RATES 2018/2019 RATES FOR INTERNATIONAL TOURIST
Fantástico Sur Treks & Lodging | www.fantasticosur.com RATES FOR INTERNATIONAL TOURISTS 2018/2019 (Prices per person, in USD)
Meal service We o er breakfast, lunch, and dinner, as well as half (breakfast and dinner) and full HIGH SEASON board (breakfast, lunch and dinner). There are set menus for lunch and dinner, with a November to March No meals Half board Full board vegetarian option (book in advance). There are also lunch/dinner boxes to go that must included + lodging + lodging be requested at the front desk the evening before. Campsite sectors: Central, Chileno, Cuernos, Francés and Serón USD 20 USD 72 USD 90 Fully-equipped campsite* USD 42 USD 95 USD 115 (based on double occupancy) Breakfast Lunch Dinner Christmas or New Lunch or Full Half Year´s special dinner box • Single occupancy supplement USD 11 Board Board bu et dinner Fully-made bed Central Sector USD 80 USD 56 USD 20 USD 37 USD 37 USD 65 USD 25 Mountain Refuge USD 110 USD 160 USD 180
Single bed Mountain Refuges:* USD 110 USD 160 USD 180 Chileno, Cuernos and Francés Tent pad/platform campsite Tent pad or wooden platform, subject to the sector's availability. Hut with shared bathroom USD 180 USD 228 USD 250 Bathrooms are shared and include showers with hot water. Cuernos Sector (based on double occupancy) • Single occupancy supplement USD 160 Fully-equipped campsite* (*) Bring your own sleeping bag and save USD $5 on your lodging. Prices per person, per night Tent pitched on a wooden platform, sleeping bag, liner, sleeping pad and towel. Bathrooms are shared and include showers with hot water. MID SEASON September to October / April No meals Half board Full board Fully-made bed Central Sector Mountain Refuge included + lodging + lodging Lodging in mixed, shared rooms with bunk beds for 6 people. Each bed is equipped with sheets, blankets, and towels. There is Campsite sectors: also a USB port, a light, and a locker. Central, Chileno, Cuernos, Francés and Serón USD 15 USD 65 USD 82
Fully-equipped campsite* USD 35 USD 86 USD 105 (based on double occupancy) Single bed Mountain Refuge* • Single occupancy supplement USD 11 Lodging in mixed, shared rooms with bunk beds for 6 people. Each bed includes a sleeping bag, liner, pillow, and towel. There Fully-made bed Central Sector USD 90 USD 130 USD 145 Mountain Refuge is also a USB port, a light, and a locker.
Single bed Mountain Refuges:* USD 90 USD 130 USD 145 Chileno, Cuernos and Francés Hut The huts located in the Cuernos Sector o er rooms for 2 people (3, Hut with shared bathroom USD 155 USD 193 USD 210 subject to availability) with fully-made beds and towels. Every Hut Cuernos Sector (based on double occupancy) has firewood heating (Bosca fireplace) and shared bathrooms • Single occupancy supplement USD 135 exclusively for the huts.
(*) Bring your own sleeping bag and save USD $5 on your lodging. Prices per person, per night (*) Help us protect the environment and save money! Sleeping bag If you bring your own sleeping bag, you will get a USD $5 discount on lodging, and you will also help us reduce the amount of water used for Tent (for 2 people) + sleeping pad washing liners, while using our natural resources more e ciently. GEAR RENTAL USD 26 USD 17 USD 22 USD 15 You must indicate you are bringing your sleeping bag when booking. No High season Mid season High season Mid season refunds will be made upon arrival at mountain refuges and campsites. CENTRAL SECTOR
Mountain refuge beds* Fully-equipped tents* Tent pad campsite* Restaurant capacity*
(*) Fully-made bunk bed (*) based on 2 people per tent (*) Based on 1 person (*) 2 shifts for 80 people each
Bar/Restaurante Resting Áreas Spa (Hotel Las Torres) Wi-fi (for purchase) USB chargers in dining rooms Kiosk/store Credit/debit card accepted BRITÁNICO LOOKOUT POINT Luggage storage Lockers (refuge only) +10 Gear rental: sleeping bag, Amenities tent, liner and sleeping pad GREY Showers with hot water GLACIER FRANCÉS VALLEY NORDENSKJÖLD LOOKOUT POINT LAKE
É
GREY NORDENSKJÖLD Las Torres Base LAKE LAKE Lookout Point 5 Almirante Nieto Tourist Central Sector Nordenskjöld Lake attractions Horse stable SKOTTSBERG Other sectors Interpretive trail LAKE Lookout points
Campfires prohibited PEHOÉ LAKE
Fantástico Sur Treks & Lodging | www.fantasticosur.com
CHILENO SECTOR
Mountain refuge beds* Fully-equipped tents* Wooden platform campsites* Restaurant capacity*
(*) Single bunk bed (*) based on 2 people per tent (*) based on 2 people per tent (*) 2 shifts for 40 people each
Bar/Restaurant Wi-Fi (for purchase) USB chargers in dining rooms Kiosk Credit/debit card accepted BRITÁNICO Luggage storage LOOKOUT POINT Lockers (refuge only) Gear rental: sleeping bag, +8 tent, liner and sleeping pad GREY Amenities Showers with hot water GLACIER FRANCÉS VALLEY LOOKOUT POINT
GREY NORDENSKJÖLD LAKE LAKE 2 Chileno Sector Tourist Las Torres Base Lookout point attractions Del Silencio Valley* SKOTTSBERG Other sectors LAKE (*) Hiring a guide recommended. Lookout points
Campfires No cooking PEHOÉ prohibited allowed LAKE
Fantástico Sur Treks & Lodging | www.fantasticosur.com
CUERNOS SECTOR
Mountain refuge beds* Fully-equipped tents* Wooden platform campsites* Equipped cabins* Restaurant capacity*
(*) Single bunk bed (*) based on 2 people per tent (*) based on 2 people per tent (*) based on 2 people per cabin (*) 2 shifts for 50 people each
Bar/Restaurant Resting area Wi-Fi (for purchase) USB chargers in dining rooms Kiosk Credit/debit card accepted BRITÁNICO Luggage storage LOOKOUT POINT Lockers (refuge only) Gear rental: sleeping bag, +8 tent, liner and sleeping pad Showers with hot water GREY FRANCÉS VALLEY Amenities GLACIAR LOOKOUT POINT
GREY NORDENSKJÖLD LAKE LAKE Ö 3 View of Los Cuernos Cuernos Sector Tourist Nordenskjöld Lake attractions Waterfall Other sectors SKOTTSBERG LAKE Lookout points
Campfires prohibited PEHOÉ LAKE
Fantástico Sur Treks & Lodging | www.fantasticosur.com
Fantástico Sur Treks & Lodging | www.fantasticosur.com
FRANCÉS SECTOR
Mountain refuge beds* Fully-equipped tents* Wooden platform campsites* Restaurant capacity*
(*) Single bunk bed (*) based on 2 people per tent (*) based on 2 people per tent (*) 2 shifts for 25 people each
Restaurant Wi-Fi (for purchase) USB chargers in dining rooms Kiosk BRITÁNICO Credit/debit card accepted LOOKOUT POINT Luggage storage Gear rental: sleeping bag, +5 tent, liner and sleeping pad GREY Amenities Showers with hot water GLACIER FRANCÉS VALLEY LOOKOUT POINT
GREY NORDENSKJÖLD LAKE LAKE 2 Francés Sector Tourist Francés Valley Lookout Point attractions Británico Lookout Point SKOTTSBERG Other sectors LAKE Lookout points
Campfires prohibited PEHOÉ LAKE
Fantástico Sur Treks & Lodging | www.fantasticosur.com SERÓN SECTOR
Fully-equipped tents* Tent pad campsite* Restaurant capacity*
(*) based on 2 people per tent (*) Based on 1 person (*) 2 shifts for 20 people each
Bar/Restaurant Wi-Fi (for purchase) USB chargers in dining rooms Credit/debit card accepted Luggage storage Gear rental: sleeping bag, tent, liner and sleeping pad +5 Showers with hot water Amenities BRITÁNICO LOOKOUT POINT GREY GLACIER FRANCÉS VALLEY LOOKOUT POINT
2 Tourist Paine River attractions Paine River Lookout Point GREY NORDENSKJÖLD LAKE LAKE Serón Sector Other sectors Lookout points Campfires prohibited SKOTTSBERG LAKE
PEHOÉ LAKE Fantástico Sur Treks & Lodging | www.fantasticosur.com Remember, for every night you pay in one of our lodgings, USD $2 is donated to NGO AMA Torres del Paine. This way we all contribute to the natural and cultural conservation of the Park and of Cerro Paine Reserve. Welcome Center Our Welcome Center is the first point of contact with visitors when they arrive at Cerro Paine Reserve. Our modern and cozy design o ers:
Co ee Information Mountain Bathrooms Excursions Bus tickets shop desk gear storedesk
Please remember: Booking in advance is required to stay at the campsites and mountain refuges within the park. Puerto Natales Hours Contact information O ce Monday through Friday: 9:00 am to 1:00 pm | 3:00 to 7:00 pm Telephone number: (+56) 61 2614184 Esmeralda 661. Saturday: 9:00 am to 2:00 pm For more information, contact your booking agent. Sunday and Holidays: Closed.
Fantástico Sur Treks & Lodging | www.fantasticosur.com Fantástico Sur’s Service Policies (Direct) Fantástico Sur’s Service Policies (Direct)
Reservation requests
1. All reservation requests, changes, and cancellations must be submitted in writing, via email, to [email protected] or through our website www.fantasticosur.com. All relevant information for managing the request must also be sent.
2. The request will be answered via email and a confirmation number will be enclosed. This number must be clearly indicated on the tour operator's voucher, which will be requested at check-in at the mountain refuges.
3. Once the customer receives the reservation confirmation, it will be considered accepted unless the customer requests corrections or changes to the confirmation.
4. Reservation confirmations will be sent within 24 hours if they include programs or services provided entirely by Fantástico Sur. For programs including third-party accommodations, the term may exceed these 24 hours, in this case depending exclusively on the response of the accommodation provider.
5. Reservations of up to 9 passengers will be considered as individual bookings and for 10 or more as group bookings.
6. Any confirmation of availability in writing or via telephone is not considered to be a confirmation of reservation. Therefore, Fantástico Sur will not be held responsible for claims due to any confirmation not in writing that was provided by a tour operator based on information regarding availability.
PLEASE NOTE: If you wish to bring your own sleeping bag and save USD $5, you must state so upon booking. This discount will be applied for each night you book at Fantástico Sur’s mountain refuges and/or fully-equipped campsites. NO REFUNDS OR DISCOUNTS will be made in the mountain refuges and campsites subject to this discount.
Payment and cancellation policy
1. Full payment of the reservation must be made within 5 days after receiving the confirmation. If the payment is not made by this deadline, the reservation will be cancelled automatically.
RESERVATIONS NOT PAID BY THIS DEADLINE WILL BE AUTOMATICALLY CANCELLED BY THE SYSTEM.
Fantástico Sur Treks & Lodging | www.fantasticosur.com Fantástico Sur’s Service Policies (Direct)
Payment and cancellation policy
2. The cancellation periods are the following:
INDIVIDUAL BOOKINGS GROUPS 31 or more days before check-in 45 or more days before check-in No fee Within 15 to 30 days before check-in Within 30 to 44 days before check-in 50% fee 14 days or less before check-in 29 days or less before check-in 100% fee NO SHOW 100% fee (VAT included)
3. Payment must be made in the previously confirmed currency, and proof of deposit sent to your booking agent and to [email protected], indicating the name on the reservation, code, and check-in date.
4. If a passenger does not show up on the check-in date at the reserved lodging, the stay and services will be charged and billed in full (NO SHOW). An invoice will be issued, including taxes (VAT), even if the reservations were eligible for the tax exemption for international tourists.
5. The costs of any commissions or fees for paying via bank transfer are the exclusive responsibility of the customer, who must ensure the total amount confirmed by Fantástico Sur is paid. Likewise, in case of refunds due to cancellations or changes, the customer will be responsible for paying any commissions from the bank or other payment systems. Fantástico Sur will only assume responsibility for cases that are the entire responsibility of Fantástico Sur.
6. There will be no refunds if the case does not comply with our commercial terms and conditions set in this pricing policy.
Children
Campsites: Children under 10 do not pay for the campsite but do pay for meals and equipment such as sleeping bag, liner, and sleeping pad (1 child per adult).
Mountain refuges: Children under 3 sharing a bed with one of their parents do not pay for the bed but do pay for meals and equipment such as sleeping bag, liner, and sleeping pad (1 child per adult).
Fantástico Sur Treks & Lodging | www.fantasticosur.com Fantástico Sur’s Service Policies (Direct)
Payment and cancellation policy
Free For groups of 15 passengers, lodging for 1 person is free (campsite or refuge) including the same services as the group. Corkage fee Bringing drinks for consumption inside the mountain refuges is not permitted. For wine, a corkage fee must be paid per bottle.
Terms and conditions Rates in USD are exempt from VAT and only apply to international guests that meet the exemption requirements.
Rates in CLP include VAT and are exclusively for Chilean nationals.
Responsibilities
1. Fantástico Sur will send a list with suggestions on essential clothing and equipment required for mountain activities. However, it is the guest’s responsibility to find out more about the destination in order to decide what equipment to bring.
2. Fantástico Sur is not responsible for refunds within the periods explained before or for no show due to bad weather, road closures, natural phenomena, theft, problems with connecting flights, social or political demonstrations or issues arising from them, personal problems, whether health-related or otherwise, or any other event outside the control of the company that may prevent arrival or access to Torres del Paine and Fantástico Sur’s refuges and campsites. To prevent any losses, we recommend purchasing travel insurance. Fantástico Sur will provide all the necessary documents to allow the guest to collect the insurance in their country of origin.
3. Fantástico Sur is not responsible for passenger documents or personal belongings lost during the trip or stay in our refuges, campsites, or facilities/lodging/transportation of third-party providers.
4. According to the Chilean law on tax exemption for international tourists, all international guests must carry their passport and Immigration Form (original) with them and present these documents upon check-in at each mountain refuge. Otherwise, the 19% VAT will be charged at every front desk where these documents are not presented.
Fantástico Sur Treks & Lodging | www.fantasticosur.com Fantástico Sur’s Service Policies (Direct)
Considerations for guides and porters
1. Fantástico Sur will have a limited number of tent pad/platform campsites for the exclusive use of guides/porters staying overnight at Cerro Paine Reserve. These sites must be booked in advance and will be subject to each sector’s availability.
2. Tent pad/platform campsites mentioned above will have a 50% discount from the rack rate for guides/porters during mid and high season. This discount will also apply to meals (half board or full board) during the stay at our campsites. This benefit is only valid for the aforementioned sites and DOES NOT APPLY to mountain refuges, cabins or other unspecified services.
3. Due to our limited capacity, it is the responsibility of the tour operator to check for the availability for their guides/porters when making the reservation in order to obtain the benefit described in point 1.
4. Guides/porters that accompany groups not included in the original reservation, and therefore, do not have a prior reservation/ confirmation, will pay the rack rate, without any discounts, and will be limited to the sector's availability. This charge will be billed directly to the operator.
Advertisement
Advertising is not allowed inside Cerro Paine Reserve and its facilities or natural areas (unless previously authorized).
Fantástico Sur Treks & Lodging | www.fantasticosur.com Fantástico Sur’s Service Policies (Direct)
Payment methods
1. CREDIT CARD AND PAYPAL
Most credit cards, by sending the card Paypal, by sending the money to the account number and expiration date. [email protected] after receiving the confirmation email.
2. PAYMENT IN CHILE 3. PAYMENT FROM ABROAD
Wire transfer or deposit to: Wire transfer or deposit to:
CHILEAN PESOS From abroad to a USD account in Chile Beneficiary bank: Corpbanca - Punta Arenas (payment order abroad) Recipient: Fantástico Sur Limitada Swift code: CONBCLRM VAT number (RUT): 78809700 - k Beneficiary bank: Corpbanca Account number: 38454572 Account number: 39516066 Servicios Turísticos Fantástico Sur Ltda. US DOLLARS Address: Av. Colón 1131, Punta Arenas Beneficiary bank: Corpbanca - Punta Arenas Recipient: Fantástico Sur Limitada Direct deposit abroad (US): VAT number (RUT): 78809700 - k Bank: Corpbanca New York Account number: 39516066 Account number: 00300367 Servicios Turísticos Fantástico Sur Ltda. Address: Av. Colón 1131, Punta Arenas
Fantástico Sur Treks & Lodging | www.fantasticosur.com LET’S TAKE CARE OF OUR PARK Cerro Paine Reserve Rules Cerro Paine Reserve Rules
Protect our Do not feed the animals. Yield to horses Take care of Take your water sources Respect wildlife nature trash
PLEASE REMEMBER: Use only authorized Respect the signs Do not hike alone Respect trail hours trails Lodging only with reservations
CAMPFIRES PROHIBITED NO SMOKING NO LITTERING