A COMMUNITY OUR NONPROFIT MEMBERS Accion, ActionAid, Americares, Ashoka, CARE, , ChildFund OF LEADERS International, Children International, Christian Aid, Compassion International, Concern Worldwide, DanChurchAid, Danish Refugee Council, Direct Relief, FHI360, Global Communities, Grameen Foundation, Habitat for Humanity, Heifer International, HIAS, International Federation of Red Cross and Red Crescent Societies, International Medical Corps, International Rescue Committee, Ipas, Islamic Relief Worldwide, Management Sciences for Health, , Medical Teams International, Mercy Corps, Mercy Ships, Norwegian Refugee Council, Oxfam, Pact, PATH, Plan International, Pro Mujer, Relief International, Samaritan’s Purse, Save the Children, SOS Children’s Villages International, , Trócaire, VSO, WaterAid, Welthungerhilfe, Wildlife Conservation Society, Winrock International, Women for Women International, World Vision, WWF International

*New 2016 Members are in orange n a year marked by the and .org created Project Reconnect, which aims largest refugee crisis in to provide 25,000 Chromebooks to those learning a modern history, it may new language and culture. And NetHope’s Payment I seem that hope is in short Innovations team worked closely with USAID to explore supply. Yet, when I survey various ways to integrate more digital financial services 2016: 2016 and the role NetHope into the humanitarian assistance activities within the played in improving the agency. A YEAR human condition, I am optimistic. Organizationally, the signs of growth are evident. NetHope welcomed six new members, bringing total The theme for the annual membership to 50. The NetHope Global Summit 2016, OF NetHope Global Summit the largest to date, attracted 330 attendees representing 2016, held in Atlanta, 30 countries. We elected two new board members and Georgia, was “The Digital established the NetHope Leadership Fellowship, which NGO: From Intent to Action.” In the context of 2016, this recognizes individuals who have made meaningful ACTION theme was both a prediction and a reflection, a charge contributions to the sector as NetHope participants and AND and an accomplishment. I focus on one word: action. supporters. Throughout the year, we invested in our members and the As we celebrated the 15th sector through the NetHope Leadership Institute, multiple anniversary of NetHope, I think Chapter Meetings, and professional resources, supplied HOPE we can honestly say that NetHope via the robust NetHope Solutions Center, including: webinars, toolkits, case studies, and opportunities to build has improved with age, that communities and collaborate. our impact is accelerating and I enter 2017 with confidence in what our NetHope deepening. community will accomplish to empower the underserved, provide relief and resources to the vulnerable, and Our members and technology and funding partners, who protect our habitat and wildlife. We will apply digital comprise the NetHope community, have taken decisive, strategies to how we define, deliver, and enable aid, collective action to apply the power of technology to the profoundly changing the way we do our work and, problems of humanity. ultimately, resulting in transformative impact for our sector and the world. A natural byproduct of these Together, we made a difference in development, combined actions is hope for those who receive aid, humanitarian response, and conservation across the globe. and for those who deliver it. We provided Wi-Fi to refugees traveling along migration routes and to those living in camps. “Information is like Wishing you the best in 2017. food here,” a Save the Children aid worker told a Google volunteer working alongside NetHope at a refugee camp in Greece. For refugees settling in Germany, NetHope CEO, NetHope WORLD IMPACT IN 2016 SYRIAN REFUGEE CONNECTIVITY ALLIANCE The Alliance installed Wi-Fi and charging-station solutions in 76 locations in Greece, Slovenia, and Serbia, connecting an estimated 500,000 refugees and aid workers to family, news, and resources. The Alliance was made possible by the support of Cisco, , Google, , The Patterson Foundation, and UNHCR.

PROJECT RECONNECT This Google.org-funded initiative provided managed Chromebooks to nonprofit organizations that support refugees rebuilding their lives in Germany. In 2016, NetHope awarded 43 grants, distributing 23,327 Chromebooks to more than 900 locations and benefiting an estimated 85,000 individual Chromebook users. “A refugee, who had to prepare intensively for a job interview, used a Chromebook to research the profession, and the company. He received an apprenticeship training position as an electro-mechanic.” — A tutor at Oskar Kämmer School in Celle, Germany

Crisis Informatics Payment Innovations Over the course of 31 days, the Crisis Informatics • NetHope collaborated with humanitarian team provided 16 enhanced situation reports to its implementers and donors on the creation of consortium members for Hurricane Matthew. the Barcelona Principles. These guidelines will maximize the potential of digital financial services NetHope Academy in disaster response. The NetHope Academy, an IT development • The e-Payment Toolkit continues to be a leading program for recent and soon-to-be college resource for NGOs becoming digital NGOs graduates, remains active in Rwanda, Haiti, and through use of digital payments. As of December India through our local implementing partners. 2016, there have been over 1,000 unique downloads by 500+ organizations, 29 of which Indonesia Broadband are NetHope members. The GBI Alliance finished the two phases of the Indonesia Rural Broadband pilot, which connected • More than 60 program and finance managers more than 800 villages to affordable and reliable from USAID implementing partners attended Internet service. ePayment training in Malawi and Rwanda to accelerate adoption of digital financial services. INVESTING IN OUR SECTOR BY THE NUMBERS What follows is a sampling of what NetHope provides for its members and the NGO sector.

NetHope Solutions Center. 20,000 users New Members = 50. NetHope welcomed six from 180 countries visited the NetHope new members, expanding the consortium to 1Solutions Center, a rich resource and 6 50 nonprofit organizations. The newcomers active center for collaboration and community are: Pro Mujer, the Danish Refugee Council, building in 2016. Offerings included webinars, DanChurchAid, Medair, and Welthungerhilfe. content postings, and reference guides, such as the “NetHope Back-office IT Guide.” Summit Attendees from 30 NetHope also conducted four Innovation Countries. The NetHope Global Webinars under the USAID-funded Health 330 Summit 2016 was our most Communication Capacity Collaborative (HC3) successful to date. Our theme, “The Digital NGO: program. Turn Intent Into Action” sparked conversations about how to successfully navigate through NetHope Leadership Institute. The disruption in our sector. Institute offers professional leadership 1training to build technology leadership in Software Donations. skills within the nonprofit sector through a Microsoft, a longtime dynamic combination of seminars, a virtual $30M NetHope partner, donated speaker series, and curated content. $30 million worth of software to organizations working on the refugee crisis. The grants help Fellows. The NetHope Leadership build organizational impact for our members, and Fellowship was established this year. our partnership with Microsoft helps us build a 3 Its inaugural Fellows are NetHope broad, connected community of practice. co-founders Ed Happ and Dipak Basu, and longtime member representative Pat Long.

Chapter Meetings. These opportunities for regional collaboration strengthen our 4 work and relationships. The European chapter met twice, first in London, hosted by WaterAid, and then in Oslo, hosted by NRC. The Latin America chapter hosted its founding meeting in Bogotá, Colombia, at the Save the Children offices. The chapter, with leadership from PATH, hosted its kickoff meeting in Nairobi. FINANCIAL SUMMARY NetHope continued to have strong financial support in 2016. While revenue was exceptionally high in 2015 as a result of the response to the Ebola outbreak in West Africa, revenues grew in 2016, steadily outpacing years prior to 2015.

In addition, in 2016 NetHope moved to a balance sheet reimbursement treatment for collective impact grants. In the past, these types of donations were STATEMENT OF FINANCIAL POSITION booked as contributions that would show as revenue on our income statement. Having these donations on the balance sheet increases the liabilities and assets FY 2015 FY 2016 on our audited financials. This approach is necessary as we continue to manage Total assets 3,702,152 8,651,539 an increasing number of collective impact programs for NetHope members and others in the NGO community. Total liabilities 1,264,066 4,869,320 Total net assets 2,438,086 3,782,219 NetHope also invested in additional staff positions in 2016 to improve services and expand programs, and focused on operational efficiencies and better- funded programs. As a result, net assets have grown year-over-year for the fifth year in a row. STATEMENT OF ACTIVITIES NET ASSETS Revenue FY 2015 FY 2016 Grants and contributions 12,717,787 7,492,447 4,000,000 Donated goods and services 881,643 1,348,714 3,500,000 Membership dues 707,517 763,489 Contract services and fees 451,100 330,189 3,000,000 Interest and other income 18,467 31,921 Total 14,776,514 9,966,760 2,500,000

2,000,000 Expenses FY 2015 FY 2016 Program services 12,660,719 6,602,356 1,500,000 General and administration 1,516,425 1,667,820 Fundraising 234,557 352,451 1,000,000 Total 14,411,701 8,622,627

500,000

0 2012 2013 2014 2015 2016 $619,965 $729,329 $2,073,273 $2,43,06 $3,72,219 Accenture Development MasterCard Partnerships (ADP) Microsoft OUR PARTNERS Aeris O3b Networks Web Services Okta ARE VITAL Amplify4Good Open Systems Appirio Planson In addition to our 50 members, the NetHope Baker & McKenzie PwC community includes 60-plus committed technology Box SAP and funding partners who help us apply the power of CDW Salesforce technology to the problems of humanity. We rely on Cisco Speedcast dedicated partners like Cisco, Microsoft, Facebook, DanofficeIT Google, The Patterson Foundation, UNHCR, USAID, Splunk and Visa. DocuSign Tableau EMC Tagboard In 2016, our partners contributed their expertise, Equinix The Patterson Foundation funding, equipment and services, and occasionally ESRI The Paul G. Allen Family Foundation even volunteers in the field. Others supported us as Eutelsat sponsors of the NetHope Global Summit or offered Thuraya Facebook products we could use from headquarters to the field. Twilio We are grateful to all of them. Fidelity UltiSat Google UNIT4 Hughes Network Systems UNHCR USAID Intelsat Visa IPA Vodafone ITC Global WE Johns Hopkins University Juniper Networks Marlink NETHOPE.ORG