PostMaster Enterprise TM v 8.xx
Manual For Users
QuantumLink Communications Pvt Ltd
208 Shreepal Complex, Suren Road
Andheri East, Mumbai 400093 India
Tel : +91-22-4095-7700
Fax : +91-22-4095-7799
Web : www.qlc.in
Copyright Notice
Copyright 2012 by QuantumLink Communications Pvt. Ltd.
All Rights Reserved.
This manual may not be duplicated in any way without the explicit consent of QuantumLink Communications Pvt. Ltd., except in form of excerpts for purpose of review. Making copies of this manual or any portion of this manual for any purpose other than your own is violation of copyright laws.
While every precaution has been taken in preparation of this manual, QuantumLink Communications Pvt. Ltd. assumes no responsibility for errors and omissions or for damages resulting from the use of the information contained herein.
All product names, brand names and trademarks appearing in this manual are acknowledged.
Print History
First Edition January 2012
PostMaster Enterprise™ Manual For Users i
Table of Contents
1. CONVENTIONS ______1-2
2. HOW TO ______2-3
3. GETTTING S TARTED ______3-1
4. WEBMAIL ______4-6
5. WEBCAL ______5-68
6. MAILINGLIST ______6-106
7. A RCHIVE ______7-163
8. GLOSSARY ______8-184 9. QLC ______9-195
10. F EEDBACK FORM ______10-198
PostMaster Enterprise™ Manual For Users ii
Detailed Table of Contents
1. CONVENTIONS ______1-2
2. HOW TO ______2-3
3. GETTTING S TARTED ______3-1 3.1 Logging into PostMaster Enterprise™ ...... 3-2 3.2 The PostMaster Enterprise™ Home Page - Console ...... 3-4
4. WEBMAIL ______4-6 4.1 Accessing WebMail ...... 4-7 4.2 Understanding the WebMail Interface ...... 4-9 4.2.1 Header Pane ------4-10
4.2.2 Menu Pane ------4-12
4.2.3 Content Pane ------4-13
4.3 E-mail Operations ...... 4-14 4.3.1 E-mail Folders ------4-15
4.3.2 Folder Operations ------4-16
4.3.3 Message Operations ------4-20
4.4 Working with Spool ...... 4-31 4.4.1 Working with Moderated Messages ------4-32
4.4.2 Working with Restricted Messages ------4-33
4.4.3 Working with Workflow Messages ------4-34
4.5 AntiSpam Service ...... 4-36 4.5.1 Using the AntiSpam Service ------4-37
4.5.2 Reclassifying Mails ------4-40
4.5.3 Mail Filtering Rules ------4-43
4.6 Using Options ...... 4-45 4.6.1 Changing Password ------4-46
4.6.2 Configuring User level Preferences ------4-47
4.6.3 Priority Inbox ------4-51
4.6.4 Editing Personal Info ------4-52
4.7 Managing Address Books ...... 4-53 4.7.1 Groups ------4-54
4.7.2 Viewing the Contents of an Address Book ------4-56
4.7.3 Adding a Contact ------4-57
4.7.4 Editing a Contact ------4-59
4.7.5 Deleting a contact------4-60
PostMaster Enterprise™ Manual For Users iii
4.7.6 Importing Contacts ------4-61
4.7.7 Exporting Contacts ------4-63
4.7.8 Searching for a Contact ------4-65
4.7.9 Assign User to a group ------4-66
5. WEBCAL ______5-68 5.1 Accessing WebCal ...... 5-69 5.2 Activities ...... 5-72 5.2.1 ToDo ------5-73
5.2.2 Event ------5-77
5.2.3 All Day Events ------5-82
5.2.4 Invitations ------5-87
5.2.5 Check Free Busy ------5-91
5.2.6 View Calendars ------5-93
5.3 Options ...... 5-95 5.3.1 Change Password ------5-96
5.3.2 Preferences ------5-97
5.3.3 Export ------5-101
5.3.4 Import ------5-103
5.3.5 Pending Invitations ------5-104
6. MAILINGLIST ______6-106 6.1 Accessing the MailingList ...... 6-107 6.2 Viewing Status of the Existing Campaigns ...... 6-111 6.3 The Settings Menu ...... 6-112 6.3.1 Advanced Settings ------6-119
6.4 The Lists Menu ...... 6-123 6.4.1 Accessing The Lists Menu ------6-124
6.4.2 Add A New List ------6-125
6.4.3 Edit A List ------6-126
6.4.4 Delete A List ------6-127
6.5 Recipient Manager ...... 6-128 6.6 Recipient-List Manager ...... 6-139 6.7 Blocked Recipient Manager ...... 6-143 6.8 The Campaign Menu ...... 6-146 6.8.1 Edit A Campaign ------6-149
6.8.2 Delete An Unsent Campaign ------6-150
6.8.3 View A Campaign ------6-151
PostMaster Enterprise™ Manual For Users iv
6.8.4 Add A Message In A Campaign ------6-152
6.8.5 Purge Campaigns ------6-153
6.9 The Statistics Menu ...... 6-154 6.9.1 Accessing The Statistics Menu ------6-155
6.9.2 Working with Statistics ------6-156
6.10 The Logs Menu ...... 6-157
7. A RCHIVE ______7-163 7.1 Accessing ...... 7-164 7.2 The Retrieve Menu ...... 7-168 7.2.1 Accessing The Retrieve Menu ------7-169
7.2.2 Retrieve Archived Mails ------7-170
7.2.3 Resend Mails To The Original Recipients. ------7-172
7.2.4 Send Mails To New Recipients. ------7-173
7.2.5 Send Mails To The Selected Original Recipients. ------7-174
7.3 The Recreate Menu ...... 7-175 7.3.1 Accessing The Recreate Menu ------7-176
7.3.2 Search Archived Mails Of A Particular User ------7-177
7.3.3 Recreate Archived Mails In The Mailbox ------7-178
7.4 The Indexes Menu ...... 7-179 7.4.1 Accessing The Indexes Menu ------7-180
7.5 The Preferences Menu ...... 7-181 7.5.1 Accessing The Preferences Menu ------7-182
7.5.2 Specifying Page Size For Search Results ------7-183
8. GLOSSARY ______8-184 9. QLC ______9-195
10. F EEDBACK FORM ______10-198
PostMaster Enterprise™ Manual For Users v
Module1 - Getting Started
PostMaster Enterprise™ Manual For Users 1-1
1. CONVENTIONS
Convention Description
Bold Indicates the name of the file, window, dialog, or user interface element such as a button or a field
Blue Text Indicates a hyperlink to a place in the document or an external web page
Note Indicates additional information about the topic
Tip Indicates additional information about the topic. More in terms of what can be done.
t Licence Indicates that the features, actions, components or modules described may require the presence or purchase of licenced software.
L Warning Warning for the user. Be careful of the possible problems noted here.
Menu -> Submenu Indicates the navigational path to be followed through a menu.
PostMaster Enterprise™ Manual For Users 1-2
2. HOW TO
This section provides answers to commonly asked queries. If you want to know how to:
Installing PostMaster Enterprise 1. Log in to PostMaster Enterprise™ Refer Logging into PostMaster Enterprise™
2. Understand the PostMaster Enterprise Homepage Refer The PostMaster Enterprise™ Home Page
WebMail 1. Understand the WebMail interface Refer Understanding the WebMail Interface.
WebMail Folder Operations 1. View information of all folders Refer
2. Viewing Information of All Folders
3. Create a new folder Refer Creating a New Folder.
4. Rename a folder Refer Renaming a Folder.
5. Delete a folder Refer Deleting a Folder.
6. View information of personal folders Refer Viewing information of personal folders
WebMail – Messages 1. Compose a message Refer Composing a Message.
2. Add attachments to a message Refer
3.
4.
5.
PostMaster Enterprise™ Manual For Users 2-3
6. Adding Attachments to a Message.
7. View a message Refer Viewing a Message.
8. Delete a message Refer Deleting a Message.
9. Delete a message as spam Refer
10. Deleting a Message as Spam.
11. Move a message to a desired folder Refer Moving a Message to the Desired Folder
12. Search specific messages Refer
13.
14. Searching Specific Messages.
15. Empty the trash folder Refer
16. Emptying the Trash Folder.
17. View spam mails Refer
18. Viewing Spam Mails.
WebMail Options 1. Configure user-level preferences Refer Configuring User level Preferences
2. Change the password Refer Changing Password
WebMail – Address book 1. View the contents of an address book Refer Viewing the Contents of an Address Book
2. Add a contact to the address book Refer Adding a Contact
PostMaster Enterprise™ Manual For Users 2-4
3. Edit a contact from the address book Refer Editing a Contact
4. Delete a contact from the address book Refer Deleting a contact
5. Import contacts Refer Importing Contacts
6. Export contacts Refer Exporting Contacts
7. Search for a contact Refer Searching for a Contact
8. Assign user to a group. Refer Assign User to a group
WebMail – AntiSpam 1. Configure user-level AntiSpam settings Refer Configuring User Level AntiSpam Settings.
2. View AntiSpam statistics Refer Viewing AntiSpam Statistics.
3. Reclassify e-mails through WebMail Refer Reclassification Request via WebMail.
4. Reclassify e-mails through e-mail Refer Reclassification Request via Email.
5. Add user-level mail filtering rules Refer Adding User Level Mail Filtering Rules.
6. Delete user-level mail filtering rules Refer Deleting User Level Mail Filtering Rules.
7. Change the priority of user-level mail filtering rules Refer Changing the Priority of User Level Mail Filtering Rules.
Spool 1. Working with moderated messages. Refer Accessing Moderated Messages
2. Working with restricted messages. Refer Accessing Restricted Messages
WebCal
PostMaster Enterprise™ Manual For Users 2-5
1. Understand the WebCal Interface Refer 12.2 Understanding the WebCal Interface.
WebCal – Activities - Todo 1. Add a new Todo task Refer Adding a new ToDo.
2. Edit a Todo task Refer Editing a ToDo.
3. Delete a Todo task Refer Deleting a Todo.
4. Filter Todo task Refer Filtering Todo events
5. Search for a Todo task Refer Searching for a Specific ToDo
WebCal – All Day Events 1. Add a new all day event. Refer
2. Adding a new All Day Event
3. Edit a all day event. Refer Editing a All Day Event
4. Delete a all day event. Refer Deleting a All Day Event
5. Filter all day event. Filtering All Day Events
6. Search for a all day event. Refer Searching for a Specific All Day Event
WebCal – Activities - Event 1. Add a new event Refer Adding a new event.
2. Edit a event Refer Editing a event.
3. Delete a event Refer Deleting a event.
4. Filter events Refer Filtering events.
PostMaster Enterprise™ Manual For Users 2-6
5. Search for a event Refer Searching for a event.
WebCal – Activities - Conference 1. Add a new conference Refer Adding a new conference.
2. Edit a conference Refer Editing a conference.
3. Delete a conference Refer Deleting a conference.
4. Confirm a conference Refer Confirming a conference.
5. Cancel a conference Refer Canceling a conference.
6. View Response Refer Viewing Invitee(s) Response.
7. Filter conferences Refer Filtering conferences.
8. Search for a conference Refer Searching for a conference.
WebCal – Activities – Invitations 1. Accept Invitations Refer Accepting Invitations.
2. Reject Invitations Refer Rejecting Invitations.
3. Filter Invitations Refer Filtering Invitations.
4. Search for an Invitation Refer Searching a Specific Invitation.
WebCal – Activities – Free Busy 1. View Free Busy Status Refer Viewing Free Busy Status of a User.
WebCal – Activties – View Calendar 1. View Calendar Refer Viewing Calendar of Other Users.
PostMaster Enterprise™ Manual For Users 2-7
WebCal – Options 1. Change Password Refer Changing Password.
2. Edit Preferences Refer Editing Preferences.
3. Export a file Refer Export a File
4. Import a file Refer Import a File
WebCal – Calendar Views 1. Display Calendar Information In Daily View Refer Daily View.
2. Display Calendar Information In Weekly View Refer Weekly View.
3. Display Calendar Information In Monthly Refer Monthly View.
WebCal – Calendar View Operations 1. Add / Edit Activities while in Daily View Refer Tasks / DayRems Operations Refer Events / Conferences Operations
2. Add / Edit Activities while in Weekly View Refer Activity Operations.
3. Add / Edit Activities while in Monthly View Refer Activity Operations.
WebCal - Outlook Integration 1. Configure PME-Calendar to work with Microsoft Outlook Refer Configuring PME-Calendar to work with Microsoft Outlook.
2. Configure Microsoft Outlook to work with PME-Calendar Refer Configuring Microsoft Outlook to work with PME-Calendar.
3. Specify FTP Site/Server Refer Specify FTP Site/Server.
4. Publish Free Busy Info Refer Publish Free/Busy Info.
5. Send Meeting Requests. Refer Send Meeting Requests.
PostMaster Enterprise™ Manual For Users 2-8
6. Accept/ Decline Meeting Requests Refer Accept/ Decline Meeting Requests.
PostMaster Enterprise™ Manual For Users 2-9
3. GETTTING STARTED
Welcome to the world of PostMaster Enterprise™, a streamlined ‘Internet Productivity Suite’, that enables you to set up, monitor and refine the processes in your organization, that use the Internet as a medium of communication.
PostMaster EnterpriseTM works over any type of Internet connection, even a dial-up connection. It can be installed on any one computer on your LAN.
If you are using dial-up access for the Internet, the modem should also be connected to this computer.
PostMaster Enterprise™ Manual For Users 3-1
3.1 Logging into PostMaster Enterprise™
PostMaster Enterprise™ is a browser-based application. The user needs to login to PostMaster Enterprise™ to setup, configure and manage all the Internet productivity features provided by it.
To login to PostMaster Enterprise™:
1. Invoke the browser. You can use any one of the browsers listed in to work with PostMaster Enterprise™.
2. Type the IP Address of the computer on which PostMaster Enterprise™ is installed.
If PostMaster Enterprise™ is running on a machine with an IP address of 192.168.0.1, type 192.168.0.1 in the address bar of the browser.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.1 and the HTTP Server of PostMaster Enterprise™ is running on port other than 80 (the default HTTP port) say 8000, you would type http:// 192.168.0.10:8000.
You can login to PostMaster Enterprise from the same machine on which PostMaster Enterprise™ is running or any other machine in the LAN. This facilitates remote administration of PostMaster Enterprise.
3. Click Go or press
Figure 3-1: The Login Page
PostMaster Enterprise™ Manual For Users 3-2
4. Type the Username and Password.
5. Click Login. The PostMaster Enterprise™ Console is displayed.
Figure 3-2: The PME Console
PostMaster Enterprise™ Manual For Users 3-3
3.2 The PostMaster Enterprise™ Home Page - Console
After the user has logged in, the PostMaster Enterprise™ home page is displayed.
The Header Pane of the PostMaster Enterprise™ home page has links the user can select to navigate to the desired interface.
WebMail Clicking WebMail takes the user to the Inbox page of PostMaster Enterprise™ WebMail. WebMail enables user to send, receive and manage e-mails using a web browser instead of an e-mail client (Eudora, Outlook etc.).
WebCal This module is currently unavailable. On installation of the module, this link will be activated. Any module, which is currently not available, is shown with a deactivated link.
Mailing List Clicking Mailing List displays the Mailing List startup interface.
Archive Clicking Archive displays the Archive home page.
Lock
Help Clicking Help displays online PostMaster Enterprise™ help.
About Clicking About displays information about the version of PostMaster Enterprise™ installed as well as all the licensing information.
Logout : Clicking Logout enables the user to exit the PostMaster Enterprise™ browser-based management system and displays the PostMaster Enterprise Login Page. Refer Figure 3-1: The Login Page
PostMaster Enterprise™ Manual For Users 3-4
Module 2 – Web Mail
PostMaster Enterprise™ Manual For Users 3-5
4. WEBMAIL
The WebMail module in PostMaster Enterprise™ enables users to access their e-mail from anywhere on the network by simply accessing the PostMaster Enterprise™ computer using a normal web browser like Internet Explorer or Netscape Navigator. WebMail enables users to send, receive, and manage e-mails using a web browser instead of an e-mail client.
PostMaster Enterprise™ Manual For Users 4-6
4.1 Accessing WebMail
To access WebMail:
1. Invoke the browser. You can use any one of the browsers listed in System Requirements to work with PostMaster Enterprise™.
2. Type the IP Address of the computer on which PostMaster Enterprise™ is installed.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10, you would type http:// 192.168.0.10.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10 and the HTTP Server of PostMaster Enterprise™ is running on port other than 80 (the default HTTP port) say 8000, you would type http:// 192.168.0.10:8000.
You can login to PostMaster Enterprise from the same machine on which PostMaster Enterprise™ is running or any other machine in the LAN. This facilitates remote access of PostMaster Enterprise WebMail.
3. Click Go or press Enter. The PostMaster Enterprise™ Login page is displayed.
Figure 4-1: The Login Page
4. Type the User Name and Password.
PostMaster Enterprise™ Manual For Users 4-7
5. Click Login. If the User Name and Password are authentic, the PostMaster Enterprise™ Home page is displayed.
Figure 4-2: The PME Homepage - Console
6. If you are logged in as Administrator then click the Swtich to User View on top right of the PostMaster Enterprise™ home page. The Webmail page is displayed (It is a default page if logged in as user). Refer Figure 4-3.
PostMaster Enterprise™ Manual For Users 4-8
4.2 Understanding the WebMail Interface
The User interface comprises the following panes:
Header pane
Menu pane
Content Pane
Figure 4-3: The WebMail Page
PostMaster Enterprise™ Manual For Users 4-9
4.2.1 Header Pane
This pane displays the name of the User. It also has links which user can select to navigate to the desired interface:
QuickMsg: Clicking QuickMsg on the header pane displays the PostMaster Enterprise™ QuickMsg window. Quick messaging enables users to send almost instant messages to other users on the network.
WebMail Clicking WebMail takes the user to the Inbox page of PostMaster Enterprise™ WebMail. WebMail enables user to send, receive and manage e-mails using a web browser instead of an e-mail client (Eudora, Outlook etc.).
WebCal This module is currently unavailable. On installation of the module, this link will be activated. Any module, which is currently not available, is shown with a deactivated link.
Mailing List Clicking Mailing List displays the Mailing List startup interface.
Archive Clicking Archive displays the Archive home page.
Lock
Help Clicking Help displays online PostMaster Enterprise™ help.
About Clicking About displays information about the version of PostMaster Enterprise™ installed as well as all the licensing information.
Logout : Clicking Logout enables the user to exit the PostMaster Enterprise™ browser-based management system and displays the PostMaster Enterprise Login Page. Refer Figure 3-1: The Login Page
Switch to Admin View: Clicking this link will change mode to administrator view
PostMaster Enterprise™ Manual For Users 4- 10
In addition, Header Pane also displays some menu items. These items are the most commonly used features in WebMail and hence are available from anywhere in the WebMail:
Check Mail: Clicking Check Mail displays the Inbox on refreshing it with new e-mail received by the user.
New Mail: Clicking New Mail displays the Compose Message page.
Reply: Clicking Reply displays five options:
a) Reply to All – To send mails to all addresses in To and Cc fields or original mail.
b) Forward – To forward orginal mail to the intended addresses.
c) Fwd as Attachment – To save orginal mail as .eml file and send as attachment in the new mail; Subject in new mail is same as in original mail; and sent to the intended addresses.
d) Resend – The sent mail is resend as new mail with no reply (RE: ) or Forward (FW: ) indicators with orginal subject and recipients.
e) Redirect – This option is used to redirect orginal mail to a another address, with subject, To, Cc as orginal, only from will be same as orginal with re-mark of re-director or local-user, e.g From: Sharad Popli
Actions: Clicking Actions displays the various actions that can be performed on the mail. The actions are Mark as Read, Mark as Unread, Flag, Unflag, Archive, Validate, Delete and Empty.
Move To: Clicking Move To displays the various folders in which the mail can be moved from the Inbox. The folders are Drafts, Sent Items, Spam or Trash.
On the Right hand side, the search Pane is displayed.
PostMaster Enterprise™ Manual For Users 4- 11
4.2.2 Menu Pane
This section contains a menu list. Clicking any menu item on the Menu pane, displays the corresponding page in the Content pane on right.
The Menu pane comprises:
List of folders containing mail messages
Personal Folders
User level AntiSpam settings
Options for customizing mailbox, user profile, automatic processing of mails, saving contacts etc.
Miscellaneos options
Address Books
PostMaster Enterprise™ Manual For Users 4- 12
4.2.3 Content Pane
The page displayed is different for each menu item selected from the menu pane.
When you login to WebMail, contents of Inbox are displayed in the Content pane by default. Refer 0 Understanding Displayed Information
PostMaster Enterprise™ Manual For Users 4- 13
4.3 E-mail Operations
PostMaster Enterprise™ WebMail, brings to you the complete capability for handling all mail related requirements and more. The following are salient features of the PostMaster Enterprise™ WebMail:
Requires no installation, no data is saved locally.
PostMaster Enterprise™ WebMail reads mail "directly" from PME- Mail server. Access is very fast.
Allows you to access your mailbox from anywhere in the Local Area Network. If the PostMaster Enterprise™ servers are running with a machine using Internet IP Address, then WebMail can be accessed from anywhere in the world over the Internet.
Supports multiple user-defined folders.
Supports viewing of mail in HTML format, showing images in-line.
Supports saving of the email or the attachments as required.
The built-in mail editor enables you to compose and send new mail (in HTML format with later version of browsers) with or without file attachments, reply to, forward and re-direct received mail.
The built-in address book manager allows you to easily maintain you contact database.
Powerful search facility allows you to search any mail in a folder based on key words.
Using PostMaster Enterprise™ WebMail as an email client, we can classify operations in the following categories:
Folder Operations
Mail / Message Operations
Settings your mail preferences, changing passwords
Managing address books
PostMaster Enterprise™ Manual For Users 4- 14
4.3.1 E-mail Folders
The Menu pane displays two types of folders as follows:
System folders
The system folders are Inbox, Sent, Drafts, Spam, and Trash. You cannot move, rename, or delete these folders. You can move the mails in these folders to some other system folder or personal folders.
System folders are always displayed at the top of your folder list, followed by any folders you create.
The System folders and their contents are as follows:
Inbox : Contains all new messages received by a user
Sent : Contains a copy of sent messages
Drafts :Contains messages saved for future dispatch
Spam :Contains messages which are tagged as Spam if the AntiSpam service is licensed and being used.
Trash : Contains all deleted messages
Personal folders
Users can organize their messages in folders defined as personal folders. It gives a comprehensive view of all the personal folders and Managing them. Any personal folders that you create appears below the default folders. You can create new personal folders. You can also rename and delete personal folders. When you delete a personal folder, you delete all the emails in the folder.
PostMaster Enterprise™ Manual For Users 4- 15
4.3.2 Folder Operations
You can perform various actions on the different types of folders available in Webmail.
Viewing Information of All Folders
To view information about all folders:
1. Click Manage Folders on the Menu pane. The Manage Folders page is displayed. Refer Figure 4-4.
Figure 4-4: Manage Folders Page
The following details are displayed:
Field Field Description
Quota Displays Enabled if the mailbox quota has been set by the administrator, else it displays N/A.
Allotted Displays the mailbox quota defined for the user if mailbox quota has been set by the administrator, else it displays N/A.
Used Displays the mailbox quota that is already utilized by
PostMaster Enterprise™ Manual For Users 4- 16
Field Field Description the user.
Free Displays the mailbox quota that is still available for use.
Folders This column displays the names of all the system and user defined folders.
Click on a folder name to view messages within that folder.
Size This column displays the total size of messages of all the messages contained in each folder.
Total This column displays the number of messages that the respective folders contain
Unread This column displays the number of unread messages that the respective folders contain.
Creating a New Folder
In addition to the system defined folders you may want to create new folders for personal use.
To create a new folder:
1. Type a name for the folder in the text box next to Create New Folder on the Folders page. Refer Figure 4-4.
2. Click Create. The folder name is displayed in the Folders column.
Renaming a Folder
To rename a folder:
1. Select a folder name from the Folders list in the Rename Folder section on the Folders page. Refer Figure 4-4.
2. Type a new name for the folder in the To text box.
3. Click Rename. The new name of the folder is displayed in the Folders column.
Only user defined folders can be renamed. The Inbox, Drafts, Trash, Sent and Spam folders cannot be renamed.
PostMaster Enterprise™ Manual For Users 4- 17
Deleting a Folder
To delete a folder:
1. Select a folder name from the Folders list in the Delete Folder section on the Folders page. Refer Figure 4-4.
2. Click Delete. The folder details are removed from the Folders page.
Only user defined folders can be deleted. The Inbox, Drafts, Trash, Sent and Spam folders cannot be deleted.
Viewing Information of Personal Folders
In addition to the system folders, users can create personal folders.
To view information of personal folders:
1. Click Personal on the menu pane.
2. Click Manage Folders. The Folders page is displayed. Refer Figure 4-5.
Figure 4-5: Personal Folders View
PostMaster Enterprise™ Manual For Users 4- 18
The following details are displayed:
Field Field Description
Folders Displays the entire list of user-defined folders.
Click on a folder name to view messages within that folder.
Size This column displays the total size of all the messages contained in each folder.
Total This column displays the number of messages that the respective folders contain
Unread This column displays the number of unread messages that the respective folders contain.
You can also create, rename, and delete personal folders on the Personal Folders page.for respective tasks.
PostMaster Enterprise™ Manual For Users 4- 19
4.3.3 Message Operations
Inbox, Drafts, Sent, Spam and Trash all these folders contain messages. The Content pane displays list of messages when you click any of the folder name from Menu pane. Refer Figure 4-6.
Figure 4-6: A folder containing messages
Understanding Displayed Information
The information about messages in any folder is presented in four columns.
Field Field Description
From/ To Displays the name and e-mail address of sender.
For the Sent folder this column displays the name of the Recipient/s
Date Displays the date on which the message was sent.
Subject Displays subject of the mail.
Size Displays Size of the mail.
PostMaster Enterprise™ Manual For Users 4- 20
The Inbox page may display the following icons:
This icon indicates an unread message.
This icon indicates the message has an attachment.
This icon appears when the subject line of a message is too long for the Subject column. To view the entire subject, place your mouse over this icon.
You can sort the list by any of the column heading in ascending or descending order. The arrowhead at column heading indicates that messages are sorted by that heading. The upward arrow near column heading indicates the list is in ascending order and downward arrow indicates the descending order. Click on the column heading to sort the list by column heading or to toggle the order
Navigating on a Page
If the list of messages fits on more than one page, then a page navigator is displayed to the top right corner.
To navigate on a page:
1. Click the arrow icons as indicated.
2. Type the page you want to navigate to in the Go to page text box and click -> icon.
Composing a Message
To compose a message:
1. Click the New Mail icon and select New Mail on the Header pane. The Compose Message page is displayed.
PostMaster Enterprise™ Manual For Users 4- 21
Figure 4-7: The Compose Message page
The PostMaster Enterprise™ WebMail supports two modes for composing mail:
Text Mode: Allows only plain text while composing mails
HTML Mode: Allows rich text and image inserts while composing mails
For two different modes two different Compose Message pages are displayed.
Figure 4-8: Compose Message page in Text Mode
You can set the Compose Mail Format in Preferences. Refer Configuring User level Preferences. If Text Mode is selected, New Mail page is always in Text mode.
PostMaster Enterprise™ Manual For Users 4- 22
However, if HTML is selected then your browser needs to support HTML editing (for IE - 5.5 and above). If browser supports HTML mode and you have selected HTML mode, then New Mail page is in HTML else it will be Text.
Specify required information in following fields Refer 2. Specify required information in following fields
Field Field Description
From Select an e-mail address from this list.
The From list may display multiple e-mail addresses if your account is mapped to multiple email addressed. In this case, select the required e-mail address.
To Type the e-mail address of the recipient/s in this text box.
You cannot send a message if the To field is left empty.
Cc Type the e-mail address of the other recipient/s to whom (Carbon you want to send a carbon copy of the message in this copy) text box.
Bcc Type the e-mail address of the other recipient/s to whom (Blank carbon you want to send a blank carbon copy of the message in copy) this text box.
The e-mail address typed in this text box will not appear to the other recipients of the e-mail when they receive it.
Subject Type an appropriate subject for the message here.
Address Book Click on the Address Book link to pop-up the Address Window. The Address window shows three address books: All, Global, Local, and Personal. Click any one to view the addresses in it. You can then select an address and click To, Cc or Bcc to add it to the required field.
Whenever you click Address List, Personal address book is displayed by default in the window
Save a copy Select this check box if you want to save a copy of the in Sent folder message in the Sent folder.
PostMaster Enterprise™ Manual For Users 4- 23
Figure 4-9: Address List Pop-Up Window 3. Type your message in the text box below Subject.
4. The options for formatting the text are similar to those in any standard text editor
5. Format the text by clicking any desired option from Formatting Bar. Select the text before using any formatting option. For selecting text use options available in path at the bottom of text box.
When you are composing a mail in TEXT mode, the formatting bar is NOT visible.
6. If you want to send the message instantly click Send.
7. Click SEND LATER if you want to save the message in the Drafts folder and send the message later.
8. Click Discard if you want to delete the message.
PostMaster Enterprise™ Manual For Users 4- 24
Adding Attachments to a Message
To add attachments to a message:
1. On the Compose Message page, click Attach a File. The Attachments window is displayed. Refer Figure 4-10.
Figure 4-10: The Attachments window 2. Click Browse to locate the file. The Choose File dialog is displayed.
3. Select a file.
4. Click Open on the Choose File dialog.
5. Click Add. The attached file is displayed on the Attachments page.
6. Click Confirm if you don’t want to attach any more files and return to the Compose Message page.
Viewing a Message
To view message from any folder:
1. Double-click the appropriate message. Refer Figure 4-11.
PostMaster Enterprise™ Manual For Users 4- 25
Figure 4-11: Viewing a message
The View Message page is displayed. Refer Figure 4-12.
Figure 4-12: The View Message page
On the View Message page you can:
Navigate to an earlier message by clicking Previous.
Reply to the sender of the message by clicking Reply.
Forward the message to one or more recipients by clicking Forward.
PostMaster Enterprise™ Manual For Users 4- 26
Send a reply to everyone in the To and Cc lists by clicking ReplyAll.
More Actions a) Fwd as Attachment – To save orginal mail as .eml file and send as attachment in the new mail; Subject in new mail is same as in original mail; and sent to the intended addresses. b) Resend – The sent mail is resend as new mail with no reply (RE: ) or Forward (FW: ) indicators with orginal subject and recipients. c) Redirect – This option is used to redirect orginal mail to a another address, with subject, To, Cc as orginal, only from will be same as orginal with re-mark of re-director or local-user, e.g From: Sharad Popli
Delete the message by clicking Delete.
Navigate to the next message by clicking Next.
The View Message page also displays a set of icons in the top right corner of the page. Refer Figure 4-12. They are as follows:
This icon is displayed only to the administrator. Clicking it adds the sender’s address to the Global address book.
Clicking this icon adds the sender’s address to the user’s Personal address book.
Clicking this icon displays the message in a printable format.
Clicking this icon allows you the save the message in .eml format.
Clicking this icon shows the message with all the mail headers.
Deleting a Message
To delete a message:
1. Select the check box corresponding to the message.
2. Click the Actions icon and select Delete.
Deleting a Message as Spam
Sometimes users may want to delete e-mail they receive after indicating that the e-mail they are deleting is Spam.
To delete a message as spam:
1. Select the check box corresponding to the message.
PostMaster Enterprise™ Manual For Users 4- 27
2. Click the Move To icon and select Spam. The message is reclassified as Spam.
3. Select the check box corresponding to the spam mail which is to be deleted manually.
4. In the Actions drop-down list, click Delete. The message is deleted from the current folder.
Moving a Message to the Desired Folder
To move a message to the desired folder:
1. Select the check box corresponding to the message. Refer Figure 4-11.
2. Click the desired folder name from the Move To list. The selected message/s are moved to the desired folder and are removed from the list on the page.
Searching Specific Messages
You may want to list messages based on a criterion; for example, messages received from a particular sender or having a particular subject.
1. The Search dialog box is displayed.
Figure: Search dialog box 2. Give a keyword in the Search For field.
3. Choose the desired field for searching the keyword from the fields list.
4. Click the search icon to see the search results in the top section of the page. The messages, which meet the search criteria, are displayed in the Folder List.
Emptying the Trash Folder
To empty trash:
1. On the Trash page, from the Actions list, click Empty.
2. The system displays the message “All Mails in this Folder Will be Deleted…Proceed?. PostMaster Enterprise™ Manual For Users 4- 28
Figure 4-13: Delete Dialog Box 3. Click the Confirm button.
Viewing Spam Mails
Unsolicited e-mail and messages with objectionable matter are termed as Spam. All such mails can be filtered and stored into Spam folder. A user can review them and reclassify as NoSpam mails if required.
To view Spam mails:
1. Click Spam on the Menu pane. The Spam folder page is displayed. Refer Figure 4-14.
PostMaster Enterprise™ Manual For Users 4- 29
Figure 4-14: Spam Folder Page 2. You can view the message to check whether it is spam or nonspam
3. Select the check box for any message
4. From the Actions list, Click Delete if the message is Spam. The message is removed from the list and displayed in Trash folder.
OR Click NonSpam if the message is nonspam. The message is displayed in Inbox folder.
PostMaster Enterprise™ Manual For Users 4- 30
4.4 Working with Spool
The Spool section allows you to review messages that requires moderation, or those are restricted and requires action, also to review workflow documents which requires approval or rejection such as, Leave Application, Payment Voucher, Material Requisition, Gate Pass Request, Advance Request, and Travel Booking Request.
PostMaster Enterprise™ Manual For Users 4- 31
4.4.1 Working with Moderated Messages
This section allows you to review moderated messages and perform desired actions.
Accessing Moderated Messages
To access Moderated messages:
1. Expand Spool on the menu pane.
2. Click Moderated. The Moderated message page is displayed.
Figure 4-15: The Moderated message page 3. Click the desired message to view details. The Message details is displayed.
4. To accept this message, from the Actions drop-down, click Release.
5. To reject this message, from the Actions drop-down, click Delete.
PostMaster Enterprise™ Manual For Users 4- 32
4.4.2 Working with Restricted Messages
This section allows you to review restricted messages and perform desired actions.
Accessing Restricted Messages
To access Moderated messages:
1. Expand Spool on the menu pane.
2. Click Restricted. The Restricted message page is displayed.
Figure 4-16: The Restricted message page 3. Click the desired message to view details. The Message details is displayed.
4. To accept this message, from the Actions drop-down, click Release.
5. To reject this message, from the Actions drop-down, click Delete.
PostMaster Enterprise™ Manual For Users 4- 33
4.4.3 Working with Workflow Messages
The Work Flow section allows you to review workflow documents which requires approval or rejection such as, Leave Application, Payment Voucher, Material Requisition, Gate Pass Request, Advance Request, and Travel Booking Request.
Accessing Workflow Messages
To access Moderated messages:
1. Expand Spool on the menu pane.
2. Click Workflow. The Workflow message page is displayed.
Figure 4-17: The Workflow message page 3. Click the desired message to view details.
4. To accept this leave application, from the Actions drop-down, click Accept.
5. To reject this leave application, from the Actions drop-down, click Reject.
PostMaster Enterprise™ Manual For Users 4- 34
6. To delete this leave application, from the Actions drop-down, click Delete.
PostMaster Enterprise™ Manual For Users 4- 35
4.5 AntiSpam Service
Unsolicited e-mail and messages with objectionable matter has become a serious problem for organizations. The PostMaster Enterprise™ AntiSpam plug-in offers comprehensive protection from spam.
t You need to procure a license for the AntiSpam plug-in, to be able to use the AntiSpam service.
PostMaster Enterprise™ Manual For Users 4- 36
4.5.1 Using the AntiSpam Service
If you are using the PostMaster Enterprise™ AntiSpam Service, then it is imperative you are aware of the facilities the AntiSpam offers you and understand the way AntiSpam maintain statistics for your account as well as the global level.
Configuring User Level AntiSpam Settings
To configure AntiSpam settings:
1. Click AntiSpam on the side panel. The AntiSpam page is displayed. Refer Figure 4-18.
Figure 4-18: The AntiSpam page 2. Specify the following details:
Field Field Description
Subject Line Select the check box for this field if you want a Classification spam mail to be tagged as spam by inserting the text “*SPAM*” in the subject line of the mail.
Spam Mail In POP3 This field helps you filter all the spam mails coming to your email client through the PME-Mail POP3
PostMaster Enterprise™ Manual For Users 4- 37
Field Field Description Server. Select the check box if you want to receive all mails (spam/ nonspam). Clear the check box to receive only the non-spam mails and PME-Mail will retain spam mails.
Delete Spam Mails If you have chosen not to receive spam mails through POP3 then you could optionally delete all spam mails automatically. Select the check box for this field to delete all spam mails automatically.
Delete Spam Mails Set the time interval (in days) after you want the in Interval spam mails (which were retained on the server) to be automatically deleted. The maximum period is mentioned in brackets.
3. Click Confirm to enable the settings.
Viewing AntiSpam Statistics
To view AntiSpam statistics:
1. Click AntiSpam on the menu pane. The AntiSpam page is displayed. Refer Figure 4-18.
The following fields are displayed for the user under Details for the user:
Field Field Description
Processed This field displays the number of incoming messages processed by the AntiSpam service.
Spam This field displays the number of incoming messages tagged as spam by the AntiSpam service.
Clean This field displays the number of incoming messages tagged as non-spam by the AntiSpam service.
Errors This field displays the number of errors (False Positives/ False Negatives) or wrong classification as done by the AntiSpam service.
False Positive error means a Spam mail is classified as NonSpam by the AntiSpam Services.
False Negative error means a NonSpam PostMaster Enterprise™ Manual For Users 4- 38
Field Field Description mail is classified as Spam by the AntiSpam Services.
Accuracy This field displays accuracy of the AntiSpam service.
Reclassified as Displays number of mails that have been NONSPAM reclassified as a NonSpam by the user.
Reclassified as SPAM Displays number of mails that have reclassified as a spam by the user.
Filtered as NONSPAM Displays total number of mails that are filtered as a NonSpam for the user
Filtered as SPAM Displays total number of mails that are filtered as a spam for the user.
PostMaster Enterprise™ Manual For Users 4- 39
4.5.2 Reclassifying Mails
Reclassification provides a mechanism to inform the AntiSpam service that some mails were classified wrongly. It is possible that Spam Mails could get classified as "NonSpam" and vice-versa. It is required that the users reclassify the mails that were classified wrongly.
Reclassification is a collaborative effort. Any user who receives mail/s that were wrongly classified can reclassify those mails. In an organization many users receive the same mail. So when one user reclassifies mails, the effects of the reclassification are available to all the users. Hence, the entire organization benefits from a reclassification of a message.
Mail ™ AntiSpam maintains a history of all the mails received by the users. This facilitates reclassification of mails by an user.
Reclassification Request via WebMail
To reclassify mails via WebMail:
1. Click Reclassify on the menu pane. The Reclassify page is displayed. Refer Figure 4-19.
Figure 4-19: Reclassify Page
PostMaster Enterprise™ Manual For Users 4- 40
2. It displays the list of messages pending for reclassification. The page shows following information about each message:
Field Field Description
From Displays the name and email-ID of sender
Date Displays the date on which the message is sent
Subject Displays subject line of the message
Action Displays list of actions which you can take for the message
3. The Reclassify page may display the following icons:
- This icon indicates an unread message.
- This icon indicates a Spam message.
- This icon indicates a NonSpam message.
You can search for the specific mail as you would for any WebMail folder. Refer
Searching Specific Messages. You may also examine the messages displayed by viewing the message. Refer Viewing a Message.
4. Select the Action drop down list corresponding to the mail you want to reclassify. For a NonSpam Mail the following options are available
Action Description
Spam Reclassify the mail as Spam
Spam+UGBL Reclassify the mail as Spam + Update Users’ Filters
Spam+GGBL Reclassify the mail as Spam + Update Global Filters
For a Spam Mail the following options are available
Action Description
NoSpam Reclassify the mail as NonSpam
NoSpam+UGBL Reclassify the mail as NonSpam + Update Users’ Filters
NoSpam+GGBL Reclassify the mail as NonSpam + Update Global Filters
GGBL Options will appear on the menu only for Trusted Users.
PostMaster Enterprise™ Manual For Users 4- 41
When UGBL / GGBL option is selected, the Users’ Mail Filters or Global Mail Filters are updated with the sender of the mail being marked as Spam / NonSpam as the case may be.
5. Click Classify. The Classification Results page is displayed.
6. Click Back. The Reclassified mail is displayed with a changed icon (Spam / NonSpam). If you want to undo the action click Undo in the Actions column for the corresponding mail.
If the reclassification request sender is not a trusted user, then the reclassification request mail/s are queued. Alternatively, the request mails directly undergo the reclassification process.
Reclassification Request via Email
Any email client who supports “forwarding of email as attachment” like (Outlook Express, Netscape Messenger) can be used to send a reclassification request mail.
To send a reclassification request mail using a normal email client:
1. Identify the mail that was wrongly classified.
2. “Forward As Attachment” the mail to as-learning@primary- domain. This is the email address that is specified in Reclassification Email of AntiSpam Settings. Refer Configuring User Level AntiSpam Settings.
3. Send the mail as Normal.
If the reclassification request mail sender is not a trusted user, then the reclassification request mail/s are queued. Alternatively, the request mails directly undergo the reclassification process.
PostMaster Enterprise™ Manual For Users 4- 42
4.5.3 Mail Filtering Rules
Mail Filters allow you to specify rules on how a particular mail is to be treated i.e. tagged as Spam or NonSpam. If a mail matches the filters it does not go through the AntiSpam process thereby increasing the performance. The mail is marked as Spam or NonSpam based on the FIRST filter that is matched.
Adding User Level Mail Filtering Rules
To add one or more user level e-mail filtering rules:
1. Click My Filter in the menu pane. The My Filter page is displayed. Refer Figure 4-20.
Figure 4-20: My Filter page 2. Select an option from the If header list.
3. Type the criterion for filtering in the contains text box.
4. Select Spam or NonSpam from the then tag the mail as list.
5. Type the Priority of the filter.
6. Click Confirm. The entry is added to the table above. PostMaster Enterprise™ Manual For Users 4- 43
Repeat the above steps to add more user level e-mail filtering criteria.
Deleting User Level Mail Filtering Rules
To delete one or more user level e-mail filtering rules:
1. Click My Filter on the side panel. The My Filter page is displayed. Refer Figure 4-20.
2. It shows a list of all the filters set along with priority number.
3. Check the box in front of the filter to be deleted
4. Click Delete. The entry is removed from the table above.
Changing the Priority of User Level Mail Filtering Rules
For e-mail that matches more than one download filter, the action to be taken on the e-mail is decided by the first rule that is matched.
To change the priority of one or more user level mail filtering rules:
1. Click My Filter on the side panel. The My Filter page is displayed. Refer Figure 4-20.
2. Select the check box of the filter whose priority you want to change.
To raise the priority, click Move Up until you get the desired priority. To lower the priority, click Move Down until you get the desired priority.
PostMaster Enterprise™ Manual For Users 4- 44
4.6 Using Options
The options menu allows the users to carry out many user specific activities. These cover:
Changing Password
Preferences
Priority Inbox
Personal Info
PostMaster Enterprise™ Manual For Users 4- 45
4.6.1 Changing Password
1. User can change the password for PostMaster Enterprise™ Login.
2. Click Options and select Change Password. The Change Password page is displayed. Refer Figure 4-21.
Figure 4-21: Change Password page 3. Specify the following fields:
Field Field Description
Old Password Type the old password in this text box.
New Password Type the new password in this text.
Reconfirm Re-type the New Password in this text box.
4. Click Confirm to change the password.
PostMaster Enterprise™ Manual For Users 4- 46
4.6.2 Configuring User level Preferences
Every user can set certain user level preferences on the Preferences page.
To view the preferences:
1. Click Options on the side panel.
2. Click Preferences. The Preferences page is displayed. Refer Figure 4-22.
Figure 4-22: Preferences page 3. Users can specify the following preferences:
Field Field Description
Preferences
User’s Default Select an e-mail address from this list. The email E-mail address selected here will be selected by default in From dropdown list in the New Mail page.
The User’s Default Email Address list may display multiple e-mail addresses if your company has multiple domains. In this case, select the e-
PostMaster Enterprise™ Manual For Users 4- 47
Field Field Description mail address you would like displayed by default in the From field while composing new message.
Enable Select the check box to set Reply-To header in your Reply-To mail.
The ReplyTo field in the New Mail page is visible only if Enable Reply To is checked.
When recipient/s of a mail, which has Reply-To header, replies to any mail, the email address from the Reply-To header is used for sending the reply.
Default Select an e-mail address from this list. If Enable Reply-To Reply-To is enabled, the email address selected here will be displayed by default in “Reply-To” dropdown list in the New Mail page.
Compose Mail Select Text / HTML as required Format If Text is selected, New Mail page will appear always in Text Mode.
If HTML is selected then your browser needs to support HTML editing (for IE - 5.5 and above). If browser supports HTML editing and you have selected HTML mode, Compose Mail Format is HTML else it will be Text.
Empty Trash On Select the check box if the mails in the trash folder Logout should be deleted automatically when a user logs out of the system.
Preview Pane Select the check box if the preview pane is to be displayed for the messages.
Page Size Type the maximum number of messages to be displayed on a folder view page.
Select Default Select the default folder for mails. You can select any Folder of the system folders or a personal folder from the list.
Select Default Select the default font to be used for sending mail Font messages.
Select Default Select the default font size for the mail message. Font Size
PostMaster Enterprise™ Manual For Users 4- 48
Field Field Description
Read Receipt
Receive Status Select whether once a message is read a read receipt is to be sent to the sender or not.
If Receive Status Select the check box if the Always option is selected Always from the Receive Status drop-down list and your email id is in TO or CC.
If this check box is selected, the read receipt message will be sent only when your id is in TO or CC for the message.
Send Status Select whether send status is to be maintained or not.
Signature
Enable Signature Select this check box to append a standard text signature to every message sent using WebMail. Type the standard text in the text box in the Signature Text section.
Typically, the signature is used to append contact information.
Enable Preference Select the check box if a preference signature is to be Signature For used for mails from the Email client. Mails From Email Client
Signature Text Type the signature to be used.
Font Name Select the font to be used for signature.
Font Size Select the signature font size.
Font Properties Select the signature font style.
Font Color Select the font color for the signature.
Background Color Select the background color.
Alignment Select the signature text alignment.
Auto Response
Enable Auto Select this check box to enable sending a response to Response e-mail received.
Type the response in the text box in the Auto Message Text section.
PostMaster Enterprise™ Manual For Users 4- 49
Field Field Description
Smart Mode Select this check box to send the auto response only once to multiple e-mails received from the same sender.
Date From Select the date from which the autoresponse mail is to be sent.
Date Till Select the date till which the autoresponse mail is to be sent.
Subject Text Type the Subject for auto response mail.
It is blank for mails replies.
AutoMessage Text Type the auto response text to be sent.
4. Click Confirm to enable the specified preferences.
PostMaster Enterprise™ Manual For Users 4- 50
4.6.3 Priority Inbox
Priority Inbox options allows you to view multiple folder messages in one priority inbox folder in System folders.
Setup multiple folder message view in priority inbox
To select multiple folder view for priority inbox:
1. Click Options on the side panel.
2. Click Priority Inbox. The Priority Inbox page is displayed. Refer Figure 4-22.
Figure 4-23: Preferences page 3. Select the check box /es next to desired folder to view in priority inbox option
4. Click Confirm to enable the specified preferences.
PostMaster Enterprise™ Manual For Users 4- 51
4.6.4 Editing Personal Info
User can view and modify his/her personal info available to other users.
1. Click Personal Info on the menu pane. The Contact Details page is displayed. Refer Figure 4-24.
Figure 4-24:Contact Details page 2. Give the required Contact Details, Business Details and Residence Details in appropriate fields.
Fields marked with * are read-only and cannot be edited.
3. Click Confirm to store the information.
PostMaster Enterprise™ Manual For Users 4- 52
4.7 Managing Address Books
PostMaster Enterprise™ includes an Address Book feature in which you can save frequently used e-mail addresses for easy access.
There are three types of address books available to you. They are as follows:
Personal All users can add or delete their personal contacts in this book. These contacts are exclusively available to the user who has created them.
Local It lists all the local users / accounts defined in PostMaster Enterprise™. Only the administrator can add or delete any contact of this address book. However, all users can view and export these contacts. These contact details are available to users when they want to compose a message
Global Global address book contains contacts, which are outside your organization/ domain. All users cannot add or delete contacts in this book. Only the user “admin” can add, edit or delete contacts in this book. However, these contacts are available (view and use in New Mail) to all WebMail users.
PostMaster Enterprise™ Manual For Users 4- 53
4.7.1 Groups
The contacts in an address book can be organized based on groups. You can create groups and classify all the contacts in the relevant group.
Add a Group
To access a group page:
1. Click Address Book on the menu pane.
2. Click Groups. The Group Management page is displayed. Refer Figure 4-25.
Figure 4-25: Group Management 3. Click the Add icon. The Add Group page is displayed. Refer Figure 4-26.
PostMaster Enterprise™ Manual For Users 4- 54
Figure 4-26: Add Group 4. Type the name of the group.
5. Click Confirm. The name gets added in the Group Name table.
Edit a Group
To Edit a group:
1. Click Address Book on the menu pane.
2. Click Groups. The Group Management page is displayed.
3. Select the check box corresponding to the group name which is to be modified.
4. Click the icon.
5. Make the necessary changes.
6. Click Confirm.
Delete a group
To delete a group:
1. Click Address Book on the menu pane.
2. Click Groups. The Group Management page is displayed.
3. Select the check box corresponding to the group name which is to be deleted.
4. Click the Delete icon.
PostMaster Enterprise™ Manual For Users 4- 55
4.7.2 Viewing the Contents of an Address Book
To view the contents of an address book:
1. Click Address Book on the menu pane.
2. Select the address book you want to view. The corresponding Address Book page is displayed.
Figure 4-27: Address Book page
PostMaster Enterprise™ Manual For Users 4- 56
4.7.3 Adding a Contact
To add any contact to address book:
1. Access the Personal or Global address book page.
2. Select the type of address book.
3. Click the Add button. Contact Details page is displayed.
Figure 4-28: Contact Details page for Adding a New Contact 4. Give the required Contact Details, Business Details and Residence Details in appropriate fields. You can also add Notes about the person.
Fields marked with * are mandatory to fill.
5. Click Confirm to store the contact information, which you inserted.
PostMaster Enterprise™ Manual For Users 4- 57
Only administrator can add any entries to the Global address book.
Entries to Local Address book cannot be added from here. The administrator should use the PostMaster Enterprise WebAdmin to add account / user information and the same will be reflected in the Local Address book.
PostMaster Enterprise™ Manual For Users 4- 58
4.7.4 Editing a Contact
To edit any contact to address book:
1. Access the Personal or Global address book page.
2. Select the type of address book.
3. Select the contact Name provided as a link to edit the contact.
Contact Details page is displayed.
4. Edit the required information in the field.
5. Click Confirm to store the contact information, which you changed.
Only administrator can edit any entries of the Global address book.
Entries to Local Address book cannot be edited from here. The administrator should use the PostMaster Enterprise WebAdmin to change account / user information and the same will be reflected in the Local Address book.
PostMaster Enterprise™ Manual For Users 4- 59
4.7.5 Deleting a contact
To delete a contact:
1. Access the Personal or Global address book page.
2. Select the type of address book.
3. Select the check box corresponding to the contact Name.
4. Click Delete. The contact is removed from the respective Address Book pages.
Only Administrator can delete entries from Global Address Book.
Entries to Local Address book cannot be deleted from here. The administrator should use the PostMaster Enterprise WebAdmin to delete the account / user information and the same will be reflected in the Local Address book.
PostMaster Enterprise™ Manual For Users 4- 60
4.7.6 Importing Contacts
If you have a file that contains contact information, then you can import these contacts from the Personal address book.
Only Administrator can import contacts to Global Address Book.
To import contacts:
1. Access the Personal or Global address book page.
2. Select the type of address book.
3. Click Import. The Import Address Book page is displayed.
Figure 4-29: Import Address Book page 4. Select the file format.
5. Click Browse to locate the file. The Choose file dialog is displayed.
6. Select the file that you want to import to address book.
7. Click Open on the Choose file dialog.
8. Click Upload. Import Details (File Name) table is displayed in the Import Address Book page.
9. The Column Name describes the columns, which your text file may contain. For the columns that are contained in the file, select the corresponding check boxes from Import column.
10. If the columns in your text file are in different order then you can change the order of Column Name list. Select the corresponding check box in Move column and click Up or Down PostMaster Enterprise™ Manual For Users 4- 61
to move the Column Name up or down. Ensure the order finally seen here matches with the order of the columns in the selected file.
11. Click Import to add the contacts in the specified file to your address book.
PostMaster Enterprise™ Manual For Users 4- 62
4.7.7 Exporting Contacts
Users can export contacts from their address books to a specific file.
To export contacts:
1. Access the Address Book page.
2. Select the type of address book.
3. Click Export. The Export Address Book page is displayed.
Figure 4-30: Export Address Book page 4. Give the name of file in which you want to save the contacts.
5. Select the file format.
6. Select Add Column Headings box if you want the column headings to appear in the file you are exporting.
7. In the Export Details table the Column Name describes the columns, which your text file may contain. Choose the column headings, which you want to export from the
PostMaster Enterprise™ Manual For Users 4- 63
address book. Select the corresponding boxes from Export column.
8. If you want columns in your text file in a specific order then you can change the order of Column Name list. Select the corresponding check box in Move column and click Up or Down to move the Column Name up or down.
9. Click Export. File Download dialog is displayed.
10. Click Save on the File Download dialog. The Save As dialog is displayed.
11. Select the appropriate location for saving the file and Click Save to save the contacts. The contacts get downloaded in the specified file. Download Complete dialog box is displayed.
12. Click Open to have a look at the file, which you have just downloaded. Click Close to close the dialog box and go back to Export Details page.
PostMaster Enterprise™ Manual For Users 4- 64
4.7.8 Searching for a Contact
If you have a long list of contacts, you may want to search for a particular contact. You can search for contacts in the Personal, Local, or Global address books.
To search for a contact:
1. Access the Address Book.
2. Select the type of address book.
3. Enter the keyword to be searched and click the icon. The list of contacts having the keyword is displayed. OR Click on the starting alphabet of the contact name. A list of contacts whose name begins with the alphabet is displayed.
The search is case-insensitive, i.e. you can have upper case or lower case letters in the Keyword section.
At this point only those contact details, which match the criteria specified are seen. To see all the contacts click Address Book on the side panel.
PostMaster Enterprise™ Manual For Users 4- 65
4.7.9 Assign User to a group
To assign user to a group:
1. Access the Address Book.
2. Select the type of address book.
3. Select the check box corresponding to the contact which is to be linked with a group.
4. Select the group name from the Assign to Group drop down list.
PostMaster Enterprise™ Manual For Users 4- 66
Module 3 – WebCal
PostMaster Enterprise™ Manual For users 4-67
5. WEBCAL
The WebCal module in PostMaster Enterprise™ enables you to manage tasks, day reminders, events, conferences, and invitations i.e. manage your calendar. WebCal enables you to access your calendar from anywhere on the network by simply accessing the PostMaster Enterprise computer using a web browser like Internet Explorer or Netscape Navigator.
WebCal provides a centralized storage of all the users' calendars and also enables sharing of users' calendars to check the free or busy status as per the user's preferences.
t You need to procure a license for the PostMaster Enterprise Calendar module and have permission to use WebCal, to be able to access the WebCal options.
PostMaster Enterprise™ Manual For users 5-68
5.1 Accessing WebCal
To access WebCal:
1. Invoke the browser. You can use any one of the browsers listed in System Requirements to work with PostMaster Enterprise™.
2. Type the IP Address of the computer on which PostMaster Enterprise™ is installed.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10, you would type http://192.168.0.10.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10 and the HTTP Server of PostMaster Enterprise™ is running on port other than 80 (the default HTTP port) say 8000, you would type http://192.168.0.10:8000.
You can login to PostMaster Enterprise from the same machine on which PostMaster Enterprise™ is running or any other machine in the LAN. This facilitates remote access of PostMaster Enterprise WebCal.
3. Click Go or press Enter. The PostMaster Enterprise™ Login page is displayed.
Figure 5-1 The Login Page 4. Type the User Name and Password.
PostMaster Enterprise™ Manual For users 5-69
5. Click Login. If the User Name and Password are authentic, the PostMaster Enterprise™ Home page is displayed. Refer Figure 5-2.
Figure 5-2 PostMaster Enterprise™ Home page 6. If you are logged in as Administrator then click the Swtich to User View on top right of the PostMaster Enterprise™ home page. The Webmail page is displayed (It is a default page if logged in as user).
PostMaster Enterprise™ Manual For users 5-70
Figure 5-3: The WebMail Page 7. Click WebCal on the PostMaster Enterprise™ home page. A page showing the default calendar view for the user is displayed.
Figure 5-4: The Webcal page
PostMaster Enterprise™ Manual For users 5-71
5.2 Activities
A number of activities, such as Todo, events, All day events and conferences can be added, edited and deleted in the Calendar menu. A Calendar menu enables the user to manage tasks, day reminders, events, conference, invitations, and view calendars.
The Calendar Menu has the following options:
ToDo
Events
All Day Events
Invitations
Check Free Busy
View Calendars
Change Password
Preferences
Export
Import
Pending Invitations
PostMaster Enterprise™ Manual For users 5-72
5.2.1 ToDo
PostMaster Enterprise enables the user to keep track of personal or work- related activities known as ToDo. A ToDo can be set for any days including non-working hours / weekly offs / company holidays. ToDo event must be assigned a date but they do not have time settings. Reminder alerts can optionally be generated. More than one ToDo can be set for a day.
Accessing the ToDo Page
To access ToDo page:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the menu pane, expand Categories.
3. Click ToDo. The ToDo page is displayed. Refer Figure 5-5.
Figure 5-5 Tasks page
PostMaster Enterprise™ Manual For users 5-73
Adding a new ToDo
To add a new ToDo:
1. Access the ToDo Page.
2. Click icon to create a new ToDo event. The Event Entry window is displayed. Refer Figure 5-6.
Figure 5-6 Event Entry window 3. Specify the following details:
Field Field Description
Name Specify a name for the event.
Location Type the location details.
Start Date/Time Specify the start date and time for scheduling the ToDo event. Select as applicable from the calendar displayed.
End Date/Time Specify the end date and time of the ToDo event. Select as applicable from the calendar displayed.
Sharing Select one of the three options from the drop-down list
PUBLIC Select this option if the ToDo event scheduled may be viewed by other users when they access your calendar.
GROUP
PostMaster Enterprise™ Manual For users 5-74
Select this option if the ToDo event scheduled may be viewed only by users belonging to your group when they access your calendar. [This option will be made available in future].
PERSONAL Select this option if the ToDo event scheduled is not to be viewed by other users when they access your calendar. If this option is selected, when other users access your calendar, they get to see "Busy" instead of the actual task name.
Reminder Select Reminder check box to receive a reminder for the scheduled ToDo event. If enabled, users' will receive one reminder per ToDo event only. The reminder will be generated either on date change (mid-night) or the first start-up of the day.
Reminder Before Select the time duration before the occurance of event for sending a reminder.
Reminder Email Select Reminder Email check box to receive a reminder via email.
Reminder Select Reminder QuickMsg check box to receive a QuickMsg reminder via QuickMsg.
Repeat Event Select the check box if the ToDo event is to be repeated until a particular date.
Repeat Mode Select the repeat mode from the drop-down list. It can be repeated on a daily basis, or weekly, monthly, or yearly basis. It can also be set on the basis of event date.
Repeat Until Date Select the date till which the ToDo event is to be repeated.
Notes Provide description if any.
4. Click Confirm to save changes.
Editing a ToDo
To edit a ToDo:
1. Access the ToDo page.
2. Click icon corresponding to the ToDo event you want to modify. The Event Entry window is displayed. Refer Figure 5-6
PostMaster Enterprise™ Manual For users 5-75
3. Make the necessary changes. Refer to table in Adding a new ToDo section.
4. Click Confirm to save the changes.
Deleting a ToDo
To delete a ToDo:
1. Access the ToDo page.
2. Click icon corresponding to the ToDo event you want to remove.
Searching for a Specific Task
The Search feature of PostMaster Enterprise enables you to search for specific Events. You can perform a search by providing search criteria, such as the Event name or the Event description.
To search for a specific ToDo task:
1. Access the ToDo page.
2. Select the Search From date.
3. Select the To date.
4. Click icon.
5. The events matching the search criteria are displayed in the Event List table. This will be indicated by text in the table heading. If the Searched Event List is empty it means no records have matched the search criteria.
6. You may perform any standard operation (edit / delete) on the Event being displayed in the Searched Event List.
7. Click Clear Search to see all the ToDo events.
PostMaster Enterprise™ Manual For users 5-76
5.2.2 Event
An event is an activity scheduled on a specific date and time or for time duration. An annual event, such as a birthday or anniversary, occurs yearly on a specific date, while a standard event occurs once and can last for one day or several days. An event cannot be repetitive but can be set for any days including weekly offs / company holidays. Events must be assigned a date and time. Reminder alerts can be set for events, which are generated prior to the events scheduled. More than one event can share the same time span.
Accessing the Events Page
To access event:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Categories.
3. Click Events. The Events page is displayed. Refer Figure 5-7.
Figure 5-7 Events page
PostMaster Enterprise™ Manual For users 5-77
Adding a new Event
To add a new event:
1. Access the Events Page.
2. Click icon to create a new event. The Event Entry window is displayed. Refer Figure 5-8.
Figure 5-8 Event Entry window 3. Specify the following details:
Field Field Description
Name Specify a name for the event.
Location Type the location details.
Start Date/Time Specify the start date and time for scheduling the event. Select as applicable from the calendar displayed.
Due Date/Time Specify the end date and time of the event. Select as applicable from the calendar displayed.
All Day Event
Sharing Select one of the three options from the drop-down list
PUBLIC Select this option if the event scheduled may be viewed by other users when they access your calendar.
GROUP Select this option if the event scheduled may be viewed only by users belonging to your group when
PostMaster Enterprise™ Manual For users 5-78
they access your calendar. [This option will be made available in future].
PERSONAL Select this option if the event scheduled is not to be viewed by other users when they access your calendar. If this option is selected, when other users access your calendar, they get to see "Busy" instead of the actual task name.
Reminder Select Reminder check box to receive a reminder for the scheduled event. If enabled, users' will receive one reminder per event only. The reminder will be generated either on date change (mid-night) or the first start-up of the day.
Reminder Before Select the time duration before the occurance of event for sending a reminder.
Reminder Email Select Reminder Email check box to receive a reminder via email.
Reminder Select Reminder QuickMsg check box to receive a QuickMsg reminder via QuickMsg.
Repeat Event Select the check box if the event is to be repeated until a particular date.
Repeat Mode Select the repeat mode from the drop-down list. It can be repeated on a daily basis, or weekly, monthly, or yearly basis. It can also be set on the basis of event date.
Repeat Until Date Select the date till which the event is to be repeated.
4. Click Confirm to save changes.
If an event overlaps with a previous entry, a warning message is displayed to alert the user.
Editing an Event
To edit an event:
1. Access the Event List page.
2. Click icon corresponding to the event you want to modify. The Event Entry window is displayed. Refer Figure 5-8.
3. Make the necessary changes.
PostMaster Enterprise™ Manual For users 5-79
4. Click Confirm to save the changes.
Deleting an Event
To delete an event:
1. Access the Event page. Refer 0 Accessing the Events Page.
2. Click icon corresponding to the event you want to remove.
Filtering Events
To filter events:
1. Access the Events page. Refer 0 Accessing the Events Page.
2. Select the criteria based on which you want to filter your records.
You can filter events based on Date and Category.
3. If you have selected Date, select the Month-Year range from the lists and click GO. If you have selected Category, select the required category from the adjacent drop down list.
4. The events matching the filter criteria are displayed in the Event List table. This will be indicated by text in the table heading. For example, if the Category selected is Meeting, [Filter Category is Meeting] is displayed in the table heading. If the Filtered DayRem List is empty it means no records have matched the filter criteria.
5. You may perform any standard operation (edit / delete) on the event being displayed in the Filtered Event List.
6. Click Clear to see all the events.
Searching for a Specific Event
To search for a specific event:
1. Access the Events page. Refer 0 Accessing the Events Page.
2. Enter the keywords in the For Event Containing field.
PostMaster Enterprise™ Manual For users 5-80
3. Select the column in which you want the search to be performed from the Select Column drop-down list.
4. Click icon.
5. The events, matching the search criteria, are displayed in the Event List table. This will be indicated by text in the table heading. For example, if you enter Gallery in the For Event containing field and select column as Event Name, [Search containing Gallery in Event Name] is displayed in the table heading. If the Searched Event List is empty it means no records have matched the search criteria.
6. You may perform any standard operation (edit / delete) on the Event being displayed in the Searched Event List.
7. Click Clear to see all the events.
PostMaster Enterprise™ Manual For users 5-81
5.2.3 All Day Events
PostMaster Enterprise enables the user to set day reminders for important tasks, meetings, birthdays, anniversaries, etc. A reminder can be repetitive and can be set for any days including weekly offs / company holidays. Day reminders must be assigned a date but they do not have time settings. Reminder alerts can optionally be generated. More than one Day Reminder can be set for a day.
Accessing the All Day Events Page
To access All Day Events Page:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Categories.
3. Click All Day Events. The All Day Events page is displayed. Refer Figure 5-9.
Figure 5-9 All Day Events page
PostMaster Enterprise™ Manual For users 5-82
Adding a new All Day Event
To add a new All Day Event:
1. Access the All Day Event Page. Refer 0 Accessing the All Day Event Page.
2. Click icon to create a new All day event. The All Day Events Entry window is displayed. Refer Figure 5-10.
Figure 5-10 All Day Events Entry window 3. Specify the following details:
Field Field Description
All Day Event Name Specify a name for the all day event.
Start Date/Time Specify the start date for scheduling the all day event. Select as applicable from the calendar displayed.
End Date/Time Specify the end date for the all day event. Select as applicable from the calendar displayed.
Sharing Select one of the three options from the drop- down list:
PUBLIC Select this option if the reminder scheduled may be viewed by other users when they access your calendar.
GROUP Select this option if the reminder scheduled may be
PostMaster Enterprise™ Manual For users 5-83
Field Field Description viewed only by users belonging to your group when they access your calendar. [This option will be made available in future]
PERSONAL Select this option if the reminder scheduled is not to be viewed by other users when they access your calendar. If this option is selected, when other users access your calendar, they get to see "Busy" instead of the actual task name.
Status Select one of the three options from the drop down list
Not Started Select this option if the scheduled all day event has not been started.
Completed Select this option if the all day event has been completed.
Abandoned Select this option if the all day event has been eliminated. The Status is "For Information" only. If the all day event is not completed, it will not be carried forward.
Reminder Select Reminder check box to send a reminder. If enabled, users' will receive one reminder only. The reminder will be generated either on date change (mid-night) or the first start-up of the day.
Reminder Before Select the time duration before the occurrence of the event when a reminder is to be sent.
Reminder By Email Select Reminder Email check box to send a reminder via email.
Reminder By Select Reminder QuickMsg check box to send a QuickMsg reminder via QuickMsg.
Repeat Event Select Repeat Event check box to make this event repeat in your calendar at specified intervals.
Repeat Mode Select the Repeat Mode option to specify the method in which way the event is to be repeated i.e. either on a daily, weekly, monthly, yearly, or last day of month (LDOM) based on the date
PostMaster Enterprise™ Manual For users 5-84
Field Field Description specified.
Repeat Until Date Select the date until which you want the all day event to recur.
Notes Provide description if any.
4. Click Confirm to save changes.
Editing a All Day Event
To edit a All Day Event:
1. Access the All Day Event page. Refer 0 Accessing the All Day Event Page.
2. Click icon corresponding to the all day event you want to modify. The All Day Events Entry window is displayed. Refer Figure 5-10.
3. Make the necessary changes.
4. Click Confirm to save changes.
Deleting a All Day Event
To delete a All Day Event:
1. Access the All Day Event page. Refer 0 Accessing the All Day Event Page.
2. Click icon corresponding to the all day event you want to remove.
Filtering All Day Events
To filter All Day Events:
1. Access the All Day Event page. Refer 0 Accessing the All Day Events Page.
2. Select the criteria based on which you want to filter your All Day Events.
You can filter reminders based on Date, Category and Status.
3. If you have selected Date, select the Month-Year range from the lists and click GO.
PostMaster Enterprise™ Manual For users 5-85
If you have selected Category, select the required category from the adjacent drop down list. If you have selected Status, select the required status from the adjacent drop down list.
4. The all day events matching the filter criteria are displayed in the All Day Events List table. This will be indicated by text in the table heading. For example, if the Category selected is Meeting, [Filter Category is Meeting] is displayed in the table heading. If the Filtered All Day Event List is empty it means no records have matched the filter criteria.
5. You may perform any standard operation (edit / delete) on the All Day Event being displayed in the Filtered All Day Event List.
6. Click Clear to see all the events.
Searching for a Specific All Day Event
To search for a specific all day event:
1. Access the All Day Event page. Refer 0 Accessing the All Day Event Page.
2. Enter the keywords in the All Day Event Containing field.
3. Select the column in which you want the search to be performed from the Select Column drop-down list.
4. Click icon.
5. The all day events matching the search criteria are displayed in the All Day Events List table. This will be indicated by text in the table heading For example, if you enter Call in the All Day Event containing field and select column as All Day Event Name, [Search containing Call in All Day Event] is displayed in the table heading. If the Searched All Day Events List is empty it means no records have matched the search criteria.
6. You may perform any standard operation (edit / delete) on the all day event being displayed in the Searched All Day Events List.
7. Click Clear to see all the events.
PostMaster Enterprise™ Manual For users 5-86
5.2.4 Invitations
Invitation is used to inform users that they are a part of a conference. On receiving an invitation, the invitees can check out the date / time of the scheduled conference and can "Accept" or "Reject" the invitation.
Accessing the Invitation List Page
To access invitation:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Categories.
3. Click Invitations. The Invitations page is displayed. Refer Figure 5-11.
Figure 5-11 Invitations page
PostMaster Enterprise™ Manual For users 5-87
Create a new Invitations
To create an invitation:
1. Access the PostMaster Enterprise™ WebCal Page. Refer 12.1 Accessing WebCal.
2. Click Invitations in the Menu Pane. The Invitations page is displayed. Refer Figure 5-11.
Figure 5-12 Invitation Entry window 3. Specify the following details:
Field Field Description
Invitation Name Specify a name for the an invitation.
Location Specify the location details
Start Date/Time Specify the start date for scheduling the all day event. Select as applicable from the calendar displayed.
End Date/Time Specify the end date for the all day event. Select as applicable from the calendar displayed.
Sharing Select one of the three options from the drop- down list:
PUBLIC Select this option if the reminder scheduled may be viewed by other users when they access your calendar.
GROUP
PostMaster Enterprise™ Manual For users 5-88
Field Field Description Select this option if the reminder scheduled may be viewed only by users belonging to your group when they access your calendar. [This option will be made available in future]
PERSONAL Select this option if the reminder scheduled is not to be viewed by other users when they access your calendar. If this option is selected, when other users access your calendar, they get to see "Busy" instead of the actual task name.
Status Select one of the three options from the drop down list
Not Started Select this option if the scheduled all day event has not been started.
Completed Select this option if the all day event has been completed.
Abandoned Select this option if the all day event has been eliminated. The Status is "For Information" only. If the all day event is not completed, it will not be carried forward.
Reminder Select Reminder check box to send a reminder. If enabled, users' will receive one reminder only. The reminder will be generated either on date change (mid-night) or the first start-up of the day.
Reminder Before Select the time duration before the occurrence of the event when a reminder is to be sent.
Reminder By Email Select Reminder Email check box to send a reminder via email.
Reminder By Select Reminder QuickMsg check box to send a QuickMsg reminder via QuickMsg.
Repeat Event Select Repeat Event check box to make this event repeat in your calendar at specified intervals.
Repeat Mode Select the Repeat Mode option to specify the method in which way the event is to be repeated i.e. either on a daily, weekly, monthly, yearly, or
PostMaster Enterprise™ Manual For users 5-89
Field Field Description last day of month (LDOM) based on the date specified.
Repeat Until Date Select the date until which you want the all day event to recur.
Notes Provide description if any.
4. Click Confirm to save changes.
PostMaster Enterprise™ Manual For users 5-90
5.2.5 Check Free Busy
Check Free Busy is used to check if a particular user(s) are free or busy on a particular date and time.
Accessing the Check Free Busy Page
To access free busy:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Actions.
3. Click Check Free Busy. The Check Free Busy page is displayed. Refer Figure 5-13 Check Free Busy page.
Figure 5-13 Check Free Busy page
Viewing the Free Busy Status of a User
To view the free busy status:
1. Access the Check Free Busy page. Refer 0 Accessing the Check Free Busy Page.
2. Specify the following details:
Field Field Description
Date Select the date for which you want to view the free busy status.
PostMaster Enterprise™ Manual For users 5-91
From Time Select the start time.
To Time Select the end time.
Participants List Click the Login drop-down list to select the required participant. Click Add to add the participant name in the Participants List.
To delete a participant, select the participant name from the Participants List and click Delete.
3. Click Confirm. The Free Busy status of the selected participant(s) is displayed.
Figure 5-14: The Free Busy Status of selected user
The Busy status of the selected participant(s) is displayed. It is presumed while Searching for a Specific Conference that the participant is free for the rest of the time. Refer Figure 5-13 Check Free Busy page.
PostMaster Enterprise™ Manual For users 5-92
5.2.6 View Calendars
View Calendar displays the schedule of a particular user(s) for a selected date.
Accessing the View Calendars Page
To access calendar:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Actions.
3. Click View Calendar. The View Calendars page is displayed. Refer Figure 5-15 View Calendars page.
Figure 5-15 View Calendars page
Viewing Calendar of Other Users
To view calendar of other users:
1. Access the View Calendars page.
2. Specify the following details:
Field Field Description
Date Select the date for which you want to view the calendar.
Participants List Click the Login drop-down list to select the required
PostMaster Enterprise™ Manual For users 5-93
participant. Click Add to add the participant name in the Participants List.
To delete a participant, select the participant name from the Participants List and click Delete.
3. Click Confirm. The calendar status of the selected participant is displayed.
If the user has marked an event or a conference as "PUBLIC", the event name or the conference name will be displayed. Alternatively, if an event or a conference was marked as "PRIVATE" a caption "Busy" will be displayed. Refer Figure 11-17.
Figure 5-16 Calendar Status
PostMaster Enterprise™ Manual For users 5-94
5.3 Options
Options menu enable users to set user preferences, display modes, sharing mode, holidays and weekly offs settings.
The Options menu has the following options:
Change Password
Preferences
Export
Import
PostMaster Enterprise™ Manual For users 5-95
5.3.1 Change Password
This page enables users to change current password for PostMaster Enterprise™ Login. Passwords are changed to maintain security.
Accessing the Change Password Page
To access the Change Password page:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Options.
3. Click Change Password. The Change Password page is displayed. Refer Figure 5-17.
Figure 5-17 Change Password page
Changing Password
1. Specify the following details:
Field Field Description
Old Password Type the old password in this text box.
New Password Type the new password in this text box.
Reconfirm Re-type the New Password in this text box.
4. Click Confirm to save changes.
PostMaster Enterprise™ Manual For users 5-96
5.3.2 Preferences
Every user can set certain user level preferences on the Preferences page.
Accessing the Preferences Page
To access Preferences:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Options.
3. Click Preferences. The Preferences page is displayed. Refer Figure 5-18.
Figure 5-18 Preferences page
PostMaster Enterprise™ Manual For users 5-97
Editing Preferences
To edit Preferences:
1. Access the Options page.
2. Click Preferences. The Preferences page is displayed. Refer Figure 5-18.
3. Specify the following preferences:
Field Field Description
User Preferences
Type Specify the type of user, Web If the user is to use WebCal External Program If the user is to use an external Calendaring program (currently only Microsoft Outlook is supported)
Display
View Mode Specify the default view mode. Choose from daily, weekly, or monthly. Every time the user logs in to WebCal, the user's calendar will be displayed using this default mode.
Time Interval in Min Specify the time interval in minutes, such as 30 or 60. When the calendar view is "daily", the hours will be displayed using the time interval set.
Display Hours From Specify the starting hour for a daily view.
Display Hours Till Specify the ending hour for a daily view.
Display Duration Specify the display duration.
Category
All Day Events Specify the all day event.
Events Specify the event.
Conference Specify the conference type.
Sharing Mode
All Day Events Select one of the sharing modes from the drop- down list:
PostMaster Enterprise™ Manual For users 5-98
Field Field Description
PUBLIC Select this option if the all day event scheduled may be viewed by other users when they access your calendar.
PERSONAL Select this option if the all day event scheduled is not to be viewed by other users when they access your calendar. If this option is selected, when other users access your calendar, they get to see "Busy" instead of the actual day reminder name.
The selected option will be the default Sharing mode when a new all day event is created.
Events Select one of the sharing modes from the drop- down list:
PUBLIC Select this option if the events scheduled may be viewed by other users when they access your calendar.
PERSONAL Select this option if the event scheduled is not to be viewed by other users when they access your calendar. If this option is selected, when other users access your calendar, they get to see "Busy" instead of the actual event name.
The selected option will be the default Sharing mode when a new Event is created.
Conference Select one of the sharing modes from the drop- down list:
PUBLIC Select this option if the conference scheduled may be viewed by other users when they access your calendar.
PERSONAL Select this option if the conference scheduled is not to be viewed by other users when they access your calendar. If this option is selected, when other users access your calendar, they get
PostMaster Enterprise™ Manual For users 5-99
Field Field Description to see "Busy" instead of the actual conference name.
The selected option will be the default Sharing mode when a new Conference is created.
Status
All Day Events Select the default status for an all day event.
Conference Select the default status for a conference.
Holidays And Weekly Offs
Ignore Repetitive Event Select this check box to ignore repetitive event views and alerts for holidays and weekly offs.
4. Click Confirm to save the changes.
PostMaster Enterprise™ Manual For users 5-100
5.3.3 Export
WebCal allows you to export a file. You can extract all events for a date range. You can export data based on type of event also.
Accessing Export Page
To access the export page:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Options.
3. Click Export. The Export page is displayed.
Figure 5-19 Export page
Export a File
To export a file:
1. Access the Export page. The Export page is displayed.
2. Select the start date from which the data needs to be exported.
3. Select the end date till which the data needs to be exported.
4. Select the export type from the drop-down list.
5. Click the Go button. The records matching the criteria are displayed in the List table.
PostMaster Enterprise™ Manual For users 5-101
6. Select the check box corresponding to the records that are to be exported.
7. Type the file name.
8. Click the Export button. The File Download dialog box is displayed. Refer Figure 5-20.
Figure 5-20: Export Dialog box
9. Click the Save button.
10. Select the location for the file and click the Save button.
PostMaster Enterprise™ Manual For users 5-102
5.3.4 Import
WebCal allows you to import a file. You can upload all your events directly rather than manually inputting each event.
Accessing Import Page
To access the import page:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, expand Options.
3. Click Import. The Import page is displayed.
Figure 5-21 Import page
Import a File
To import a file:
1. Access the Import page. The Import page is displayed.
2. Click the Browse button and choose the file to be uploaded.
3. Click the Upload button.
PostMaster Enterprise™ Manual For users 5-103
5.3.5 Pending Invitations
Pending Invitations option allows a user to view list of all pending invitations.
Accessing and Viewin Pending Invitations
To access and view pending invitations:
1. Access the PostMaster Enterprise™ WebCal Page.
2. In the Menu Pane, click Pending Invitation. The Pending Invitation page is displayed.
Figure 5-22: The Pending Invitation List
PostMaster Enterprise™ Manual For users 5-104
Module4 - MailingList
PostMaster Enterprise™ Manual For Users 5-105
6. MAILINGLIST
PME™ allows you to execute mass mailing together at a time using PME™-MailingList.
PME™-MailingList allows you to create List and map Recipient/s to these lists. The groups of recipients are defined as List in PME™-Mail List. You can schedule and send mails to a recipient or group of recipients or multiple groups together at a time by mapping them to a single or multiple lists. You can also create a Campaign and assign this list/s to it. You can also add message to be sent in a campaign. In addition, these campaigns can also be scheduled and send at a specific time as per your requirements. Following are the few features of PME™-Mail List:
Mailing List Management
Recipient Account Management
Recipient Management
Campaign Management
Campaign Scheduling
Campaign Personalization
Detailed Statistics & Logs
PostMaster Enterprise™ Manual For Users 6-106
6.1 Accessing the MailingList
To access MailingList page:
1. Invoke the browser. You can use any one of the browsers listed in System Requirements to work with PostMaster Enterprise™.
2. Type the IP Address of the computer on which PostMaster Enterprise™ is installed.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10, you would type http://192.168.0.10.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10 and the HTTP Server of PostMaster Enterprise™ is running on port other than 80 (the default HTTP port) say 8000, you would type http://192.168.0.10:8000.
You can login to PostMaster Enterprise from the same machine on which PostMaster Enterprise™ is running or any other machine in the LAN. This facilitates remote access of PostMaster Enterprise WebCal.
3. Click Go or press Enter. The PostMaster Enterprise™ Login page is displayed.
Figure 6-1 The Login Page 4. Type the User Name and Password.
PostMaster Enterprise™ Manual For Users 6-107
5. Click Login. If the User Name and Password are authentic, the PostMaster Enterprise™ Home page is displayed. Refer Figure 5-2.
Figure 6-2 PostMaster Enterprise™ Home page 6. If you are logged in as Administrator then click the Swtich to User View on top right of the PostMaster Enterprise™ home page. The Webmail page is displayed (It is a default page if logged in as user).
PostMaster Enterprise™ Manual For Users 6-108
Figure 6-3: The WebMail Page 7. Click Mailing List on the PostMaster Enterprise™ home page. A page showing the default maling list view for the user is displayed.
PostMaster Enterprise™ Manual For Users 6-109
Figure 6-4: The Mailing List page
PostMaster Enterprise™ Manual For Users 6-110
6.2 Viewing Status of the Existing Campaigns
PostMaster Enterprise™ Manual For Users 6-111
6.3 The Settings Menu
Using the Settings Menu, you can configure:
Settings
Advanced Settings
PostMaster Enterprise™ Manual For Users 6-112
Accessing The Settings Menu
To access the Settings menu:
1. Access the Mailing List page.
2. Expand Configure and click Settings. The Settings menu is displayed. Refer: Figure 6-5
Figure 6-5 :The Settings menu
PostMaster Enterprise™ Manual For Users 6-113
Specify The Generic Settings
To specify the Generic Settings:
1. Access the Settings menu. Refer: 0 Accessing The Settings Menu
2. In the Generic Settings section, in the URL prefix box, enter the appropriate name. Refer: Figure 6-6
Figure 6-6 :The Generic Settings section
3. To add bounced mail delivery notifications subject, in the Bounce Subjects box, enter the appropriate data.
4. Click the Add button.
5. To edit a bounced mail delivery notifications subject, from the Bounce Subjects list box, select the appropriate subject.
6. Click the button. The subject appears in the Bounce Subjects box.
7. In the Bounce Subjects box, make the appropriate changes.
8. Click Done Editing.
9. To delete a bounced mail delivery notification subject, from the Bounce Subjects list box, select the appropriate subject.
10. Click the Delete button.
PostMaster Enterprise™ Manual For Users 6-114
Specify The Default E-Mail Details
To specify the Default E-Mail Details:
1. Access the Settings menu.
2. In the Default E-mail Details section, in the Sender E-mail box, enter the appropriate address. Refer: Figure 6-7
Figure 6-7 :The Default E-mail Details section
3. In the Sender Name box, enter the appropriate name.
4. In the Subject box, enter the appropriate default subject.
5. In the Reply To box, enter the appropriate address.
6. Click the Confirm button to save changes.
NOTE: The sender address and the reply-to address can be different.
PostMaster Enterprise™ Manual For Users 6-115
Specify The Default Test E-MailIds
To specify the Default Test E-MailIds:
1. Access the Settings menu.
2. In the Default Test E-MailIds section, in the Test Recipients box, enter the appropriate address. Refer: Figure 6-8
Figure 6-8 :The Default Test E-MailIds section
3. Click the Confirm button to save changes.
PostMaster Enterprise™ Manual For Users 6-116
Specify The Replace Strings
To specify the Replace Strings:
1. Access the Settings menu.
2. In the Replace Strings section, in the Real Name box, enter the appropriate string. Refer: Figure 6-9
Figure 6-9 :The Replace Strings section
3. In the E-mail box, enter the appropriate string.
4. In the Real Name And E-mail box, enter the appropriate string.
5. In the Unsubscribe box, enter the appropriate string.
6. Click the Confirm button to save changes.
PostMaster Enterprise™ Manual For Users 6-117
Configure The Bounced Mails Purge Settings
To configure the Bounced Mails Purge settings:
1. Access the Settings menu.
2. To enable bounced mail purge, in the Bounced Mails Purge section, select the Enabled check box. Refer: Figure 6-10
Figure 6-10 :The Bounced Mails Purge section
3. In the Older Than box, specify the appropriate number of days after which you want to purge bounced mails from PME™.
4. Click the Confirm button to save changes.
PostMaster Enterprise™ Manual For Users 6-118
6.3.1 Advanced Settings
PostMaster Enterprise™ Manual For Users 6-119
Accessing the Advanced Settings page
To access the Advanced Settings page:
1. Access the Settings menu.
2. Scroll down to the Bounced Mail Purge section.
3. Click the Advanced button. The Advanced Settings window is displayed. Refer: Figure 6-11
Figure 6-11 :The Advanced Settings window
PostMaster Enterprise™ Manual For Users 6-120
Specify Sleep Time For Scheduled Campaign Thread
To specify sleep time for scheduled campaign thread:
1. Access the Advanced Settings page.
2. In the Thread Interval section, in the Scheduled Campaign Thread Sleep box, enter the appropriate time (in minutes).
3. Click the Confirm button to save changes.
PostMaster Enterprise™ Manual For Users 6-121
Specify Sleep Time For Bounced Mails Process Thread
To specify sleep time for bounced mails for process thread:
1. Access the Advanced Settings page.
2. In the Thread Interval section, in the Bounced Mails Process Thread Sleep box, enter the appropriate time (in minutes).
3. Click the Confirm button to save changes.
PostMaster Enterprise™ Manual For Users 6-122
6.4 The Lists Menu
Using the List Menu, you can perform the following actions:
Add a New List
Edit a List
Delete a List
PostMaster Enterprise™ Manual For Users 6-123
6.4.1 Accessing The Lists Menu
To access the Lists menu:
1. Access the Mailing List page.
2. Expand Configure and click Lists. The Lists Manager page is displayed. Refer: Figure 6-12
Figure 6-12 :The Lists menu
PostMaster Enterprise™ Manual For Users 6-124
6.4.2 Add A New List
To add a new list:
1. Access the Lists menu.
2. In the List section, click Add New. The List Information window is displayed. Refer: Figure 6-13
Figure 6-13 :The List Information window
3. In the List Name box, enter the appropriate name.
4. In the List Description text area, enter the appropriate description.
5. Click the Confirm button.
PostMaster Enterprise™ Manual For Users 6-125
6.4.3 Edit A List
To edit a list:
1. Access the Lists menu.
2. In the List section, click the icon next to the appropriate List Name. The List Information window is displayed. Refer: Figure 6-14
Figure 6-14 :The List Information-Edit window
3. Make the appropriate changes.
4. To save changes, click the Confirm button.
PostMaster Enterprise™ Manual For Users 6-126
6.4.4 Delete A List
To delete a list:
1. Access the Lists menu.
2. In the List section, click Delete next to the appropriate List Name. The List Information window is displayed. Refer: Figure 6-15
Figure 6-15 :The Confirmation dialog box
3. To confirm delete, click Confirm.
PostMaster Enterprise™ Manual For Users 6-127
6.5 Recipient Manager
Using the Recipient Manager you can perform the following actions:
Add a Recipient
Edit a Recipient details
Delete a Recipient
Import Recipients
Export Recipients
Find or Search a Recipient
PostMaster Enterprise™ Manual For Users 6-128
Accessing The Recipients Manager Tab
To access the Recipients Manager tab:
1. Access the Mailing List page.
2. Expand Configure and click Recipients Manager. The Recipient Manager tab is displayed. Refer: Figure 6-16
Figure 6-16 :The Recipient Manager tab
PostMaster Enterprise™ Manual For Users 6-129
Add A New Recipient
To add a new recipient:
1. Access the Recipient Manager tab.
2. In the Recipient Manager section, click the Add button. The Recipient Details window is displayed. Refer: Figure 6-17
Figure 6-17 :The Recipient Details window
3. In the Recipient Entry section, in the Real Name box, enter the appropriate name.
4. In the E-mail box, enter the appropriate e-mail address.
5. If you want to block recipient from receiving campaign messages, select the Blocked check box.
6. To map the recipient with the existing lists, in the List Subscription section, select the check boxes next to the appropriate List Name.
7. Click the Confirm button.
PostMaster Enterprise™ Manual For Users 6-130
Edit A Recipient Details
To edit recipient details:
1. Access the Recipient Manager tab.
2. In the Recipient Manager section, click the icon next to the appropriate Recipient Name. The Recipient Details window is displayed. Refer: Figure 6-18
Figure 6-18 :The Recipient Details-Edit window
3. Make the appropriate changes.
4. To save the changes, click the Confirm button.
PostMaster Enterprise™ Manual For Users 6-131
Delete A Recipient
To delete a recipient:
1. Access the Recipient Manager tab.
2. In the Recipient Manager section, click Delete next to the appropriate Recipient Name. The recipient is deleted from the list.
PostMaster Enterprise™ Manual For Users 6-132
Import Recipients
To import the recipients:
1. Access the Recipient Manager tab.
2. In the Recipient Manager section, click the Import button. The Mailing List Import window is displayed. Refer: Figure 6-19
Figure 6-19 :The Mailing List Import window
3. Click the Browse button next the File Name box. The Choose file dialog box is displayed. Refer: Figure 6-20
4. Locate and select the appropriate file.
NOTE: The file should be in .csv format only.
5. Click the Open button.
6. To map the imported recipients with the existing list/s, select the check box/es next to the appropriate List Name/s.
TIP: To select all the List Names together, click on the ‘#’ icon next to List Name column.
7. To change the sequence of column, select the check box next to appropriate Column Name, and click the Up or Down button as per the requirements.
If the sequence of column name in the file you are importing is opposite of the sequence in Import Mailing List, then you need to change the sequence in-Mail List according the csv file. Also note that the sequence of columns should be changed before specifying file name or mapping list names.
PostMaster Enterprise™ Manual For Users 6-133
8. Click the Import button.
Figure 6-20 :The Choose file dialog box
PostMaster Enterprise™ Manual For Users 6-134
Export Recipients
To export the recipients:
1. Access the Recipient Manager tab. Refer: Accessing The Recipients Manager Tab
2. In the Recipient Manager section, click the Export button. The Mailing List Export window is displayed. Refer: Figure 6-21
Figure 6-21 :The Mailing List Export window
3. In the File Name box, enter the appropriate name.
4. To include column headings, such as Name and E-mail Address with the recipients list, select the Add Column Headings check box.
5. Select the check box/es next to the appropriate List Name/s.
6. To change the sequence of column, select the check box next to appropriate Column Name, and click the Up or Down button as per the requirements.
7. Click the Export button. The File Download dialog box is displayed. Refer: Figure 6-22
PostMaster Enterprise™ Manual For Users 6-135
Figure 6-22 :The File Download dialog box
8. To open and view the file, click the Open button. The Filename.txt window is displayed.
Here the ‘filename’ is the name specified by you in the File Name box.
Figure 6-23 The Filename.txt window
9. To save the file, click the Save button. The Save As dialog box is displayed.
Figure 6-24 :The Save As dialog box
PostMaster Enterprise™ Manual For Users 6-136
10. Specify the appropriate location.
11. In the File name box, enter the appropriate name.
12. From the Save as type drop-down list, select the appropriate type.
13. Click the Save button. The Download complete dialog box is displayed.
Figure 6-25 :The Download complete dialog box
14. Click the appropriate button as per your need.
PostMaster Enterprise™ Manual For Users 6-137
Find/Search A Recipient
To find/search a recipient:
1. Access the Recipient Manager tab. Refer: Accessing The Recipients Manager Tab
2. In the Recipient Manager section, click the Find button. The Recipient Find window is displayed. Refer: Figure 6-26
Figure 6-26 :The Recipient Find window
3. In the Real Name box, enter the appropriate name.
4. To find/search by both name and e-mail address, select the And option below Real Name box.
5. To find/search by either name or e-mail address, select the Or option below Real Name box.
6. In the E-mail box, enter the appropriate e-mail address.
7. Click the Confirm button. If the searched name exists, the details will be displayed below the Confirm button.
PostMaster Enterprise™ Manual For Users 6-138
6.6 Recipient-List Manager
Recipient-List Manager allows you to Subscribe/Un-subscribe a recipient for or from a list.
PostMaster Enterprise™ Manual For Users 6-139
Accessing The Recipient-List Manager Tab
To access the Recipient-List Manager tab:
1. Access the Mailing List page.
2. Expand Configure and click Recipients List. The Recipient List Manager page is displayed. Refer: Figure 6-27
Figure 6-27 :The Recipient-List Manager page
PostMaster Enterprise™ Manual For Users 6-140
Subscribing A Recipient For A List
To subscribe a recipient for a list:
1. Access the Recipient List Manager tab. Refer: Accessing The Recipient-List Manager Tab
2. In the Recipient-List Manager section, from the Display List drop-down list, select the appropriate list in which the desired recipient you want to subscribe for a list is mapped.
3. Select the appropriate check box next to the desired Real Name i.e. recipient you want subscribe.
4. From the Options drop-down list, select Subscribe.
5. From the List drop-down list, select the appropriate list to which you want to subscribe the selected recipient.
6. Click the Go button.
PostMaster Enterprise™ Manual For Users 6-141
Un-subscribing A Recipient From A List
To unsubscribe a recipient from a list:
1. Access the Recipient-List Manager tab. Refer: Accessing The Recipient-List Manager Tab
2. In the Recipient-List Manager section, from the Display List drop-down list, select the appropriate list in which the desired recipient you want to unsubscribe from a list is mapped.
3. Select the appropriate check box next to the desired Real Name i.e. recipient you want unsubscribe.
4. From the Options drop-down list, select Unsubscribe.
5. From the List drop-down list, select the appropriate list from which you want to unsubscribe the selected recipient.
6. Click the Go button.
TIP: To select all the Recipients in a list together, click on the ‘#’ icon next to Real Name column.
PostMaster Enterprise™ Manual For Users 6-142
6.7 Blocked Recipient Manager
Blocked Recipient Manager allows you to block and unblock recipients from receiving campaign messages.
PostMaster Enterprise™ Manual For Users 6-143
Accessing The Blocked Recipient Manager Tab
To access the Blocked Recipient Manager tab:
1. Access the Mailing List page.
2. Expand Configure and click Blocked Recipient Manager. The Blocked Recipient Manager page is displayed. Refer: Figure 6-28
Figure 6-28 :The Blocked Recipient Manager page
PostMaster Enterprise™ Manual For Users 6-144
Block/Unblock A Recipient
To block/unblock a recipient:
1. Access the Blocked Recipient Manager tab.
2. In the Blocked Recipient Manager section, from the Display List drop-down list, select the appropriate list in which the desired recipient you want to block/unblock is mapped.
3. Select the appropriate check box next to the desired Real Name i.e. recipient you want block/unblock.
4. To block the selected recipient, from the Options drop-down list, select Block OR To unblock the selected recipient, from the Options drop-down list, select Unblock.
5. Click the Go button.
TIP: To select all the Recipients in a list together, click on the ‘#’ icon next to Real Name column.
PostMaster Enterprise™ Manual For Users 6-145
6.8 The Campaign Menu
Accessing The Campaign page
To access the Campaign menu:
1. Access the Mailing List page.
2. Expand Configure and click Campaigns. The Campaigns Manager page is displayed. Refer: Figure 6-29
Figure 6-29 :The Campaign menu
PostMaster Enterprise™ Manual For Users 6-146
Add A New Campaign
To add a new campaign:
1. Access the Campaigns menu.
2. In the Campaign Management section, click Add New. The Campaign Information window is displayed. Refer: Figure 6-30
Figure 6-30 :The Campaign Information window
3. In the Campaign Information section, in the Campaign Name box, enter the appropriate name.
4. In the Campaign Description box, enter the appropriate description.
5. From the EML (e-mail) Mode drop-down list, select the appropriate option.
6. To enable URL redirect, select the URL Redirect Enabled check box.
7. From the Status drop-down list, select the appropriate option.
8. To enable campaign scheduling, select the Schedule Enabled check box.
PostMaster Enterprise™ Manual For Users 6-147
9. To specify the schedule date and time, from the Scheduled Time drop-down lists, select the appropriate date and time respectively.
10. In the E-mail Information section, in the Sender E-mail box, enter the appropriate address (the default address is [email protected].)
11. In the Sender Name box, enter the appropriate name.
12. In the Subject box, enter the appropriate subject of campaign.
13. In the Reply To box, enter the appropriate reply address. (the default address is [email protected].)
14. In the List Information section, select the appropriate check box next to the desired list you want to map with the campaign.
15. To test whether the campaign is configured properly, click the Test button. The campaign will be sent to the specified test id.
16. To send campaign now, click the Start button. OR To save and send campaign at the scheduled time, click the Confirm button.
PostMaster Enterprise™ Manual For Users 6-148
6.8.1 Edit A Campaign
To edit a campaign:
1. Access the Campaigns menu.
2. In the Campaign Management section, click Edit next to the appropriate campaign name. The Campaign Information window is displayed.
3. Make the appropriate changes.
4. To test whether the campaign is configured properly, click the Test button. The campaign will be sent to the specified test id.
5. To send campaign now, click the Start button. OR To save and send campaign at the scheduled time, click the Confirm button.
PostMaster Enterprise™ Manual For Users 6-149
6.8.2 Delete An Unsent Campaign
To delete an unsent campaign:
1. Access the Campaigns menu.
2. In the Campaign Management section, click Delete next to the appropriate unsent campaign name. The Confirmation dialog box is displayed. Refer: Figure 6-31
Figure 6-31 :The Confirmation dialog box
3. Click Confirm.
PostMaster Enterprise™ Manual For Users 6-150
6.8.3 View A Campaign
To view a campaign:
1. Access the Campaigns menu. Refer: To access MailingList page:
2. In the Campaign Management section, click Edit next to the appropriate campaign name. The Campaign Information window is displayed. Refer: Figure 6-32
Figure 6-32 :The Campaign Information-view window
PostMaster Enterprise™ Manual For Users 6-151
6.8.4 Add A Message In A Campaign
To add a message in a campaign:
1. Access the Campaigns menu.
2. In the Campaign Management section, click Message next to the appropriate campaign name. The Compose Message window is displayed. Refer: Figure 6-33
Figure 6-33 : The Compose Message window
3. In the message area, enter the appropriate message.
4. Click the Submit button.
PostMaster Enterprise™ Manual For Users 6-152
6.8.5 Purge Campaigns
To purge the campaigns:
1. Access the Campaigns menu.
2. Click the Purge button below the Campaign Management section. The Campaign Management window is displayed. Refer: Figure 6-34
Figure 6-34 The Campaign Management window
3. Select the check boxes next to the appropriate Campaign Name you want to delete.
4. Click the Delete button.
5. To close the Campaign Management window, click the Cancel button.
PostMaster Enterprise™ Manual For Users 6-153
6.9 The Statistics Menu
PostMaster Enterprise™ Manual For Users 6-154
6.9.1 Accessing The Statistics Menu
To access the Statistics menu:
1. Access the Mailing List page.
2. Expand Logs and click Statistics. The Statistics menu is displayed. Refer: Figure 6-35
Figure 6-35 :The Statistics menu…Need to change
PostMaster Enterprise™ Manual For Users 6-155
6.9.2 Working with Statistics
The Statistics section allows you to view the following details:
Field Name Use
Campaign Name Displays the name of the sent campaigns.
Date Displays the sent date of the campaigns.
Sent Count Displays the number of recipients to which a particular campaign has been sent.
View Count Displays the number of recipients received a particular campaign message.
Click Count Displays the number of times recipients have clicked on the link specified in a campaign message.
Bounce Count Displays the number of recipients did not received a particular campaign message.
TIP: To view the details of the counts, click on the icon next to count value.
PostMaster Enterprise™ Manual For Users 6-156
6.10 The Logs Menu
The Logs section allows you to configure settings and manage log details for:
System
Sent
Click
View
Unsubscribe
Bounce
PostMaster Enterprise™ Manual For Users 6-157
Accessing The Logs Tab
To access the Logs tab:
1. Access the Mailing List page.
2. Expand Logs and click Logs. The Logs page is displayed. Refer: Figure 6-36
Figure 6-36 :The Logs page
PostMaster Enterprise™ Manual For Users 6-158
Configure The Logs Settings
To configure the Logs Settings:
1. Access the Logs tab.
2. To disable logging for a particular LogName, from the Logging drop-down list, select Disabled. OR To enable brief logging for a particular LogName, from the Logging drop-down list, select Normal. OR To enable detailed logging for a particular LogName, from the Logging drop-down list, select Detailed.
3. Click the Confirm button.
PostMaster Enterprise™ Manual For Users 6-159
Purge Logs
To purge the logs:
1. Access the Logs tab.
2. In the Settings section, from the Purge column, select the appropriate check box for the desired LogName/s you want to purge.
3. Click the Purge button.
PostMaster Enterprise™ Manual For Users 6-160
View Logs Of A Particular LogName
To view logs of a particular LogName:
1. Access the Logs tab.
2. In the Settings section, click the View link next to the Purge column for the desired LogName. The Logs window is displayed.
3. To view logs for a particular day, from the Available Files drop- down list, select the appropriate day.
4. To Word wrap the log details, select the Word Wrap check box.
5. To navigate through different log pages, click on the desired navigation button, viz..; First, Previous, Next, Last
6. To close the Logs window, click OK.
PostMaster Enterprise™ Manual For Users 6-161
Module5 - Archive
PostMaster Enterprise™ Manual For Users 6-162
7. ARCHIVE
PostMaster Enterprise™ Manual For Users 7-163
7.1 Accessing
To access MailingList page:
1. Invoke the browser. You can use any one of the browsers listed in System Requirements to work with PostMaster Enterprise™.
2. Type the IP Address of the computer on which PostMaster Enterprise™ is installed.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10, you would type http://192.168.0.10.
If the IP address of the PostMaster Enterprise™ computer were 192.168.0.10 and the HTTP Server of PostMaster Enterprise™ is running on port other than 80 (the default HTTP port) say 8000, you would type http://192.168.0.10:8000.
You can login to PostMaster Enterprise from the same machine on which PostMaster Enterprise™ is running or any other machine in the LAN. This facilitates remote access of PostMaster Enterprise WebCal.
3. Click Go or press Enter. The PostMaster Enterprise™ Login page is displayed.
Figure 7-1 The Login Page 4. Type the User Name and Password.
PostMaster Enterprise™ Manual For Users 7-164
5. Click Login. If the User Name and Password are authentic, the PostMaster Enterprise™ Home page is displayed. Refer Figure 5-2.
Figure 7-2 PostMaster Enterprise™ Home page 6. If you are logged in as Administrator then click the Swtich to User View on top right of the PostMaster Enterprise™ home page. The Webmail page is displayed (It is a default page if logged in as user).
PostMaster Enterprise™ Manual For Users 7-165
Figure 7-3: The WebMail Page 7. Click Archive on the PostMaster Enterprise™ home page. A page showing the default maling list view for the user is displayed.
PostMaster Enterprise™ Manual For Users 7-166
Figure 7-4: The Archive page
PostMaster Enterprise™ Manual For Users 7-167
7.2 The Retrieve Menu
Using Retrieve Menu, you can perform the following actions:
Retrieve archived mails.
Resend searched mails to the original recipients.
Send searched mails to new recipients.
Send searched mails to the selected original recipients.
PostMaster Enterprise™ Manual For Users 7-168
7.2.1 Accessing The Retrieve Menu
To access the Retrieve menu:
1. Access the Archive Management.
2. In the Archive pane, click Retrieve. The Retrieve page is displayed. Refer: Figure 6-29
Figure 7-5 :The Retrieve menu
PostMaster Enterprise™ Manual For Users 7-169
7.2.2 Retrieve Archived Mails
To retrieve archived mails:
1. Access the Retrieve menu.
2. In the Search Archived Mails section, from the Date Range drop-down lists, select the appropriate From and To date in dd- month-yyyy format.
3. To search mails with respect to a particular field, such as From, To, Cc, Subject, and Body, from the Search Where drop-down list, select the appropriate option.
4. To specify position of the text, such as Starts With, Contains, and EndsWith in the required mails, from the Search How drop- down list, select the appropriate option.
5. In the Search What box, enter the appropriate text which exists in the required archived mails.
6. To specify more conditions for searching archived mails, repeat Step 3 to Step 5.
7. To search mails based on all the three conditions as true, from the Condition drop-down list, select AND.
8. To search mails based on at least one of the conditions as true, from the Condition drop-down list, select OR.
9. To search mails based on the different combinations of all the three conditions:
10. Click the Advanced button. The Available Options page is displayed. Refer: Figure 7-6
Figure 7-6 :The Available Options page
PostMaster Enterprise™ Manual For Users 7-170
From the Available Options section, select the appropriate option.
11. Click the Submit button to execute search. The Search Result - Retrieve page is displayed. Refer: Figure 7-7
Figure 7-7 :The Search Result - Retrieve page
PostMaster Enterprise™ Manual For Users 7-171
7.2.3 Resend Mails To The Original Recipients.
To resend mails to the original recipients:
1. Retrieve the required archived mails. Refer: 7.2.2 Retrieve Archived Mails
2. Open the appropriate mail. The View Message page is displayed. Refer: Figure 7-8
Figure 7-8 :The View Message page
3. Click the Resend link below the Subject field. The Confirm page is displayed. Refer: Figure 7-9
Figure 7-9 The Confirm page
4. Click OK to go back to message page.
PostMaster Enterprise™ Manual For Users 7-172
7.2.4 Send Mails To New Recipients.
To send mails to new recipients:
1. Retrieve the required archived mails. Refer: 7.2.2 Retrieve Archived Mails
2. Open the appropriate mail. The View Message page is displayed. Refer: Figure 7-8
3. Click the Send New link below the Subject field. The Send New page is displayed. Refer: Figure 7-10
Figure 7-10 :The Send New page
4. In the Send New box, enter the appropriate recipient address
To enter two or more addresses seperate them with commas. For example john.smith,mathew.hayden, and alec.stewart.
5. Click the Submit button. The Confirm page is displayed. Refer: Figure 7-11
Figure 7-11 :The Confirm page
6. Click OK to go back to message page.
PostMaster Enterprise™ Manual For Users 7-173
7.2.5 Send Mails To The Selected Original Recipients.
To send mails to the selected original recipients:
1. Retrieve the required archived mails. Refer: 7.2.2 Retrieve Archived Mails
2. Open the appropriate mail. The View Message page is displayed. Refer: Figure 7-8
3. Click the Send Select link below the Subject field. The Send Select page is displayed. Refer: Figure 7-12
Figure 7-12 :The Send Select page
4. In the Send Select section, select the check box next to the appropriate address.
5. Click the Submit button. The Confirm page is displayed. Refer: Figure 7-13
Figure 7-13 :The Confirm page
6. Click OK to go back to message page.
PostMaster Enterprise™ Manual For Users 7-174
7.3 The Recreate Menu
Using the Recreate menu, you can perform the following actions:
Search archived mails based on a particular user.
Recreate searched mails in the mailbox.
PostMaster Enterprise™ User Manual 7-175
7.3.1 Accessing The Recreate Menu
To access the Recreate menu:
1. Access the Archive Management page.
2. In the Archive pane, click Recreate. The Recreate page is displayed. Refer: Figure 6-12
Figure 7-14 :The Recreate page
PostMaster Enterprise™ User Manual 7-176
7.3.2 Search Archived Mails Of A Particular User
To search archived mails of a particular user:
1. Access the Recreate menu.
2. In the Recreate Mailbox From Archive Mails section, from the Date Range drop-down lists, select the appropriate date in dd- month-yyyy format.
3. In the User Login box, enter the appropriate user name.
4. Click the Confirm button. The Search Results page is displayed.
PostMaster Enterprise™ User Manual 7-177
7.3.3 Recreate Archived Mails In The Mailbox
To recreate archived mails in the mailbox:
1. Search the required mails based on a particular user.
2. To recreate mail/s on the current page, select the appropriate check box/es next to the desired mail/s. OR To recreate all the mails on the current page, select the Select All This Page check box. OR To recreate all the mails on all the pages, select the Select All This User check box.
3. Click the Confirm button to execute recreation.
PostMaster Enterprise™ User Manual 7-178
7.4 The Indexes Menu
PostMaster Enterprise™ User Manual 7-179
7.4.1 Accessing The Indexes Menu
To access the Preferences menu:
1. Access the Archive Management page.
2. In the Archive section, click Indexes. The Indexes menu is displayed.
Figure 7-15 :The Indexes menu
PostMaster Enterprise™ User Manual 7-180
7.5 The Preferences Menu
The Preferences menu allows you to specify maximum mails (results) to be displayed per page after searching.
PostMaster Enterprise™ User Manual 7-181
7.5.1 Accessing The Preferences Menu
To access the Preferences menu:
1. Access the Archive Management page.
2. In the Archive section, click Preferences. The Preferences menu is displayed.
Figure 7-16 :The Preferences menu
PostMaster Enterprise™ User Manual 7-182
7.5.2 Specifying Page Size For Search Results
To specify page size for search results:
1. Access the Preferences menu.
2. In the Page Size box, enter the appropriate number between 10 and 50.
3. Click the Submit button to save changes.
PostMaster Enterprise™ User Manual 7-183
8. GLOSSARY
A
Access Control List A feature in PostMaster Enterprise™, that provides primary protection for your server against intruders and from misuse of services. The list acts as a first level firewall for security.
Administrator A “superuser” who maintains PostMaster Enterprise™ by executing tasks including adding and deleting users, scheduling dialups, and so on. The Administrator has rights and privileges that other users do not.
Ad Busters
A feature that restricts the downloading of certain image files used for advertisement purposes.
Alias user (account) A virtual account where e-mail messages received are simply forwarded to a preset list of regular user (accounts).
AntiSpam engine database
A set of files used by PME-Mail used to identify spam mail.
Archiving A method of maintaining copies of messages sent or received by users in PostMaster Enterprise™.
Attachment A file that a user may want to send along with an e-mail message.
Auto handle request queue
A feature enabling any reclassification carried out by a trusted user to be accepted directly without sending it to the request queue.
B
Bandwidth Manager
Bandwidth Manager provides a way to ensure that an application does not use more than the specified bandwidth. Hence ensuring the applications with priority gets sufficient bandwidth.
Block This service blocks users from whom you do not wish to receive a message.
PostMaster Enterprise™ User Manual 8-184
The senders will be blocked from sending mail as long they are in the blocked entries list.
C
Certificate It functions as a key for encrypting and decrypting data, which is required for the operation of secure servers.
Clean e-mail
E-mail classified as non-spam by the AntiSpam service.
Control all users
A feature that allows or restricts the external transfer of e-mail for the default domain.
Canonical Canonical means conforming to well established patterns or rules. The term is typically used to describe a method to follow an established standard.
D
Direct Delivery
As a rule, you would send e-mail via the SMTP server of your ISP. Should you wish to bypass this route however, PME-Mail now lets you do so by delivering e-mail directly to the recipient instead of routing it through the ISP. You are most likely to use this feature under 2 circumstances: (a) When your ISP’s SMTP server is down and you need to send out e-mail urgently (b) If you access the Internet via a cable connection, which doesn’t use an SMTP server.
Direct Delivery requires a large bandwidth to function efficiently.
Domain A name that identifies one or more IP addresses. For example, the domain name microsoft.com represents many IP addresses. Domain names, being easier to remember than IP addresses, are used in URLs to identify websites or computer, which hosts the sites. For example, in the URL http://www.qlcomm.com/, qlcomm.com is the domain name for QuantumLink Communications. Since the Internet is based on IP addresses, not domain names, every Web server requires a Domain Name Server (DNS) server to translate domain names into IP addresses. Your ISP generally provides the DNS service.
PostMaster Enterprise™ User Manual 8-185
Domain name
It identifies an IP address. For example, the domain name vsnl.com identifies the IP address 202.54.117.24. A domain name being easier to remember than an IP address is used in URLs to identify websites.
E
Email Mapping
Email Mapping is a service that helps to locate the emails mapped to any user.
Exception List
A list of IP addresses that are either allowed or disallowed (based on the ACL Rule Type) the use of a service.
External transfer of e-mail
Transfer of e-mail over the Internet.
F
File filters
Filters that restrict users from surfing or accessing specific websites based on the file name. File filters can also restrict users from downloading specific files from the Internet. For example, a file filter of the type *.exe prevents users from downloading any executable files.
File Based Archiving
In addition to archiving mails by delivering it to a specified mail account, it can also be stored in a file stored on the hard drive. This feature is useful when you don’t want to rely on an archive mail account.
Flexi Archiving
Flexi Mail Archive is an advanced e-mail archiving feature in PostMaster Enterprise™. You can set up special archives for storing messages from and to pre-selected user accounts. You can also specify which user account should be used for archiving the messages.
FTP (File Transfer Protocol)
A protocol used on the Internet for exchanging files. FTP is most commonly used to download a file from a server using the Internet or to upload a file to a server, for example, uploading web pages to a server. FTP uses TCP/IP to enable data transfer.
FTPS (File Transfer Protocol over SSL)
PostMaster Enterprise™ User Manual 8-186
A protocol used on the Internet for exchanging files through a secure server. FTP is most commonly used to download a file from a server using the Internet or to upload a file to a server, for example, uploading web pages to a server over a secure connection. FTP uses TCP/IP to enable data transfer.
G
Gateway A plug-in that enables Lotus or Exchange based networks (which basically do not have the capability to download e-mails from POP3 accounts) to access e-mail using an ISP based POP3 e-mail account.
Generated Certificate
Organization/s can create their own security certificates using the utility provided by PostMaster Enterprise™.
Global address book
A list containing e-mail addresses (along with the contact name) saved by the administrator. It is available on the WebMail interface for all PME-Mail users when composing a message.
H
Host (name)
An identifier for a computer in a network. For example, 202.54.1.18 or giasbm01.vsnl.net.in.
HTTP (Hyper Text Transfer Protocol)
A set of rules used by the web servers to define how files (including graphics, web pages, sound, video etc.) be transferred and presented in a web browser.
HTTPS (Hyper Text Transfer Protocol over SSL)
A set of rules used by the web servers to define how files (including graphics, web pages, sound, video etc.) be transferred and presented in a web browser over a secure connection.
I
Ignore word list
A list of all words, which are to be overlooked by the AntiSpam service while classifying mail as spam or non-spam. These words can be system generated or user defined.
Incoming e-mail
PostMaster Enterprise™ User Manual 8-187
E-mail received - over the Internet - from an e-mail address not defined in PME-Mail.
Internal e-mail
E-mail messages sent to and received by users defined in PME-Mail.
IMAP A mail server that allows the users the added functionality of multiple mail folders and the ability to synchronize the folders across multiple access points.
IMAPS Is a secure IMAP mail server that allows the users to send and receive encrypted messages using the IMAP protocol.
IP address
A 32-bit identifier for a computer or device on a network. It has the format #.#.#.# where each # is a number between 0 and 255.
ISP (Internet Service Provider)
It is a company that provides you the Internet connection.
L
LDAP (Lightweight Directory Access Protocol)
Lightweight Directory Access Protocol (LDAP) is a set of protocols for accessing information directories (e-mail addresses, user lists etc).
LDAPS (Lightweight Directory Access Protocol over SSL)
Lightweight Directory Access Protocol (LDAP) is a set of protocols for accessing information directories (e-mail addresses, user lists etc) over a secure connection.
Live Alert
This is information that is regularly updated from the PME-Mail home page and covers a range of topics from latest developments to recent virus outbreaks.
Local address book
A list of e-mail addresses of all users defined in PME-Mail.
Local forward
The process of forwarding of e-mail messages from one PME-Mail user to another.
Local e-mail
See Internal e-mail.
Local user
PostMaster Enterprise™ User Manual 8-188
A user defined in PME-Mail.
Logs A detailed technical information that is used for debugging, trouble- shooting, and in general ensuring that service works properly.
M
Mail header
Mail Headers are the top few lines of any email message. The lines in the header tell who the message is from, who received copies of the message, when the message was sent, and what the topic or subject of the message is. Sometimes you can even see the route taken by the message during delivery of the e-mail.
Mail Transfer
The service not only optimizes the usage of a scarce and expensive bandwidth, but also minimizes idle connections and prevents delays in the transmission of important e-mail.
Message spool
A queue of messages ready for transfer over the Internet.
Moderation Moderation is a facility to allow or block email address and mail accounts at the server level.
N
No domain scenario
It a situation when a company does not have its own domain. In such a situation, PostMaster Enterprise™ can be configured to allow users to share a common e-mail address.
O
Outgoing e-mail
E-mail sent, over the Internet, to an e-mail address not defined in PME- Mail.
Outbound spool
See Message spool.
P
PBS (POP Before SMTP)
PostMaster Enterprise™ User Manual 8-189
A means of sender authentication for the outgoing server.
Personal address book
A list containing e-mail addresses (along with the contact name) saved by the user on the WebMail interface. Every user has a different Personal address book.
POP3 (Post Office Protocol)
A protocol used to retrieve e-mail from an e-mail server.
Most e-mail applications (sometimes called an e-mail client) use the POP protocol, although some can use the newer IMAP (Internet Message Access Protocol). There are two versions of POP. The first, called POP2, became a standard in the mid-80's and requires SMTP to send messages. The newer version, POP3, can be used with or without SMTP.
POP3S It is the secure version of the POP3 server. It performs the same functions as the POP3 server but uses security certificates and encryption to enhance the integrity of the data transmission.
Port The end point to a logical connection on the Internet. A port number identifies the kind of connection the port is used for. For example, port number 25 is used for sending e-mail.
Port number See Port.
Primary domain
The default domain used by PME-Mail to send and receive e-mail.
Protocol A set of rules for communication between two computers or applications.
The protocol determines the following: The type of error checking to be used Data compression method, if any How the sending device will indicate that it has finished sending a message How the receiving device will indicate that it has received a message
Protocols are software standards. Software programs that strictly follow the protocols ensure reliable data transfer without error loss.
ProxyDefs A set of files used by PME-Mail to identify restricted URLS in e-mail.
Proxy server
A local computer on the LAN between a client application such as a Web browser, and a server on the Internet. It intercepts all requests to the server from the Internet to see if it can fulfill the requests itself. If it
PostMaster Enterprise™ User Manual 8-190
cannot fulfill the request, it forwards the request to the server on the Internet.
Purge Purge is a process through which old and unneeded information can be deleted permanently.
Q
QLC Dialer
The QLC Dialer is an independent application, which intelligently manages the connection requests from multiple client applications.
Quarantine queue
A queue of messages that are detected or suspected as virus-infected. It may also contain corrupt mails that the PostMaster EnterpriseTM AntiVirus could not process properly.
Queue-based mail transfer scheduling
A method of scheduling that activates e-mail transfer when the number of messages in the message spool reaches a specified limit.
Quick Messaging
A service that enables users to send almost instant messages to other users on the network.
R
RAV (RealAudio and RealVideo)
Is a standard for accessing streaming audio and video data on the Internet.
RBL Archiving (Real-time Black List)
These are servers, which keep track of domains, which are a source of harmful messages. PME-Mail can be configured to connect to RBL servers and update itself with the list of defaulters. The RBLs can be used to decide allowable e-mail servers.
Reclassification A mechanism to inform the AntiSpam service that some mails were classified wrongly.
Regular user (account)
A user defined in PME-Mail who is allotted disk space on an e-mail server, for storing messages sent and received.
Remote forward
PostMaster Enterprise™ User Manual 8-191
The forwarding of e-mail messages from a PME-Mail user to an e-mail account on the Internet.
Remote e-mail
A message sent to or received from an e-mail address not defined in PME- Mail.
Remote spool
See Message spool.
Repetitive mail transfer scheduling
A method of scheduling that activates e-mail transfer at intervals specified by the administrator.
Request Queue
When a user reclassifies a mail, the reclassification request is queued. The administrator (or a trusted user) can examine the queue, view the message and actually "Accept" or "Reject" the re-classification request
Robot Services
Provides a function whereby a company can have user defined auto process / response function for the e-mail/s.
RuleSet A RuleSet is a combination of filter rules and actions.
S
Secondary domain
An alternate domain used by PostMaster Enterprise™ to send e-mail.
Self-Generated Certificate
Certificates generated by user/s or organization/s to start the secure servers.
Server A software program, or a computer running the program, that allows other computers, called clients, to share its resources. Servers furnish clients with such things as huge disk drives, databases, or connections to a network. Servers can be mainframes, minis, large workstations or LAN devices. More than one server can supply services to clients.
Signature The text appended at the end of an e-mail message. It usually includes the name of the sender and the contact information.
Smart Address Filtering
PostMaster Enterprise™ User Manual 8-192
A feature in PME-Mail, that when enabled, tags a message as non-spam if it has been received from an address present in the Global address book.
Smart Domain Filtering
A feature in PME-Mail, which when enabled, tags a message as non-spam if it has been received from a domain configured in PME-Mail.
SMTP (Simple Mail Transfer Protocol)
A protocol used for sending e-mail messages over the Internet or from an e-mail client to an e-mail server.
SMTPS (Secure Simple Mail Transfer Protocol)
A protocol used for sending encrypted e-mail. In addition, SMTPS is used to send secure messages from an e-mail client to an e-mail server.
SOCKS A protocol handling TCP traffic through a proxy server. It is most commonly used by popular packages such as Yahoo Messenger and Microsoft Messenger.
Spam Unsolicited e-mail or messages containing objectionable text or images. Spam, which can be thought of as electronic junk mail, is generally used to refer to advertising messages sent to users, mailing lists or newsgroups that have not expressed any desire to actually receive such messages. Users dislike Spam because they pay to download it, and spend time deleting it. Administrators dislike Spam because it eats up bandwidth.
Spam definition files
See AntiSpam engine database.
SpamDefs See AntiSpam engine database.
Subject line classification
A feature that modifies the subject line of e-mail suspected to be spam to always start with "*SPAM*".
T
TCP/IP (Transmission Control Protocol / Internet Protocol)
A basic communication language or a set of rules used for communication over the Internet. It comprises of a suite of protocols.
Trusted Certificate
They are third party security certificates, which are provided by trusted establishments like VeriSign.
PostMaster Enterprise™ User Manual 8-193
TPM (TCP/IP Port Mapping)
A method used to access Internet servers using proprietary TCP/IP protocols.
U
UDP (User Datagram Protocol)
A communication protocol used as an alternate to the Transmission Control Protocol.
Unknown recipient
A user not defined in PME-Mail is termed an unknown recipient.
URL (Uniform Resource Locator)
The format service://domain:port/something/something, where service could be ‘ftp’, ‘telnet’, ‘gopher’, or ‘http’. The part between the ‘//’ and the next slash is the name of the host you should connect to, sometimes with a specific port specified.
URL Filters
Filters that restrict users from surfing or accessing specific websites based on the URLs.
User Id
User Id is an identification number to locate users with distinct logins or emails. A user can be located with the specific User ID assigned.
V
VirusDefs A set of files used by PME-Mail used to identify viruses in e-mail.
W
White List
A collection of email address of trusted users, who will not indulge in spamming.
PostMaster Enterprise™ User Manual 8-194
9. QLC
About Us
QuantumLink Communications Pvt. Ltd. (QLC) has been around since 1995, developing web sites, writing Java and Networking software. It is a pioneer in providing Internet and email productivity solutions in India. Ever since, the frontiers of Internet and email technologies have been our playground of choice, inspiring us to define and score new goals.
Years of focused research coupled with rich industry experience have helped us create three state-of-the-art offerings: PostMaster Enterprise, PostMaster Enterprise and MailServe. These are designed to streamline, control and monitor the flow of Internet and email communications. All the three products have today established themselves amongst the top few in their respective categories. They have gained the trust, respect and confidence of thousands of users across various industry segments and geographies.
While not too long ago Internet connectivity was the main challenge. Connectivity infrastructure has grown in leaps and bounds over the last few years making Internet access something that most people take for granted in their workplace. The new challenge of the Internet is - how to ensure that this facility is productively utilized.
Our offerings meet dynamic user requirements through continuous innovation and re-engineering. They undergo stringent quality tests to deliver high levels of performance. Our network of 750 partners at 40-plus locations around the country provides you with prompt after-sales support at your doorstep.
With over 5000 installations across the country and outside, our products have won accolades from leading companies like Sun Microsystems, Novell, Tucows.com, and CNet among several others.
Our Vision
PostMaster Enterprise™ User Manual 9-195
Simply put, our vision is focused on deriving the maximum possible benefit from the Internet as a communications medium.
When the Internet started to explode back in 1995, we made it our business to let business harness the power of the Internet's original killer app - E-mail. And we made PostMaster Enterprise, our best selling E-mail server. Ten years and innumerable installations later, PostMaster Enterprise makes E-mail work for over 4000 organizations worldwide.
We then turned our attention to the second killer app- Web browsing. Our Internet proxy server, originally called SurfConsole, makes web browsing affordable and productive for small businesses. We have also launched AntiVirus and AntiSpam plug-ins. All these were developed based on customer inputs, feedback and suggestions over time and are the first of many more components / utilities that are in various stages of development at this time. For us, the one thread that binds all of these is Productivity, i.e. how can we put the Internet to better use.
Always keeping in line with value-for-money objective, we have also ensured that an organization's investment in a communications solution is future-proof. How did we achieve this - by virtue of being a JAVA product. The same copy of our software can be used on Windows, Mac, Solaris, practically any operating system that has support for JAVA. Keeps your investment intact.
Link this (oops, the pun was not intended!) to a clutch of productivity focused services running of our high-end Internet servers, and what you have is a one-stop Internet communications provider. All meant to help you get a real-time, 3D handle on your Internet-based communications.
At QLC, IP clearly goes beyond being Internet Protocol. Whether we are writing packaged, enterprise or web applications, Internet Productivity is our goal.
Contact Information
Online Support http://helpdesk.qlc.in/
PostMaster Enterprise™ User Manual 9-196
E-mail Support [email protected]
Head Office
208, Shreepal Complex,
Suren Road, Andheri (East)
MUmbai 400 093, India.
Tel: +91-22-4095-7700 Fax: +91-22-4095-7710
PostMaster Enterprise™ User Manual 9-197
10. FEEDBACK FORM
Thank you for selecting and using PostMaster Enterprise™.
Your feedback is valuable and helps us enhance our product to meet your requirements. Please take a moment to fill in the following feedback form.
Company
Your Name
Designation
Address
Phone Number
Email Address
Which products are you using & How would you rate the products
PostMaster Using Not Using Enterprise
Rating Excellent Good Useful Not Useful
Web Using Not Using
Rating Excellent Good Useful Not Useful
Anti Virus Using Not Using
Rating Excellent Good Useful Not Useful
Anti Spam Using Not Using
Rating Excellent Good Useful Not Useful
How would you rate this manual?
Rating Excellent Good Useful Not Useful
Do you have any suggestions about the product, its documentation, or support? Or just suggestions that you would want to give us? Some additional features you would like to have?
PostMaster Enterprise™ User Manual 10-198