Morgan Street, Pontypridd CF37 2DR
Tel: (01443) 404444
Email: ashgrove.surgery@wales.nhs.uk Website: www.ashgrovesurgery.com
INFORMATION FOR PATIENTS
2019
The Practice Vision:
The core value of the Practice is to deliver outstanding healthcare to our patients with a holistic approach to physical, mental and social health and well-being.
PRACTICE AREA
The Practice serves Pontypridd town, Treforest, Tonteg, Church Village, Llantwit Fardre, Efail Isaf, Rhydyfelin, Hawthorn, Upper Boat, Cilfynydd, Glyncoch and Ynysybwl.
PRACTICE PREMISES
Morgan Street, Pontypridd Ashgrove is a purpose-built Practice with one reception area, two waiting areas, twenty-four clinical rooms made up of consulting rooms, treatment rooms, a wound dressing room and an operating theatre.
CAR PARKING
There are two large public car parks within sight of the Practice. Access for disabled persons arriving by car is available to the rear of the premises for drop and collection only. This is a no parking area that must be kept clear to ensure doctors are not obstructed in attending emergency situations. Traffic wardens regularly patrol this area.
NO SMOKING POLICY
In the interest of health the Practice operates a NO SMOKING policy on our premises.
THE PARTNERS
Dr Karen A Jones (f) Senior Partner, MB BCh 1988 (Cardiff) MRCGP DCH, Medical Officer, University of Glamorgan, Diploma in Occupational Medicine Special Interests: Gynaecology, Asthma, Child Health, Minor Surgery, IUD, Acupuncture. Languages: English.
Dr Andrew D Blair (m) MB BCh 1987 (Manchester) MRCGP DRCOG Special Interests: Diabetes, Ophthalmology, Dermatology, Minor Surgery, Vasectomy, Joint Injections, GP Training, Undergraduate Teaching. Languages: English.
Dr Paul S Colquhoun (m) MB BS 1992 (London) FRCS DRCOG MRCGP Special Interests: Orthopaedic & Sports Medicine, Minor Surgery, Joint Injections, Vasectomy, GP Training. Languages: English.
Dr Rebecca Rowlands (f) MB BCh 2002 (Cardiff) MRCGP (Merit) DRCOG DFSRH Special Interests: Mental Health, Family Planning, Minor Surgery, IUD, GP Training. Languages: English.
Dr Tom Hodges-Hoyland (m) MB ChB 2003 (Birmingham) MRCGP DFSRH Special Interests: Family Planning, Contraceptive Implants, Child Health. Languages: English.
Dr Edward Pritchard-Rowlands (m) MB BCh, MRCGP Special Interests: Joint Injections, Minor Surgery, Dermatology. Languages: English, Welsh.
Dr Esther Lomas (f) MB BCh (Wales) MRCGP FRACGP BSc(Hons) DRCOG DCH DFFP PgDip Special interests: Women’s Health, Sexual Health, Paediatrics. Languages: English.
SALARIED GP’s
Dr Emma Hall (f) MBChB 1995 (Edinburgh) MRCP MRCGP DFFP DCCH MsC (Public Health) Special interests: Mental Health, Child Health Languages: English.
Dr Emma Matthews (f) MBBCh, MRCGP, DRCOG, DFSRH Special interests: Sexual and reproductive health, ENT and palliative care Languages: English and Welsh.
Dr David Williams (m) MBBCh Cardiff 2010 Special Interests: Respiratory, Palliative Medicine. Languages: English.
REGISTRAR DOCTORS
Ashgrove is a training Practice. Registrars are fully medically qualified and many have a great deal of hospital experience, their training in the Practice being centred on the role of the general practitioner. They are available for consultations in exactly the same way as the other doctors in the Practice.
UNDERGRADUATE TEACHING
Ashgrove is also a teaching practice for undergraduates pursuing a medical career.
PRACTICE CLINICAL STAFF
PHARMACISTS
Pharmacists provide prescribing advice and assistance to the clinicians in the Practice ensuring our prescribing is clinically effective, financially efficient and within guidelines.
Elly Thomas (f) (Partner) BSc (Pharm) MRPharmS Diploma in Clinical Pharmacy. Therapeutics in long-termm conditions, anti-coagulation, substance misuse, Supplementary Prescribing, Independent Prescribing.
Mr Daniel Hay (m) Practice Pharmacist MPharm (Hons) in Pharmacy (Cardiff University), Clinical Diploma in Clinical Pharmacy, Independent Prescribing. Special Interests: Anti-coagulants and Respiratory.
PRACTICE NURSES
Sister Jenny Reynolds (f) RGN, BSc Community Health Studies Specialist Practitioner and Community Practitioner Nurse Prescriber. Diploma in Clinical Effectiveness, Diploma in Nurse Management, Marie Curie Cervical Screening and Breast Awareness, Diploma in Family Planning in Clinical Practice, Diploma in Diabetes Management. Special Interests: Family Planning, Health Promotion, Women’s Health, Wound Management, Hypertension, Travel Health and Diabetes.
Sister Rachel Jones (f) RGN BSc Community Health Studies Specialist Practitioner and Community Practitioner Nurse Prescriber, Diploma in Respiratory Health, Diploma in Wound Healing, Cervical Screening and Breast Awareness, Diploma in Respiratory Management. Special Interests: Respiratory Disease, Childhood Immunisation, Chronic and Acute Wound Care, Travel Health, Contraception, Sexual Health.
Sister Fiona Jenkins (f) RGN Dip He Nursing, BSc (Hons) Clinical Practice. Maintaining Respiratory Health degree module. Full cert in ARTP – Spirometry. Completed Diploma in Diabetes. Special interest: INR and anti-coagulation management. Respiratory disease, Contraception, Cervical Screening, Childhood immunisations, Wound care. Sister Sarah Morgan (f) First Class Hons (USW) in Adult Nursing. Sexual health, Diabetes management.
HEALTH CARE PRACTITIONERS
Anita Cornish (f) Accredited Phlebotomist (RGH) City & Guilds (NVQ 3) in Primary Care. Research Co-ordinator
Cheryl Benson (f) Accredited Phlebotomist (UHW). City & Guilds (NVQ 3) in Health & Social Care.
Duties include taking bloods, urine testing, BP recording, ECG and spirometry recording. All results and readings are interpreted by the clinician requesting the test. Diabetic foot checks and removal of stitches/sutures, simple dressings. Aesthetics, Immunisations (Flu, Fluenz, Pneumovax, B12).
Katherine Pritchard (f) (Trainee HCP) Katherine is an accredited phlebotomist (RGH) and is responsible for taking blood at the clinicians’ request. Katherine is currently undertaking training to become an accredited Health Care Practitioner.
PHLEBOTOMIST
Helen Hanks (f) Accredited Phlebotomist (UHW)
COMMUNITY STAFF
The following are employed by the Cwm Taf Trust and are attached to the Practice.
DISTRICT NURSES
A team of staff nurses and a nursing auxiliary led by Nursing Sister Jane Hooper provide nursing support at home. District Nurses are now based at Dewi Sant Health Park.
HEALTH VISITORS
A team of three, Karen Harvey, Bethan John and Carys Lear, provide child health care, health promotion and child protection via home/school visits and clinics at the Practice to the under five year olds.
They provide the Health Child Wales Programme from late pregnancy to 5 years which includes vaccination schedule at Child Health Clinic and monitoring a child’s growth and development milestone via a home visiting service. Health Visitors and Nursery Nurse Team work with young families through times of difficulty and sometimes safeguarding problems and offer support with behaviour and development concerns. Health Visitors support parents to identify and develop family resilience.
MIDWIVES
A team of midwives support the doctors in providing antenatal care.
Please Note: From August 2018, the Midwives will be based at Pontypridd Health Centre.
PRACTICE MANAGEMENT
PRACTICE BUSINESS MANAGER
Moira Moore is responsible for implementing Practice policy, the performance of Practice Staff and the efficient deployment of all Practice Resources.
OPERATIONAL MANAGER Sarah Powell is responsible for the efficient day-to-day management of operational support.
RECEPTION STAFF
Reception staff will treat you in a friendly, courteous manner and are here to help you.
ADMINISTRATION STAFF
A small team of secretarial and clerical staff provide administrative support for the Practice, thereby releasing reception staff and clinical personnel to devote their time to patients.
DATA BARRING SERVICE
All staff at the Practice have been vetted by the DBS (Data Barring Service).
MEDICAL ADVICE
NHS Direct is a free medical telephone advice service. It is available 24 hours a day every day of the year and should be used whenever you have a concern about your health or a health-related matter but are unsure what action to take. Telephone: 0845 4647 Website: www.nhsdirect.nhs.uk
TELEPHONE CALLS TO THE PRACTICE
Please note that all telephone calls may be recorded for training and information purposes.
TELEPHONE ADVICE
Often problems can be dealt with by telephone. The receptionist may take your telephone number and ask an appropriately qualified person to ring you back.
For conditions such as backache, colds, laryngitis, hayfever, diarrhoea/gastroenteritis, cystitis, thrush, period pains, constipation, threadworms, accidents/trauma it may be considered appropriate to offer you a telephone consultation. Should the health professional subsequently feel it necessary for you to be seen at the Practice an appointment will be offered to you.
DISABLED
Wheelchair access to the Practice is via the rear patient entrance. As the Practice building consists of two floors, disabled/wheelchair patients can now use the patient lift. Please note motorised scooters are not allowed within the Practice – please advise reception if you require use of the Practice wheelchair.
DEAF/HARD OF HEARING PATIENTS
Our patient call-in system will speak and display your name when you are called. There is a portable loop induction facility available for your use upon request. Patients with hearing impairment may be interested in registering with My Health Online. This facility allows online prescription requesting and some appointment booking. Please make our reception staff aware of your condition if you require any further assistance.
PATIENTS WITH IMPAIRED VISION
Our patient call-in system will speak and display your name when you are called. Patients with impaired vision may be interested in registering with My Health Online. This facility allows online prescription requesting and some appointment booking. Please make our reception staff aware of your condition if you require any further assistance.
PUSHCHAIRS
We have a dedicated area in the rear foyer for pushchairs as due to restricted space they cannot be accommodated within the public waiting areas
APPOINTMENTS
An appointment system is in operation for all doctors, nurses, clinics and patient care programmes. Patients arriving late may be asked to re-book their appointment.
Appointments may be made in person or by telephoning (01443) 404444 during Practice opening times or by registering for online access.
We have three appointment types available to reflect the urgency of your problem. Routine appointments are available to be booked up to 4 weeks in advance. For more urgent problems appointments are available to be booked within 2 days. For medical emergencies the receptionist will take your details and a Doctor will call you back, wherever possible within 1 hour. Should an appointment still be necessary the doctor will arrange for you to be seen the same day.
Please let us know as soon as possible if cancelling an appointment.
PRACTICE OPENING TIMES
Monday to Friday 8.00am to 6.30pm (Doors open 8.00am for appointment arrivals).
The Practice is closed on Saturdays, Sundays and Bank Holidays. In addition, and in common with other surgeries in the area, on the third Thursday of each month from 12 noon the Practice will be open for non clinical services only to support educational/training for the staff. There will also be occasions when the Practice will be fully closed on the third Thursday from noon when required.
UNIVERSITY OF SOUTH WALES
GP Appointments are available at the University for those students who live in the Treforest/Pontypridd area and are registered with Ashgrove surgery.
Doctors from the Practice hold surgeries for students at the University Wellbeing & Disability Service in the Hirwaun Building during term time as follows:
Monday 13.30 hrs - 17.00 hrs Wednesday 09.30 hrs - 12.30 hrs Friday 09.30 hrs - 12.30 hrs
To book an appointment, please book via Advice Zone on line (AZO) or telephone 01443 482081.
For appointments any other time, Students can contact the main surgery in Pontypridd on 01443 404444.
To request Repeat prescriptions at the University
Students can order repeat medication at the Wellbeing & Disability Service by:
Completing a repeat medication form and posting in the Health mailbox outside H10 Through an appointment with the University Nurse Adviser via AZO Via the “My Health Online” service By arranging with your local pharmacist
CHAPERONE
It is probable when attending a doctor that you may need to be medically examined. Should you not feel comfortable about this please request a chaperone.
HOME VISITS
Where a patient’s medical condition prevents attendance at the Practice and a doctor’s call is required, please telephone (01443) 404444 before 10.00am weekdays. Requests for home visits will be assessed by the clinical team and should it be considered clinically appropriate then a member of the team will visit.
EMERGENCY TREATMENT – PRACTICE HOURS
Please telephone (01443) 404444. After taking brief details the receptionist will ask the Emergency Doctor to call back. If appropriate, and it is medically possible for you to attend the Practice, you will be given an appointment by the Emergency Doctor. However if the patient is unconscious, suffering heavy blood loss, severe breathlessness or chest pain please dial 999 immediately and request an ambulance.
EMERGENCY TREATMENT - OUT OF HOURS
If you require urgent medical attention when the Practice is closed please telephone (01443) 404444. Please have a pen and paper to hand to take down the telephone number of the Out of Hours service. Please note that attendance at the Out of Hours centre is by invitation only.
Please note if the patient is unconscious, suffering heavy blood loss, severe breathlessness or severe chest pain please dial 999 immediately and request an ambulance.
If you are in any doubt whether emergency treatment is appropriate please contact NHS Direct (Tel 0845 4647 - www.nhsdirect.wales.nhs.uk) for advice.
SICKNESS CERTIFICATION
If you are unable to work due to illness, your employer may require sickness certification. For the first week of absence you may provide a self-certificate - Form SC2- obtained from your local Benefits Agency or online at gov.uk. You are not legally required to provide a medical certificate (Fit Note) from your doctor unless your absence is for more than one week.
REPEAT PRESCRIPTIONS
Requests for repeat medication can be made online by registering for a My Health Online account or by delivering the repeat counterfoil (with items required ticked) to the Practice. Pharmacies may offer a repeat prescription request service. Patients are asked to nominate a local chemist (from a list available at reception) and the Practice will arrange for your medication to be available for collection from that said Pharmacy. Please allow two full working days for your prescription to be processed.
REGISTRATION
Patients residing within the Practice boundary and who wish to register with the Practice should contact our Receptionists, who will guide you through the registrations process.
Newly registered patients will be offered a health check appointment if required on registering with the Practice.
We shall endeavour to comply with any reasonable preference expressed to see a particular health professional but need not do so if the preferred practitioner has reasonable grounds for refusing to provide services to the patient, or does not routinely perform the service in question within the Practice.
VIOLENT OR ABUSIVE PATIENTS
In the interests of our staff and patients the Practice upholds a policy of zero tolerance towards any patient who is threatening, violent or abusive whilst at the Practice or when a health professional makes a home visit. Such patients may be reported to the police and/or removed from the Practice’s list. Patients removed from the Practice list will be informed in writing of the reasons for removal and the action they need take to register at another Practice.
CLINICS
The following clinics are held at the Practice. Days, times and availability may change - please check with reception.
• Antenatal Clinic (now held at Pontypridd Health Centre) • Well Baby Clinic • Health Visitors Clinic • Respiratory Clinic • Diabetic Clinic • Healthy Heart • Mental Health • Minor Surgery • INR (Warfarin) Clinic
Please note that in our continuing endeavour to develop/improve services, meeting the aims of the Welsh Assembly Government Policy Document ‘Putting Patients First’ and policies of Cwm Taf Morgannwg University Health Board, the location and availability of some services may change.
PATIENT CARE PROGRAMMES
Appointments may be made to attend any of the following programmes during normal Practice hours. These services are principally delivered by Practice Nurses or Healthcare Practitioners as appropriate.
• Smears • Family Planning • Holiday Vaccinations • Adult Immunisation • Three Year Health Checks
CHILD IMMUNISATIONS
It is vitally important that your child has all of their childhood immunisations, as follows:-
8 weeks Diphtheria, Tetanus, Pertussis, Polio, HIB Pneumococcal, Men B vaccine
12 weeks Diphtheria, Tetanus, Pertussis, Polio, HIB (2nd), Men C
16 weeks Diphtheria, Tetanus, Pertussis, Polio, HIB (3rd), Men C (2nd), Pneumococcal (2nd), Men B vaccine (2nd)
One year HIB/Men C (booster), Measles, Mumps, Rubella Pneumococcal (3rd), Men B vaccine (3rd)
2-6 years Children’s flu vaccine (annual)
3 yrs 4mths Diphtheria or low dose Diphtheria, Tetanus, Pertussis, Polio pre-school booster, Measles, Mumps, Rubella (2nd)
14 years Low dose Diphtheria, Tetanus, Polio booster, Men ACWY
OTHER SERVICES
MALE STERILISATION
Vasectomies are carried out in our operating suite by consultant- trained and LHB accredited Partners. Patients considering a vasectomy should make an appointment with a doctor or nurse practitioner of your choice. Following referral, you and your partner will be requested to attend a counselling appointment with Dr Colquhoun or Dr Blair to discuss the procedure in further detail.
Male sterilisation is also available privately to non patients or through the NHS when referred by their own GP.
PRIVATE SERVICES
A fee will be charged for private services at a rate which may include a recommendation by the British Medical Association. Please ask at reception for details, or check on our website. Private services include:-
• Private Sick Notes • Private Patient Claims • Insurance Claims • PSV, HGV and Taxi Exam • Elderly Driver • Seatbelt Exemption • Certificate of Vaccination • Pre-employment Medicals • Employer’s Report • Fitness to Travel etc
This list is not exhaustive.
OCCUPATIONAL HEALTH SERVICE
A private service to industry provided by one Partner specialising in this discipline. Services include pre-employment medical vetting, sickness/absence medicals and hazard risk assessment, etc.
AESTHETICS SERVICE (Save Face Accredited)
Ashgrove's non-surgical aesthetic services which includes the services such as medical “Botox” treatments for cosmetic facial to reduce the appearance of wrinkles and lines, dermal fillers to reduce lines and increase lost volume, and axillary hyperhidrosis (excessive under-arm sweating).
All consultations and treatments are provided exclusively by three of our GP partners who all have established practice in minor surgery, supplemented by an accredited qualification in non- surgical cosmetic & aesthetic procedures.
Consultations with our GPs are entirely free of charge. If after consultation with the GP you wish to proceed with a treatment this will be done during the same appointment. The price of treatment includes any required aftercare.
At Ashgrove Surgery we have a large, dedicated operating theatre where we perform all our procedures. Our operating theatre is thoroughly maintained and meets all the required standards.
For further information, please visit the website: www.ashgroveskinclinic.com
OVERSEAS VISITORS
We offer private consultation facilities and prescriptions to overseas visitors who do not qualify for free NHS treatment. Information and charges are available upon request. Please check at the time of requesting whether you are eligible for free NHS treatment.
UNIVERSITY HEALTH BOARD (UHB)
The Practice area is covered by the Cwm Taf Morgannwg UHB, Unit 3, Navigation Park, Abercynon, CF45 4SN.
Tel: (01443) 744800 Fax: (01443) 744888
PATIENTS’ COMMENTS
In the pursuit of continually improving services to patients we welcome any comments or suggestions you may wish to make. Please pass your views in writing, or via email, or verbally to the manager.
Alternatively, you may either place written comments in the suggestion box situated in the reception area or apply to join the new patient group which will take part in regular on-line surveys to support such improvements. Application forms are available at reception.
PATIENTS CONCERNS
The Practice aims to provide the very best care and treatment and we welcome constructive feedback for this enables us to learn from the patient(s) experiences, good or bad. We strive to offer a good standard of service which is consistent. However, on the occasions
when we fall below our normal standard of service it is important that we identify any failures and address them appropriately.
Therefore, we advocate talking to the staff who have been involved with your care and treatment. This enables the member of staff to address your concern immediately. Alternatively, you can contact the manager or a member of the Reception team who will give you further information.
OUT OF HOURS SERVICE
If you wish to make a complaint about this service please contact Cwm Taf Morgannwg University Health Board Concerns Team on 01443 744800 or write to them at Ynysmeurig house, Navigation Park, Abercynon, CF45 4SN.
RESEARCH AND PLANNING
Information about patients is requested for a wide variety of purposes including education, research, monitoring, epidemiology, public health surveillance, and clinical audit and planning. The practice will anonymise data where possible. Only where it is essential for the purpose will identifiable records be disclosed. Such disclosures will be kept to the minimum necessary for the purpose. You have the right to object to any such disclosure and your objection will be respected.
FINANCIAL AUDIT
The Cwm Taf Morgannwg University Health Board (UHB) has a duty to occasionally check on claims made by practices for payments. The person carrying out the check will have been properly trained and authorised by the UHB and will be subject to a duty of confidentiality in their employment contract or because of their registration with a statutory regulatory body. Only that small part
of the record relating to the claim will be made available to the person carrying out the check.
HELP US TO HELP YOU
Ashgrove is an innovative practice at the leading edge of Primary Care and as such we set out to provide you, the patient, with a level of health care appropriate to your needs.
As a Practice we strive towards offering our patients a high quality service which includes: being treated as an individual, with courtesy, respect and dignity at all times being given the names of people involved in your care being offered a health check appointment if required on registering with the practice being seen, under normal circumstances, within 30 minutes of your appointment time or to be given the reason for delay and have the right to make another appointment being given, under normal circumstances a routine pre- bookable appointment up to 2 weeks in advance, and we also provide pre-bookable appointments, which are released 48 hours in advance, if you wish to be seen earlier. having access to a GP on the day, when warranted by a condition that you feel needs to be dealt with that day. Emergency access will initially be on the telephone, with an appointment offered if appropriate. Such occasions may result in waiting times exceeding 30 minutes receiving advice or action you can take to promote good health being given the most appropriate care by suitably qualified people and no care or treatment will be given without your informed consent being referred to a Consultant acceptable to you when your doctor feels such a course of action necessary. Please contact the hospital if you have not been contacted within a month of the GP referral. Choosing whether or not to take part in medical research receiving medical advice over the telephone where appropriate
having access to your health records subject to any limitations in the law having access to suitably qualified clinical personnel at all times for emergencies where appropriate expecting your concerns to be treated in accordance with NHS Wales “Putting things right” guidelines and to receive a leaflet describing the process a copy of the practice booklet can be accessed from the Practice Website www.ashgrovesurgery.com which will give you details of all practice services etc that are available to you or alternatively you can request a printed copy at Reception.
To help us to help you we require that you.. telephone the surgery prior to attending for urgent treatment for which you do not have an appointment. This will enable the emergency doctor to discuss your condition and provide you with an arranged appointed that day if appropriate. attend the surgery instead of requesting a home visit, when at all possible, to gain benefit from facilities available. Home visits will normally be made only in true emergency situations, where for medical reasons the patient is unable to attend surgery. Please note that lack of transport will not be acceptable to warrant a house visit. Travol Community Transport is an organisation set up to help those who are unable to use public transport – see link https://www.rctcbc.gov.uk/EN/Resident/ParkingRoadsandTr avel/Travel/Communitytransport.aspx ask for emergency / night (out of hours) medical attention only when it is truly necessary and attend the emergency treatment centre if requested are on time for appointments let us know as soon as possible if you cannot attend for an appointment using the options available to you e.g. telephone using automated prompts, My Health Online, contacting reception team treat the staff with courtesy and understanding request your prescriptions in a timely manner, allowing us
enough time to process them routinely i.e. allow 2 working days from time of requesting your prescription to book your regular reviews in a timely manner, thus ensuring your prescription does not elapse
How to find us http://maps.google.co.uk/?ll=51.604908,- 3.34057&spn=0.007263,0.013711&t=m&z=16
Morgan Street, Pontypridd CF37 2DR
Tel: (01443) 404444
Email: [email protected] Website: www.ashgrovesurgery.com