August 27, 2021 to the General Manager Department of Corporate Services, BSE Limited, 1St Floor, New Trading Ring, Rotunda Build
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August 27, 2021 To The General Manager The Manager Department of Corporate Services, Department of Corporate Services, BSE Limited, National Stock Exchange of India Limited 1st Floor, New Trading Ring, Exchange Plaza, Bandra-Kurla Complex, Rotunda Building, Phiroz Jeejeebhoy Bandra (East), Towers, Dalal Street, Mumbai – 400 001 Mumbai – 400 001 Security Code – 539978 NSE Symbol – QUESS Dear Sir/Madam, Sub: Annual Report of the Company, Notice convening 14th Annual General Meeting (“AGM”) and Intimation of Book Closure Ref: Regulation 34 and Regulation 42 of Securities and Exchange Board of India (“SEBI”) (Listing Obligations and Disclosure Requirements) Regulations, 2020 This is to inform that the AGM of the Company is scheduled to be held on Tuesday, September 21, 2021, at 03.30 p.m. (IST) through Video Conferencing/ Other Audio Visual Means (“VC / OAVM”) in accordance with the relevant circulars issued by the Ministry of Corporate Affairs and the Securities and Exchange Board of India (“relevant circulars”). Pursuant to Regulation 34(1) of Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 (“Listing Regulations”), please find enclosed Annual Report of the Company for the financial year 2020-21 and the Notice convening the 14th AGM. In compliance with relevant circulars, the Notice convening the AGM and the Annual Report of the Company for the financial year 2020-21 is being sent to all the members of the Company whose email addresses are registered with the Company/Depositories. The Notice of AGM along with the Annual Report for the financial year 2020-21 is also uploaded on the website of the Company at: https://www.quesscorp.com/investor/dist/images/pdf/Quess- Annual-Report-2020-2021.pdf and https://quesscorp.com/investor/dist/images/pdf/QuessCorp-AGM-Notice-2021.pdf The details such as manner of (i) registering / updating email addresses, (ii) casting vote through e-voting and (iii) attending the AGM through VC / OAVM has been set out in the Notice of the AGM. Pursuant to Regulation 42 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, the Register of Members and Share Transfer books will remain closed from Wednesday, September 15, 2021 to Tuesday, September 21, 2021 (both days inclusive). The Company has fixed Tuesday, September 14, 2021 as the “Cut-off Date” for the purpose of determining the members eligible to vote on the resolutions set out in the Notice of the AGM or to attend the AGM. You are requested to disseminate the above intimation on your website. Thanking you, FOR QUESS CORP LIMITED KUNDAN K LAL COMPANY SECRETARY AND COMPLIANCE OFFICER Quess Corp Limited Annual Report 2020-21 Contents 1 Corporate Overview Corporate Information ......................................................................... 1 About Us ................................................................................................2 Quess corp at a glance .........................................................................4 Financial Highlights..............................................................................7 Platform Overview ................................................................................8 Chairman’s Message .........................................................................12 Message from MD & CEO ..................................................................18 th Message from the CFO ..................................................................... 20 14 Annual A Conscientious Company ................................................................ 22 General Meeting Corporate Social Responsibility ....................................................... 28 21st September 2021 at 03.30 p.m Board of Directors ..............................................................................31 through video conference and other audio visual means 35 Statutory Reports Management Discussion and Analysis ............................................ 35 Board’s Report ................................................................................... 53 Annexures to the Board’s Report......................................................62 Report on Corporate Governance .................................................... 83 109 Financial Statements Standalone Independent Auditor’s Report .........................................................109 For the online version of the Standalone Balance Sheet ...............................................................116 Annual Report please visit Standalone Statement of Profit and Loss .......................................117 www.quesscorp.com/investors Standalone Statement of Changes in Equity .................................. 118 Standalone Statement of Cash Flows ............................................120 Notes to the Standalone Financial Statements .............................123 Consolidated Forward-looking statements Independent Auditor’s Report .........................................................188 Some information in this report may contain forward- Consolidated Balance Sheet ...........................................................194 looking statements regarding Company’s expected financial position and results of operations, business plans Consolidated Statement of Profit and Loss ...................................195 and prospects etc and are generally identified by forward- looking words such as “believe,” “plan,” “anticipate,” Consolidated Statement of Changes in Equity ...............................196 “continue,” “estimate,” “expect,” “may,” “will” or other Consolidated Statement of Cash Flows .........................................198 similar words. Forward- looking statements are dependent on assumptions or basis underlying such statements. We Notes to the Consolidated Financial Statements ......................... 200 have based these assumptions in good faith, and we believe they are reasonable in all material respects. However, we caution that actual results, performances or achievements could differ materially from those expressed or implied in such forward-looking statements. We undertake no obligation to update or revise any forward-looking statement, whether as a result of new information, future events, or otherwise. 1 Corporate Overview 35 Statutory Reports 109 Financial Statements Corporate Information Board of Directors Registered Office Bankers Ajit Isaac 3/3/2, Bellandur Gate, Sarjapur Main Road, Axis Bank Limited Executive Chairman Bengaluru – 560103, Karnataka, India Bank of Baroda www.quesscorp.com Citibank N.A Revathy Ashok HDFC Bank Limited Non-Executive, Independent Director HSBC Limited Investor Cell ICICI Bank Limited Kalpathi Ratna Girish IDFC First Bank Limited Non-Executive, Independent Director Kundan K Lal Kotak Mahindra Bank Limited (w.e.f. 31 August 2020) Vice President & Company Secretary RBL Bank Limited [email protected] Sanjay Anandaram State Bank of India Non-Executive, Independent Director Standard Chartered Bank The Bank of Nova Scotia Gaurav Mathur Registrar The Federal Bank Limited Non-Executive, Independent Director Union Bank of India Link Intime India Private Limited (w.e.f. 31 August 2020) Yes Bank Limited C-101, 247 Park, L B S Marg, Vikhroli (W) Chandran Ratnaswami Mumbai – 400083, Maharashtra, India Non-Executive Director www.linkintime.co.in Gopalakrishnan Soundarajan Non-Executive Director Auditors K. Suraj Moraje Deloitte Haskins & Sells LLP Managing Director and Group CEO Prestige Trade Tower, Level 19 46, Palace (w.e.f. April 1 2021) Road, High Grounds, Bengaluru – 560001, Karnataka, India Quess Corp Limited 1 QUESS CORP LIMITED About Us Established in 2007 We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales and marketing, customer care, after- sales service, back-office operations, manufacturing operations, facilities and security management, HR and F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary QUESS IS INDIA’S digital platforms, drives us to be one of the largest private LEADING BUSINESS sector employer, and the SERVICES biggest integrated business services provider in India. PROVIDER, DRIVING We are proud to achieve this PRODUCTIVITY success as a 14-year-old FOR CLIENTS WITH start-up. TECHNOLOGY. 2 1 Corporate Overview 35 Statutory Reports 109 Financial Statements Our core values are driving our business to constantly make our workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and enabling social security benefits for a wider population. Established in 2007 and headquartered in Bengaluru, Quess has unmatched geographic presence across India, South East Asia & North America, backed by technological capacity and domain specialisation to create unmatched service experiences. Purpose To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes, and to be the preferred firm for employees, customers and investors alike 3 QUESS CORP LIMITED Quess Corp at a glance At Quess, we believe that every service and product should be optimally designed to deliver maximum value to our clients. We combine our domain expertise and pool of skilled resources with a digital-first approach to deliver unparalleled business solutions.