STABILIZING FAMILIES, 30 YEARS STRONG

Annual Report 2020

CHAIRMAN’S Report

2020 was a year that changed more heart of what Family Centre does. lives in and globally than any We have risen to the needs of the year in living memory. I am saddened community by delivering services in different ways with no significant Navigating Through by the heart-breaking losses than a Pandemic: many in our community have endured. reduction in the numbers served or overall efficacy. I wrote at this time last year, in 2019’s Managing Unexpected report, that there was the potential for Financially, the commitment and Changes within generosity of our Donors never wavered, what was largely at that juncture a Bermuda’s Third Sector health crisis which could morph into an and saw us able to report a surplus economic crisis and in turn shift into of income over prudently managed social crisis. I would suggest that we expenses. Our Fund Development are still potentially on that journey. activities have shifted over the past At the time of writing this report, we 5 years towards meaningful multi-year are coming out of our second version programme-specific grants, and this has of “Shelter in Place” restrictions. stood us in exceptionally good stead. Unfortunately, mutations of the The pandemic has unquestionably COVID-19 virus persist around the globe, shown the strength of Family Centre and the overall financial impact remains and other non-profits in rising to the to be seen as we are far from any sort challenges that our community faces. of meaningful economic recovery. Our partnership with others that provide We remain ever vigilant in looking for complimentary services to our own has signals of changing or deepening social been strengthened, both informally and issues and I fear that mental scarring through bodies such as the Inter-Agency will take much more time to manifest Committee for Children & Families (IAC), and then heal. and the Nonprofit Alliance of Bermuda. We are incredibly proud of our unique Despite the extraordinary challenges identity, capacity, and achievements. of 2020, the employees of Family We will always be willing to work with Centre have never wavered from their others that share our vision, passion, commitment to strengthening families and commitment to operational to create a healthier Bermuda for our excellence. It is our belief that such children. With that said, we have had partnerships make for a stronger a successful year operationally and Third Sector. financially. On behalf of the Board and Staff, Operationally, our Executive Director I thank all our Donors, Volunteers, Dr. Sandy De Silva has already proven Partner Non-Profits, and other herself to be everything that the Board stakeholders for their exceptional hoped for when we appointed her to the support and for sharing our belief position last year. Sandy is supported by in a brighter future. an exceptional Management Team and Staff. The Board, despite the year’s upheaval, also did not have to consider any impact to staff positions. The work JUSTIN FREISENBRUCH of these extraordinary individuals is the Board Chair

2020 Annual Report 1 EXECUTIVE DIRECTOR’S Report

There was no question that Family Centre had a significant role to play 30 Years in helping children, youth and their families through these tough times. 3 In March 2020 we swiftly adjusted to and Going delivery of programmes and services remotely. We significantly increased our Strong crisis management efforts and, through the amazing generosity of donor foundations, companies and individuals we secured food vouchers and filled technology gaps for our clients. The pandemic catapulted Family Centre into a space of practicing what The year 2020 brought us we preach: grow from crisis, display unprecedented events challenging resilience, pivot creatively, create new our health and overall well-being. goals if the old ones are no longer a fit We experienced a devastating and keep putting one foot in front of pandemic, economic instability, the other and ultimately look behind record-breaking unemployment rates, you to learn lessons from yesterday, and heart-breaking displays of social but do not stop progressing into injustice. No one was left unaffected tomorrow with strength and hope. by the COVID-19 pandemic. As the pandemic wore on the demand for Amid the upheaval of a pandemic, our counselling services increased founder and former Executive Director, with children displaying symptoms Martha Dismont, retired from Family of anxiety, depression and or Centre on June 30, 2020. She left a adjustment difficulties brought on legacy of 30 years of advocacy for by the trauma of 2020. A similar children and families and the trend was experienced in the United inspiration that much more is yet to States and the United Kingdom. come for the organization. Martha’s Many more people will experience retirement concluded a year-long situations linked to poor mental succession plan for which I remain health outcomes as we continue to entirely grateful. We were able to move through the pandemic. These celebrate our former Executive Director situations will lead to stressed and Dr.Stephanie Guthman, former households which leads to an Director of Specialized Training and unwell community. Assessment, who also retired from Family Centre on June 30th in

2 2020 Annual Report meaningful ways in accordance with , donors, volunteers, Government’s safety guidelines in 2020. community partners, friends and family members. This Annual Report will As the new Executive Director of Family detail Family Centre’s 2020 highlights Centre, I am truly honoured to lead a and we hope you will clearly see how diverse and inclusive organisation it truly takes a village to stabilize and driven by strong core values. We nurture children and families. practice principles that focus on building individual and community This year marked Family Centre’s 30th capability to develop solutions to social Anniversary and we are still going problems. We see ourselves as an strong. Our mission remains to essential service in our community and strengthen families to create a healthier play a vital role in the safety net of our Bermuda for our children. This mission country. In 2020, we played a pivotal was never more important than in 2020 role in helping to stabilize families in when the pandemic wreaked havoc on our community during the major throes our mental wellbeing. The collateral of the pandemic. 2020 reinforced the damage on the psyche of our society need for a continuum of care, is something that we will have to heal particularly, so that we could lean more from over the long-term. Family Centre on one pillar of service delivery when will continue to play its part in helping the other pillars were being challenged to heal our community by providing due to pandemic restrictions. Our therapeutic programmes and services advocacy and collaboration efforts at no cost to children and their families. in 2020 significantly increased to ensure that we maximized partnerships with other human service organisations DR. SANDY DE SILVA, PSY.D. to support each other and the Executive Director community through our collective efforts. We also delivered multiple mini campaigns to send as much information out to families so that they could have the tools to manage their stress and enhance their bonds through this trying time. A look back at what was accomplished in 2020 has been humbling and inspiring. We could not have survived, and even thrived, without the hard work, dedication, and support of our staff,

2020 Annual Report 3 2020 HIGHLIGHTS Family Centre impacted 700 people in 2020.

A total of 19 different programmes and services were delivered.

were supported by our received supplementary support 111 Intensive Counselling 40 by participating in our Social Services Skills Groups and/or therapeutic Families Children Specialized Camps

“Counselling really helped open communication children participated in our lines in my family. I also learned some things 167 Community Programmes, including... about myself and my own healing process. My daughter has been practicing healthier coping strategies. Although we are still met with BEYOND RUGBY serious challenges, we are now discussing feelings instead of keeping them in. I have been BEYOND YOGA so thankful and grateful for the help and genuine care for my family.” YOUTH LEADERSHIP ACADEMY — Counselling Services Parent

“Other people are doing gang stuff because they “Youth Leadership Academy (YLA) has helped me have nothing to do. A way to prevent this is to have to see what I really want to do as my future career programmes like Beyond Rugby that involve the choice and helped me prepare for life after high youth. At Beyond Rugby, people listen to you and school by supporting me with college and scholarship are there for you. In the beginning, I was not passing applications and essays. YLA also helped me to find some of my classes, but when I got help and time my voice, to speak up for myself and others. Bonding to do my work, I started to pass more classes. After with my friends and the YLA staff team has been the participating in Beyond Rugby, I was picked for the most enjoyable part of the programme for me. The National Squad, which allowed me to travel the world most important lesson I am taking away from YLA and see different cultures.” is to be true to myself, and to not let anyone try to change who I am and my purpose in life. I now know — Beyond Rugby Student to never let anyone try and put me down.”

— YLA Programme Graduate

WE ACHIEVED THIS TOGETHER IN A PANDEMIC – THANK YOU!

4 2020 Annual Report OUR YEAR IN REVIEW $2.97+ million raised

There were 127 participants 37 Families who attended attended our evening Family Groups 7 Training that promote positive parenting skills Activities

Family Centre actively participated in 3 collaborations: • Youth Development Zone (YDZ) We hosted • Nonprofit Alliance of Bermuda (NAB) special • Healing Individuals from Violence 17 events & Emotional Abuse (HIVE) 13 Virtual & 4 Hybrid

Bermuda ACEs Study, Mentally Healthy Bermuda Panel Discussion, COVID-19 Family Emergency Fund Appeal, & World Children’s Day

2020 Annual Report 5 COUNSELLING SERVICES Report

In 2020 the Counselling Team As soon as the island transitioned into provided mental health services in “Shelter in Place,” the Counselling team person at the beginning of the year, moved into providing crisis Therapeutic and then due to COVID-19 in March, management to clients in counselling the Counselling Team had to services. Staff distributed therapeutic Care in a transition to telehealth services. arts and crafts packages to families to provide healthy distraction and stimulation for children. We delivered Pandemic The Counselling Team remained MarketPlace food vouchers and open and available for families groceries to families needing food. The throughout the coronavirus pandemic. Counselling Team staff also developed It was the resilience, creativity, and resource packets to help parents talk flexibility of the Counsellors and the with their children about the pandemic. Family Support Specialists that We ended 2020 with 4 families on the allowed screenings, short-term waiting list to be seen, with an average counselling, intensive counselling waiting time of one month. services, and therapeutic groups to continue to be delivered to help to SUSAN RICHARDSON stabilize our families. Director of Counselling Services

“85% of clients in Intensive Counselling Services reported their child’s challenges had decreased and they were able to function better as a parent and better able to manage family problems.”

6 2020 Annual Report Counselling Services by the Family Groups number of children attending the social skills groups and specialized Numbers We had to limit the number of families camps due to COVID-19 restrictions. In 2020, there were 288 points of attending Family Groups in person Children who actively participate in contact with children and families in due to COVID-19 restrictions. A total counselling services were able to find our counselling services. There were of 37 families participated in five a safe and therapeutic environment in 100 families that received screenings Family Groups delivered in 2020. our two Specialized Camps. to determine how Family Centre could Families had the opportunity to meet their needs, or if a referral to engage in groups such as “Successful Children in our groups and camps another more appropriate resource Solutions for Parenting Teens,” received support on how to recognize was necessary. A total of 111 families “Co-Parenting & Blended Families” and regulate their emotions. During were seen in our most intensive (delivered twice), “Super Parenting sessions, the children tried different counselling services, which can last in the Zone,” and “Parent Stress calming techniques. The children that from 6 weeks to 18 months. Of these Management” (Zoom). Families who participated in our social skills families, 44 received the short-term attended Family Groups reported sessions developed skills such as counselling and case management improved parenting skills as well as coping with tough feelings, positive service called Triage and 67 of these an improved relationship between communication, following reasonable families received long-term one-on- them and their child or children. directions, teamwork, and building one counselling services. Of the self-confidence. Triage clients, 88% who were surveyed at discharge reported a reduction in Supplementary Social Skills the initial crisis at completion of Groups & Specialized Camps services and reported that Family Many of the children in intensive Centre provided them with good one-on-one counselling services are support while they were in services. offered our supplementary social In their exit surveys, 85% of clients skills building groups and camps. in Intensive Counselling Services Twenty-seven children participated reported their child’s challenges had in our three Social Skills groups and decreased and they were able to 13 children participated in our two function better as a parent and better Specialized Camps (delivered in July able to manage family problems. and August). We had to limit the

2020 Annual Report 7 COMMUNITY SERVICES Report

In 2020, the Community Team and take concrete steps forward. A Story of developed new ways of supporting In addition to the individualized support and engaging youth and their families provided, we are proud that in 2020 we Stabilizing in our Outreach Services. In a year delivered all group components of our filled with loss and uncertainty, we Beyond Rugby and Youth Leadership Vulnerable grounded ourselves in our role as Academy (YLA) programmes. Due to Youth & Community Support Workers and ever-changing COVID-19 restrictions successfully provided youth and there were innumerable barriers to the Families families with consistent connection smooth implementation of Community and practical support. Outreach programmes. Ultimately, this Early in the year, our team recognized challenged us to get very clear on our how quickly any family’s circumstances programme objectives and find creative could change and the complexity of ways to meet them. A modified Beyond compounding COVID-19 and other life Programming structure called Beyond stressors. Therefore, we routinely Yoga was one of the creative strategies reassessed the needs of youth and that evolved to deliver programme and families and customized the manner was successfully offered to our and level of support provided to their Dellwood Middle School students. unique situations. The Community Through the process of 2020’s rapid Team evaluated financial stability, adjustments, we made changes and childcare resources, relationship learned lessons that will strengthen stressors, technology challenges, and our programmes for years to come. physical and mental health risks. We However, most importantly, in a year strengthened our relationships with characterized by disruption and community partners and drew on our disconnection, we provided youth Donor-Provided COVID-19 case-management and advocacy skills with consistent safe spaces to process challenges and experience belonging. Support for Community to link families to basic needs, such as food, housing, mental health services For many young people, this regular Youth and Families and medical care. The team, with opportunity for positive connection generous donor support, sourced was a lifeline. • 20 Laptops critical items such as computers, Wi-Fi internet access, wellness resources, LEILA WADSON • 19 Headsets academic support, and legal support. Director of Community Services • 15 Internet Vouchers Youth and families were also encouraged to explore their broader • 7 Mobile Phone Top Ups support systems. Our clients were provided with emotional support and • 4 Wi-Fi Connectors coaching by the Community Team to help them draw on their strengths, • $8,000 in grocery vouchers process roadblocks and emotions,

8 2020 Annual Report Community Team (L-R): Latoya Bridgewater, Elizabeth Francis, Deneca Zuill, Ian Coke and Leila Wadson

Beyond Rugby student:

“Beyond Rugby helps me stay focused and care more about my education. I keep up to date with my grades online and have learned more about my career and myself through the seminars we have had. I have learned to take losses as lessons, not as a beating. Beyond Rugby helps me stay proactive and out of trouble.”

Youth Leadership Academy (YLA) parent:

“YLA has been a major blessing in my son and daughter’s lives. It has kept them out of trouble and on the right track in school. Having the extra support from someone who is encouraging them to set goals and follow through with their work has helped more than I think you will ever know. I cannot do it all by myself and Family Centre has been that village that has provided the caring adults that go above and beyond for my child. At the beginning of the school year, my son set academic goals. However, not having a laptop and having to adjust to all the new COVID-19 rules affected him emotionally. I have seen so much improvement since Family Centre provided a laptop. My son’s confidence has increased, and he is more driven. His ability to communicate has also improved. My daughter had the opportunities to explore multiple careers she was interested in and got her current job due to the YLA Building My Future programme. There truly are no words I can use to express my gratitude for your programmes; they offer eye-opening experiences, teach youth how to gain confidence in expressing themselves and they expose them to subjects that they do not learn about in school.”

2020 Annual Report 9 MARKETING Report

Our messages relayed three important a mini awareness campaign advocating “Messages of themes: on the radio, local media and within the mental wellbeing 1. Family Centre is an essential service, schools, UNICEF’s 2020 Six-Point Plan stabilizing vulnerable families by to Protect Children. and how families providing basic needs amidst an They are: unprecedented pandemic and 1. Ensure all children learn, including could access our limited access to resources. by closing the digital divide. 2. Family Centre was open ‘virtually’ therapeutic care 2. Guarantee access to health and during Shelter in Place for children nutrition services and make were critical.” and their families needing vaccines affordable and available to therapeutic care. every child. 3. Family Centre continued to advocate 3. Support and protect the mental for the mental health of children and health of children and young people families as they navigated the and bring an end to abuse, gender- hardship of the pandemic. Similar to many other organizations based violence, and neglect in who provide intervention and Family Centre was featured in local print childhood. counselling services, Family Centre’s and online media over 50 times in 2020. 4. Increase access to clean water, marketing plans had to abruptly There were many press releases, articles sanitation and hygiene and address change as the threat of a pandemic and ads, in addition to social media environmental degradation and reached our island. We were expecting posts on how to access Family Centre’s climate change. our messaging and ads for the year to therapeutic services, particularly if consist of celebrating Family Centre’s families were feeling vulnerable or 5. Reverse the rise in child poverty and 30 years of serving Bermuda’s children, needed therapeutic care. Other initiatives ensure an inclusive recovery for all. the retirement of its founder, and to included the successful launch of one 6. Redouble efforts to protect and continue to build on the community’s of Bermuda’s first batch of virtual events support children and their families awareness of our programmes and called ‘SIP’ Series. There was a living through conflict, disaster, and services. Understanding the duress groundbreaking ‘Mentally Healthy displacement. that families and the country would Bermuda’ panel discussion delivered and experience, we reprioritized our produced by Family Centre and filmed Family Centre’s marketing strategy had marketing plan to include messages by Red Bicycle that aired on BBC. It also to become laser focused in 2020, and of help, hope and stability. Bermuda’s included a simultaneous live feed on we met our objectives despite living children and their resilience would be Facebook. As Bermuda slowly came out in a pandemic. Families became more tested as we continued to weather the of its Shelter in Place restriction, Family aware of the services Family Centre impact of the COVID-19 pandemic and Centre also successfully promoted and provides and we engaged with the so messages of mental wellbeing and held an in-person fundraiser called ‘This community to encourage self care, how families could access our Old House’. including hosting a panel discussion therapeutic care were critical. with other mental health experts on Despite the new priorities in our plan, the importance of mental health in a we did of course announce the pandemic. As Family Centre’s Marketing retirement of Family Centre Founder Chair, I am pleased that during 2020 the and Executive Director of 30 years, organization stayed true to its mandate Martha Dismont, whose presence and and continued to diligently service those incredible impact continues to be felt. most vulnerable in our community. Close to the heart of Family Centre is the annual celebration of World KATHRYN KELLY Children’s Day. Family Centre launched Marketing and Public Relations Chairman

10 2020 Annual Report Family Centre is here for you. As 2020 comes to an end Family Centre wishes to remind you that we are here for Bermuda’s children and families.

We offer confidential Counselling Services with nurture and care

There's no better investment We can help families with children between the ages of 4-18 years with: than in a child • Aggressive and/or Acting Out • Family Relationship and Behaviours Communication problems Strengthening families to create a healthier Bermuda for our children. • Impulse Control Challenges • Behaviour Management • Adjustment Challenges • Anger Management and Conflict • Symptoms of Anxiety and Depression Resolution • Symptoms of Trauma • Life Skills (communication, organisational skills, time • Grief and Loss management, social skills, • School Issues co-parenting)

We offer Community Programmes to help develop confident young people

BEYOND RUGBY | YOUTH LEADERSHIP ACADEMY

(441) 232-1116 | [email protected] | @FamilyCentreBDA | www.tfc.bm

This ad space has been generously donated by:

2020 Annual Report 11 EVENTS Report

Hybrid events were also delivered. for questions and answers from the Family Centre’s annual Cup Match Tag public. Our panelists were: Rishée Day was the first hybrid event we Paschal, MS, Senior Counsellor (Family hosted. We wanted to keep the Cup Centre); Dr. Gemma Harris, ClinPsyD, Let’s Get Match Spirit going safely and CPsychol, Senior Clinical Psychologist responsibly amidst the pandemic (Solstice); Tawanna Wedderburn, MSW, Virtual! restrictions. Thanks to the generosity of Cert. MFT, Clinical Director, Mental Clarien Bank, our Tag Day Corporate Health Services (MWI); Dr. Cherita Sponsor, we promoted Tag Day on Rayner, PsyD, Clinical Psychologist various local stations and all media (MWI); and Aria Bean, MSW, Counsellor platforms. Cricket personalities (EAP Bermuda). The feedback from the participated in video interviews and community was extremely positive. colourful animations were created Family Centre also shared a “5 C depicting Bermuda’s unique Cup Match Challenge” with the community. traditions. Sargasso Sea also aided in We challenged everyone to: Connect, This year was like no other we have the delivery of our Cup Match ribbons Create, Calm, Care and Cook. The experienced in the planning and throughout the island. aim of the challenge was to promote delivery of events. All carefully laid healthy self-care practices to take plans for our fundraising events were “This Old House” was our first in-person care of one’s mental health and rendered null and void as Bermuda fundraiser in 2020 hosted on October 3. promote wellbeing, particularly navigated the uncharted waters of a World Children’s Day was also an during stressful times. pandemic. This was the year the Fund in-person event. We asked schools and Development team, our donors and companies throughout the island to No doubt 2020 was a challenging volunteers worked alongside each help us ‘turn the world blue’ by wearing year for events, but there was a silver other to support our children and blue on November 20. There were lining. The year brought amazing families. The year 2020 would require many wonderful pictures of students collaborations, and stretched our a steep learning curve and agility shared by schools and local media that creativity and resourcefulness. Through in both thoughts and actions. Pivot showcased participating schools our SIP Series we were able to promote became the catch word that non- uniting in support for children’s rights local vendors and their incredible skills profits had to embrace to remain around the world. Last, but not least, on and met new friends such as creative viable in this space. November 21, A “Night of Music” event production team Red Bicycle. However, was held bringing Family Centre’s critical to our events’ success was you. Family Centre as an organization series of events to a fitting close. quickly became familiar with using A huge thank you to our donors, online tools to deliver telehealth, Family Centre throughout the pandemic supporters, special events committee meetings, and virtual events. On April 4, also created and produced informative members and our phenomenal 2020 Bermuda sheltered in place and events for the wellbeing of the volunteers. Family Centre hosted our first virtual community. We are proud of the Quarantine Coffee on April 17, 2020. Our Mentally Healthy Bermuda Panel SIP Series virtual fundraisers premiered Discussion with mental health THANIA REDMAN on May 14 and since then we have not professionals, hosted by Family Relationship Development Director looked back. There were 13 virtual Centre’s Executive Director, Dr. Sandy events delivered in 2020 to raise funds De Silva, PsyD. It was aired on Bermuda and help to ensure children and families Broadcasting Company television on received the therapeutic care they need. June 8, with live streaming on Facebook

12 2020 Annual Report 2020 Annual Report 13 OPERATIONS REPORT

Caring for Environmental stewardship is defined We also had an ambitious goal of Children and the as “The responsible use and protection funding a solar panel installation of the natural environment through project at our Sunshine League House. Environment conservation and sustainable Despite the many challenges in 2020, practices to enhance ecosystem we successfully partnered with BE resilience and human well-being.” Solar and other donors who were It is not surprising, then, that Family willing to help us reach this goal. Centre’s staff and board have Good stewardship of funds provided embraced commitment to the by our donors is of paramount concept. As the definition outlines the importance. Every dollar saved on commitment to nurture resilience in expenditures, is another dollar that our ecosystems, so too does Family contributes to Family Centre’s Centre, an essential human services sustainability and further supports organization, seek to nurture and client’s needs. We are committed cultivate resilience and well-being in to controlling expenses which will our clients; a complementary objective. enable us to re-direct funding to services that directly support our families. Throughout 2020, we worked to further develop an organizational culture fully At Family Centre, we are committed aware of the value of conservation. to going Green! This was not a difficult task as we have many home gardening advocates, on BONNIE CLAGGETT staff, who compost, recycle, and are Chief Operations Officer willing to share their growing tips! We collaborated with a Bermudian-owned landscape company whose staff members assisted our sustainability efforts by planting an edible garden, which we were then able to nurture, grow, and harvest. This helped us to provide organic vegetables to a number of our clients, at no cost to them, and served as a tangible way to promote a healthier lifestyle for families often challenged with being able to afford to make better food choices.

14 2020 Annual Report BOARD OF DIRECTORS

Justin Freisenbruch Adam Laing Donnie Francis Gail Williams Chairman

Glenn Titterton Jennifer Wilson Jerome Overbey Megan Boyle Immediate Past Chairman Secretary to the Board

Tracy Packwood Valerie Pethen Kathryn Kelly Dr. Sandy De Silva, Psy.D. Deputy Chair & Treasurer Family Centre Executive Director and Ex-Officio Board Member

Scott Pearman

2020 Annual Report 15 FUND DEVELOPMENT Report

Relationships and Creativity: Building Blocks for Fund Development Success

Family Centre began 2020 in a restrictions. The cancellation of Family Centre also looked within to positive financial position. The in-person events resulted in major assist with vital fundraising. Family surplus gained at the end of 2019 reduction of funding from the events Centre staff participated in a “Candles was pivotal to the buoyancy of our revenue stream. It took creativity, agility, that Care” sales drive, launched organization and the delivery of and commitment to find uncharted internally on November 4 through therapeutic programmes and services ways to run virtual events that were December 15, 2020. Family Centre staff during an unprecedented COVID-19 engaging and entertaining for the contributed to 202 candle sales which pandemic. The impactful public. This was certainly a time that was a wonderful success. Family conversations that were had with our everyone needed some relief from the Centre’s Fund Development Committee donors and their receptive responses daily challenges that COVID-19 brought also engaged in an end of year mini to the importance of both multiyear to our shores. Fund Development’s campaign with friends and family to funding and front-loaded funding have commitment to pursue virtual events assist us in meeting our events revenue been the bedrock of our sustainability and their unwavering faith in our donors target. Everyone on our Board, staff, in 2020. This enabled uninterrupted saw Family Centre host an amazing and subcommittees all played an delivery of critical therapeutic care 17 fundraising events. Thanks to our amazing role in ensuring our children to vulnerable children and families special events committee members: and families would be able to receive during a very challenging year. Megan Boyle, Maribeth Anderson, the care and therapeutic nurture they Georgia Benevides and Sam Sangster would need. As Bermuda ‘sheltered in place’ the and the Fund Development team; Fund Development Department’s Family Centre made it through 2020 Family Centre launched a successful successfully thanks to our loyal donors priority was to revise its revenue virtual “SIP Series” of classes during projections given the possible risks to and partners. What we have Shelter in Place. Fund Development’s experienced as a collective from early the fundraising landscape and pivot ability to be nimble and creative resulted accordingly to meet the leaner revenue 2020 to date, will show up for many of in the successful delivery of 13 virtual us as mental and emotional stress. projections so that the organization fundraisers in 2020. never had to compromise programmes Therefore, the therapeutic programmes or services. We immediately connected and services of Family Centre will with our donors to check in with them continue to be a critical service within and talk about how we were keeping our community working to ensure we our virtual doors open by using have a mentally, emotionally, and telehealth and becoming designated socially healthy Bermuda in the months an “essential service.” Becoming and years to come. recognized as “essential” allowed staff Thanks to every donor, partner, to deliver bags of groceries, food foundation, company, and volunteer in vouchers, laptops and headsets to Bermuda and abroad for standing with financially vulnerable families. We us. The tremendous generosity you advised donors of the basic needs of extended to us ensures we can continue the children, youth and families that we to advocate and support children and work with. Due to the amazing support their families for a healthy Bermuda. of the donor community, both funding for running the organization and COVID-19 specific relief funding was THANIA REDMAN provided to assist in stabilizing many Relationship Development Director vulnerable families during 10 months of significant economic uncertainty. On behalf of the Fund Development Committee Our fundraising events were significantly challenged due to COVID

16 2020 Annual Report FINANCE Report

Over the last few years, the annual Treasurer’s report has referenced Family Centre’s strategic focus on building a sustainable financial platform. The challenges of the COVID-19 pandemic in 2020 provided a clear Your 2020 Your Dollars illustration of of how important this is. The Support At Work actions that have been taken to support this focus, which include promoting donor $2.97M $2.73M diversification, pursuing multi-year donations and cost management, served Family Centre well in 2020. At the onset of the pandemic, Family Centre prepared for gaps in funding which fortunately did not materialise. Donations – Int’l Companies Counselling Services Family Centre had strong financial results in Donations – Local Community Services 2020, achieving a net surplus of $237K which Companies and Institutions Advocacy and Training represents a 30% increase over 2019. The Donations – Individuals Intellectual Capital $216K (3%) decrease in revenues was offset Fee for Service by a $271K (5%) decrease in expenses. Administrative Events Income (net) Fund Development Donors were incredibly generous in 2020, In Kind Donations driven by an understanding that there would be challenges in certain funding streams and the Other Income importance of Family Centre’s services in such a unique and challenging time. Corporate and individual donations were up 12%, however this increase was offset by significant decreases 5 Year Overview – Profit and Loss in special event revenue and fees for services. 3,500,000 The decrease in expenses relates primarily to reduced programme, advertising and 3,000,000 operational costs directly impacted by 2,500,000 COVID-19 restrictions. Salaries increased as previously frozen positions were filled and 2,000,000 the outsourced accounting function was transitioned in-house. These positions have 1,500,000 been supported by multi-year donations. Looking forward, key objectives of the finance 1,000,000 function are to maintain robust financial 500,000 controls and continue to execute financial management strategies for maximising 0 financial performance and cash reserves. 2020 2019 2018 2017 2016 This is necessary to be able to manage the continuing challenges of the pandemic and Total Philanthropic Funding Donated Services manage the risks of future financial challenges. Total Fee-for-Service Other Income TRACY PACKWOOD Special Events (Net) Total Expenses Family Centre Treasurer

2020 Annual Report 17 CHAMPIONS MAJOR OF CHILDREN DONORS

Allan & Gill Gray Philanthropy A.P. Moller (Bermuda) Ltd. Fidelis Insurance Bermuda Limited The Argo Foundation Abacus Limited The Fischer Family of New Jersey Aspen Bermuda Ltd. Aecon International Management FOMO Ladies Services AXA XL Friends of the Family Centre Aeolus Reinsurance Ltd. Axis Capital Holdings Limited Georgia Marshall Allied World Assurance Company Ltd. GL Construction Bermuda End to End Anonymous Global Atlantic Re Limited Board of Directors of The Sunshine Anne & Bruce Williams League Gorham’s Limited AON Group (Bermuda) Ltd. Gosling’s Limited Brian & Nancy Duperreault Arch Reinsurance Limited Graham & Suzie Pewter Butterfield & Vallis Argus Group The Green Family Centennial Bermuda Foundation Assured Guaranty Re GreyCastle Life Reinsurance Ltd. Chubb Charitable Foundation – Athene Life Re Ltd. Guy & Louisa Swayne Bermuda Awbury Insurance Ltd. H. A. & E. Smith Ltd. Clarien Bank Bermuda Bacardi Limited Hannover Re Fairmont Hotels & Resorts BELCO Harbour Fiduciary Services Hamilton Insurance Group Bermuda Bridge Federation Hazel Brown HSBC Bank Bermuda The Bermuda Championship Hiscox Jenny & Buddy Rego Bermuda [Community] Foundation IBC KPMG Year 1 Cornes Island Health Services – Lancashire Foundation Bermuda Rugby Football Union Dr. Basil Wilson Lillian Martin Bermuda Shrine Club Island Health Services – Dr. Diane Kooiman BF&M March Limited Island Health Services – Mike Collins Burrows Lightbourn Ltd. Dr. Gerhard Boonstra Oil Management Services Limited Butterfield & Vallis Island Health Services – PartnerRe Ltd. Dr. Judith Boyce Carol Bromby & PartnerRe Ltd. Island Health Services – The Peter Cundill Foundation Dr. Margot Harvey PricewaterhouseCoopers Celia Powell Christina Westholm Island Health Services – RBK Advertising & Design Dr. Roddy Moore Christine & James Cornes RenaissanceRe James & Paula Few Claire A Smith Robert & Susan Cawthorn James & Vanessa Peniston Cohort Limited Ross & Caitlin Curtis James River Group Holdings Ltd. Colonial Group International Ltd. Validus Jardine Matheson International Conyers Dill & Pearman Services Limited Zurich Insurance Company Coralisle Group Ltd. Jeanne A. Hall (Bermuda) Ltd. D&J Construction Jeanne Atherden Dow Enterprises Ltd. Jeff & Samantha Sangster Enstar Group Jenna Brady & Paul Donohoe Essent Reinsurance Ltd. Jim & Debbie Butterfield Everest Re (Bermuda) Jim & Donna Leitch Expertise Bermuda Limited Jim & Frannie Maguire Family Centre Board of Directors John & Annarita Marion Fat Tire Massive Group John & Jean Campbell

18 2020 Annual Report COVID-19 FAMILY EMERGENCY FUND DONORS

John & Rosemary Talbot Price Lowenstein Acumen Group Ltd. JT Shaw Foundation The Purvis Sutherland Charitable Trust Arch Reinsurance Limited Judy Doidge QBE Blue Ocean Re AXA XL Justin & Nicolle O’Keefe Richard & Maria Harris Bermuda [Community] Foundation Kardias Club Richard & Mary Winchell The Bermuda Insurance Keith & Suzette Fisher Riihiluoma’s Flying Colours Management Association Kirk & Rhonda Caza Robert & Mary Childs Kitson & Company Limited Bermuda Rugby Football Union Robert W. Johnson IV Charitable Trust Lady Gibbons Bishop Vernon G. Lambe Sr., Ronnie & Patricia Viera L&F Indemnity Limited D.D., M.B.E., J.P. The Lepercq Charitable Foundation Roy Simpson Chubb Charitable Foundation – Liberty Specialty Markets The Royal Gazette Limited Bermuda Linda Tucker Sandys Rotary Club Members Cora Lee Starzomski Lindo’s Group of Companies Sargasso Sea Limited Garry and Julie Madeiros Lingard Limited The Shane Family Gene & Natalie Chiaramonte Lines Overseas Management Limited Sirius International, Bermuda Branch HSBC Bank Bermuda Lombard Odier Trust (Bermuda) Sompo International Limited. Karen Madeiros The Tang Family Foundation Lucky Elephant Yoga Lady Gibbons TGF Charitable Trust Fund Lynda B. Lovett Lindsey Cubbon Mr. & Mrs. Timothy Shelley Mr. Maamoun Rajeh Lynanne Sharpe Bolton Maiden Holdings Ltd. Tom & Heather Conyers Richard & Yemi Oduntan Mansfield Brock Tom & Robin Masters Ross & Caitlin Curtis Markel Corporation Transworld Oil Limited Martha Ferguson Treefrog Consulting Ltd. Sam & Lorissa Peters Mary McDonnell Davidson Victoria Webster in memory of Tracy Tepper Melissa Logie with Z Zurich Foundation Madeleine Webster Validus Michael & Anne Mello Walker Arcade Co. Ltd. Vince & Patricia McGeehan Walter & Nora Sharpe Michael & Zoe Butt Zurich Insurance Company Michelle Collins Willis (Bermuda) Limited (Bermuda) Ltd. MJM Limited The Willowbank Foundation MS Amlin Nat & Julie Holder Nicholas & Susan Weare Nick & Jenn Campbell Nomura Securities (Bermuda) Ltd. One Communications Orbis Investment Management Limited Orla Gregory P. and G. Vandoninck Patrick D. Tannock Pembroke Rotary Bermuda Club Philip & Eileen Thorne

2020 Annual Report 19 HOW YOU CAN HELP

Donate Every donation helps a child and a family receive the support they need. Donations are critical for Family Centre to develop and sustain services If you are interested in and to offer our programmes free of charge. We never take this support for volunteer opportunities granted. We are accountable for the dollars provided, and for maintaining the trust of those who support Family Centre. You are investing in the wellbeing or would like to make a and future success of our community. donation to Family Centre, There are many ways you can donate to Family Centre: please contact Host a Private Fundraising Event [email protected] Host Corporate Denim Days or call 232-1116. Host a Corporate Event Celebrate Milestones with a Donation Participate in Family Centre Fundraising Events

Volunteer We depend on dedicated volunteers for general help in our office, special events, marketing and fundraising, as well as coordinating and supporting Counselling and Community programmes. If you have time, flexibility and want to make a difference in the lives of young people and families, please contact us. We will find the right opportunity to make good use of your skills and talents.

How you can volunteer Community Programmes need volunteers to engage, support and encourage youth, by providing academic support, helping with career-enhancement skills, and sharing their passions, skills, talents and experiences to generally enhance positive youth development. Counselling Services need college-level volunteers with a background in clinical training to help with evening Family Groups and Specialized Camps during the school breaks. Event Volunteers are the backbone of our special events. Volunteers add the “fun” to fundraising and bring their skills in hosting, event management, technical support and more. Our events volunteers directly contribute to raising funds that sustain our programmes and services.

20 2020 Annual Report A BIG THANK YOU TO OUR DONORS! Sunshine League House 27 King Street Pembroke, HM 19 (441) 232-1116 @ FamilyCentreBDA

[email protected]

www.tfc.bm

Bermuda Registered Charity # 378