Sam Webster

510-681-6511• [email protected] • samwebsterportfolio.com

Manager and Maker of Communications Solutions

Adept in leading diverse teams of project managers, analysts, architects, programmers, artists and editors, delivering high quality communications and complex technology solutions. Versatile and effective in all aspects of the communications process, pre- and post-press, including , graphic arts, typography, editing, print buying, and responsive . Agile at bridging technical, managerial, marketing and client concerns. Robust and sensitive chief interface between clients and company. Capable support of the C-level of the organization as well as managerial and technical staff. Thrives on managing teams, building and improving in varied contexts and environments. Incisive strategic analysis, illuminating documentation, and creative optimization of business processes throughout the enterprise. Portfolios of wide-ranging projects focused on managing the rapid delivery of publications, web content, interactive services, online experience, and back-end data transmission. Passionate student of the communications arts.

Education University of Bristol, UK, PhD History (450 BC—AD 1905) Thomas Starr King School for the Ministry, Master of Divinity, (Clinical Pastoral Education: psychotherapy, Philosophy of Organism: systems theory) Boston University, B.A., English (Magazine Journalism, Print Production, Graphic Arts, School of Public Communications)

Recent Work Experience

Professional Publications, Inc., Belmont, CA Editorial Manager, Publication Systems Manager Ran team of three Project Managers, 10 Copy Editors and 2 Typesetter-Illustrators for specialty publisher. Led departmental transformation, formalizing organic and informal publishing process to achieve strategic alignment and improve tactical execution. Planned, estimated, scheduled, and produced over a dozen engineering reference manuals with heavy math and exacting requirements. Created worker status, capacity planning, and project pipeline tools. Hired and trained new senior project manager, trained junior PMs. Designed, tested and optimized new AtTask project management process, improved tracking and reporting. Deployed ArborText, developed workflows and styles. Overhauled process documentation and deployed as wiki.

Concrescent LLC, Richmond, CA March 2009 – Present Chief Scribe and Executive Officer Communication firm publishing academic, literary, and specialty books using print on demand. Communication development for individual or corporate clients. Websites and content marketing. Founded company. Acquired, designed, typeset, illustrated, published, marketed, and sold books. Managed website development teams, content creation, and production. Coached authors through publication. Advised businesses in LOHAS market.

Sam Webster

MHN Inc. (HealthNet subsidiary), San Raphael, CA 2002 – December 2008 Manager of Process Improvement Implemented SalesForce.com, HIPAA transactions. Managed validation & certification of ClarEDI 3rd party transmissions, avoiding penalty costs by proving regulatory compliance before due date. Established clearinghouse transactions, reducing costs by leveraging vendor customer base, eliminating start-up time and rapidly expanding the volume of EDI claims submissions. Implemented trading partner direct-submission, managing full life-cycle analysis, design, construction & implementation, increasing revenue by improved customer retention and reducing cost by minimizing time-to-live. Trained HIPAA transactions staff, reducing costs by accelerating claims processing. Leveraged HN management & technical staff and expedited implementation project, increasing revenue by maximizing speed-to- market. Managed the design, optimization and documentation of new product processes: Medical Therapy Management, Military One Source, Integrated Health Advocacy, etc., across multiple departmental, IT, and communication systems boundaries. Designed Business Processes for Provider Relations, Finance, Customer Service, DUIP, EAP, Benefits, and Intake & Care Management units. Enabled meeting Sarbains-Oxley & Internal Audit requirements. TIBCO Software, Inc. (middleware), Palo Alto, CA 2001 – 2002 Manager of Teams and Engagement Managed the design, installation, configuration & implementation of custom middleware solutions connecting customer interfaces (web, etc.) with backend systems. Led teams of architects and engineers. Analyzed and resolved customer satisfaction issues. Delivered competitive proof-of- concept engagements. Developed standard procedures for proof-of-concept engagements, project management, time and accounting system and supporting information products (documents, websites, templates, etc.). Selected Clients: GAP, Hitachi, eBay, Network Appliance, Neoforma, qLogic. Enlightenment.com (internet start-up), Menlo Park, CA 2000 – 2001 Chief Web Officer Managed business model design and site architecture. Devised & implemented branding. Managed technical staff and contractors & green-field site deployment. Designed architecture, look & feel. Designed online interactive experiences. Created use cases. Developed content. Administered servers and databases. Modified eCommerce software. Selected technologies. Managed vendors. Lawrence Berkeley National Laboratory, Berkeley, CA 1993 – 2000 Publication Production Manager, , DBA Managed publication and web production team, migrated scientific publishing from print to web, including calculation engines & databases, saving printing, shipping, and handling costs. Reduced quarterly newsletter production cycle to one workday, saving production costs. Designed web site architecture. Developed and implemented web system specifications. Established and maintained servers, web application databases. Directed (managed, trained, supervised, hired) staff of engineers, designers, artists, typographers, and production assistants. Developed job, effort, and expense tracking systems, budget & funding proposals. Integrated team and process across departmental lines. Created work flow handling multiple concurrent projects. Led web strategy group.

Technology and Applications Platforms: Macintosh, MS Windows, UNIX, AS/400 systems Software: ArborText, AtTask, Joomla, WordPress, SalesForce, Drupal, TIBCO Middleware Suite, Adobe Illustrator, Acrobat, Photoshop, InDesign, Pagemaker, QuarkXpress, Dreamweaver, Microsoft Office, Project & Visio, Tango RADE, AbleCommerce Databases: Oracle, MySQL, Butler, Filemaker, Lotus Notes Languages: XML, SQL, HTML, CSS, JavaScript, ColdFusion, Tango, PostScript, LaTex Sam Webster Worklife Sam Webster [email protected] Communications Lead & Manage: Precision Type & Form PM, CTO, CEO, EDM 1 FTE Concrescent LLC Business systems analysis: design, optimization, Programmed Deployed Mac Adobe Photoshop, InDesign Green elded Web Commerce data visualization FileMaker Pro Type & Illustration HTML, SQL, XML CRM Implemented, Implemented Web: Adobe Illustrator trouble-shot TIBCO, HIPPA, Founded LLC Design, Implementation, Advertising PageMaker Green elded Web Operations Middleware Published 12 books Managed Publishing Unit ClarEDI, Salesforce Led Editorial Unit DB to Web automation, DBA Sales Designed new unit processes Deployed XML Publishing: Enabled Sarbains-Oxley Audit WordPress, Joomla System Upgrade Journalism & Procedure Wiki Typesetting, Illustration, Writing TIBCO Middleware Design & Graphic Arts started LaTeX Drupal Arbortext QuarkXpress PS AbleCommerce ‘79 ‘81 ‘82 ‘86 ‘87 ‘89 ‘90 ‘91 ‘92 ‘93 ‘94 ‘95 ‘00 ‘01 ‘02 ‘08 ‘09 ‘10 ‘15 ‘16 Discovered Project Management ‘79 ‘80 ‘81 ‘82 ‘83 ‘84 ‘85 ‘86 ‘87 ‘88 ‘89 ‘90 ‘91 ‘92 ‘93 ‘94 ‘95 ‘96 ‘97 ‘98Focus‘99 shift ‘00from ‘01tech to‘02 leadership‘03 ‘04 ‘05Founded‘06 ‘07 Concrescent‘08 ‘09 LLC‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 Seminary Early Webmaster 12 books in print. Among 1st 200 sites in existence Web development PhD History 2015 School of Public Com. M.Div 1993 Moved Division publishing on-line Business consulting BA English 1983 Bought Apple Mac SE, MS Word, Quark, FileMaker Sam Webster Communications founded, Los Angeles Visited Jahn & Ollier Engraving, Chicago Produced magazines, catalogues, brochures, sold advertising Fell in love with print Led team promoting & coordinating events