Working the master plan: Sheldon Levy, OCULA OCULA President spotlight speaker Janice Mutz Levy was the OCULA spotlight speaker Lakehead University at the 2011 OLA Super Conference. As he explained in his presentation, the As I start my year as OCULA presi- university is implementing its award- dent, I am grateful for the support By winning master campus plan to and talent that surrounds me at this Brian Cameron, Ryerson University achieve this goal and make everyone year’s council table. “Make no little plans; they have no proud of the institution. The plan magic to stir men’s blood and prob- focuses on intensification, putting Thanks must go first to Cynthia ably will themselves not be realized. people first, and design excellence. Williamson for stepping in as past- Make big plans; aim high in hope and president, as Caroline Stewart has work...” Levy pointed out that the university other obligations that prevent her faces unique challenges and responsi- from fulfilling this role. In addition to – Daniel Burnham, chief planner, bilities that have a direct impact how Cynthia, we welcome Vice-President/ Chicago. successfully the plan can be carried President-Elect 2012 Lynne Prunskus In the past, Ryerson University turned out. In particular, Ryerson is the most from Nipissing University/Canadore its back on the city of Toronto and urban university in Canada. Located College and councillor-at-large Sarah consequently the campus became in one of the busiest areas of down- Forbes from University of Toronto almost invisible to people living town Toronto, some 28 million people (Scarborough) as. Returning council and working in the downtown core. walk past or through the campus an- members include: Jennifer Horwath Ryerson’s president Sheldon Levy is nually. Plus, real estate in the neigh- (secretary) from Mohawk College, determined to reverse this error and bourhood is expensive so the price Kathryn Klages (treasurer) from ensure that the university community tag for new buildings is high. Seneca College as well as councillors- fully engages with the city in which it continued on page 4 at-large, Jennifer Peters from Seneca, “lives”. and Cory Laverty from Queens. Paula Cardozo from Nipissing/Canadore also joins us as our new student resi- Lightning Strikes @ OCULA dent librarian. By Janice Mutz, Lakehead University Once again Super Conference hosted One lucky audience member won There are also ex-officio members: a lively OCULA Lightening Strikes ses- a flip video courtesy of the OCULA Jonathan Bengtson from the Univer- sion where future librarians presented council but we all came away as win- sity of Toronto is our returning Super on a variety of topics and the audi- ners having gained a fresh perspective Conference co-planner and new this ence voted for the winner. on diverse topics. year is Cyndi Smith from Georgian College in Barrie, Brian Cameron from Shelley Archibald (University of Courtney was first up with a talk en- Ryerson, (editor of InsideOCULA and Toronto), Gary Collins (University of titled “Getting to Know GIS: A Glimpse website/blog), our deputy editor Western Ontario [UWO]), Danielle of the Academic Library to Come”. She Martha Attridge Bufton from Cooper (University of Toronto), and described her experiences at Ryerson continued on page 3 Courtney Lundrigan (UWO) were the University, where she had the chance intrepid student presenters. continued on page 2 Spring2011/No.43 1 Lightning Strikes @ OCULA continued from page 1 to apply the geographic information Danielle Cooper session with the timely topic of space system (GIS) skills she learned in a and academic libraries entitled “Out library school course to a real work of Space: Challenges Associated with situation. She discussed her learning Changes to Academic Library Space in curve with this skill, and concluded the Digital Era.” Drawing on his expe- by showing us an example of a map riences at University Guelph-Humber, she generated using these tools. It is Gary discussed the shift to increas- clear that the demand for this type of ingly digital collections and how this geographic information will grow and affects different user groups and their that GIS will become more and more interaction with our spaces. This is important in academic libraries. also a timely topic for most academic Courtney Lundrigan libraries and one with many implica- tions. Gary Collins photo by Brian Cameron by photo Libraries,” introduced the concept of transliteracy, an idea that is just be- ginning to tweak the interest of library thinkers everywhere. This concept is Shelley Archibald photo by Brian Cameron by photo Danielle Cooper spoke next and
shared a thought-provoking look at Brian Cameron by photo the pros and cons of askON, the vir- At the OCULA annual general meeting tual chat service used by six Ontario (AGM), the winner was announced: universities. Danielle discussed “the Courtney Lundrigan received the most good, the bad, and the ugly” from votes and was awarded $200 and a the perspective of am askON student one-year OLA membership. Courtney volunteer. The challenges of such thinks that the experience was very a service (e.g., learning numerous useful. (See Courtney’s report on page databases/interfaces/course topics 5). from multiple institutions) as well as the benefits (e.g., such knowledge will Brian Cameron by photo stand a candidate in good stead at an neither easily defined nor easy to interview), were outlined with good place within an academic library humour and Danielle concluded that, environment so Shelley’s presentation overall, her experience with askOn provided just the introduction every- was positive. one needed to further explore this complex topic. Shelley Archibald’s “Reading Between the Lines: Transliteracy and Academic Finally, Gary Collins concluded the photo by Martha Attridge Bufton photo by Martha 2 ONTARIO COLLEGE AND UNIVERSITY LIBRARY ASSOCIATION President’s Message continued from page 1 Carleton University, and Eva Dods- research, experiences, thoughts and Spring has apparently arrived—al- worth from University of Waterloo is views; we all benefited. Finally, the though, as I write this in the throes of the contributing editor (access). This OCULA annual general meeting ran an early April snowstorm in northern year’s group represents a variety of smoothly and (we hope) quickly, and Ontario, that seems implausible. This geographical and academic environ- ended with the presentation of the means that the OCULA spring dinner ments; this can only enhance our Lifetime Achievement award to Faye is not far off. University of Toronto organization. Abrams of OCUL; definitely a well- (Mississauga) staff are hosting this deserved award! year’s event which will take place on Super Conference is still fresh Wednesday, May 11. in my mind and, in spite of the The call has already gone out for the “snowmageddon” threat, it went off 2012 Super Conference and I en- Watch the OCULA website/listserv for without a hitch. Thanks are in order to courage OCULA members to submit more details. Plans are also coming our fantastic Super Conference plan- session proposals and suggest topics together for a fall event, and we hope ners Trish Weigel-Green and Jonathan and/or speakers for consideration. it will encourage our members to ven- Bengtson. Special kudos to Trish who ture a bit farther afield ... stay tuned! was eight-and-a-half months pregnant So, what are we working on now? The and still kept smiling while coping call has also gone out for a host insti- In closing, let me say that it is an with all the logistics. tution for the New Librarian Resident honour to be serving as OCULA 2011 Award; this is the third and final year president. I hope to meet more of you For me, there were so many sessions of the award and council is working throughout the year at our various at this year’s conference during which to make sure it continues. We have events but, in the meantime, don’t a light bulb went off, I saw an idea received positive feedback from both hesitate to contact me at jmutz@ that I want to try, or I found out about the participating institutions and the lakeheadu.ca with any questions or research on a topic I find inscrutable. successful candidates. We hope to concerns you may have. So, let me take this opportunity to have an update for you by the fall. thank all the presenters who put in the hours, slaved over PowerPoint presentations, and shared their
Coming in the next issue:
An article about the Access Copyright tariff by Sam Trosow, University of Western Ontario
Useful copyright links:
CAUT guidelines for the use of copyrighted material: http://www.caut.ca/uploads/Copyright_guidelines.pdf
Canadian Copyright Issues (from OLA): http://accessola.com/ola/bins/content_page.asp?cid=1-99-3377
Spring2011/No.43 3 OCULA spotlight speaker continued from page 1 Levy argues that urban intensification the corner of Gould and Victoria federal grant money. This innovative (i.e., a high density of buildings, pop- Streets and ensured that 12 of the fundraising tactic was successful and ulation, etc.) must be integral to any 24 AMC movie theatres at 10 Dundas the university acquired the building in of the university’s master plans in Street East were built for use as uni- 2009. As a result, Ryerson has moved order to meet these challenges: the versity lecture halls. These rooms are from being ranked as the Canadian low-rise campus must give way to the now filled with students from 8:00 to university with the least square foot- vertical. However, he thinks that such 11:00 a.m. Monday through Friday. age of recreation space to the institu- a move needn’t diminish the place tion with the most. of people and the current plan gives Likewise, the Ted Rogers School of priority to pedestrians and public Management (located at 1 Dundas The librarians gathered were particu- transportation. Street West) would have been far too larly interested hearing about the new expensive for Ryerson to construct student learning centre which will be In addition to urban density, the alone. However, in partnership with built on the site of the former Sam university’s planning team is also the Best Buy and Canadian Tire cor- the Record Man store at the corner committed to design excellence which porations, the university was able to of Yonge Street and Gould Street. means that some projects may be complete the project. Architecture firms Snøhetta and Zei- delayed if sufficient funding is not in dler have jointly designed a building place. In-progress projects include con- which, according to Levy, will “change struction of the Ryerson Gallery and Yonge Street.” Specific details and im- “Universities are forever,” he said. Research Centre. The centre is the ages of this centre are available online “Waiting three or four years to build home of the Black Star Historical Black at http://www.ryerson.ca/news/me- something excellent is worth it.” & White Photography Collection, the dia/spotlight/slc/ largest cultural gift ever made to a The university has been able to move Canadian university. Levy has complete confidence that forward with its building plans in part the implementation of the university’s because of its collaboration with busi- The university is also partnering with master plan will ensure that the Ryer- nesses. “Everything is a partnership,” Loblaws to renovate Maple Leaf son campus will become an integral Levy noted. Gardens and provide more on-campus part of Toronto’s downtown. “No one recreation space. Ryerson applied to will ever not know where Ryerson is For example, the university sold the have Maple Leaf Gardens designated again.” air rights above its parking garage at a national park in order to qualify for
Janice Mutz, Sheldon Levy, Madeleine Lefebvre, and Caroline Stewart Photo by Martha Attridge Bufton Photo by Martha 4 ONTARIO COLLEGE AND UNIVERSITY LIBRARY ASSOCIATION To the Lightning Strikes and beyond: promoting GIS at OLA’s 2011 Super Conference
challenge would be how to keep ev- Ten minutes came and went quickly. eryone “electrified”. My presentation was well-received and I knew I had accomplished my In the end, my proposal was to take goal of raising awareness about the an approach with which I hoped that use of GIS in academic libraries. my audience could identify: how to learn GIS with no previous experi- At the OCULA annual general meet- ence. After all, I had found that GIS ing which followed our session, I was By Courtney Lundrigan, was not as scary to learn as I thought honoured to be chosen as the winner University of Western Ontario it would be—I had lots of help and and to receive a $200 prize as well as Last summer, I went on the library could chose form a wide variety of a one-year OCULA membership. How- school adventure of a lifetime: I took web-based mapping tools—and the ever, the real reward I received that a course in the use of geographic technology has certainly changed the day was the professional relationships information systems (GIS) in academic face of mapping in academic research I created. I was introduced to so many libraries. After a semester of frustra- and everyday life. If I could learn how wonderful academic librarians at the tions and mapping victories, I realized to use it, anyone could. conference and it was great to meet that my views on academic librarian- my future colleagues and learn about ship had changed and that I had a top- Having been selected to present along their jobs. The valuable advice and ic to present at the OCULA Lightening with three other students, I was quite encouragement that they gave me has Strikes at OLA’s annual conference. nervous on February 3, the day of the certainly eased my mind about finding Lightning Strikes session. Usually I en- a job after graduation and joining the Having missed last year’s Super Con- joy public speaking, so this experience academic library community. ference, I was determined to partici- was a bit strange but I managed to pate in this year’s OCULA Lightening convince myself that this presentation Plus, I will definitely think twice Strikes session. Each year, students was no different than any of those before I dismiss that next job posting who are in enrolled in either a mas- that I had given in my academic ca- for a GIS librarian. I look forward to ter’s program in library/information reer or even in the library classroom. collaborating with my former GIS pro- studies or a library technician pro- I was relieved to see many familiar fessor, Eva Dodsworth, in the coming gram in Ontario and have an interest faces in the audience—library school months to promote GIS in academic in academic libraries can submit a peers, a former co-worker from New- libraries. While it is unlikely that I will proposal to present at this session foundland, current colleagues from be the next great GIS librarian, I feel and compete for the OCULA student my Ryerson University Library family, confident that I have the tools and award. Up to six applicants are cho- and even my GIS professor—and this support to promote GIS to my col- sen to present and the winner of the tremendous support from my profes- leagues. award is chosen by a vote of all audi- sional network helped me relax. ence members attending the session and announced at the OCULA annual general meeting.
I knew that I wanted to talk about GIS use in academic libraries because it is on the rise but I found it hard to narrow down everything I wanted to share into a ten-minute presentation. In addition, I assumed that most of the audience would know nothing Courtney Lundrigan about GIS and therefore might not be and Caroline Stewart interested in the topic so my main Photo by Martha Attridge Bufton Photo by Martha Spring2011/No.43 5 2011 OCULA Lifetime Achievement Award Winner Faye Abrams
By Nathalie Soini, Queen’s University
stature, influence and respect” of her issues.” colleagues and to “transform libraries and universities at a provincial and In 1999, Faye left the University of even a national level.” Through her Waterloo to become the OCUL proj- work at the University of Waterloo ect officer. As Mike Ridley stated in Library with IBIS and UWinfo, and her his nomination letter, in this role she implementation of CISTI Source for “coordinated the work of collections the Tri-Universities Group (TUG), Faye librarians from around the province to has demonstrated an innovative ap- facilitate common negotiating strat- proach to technology and moving the egies and consortial purchasing result- world of “academic libraries into new ing in stronger digital collections for territory.” all faculty and students in Ontario” Faye Abrams is this year’s OCULA Lifetime Achievement Award winner. Anne Fullerton, Faye’s former col- Faye’s list of OCUL related accomplish- Faye is the project officer for OCUL league at the University of Waterloo, ments is amazingly long and very (Ontario Council of University Librar- emphasises her commitment to the impressive and OCULA is not the first ies). profession. “Faye always has time to organization to recognize Faye’s dedi- chat about professional issues and she cation. She also received the 2007 Mike Ridley, CIO and chief librarian at listened well before sharing her opin- OCUFA Academic Librarianship award. the University of Guelph, believes that ions. I think that’s why she ate lunch Faye has been able to achieve “the in the staff lounge—to engage in Congratulations Faye!
Faye Abrams and Michael Ridley Photo by Martha Attridge Bufton Photo by Martha
6 ONTARIO COLLEGE AND UNIVERSITY LIBRARY ASSOCIATION Reflections of a technician turned librarian services knows the importance of ask- feel an increased pressure to prove ing someone else the right questions. myself. I also worry about the para- However, there are times when we professional professional divide. Do also have to ask ourselves the right my experiences as a library techni- questions too. In the case of deciding cian enable me relate better to my whether or not to pursue an MLIS, I paraprofessional coworkers? Or have asked myself, “Why do I want to be I placed myself on the other side of By Paula Cardozo, an “us vs. them” situation? Most Nipissing University/Canadore College a librarian?” Although the answer importantly, how do I explain the dif- seems simple, it took me a while to While I am proud to be OCULA’s 2011 ference between my old position and realize that I wanted to continue to new librarian resident, I’m not new to my new one without devaluing para- work in academic libraries but I also working in an academic library. Prior professional work? There are no easy wanted new challenges, opportuni- to undertaking my master of library answers to these questions. and information science (MLIS) at ties, and responsibilities. the University of Western Ontario, No regrets What has changed? I worked for three years as a library Sometimes I wish that I had found One of the most noticeable differ- technician at the Education Centre librarianship sooner in my life. I ences between my old position as Library (ECL) serving Canadore Col- wonder where I would be career-wise a technician and my new one as a lege and Nipissing University. Last if I had entered library school straight librarian is that I now spend more October I had completed my MLIS and from my undergraduate degree. time in meetings and teleconferences. returned to the ECL as the student Upon further consideration, how- While the meetings are interesting success librarian. ever, I am glad that my path has not and forward the goals of the library, been a smooth one. The road I have I have less time to tackle a heavier A big decision taken has prepared me for my cur- and more complex workload. I admit Although I have loved libraries my rent position and I am convinced that that I am struggling with the nagging whole life, I never considered work- being a library technician has been a feeling that I am never doing as much ing in one until I noticed a job posting tremendous advantage for me. When as I should be. When I expressed this for a technician at the ECL. I loved my I went to library school, I already had sentiment to my mentors, I was told new job and began to believe, for the a solid foundation upon which to that this is completely normal and first time in my life, that I had found a build the rest of my career. My para that I will be feeling this way for the career. Nevertheless, the decision to professional experiences enriched next 20 or 30 years! On a positive go to library school was not an easy my studies and continue to enrich my note, I enjoy being more autonomous, one. In fact, I thought about going to professional practice. library school longer than I was actu- particularly when it comes to priori- tizing my own responsibilities, and I ally in the master’s program! There Starting a dialogue have learned that academic libraries were a number of factors that com- While I was able to find a fair amount and the institutions they serve are not plicated the decision. To pursue my of information on the benefits of re- as simple as I had once assumed. MLIS I would have to leave a steady cruiting paraprofessionals to librarian- job I enjoyed, coworkers I would miss ship, I have not found it easy to locate It’s complicated… terribly, and a community that had information about what happens after I am finding it interesting to be a been my home for a decade. The library school. Jennifer Peters, my librarian at the institution where I prospect of no income for a year with fellow OCULA council member, is one worked as a library technician. On no guarantee of one when I finished librarian who has been talking and one hand, I have not had to adjust to was also not particularly encouraging. writing about making the transition. a new library system, institution, or Plus, I was dragging my husband along We have discussed collaborating in coworkers. On the other hand, I am for the ride. making the transition from technician the future and are interested in hear- to librarian in full view of people who ing from other librarians with para- Asking the right questions know me very well and sometimes I professional backgrounds. Anyone who has provided reference
Spring2011/No.43 7 Photo by Martha Attridge Bufton Photo by Martha A big thank you to our OCULA program coordinators: Jonathan Bengtson (University of Toronto) and Trish Green (Conestoga College) People News
Queen’s University has been very active in provincial and University of Western Ontario (Submitted by Ellen Symons) national health sciences libraries com- (Submitted by Kristin Hoffmann) munities, including a role as one of the Anne Smithers is the new collec- e-resources negotiators for the Consor- Western Libraries is pleased to wel- tions assessment librarian in Collec- tium of Ontario Academic Health Librar- come Debbie Meert-Williston as the tion Development and E-Resources ies (COAHL). In addition to her regular head of research and instructional ser- Management (CDERM). Anne joined collections-related roles, Anne has filled vices at the Allyn & Betty Taylor Library. Queen’s Library in August 1995, fol- in for some of the responsibilities of lowing 11 years at the University of the Queen’s Library’s coordinator of Debbie has a bachelor of science in an- Alberta Library. As the head of technical collection development on two occa- thropology (minor in archaeology) from and document services at the Bracken sions, both times representing Queen’s the University of Calgary and received Health Sciences Library (BHSL), Anne on the Ontario Council of University her master of library and information has been responsible for the effective Libraries Information Resources Group science (MLIS) from the University of organization, administration and opera- and coordinating Queen’s activities Alberta in 2005. She was previously tion of the acquisitions, collections, relating to this consortium. In her new a liaison librarian at McGill University serials, and cataloguing functions and position, Anne will retain a role in BHSL. Library and worked at both the Life Sci- interlibrary loan and document delivery Working closely with the coordinator of ences Library and Macdonald Campus services in BHSL. She has been a valued collection development and the head Library branches. Debbie is happy to contributor to numerous Queen’s Li- of the library, she will coordinate and return to her “home town” of London, brary teams and working groups and participate in health sciences collection after being away for nearly 20 years, development. and is enjoying becoming reacquainted with the city and the University of Western Ontario campus. 8 ONTARIO COLLEGE AND UNIVERSITY LIBRARY ASSOCIATION People News
Ryerson University (Submitted by Cecile Farnum)
Ryerson University Library staff Graham McCarthy and Steven Marsden have received the 2011 Ontario Library and Information Technology Association (OLITA) Award for Technical Innovation. Graham, Ryerson’s innovative tech- nologies librarian, and Steven, a junior systems programmer, have developed a new ISBN/QR barcode scanning applica- tion which is now available on iOS and Android.
Stephen Marsden, Madeleine Lefebvre, and Graham McCarthy This application reads QR and ISBN barcodes so that patrons can quickly check the availability of a library book. When an ISBN is scanned, the application initiates a search in the Ryerson University Library and Archives (RULA) catalogue and the results are displayed on a screen or, if the data contains a URL, the correct website is launched. Watch the following video for more information. http://www.youtube.com/watch?v=RmKS1jJz7JI
Ryerson librarians Dana Thomas (left),Ophelia Cheung (centre) and Susan Patrick (right) with their recent- ly-published book, New Approaches to E-Reserve: Linking, Sharing and Streaming, published by Woodhead Publishing in 2010.
Spring2011/No.43 9 York University (Submitted by Christina Pringi) York’s learning commons honours Lorna Marsden
On February 28, 2011, the Salon of York University’s new learning commons was named in honour of Dr. Lorna Marsden. Lorna is a champion of the university’s libraries and has been instrumental in obtaining a large donation for the renovations.
Located in Scott Library, the learning commons blends quiet and collaborative study spaces, learning supports and new technology. The design features the following three areas and was developed in consultation with students, who provided feedback on both the purpose and aesthetics of the space. • The Hub brings together research librarians, writing instructors, learning skills tutors and career advisors in a holistic, collaborative approach to academic support. • The Collaboratory is a relaxed area with soft seating, booths, tables and mobile white- boards for group or individual study, containing the technology that students need to work on their projects. • The Salon is a comfortable, quiet book-lined space for individual study featuring major works of Canadian art by David Partridge and Claude Tousignant. Around the Province 10 ONTARIO COLLEGE AND UNIVERSITY LIBRARY ASSOCIATION Ryerson University (Submitted by Cecile Farnum)
Award-winning mobile applications
Ryerson University Library staff Graham McCarthy and Steven Marsden have received the 2011 Ontario Library and Information Technology Association (OLITA) Award for Technical Innovation. Graham, Ryerson’s innovative tech- nologies librarian, and Steven, a junior systems programmer, have developed a new ISBN/QR barcode scanning applica- tion which is now available on iOS and Android.
This application reads QR and ISBN barcodes so that patrons can quickly check the availability of a library book. When an ISBN is scanned, the applica- tion initiates a search in the Ryerson University Library and Archives (RULA) catalogue and the results are displayed on a screen or, if the data contains a URL, the correct website is launched. Watch the following video for more information. http://www.youtube.com/ watch?v=RmKS1jJz7JI
Confederation College (Submitted Sharron Forshaw) Confederation College’s Paterson Library Commons hosts a party!
As we began the month of February, winter was starting to take its toll on our faculty and students. There were still several weeks until spring break, and we were all tired. Our library staff was com- pleting a long six months of work developing our virtual libguides, and we had just reached our goal of having a libguide for every program at the college—quite an accomplishment for a small staff, we thought, and one worth celebrating. However, we wondered how we would roll out this new research tool to ensure the greatest awareness in our college community.
We decided a mid-winter party was in order, so we combined our ‘Libguide Launch’ with Valen- tine’s Day and held our event on February 14. To cover all bases, we advertised throughout the college, and the library consultants sent out personal invitations to all faculty in their programs. Then we decorated, baked, and bought food in keeping with our Valentine’s Day theme, includ- ing a heart-shaped ‘Love your Library’ cake. It turned out to be a great idea, and good timing too, as everyone seemed in need of a break. We were surprised by the response—a full-house with standing room only!
Library staff gave a demonstration of the new libguides, followed by a question period. During the informal “meet and greet” time that followed, all library consultants had laptops and were avail- able to give one-on-one instruction sessions to faculty and students in their specific programs. The response and interest level, particularly among faculty, was fantastic. Comments and the post- party emails received were very positive, and library staff are still hearing compliments on both the libguides and the party.
In fact, we are so encouraged now that maybe next year we’ll try for another mid-winter event!
Demonstration at Libguide launch
Laraine Tapak, director of learning resources at Confederation College Around the Province Spring2011/No.43 11 Views from Super Conference 2011 2011 OCULA Council
PRESIDENT Janice Mutz Lakehead University 807 343 8147
PAST-PRESIDENT Cynthia Williamson Mohawk College (Fennell) 905 575 1212 ext. 3129
VICE-PRESIDENT/PRESIDENT-ELECT Lynne Prunskus Nipissing University/Canadore College 705-474-3450 ext. 4531
TREASURER Kathryn Klages Seneca College (King Campus) 416 491 5050 ext. 5106
SECRETARY Jenn Horwath Mohawk College (Fennell) 905 575 1212 ext. 3194
COUNCILLOR Sarah Forbes University of Toronto 416 208 2720
InsideOCULA COUNCILLOR Jennifer Peters Ontario College and University Library Association Seneca College Libraries 50 Wellington St East, Suite 201, Toronto M5C 1C8 416 491 5050 ext. 2070 (416) 363-3388 / 1-866-873-9867 / FAX: (416) 941-9581 / 1-800-387-1181
© Copyright, OLA 2010. All rights reserved.
12 ONTARIO COLLEGE AND UNIVERSITY LIBRARY ASSOCIATION