AUGUST 2013 LIGHT RAIL RETAIL LOCATIONS HOW TO RIDE There are nearly 800 retail locations where you can purchase your pass before 1 Plan your trip using the online trip planner boarding. Purchase passes at most valley- at valleymetro.org or Google Transit. wide locations of the following stores: 2 Buy a transit pass at light rail stations, RIDE • 7-Eleven many transit centers, retail outlets or • Circle K online. For a list of retail locations, visit valleymetro.org. • Corner Store (formerly Valero) GUIDE • Food City (select locations only) 3 Activate your pass before boarding. Keep your pass as proof of payment. Platinum • Fry's Food Store Pass/U-Pass users, validate before each • PLS Check Cashers trip by touching your card to the orange target at a fare vending machine. • Safeway • Walgreens 4 Signs on the front and side of the train show the train’s final destination. Passes can also be purchased at participating: 5 Trains stop at every station. Upcoming stops are announced on the train. • APS locations • Public libraries • Transit centers PARK-AND-RIDE Not all pass types are sold at every Along the rail alignment there are nine Park- location. Please contact the location prior and-ride locations where customers can park to traveling to check availability of passes their vehicle for free, and access Valley Metro and types of payment accepted. Light Rail. Valley Metro park-and-rides are for daily transit use only; parking for more than 24 For a complete list of retail locations, visit hours is prohibited and can result in towing. valleymetro.org or call 602.253.5000. (See light rail map for locations.) valleymetro.org 602.253.5000 TTY 602.251.2039 1 FARES 2 Select the fare type: 1-Ride, All-Day, 7-Day listed on the pass. Both All-Day and multi- or 31-Day; the 1-Ride fare is valid for light passes expire at at 2:59 a.m. the day after the rail only. Light rail, local bus and LINK share the same end of the pass period that was purchased. fare structure and all pass types can be 3 Select the number of passes you wish to purchased from light rail fare vending machines. buy. All-Day, 7-Day, 15-Day and 31-Day passes Express/RAPID refers to express bus service, can be activated in the following ways: which has an upgraded cost. 4 Select “Activate” now (if you are planning to ride immediately) or wait to activate • Choose the “activate” option when you buy to use at a later date. The 1-Ride fare is your pass at the vending machine. automatically activated upon purchase Local bus/ and will be time stamped for two hours. • Place a pre-purchased pass into the light rail/ Express/ “Validator” slot on the vending machine. LINK Reduced** RAPID 5 To pay, select credit or debit card, or insert cash or coins. Bills larger than $20 • Dip your pass into a bus farebox. 1-Ride* $2.00 $1.00 $3.25 are not accepted. A 1-Ride fare is activated automatically with Remove your passes and pick up your All-Day $4.00 $2.00 $6.50 6 purchase and allows you to ride once on light change and/or receipt. Change is dispensed in coin. rail; be sure to keep your receipt as proof of 7-Day $20.00 $10.00 N/A payment. A 1-Ride fare purchased through a Report vending machine malfunctions by sharing bus farebox is not valid on light rail. 15-Day $33.00 $16.50 N/A the machine ID and time of day with Customer Employer-issued Platinum Passes, ASU 31-Day $64.00 $32.00 $104.00 Service at 602.253.5000. U-Passes and other plastic cards must be * The 1-Ride fare is valid for a single trip on bus or light validated or touched to the orange target on rail, not both. 1-Ride fares purchased through the fare fare vending machines or stand-alone targets vending machines are good for light rail only. before each and every boarding. To ensure ** Reduced fare is valid for youths 6 through 18, seniors PROOF OF PAYMENT 65 and older, persons with disabilities and Medicare proper validation, hold the card flat against the cardholders only. Proof of eligibility is required. Light rail operates on a proof-of-payment orange pad until you hear a confirmation ding system. Fare inspectors regularly patrol the or “Enjoy Your Ride” appears on screen. system and ask passengers at random to FARE VENDING MACHINES produce a valid transit pass and proof of Fare vending machines are located at each light eligibility for reduced fares. Violators are subject rail station. An All-Day or multi-day pass is also to fines ranging from $50 to $500 and can lose valid on bus for the purchased time period. their transit privileges. 1 Choose full fare, reduced fare (disabled, All-Day and multi-day passes must be activated youth, senior or Medicare cardholders) or before boarding. Once activated, multi-passes Express/RAPID bus. are valid for the number of consecutive days 2 BUS CONNECTIONS ACCESSIBILITY Complete your trip using the many bus • Four spaces for wheelchairs are located connections that meet each light rail station. nearest the first and last set of doors. Your All-Day or multi-day pass is valid for both Wheelchair tie-downs are not needed. If bus and light rail. Use the online trip planner spaces are full, use wide aisleways. or Google Transit to plan your trip. • Light rail vehicle entrances are at the same level as station platforms. AIRPORT CONNECTION • Textured strips mark the edge of the station Get to know the amazing Connect to Phoenix Sky Harbor International platform and other boundaries. array of businesses along Airport from the 44th St/Washington station future light rail extensions using PHX Sky TrainTM. Sky Train provides free • Spoken and visual announcements are with exclusive discounts. rides to/from Terminal 4 and the East Economy played at stations and inside trains. Spoken Weekly deals via email, parking lot. Service operates 365 days a year, and Braille instructions are available at fare Facebook or Twitter. with five minute frequency, 24 hours a day. Passengers traveling to Terminals 2, 3 and West vending machines. valleymetro.org/metromax Economy parking will need to exit at Terminal 4 • Warning bells and flashing headlights occur and board the silver Phoenix airport shuttle bus to continue to their destinations. Valley Metro when trains begin or end movement. park-and-rides are for daily transit use only; parking for more than 24 hours is prohibited and can result in towing. CONDUCT BIKES Obey the following rules on buses and light rail. • Bike racks are located in each light rail vehicle, at park-and-rides and some station • No smoking, eating, loud music, skateboarding platforms. Locking a bike to station fences or or littering is allowed. other structures is prohibited. • Only service animals or pets inside carrying • Enter the train at the doors nearest the bike cases are acceptable. symbol; place your bike in the rack. You may • Beverages must be in spill-proof containers. also stand with your bike if the racks are full • No more than one hour can be spent at a light and you do not block aisles or doorways. rail station. • If a train is full, bike riders must wait for the Please note that an assault on a bus or light rail next train to ensure the safety and comfort operator is a crime under Arizona’s criminal statutes. of all passengers. 3 The following is a list of all the light rail WhEN IS YOUR NEXTRIDE? station STOP#’s. Call or text your STOP# to receive arrival times. STOP# STATION 10001 Montebello / 19th Ave CALL 10002 19th Ave / Camelback Notifying the Public of Customer Rights Under Title VI 1 Call 602.253.5000 10003 7th Ave / Camelback Valley Metro customers using public transit are given equal 2 Say “NextRide” 10004 Central Ave / Camelback access to programs and services without regard to race, 3 Say or enter the 5-digit STOP# color, disability or national origin in accordance with Title VI 10005 Campbell / Central Ave of the Civil Rights Act. TEXT* 10006 Indian School / Central Ave 1 Text 64274 10007 Osborn / Central Ave Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a 2 Enter “NXRD” and the 5-digit STOP# 10008 Thomas / Central Ave complaint with Valley Metro. 3 Select “Send” 10009 Encanto / Central Ave MOBILE SITE 10010 McDowell / Central Ave All complaints received by Customer Service are documented and assigned to the appropriate transit staff 1 On your phone, go to valleymetro.org 10011 Roosevelt / Central Ave for investigation in accordance with federal standards (28 2 Enter the 5-digit STOP# 10012 Van Buren / 1st Ave CFR, Part 35 and FTA Circular 4702.1A). After the complaint 3 Select “Go” 10033 Van Buren / Central Ave is processed, a response (if requested) is sent to the 10013 Jefferson / 1st Ave customer filing the complaint and appropriate corrective * Standard phone rates apply. action is taken. 10032 Washington / Central Ave 10014 3rd St / Jefferson For more information on Valley Metro’s civil rights valleymetro.org 10031 3rd St / Washington programs and the procedures to file a complaint, contact Valley Metro Customer Service via the methods listed 10015 12th St / Jefferson 602.253.5000 below. Additionally, contact Customer Service to request 10030 12th St / Washington information in alternate formats or languages. 10016 24th St / Jefferson PHONE: 10029 24th St / Washington Customer Service: 602.253.5000 Get to know the amazing 10017 38th St / Washington TTY: 602.251.2039 array of businesses along 10018 44th St / Washington future light rail extensions 10019 Priest Dr / Washington MAILING ADDRESS: with exclusive discounts.