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Housekeeping Attendant 09-Mar-21 4:49:20 PM (Job Role) Textbook for Class IX for Textbook Attendant Sector: Travel, Tourism and Hospitality Housekeeping Qualification Pack: Ref. Id. THC/Q0203 Id. Ref. Pack: Qualification Manual Cleaning HousekeepingHousekeeping Attendant Attendant — Manual Manual Cleaning Cleaning Class Class IX IX SectorSector: :Travel, Travel, Tourism Tourism and and Hospitality Hospitality NCERT NCERT ISBN 978-93-5292-310-6 17905 Cover.indd 1-3 OTHER VOCATIONAL EDUCATION TEXTBOOKS ` ` 100/pp.112 ` 165/pp.196 125/pp.136 Code - 17918 Code - 17904 Code - 17913 ISBN - 978-93-5292-075-4 ISBN - 978-93-5292-307-6 ISBN - 978-93-5292-083-9 ` 165/pp.178 ` 120/pp. 128 ` 85/pp. 92 Code - 17925 Code - 17946 Code - 171163 ISBN - 978-93-5292-095-2 ISBN - 978-93-5292-068-6 ISBN - 978-93-5292-080-8 ` 65/pp.68 ` 85/pp.92 ` 150/pp.106 Code - 17920 Code - 171111 Code - 17949 ISBN - 978-93-5292-087-7 ISBN - 978-93-5292-086-0 ISBN - 978-93-5292-115-7 For further enquiries, please visit www.ncert.nic.in or contact the Business Managers at the addresses of the regional centres given on the copyright page. Cover.indd 4-6 09-Mar-21 4:49:24 PM Housekeeping Attendant Manual Cleaning (Job Role) Qualification Pack: Ref. Id. THC/Q0203 Sector: Travel, Tourism and Hospitality Textbook for Class IX Prelims.indd 1 12-Mar-21 12:47:49 PM ISBN 978-93-5292-310-6 First Edition ALL RIGHTS RESERVED May 2020 Jyeshtha 1942 No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of the publisher. PD 5T SU This book is sold subject to the condition that it shall not, by way of trade, be lent, re-sold, hired out or otherwise disposed of without the publisher’s consent, in any form of binding or © National Council of Educational cover other than that in which it is published. Research and Training, 2020 The correct price of this publication is the price printed on this page, Any revised price indicated by a rubber stamp or by a sticker or by any other means is incorrect and should be unacceptable. OFFICES OF THE PUBLICATION DIVISION, NCERT NCERT Campus Sri Aurobindo Marg New Delhi 110 016 Phone : 011-26562708 108, 100 Feet Road Hosdakere Halli Extension Banashankari III Stage Bengaluru 560 085 Phone : 080-26725740 Navjivan Trust Building P.O.Navjivan Ahmedabad 380 014 Phone : 079-27541446 200.00 CWC Campus Opp. Dhankal Bus Stop Panihati Kolkata 700 114 Phone : 033-25530454 CWC Complex Maligaon Guwahati 781 021 Phone : 0361-2674869 Publication Team Head, Publication : Anup Kumar Rajput Division Chief Editor : Shveta Uppal Printed on 80 GSM paper with Chief Production Officer : Arun Chitkara NCERT watermark Chief Business Manager : Vipin Dewan Published at the Publication Division Production Officer : Abdul Naim by the Secretary, National Council of Educational Research and Training, Sri Aurobindo Marg, New Delhi 110 Cover and Layout 016 and printed at Gita Offset Printers (P) Ltd., C-90, Okhla Industrial Area, DTP Cell, Publication Division Phase-I, New Delhi 110 020 Prelims.indd 2 23-Jun-20 9:11:46 AM FOREWORD The National Curriculum Framework–2005 (NCF–2005) recommends bringing work and education into the domain of the curricular, infusing it in all areas of learning while giving it an identity of its own at relevant stages. It explains that work transforms knowledge into experience and generates important personal and social values, such as self-reliance, creativity and cooperation. Through work, one learns to find one’s place in society. It is an educational activity with an inherent potential for inclusion. Therefore, an experience of involvement in productive work in an educational setting will make one appreciate the worth of social life, and what is valued and appreciated in the society. Work involves interaction with material or other people (mostly both), thus, creating a deeper comprehension and increased practical knowledge of natural substances and social relationships. Through work and education, school knowledge can be easily linked to learners’ life outside the school. This also makes a departure from the legacy of bookish learning and bridges the gap between school, home, community and workplace. The NCF–2005 also emphasises on Vocational Education and Training (VET) for all those children, who wish to acquire additional skills and/or seek livelihood through vocational education after either discontinuing or completing their school education. VET is expected to provide a ‘preferred and dignified’ choice rather than a terminal or ‘last-resort’ option. As a follow-up of this, NCERT has attempted to infuse work across subject areas and also contributed in the development of the National Skill Qualification Framework (NSQF) for the country, which was notified on 27 December 2013. It is a quality assurance framework that organises all qualifications according to levels of knowledge, skills and attitude. These levels, graded from one to ten, are defined in terms of learning outcomes, which the learners must possess regardless of whether they are obtained through formal, non- formal or informal learning. The NSQF sets common principles and guidelines for a nationally recognised qualification system covering schools, vocational education and training institutions, technical education institutions, colleges and universities. Prelims.indd 3 23-Jun-20 9:11:46 AM It is under this backdrop that Pandit Sunderlal Sharma Central Institute of Vocational Education (PSSCIVE), Bhopal, a constituent of NCERT, has developed learning outcomes based modular curricula for vocational subjects from Classes IX to XII. This has been developed under the Centrally Sponsored Scheme of Vocationalisation of Secondary and Higher Secondary Education of the Ministry of Human Resource Development. This textbook has been developed as per the learning outcomes based curriculum, keeping in view the National Occupational Standards (NOS) for the job role and to promote experiential learning related to the vocation. This will enable the students to acquire necessary skills, knowledge and attitude. I acknowledge the contribution of the development team, reviewers and all institutions and organisations, which have supported in the development of this textbook. The NCERT would welcome suggestions from students, teachers and parents, which would help us to further improve the quality of the material in subsequent editions. HRUS HIKESH SENAPATY Director New Delhi National Council of Educational June 2018 Research and Training iv Prelims.indd 4 23-Jun-20 9:11:46 AM ABOUT THE TEXTBOOK The Hospitality Industry is a broad category of fields within the Tourism as well as Service industry that includes lodging, event planning, theme parks, transportation, cruise line, and such. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit consists of multiple groups of facility maintenance, direct operation’s servers, housekeepers, porters, kitchen workers, bartenders, management, marketing and human resources etc. Some important sectors of the hospitality industry are: Accommodation sector, Food and Beverage sector, Meetings Incentives, Conventions and Events (MICE) sector, Clubs and gaming sector, Entertainment and recreation sector, Travel and tourism sector, Visitor information sector. There is a huge demand of trained and skilled professionals in these sectors for numerous job roles like the Hotel managers, Food and Beverage Service Managers, Housekeeping Supervisors, Housekeeping Attendants, Hotel Receptionist and Clerk, Bellhop, Meeting and Convention Planner, Concierge, Maitre d', Executive Chef, Reservation Ticket Agent, Maids and Housekeeping Cleaner, Gaming Dealer and many others. The Housekeeping Attendant in the Tourism and Hospitality Industry is a professional who performs routine duties to maintain public areas, guestrooms and the restrooms in a clean and orderly manner, under the supervision of the Housekeeping Supervisor. The individual must know how to use manual tools to sweep, scrub, mop, wipe and dispose waste. The Attendant should also be able to address guest requests and problems and is expected to maintain a flexible schedule through the weekends and holidays. The textbook for the job role of ‘Housekeeping Attendant — Manual Cleaning’ has been developed to impart knowledge and skills through practicals, which forms a part of experiential learning along with the classroom teaching learning process. This subject matter has been developed with the contribution of the expertise from the subject and industry experts and academicians for making it precise and useful. Adequate care has been taken to align the content of the textbook with the National Occupational Standards (NOSs) for the job role so that the students acquire necessary knowledge and skills as per the performance criteria mentioned in the respective NOSs of the Qualification Pack (QP). Prelims.indd 5 23-Jun-20 9:11:46 AM The NOSs for the job role of ‘Housekeeping Attendant — Manual Cleaning’ covered through this textbook are — 1. THC/NO209: Prepare for manual housekeeping 2. THC/NO211: Manually clean floor, wash- and rest-rooms 3. THC/NO213: Manually clean furniture and surfaces 4. THC/NO216: Maintain areas neat and tidy 5. THC/NO217: Collect and dispose waste properly Unit 1 of this textbook introduces tourism and hospitality industry, various tourism terminologies and their use in the professional world. Unit 2 emphasises the classification of various areas in the hospitality industry, different functioning departments, housekeeping areas and their layouts of large hotels. Unit 3 and 4 will enable the students in learning to prepare for manual housekeeping, conducting briefing (a short meeting) before starting any shift, various standard operating procedures followed by housekeeping department, correct handling of cleaning agents and chemicals, personal hygiene which refers to the principle of maintaining cleanliness and grooming of the external body and dealing with the lost and found items while performing the cleaning duties.
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