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Key to the World Travel® Mentor Qualifications

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Key to the World Travel® Mentor Qualifications Key to the World Travel® Mentor Qualifications There have been a few questions lately regarding how agents are selected to be a part of the Mentor / Agent Training Team. This decison is based on many factors, the first being that there is a need for another Mentor in the group - and this is based on the amount of hiring that is being done by the agency, as well as how long it is taking for current new agents to complete their training. Mentors not only service their own clients, but they also coach new KTTW agents on how to attract clients as well as learn all of the booking processes and rules. Here is the list of qualifications needed to be considered for a Mentor position: A minimum of two years with Key to the World Travel® Consistently demonstrates a willingness to help others by answering questions and offering advice in KTTW groups, without being asked to do so Regular involvement in KTTW events (such as KeyCon), webinars and supplier trainings Demonstrates commitment to building their business and furthering their own education through non-mandatory supplier training, ship inspections, personal research, etc. Solid sales record - minimum of $100,000 per year Consistently positive feedback from clients Consistently positive feedback from peers (other KTTW agents) Active and continued participation in KTTW Family on Facebook Sets a positive example for peers Consistently positive attitude and willingness to seek positive solutions to problems Abides by KTTW and Disney policies and procedures Maintains accurate and up-to-date client records in the Key to the World Travel® Client System Demonstrates a high level of professionalism Demonstrates a willingness and ability to put in the extra work required by the program responsibilities The decision ot add another Mentor to the team is not made lightly, as the ultimate goal is that all KTTW agents have the best training and information available to serve their clients and build their businesses. We have a great team of trainers on board - and we thank each and every one of them for all of the hard work and extra time they put in to help make Key to the World Travel® the awesome agency that it is!! Social Media Contest Congratulations to Andrea Cline, this month's winner!! At the end of February, Kendra and her team of tiny helpers will give away an Epcot® International Festival of the Arts print from one of the artists to one lucky winner, so get out there and SHARE! Remember, you need to share directly from the KTTW Facebook page for it to count! Each share gets an entry - good luck!! KeyNotes: Key to the World Travel® Blog Do you love to write? Have a great idea for a blog post? Do you want to get your name out there, and attact more clients? The Key to the World Travel® blog can help! You can find the Blog Submission Process informationby logging into the Agent Area and following the direct link to the Blog Submission Process or by going to here! To submit an idea for a blog post, please utilize this form, and be sure to read all of the instructions before submitting. The Key to the World Travel® blog will soon be renamed KeyNotes - so be on the lookout for that change. We are also in final stages of developing an agency newsletter called KeyNotes to Go which will be mailed out to our clients. More on that in a future KeyConnection. Facebook Roundup There was A LOT of great information shared on Facebook in the past few weeks - here are some things you may have missed! Ordering Collateral Please remember, if you're ordering collateral from Disney (or any supplier) you need to have it shipped to yourself, NOT to the office. KTTW Gear Looking for some new clothing options to show off that you are a travel agent with Key to the World Travel®? Head over to RedBubble and check out all of the cool new options! Land's End is also having a free logo embroidery promo. The code is EMFREELOGO100. You have to order $100 or more of merchandise. Disney's Magical Express Tags Set your client's ground transfers directly up with Disney's Magical Express online, and have your clients luggage tags shipped directly to you or your client (NOT THE OFFICE) within 10 to 15 business days. Here is a link where you can provide your information - please remember to bookmark this! Client System We only keep two calendar years worth of records (trips and reservations) active in the client system, so if you noticed your "All Time" number drop on your Dashboard, that's why! It will always only reflect the previous and current calendar year. Password Security Deanna Burdsall posted the following: Hey friends, I got an email at my day job that I thought might benefit us all in our business. This is an excerpt of that email, "I wanted to share a web site that allows you to check and determine if your email address(es) have been compromised in a data breach. This was eye-opening for me: https://haveibeenpwned.com/ If you find that your email address has been pwned (pronounced "poned") don't panic. But either way you should start the process of making sure you have a unique password for every web site possible. It is a good idea to use a different password for EVERY online service you use. However, I personally maintain 210 different accounts/passwords. That's why we all need a password manager, and my current favorite is LastPass. DashLane and 1Password are also good choices. Travel Insurance A primer on travel insurance, cancelled trips and commission: 1) If a client adds travel insurance to their WDW through Disney and then cancels the trip, they do not get the insurance cost refunded but you will also NOT receive any commission on that insurance. Disney does not pay commission on canceled trips, period. Not even on the non- refundable insurance portion. 2) If your client purchases travel insurance through YOU, via a policy you sell them through Travelex, you do still get the commission on the insurance even if they cancel their trip. 3) Commission Protection, which is part of a Travelex policy, only applies IF three things happen - the client cancels for a covered reason, the client files an insurance claim AND that claim is approved. If you know your client has canceled for a covered reason and is filing a claim, then you can also file a claim for your commission. It's not automatic, you do have to file. Mobile Ordering Since launching last spring, Mobile Order in the My Disney Experience mobile app has been a popular service. Currently offered at 23 locations throughout the theme parks and Disney Springs®, this convenient service allows your Clients to order meals and snacks on demand, pay in advance and skip the line at select quick-service food and beverage locations. With a recent My Disney Experience update, Guests with Disney dining plans can redeem meals and snacks in Mobile Order, providing them with more free time to enjoy all of the attractions and entertainment experiences throughout Walt Disney World® Resort. Mobile Order will accept any of the three Disney dining plans: the Disney Quick-Service Dining Plan, the Disney Dining Plan and the Disney Deluxe Dining Plan. To access Mobile Order, Guests can tap the "Order Food" button under "My Plans" in the app. Please remember to advise your clients to update the app on their device so this new option will work. Blocking Users from your Facbook Page Unfortunately there are times when you need to block people from your business Facebook page. Nicole Newgas put together a handy how-to guide which depicts how to ban someone that likes your page, a follower of your page and also someone who is neither a fan nor a follower of your page. Hopefully none of you will need to use it, but just in case you do, now you know how to do it! Just one note, if you are going to block the person from your personal page and want to ban them from your business page, make sure you ban them first! Commisison Inquiry for Disney Destinations Please remember, don't contact Kendra with questions about your commission discrepancies until you've checked your confirmation to verify you entered the correct numbers, and then contacted the supplier. We can't tell you why they paid what they did; all we can do is tell you what they sent us. If you think it was a mistake, you have to contact them. If you have a commission discrepancy at any Disney destination, please refer to this this document, which will guide your inquiry. Disney Cruise Line Placeholders From Jen Van Hill: Don't forget to remind your DCL clients of the great placeholder option. This is an easy way for you to get another cruise booking. You'll get an email directly from DCL when they book it and you just need to follow up with them on their future sailing date. Here is the blurb Jen Van Hill puts in her DCL form letter for their trip kit. Adjust as much as you like: ***If there's a chance you'll sail Disney Cruise Line again within 2 years, you can book what's called a Placeholder Cruise. It's a refundable deposit of $250 which you can apply to a cruise in the future. It also gives you a nice discount on your next cruise.
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