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Greater Los Angeles Zoo Association Greater Los Angeles Zoo Association Request for Proposals LOS ANGELES ZOO FOOD AND BEVERAGE AND RETAIL SERVICE OPERATIONS 5333 Zoo Drive Los Angeles, CA 90027 Release Date: December 5, 2018 Bidders Conference: December 12, 2018 Due Date: February 8, 2019 Submit all required contracting forms and BIP forms Through WWW.LABAVN.ORG RFP Submission Deadline: 8th day, February, 2019 at 3:00 p.m. (PST) Business Inclusion Program (BIP) Outreach Deadline: 25th day, January, 2019 at 11:59 p.m. (PST) REQUEST FOR PROPOSALS (RFP) LOS ANGELES ZOO FOOD AND BEVERAGE AND RETAIL SERVICE OPERATIONS ESSENTIAL INFORMATION RFP ISSUE DATE: Week of December 3, 2018 Title: Los Angeles Zoo Food and Beverage and Retail Service Operations Description: The Greater Los Angeles Zoo Association (GLAZA) and the City of Los Angeles is seeking a qualified entity to operate and maintain the Food and Beverage Concession and/or the Retail, Tram, Photo Booth, and the Stroller/Wheelchair Rental operations at the Los Angeles Zoo. Website Address: http://www.labavn.org Proposers must register on the Los Angeles Business Assistance Virtual Network (LABAVN) before they can access RFP materials and updates and required forms Term: Ten (10) years with an option for an additional five (5) year period KEY DATES: Business Inclusion Program: January 25, 2019 Proposal Due Date: February 8, 2019 Proposal Delivery Address: Greater Los Angeles Zoo Association Attn: Hugh Miller, Chief Financial Officer 5333 Zoo Drive Los Angeles, CA 90027 Mandatory Bidders Conference And Site Walk Date and Location Los Angeles Zoo Witherbee Auditorium 5333 Zoo Drive Los Angeles, CA 90027 RSVP to: [email protected] PROPOSALS WILL ONLY BE ACCEPTED FROM PROPOSERS WHO ATTEND THE BIDDERS CONFERENCE AND SITE WALK RFP Coordinator: Hugh Miller [email protected] _____________________________________________________________________________ Page i TABLE OF CONTENTS LOS ANGELES ZOO FOOD AND BEVERAGE AND RETAIL SERVICE OPERATIONS REQUEST FOR PROPOSALS I. Introduction ........................................................................................................ 1 II. Zoo Vision Plan—Important Notice ..................................................................... 2 III. Request for Proposals (“RFP”) Process ............................................................. 2 IV. Description of the Los Angeles Zoo and the Greater Los Angeles Zoo Association ........................................................................................................ 3 V. Objectives of the Request for Proposals ............................................................ 5 VI. RFP Timeline ...................................................................................................... 6 VII. Proposal Requirements ...................................................................................... 7 A. Cover Letter B. Company Background and Experience C. Financial Capacity D. Business Plan E. Operational Plan F. Capital Investment and Revenue-Sharing (Commission) Proposal G. Additional Information H. Required Documents VIII. Bidders Conference and Site Walk ................................................................... 20 IX. Instructions to Proposers .................................................................................. 21 A. General Guidelines for Written Proposal B. Proposal Deposit C. Document Check D. Deadline and Delivery Instructions E. Verification of Information F. Cost of Preparation G. Confidentiality X. Evaluation, Selection, and Award ..................................................................... 26 A. Evaluation Criteria B. Recommendation C. Award XI. Protest Procedures ........................................................................................... 28 _____________________________________________________________________________ Page ii XI I. Standard Provisions for City Contracts (Rev. 10/17 v.3) ................................. 29 XIII. Exhibits ............................................................................................................. 29 A. Premises Map and Square Footage B. (B1 – B8) Los Angeles Zoo Venue Data C. Historical Revenue by Category D. Historical Revenue by Location E. Attendance History F. F1 – F9 Food Location Menu and Prices/Special Event Descriptions G. Current Commission Structure H. Sponsorships I. Pro Forma Financials Form J. City Standard Provisions 10/17 v.3 K. Los Angeles Zoo Vision Plan XIV. Required Documents ....................................................................................... 30 A. (J1 - J2) Insurance Requirements City and GLAZA B. Pro Forma Financials Form C. City Good Food Purchasing Policy D. City Contract History Form E. City Residence Info Form F. City Ethics Form 50 G. City Ethics Form 55 H. Affidavit of Non Collusion I. Business Inclusion Program J. Non Discrimination, Equal Employment, and Affirmative Action K. Americans with Disabilities Act L. Child Support Ordinance M. Contractor Responsibility Ordinance N. Equal Benefits Ordinance and First Source Hiring Ordinance O. Living Wage Ordinance and Worker Retention Ordinance P. Slavery Disclosure/Border Wall Ordinance Q. Local Business Certification Affidavit of Eligibility R. Business Tax Registration S. Iran Contracting Act of 2010 Compliance Affidavit T. Internal Revenue Service W-9 Form U. Proposer’s Signature Declaration and Affidavit V. Draft Concession Services Agreement W. Disposition of Proposals XV. Required City Documents Checklist and Proposer’s Checklist ........................ 252 _____________________________________________________________________________ Page iii LOS ANGELES ZOO FOOD AND BEVERAGE AND RETAIL SERVICE OPERATIONS REQUEST FOR PROPOSALS I. INTRODUCTION The City of Los Angeles (hereinafter “City”) and the Greater Los Angeles Zoo Association (hereinafter “GLAZA”) are pleased to offer an exciting opportunity for a well-qualified business entity to operate and maintain the Food and Beverage Concession and/or the Retail, Tram, Photo Booth and Stroller/Wheelchair Rental operations at the Los Angeles Zoo (“Concession”). This Request for Proposals (hereinafter “RFP”) is for the provision of special services which is an exception to the sealed bidding requirement of the City Charter Section 371 as GLAZA and the City finds that the use of sealed bids would be impractical and undesirable due to the nature of the requested services. The proposing company (“Proposer”) shall demonstrate specific background and professional experience in a high quality food facility and/or retail concession as well as the ability to perform through a clearly articulated and achievable plan for innovative and profitable operations. The selected Proposer shall demonstrate the ability to implement a program that will meet or exceed the RFP’s objectives as well as incorporate creative ideas that are appropriate to maximize revenue and improve the guest experience. The opportunity includes, but is not limited to, the following activities: Food Service Proposal • Management and operation of visitor and event food/beverage service • Daily employee meals and in-house meetings and conferences • Preferred on-site catering Retail Operations Proposal • Retail stores and merchandise kiosks • Tram service • Stroller/wheelchair rentals • Photo booth • Vending • Other operations as proposed The RFP requires that only one single entity submit a Proposal and not Proposals that include a joint venture between multiple entities. This does not preclude the use of partnerships, subcontractors or Proposals for specific operation centers (food/beverage _____________________________________________________________________________ Page 1 vs. retail). A Food Service Proposal may include a bid on the Retail Operations, either as self-operated or with subcontractors. A Retail Proposal shall also include a bid on all items in the Retail category, either self-operated or with subcontractors. Proposers may submit a bid for the entirety of the categories listed above, or in part, of the above opportunity as their experience allows. List any area in which the use of a subcontractor is planned. Complete and submit all sub-sections in Section VII.B for each proposed subcontractor. Proposers must register on the Los Angeles Business Assistance Virtual Network (LABAVN) before they can access the RFP materials and updates. The LABAVN website is http://www.labavn.org Additionally Proposers should carefully review the required documents and the submission deadlines. All required documents must be uploaded to LABAVN. II. ZOO VISION PLAN—IMPORTANT NOTICE The Los Angeles Zoo (“Zoo”) is owned and operated by the City. The Zoo has recently completed a master planning process, which may result in significant improvements and expansion of certain concessions, infrastructure, and animal-related facilities (“Vision Plan”). A copy of the Vision Plan is incorporated into this RFP as Exhibit K. Implementation of the Zoo’s Vision Plan may provide significant additional opportunities for increased revenue from the Food & Beverage and Retail Operations. As such, we have included in the Proposal format sections where respondents may provide for commission and capital overrides should additional volume occur based on the Vision Plan. In the event that activities, construction, attendance, and days/hours available are impacted (e.g. by construction or demolition), there will be no compensation or modification to amounts due or other alterations of the terms of the
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