A Guide to Organisations That Can Help You Nithsdale 2015  Version 3 June 2015

A guide to organisations that can help you Nithsdale 2015  Version 3 June 2015

In Nithsdale, there are people who can help you with … Who can help …  housing and paying rent Your landlord or housing  applying for housing and other benefits officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy Scotland

Dumfries and Galloway  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your landlord or housing Your home officer

Homeless Team,  support if you are facing eviction or have nowhere to live Dumfries and Galloway Council

Shelter

 applying for benefits you may be entitled to – there are over 50. These include Universal Credit, Jobseekers Allowance, Employment and Support Allowance, Disability Living Allowance, Personal Jobcentre Plus Independence Payment, Attendance Allowance, Pension Credit, benefits for people injured in the Armed Forces and benefits for Carers.

HMRC (Her Majesty’s Revenue  applying for tax credits and child benefit you may be entitled to and Customs)

 applying for housing benefits  the Benefit Cap and Under Occupancy, if you are affected by them - with applying for Discretionary Revenues and Benefits, Housing Payments and looking at other options for financial support Dumfries and Galloway Council  advice on Council Tax Reduction (previously Council Tax Benefit)  applying for money for a one-off emergency (Crisis Grant) Scottish Welfare Fund,  applying for help to set up or stay in your home (Community Care Grant) Dumfries and Galloway Council  advice about applying for benefits including Tax and Pension Credits Dumfries and Galloway  advice about applying for “passported” benefits you may be entitled to - from our Council – free school meals, help with school uniforms, transport concessions, garden maintenance etc.| From the Citizens Advice Service

Your benefits NHS - Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| and money Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, Dumfries  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or and Galloway Council Community Care Grant

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In Nithsdale, there are people who can help you with … Who can help …

 opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Solway Credit Union

Basic bank account with a Bank bank or building society accounts,  opening a savings account Solway Credit Union loans and savings Trading Standards, Dumfries  dealing with an illegal money lender and Galloway Council

Employability and Skills Service, Dumfries and Galloway Council Community Learning and Development, Dumfries and Galloway Council  getting access to a computer  working with a computer IT centres

Computers Jobcentre Plus

Libraries, Dumfries and Galloway Council Community Learning and  improving your reading, writing or counting Development, Dumfries and Galloway Council Dumfries and Galloway Multi- cultural Association

Community Learning and  improving your English if it’s not your first language Development, Dumfries and Galloway Council Dumfries and Galloway College Training and Dumfries and Galloway  accredited training jobs College Employability and Skills  training, learning or volunteering Service, Dumfries and  building your confidence Galloway Council  form filling, CV writing and learning interview skills Community Learning and  getting into work Development, Dumfries and Galloway Council

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In Nithsdale, there are people who can help you with … Who can help … Jobcentre Plus

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

DGVoice  dealing with a physical disability or a hearing or eyesight loss Social Work Services, Dumfries and Galloway Council Dumfries & Galloway Carers  Support if you are a carer Centre Dumfries & Stewartry Women’s  support If you have been subject to domestic abuse Aid

Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

Aberlour Childcare  support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18 Dealing with Addaction problems ADS South West Scotland

 support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, Dumfries and Galloway Council

NHS Specialist Drug and Alcohol team

Please note this list only has some of the places you can go for help. There are many other organisations that provide a variety of support. Talk to a specialist adviser who will know of other people who may be able to help you.

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In Nithsdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown.

Who I am looking for Where they are How I can contact them When they are open North West Resource Centre,  01387 279279 Aberlour Childcare College Drive,  www.aberlour.org.uk Mon to Fri 9am - 5pm. Dumfries DG2 0BX  [email protected] 79 Buccleuch Street,  01387 263208 Addaction Dumfries DG1 2AB  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm.  [email protected] Alcohol and Drugs  01387 259999 79 Buccleuch Street, Support, South West  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2AB Scotland  [email protected]  01387 256310 77-79 Friars Vennel, Apex  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2RF  [email protected] Bank of Scotland, 91 High  01387 227001 Mon, Tues, Thurs & Fri 9am - 5pm Wed Street, Dumfries DG1 2BN  http://www.bankofscotland.co.uk/ 9.30am - 5.00pm, Sat 9am - 4pm. Barclays, 3 Castle Street,  0345 7 345 345 Mon to Fri 9:30am – 4.30pm Dumfries DG1 1DJ  http://ask.barclays.co.uk/  New customers: 03456 040 626 Existing Customers: HSBC, 46 High Street, Mon, Wed Thurs & Fri 9am – 5pm, Tues  03457 404 404 Dumfries DG1 2JA 9.30am – 5pm, Sat 9am – 2pm.  http://www.hsbc.co.uk/ Nationwide, 2 Church Crescent,  0800 5540930 Mon to Fri 9am – 4.30pm, Sat 9am – 12 Basic bank account: Dumfries DG1 1EW  http://www.nationwide.co.uk/ noon Dumfries Royal Bank of Scotland, 151  01387 254325 Mon, Tues, Thurs & Fri 9.15am – 5pm, High Street, Dumfries DG1 2RA  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm, Sat 9am – 3pm. Royal Bank of Scotland, 68  01387 269222 Mon, Tues, Thurs & Fri 9.15am – 5pm, Whitesands, Dumfries DG1 2PG  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm. Santander, 136 High Street,  0845 765 4321 Mon to Fri 9am – 5pm, Sat 9am – 4pm. Dumfries DG1 2BG  http://www.santander.co.uk/ TSB Bank, 6 Queensberry  0345 975 8758 Mon, Tues, Thurs 9.30am – 4pm, Wed Square, Dumfries DG1 1BL  http://www.tsb.co.uk/ 10am – 4pm, Fri 9.30am – 6pm. Basic bank account: Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Bank of Scotland, 63 Drumlanrig  01848 272001 Thornhill Wed 9.30am - 4.45pm. Closed for lunch Street, Thornhill DG3 5LY  http://www.bankofscotland.co.uk/ 12.30pm - 1.30pm. Basic bank account:  01659 222018 Bank of Scotland, 63 High Mon, Tues, Thurs & Fri 9.15am - 4.45pm Sanquhar  http://www.bankofscotland.co.uk/ Street, Sanquhar DG4 6DT Closed for lunch 12.30pm - 1.30pm.

North West Resource Centre,  01387 279279 Mon to Fri 9am - 5pm. College Road,  [email protected] Community Learning & Dumfries DG2 0LB Development Kirkconnel Resource Base,  01659 66279 Mon to Fri 9am - 5pm. 37a Main Street,  [email protected] Kirkconnel DG4 6NB Page 5

Who I am looking for Where they are How I can contact them When they are open Sanquhar Community Centre Community Learning &  01659 50426 / 01659 66279 Mon to Fri 9am - 5pm. Station Road, Development  [email protected] Sanquhar DG4 6BT Criminal Justice,  01387 273600 Mon to Fri 9am - 5pm. 122-124 Irish Street, Dumfries and Galloway  http://www.dumgal.gov.uk/index.aspx?articleid=2143 Dumfries DG1 2AW Council 01387 257770 Midsteeple (2nd Floor), High  DG Voice  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm. Street, Dumfries DG1 2BH  [email protected]  01387 248600 Dumfries & Galloway 2-6 Nith Street Mon, Weds, Fri 9-4 Tues and Thurs  http://www.dgalcarers.co.uk/ Carers Centre Dumfries DG1 2PW appointments only.  [email protected] 81 – 85 Irish Street, Mon to Fri 9am – 5pm and also Thurs Dumfries DG1 2PQ  0300 303 4321 5pm – 7pm Reception, D&G Royal Infirmary,  www.dagcas.org Bankend Road,  [email protected] Mon 2pm – 5pm (General). Dumfries DG1 4TG MacMillan Cancer Information Centre, D&G Royal Infirmary, Wed & Fri 10am – 12 noon (Benefits Bankend Road, only). Dumfries DG1 4TG Midpark Hospital, Bankend Tues 10am – 12 noon. Road, Dumfries DG1 4TN By appointment only. Northwest Resource Centre, Mon & Wed 10am – 12 noon (Debt), Dumfries and Galloway College Drive, Lincluden, Thurs 10am – 12 noon. Citizens Advice Dumfries DG2 0BX By appointment only. Service Every 2nd Wed 2pm – 4pm. Debt advice Mill Hill Centre,  0300 303 4321. Telephone advice Mon to Fri 9am -7pm nd every 2 week. Kelloholm DG4 6EL  www.dagcas.org By appointment only.  [email protected] Action for Children, Greystone nd Every 2 Tues 9.30am – 12.30pm. Avenue, Kelloholm DG4 6RB Kirkconnel Job Club, Kirkconnel Resource Base, nd Every 2 Wed 1.30pm – 3.30pm. 37a Main Street, Kirkconnel DG4 6NB Wed 9.30am – 12.30pm, Council Offices, nd Every 2 Tues 9.30am – 12.30pm. Debt 100 -102 High Street, nd advice every 2 week. Sanquhar DG4 6EB By appointment only.  01387 734000 Dumfries and Galloway Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm College Dumfries DG1 4FD  [email protected] Dumfries and Galloway Old Assembly Close,  01387 254624 Multicultural Irish Street,  http://www.dgma.org.uk/ Mon to Fri 1pm to 5pm. Association Dumfries DG1 2NP  [email protected]  01387 263052. 24 hour on 0771 015 2772. Dumfriesshire and 12 Whitesands,  www.dumfriesshireandstewartrywomensaid.co.uk Mon to Fri 9.30am – 4.30pm. Stewartry Women’s Aid Dumfries DG1 2RR  [email protected]

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Who I am looking for Where they are How I can contact them When they are open Employability and  01387 245191 Skills, Dumfries and 4 Nith Place, Dumfries DG1 2PN  http://www.dumgal.gov.uk/yourfuture Mon to Fri 9am – 5pm. Galloway Council  [email protected]  Carruthers House, English Financial Inclusion and  Mon to Fri 9am - 5pm. Street, Dumfries DG1 2HP 030 33 33 3008 Assessment Team,  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Dumfries and Galloway Reception, D&G Royal Infirmary, [email protected] Council Bankend Road,  Thur 10am – 4pm. Dumfries DG1 4TG Shirley Road, Lochside, Furniture project:  01387 720961 Mon to Fri 9am - 5pm. Dumfries, DG2 2RP Nithsdale Furniture  http://www.nithsdalefurnitureproject.com/home.html 17 – 21 Friars Vennel, Project  [email protected] Mon to Sat 9am – 6pm. Dumfries DG1 2RQ  01387 245358 Furniture project: Merrick House, Bankend Road,  http://www.shax.org.uk/ Mon to Fri 9.30am – 4pm. SHAX Dumfries DG1 4TA  [email protected]  07904 872310 Furniture project: Nith Buildings, Mon to Thurs 10am – 12 noon, Fri 10am  https://www.facebook.com/pages/Kirkconnel-Village- VP Furniture Project Kelloholm DG4 6RX – 3.30pm. Pride/136874469671563  0808 808 2282 Home Energy Scotland Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  http://www.greenerscotland.org/warm-homes Homeless team,  01387 260766/260752 52-60 Queensberry Square, Dumfries and Galloway  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am – 5pm. Dumfries DG1 1BF Council  [email protected]  0300 200 3100 Child Benefit Office  https://www.gov.uk/government/organisations/hm- PO Box 1 Newcastle Upon Tyne HMRC (Her Majesty’s  revenue-customs/contact/child-benefit NE88 1AA Revenue and  Mon to Fri 8am – 6pm.

Customs)  0345 300 3900 Tax Credit Office  https://www.gov.uk/government/organisations/hm- Preston PR1 4AT revenue-customs/contact/tax-credits-enquiries  01387 244327 Young People's Substance  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Service, Ladyfield Offices, Issu18  s/Child_Health_Services/Child_and_Adolescent_Mental_ Mon to Fri 9am - 5pm. Glencaple Road,  Health_Services_CAMHS Dumfries DG1 4TE  [email protected]  0800 011 3447 or 0845 606 3447 DGHP, 4 Nith Street, Mon to Fri 9am - 5pm.  https://www.dghp.org.uk/ Dumfries DG1 2PW By appointment only  [email protected]  01387 253820 Mon & Wed 9am – 6.30pm, Tues & Fri Ewart Library, Catherine Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 9am – 5pm, Thurs 9am – 6pm, Sat 10am Dumfries DG1 1JB  [email protected] – 4pm. IT centres: Dumfries Georgetown Library,  01387 256059 Mon 1pm – 7pm, Tues 9am – 5pm, Wed Gillbrae Road,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 9am – 4pm,Thurs 12 noon – 5pm, Fri Dumfries DG1 4EJ  [email protected] 9am – 4pm, Sat 10am – 1pm. Independent Living Support,  01387 262226 8 George Street,  www.ils-dumfries.co.uk Mon to Fri 10am – 2pm. Dumfries DG1 1HH  [email protected] Page 7

Who I am looking for Where they are How I can contact them When they are open Jobcentre Plus,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. 67 - 75 Irish Street,  www.gov.uk/dwp Wed 10am – 5pm. Dumfries DG2 1NU Lochside Library, Lochside  01387 268751 Tues 12 noon – 7pm, Wed 10am – 5pm, Road, Lochside,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Sat 10am – 1pm. Dumfries DG2 0LW  [email protected] Lochthorn Library, Lochthorn,  01387 265780 Mon 1pm – 7pm, Tues 10am – 4pm, Wed Locharbriggs,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 & Thurs 10am – 5pm, Fri 9am – 4pm, Sat Dumfries DG1 1UF  [email protected] 10am – 1pm.  01387 262721 or 07908 852990 Lowland Training,  http://www.lowlandtraining.co.uk/ 1st Floor, 70 Buccleuch Street, Mon to Fri 9am – 5pm.  [email protected] or Dumfries DG1 2AA IT centres: Dumfries [email protected] Northwest Resource Centre,  01387 279279 Mon to Thurs 9am – 5pm, Fri 12 noon – College Drive, Lincluden,  http://www.dumgal.gov.uk/index.aspx?articleid=3511 4.30pm. Dumfries DG2 0BX  [email protected] Oasis Youth Centre,  01387 260243 Newall Terrace,  http://www.dumgal.gov.uk/index.aspx?articleid=3514 Mon to Fri 9am – 6.30pm. Dumfries DG1 1LW  [email protected]  01387 269161 the hub, 24‐26 Friars Vennel,  http://www.thehubdg.org/ Mon to Fri 9am – 4.30pm. Dumfries DG1 2RQ  [email protected] Youth Enquiry Service,  01387 251322 Mon & Fri 1pm – 5pm, Wed 2pm – 6pm, 25 Friars Vennel,  http://www.youthenquiryservice.com/ Thurs 4pm – 5pm. Dumfries DG1 2RQ  [email protected] Kirkconnel Library,  01659 67191 Wed 2pm – 7pm, Thurs 10am – 4pm, Fri Greystone Avenue,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 1pm, Sat 10am – 1pm. Kirkconnel DG4 6RA  [email protected] IT centres: Kirkconnel Kirkconnel Resource Base,  01659 50426 37a Main Street,  Mon to Thurs 9am – 5pm, Fri 9am – 4pm. [email protected] Kirkconnel DG4 6NB Sanquhar Library,  01659 50626 Mon 10am – 1pm, Wed 10am – 4pm, 106 High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Thurs 10am – 1pm, Fri 2pm – 7pm. Sanquhar DG4 6DZ  [email protected] IT centres: Sanquhar Sanquhar Community Centre,  01659 50426 Station Road,  http://www.dumgal.gov.uk/index.aspx?articleid=3516 Mon to Thurs 9am – 5pm, Fri 9am – 4pm. Sanquhar DG4 6BT  [email protected] Thornhill Library,  01848 330654 Tues 10am – 2pm, Thurs 4pm – 8pm, Fri IT centre: Thornhill Townhead Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 2pm – 5pm, Sat 10am – 1pm. Thornhill DG3 5NW  [email protected] 67 - 75 Irish Street,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Jobcentre Plus Dumfries DG2 1NU  www.gov.uk/dwp Wed 10am – 5pm.  01387 244550/244555 NHS Specialist Drug Lochfield Road Primary Care  http://www.nhsdg.scot.nhs.uk/Departments_and_Service and Alcohol team - Centre, 12 - 28 Lochfield Road, Mon to Fri 8.30am - 5pm.  s/Alcohol_and_Drug_Service/Alcohol_and_Drug_Service Adults Dumfries DG2 9BH -Home 

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Who I am looking for Where they are How I can contact them When they are open  030 33 33 3006  Housing Benefit and Council Tax Reduction Revenues and Carruthers House,  http://dumgal.gov.uk/index.aspx?articleid=1640 Benefits, Mon to Fri 9am - 5pm. English Street,  Benefits Online www.dumgal.gov.uk/benefits Dumfries and Galloway By telephone Mon to Fri 8am - 6pm. Dumfries DG1 2HP  Benefit Contact Form (Online) - Council  http://dumgal.gov.uk/index.aspx?articleid=11165  [email protected]  030 33 33 3007  Crisis grants Scottish Welfare Fund, Applications by telephone or  http://www.dumgal.gov.uk/index.aspx?articleid=12036 By telephone Mon to Fri 8am - 6pm or Dumfries and Galloway online only.  Community Care grants online at any time. Council  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected]  0344 515 2390 95 Irish Street, Shelter  www.shelter.org.uk Mon to Fri 9am – 5pm Dumfries DG1 2NP  [email protected] Social Work Services, 122-124 Irish Street,  030 33 33 3001 Dumfries and Galloway Mon to Fri 9am - 5pm. Dumfries DG1 2PB  http://dumgal.gov.uk/index.aspx?articleid=2067 Council Soldiers, Sailors and  01387 266840 Airmen’s Families Not available  https://www.ssafa.org.uk/ Not available. Association  01387 267200 24 Friars Vennel, Tues 9am - 1pm, 2pm - 5pm; Thurs 9am Solway Credit Union  http://www.solwaycreditunion.co.uk/ Dumfries DG1 2RL - 1pm; Fri 9am - 1pm.  [email protected]  030 33 33 3000 Municipal Chambers,  http://info.dumgal.gov.uk/tradingstandards/Home/Consu Trading Standards Buccleuch Street, Mon to Fri 9am - 5pm.  mer?Length=4 Dumfries DG1 2AD  [email protected]  01387 266888 Monday 10am - 4pm & Friday 10am - 63-65 Friars Vennel, Welfare Rights  http://www.welfarerights.net/home.php 2pm. Tuesday, Wednesday & Thursday Dumfries DG1 2RQ  [email protected] 10am - 4pm phone calls only.

Contact details and opening times may be subject to change.

Please check before you attend

If you have any suggestions for amendments to this document, please contact Dumfries and Galloway Council, Revenues and Benefits, Carruthers House, Dumfries DG1 2HP, Telephone 01387 260267 or email [email protected]

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