JOB DESCRIPTION
Department: Spitalfields Market
Section: Market Constabulary
Job Title: Head of Security
Grade: E
Location: New Spitalfields Market Sherrin Road Leyton London E10 5SQ
Overall Responsibility of the Post:
The management of the Market Constabulary, to provide a high quality security/enforcement service, 24 hours a day, enforcing the Market rules & policies, protecting City of London property and preventing crime.
Key Responsibilities/Duties:
1. To assist the Superintendent operate an effective and efficient wholesale Market by acting on written and oral instructions in a timely manner and prioritising work where necessary
2. To provide an effective 24 hour security and safety service for the Market site
3. To manage the Market Constabulary staff both Sergeants and Constables, including their supervision, training/development, appraisal, recruitment/selection, discipline, deployment & duties. Including motivating staff to achieve excellence in service delivery and to fulfil personal, team, departmental and City of London Corporation Objectives and Equal Opportunities Policy
4. To manage the Constabulary roster to ensure all shifts meet minimum staffing requirements and business needs. Including the management of staff leave and over-time.
5. To monitor staff sickness levels and take prompt & appropriate action in accord with the City of London’s Attendance Management policy
6. To attend regular management meetings with the Superintendent to discuss progress and address any problem areas
7. To ensure the Market Constabulary understand the local rules, procedures, policies and statutory obligations and are able to administer and enforce these effectively
8. To ensure that all vehicles and pedestrians entering the site are adequately controlled in a safe and efficient manner
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10. To deal efficiently and effectively with any queries, questions or complaints
11. To prevent loss of or damage to City of London Corporation property by ensuring site is effectively patrolled and report any losses or damage in a timely manner
12. To investigate any criminal or unlawful activities within or affecting the market, to deploy staff accordingly and to comprehensively report the matter without delay
13. To act as a fire marshal and prevent fires by operating fire fighting and fire prevention equipment and ensure that the fire protection system is tested in accordance with market procedure and report any malfunctions in a timely manner
14. To ensure that all buildings are effectively evacuated in the event of fire or bomb alarm activation in accordance with Departmental procedures
15. To liase with and assist the emergency services at a senior managerial level during emergencies
16. To manage the CCTV/ANPR and any other similar system to optimise efficiency at all times
17. To undertake first aid training & administer first aid treatment if required
18. To keep and maintain accurate, legible and timely records and documentation including electronic data bases, in accord with those expected from a senior manager
19. To maintain appropriate standards of dress and presentation
20. To attend training courses that will enhance ability and effectiveness to carry out duties
21. To investigate &/or oversee the investigation of accidents, incidents or near misses according to the City of London’s Code of Practice, local Procedures, etc. In a thorough and timely manner and to prepare comprehensive reports.
22. To undertake health and safety training & responsibilities including risk assessment preparation/review and to ensure all City of London Corporation and Departmental procedures are met
23. To manage at a senior level all risks and hazards which arise or can rightly be anticipated
24. To as far as is reasonably practicable, ensure the health, safety and welfare of employees within the Market Constabulary
25. To effectively manage portfolios and any other area of managerial responsibility assigned by the Head of Security
26. To actively implement the City of London Corporation’s Equal Opportunity Policy and the City of London Corporation’s objective to promote equality of opportunity in relation to the duties of their Post.
27. To competently operate the City of London Corporation’s fork lift truck and Ford Ranger vehicles
28. To manage the Parking Charge Notice (PCN) process to ensure it operates in a co-ordinated and smooth manner. Including liaison with District Enforcement Ltd, staff training, risk assessment, equipment and s.o.ps.
29. To work and accept responsibility as the most senior member of the Market Constabulary on shift in the absence of the Head of Security, co- ordinating and supervising other Market sergeants, constables, resources, incidents, etc.
30. To be available out of rostered hours to act as the Head of Security, in the absence of the Head of Security, for matters requiring the immediate attention of the Head of Security.
31. To assist the Head of Security as required, by:
- chairing/attending meetings - preparing in-depth & researched written reports at an appropriate management level - critically reviewing processes/procedures and developing new initiatives - maintaining/developing links with key stakeholders both internal and external - ensuring deadlines are met - ensuring service delivery is maintained at all times - ensuring all equipment/stock is fit for purpose - working to increase morale and teamwork - acting as a managerial link between staff, tenants, Market users and the City of London - temporarily undertaking all duties associated with the Head of Security’s post in their absence
32. To undertake any other duties appropriate to the grading of the post
Reporting Relationships:
The post holder is responsible to the Head of Security for their work and conduct
November 2016
JOB DESCRIPTION
Job Title Deputy Head of Security
Department Markets & Consumer Protection (Spitalfields)
Grade C plus Level:2
Location New Spitalfields Market, Leyton, E10 5SQ.
Responsible to Head of Security
Responsible for Market Sergeants x 4
Purpose of Post
To support the operational side of the Head of Security’s role to ensure the Market Constabulary meets the Constabulary’s obligations to Market tenants, users, staff and the City of London; by creating and maintaining a safe, crime/offence free, efficient, professional and forward thinking environment and in particular to:
• Advise and direct Market Sergeants and Constables on operational Constabulary and Security Matters. • Oversee any aspect of Constabulary and Security operations or policy as directed by the Head of Security. • Undertake staff management duties as required (e.g. disciplinary matters, development of staff, involvement in recruitment & appraisals, etc.). • Deputise for the Head of Security as required.
Main Duties & Responsibilities
1. When the most senior member of the Market Constabulary on either Early or Night shifts, co-ordinate and supervise other Market Sergeants, Constables, while prioritising and allocating work to ensure an effective safe and secure operation of the 24 hour Market.
2. Provide leadership on any aspect on Constabulary duties as required by the Head of Security, by carrying out tasks such as chairing/attending meetings, researching and then preparing in-depth written reports and to review and at times re-develop processes & procedures.
3. Carry out staff management duties as required. This will include disciplinary matters, development of staff and involvement in recruitment & appraisal.
4. To develop and maintain links with key stakeholders both internal & external and act as a managerial representative of the City of London linking staff, tenants and Market users.
5. To manage the Parking Charge Notice (PCN) process to ensure it operates in a co-ordinated and smooth manner, including liaison with District Enforcement Ltd, staff training, risk assessment, equipment and s.o.ps.
6. To manage the CCTV/ANPR (Automatic Number Plate Recognition) and any other similar system to optimise efficiency at all times.
7. To ensure deadlines such as audits or returns are met, that the high standards of service delivery are maintained and all equipment & stock are fit for purpose.
8. To advise and direct Market Sergeants and Constables on any local rules, procedures, policies and statutory obligations affecting the Constabulary or their duties in order to ensure that these are administered and enforced effectively.
9. To support the Head of Security, in particular when deputising for the post-holder, by ensuring the Market Constabulary continues to meet all its obligations.
10. To liase with and assist the emergency services at a senior managerial level during emergencies.
11. To keep and maintain accurate, legible and timely records and documentation including electronic data bases and as necessary advise Market Sergeants and Constables carrying out these tasks.
12. To manage all risks and hazards which arise or can rightly be anticipated and advise Market Sergeants and Constables in any such matters.
13. To ensure that all vehicles and pedestrians entering the site are adequately controlled in a safe and efficient manner.
14. To deal efficiently and effectively with any queries, questions or complaints.
15. To prevent loss of or damage to City of London Corporation property by ensuring site is effectively patrolled and report any losses or damage in a timely manner.
16. To investigate any criminal or unlawful activities within or affecting the market, to deploy staff accordingly and to comprehensively report the matter without delay.
17. To investigate &/or oversee the investigation of accidents, incidents or near misses according to the City of London’s Code of Practice, local Procedures, etc. In a thorough and timely manner and to prepare comprehensive reports.
18. To act as a fire marshal and prevent fires by operating fire fighting and fire prevention equipment and ensure that the fire protection system is tested in accordance with market procedure and report any malfunctions in a timely manner.
19. To ensure that all buildings are effectively evacuated in the event of fire or bomb alarm activation in accordance with Departmental procedures.
20. To undertake first aid training & administer first aid treatment if required..
21. To maintain appropriate standards of dress and presentation.
22. To undertake health and safety training & responsibilities including risk assessment preparation/review and to ensure all City of London Corporation and Departmental procedures are met.
23. To competently operate the City of London Corporation’s Ford Ranger or similar vehicle.
24. Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
25. Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
26. Undertake any other duties that may reasonably be requested appropriate to the grade.
JOB DESCRIPTION
Department: Spitalfields Market
Section: Market Constabulary
Job Title: Market Sergeant
Grade: C
Location: New Spitalfields Market Sherrin Road Leyton London E10 5SQ
Overall Responsibility of the Post:
To assist the Head of Security in ensuring that a safe environment exists for all users of the Market and that all property is protected by maintaining order, preventing and detecting crime and unlawful activity, enforcing local regulations/policies, responding to emergencies and managing traffic incidents
Key Responsibilities/Duties:
1. To assist the Superintendent operate an effective and efficient wholesale Market by acting on written and oral instructions in a timely manner and prioritising work where necessary
2. To assist the Superintendent and his staff in providing an effective 24 hour security service for the Market site
3. To manage and motivate staff to achieve excellence in service delivery and to fulfil personal, team, departmental and City of London Corporation objectives including those associated with the Equal Opportunities Policy
4. To effectively undertake all areas of staff management including selection, appraisal, development, discipline and day-to-day supervision.
5. To prioritise and allocate work for action by subordinate staff to ensure the efficient operation of the Market
6. To ensure the Market Constabulary understand the local regulations and policies and are able to administer and enforce them effectively
7. To ensure that all vehicles and pedestrians entering the site are adequately controlled in an efficient manner
8. To answer the telephone in accordance with City of London Corporation and Market procedures and to deal efficiently and effectively with any queries, questions or complaints
9. To deal efficiently and effectively with enquiries, queries and complaints from Market tenants, members of the public and City of London Corporation officers
10. To prevent loss of or damage to City of London Corporation property by ensuring the site is effectively patrolled, and report any losses or damage in a timely manner
11. To investigate any criminal or unlawful activities within or affecting the Market, to deploy staff accordingly and to report the matter, including the preparation of reports, witness statements etc. without delay
12. To act as a fire marshal and prevent fires by operating fire fighting and fire prevention equipment in a timely and safe manner and ensure that the fire protection system is tested in accordance with Market procedure and report any malfunctions in a timely manner
13. To ensure that all buildings are effectively evacuated in the event of fire alarm activation or other emergency in accordance with Departmental procedures
14. To liase with and assist the emergency services and be familiar with the procedures for seeking assistance from them
15. To monitor the CCTV system, ensuring that appropriate action is taken if anything untoward is observed and to be responsible for the correct operation of the equipment during the shift
16. To manage the operation of the Automatic Number Plate Recognition System during the shift
17. To administer first aid treatment in an effective and efficient manner to anyone on site who requires it and to ensure that the first aid room is maintained and kept fully equipped
18. To keep and maintain accurate, legible and timely any records and documentation including electronic data bases
19. To maintain appropriate standards of dress and presentation at a level that is expected of a member of the Market Constabulary.
20. To attend training courses that will enhance ability and effectiveness to carry out duties
21. To investigate &/or oversee the investigation of accidents, incidents or near misses according to the City of London’s Code of Practice in a thorough and timely manner and to prepare written reports
22. To undertake specific health and safety training responsibilities to ensure that the post holder is aware of and fully conversant with the City of London Corporation and Departmental procedures
23. To report any risks and hazards which are encountered while on duty to the Safety Assistant or Head of Security in a timely manner
24. To undertake &/or co-ordinate inspections of tenant’s stands to ensure that they comply with current health and safety legislation and local policy
25. To issue keys as required, ensuring keys are given out to bone fide persons for legitimate purposes and to accurately log such issues and returns
26. As a manager within this Department, you are responsible for ensuring, as far as is reasonably practicable, the health, safety and welfare of the employees who report to you.
27. To effectively manage portfolios and any other areas of management responsibility assigned by the Head of Security
28. If required, to undertake training in specific or generic risk assessments and to become a designated risk assessor, thereafter undertaking an agreed programme of assessments
29. To actively implement the City of London Corporation’s Equal Opportunity Policy and the City of London Corporation’s objective to promote equality of opportunity in relation to the duties of their Post.
30. To competently operate the City of London Corporation’s Ford Ranger (or similar) vehicle
31. To fulfil the basic duties of the Head of Security in the position holder’s absence
32. To undertake any other duties appropriate to the grading of the post
Reporting Relationships:
The post holder is responsible to the Head of Security for their work and conduct
March 2017
JOB DESCRIPTION
Job Title Market Constable
Department Markets & Consumer Protection
Grade B
Location Spitalfields Market
Responsible to Head of Security
Responsible for N/A
Purpose of Post
To ensure that a safe environment exists for all users of the Market and that all property is protected by maintaining order, preventing and detecting crime and unlawful activity, enforcing the bylaws and regulating traffic
Main Duties & Responsibilities
1. To assist the Superintendent operate an effective and efficient wholesale market by acting on written and oral instructions in a punctual manner and prioritising work where necessary
2. To assist the Superintendent and his staff in providing an effective 24 hour security service for the Market site
3. To ensure that the Market regulations and policies are known and effectively enforced
4. To ensure that all vehicles and pedestrians on the site are adequately controlled operate in a safe manner
5. To answer the telephone in accordance with City of London and Market procedures and to deal efficiently and effectively with any queries, questions or complaints
6. To deal efficiently and effectively with enquiries, queries and complaints from Market Tenants, members of the public and City of London staff
7. To prevent loss of or damage to City of London property by ensuring site is effectively patrolled, and reporting any losses or damage in a timely manner. Especially items that may compromise the safety or security integrity of the site.
8. To prevent fires by operating fire fighting and fire prevention equipment in a timely and safe manner and ensuring that the fire protection system is tested in accordance with Market procedure and reporting any malfunctions in a punctual manner
9. To ensure that all buildings are effectively evacuated in the event of fire, bomb or other emergency, in accordance with Departmental procedures
10. To liaise with and assist the emergency services and be familiar with the procedures for seeking assistance from them
11. To operate the CCTV system in accordance with Departmental policies & statutory obligations, ensuring that appropriate action is taken if anything untoward is observed
12. To competently operate the Automatic Number Plate Recognition System and other computer based systems
13. To undertake regular first aid training & administer first aid treatment in an effective and efficient manner to anyone on site who requires it
14. To keep and maintain accurate, legible and timely records and documentation, including electronic data bases
15. To attend training courses that will enhance ability and effectiveness to carry out duties
16. To investigate any accidents, incidents or near misses according to the City of London’s Code of Practice in a thorough and timely manner and to prepare written reports
17. To investigate any criminal or unlawful activities within or affecting the Market, and report the matter, including the preparation of reports, witness statements etc. without delay
18. To undertake specific health and safety training responsibilities to ensure that the post-holder is aware of and fully conversant with the City of London’s and Departmental procedures
19. To report any risks and hazards which are encountered while on duty to management in a timely manner and take any immediate actions necessary to reduce the risk
20. To issue keys as required, ensuring keys are given out to bone fide persons for legitimate purposes and to accurately log such issues and returns
21. To competently drive City of London vehicles, i.e. Market Constabulary Ford Ranger pick-up
22. Assist with formal visits, ensuring the safety of all participants
23. In the absence of a manager, to take responsibility in the event of an emergency incident and ensure the appropriate 999 service is summoned. To co-ordinate the action as appropriate, liaising with the emergency services, off site management and logging an incident report.
24. To maintain appropriate standards of dress and presentation at a level that is expected of a uniformed member of the Market Constabulary
25. To undertake inspections of tenant’s stands to ensure they comply with current health and safety legislation and local policy
26. To maintain a full knowledge of the Department’s Standard Operating Procedures, Risk Assessments, Procedure Guides, Local Polices and any other documents connected with the safe and effective operation of the Market.
27. To undertake any other duties that may reasonably be requested appropriate to the grade
28. Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
29. Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
30. This Job Description may be subject to change, in consultation with the post holder, or in response to new circumstances.
March 2016