaken as per J forwards projects from 2017/2018 projects. undertaken as per assurance to Committee. plan for the 2018/19 financial year. 7.14 Percentage of audit projects plan approved by the strengthen financial year undertaken as per plan approved by Audit Committee to administrative the Audit Committee to determine determine the governance in pursuit the adequacy of internal controls adequacy of internal of efficient, effective designed to mitigate against controls designed to service delivery with identified risks mitigate against economy of scales to identified risks realise Batho Pele principles. Direct Link to Project

7.14 Undertake Internal Audits as approved by the Audit Committee.

7.9.2. To ensure quality internal Number 3 3 Satisfaction Rate of 3.04 Over achievement due to changing As per 2018/19 Audit Indirect Link to KPI audit services by measuring the 3 for the 2018/19 J the source of questionnaire from Committee evaluation audit committee's satisfaction financial year Deloitte & KPMG Questionnaries to feedback 7.14 Percentage of audit projects Internal Auditing Standards after undertaken as per plan approved by request by the Audit committee that the Audit Committee to determine CAE relooks the content of the adequacy of internal controls questionnaires. designed to mitigate against identified risks National SFA Nationa Performance Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Comment Links KPA l Indicator (Output measure Target for Performance 2018/19 Performance Improve Performance Treasur level only) 2017/2018 as at 30 June as at 30 June y Ref 2017/2018 2018/2019 No.

7.9.3. To monitor the Percentage 100% 100% Agreed 100% Implementation of the Indirect Link to KPI implementation of the management action J recommendations by recommendations by monitored by management is continuously 7.14 Percentage of audit projects management updating the audit monitored throughout the year undertaken as per plan approved by log once a quarter and report communicated to the Audit Committee to determine for the 2018/19 Accounting Officer and Audit the adequacy of internal controls financial year Committee quarterly. designed to mitigate against (100%) identified risks

7.15 Implementation 100% 104% Completion of all 102,18% Insufficient supporting Direct Link to PRG of IT initiatives to linked projects by L evidence to validate the improve efficiencies, 30 June 2019 achievement of the KPI. 7.10 Provision of an automated effectiveness and (100%) solution development accountability and 7.11 Network telecommunications eliminate wastage of and electronic services resources 7.12 Managing ICT customers and desktop infrastructure 7.13 Provision of a secure and robust server and data centre infrastructure

7.10 Provision of an 7.10.1 mSCOA 7.10.1.1 Complete Percentage N/A N/A 100% 100% Direct Link to KPI automated solution Implementation of implementation by J development Capital Assets 30 June 2019 7.15 Implementation of IT initiatives Management at Roads to improve efficiencies, and Storm Water effectiveness and accountability and eliminate wastage of resources

7.10.1.2 Implement Percentage N/A N/A 100% 100% Direct Link to KPI Capital Assets implementation by J Management- Migration 30 June 2019 7.15 Implementation of IT initiatives of city wide assets to to improve efficiencies, JDE E1 CAMS module effectiveness and accountability and eliminate wastage of resources

7.10.1.3 Implement Percentage N/A N/A 100% 100% Direct Link to KPI Capital Asset implementation by J Management- City Wide 30 June 2019 7.15 Implementation of IT initiatives Rollout of JDE E1 CAMS to improve efficiencies, module to all effectiveness and accountability and departments. eliminate wastage of resources

7.10.2 Data Warehousing, 7.10.2.1 HR Percentage N/A N/A Dashboards 100% Direct Link to KPI Business Intelligence & App complete by 30 J Integration June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.2.2 Revenue Percentage N/A N/A Dashboards 100% Direct Link to KPI Reporting complete/ Additional J reports complete by 7.15 Implementation of IT initiatives 30 June 2019 to improve efficiencies, (100%) effectiveness and accountability and eliminate wastage of resources

7.10.2.3. JDE Reporting Percentage N/A N/A Dashboards 100% Direct Link to KPI phase 2 complete/ Additional J reports complete by 7.15 Implementation of IT initiatives 30 June 2019 to improve efficiencies, (100%) effectiveness and accountability and eliminate wastage of resources 7.10 Provision of an automated solution development

National SFA Nationa Performance Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Comment Links KPA l Indicator (Output measure Target for Performance 2018/19 Performance Improve Performance Treasur level only) 2017/2018 as at 30 June as at 30 June y Ref 2017/2018 2018/2019 No.

7.10.3 Document Management 7.10.3.1 Upgrade to Percentage N/A N/A Rollout 100% Direct Link to KPI System Sharepoint - phase 2 Sharepoint/migrate J from Interwover to 7.15 Implementation of IT initiatives Sharepoint by 30 to improve efficiencies, June 2019 (100%) effectiveness and accountability and eliminate wastage of resources

7.10.4 Internet/Intranet 7.10.4.1 MILE - phase 2 Percentage N/A N/A Additional changes 100% Direct Link to KPI Development requests completed J by 30 June 2019 7.15 Implementation of IT initiatives (100%) to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.4.2.Durban Tourism Percentage N/A N/A Additional changes 100% Direct Link to KPI - phase 2 requests completed J by 30 June 2019 7.15 Implementation of IT initiatives (100%) to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.5 E-Government Web 7.10.5.1 IRCAM rewrite - Percentage N/A N/A System 100% Direct Link to KPI Based Applications phase 2 integration implemented by 30 J June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.5.2 Real Estate - Percentage N/A N/A System 100% Direct Link to KPI Objections and Appeals - implemented by 30 J phase 2 June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.5.3 Credit Percentage N/A N/A System 100% Direct Link to KPI applications - phase 2 implemented by 30 J June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.5.4 Over the Percentage N/A N/A Documented 100% Results changed due to Direct Link to KPI Counter eService Procedure (SOP) L insufficient evidence provided Registration - phase 2 produced by 30 to Internal Audit. 7.15 Implementation of IT initiatives June 2019 (100%) to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.5.5 Direct Debit - Percentage N/A N/A System 100% Direct Link to KPI phase 2 implemented by 30 J June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.6 Business Process 7.10.6.1 DAA - Building Percentage N/A N/A System 100% Direct Link to KPI Management Inspectorate implemented by 30 J June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.6.2 DAA - Self Percentage N/A N/A System 100% Direct Link to KPI Service implemented by 30 J June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.10.6.3 Real Estate - Percentage N/A N/A System 100% Direct Link to KPI Occupancy implemented by 30 J June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.10 Provision of an automated solution development

7.10.6 Business Process Management

National SFA Nationa Performance Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Comment Links KPA l Indicator (Output measure Target for Performance 2018/19 Performance Improve Performance Treasur level only) 2017/2018 as at 30 June as at 30 June y Ref 2017/2018 2018/2019 No.

7.10.6.4 Real Estate - Percentage N/A N/A System 100% Direct Link to KPI Pre Approval implemented by 30 J June 2019 (100%) 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.11 Network, 7.11.1. Corporate 7.11.1.1 Telephony Number 1100 1349 1000 IP Telephones 1151 Normally to install IP phones we Direct Link to KPI Telecommunications Installed by 30 June J need the IT Network infrastructure and Electronic 2019 to be ready. We normally build in 7.15 Implementation of IT initiatives Services this time for deployment. Most of to improve efficiencies, the sites we did this fin year did not effectiveness and accountability and require major network upgrades. eliminate wastage of resources

7.11.1.2 Fibre, Wireless Number 30 17 40 Public Wi-Fi 60 More sites deployed because of Direct Link to KPI and Wide Area Network Sites Deployed by J additional request for Wireless that 30 June 2019 came in 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.11.1.3 Fibre and Wide Number 24 47 5 sites insatlled by 5 Direct Link to KPI Area Network 30 June 2019 J 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.11.2 Water 7.11.2.1 Distribution Percentage N/A N/A 100% Deployment 100% Switches procured and Direct Link to KPI Layer Switch by 30 June 2019 J deployed Replacement 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.11.2.2 Outdoor Percentage N/A N/A 100% Deployment 100% Equipment procured and Direct Link to KPI wireless Deployment by 30 June 2019 J deployed 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.12 Managing ICT 7.12.1 Infrastructure 7.12.1.1 Corporate Number 100% 100% 120 computers 210 Departments received budget for Direct Link to KPI Customers and management tools Replacements of replaced by 30 J computers during adjustment desktop infrastructure obsolete computer June 2019 budget period. They then put 7.15 Implementation of IT initiatives hardware through requests for new to improve efficiencies, computers to replace old machines. effectiveness and accountability and Delivery of new computers was in eliminate wastage of resources May and June including setup.

7.12.1.2 Corporate Percentage 100% 100% 100% Budget 100% Direct Link to KPI computer for new staff Spend by 30 June J 2019 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.12.2 Implementation of 7.12.2.1 Implementation Percentage N/A N/A 100% 100 Achieved Direct Link to KPI Information Technology Service of the ITSM Framework Implemenation of J management (ITSM) Framework annual plan by 30 7.15 Implementation of IT initiatives June 2019 to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.12.3 Software Licences 7.12.3.1 Microsoft Percentage 100% 100% Procurement of 100 Direct Link to KPI Enterprise License Microsoft EA J Licenses by 30 7.15 Implementation of IT initiatives June 2019 (100%) to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.12 Managing ICT Customers and desktop infrastructure

7.12.3 Software Licences

National SFA Nationa Performance Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Comment Links KPA l Indicator (Output measure Target for Performance 2018/19 Performance Improve Performance Treasur level only) 2017/2018 as at 30 June as at 30 June y Ref 2017/2018 2018/2019 No.

7.12.3.2 Antivirus/Patch Percentage 100% 100% 100% License 100 Direct Link to KPI Management Renewal and J Maintenance by 30 7.15 Implementation of IT initiatives June 2019 to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.12.4 Water Infrastructure 7.12.4.1 EWS Desktop Percentage N/A N/A 100% Deployment 50% Tender approved in 2019. Unable Review and clarity of Direct Link to KPI Replacements by 30 June 2019 L to procure on tender - process still process regarding utilising in progress panel of service providers 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.12.4.2 EWS Contact Percentage N/A N/A 100% Deployment 100% Results changed due to Direct Link to KPI Centre DR Site Setup by 30 June 2019 L insufficient evidence provided to Internal Audit. 7.15 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.13 Provision of a 7.13.1 IT Security & Access 7.13.1.1 Upgrade CA- Percentage 100% 100% Software 100% IDM upgraded to supported Direct Link to KPI secure and robust Management IDM to latest release implemented and L levels server and data licenses procured Results changed due to 7.15 Implementation of IT initiatives centre infrastructure by 30 June 2019 insufficient evidence provided to improve efficiencies, (100%) to Internal Audit. effectiveness and accountability and eliminate wastage of resources

7.13.1.2 Procure and Percentage 100% 100% Outlook and AD 100% Server and Storage Direct Link to KPI implement servers, Security to be on L implemented for security storage & backup supported Hardware software 7.15 Implementation of IT initiatives solution & Software by 30 Results changed due to to improve efficiencies, June 2019 (100%) insufficient evidence provided effectiveness and accountability and to Internal Audit. eliminate wastage of resources

7.13.2 SDS: Datacentre 7.13.2.1 Datacentre Percentage 100% 100% Datacentre 100% physical installation of aircon Direct Link to KPI Mechanical and Eletrical Mechanical and equipment procured L in FMB and Scott Road Equipment Eletcrical Equipment by 30 June 2019 Results changed due to 7.15 Implementation of IT initiatives (100%) insufficient evidence provided to improve efficiencies, to Internal Audit. effectiveness and accountability and eliminate wastage of resources

7.13.3 SDS: Server and SAN 7.13.3.1 SAN disc Percentage 100% 100% Procure and 100% Procurement complete and Direct Link to KPI storage for Production and DR storage for mainframe implement SAN disk L san storage in use at Florence storage for Mkhize and Scott Road 7.15 Implementation of IT initiatives mainframe by 30 Results changed due to to improve efficiencies, June 2019 (100%) insufficient evidence provided effectiveness and accountability and to Internal Audit. eliminate wastage of resources

7.13.3.2 VM / OS and Percentage 100% 100% Upgrade VM stack 100% Oracle VM entireprise edition Direct Link to KPI VM management tools to support Microsoft L in use Azure by 30 June 7.15 Implementation of IT initiatives 2019 (100%) Results changed due to to improve efficiencies, insufficient evidence provided effectiveness and accountability and to Internal Audit. eliminate wastage of resources

7.13.3.3 VM Server for Percentage 100% 100% Procure VM stack 100% Award done to Datacentrix Direct Link to KPI Open Systems for testing of Apps L by 30 June 2019 Results changed due to 7.15 Implementation of IT initiatives (100%) insufficient evidence provided to improve efficiencies, to Internal Audit. effectiveness and accountability and eliminate wastage of resources

7.13.3.4 Back up Robot Percentage 100% 100% Procure and 100% Veem licences and storage Direct Link to KPI and Tape Drives implement by 30 L procured via Datacentrix June 2019 (100%) 7.15 Implementation of IT initiatives Results changed due to to improve efficiencies, insufficient evidence provided effectiveness and accountability and to Internal Audit. eliminate wastage of resources National SFA Nationa Performance Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Comment Links KPA l Indicator (Output measure Target for Performance 2018/19 Performance Improve Performance Treasur level only) 2017/2018 as at 30 June as at 30 June y Ref 2017/2018 2018/2019 No.

7.16 Develop & Percentage N/A N/A 100% 100% Direct Link to PRJ faciliate implementation of J implementation of ERM programs 7.14.1. Implementation of ERM Enterprise Risk within the /BCM Annual Plan. Management (ERM) municipality during programs in the 2018/19 financial 7.14.2. Quarterly communicate municipality. year emerging and materialised risks as well as opportunities 7.14.To develop, co- 7.14.1. Implementation of Percentage N/A N/A 100% 100% Achieved Direct Link to KPI ordinate, implement Enterprise Risk Management Implementation of J and monitor the /Business Continuity ERM/ BCM Annual 7.16 Develop & faciliate Enterprise Risk Management Annual Plan. Plan by 30 June implementation of Enterprise Risk Management, 2019 Management (ERM) programs in Business Continuity the municipality. (BCM) and Project Risk Management programs within the municipality 7.14.2. Quarterly communicate Number N/A N/A 5 5 Achieved, 4 x Combined Risk Direct Link to KPI emerging and materialised risks Reports/Presentatio J Presentations and Reports to as well as opportunities ns produced by 30 Audit Committee 7.16 Develop & faciliate June 2019 implementation of Enterprise Risk Management (ERM) programs in the municipality.

7.14.3. Annual Strategic Risk Number N/A N/A Approved Strategic 1 Achieved, 2019-20 strategic Indirect Link to KPI Assessment Risk Register J risk register produced by 30 7.16 Develop & faciliate June 2019 (2019-20 implementation of Enterprise Risk strategic risk Management (ERM) programs in register) the municipality.

Enabling 7.17 Implement a Percentage N/A N/A 100% ABM 109,02% 7.15.3.3 Overachieved due to Point Direct Link to PRG: sustainable well-coordinated initiatives J Regeneration project on Bad and innovative urban and regional undertaken by 30 Buildings 7.15 Implement a well-coordinated solutions management service June 2019 urban and regional management towards delivery service delivery effective local governance through Area Based Management (ABM)

7.15. Implement a 7.15.1.Coordination, facilitation 7.15.1.1 Identify, Percentage N/A N/A 100% of calls 100% Direct Link to KPI well-coordinated and integration of service coordinate, monitor and identified and J urban and regional Departments to improve service report complaints, faults logged with relevant 7.17 Implement a well-coordinated management service delivery accountability. and service delivery Units by 30 June urban and regional management delivery backlogs through 2019 service delivery proactive call logging system

7.15. 1.2 Hosting of Number N/A N/A 50 Urban/Regional 50 Direct Link to KPI Urban/Regional Management forum J Management Forums in meetings hosted by 7.17 Implement a well-coordinated ABM areas. 30 June 2019 urban and regional management service delivery

7.15.2 Improve socio economic 7.15.2.1 Coordinate and Number N/A N/A 10 Area Based 10 Direct Link to KPI conditions in ABM areas. support Area Based Health, safety and J Health, safety and wellness 7.17 Implement a well-coordinated wellness programmes programmes urban and regional management implemented by 30 service delivery June 2019 Enabling 7.17 Implement a sustainable well-coordinated and innovative urban and regional solutions management service towards delivery effective local governance through Area Based Management (ABM)

7.15. Implement a well-coordinated urban and regional management service delivery

7.15.2 Improve socio economic conditions in ABM areas. National SFA Nationa Performance Programme Project Sub-project Unit of Annual Actual Annual target for Actual Indicator Reason for Varience Measures Taken to Comment Links KPA l Indicator (Output measure Target for Performance 2018/19 Performance Improve Performance Treasur level only) 2017/2018 as at 30 June as at 30 June y Ref 2017/2018 2018/2019 No.

7.15.2.2. Coordinate and Number N/A N/A 5 Early Childwood 5 Direct Link to KPI support Area Based Development J Early Childwood programmes 7.17 Implement a well-coordinated Development supported by 30 urban and regional management programmes June 2019 service delivery

7.15.2.3 Coordinate and Number N/A N/A 10 Area Based 10 Direct Link to KPI support Area Based environmental J environmental programmes 7.17 Implement a well-coordinated programmes supported by 30 urban and regional management June 2019 service delivery

7.15.2.4 Coordinate and Number N/A N/A 5 Area Based LED 5 Direct Link to KPI Support Area Based programmes J LED programme supported by 30 7.17 Implement a well-coordinated June 2019 urban and regional management service delivery 7.15.3. Identify, coordinate, 7.15.3.1 Number N/A N/A 6 problem buildings 6 Site visits can be conducted to Direct Link to KPI facilitate, monitor and profile Closure/Rehabilitation of within the Inner City J verify closure problem buildings within the Inner bad buildings within the Rehabilitated/closed 7.17 Implement a well-coordinated City Inner City by 30 June 2019 urban and regional management service delivery

7.15.3.2 Profiling of bad Number N/A N/A 12 bad buildings 12 Profile documents can be Direct Link to KPI buildings within the within the Inner City J viewed on file Inner City profiled by 30 June 7.17 Implement a well-coordinated 2019 urban and regional management service delivery

7.15.3.3 Facilitate the Number N/A N/A 12 contravention 25 Over achievement has been due to Direct Link to KPI serving of contravention notices on building J the Point Inner City Regeneration notices on building owners within Inner Project with the Main Focus being 7.17 Implement a well-coordinated owners within Inner City City served by 30 on Bad Buildings. This is over and urban and regional management June 2019 above the normal work on Bad service delivery Buildings.

7.15.3.4 Undertake Number 12 12 5 joint operations on 5 Reports can Be viewed on File Direct Link to KPI integrated joint identified problem J operations on identified buildings 7.17 Implement a well-coordinated problem buildings undertaken by 30 urban and regional management June 2019 service delivery Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 8 - Financially Accountable and Sustainable City Plan Owner - Krish Kumar 2017/18 Financial Year 2018/19 Financial Year Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

Municipal Strategic 8.1. The Percentage 90% of capital 74% of capital 90% of capital budget 72,10% The social protests, socio-political issues, Regular Top 200 Indirect link Financial and percentage of the budget spent by budget spent spent by 30 June 2019 L poor performance of contractors, delays in meetings will continue to 8.1.2. Co-ordinate and compile a 3 year Capital Budget Viability and Sustainable municipality’s 30 June 2018 the awarding of contracts e.g.. Solomon be held by the City which is affordable and in line with the financial Management Budgeting capital budget Mahlangu Drive rehabilitation as well as Manager and executives model/strategy. actually spent on legal issues relating to the Oakford Priory during the new financial 8.2.1. Provide support on city's strategic budgeting capital projects in project in respect of housing. Delays year to sort out process terms of the attributable to the SCM processes. Delays in challenges incurred by 8.6.1. Ensure capital provision spend for Real Estate municipality’s the appointment of professional teams. Note implementing Blocksum in respect of property acquisitions integrated that this percentage may increase as the departments. development plan final year end entries are still being Furthermore, a strategic including housing processed. approach to capital spend top structure is being implemented by expenditure. the Strategic Office together with the Capital Investment Committee which will improve the capital spend.

GG6.11 8.2 Percentage of Percentage N/A N/A Spend on services to 4% Whilst this ratio is below the target, it should Perhaps to relook at Indirect Link: the municipality’s indigent households to be L be noted that this is subject to change as certain parameters used Sub-Prj 8.3.2.5. Review free basic services (FBS) operating budget in line with budgeted final year end reconciliations are continuing. in the universal approach package in terms of affordability and sustainability. spent on free basic amounts during the Furthermore, a universal approach rather services to indigent 2018/19 financial year(5%) than a targeted approach is taken Prj 8.2.2. Alignment of operating budget to the IDP households (GG 6.11 )

8.3. Cost Coverage Number of Cost coverage of Cost coverage Cost coverage of 2 times 2,75 Favourable. Austerity and cost containment Indirect Link Ratio (No. of Times 2 months for the of 2,85 number for the 18/19 financial year J measures per MFMA circular 82 are being 8.1.1. Co-ordinate and compile an Operating Budget Times) 17/18 financial of months applied. Subject to year end final which is sustainable and affordable to the rate year adjustments payer/consumer 8.2.2. Alignment of operating budget to the IDP 8.3.2.3. Budget Policy 8.3.2.6. Investment Framework Policy and Guidelines 8.3.2.8. Tariff Policy 8.3.3.1. Salaries & Wages as a % of opex 8.3.3.2. Repairs & Maintenance as a % of opex 8.5.1.1. % Collection Rate Bulk Electricity 8.5.1.2. % Collection Rate Electricity 8.5.1.3. % Collection Rate Water 8.5.1.4. % Collection Rate Rates 8.8.1.1. External vs. internal funding exercise

8.4. Gearing Ratio Ratio Gearing ratio of Gearing Ratio Gearing ratio of 45 by 30 23,80% Favourable. Intention is to keep borrowings Indirect Link (Debt to Total 45 by 30 June of 23.01 June 2019 J to a minimum and seeking alternative 8.1.1. Co-ordinate and compile an Operating Budget Income including 2018 sources of revenue and therefore the which is sustainable and affordable to the rate grant income) municipality has not utilised its full borrowing payer/consumer capacity. Subject to year end final 8.2.2. Alignment of operating budget to the IDP adjustments 8.3.1.1. Long Term Financial Plan 8.3.2.2. Borrowing Framework Policy and Guidelines 8.8.1.1. External vs. internal funding exercises 8.10.2. Review borrowing for implementation of capital programme. 8.15.1.1. Banking and reconciliation of cash on a daily basis 8.3.2.3. Budget Policy 8.3.2.8. Tariff Policy 8.9.1. Grow property sales income (Year to date) 8.9.2. Grow property lease income (Year to date)

8.1. Compile and 8.1.1. Co-ordinate Percentage Completion by 31 100% Co-ordinate and compile 100% Final Budget Indirectly linked to KPI 8.10. Debt Coverage Ratio annually update and compile an March (100%) an Operating Budget by 31 J approved on the (No. of times) the City's Medium Operating Budget March 2019(100%) 29 May 2019 Term Income and which is 8.3. Cost Coverage Ratio (No. of Times) Expenditure sustainable and 8.4. Gearing Ratio (Debt to Total Income including Framework affordable to the grant income) rate 8.9 Percentage completion of reform action plan for payer/consumer property registration Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

8.1.2. Co-ordinate Percentage Produce budget 100% Produce budget in line with 100% Final Budget Indirectly linked to KPI 8.1. The percentage of the and compile a 3 in line with finance finance model/strategy by J approved on the municipality’s capital budget actually spent on capital year Capital model/strategy 30 June 2019(100%) 29 May 2019 projects in terms of the municipality’s integrated Budget which is (100%) development plan including housing top structure affordable and in expenditure. line with the financial model/strategy

8.5.Obtain an Yes/ No Obtain Yes Obtain an unqualified audit Yes (Unqualified Final Budget Indirect Link unqualified audit Unqualified Audit (Unqualified opinion for the prior Audit Opinion J approved on the 8.3.2.1. Accounting Policy opinion Opinion for the Audit Opinion financial year obtained) 29 May 2019 8.2.2. Alignment of operating budget to the IDP prior financial year obtained) 2017/18(Yes) 8.13.1.1. Submission of eThekwini's AFS 2017/2018 (Yes) 8.13.2. Maintain accurate and updated asset register 8.11.1. Self Insurance Fund settlements 8.12.1. Maintain and update deadline monitoring system 8.17.1. Monitoring of top 10 risks for the Cluster: Advise and assist units within the cluster on risk management issues and report back to Risk Management component on progress.Monitoring implementation of action plans on the Risk Register for the current year 8.18.1. Performing bank reconciliations for all accounts on a monthly basis and resolving any non reconciling items timeously 8.18.2. Performing payroll administration duties: Processing salary payments and any other related third party payment transactions on time. 8.19.1. Review of Standard operating procedures for Treasury Cluster

8.2. Budget 8.2.1. Provide Percentage Completion by 31 100% Table compliant budget by 100% Final Budget Indirectly linked to KPI 8.1. The percentage of the according to IDP support on city's March (100%) 31 March 2019(100%) J approved on the municipality’s capital budget actually spent on capital priorities strategic 29 May 2019 projects in terms of the municipality’s integrated budgeting process development plan including housing top structure expenditure.

8.2.2. Alignment Percentage Operating budget 100% Operating budget aligned 100% Final Budget Indirectly linked to KPI 8.10. Debt Coverage Ratio of operating aligned to the IDP to the IDP by 30 June J approved on the (No. of times) budget to the IDP (100%) 2019(100%) 29 May 2019, 8.3. Cost Coverage Ratio (No. of Times) inclusive of IDP 8.4. Gearing Ratio (Debt to Total Income including alignment grant income) 8.5.Obtain an unqualified audit opinion 8.11. 0% irregular expenditure on SCM managed contracts unless due to circumstances beyond the control of SCM 8.2 Percentage of the municipality’s operating budget spent on free basic services to indigent households (GG 6.11)

8.3. Budget for 8.3.1. Refine 8.3.1.1. Long Percentage Review and 100% Review and update 100% Indirectly linked to KPI 8.4. Gearing Ratio (Debt to sustainability financial model Term Financial update Financial Financial Model by 30 J Total Income including grant income) and update Plan Model (100%) June 2019(100%) projections

8.3.2. Review 8.3.2.1. Percentage Revised policies 100% Revised policy submitted 100% Indirectly linked to KPI 8.5.Obtain an unqualified Budget Related Accounting approved by to Council for approval by J audit opinion Policies Policy Council (100%) 30 June 2019(100%)

8.3.2.2. Percentage Revised policies 100% Revised policy submitted 100% Revised Policy Indirectly linked to KPI 8.4. Gearing Ratio (Debt to Borrowing approved by to Council for approval by J only submitted to Total Income including grant income) Framework Council (100%) 30 June 2019(100%) council if there are Policy and material Guidelines amendments Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

8.3.2.3. Budget Percentage Revised policies 100% Revised policy submitted 100% Indirectly linked to KPI 8.10. Debt Coverage Ratio Policy approved by to Council for approval by J (No. of times) Council (100%) 30 June 2019(100%) 8.3. Cost Coverage Ratio (No. of Times) 8.4. Gearing Ratio (Debt to Total Income including grant income) 8.7. Maintain an overall payment rate of Cash over Monthly billing at 95%

8.3.2.4. Credit Percentage Draft Policy and 100% Revised policy submitted 100% Indirectly linked to KPI 8.7. Maintain an overall Control and the F&P to Council for approval by J payment rate of Cash over Monthly billing at 95% Debt Collection Committee 30 June 2019(100%) Policy Report submitted to Legal (100%)

8.3.2.5. Review Percentage Full review of FBS 100% Full review of FBS 100% Indirect Link: free basic package and package and decisions J 8.2 Percentage of the municipality’s operating budget services (FBS) decisions taken taken regarding the spent on free basic services to indigent households package in regarding the appropriateness of the (GG 6.11) terms of appropriateness threshold levels of the affordability and of the threshold lifeline tariffs and, if sustainability. levels of the necessary, policies lifeline tariffs and, amended accordingly by if necessary, 30 June 2019(100%) policies amended accordingly (100%) 8.3.2.6. Percentage 100% 100% Revised policy submitted 100% Revised Policy Indirectly linked to KPI 8.3. Cost Coverage Ratio Investment to Council for approval by J only submitted to (No. of Times) Framework 30 June 2019(100%) council when Policy and there is material Guidelines amendments

8.3.2.7. Rates Percentage Draft Policy and 100% Revised policy submitted 100% Indirectly linked to KPI 8.7. Maintain an overall Policy the F&P to Council for approval by J payment rate of Cash over Monthly billing at 95% Committee 30 June 2019(100%) Report submitted to Legal (100%) 8.3.2.8. Tariff Percentage Draft Policy and 100% Revised policy submitted 100% Indirectly linked to KPI 8.3. Cost Coverage Ratio Policy the F&P to Council for approval by J (No. of Times) Committee 30 June 2019(100%) 8.4. Gearing Ratio (Debt to Total Income including Report submitted grant income) to Legal (100%) 8.3.3. Monitoring 8.3.3.1. Percentage 30% 31,69% 30% of Salaries & Wages 31% Above norm slightly but may change as No further steps required Indirectly linked to KPI of key ratios Salaries & as a % of opex spent by L final year end entries are processed at this stage 8.10. Debt Coverage Ratio (No. of times) Wages as a % 30 June 2019 8.3. Cost Coverage Ratio (No. of Times) of opex

8.3.3.2. Repairs Percentage 7% 9,06% 7% of Repairs & 7% Target being achieved. However, subject to Indirectly linked to KPI & Maintenance Maintenance as a % of J year end procedures. 8.10. Debt Coverage Ratio (No. of times) as a % of opex opex spent during 2018/19 8.3. Cost Coverage Ratio (No. of Times) financial year

8.3.3.3. Debt- Percentage 1:1 (100) 0.19:1 100% of Debt-Equity 20% Favourable. Intention is to keep borrowings Indirectly linked to KPI Equity Ratio Ratio by 30 June 2019 J to a minimum and utilise alternative sources 8.10. Debt Coverage Ratio (No. of times) of funding for capital projects and therefore the municipality has not utilised its full borrowing capacity. Subject to year end final adjustments

8.6. Issue 1 8.4. 8.4.1. Compile Number 1 Supplementary 1 Issue 1 Supplementary 2 Over achievement was due to closing down Direct Link Supplementary Roll Implementation of Supplementary Roll in May Supplementary Roll in 31 May 2019 J GV2012, which required a final 8.4.1 Compile Supplementary Valuation Roll per year. Municipal Property Valuation Roll Roll issued Supplementary Valuation Roll to be carried Rates Act (MPR) out. This was in addition to the current Directly linked to KPI 8.6. Issue 1 Supplementary GV2017 Supplementary Valuation Roll Roll per year. planned for May 2019. Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

8.7. Maintain an Percentage 95% payment 89.32% 95% overall collection by 93,50% Overbilling and delays in processing Introduced changes in Direct Link overall payment rate of cash over payment rate of 30 June 2019 L adjustments and also Delays in collecting RMS to prevent 8.5.1.1 %Collection Rate Bulk Electricity rate of Cash over monthly billings cash over from government and parastatals. overbilling and 8.5.1.2 % Collection Rate Electricity Monthly billing at for the 2017/18 monthly billings Complicated legal process Continuous of 8.5.1.3 % Collection Rate Water 95% financial year achieved enforcement of credit 8.5.1.4 % Collection Rate Rates control policy Indirect Link 8.3.2.3. Budget Policy 8.3.2.4. Credit Control and Debt Collection Policy 8.3.2.7. Rates Policy 8.8.1.1. External vs. internal funding exercises 8.15.1.1. Banking and reconciliation of cash on a daily basis Prg 8.7. Revenue completeness: revenue management system

8.5. Reduce 8.5.1. Collection of 8.5.1.1. % Percentage 95% 108.55% 95% collection by 30 June 100% Team working on businesses Directly linked to KPI Council Debts outstanding debts Collection Rate 2019 J 8.7. Maintain an overall payment rate of Cash over Bulk Electricity Monthly billing at 95% Indirectly linked to KPI 8.8. Outstanding Service Debtors to Revenue 8.3. Cost Coverage Ratio (No. of Times)

8.5.1.2. % Percentage 95% 96.82% 95% collection by 30 June 113% Implementation of credit control procedures Directly linked to KPI Collection Rate 2019 J 8.7. Maintain an overall payment rate of Cash over Electricity Monthly billing at 95% Indirectly linked to KPI 8.8. Outstanding Service Debtors to Revenue 8.3. Cost Coverage Ratio (No. of Times)

8.5.1.3. % Percentage 95% 84.48% 95% collection by 30 June 76% Overbilling and delays in processing Introduced changes in Directly linked to KPI Collection Rate 2019 L adjustments RMS to prevent 8.7. Maintain an overall payment rate of Cash over Water overbilling Monthly billing at 95% Indirectly linked to KPI 8.8. Outstanding Service Debtors to Revenue 8.3. Cost Coverage Ratio (No. of Times)

8.5.1.4. % Percentage 95% 97.52% 95% collection by 30 June 85% Delays in collecting from government and Continuous of Directly linked to KPI Collection Rate 2019 L parastatals. Complicated legal process enforcement of credit 8.7. Maintain an overall payment rate of Cash over Rates control policy Monthly billing at 95% Indirectly linked to KPI 8.8. Outstanding Service Debtors to Revenue 8.3. Cost Coverage Ratio (No. of Times)

8. 8. Outstanding Percentage 38% of 37.06% of 38% of outstanding 35% Favourable variance.Debt collection Indirect Links Service Debtors to outstanding outstanding service debtors to revenue J measures more stringently now that the new 8.5.1.1. % Collection Rate Bulk Electricity Revenue service debtors to service debtors by 30 June 2019 billing system has been bedded. 8.5.1.2. % Collection Rate Electricity revenue by 30 to revenue 8.5.1.3. % Collection Rate Water June 2018 8.5.1.4. % Collection Rate Rates

SNDB 8.9 % of Revenue Percentage N/A N/A 90% of Revenue 71% Assessments already paid for but not yet Revenue Clearance Unit Out of 33 375 Indirect link: Clearance Clearance Certificates L checked and authorised by Supervisors for has recruited temporary applications Prj 8.1.1. Co-ordinate and compile an Operating Certificates issued issued within 15 working issuing. Controllers for a period of received, 23 601 Budget which is sustainable and affordable to the rate within 15 days after days after date of payment one year to assist in Revenue payer/consumer date of payment by 30 June 2019 checking and approving Clearance of matters already Certificates 's assessed and paid for in were issued order to be able to which totals 71% minimize the number of for 20182019 assessments paid for but Financial year. not issued. Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

8.10. Debt Number of Debt coverage of Debt coverage Debt coverage of 11 times 22,88 Favourable. Borrowings are kept to a Indirect Link Coverage Ratio Times 11 times for the of 18 times for the 18/19 financial year J minimum to reduce debt servicing cost 8.8.1.1. External vs. internal funding exercise (No. of times) 17/18 financial even though the municipality has the 8.10.2. Review borrowing for implementation of capital year capacity to increase its borrowings. (Refer programme gearing ratio) Subject to year end final 8.15.1.1. Banking and reconciliation of cash on a daily adjustments basis 8.1.1. Co-ordinate and compile an Operating Budget which is sustainable and affordable to the rate payer/consumer 8.2.2. Alignment of operating budget to the IDP 8.3.2.3. Budget Policy 8.3.3.1. Salaries & Wages as a % of opex 8.3.3.2. Repairs & Maintenance as a % of opex 8.3.3.3. Debt-Equity Ratio 8.9.1. Grow property sales income 8.9.2. Grow property lease income

8.6. Secure 8.6.1. Ensure Percentage 100% spend of 100% 100% spend of capital 95,65% The under expenditure is a result of the This is out of the ordinary An amount of R1 Indirectly link to KPI 8.1. The percentage of the property and capital provision capital provisions provisions (reflects % L amount left over being insufficient to defray and is a once off. 763 500 municipality’s capital budget actually spent on capital property rights spend for Real (reflects % spend spend of the capital expenditure on another transaction. earmarked for projects in terms of the municipality’s integrated necessary for Estate Blocksum of the capital blocksum) by 30 June expenditure on development plan including housing top structure capital projects in respect of blocksum) 2019 the Mount Moriah expenditure. property Housing Project acquisitions was not spent due to a huge amount of time taken by Legal in attempting to resolve the legal issues involving ownership. These funds were redirected to other projects.

Sound 8.7. Revenue 8.7.1 Percentage Percentage 100% 99.98% All contracts that are on 99,98% Some contracts had data issues thus Constant evaluation and Indirectly linked to KPI financial Completeness:Re of contracts that the billing system billed L accounts not billed analysis of the errors. 8.7. Maintain an overall payment rate of Cash over managemen venue should be billed during 2018/19 financial Accounts are billed as Monthly billing at 95% t & reporting Management versus contracts year(100%) corrections are done. System actually billed (as per RMS Production Operations Report - "Billing customers accounts - billing completion status")

8.8 Seek to 8.8.1. Investment 8.8.1.1. Percentage Investment return 100% Investment return to be in 100% The NCD rate Indirectly linked to KPI 8.10. Debt Coverage Ratio maximise returns optimization External vs. to be in line with line with average NCD J quoted by the (No. of times) on investment internal funding average NCD rate (Negotiable Certificate of SARB is 7.04%. 8.3. Cost Coverage Ratio (No. of Times) opportunities exercise (100%) Deposit) rate for 2018/19 The Investment 8.4. Gearing Ratio (Debt to Total Income including financial year(100%) Portfolio return is grant income) 7.96% 8.7. Maintain an overall payment rate of Cash over Monthly billing at 95%

8.9. Maximise 8.9.1. Grow Rand R8 000 000 R14 448 000 Receive R10 000 000 R 3 573 108,59 Purchasers not paying timeously. Delays in Interest is being raised on Indirectly linked to KPI revenue from property sales property sales income by L finalising surveys and rezoning by debts that are more than 8.10. Debt Coverage Ratio (No. of times) Council properties income (year to 30 June 2019 purchasers. Delays in receiving updated 30 days old. Ongoing 8.4. Gearing Ratio (Debt to Total Income including date) valuations. Delays in obtaining approvals at feedback is requested grant income) SCM committees from purchasers when the rezoning process is in process. Assistance given when required. Meetings to be arranged between Senior Manager Freehold with Valuations Department and SCM. Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

8.9.2. Grow Rand R347 000 000 R 30524938.47 Receive R353 100 000 R 342 649 213,53 variance of 2.96% will be investigated but continue to monitor 97% achieved Indirectly linked to KPI property lease property lease income by L possibly due to non payment . arrears and non payment (within the 8.10. Debt Coverage Ratio (No. of times) income (year to 30 June 2019 with debt management targeted range) 8.4. Gearing Ratio (Debt to Total Income including date) grant income)

8.10 Investment 8.10.1. Review Percentage Revised policy 100% Revised policy by 30 June 100% Review Policy Indirectly linked to KPI 8.10. Debt Coverage Ratio Management Investment Policy (100%) 2019(100%) J changes only (No. of times) submitted to 8.3. Cost Coverage Ratio (No. of Times) Council with 8.4. Gearing Ratio (Debt to Total Income including material changes grant income)

8.10.2. Review Percentage Benchmark 100% Benchmark against 100% The average Indirectly linked to KPI 8.10. Debt Coverage Ratio borrowing for against prevailing prevailing bond rates for J market borrowing (No. of times) implementation of bond rates the 2018/19 financial rate is 9.96% and capital programme (100%) year(100%) the municipality 9.69%.

8.11. 0% irregular Percentage 0% irregular 0% irregular 0% irregular expenditure 0% Indirect Link expenditure on expenditure on expenditure on on SCM managed J 8.2.2. Alignment of operating budget to the IDP SCM managed SCM managed SCM managed contracts for the 2018/19 8.14.1.1. Verification of SCM compliance contracts unless contracts for the contracts financial year 8.16.1.1. Procurement Scheduling due to 2017/18 financial 8.16.2.1. Letters of awards circumstances year 8.16.2.2. Monitoring of reports in bid committee beyond the control process of SCM 8.16.2.3. Review of SCM Policy 8.19.2. Undertaking of Special Projects within Treasury Cluster - to improve service delivery to other units

8.11. Asset & 8.11.1. Self Percentage Timeous 100% Timeous settlement of all 100% Indirectly linked to KPI Liability Insurance Insurance Fund settlement of all claims for the 2018/19 J 8.5.Obtain an unqualified audit opinion Cover settlements claims (100%) financial year(100%)

8.12. Deadline 8.12.1. Maintain Percentage Achievement of 100% Achievement of all 100% Indirectly linked to KPI Monitoring and update all statutory statutory deadlines for J 8.5.Obtain an unqualified audit opinion deadline deadlines for Treasury Cluster for the monitoring system Treasury Cluster 2018/19 financial (100%) year(100%)

8.13. Completion 8.13.1. Submit 8.13.1.1. Percentage 31-Aug (100%) 100% Submit Annual Financial 100% AFS and Indirectly linked to KPI of Financial financial Submission of Statements (AFS) by 31- J Consolidated AFS 8.5.Obtain an unqualified audit opinion Statements statements in eThekwini's August 2018(100%) submitted to compliance with AFS 2017/2018 Auditor-General MFMA for the on 31 Aug and 28 previous financial Sep respectively year

8.13.2. Maintain Percentage Compliant register 100% 100% GRAP Compliant 99% Final year end processes are still continuing Not required at this stage Indirectly linked to KPI accurate and (100%) asset register produced by L 8.5.Obtain an unqualified audit opinion updated asset 30 June 2019 register

8.14. Payment of 8.14.1. Manage 8.14.1.1. Percentage All creditors paid 73% All creditors paid within the 78% Late submission of payment documents. Circular setting out AP is reliant on Indirectly linked to KPI all creditors and Systems and Verification of within the legislated time frames or L Documents submitted without correct payment submission compliant 8.11. 0% irregular expenditure on SCM managed verification of procedures to SCM legislated time per their payment terms, authorisation in terms of CM Circular dates has been payment contracts unless due to circumstances beyond the SCM procedures ensure all compliance frames or per subject to there being no 2018/06. circulated. Regular documents control of SCM creditors are paid their payment queries/issues by 30 June Documents submitted without correct SCM meetings are held with submitted within legislated or terms (100%) 2019(100%) authority. Vendor on hold due to non tax defaulting departments. timeously by contractual compliant status. Monthly reports of business units deadlines payments made over 30 days are circulated to all departments for investigation. Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

8.15. Cash 8.15.1. Effective 8.15.1.1.Bankin Percentage All Council 100% All Council revenue 100% Indirectly linked to KPI Control and cash g and revenue accounted for during the J 8.10. Debt Coverage Ratio (No. of times) Management management reconciliation of accounted for 2018/19 financial year 8.4. Gearing Ratio (Debt to Total Income including cash on a daily (100%) (100%) grant income) basis 8.7. Maintain an overall payment rate of Cash over Monthly billing at 95%

8.16. Effective, 8.16.1. Contracts 8.16.1.1. Number Reporting on 10 Quarterly reporting on 4 Indirectly linked to KPI efficient and Management Procurement procurements procurement plans for the J 8.11. 0% irregular expenditure on SCM managed economical Scheduling plans for the Top Top 200 capital projects contracts unless due to circumstances beyond the Supply Chain 150 capital during 2018/19 financial control of SCM Management projects (10) year(4)

8.16.2. 8.16.2.1. Percentage All letters of 44% All letters of award issued 80% Indirectly linked to KPI Continuous Letters of award issued within 5 working days of J 8.11. 0% irregular expenditure on SCM managed Improvement awards within 30 calander finalisation of decision to contracts unless due to circumstances beyond the days from the award (upon expiry of the control of SCM date of finalisation appeal period) during of award. (80%) 2018/19 financial year(80)

8.16.2.2 Number Monthly tracking 12 Monthly tracking report on 12 Indirectly linked to KPI Monitoring of reports on all bid all bid committee reports J 8.11. 0% irregular expenditure on SCM managed reports in bid committee report during 2018/19 financial contracts unless due to circumstances beyond the committee (12) year(12) control of SCM process

8.16.2.3 Percentage Amended Policy 100% Amended Policy submitted 100% Indirectly linked to KPI Review of SCM approved & in for approval to EXCO by J 8.11. 0% irregular expenditure on SCM managed Policy place by 30 June 31 May 2019(100%) contracts unless due to circumstances beyond the 2018 (100%) control of SCM

Value for 8.17. Risk 8.17.1. Monitoring Number Produce a 4 A total of 4 Reports per 4 Indirectly linked to KPI money Management of top 10 risks for quarterly risk year(2018/19) in the form J 8.5.Obtain an unqualified audit opinion expenditure the Cluster: report to manage of minutes of Cluster Advise and assist all top 10 cluster Meetings, detailed Task units within the risks and keep Status Reports extracted cluster on risk them within from the CURA system management acceptable levels and a DCM Finance issues and report (4) Report addressed to Audit back to Risk Committee. Management component on progress.Monitorin g implementation of action plans on the Risk Register for the current year

8.18. 8.18.1. Performing Number Performance of 12 Performance of 12 sets of 12 The final June Indirectly linked to KPI Reconciliations bank 12 sets of Bank Bank Reconciliations J 2019 Bank 8.5.Obtain an unqualified audit opinion and Pay Admin reconciliations for Reconciliations (monthly) by the 10th Recons are only all accounts on a (monthly) by the working day after month due for monthly basis and 10th working day end during 2018/19 submission as resolving any non after month end financial year part of the AFS reconciling items timetable being 02 timeously August 2019

8.18.2. Performing Number Perform 12 sets 12 Perform 12 sets of Payroll 12 The June 2019 Indirectly linked to KPI payroll of Payroll Reconciliations (monthly) J Salary Recon is 8.5.Obtain an unqualified audit opinion administration Reconciliations together with the due for completion duties: Processing (monthly) together processing of all Salary and submission salary payments with the and Statutory Payments in as part of the and any other processing of all line with policies/ financial year end related third party Salary and legislation during 2018/19 process being 02 payment Statutory financial year August 2019 transactions on Payments in line time. with policies/ legislation Sector National KPA SFA National Performance Programme Project Sub-project Unit of Annual Target Actual Annual Target as at Actual Indicator Reason For Variance Measures Taken to Comment Links Treasury Indicator (Output measure 2017/2018 Performance 2018/2019 Performance for improve Performance Ref No. level only) as at 30 June 2018/2019 2018

8.19. Effective 8.19.1. Review of Number 4 departments 4 4 departments reviewed 4 Procedure Indirectly linked to KPI and efficient Standard reviewed in the by 30 June 2019 J manuals for 4 8.5.Obtain an unqualified audit opinion processes operating year departments were procedures for reviewed by Treasury Cluster quarter 4

8.19.2. Number 2 special projects 2 2 special projects to be 2 Indirectly linked to KPI Undertaking of to be completed completed within agreed J 8.5.Obtain an unqualified audit opinion Special Projects within agreed timeframes by 30 June 8.11. 0% irregular expenditure on SCM managed within Treasury timeframes 2019. contracts unless due to circumstances beyond the Cluster - to control of SCM improve service delivery to other units

8.12. Optimal 8.20. Efficient 8.20.1. Maximising 8.20.1.1. Percentage 90% availability of 89% availability 90% availability of fleet 92% Vehicle Availability is achieved due to effort Direct Link availability of fleet Fleet vehicle availability Optimal fleet vehicles of fleet vehicles vehicles during the 18/19 J employed at monitoring and managing the 8.20.1.1 Optimal availability of fleet vehicles (excluding vehicles (excluding Management to enhance availability of during the 17/18 financial year turnaround time for vehicles at the buses) buses) service delivery fleet vehicles financial year workshops. Meetings are being held every capabilities of the (excluding Friday with the workshop managers. Directly linked to KPI 8.12. Optimal availability of fleet municipality buses) vehicles (excluding buses)

8.13. Optimal 8.20. Efficient 8.20.1. Maximising 8.20.1.2. Percentage 90% availability of 90% availability 80% availability of bus fleet 90% Bus Availability is achieved due to effort Direct Link availability of bus Fleet vehicle availability Optimal bus fleet during of bus fleet during the18/19 financial J employed at monitoring and managing the 8.20.1.2 Optimal availability of bus fleet fleet Management to enhance availability of the 17/18 financial year turnaround time for buses at the workshops. service delivery bus fleet year Meetings are being held every Friday with Directly linked to KPI 8.13. Optimal availability of bus capabilities of the the bus manufacturers fleet municipality Municipal name: EThekwini Municipality Q4 SDBIP: 2018-19 Plan 21: Durban ICC Plan Owner - Phillip Sithole 2017/18 Financial Year 2018/19 Financial Year Sector National SFA National Performance Indicator Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken Comments Links KPA Treasury Ref (Output level only) measure 2017/2018 Performance as 2018/19 Performance for to improve No. at 30 June 2018 2018/2019 Performance

21.1. Economic Impact - 21.1. Economic 21.1.1. Monitor and Project R-billion R5.1bn R4.7bn R4.9bn economic 6,19 The variance is attributable to the number of A significantly higher number Direct link to Prj 21.1.1. Monitor Contribution to GDP Impact Programme Total Economic Impact contribution to contribution to impact (Annual J delegate days during 2018/19, being in excess of International events were and Project GDP Total calculated by resulting from the business GDP GDP Target)by June of forecast and the comparatively higher hosted this year by the Contribution resulting from the independent research activites of the Durban ICC 2019 percentage of international delegate and visitor Durban ICC with a resultant business activities of the Durban organisation compared days generated this year. higher number of ICC to budgeted target international delegate and visitor days. This positively impacted the value of economic impact made on the city and country.

21.2. Jobs created - Number 11500 jobs 9474 jobs 9950 jobs created 13 847 The variance is attributable to the number of A significantly higher number Indirect link to Prj 21.1.1. Number of direct and created created (Annual Target) by J delegate days during 2018/19, being in excess of International events were Monitor and Project GDP Total indirect jobs created 30 June 2019 of forecast and the resultant increased spend hosted this year by the Contribution resulting from the compared to budgeted from international delegates. Durban ICC resulting in a business activities of the Durban target higher number of ICC international delegate and visitor days. This positively impacted the value of economic impact and the number of direct and indirect jobs created as a result.

21.3 Service Excellence - 21.2 Quality 21.2.1 Monitor and Percentage 95% customer 95% customer Customer 95% The Durban ICC has prided Direct Link to Prj 21.2.1 Monitor Weighted average Assurance Analyse Customer satisfaction satisfaction satisfaction rate of J itself on five star service and Analyse Customer percentage rating programme Satisfaction Levels achieved achieved 95% by 30 June delivery standards, which Satisfaction Levels achieved for customer 2019 together with the monthly satisfaction robust Quality Assurance meetings, has yielded this result for the fiscal under review.

21.4 Tourism Five Star 21.2.3 Monitor adherance Yes/No 5* Tourism Star 5* Tourism Star 5 Star Tourism Yes This certification has been Direct Link to Prj 21.2.3 Grading Accreditation to quality standards Grading Grading Grading J retained until February 2020 Monitor adherance to quality through Five Star Grading Maintained Maintained Certification as a result of excellent standards through Five Star Programme Retained by 30 infrastructure management Grading Programme June 2019 (Yes) and quality assurance standards.

21.5 Capital Expenditure - 21.2.4 Implement Percentage N/A N/A 50% of capital 50,29% This target has been exceeded due to efficient CAPEX spend has been Direct Link to Prj 21.2.4 Percentage of Facilities infrastructure expenditure budget J demand management processes in line with constantly monitored by the Implement infrastructure capital expenditure standards/upgrades to committed the approved procurement plan for 2018/19. entity during the fiscal under standards/upgrades to sustain budget committed versus sustain and enhance the compared to target review to ensure that the and enhance the image of the target image of the Durban ICC facility is upgraded and Durban ICC maintained in line with world- class standards.

21.6 ISO 22000 (Food 21.2.5 Adherance to food Yes/No N/A N/A ISO 22000 Yes The ISO 22000 certification Direct Link to Prj 21.2.5 Safety)Accreditation safety standards through certification J has been retained through Adherance to food safety ISO 22000 programme retained by 30 constant monitoring and standards through ISO 22000 June 2019 (Yes) tracking by the ISO programme Committee such that any potential non-compliance findings are immediately resolved. Sector National SFA National Performance Indicator Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken Comments Links KPA Treasury Ref (Output level only) measure 2017/2018 Performance as 2018/19 Performance for to improve No. at 30 June 2018 2018/2019 Performance

21.7. Operating Profit – 21.3 Cost Control 21.3.1 Control costs Percentage 7% Operating -1,57% Yes Yes It must be noted that this Direct Link to KPI 21.7 Achieve operating Programme through creation and Profit Operating Profit J result is based on the Operating Costs – Total surplus before tax, implementation of cost (excluding (excluding management accounts as at operating costs excluding depreciation, interest, control programme rates, rates, the 9th of July 2019 and is depreciation, cost of sales, impairments and rates depreciation, depreciation, subject to change based on impairments and rates to be impairment impairment year-end accounting within budget reversals) as a reversals) as a adjustments.The entity has percentage of percentage of yielded an operating profit sales sales due to the implementation of cost containment measures as well as aggressive marketing in the generation of revenue in line with forecast targets.

21.8. Operating Costs – 21.3.2 Monitor ration of Percentage 60% Operating 65% Operating Yes Yes Total operating costs operating costs to revenue Costs Costs J excluding depreciation, to ensure that operating (excluding rates (excluding rates cost of sales, profit is at targeted level and and impairments and rates to depreciation) depreciation) be within budget as a as a percentage of percentage of revenue revenue

International Transformati Training & 21.9 Human Capital 21. 4 Transformation 21.4.1 Develop human Percentage 80% training 82% training 82% of training 96% The slight variance is due to the training Training spend has been Direct Link to KPI: Convention on & Developme Development - & Development capital through creation budget spent budget spent budget spent by J initiatives, as per the work skills plan, being prioritised during the 2018/19 21.9 Human Capital Centre Developmen nt Percentage of the Programme and implementation of 30 June 2018 executed. fiscal via the granting of Development - Percentage of t training budget that has Work Place Skills Plan study bursaries to employees the training budget that has been been spent as well providing the relevant spent training assistance, where identified. Direct Link to Prj: 21.4.1 Develop human capital through creation and implementation of Work Place Skills Plan

International Economic 21.10 Women Supplier 21.4.2 Promote Percentage 13% of 66% of 15% procurement 64,6% This variance has resulted from the This result has been Direct Link to KPI: Convention Transforma Procurement - % development and growth Procurement Procurement from women J Procurement Division regularly monitoring its achieved via the supplier 21.10 Women Supplier Centre tion Procurement from of women owned from woman from woman suppliers/ service spend to female-owned entities, which has development initiatives which Procurement - % Procurement women suppliers/service businesses through suppliers / suppliers / providers by 30 been identified as a targeted demographic cater for these designated from women suppliers/service providers procurement of service service June 2019 group. demographic groups together providers goods/services from providers providers with close monitoring of companies with women spend patterns during the Direct Link to Prj: ownership fiscal under review. 21.4.2 Promote development and growth of women owned businesses through procurement of goods/services from companies with women ownership Transformati 21. 4 Transformation on & & Development Developmen Programme t

Sector National SFA National Performance Indicator Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken Comments Links KPA Treasury Ref (Output level only) measure 2017/2018 Performance as 2018/19 Performance for to improve No. at 30 June 2018 2018/2019 Performance

International 21.11 Youth Supplier 21.4.3 Promote Percentage 5% of 5,4% of 7% procurement 11,1% This variance has resulted from the This result has been Direct Link to KPI: Convention Procurement - % development and growth Procurement Procurement from youth J Procurement Division regularly monitoring its achieved via the supplier 21.11 Youth Supplier Centre Procurement from of youth owned from suppliers / from suppliers / suppliers/ service spend to youth-owned entities, which has been development initiatives which Procurement - % Procurement suppliers/service businesses through service service providers by 30 identified as a targeted demographic group. cater for these designated from suppliers/service providers providers classified as procurement of providers providers June 2019 demographic groups together classified as Youth (35 years or Youth (35 years or goods/services from classified as classified as with close monitoring of younger) younger) companies with youth Youth (35 years Youth (35 years spend patterns during the ownership or younger) or younger) fiscal under review. Direct Link to Prj: 21.4.3 Promote development and growth of youth owned businesses through procurement of goods/services from companies with youth ownership

International 21.12 Procurement % of 21.4.4 Promote Percentage 40% of Top 20 51% of Top 20 42% of top 20 49,5% This variance has resulted from the This result has been Direct Link to KPI: Convention Top 20 Supplier Spend development and growth Supplier Spend Supplier Spend supplier spend J Procurement Division regularly monitoring its achieved via the supplier 21.12 Procurement % of Top 20 Centre from African Owned of African owned from African from African from African owned spend to African-owned service providers, development initiatives which Supplier Spend from African Suppliers businesses through Owned Owned suppliers by June which has been identified as a targeted cater for these designated Owned Suppliers procurement of Suppliers Suppliers 2019 demographic group. demographic groups together goods/services from with close monitoring of Direct Link to Prj: companies with African spend patterns during the 21.4.4 Promote development ownership fiscal under review. and growth of African owned businesses through procurement of goods/services from companies with African ownership

21.13 B-BBEE 21.4.5 Promote broad Number level 3 B-BBEE level 3 B-BBEE Obtain Level 3 BEE 3 The Level 3 B-BBEE rating has Direct Link to KPI: Certification - B-BBEE based black economic certification certification certification by 30 J been achieved via an entity- 21.13 B-BBEE Certification - B- Level Certification empowerment through B- obtained obtained June 2019 wide effort to ensure that all of BBEE Level Certification BBEE Certification the elements in the scorecard are continuously tracked. Direct Link to Prj: Furthermore, the performance 21.4.5 Promote broad based agreements for the relevant employees, does include this black economic empowerment target. through B-BBEE Certification

International 21.14 Employment 21.4.6 Promote Percentage 50% Top 40% Top 50% female staff 58% During the fiscal, the entity has increased its The entity has ensured that Direct Link to KPI: Convention Equity - % of staff transformation and Management & Management & complement by 30 J female employee staff component, in line with its recruitment strategies 21.14 Employment Equity - % of Centre complement that are employment equity Senior Senior June 2019 its employment equity targets have allowed for the staff complement that are female female through women Management Management recruitment of female employment employed: employed: employees, in accordance Direct Link to Prj: Female Female with the Employment Equity 21.4.6 Promote transformation plan. and employment equity through women employment

International 21.15 Employment 21.4.7 Promote Percentage 60% Top 83% Top 60% of Top and 75% Three of the four top and senior managers Three of the four top and Direct Link to KPI: Convention Equity - % of Top transformation and Management & Management & Senior J which are currently employed at this level, are senior managers which are 21.17 Employment Equity - % of Centre Management & Senior employment equity Senior Senior management that Black, as defined. This has resulted in this currently employed at this tier Top Management & Senior Management Black through employment of Management Management are Black by 30 target being exceeded. of management are Black, as Management Black black persons at Top employed: employed: June 2019 defined. This has resulted in Management Level Black Black the 75% achievement rate. Direct Link to Prj: Notwithstanding, there are 3 21.4.7 Promote transformation vacancies which still need to and employment equity through be filled at this level. employment of black persons at Top Management Level Transformati 21. 4 Transformation on & & Development Developmen Programme t

Sector National SFA National Performance Indicator Programme Project Unit of Annual Target Actual Annual target for Actual Indicator Reason For Variance Measures Taken Comments Links KPA Treasury Ref (Output level only) measure 2017/2018 Performance as 2018/19 Performance for to improve No. at 30 June 2018 2018/2019 Performance

International 21.16 Employment 21.4.9 Promote Percentage 2% of Total 2% of Total 2% of staff 3,1% The slight variance is due to recruitment The Durban ICC continuously Direct Link to KPI: Convention Equity - % of Total Staff transformation and Staff Staff complement J strategies targeted towards this specific target strives to employ disabled 21.16 Employment Equity - % of Centre Complement Disabled employment equity Compliment Compliment disabled by 30 group. The entity has successfully recruited staff, as part of its Total Staff Complement Disabled through employment of employed: employed: June 2019 candidates from this target group via specific employment equity strategic Disabled Persons Disabled Disabled recruitment strategies, which has contributed to imperatives. Direct Link to Prj: the achievement of this target. 21.4.9 Promote transformation and employment equity through employment of Disabled Persons

International Governance Governanc 21.17 Risk Management - 21.5 Risk 21.5.1 Effecitively manage Percentage 82% Tasks 93% Tasks 84% of tasks listed 95% This target has been exceeded due to strong This target has been Direct Link to KPI: Convention e & Risk management and Management & risk through creation of a completed on completed on in the risk register J management oversight in ensuring that the achieved due to the robust 21.17 Risk Management - Risk Centre Compliance mitigation. % Tasks Governance risk register with action due date as due date as is completed by 30 relevant tasks are completed within the monthly risk meetings which management and mitigation. % completed on due date Programme plans and due dates for listed on the listed on the June 2019 requisite timeframes are held with management as Tasks completed on due date as as listed on the Task action Task Risk Task Risk well as frequent monitoring of listed on the Task Risk Register Risk Register Register Register the status of completion of the relevant tasks. Direct Link to Prj: 21.5.1 Effecitively manage risk through creation of a risk register with action plans and due dates for action

International 21.18 Unqualified Audit - 21.5.2 Promote good Yes/No Yes Yes Unqualified audit Yes This target is cumulative and Direct Link to KPI: Convention Achieve Unqualified governance in the (Unqualified (Unqualified opinion achieved J has been achieved as the 21.18 Unqualified Audit - Centre Audit from the AG organisation by achieving Audit opinion Audit opinion (Annual target-can unqualified audit opinion Achieve Unqualified Audit from unqualified audit only be determined received from the A-G was in the AG achieved) achieved) in Q2) (Yes) respect of the 2017/18 fiscal. This was a result of a strong Direct Link to Prj: control and compliant 21.5.2 Promote good conscious environment governance in the organisation throughout the entity. by achieving unqualified audit Q4 SDBIP: 2018-19 Plan 22 Ushaka - Develop and Sustain our Spatial, Natural and Built Environment Plan Owner - Philip Sithole Sector National KPA SFA National Performance Indicator Programme Project Unit of Annual target for 2017/18 Actual Performance Annual target for Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links Treasury Ref (Output level only) measure for 2017/18 2018/19 Performance for No. 2018/19

Provision of targeted 22.1.Survey guests and 22.1.1Customer 22.1.1.1 Undertake % To survey 500 guests per 97% customer To survey 500 guests per 97% A new guest first strategy has been Direct Link to KPI: guest-oriented quality obtain 95% "overall park Service assessments on month to achieve 95% of satisfaction achieved month to achieve 95% of J introduced around the park. 22.1.Survey guests and obtain 95% services in the Theme experience" positive customer satisfaction "overall park experience" "overall park experience" "overall park experience" positive guest Park guest satisfaction. satisfaction from the satisfaction from the satisfaction. surveyed guests. surveyed guests for the 18/19 financial year Direct Link to Prj: 22.1.1.1 Undertake assessments on customer satisfaction

Creation of exciting, 22.2.Hold 4 anchor 22.2.1 Fun and 22.2.1.1 Hold 4 anchor Number To hold four anchor events 4 anchor events held To hold four anchor 5 An opportunity to hold more than the Easter Egg hunt Direct Link to KPI: fun and quality events Entertainment events events by 30 June 2019 J planned events arose in Q2 held in April 2019. 22.2.Hold 4 anchor events experiences and environment to grow Direct Link to Prj: the Park footprint 22.2.1.1 Hold 4 anchor events

22.3.Achievement of 22.3.1 Footfall 22.3.1.1 Strategically % Achievement of 3% footfall -1,55% footfall growth To achieve 0.5% footfall -6% UMW achieved 94% Footfall against Focus will now be on implementation of the Target not Direct Link to KPI: 0.5% footfall growth year growth position DMTP as a growth year on year growth year on year by 30 L budget; and 98% Admissions; which was a recently Board approved Marketing achieved, footfall 22.3.Achievement of 0.5% footfall on year . must visit tourism and June 2019 positive response to our strategies; as it Strategy to grow Footfall dropped by 6% growth year on year . events destination confirms that strategies to sell more tickets year on year. and package the Park differently paid off Direct Link to Prj: 22.3.1.1 Strategically position DMTP as a must visit tourism and events destination GOVERNANCE AND PUBLIC PARTICIPATION

Provision of a 22.4.Not exceed 10 lost 22.4.1 22.4.1.1 Maintain/ Number To not exceed 10 lost time 5 lost time injuries To not exceed 10 lost 5 Tool box talks have been introduced to Target achieved, Direct Link to KPI: functional, well time injuries Compliance with reduce the number of injuries time injuries by 30 June J create safety awareness amongst staff. less than 10 loss 22.4.Not exceed 10 lost time injuries maintained and safe Occupational lost time injuries by 2019 time injuries Theme Park that meet Health and Safety maintaining assets and sustained to date Direct Link to Prj: all required standards. Legislation conducting Health and 22.4.1.1 Maintain/ reduce the number of Safety Inspections, lost time injuries by maintaining assets audits, training and conducting Health and Safety programs Inspections, audits, training programs

22.5. Ensure that 22.5.1 22.5.1.1 To ensure that % To ensure full compliance 100% compliance with To ensure full compliance 100% Target achieved, Direct Link to KPI: SAAMBR complies with Stakeholder SAAMBR complies with with appendix B of the SLA appendix B of the SLA with appendix B of the J reports submitted 22.5. Ensure that SAAMBR complies SLA obligations relationship SLA obligations regarding reporting SLA regarding reporting as per the terms with SLA obligations management requirements. (100%) requirements by 30 June of the SLA 2019 Direct Link to Prj: 22.5.1.1 To ensure that SAAMBR complies with SLA obligations

22.6. Compilation of 22.6.1 22.6.1.1Percentage of % To achieve a 100% of the 100% of the To achieve 100% of the 100% Target achieved Direct Link to KPI: effective Employment Organisational people from employment designated group at designated group at designated group at J 22.6. Compilation of effective Equity plans and reports Transformation equity target groups Top/Senior Management Top/Senior Top/Senior Management Employment Equity plans and reports for for Top/ Senior (Employment employed in the level. Management level level by 30 June 2019 Top/ Senior Management Management Equity) Top/ Senior achieved Management levels Direct Link to Prj: 22.6.1.1Percentage of people from employment equity target groups employed in the Top/ Senior Management levels

22.7. Compilation of 22.7.1 22.7.1.1 Percentage of % To achieve 67% of the 83% of the designated To achieve 67% of the 67% Direct Link to KPI: effective Employment Organisational people from employment designated group at group at Middle designated group at J 22.7. Compilation of effective Equity plans and reports Transformation equity target groups Middle Management level Management level Middle Management level Employment Equity plans and reports for for Middle management (Employment employed in the achieved Middle management TRANSFORMATION Creation of a platform Equity) Middle Management AND for growth, levels Direct Link to Prj: ORGANISATIONAL empowerment and 22.7.1.1 Percentage of people from skills development DEVELOPMENT employment equity target groups employed in the Middle Management levels

22.8.Develop human 22.8.1 Retention 22.8.1.1 Training % To achieve 80% retention 92% retention of key To achieve 90% of 87% Some of the planned training had to be - DMTP has engaged City’s Training Target achieved, Direct Link to KPI: capital through creation Strategy schedules to be of key critical posts critical posts training plans as per L cancelled, due to a variety of reasons, Academy; and reached an agreement to 99% of training 22.8.Develop human capital through and implementation of developed in line with identified Workplace Skills Plan by which if it they had continued would have have some of this Training provided budget spent. creation and implementation of Work Work Place Skills Plan Work Place Skills Plan 30 June 2019 led to DMTP achieving 92%. through the Academy. The City has not Place Skills Plan with monthly monitoring billed us for this training; and it has against the plan and the becoming a Cost saving for the Entity Direct Link to Prj: budget (about 14 Courses provided fall under this 22.8.1.1 Training schedules to be category). developed in line with Work Place Skills Plan with monthly monitoring against the plan and the budget Sector

Sector National KPA SFA National Performance Indicator Programme Project Unit of Annual target for 2017/18 Actual Performance Annual target for Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links Treasury Ref (Output level only) measure for 2017/18 2018/19 Performance for No. 2018/19

Growing the primary 22.9.Achievement of 1% 22.9.1 Establish a 22.9.1.1Develop and % Achievement of 3% 4% of growth on gross Achievement of 1% 1% Direct Link to KPI: and secondary growth on gross revenue Pricing Strategy Implement a Pricing growth on gross revenue revenue achieved growth on gross revenue J 22.9.Achievement of 1% growth on revenue generators to year on year model year on year year on year gross revenue year on year sustain the Theme Park. Direct Link to Prj: 22.9.1.1Develop and Implement a Pricing model

22.10.Manage actual 22.10.1 Sound 22.10.1.1 Maximise % To achieve 95% of 98.25% of occupancy To achieve 95% of 99,02% The opportunity to fully let vacant space Direct Link to KPI: occupancy of lettable Financial letting of Village Walk occupancy of lettable of lettable space in the occupancy of lettable J always exists and the objective is to try 22.10.Manage actual occupancy of space against available Management Space space in the Village Walk Village Walk space in the Village Walk and get to 100% occupancy as the 95% is lettable space against available by 30 june 2019 the industry norm. Direct Link to Prj: 22.10.1.1 Maximise letting of Village Walk Space

22.11. Achieve budgeted 22.11.1 Sound 22.11.1.1 Implement R To achieve budgeted EBITDA of To achieve budgeted - 14471 An increase in operating expenses led to To continue with revenue maximization as Direct Link to KPI: Earnings before interest, Financial Cost Management EBITDA (R2132) R-1344 (target not EBIDA for the 18/19 L the non-achievement of this target. well as close monitoring of our costs in an 22.11. Achieve budgeted Earnings depreciation and Management strategy achieved) financial year effort to reap benefits from our revised cost before interest, depreciation and amortisation (EBIDA) management strategy for 2018/19. The cost amortisation (EBIDA) management strategy is monitored quarterly by the Finance, IT and Risk Direct Link to Prj: Committee. Progress on this action plan will 22.11.1.1 Implement Cost Management be monitored every quarter . strategy

Provision of a financially FINANCIAL accountable and 22.12.Achieve a Clean 22.12.1 Sound 22.12.1.1Prepare and Yes/No To achieve a clean audit Yes (Clean audit To achieve a clean audit Yes Clean audit Direct Link to KPI: SUSTAINABILITY sustainable entity. audit opinion for prior Financial Submit financial for the prior financial year opinion achieved) for the prior financial year J achieved for 22.12.Achieve a Clean audit opinion for financial year. Management statements in (Yes) 2017/18 financial prior financial year. compliance with MFMA year & GRAP for the previous Direct Link to Prj: financial year 22.12.1.1Prepare and Submit financial statements in compliance with MFMA & GRAP for the previous financial year

22.13.Increase 22.13.1 Effective, 22.13.1.1 Implement % To procure 85% of all 90% goods & services To procure 85% of all 86% Overachievement is attributable to Direct Link to KPI: procurement from efficient and Preferential goods & services from procured from goods & services from J targeted internal effort in preferential 22.13.Increase procurement from disadvantaged economical Procurement Strategy historically disadvantaged historically historically disadvantaged procurement initiatives disadvantaged businesses (level 1 to 5) businesses (level 1 to 5) Supply Chain businesses (level 1 to 5) disadvantaged businesses (level 1 to 5) Management businesses by 30 June 2019 Direct Link to Prj: 22.13.1.1 Implement Preferential Procurement Strategy

22.14.Manage 22.14.1 Reduce 22.14.1.1 Collection of % To ensure that 95% of 95% of To ensure that 95% of 95% Direct Link to KPI: percentage of Debtors DMTP debts outstanding debts OUTSTANDING debtors OUTSTANDING OUTSTANDING debtors J 22.14.Manage percentage of Debtors outstanding over 60 days. are collected within 60 debtors are collected are within 60 days. outstanding over 60 days. days. (EXCLUDES LEGAL within 60 days. (EXCLUDES LEGAL MATTERS) (EXCLUDES LEGAL MATTERS & Direct Link to Prj: MATTERS) SPONSORSHIP) by 30 22.14.1.1 Collection of outstanding June 2019 debts

To ensure legislative 22.15 Manage creditor 22.15.1 Payment 22.15.1.1 Manage % To ensure that all creditors 100% of creditors are To ensure that all 100% Target achieved Direct Link to KPI: compliance and good payment days against of all creditors Systems and are paid within 30 days of paid within 30 days of outstanding creditors at J 22.15 Manage creditor payment days governance. legislated payment days. and verification of procedures to ensure all receipt of a valid receipt of a valid reporting date are within against legislated payment days. SCM procedures creditors are paid within invoice/statement. (100%) invoice/statement. 30 days of receipt of a legislated or contractual valid invoice/statement for Direct Link to Prj: deadlines the 18/19 financial year 22.15.1.1 Manage Systems and procedures to ensure all creditors are paid within legislated or contractual deadlines

22.16 Ensure community 22.16.1 22.16.1.1 Undertake Yes/No To provide workplace Yes (workplace To provide workplace Yes Target achieved, Direct Link to KPI: participation in a CSI Implement Social Youth employment experience to youth experience to youth experience to youth J 28 youth 22.16 Ensure community participation in programme. Responsibility initiatives targeting 5% of the provided) targeting 5% of the employed which a CSI programme. programmes workforce (Yes) workforce by 30 June equals to 6% of 2019 total workforce Direct Link to Prj: 22.16.1.1 Undertake Youth employment initiatives

SOCIAL AND GREEN ECONOMY

Provision of diverse, educational and entertaining conservation- orientated product offerings. Sector

Sector National KPA SFA National Performance Indicator Programme Project Unit of Annual target for 2017/18 Actual Performance Annual target for Actual Indicator Reason For Variance Measures Taken to improve Performance Comment Links Treasury Ref (Output level only) measure for 2017/18 2018/19 Performance for No. 2018/19

SOCIAL AND GREEN ECONOMY 22.17. Recycle 30% of 22.17.1 Enhance 22.17.1.1 Promote % Recycle 30% of total solid 37% of total solid To recycle 30% of total 40% Ongoing awareness and training initiatives Direct Link to KPI: total solid waste Environmental Recycling of solid waste waste generated waste generated has solid waste collected for J are contributing to improved levels of 22.17. Recycle 30% of total solid waste generated. Sustainability been recycled the 18/19 financial year recyclability generated. Provision of diverse, educational and Direct Link to Prj: entertaining 22.17.1.1 Promote Recycling of solid conservation- waste orientated product offerings.