Change to C of R in the Month of December, 2012 Sl No
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
Examiners for English Language Proficiency Test (Updated on 31 Oct 2017)
Examiners for English Language Proficiency Test (Updated On 31 Oct 2017) ELP Examiners for Schedule Airlines/Operators:- SR. NO. NAME ATPL NO. OPERATOR 1 CAPT. ARVIND KATHPALIA 1330 AIR INDIA 2 CAPT. R S SANDHU 1518 AIR INDIA 3 CAPT. SANGITA BANGAR 1709 AIR INDIA 4 CAPT. N K BASU 1688 AIR INDIA 5 CAPT. ISHWAR PAL 1663 AIR INDIA 6 CAPT. S. LAXMIPATHY 1624 AIR INDIA 7 CAPT. S. GUPTA 1778 AIR INDIA 8 CAPT. ADITYA DEV 1873 AIR INDIA 9 CAPT. N P SINGHAL 1864 AIR INDIA 10 CAPT. ATUL KR.SINGH 1861 AIR INDIA 11 CAPT. K S JOSEPH 1804 AIR INDIA 12 CAPT. S S KOHLI 1704/2 AIR INDIA 13 CAPT. MANDEEP SINGH 1799 AIR INDIA 14 CAPT. NIRAT CHADHA 1723 AIR INDIA 15 CAPT. A S DHALIWAL 2040 AIR INDIA 16 CAPT. AJIT SAROHA 3036 ALLIANCE AIR 17 CAPT. PRAVEEN SHARMA 2083 AIR ASIA 18 CAPT. M A SREESH 3706 GO AIR 19 CAPT. S K SHARMA 2942 GO AIR 20 CAPT. RAJIT RANJAN 2648 GO AIR 21 CAPT. SANJAY KUMAR BHALLA 1891 INDIGO 22 CAPT. S. P. S SANDHU 1272 INDIGO 23 CAPT. KHURSHEED BANAJI 1119 INDIGO 24 CAPT. AJAY KUKREJA 1720 INDIGO 25 CAPT. PRAMOD SHARMA 1775 INDIGO 26 CAPT. PRATAP VASUDEVRAO 2341 INDIGO DESHPANDE 27 CAPT. UMESH SHASTRI 2774 INDIGO 28 CAPT. UMESH RAKHRA 3132 INDIGO 29 CAPT. RAJIV KUMAR SINGH 2229 INDIGO 30 CAPT. MANJIT SINGH BODHI 1568/2 INDIGO 31 CAPT. VERNON SALDANHA 2085 INDIGO 32 CAPT. AJAY KUMAR MOHAN 2424 INDIGO 33 CAPT. NIKHIL B VED 1821 JET AIRWAYS 34 CAPT. -
Detailed Monthly Information for the Month of April, 2020
Detailed Monthly information for the month of April, 2020 Important Policy decisions taken and major achievements during the month: 1. MINISTRY OF CIVIL AVIATION A. 'Lifeline Udan' flights are being operated by MoCA to transport essential medical cargo to remote parts of the country to support India’s fight against COVID-19. The essential cargo includes reagents, enzymes, medical equipment, testing kits, Personal Protective Equipment (PPE), masks, gloves and other accessories required by Corona Warriors across the country. The status of 'Lifeline Udan' initiatve as on 30th April 2020 is attached as Annexure-I. B. Domestic and international aviation cargo/supply chains were strengthened by announcing measures for ease of doing business during unprecedented lockdown conditions across the entire supply chains extending from shipper, airline carriers, ground-handlers, airports, customs brokers/agents, and surface logistics. These included 50% waiver of demurrage to incentivise the removal of non-essential air cargo from airports, extensions of permits/approvals beyond 31 March 2020 (year-closing), deferral of IATA payments for cargo agents, etc. Some other notable actions are: (i) Taking up regulatory measures through DGCA, BCAS, AAI, AAICLAS, etc. to encourage domestic airline carriers to take up all-cargo flights by converting some of their grounded passenger aircraft. (ii) Setting up door-to-door deliveries through air cargo mode with monitoring and follow through for the following: Reagents, medical kits, etc. to/from ICMR and path labs -
U.S. Department of Transportation Federal
U.S. DEPARTMENT OF ORDER TRANSPORTATION JO 7340.2E FEDERAL AVIATION Effective Date: ADMINISTRATION July 24, 2014 Air Traffic Organization Policy Subject: Contractions Includes Change 1 dated 11/13/14 https://www.faa.gov/air_traffic/publications/atpubs/CNT/3-3.HTM A 3- Company Country Telephony Ltr AAA AVICON AVIATION CONSULTANTS & AGENTS PAKISTAN AAB ABELAG AVIATION BELGIUM ABG AAC ARMY AIR CORPS UNITED KINGDOM ARMYAIR AAD MANN AIR LTD (T/A AMBASSADOR) UNITED KINGDOM AMBASSADOR AAE EXPRESS AIR, INC. (PHOENIX, AZ) UNITED STATES ARIZONA AAF AIGLE AZUR FRANCE AIGLE AZUR AAG ATLANTIC FLIGHT TRAINING LTD. UNITED KINGDOM ATLANTIC AAH AEKO KULA, INC D/B/A ALOHA AIR CARGO (HONOLULU, UNITED STATES ALOHA HI) AAI AIR AURORA, INC. (SUGAR GROVE, IL) UNITED STATES BOREALIS AAJ ALFA AIRLINES CO., LTD SUDAN ALFA SUDAN AAK ALASKA ISLAND AIR, INC. (ANCHORAGE, AK) UNITED STATES ALASKA ISLAND AAL AMERICAN AIRLINES INC. UNITED STATES AMERICAN AAM AIM AIR REPUBLIC OF MOLDOVA AIM AIR AAN AMSTERDAM AIRLINES B.V. NETHERLANDS AMSTEL AAO ADMINISTRACION AERONAUTICA INTERNACIONAL, S.A. MEXICO AEROINTER DE C.V. AAP ARABASCO AIR SERVICES SAUDI ARABIA ARABASCO AAQ ASIA ATLANTIC AIRLINES CO., LTD THAILAND ASIA ATLANTIC AAR ASIANA AIRLINES REPUBLIC OF KOREA ASIANA AAS ASKARI AVIATION (PVT) LTD PAKISTAN AL-AAS AAT AIR CENTRAL ASIA KYRGYZSTAN AAU AEROPA S.R.L. ITALY AAV ASTRO AIR INTERNATIONAL, INC. PHILIPPINES ASTRO-PHIL AAW AFRICAN AIRLINES CORPORATION LIBYA AFRIQIYAH AAX ADVANCE AVIATION CO., LTD THAILAND ADVANCE AVIATION AAY ALLEGIANT AIR, INC. (FRESNO, CA) UNITED STATES ALLEGIANT AAZ AEOLUS AIR LIMITED GAMBIA AEOLUS ABA AERO-BETA GMBH & CO., STUTTGART GERMANY AEROBETA ABB AFRICAN BUSINESS AND TRANSPORTATIONS DEMOCRATIC REPUBLIC OF AFRICAN BUSINESS THE CONGO ABC ABC WORLD AIRWAYS GUIDE ABD AIR ATLANTA ICELANDIC ICELAND ATLANTA ABE ABAN AIR IRAN (ISLAMIC REPUBLIC ABAN OF) ABF SCANWINGS OY, FINLAND FINLAND SKYWINGS ABG ABAKAN-AVIA RUSSIAN FEDERATION ABAKAN-AVIA ABH HOKURIKU-KOUKUU CO., LTD JAPAN ABI ALBA-AIR AVIACION, S.L. -
Chapter Ii: Ministry of Civil Aviation
Report No. 21 of 2015 (Volume I) CHAPTER II: MINISTRY OF CIVIL AVIATION Airports Authority of India 2.1 Allotment of land for setting up and operations of flying clubs 2.1.1 Introduction Airports Authority of India (AAI) was formed by merger of International Airports Authority of India and National Airports Authority and came into existence on 1 April 1995 with the enactment of the Airports Authority of India Act, 1994. Section 11 of the Act envisaged that AAI in the discharge of its functions under the Act shall act on business principles. Till formation of AAI, Director General of Civil Aviation (DGCA) allotted land and hangar spaces to various flying schools/clubs/academies to impart training and other aviation related activities. This work was taken over by AAI from 1995. Till 2007, AAI did not have a defined policy for levying charges on flying schools/ flying clubs. In February 2007, AAI decided to classify flying clubs into two categories which are as follows: Category I: - Flying clubs/flying training organization registered as educational societies and operating on ‘no profit no loss’ basis to be charged nominal rates i.e. @ 10 per cent of the normal rates. Category II: - All other flying clubs/institutions to be charged at normal AAI rates for various services. There were 32 flying clubs/schools situated at various airports, under the control of AAI, in India (March 2014). The scope of audit was limited to the review of records at the AAI Corporate Office and examination of records at five regional headquarters Chennai (Southern), Mumbai (Western), Delhi (Northern), Kolkata (Eastern and North Eastern) and Hyderabad for a period of three years ended 31 March 2013; however, the data given in the para has been updated upto 31 March 2014. -
LOK SABHA DEBATES (English Version)
Thirlfellth Series., Vol. XXV, No.31 MCJllda~'. Mil)' 6. 2002 Vlllsakha Hi, 1924 (Sakll) LOK SABHA DEBATES (English Version) Ninth Session (Thirteenth Lok Sabha) (Vol. x\"v ('oIllQ;'1.\' NlI!i. 31 to 40) LOK SABHA SECRETARIAT NEW DELHI Pnce : R.. JOIN} EDITORIAL BOARD G.C. Malhotra Secretary-General Lok Sabha Or. P.K. Sandhu Joint Secretary P.C. Chaudhary PrinCipal Chief Editor Y.K. Abrol Chief Editor Vandna Trivedi Senior Editor P. Mohanty Editor [Original English Proceedings incJuded In En~ Version and Original HindI Proceed(nr incl~de<I in Hindi Version win be treated as Authoritative and not the transla'ton thereof.} .. CONTENTS {Thirtefmth Series, Vol. XXv. Ninth Session, 200211924 (Sakal) No. 31, Monday, May 6, 2002Nallakha 18, 1924 (SaQ) SUBJfCT COLUMNS ORAL ANSWER TO QUESTIONS ·Starred Question Nos. 561, 562 and 564 1·28 WRITTEN ANSWER TO QUESTIONS Starred Question Nos. 563 and 565-580 27·58 Unstarred Question Nos. 5922-6095 58-261 PAPERS LAID ON THE TABLE 261 STATEMENT BY MINISTER National Tourism Policy 263·267 Shrl Jag Mohan 263 MOTION RE: TWENTY·SIXTH REPORT OF BUSINESS ADVISORY COMMITIEE 268 RE: SHORT SUPPLY OF CNG AND LIKELY RISE IN FARES OF PUBLIC TRANSPORT IN DELHI ... 272-288 RE: REPORTED STOCK SCAM INVOLVING CENTRAL CO·OPERATIVE BANKS OF NAGPUR, OSMANABAD AND WARDHA DISTRICTS OF MAHARASHTRA ... 301 MATTERS UNDER RULE 377 (I) Need to display separate identification mart< for Vegetarian and non·vegetarian food packets Shrimati Jayashree Banerjee .. , 306 (ii) Need to provide employment to local people whose land· has been acquired for setting up Industries in Bharuch Parliamentary Constituency, Gujarat Shri Mansukhbhai D. -
Kingfisher Airlines—King of Good Times Trapped in Bad Weather
CASE STUDY Kingfisher Airlines—King of Good Times Trapped in Bad Weather Dr. J.N Mukhopadhay Prof. Subhendu Dey Prof. Prithviraj Bannerjee Ms. Soumali Dutta Sr. V.P. (Ex) SREI, Dean, Associate Dean and Assistant Professor, Research Associate, Globsyn Business School, Head - Knowledge Cell, Globsyn Business School, Globsyn Business School, Kolkata Globsyn Business School, Kolkata Kolkata Kolkata Th is case is not intended to show eff ective or ineff ective handling of decision or business processes © 2012 by Knowledge Cell, Globsyn Business School, Kolkata. No part of this publication may be reproduced or transmitted in any form or by any means—electronic, mechanical, photocopying, recording or otherwise (including the internet)—without the permission of Globsyn Business School n October 4th, 2012, Mrs. Sushmita Chakarborti, subsidiary. Vittal Mallya’s son Vijay Mallya, who previously, wife of Mr. Manas Chakraborti, a Store Manager managed the Brewery and Spirits division of UBL, was Owith Kingfi sher Airlines, committed suicide elected by the shareholders as the Chairman of UB Group, at their South-West Delhi residence. She was battling in 1983. Mallya expanded the UB groups’ business into depression and wrote a suicide note stating that her pharmaceuticals, paints, petrochemicals, plastic, electro- husband works with Kingfi sher Airlines, where they have mechanical batteries, food products, carbonated beverages, not paid him salary for the last six months and due to acute Pizza chains, soft ware, TV channels, and IPL, transforming fi nancial crisis of the family, she committed suicide11. UB Group as one of the largest business conglomerates Kingfi sher Airlines, launched in 2003 by UB Group with defi ned corporate structure and corporate governance Chairman Vijay Mallya as a premium full-service carrier policy 2. -
Annual Report 2004-2005
Annual Report 2004-2005 Highlights 1 1.1 Gradual liberalization in international air services each by winter 2005. UK carriers have also been has been a continuous process with the basic granted access to Bangalore, Hyderabad and Cochin objective of meeting the increasing demand for besides the 4-metro destinations and Indian carriers travel on international routes. Increased to Glasgow, Edinburgh and Bristol in addition to connectivity, greater capacity and more choices for London, Manchester and Birmingham. passengers have a direct bearing on economic growth, apart from meeting the needs of business, Entitlements on India-Australia sector will also be trade and tourism. This process was continued enhanced from the existing 2100 seats/week to 6500 through several initiatives taken during the year. seats/week over the next two years. Australian carriers will also get access to Chennai, Bangalore Some of the major initiatives taken during the year are:- and Hyderabad as additional points over this period. • Revised Air Service Agreement with USA: Entitlements on India-France sector have been As per revised Air Services Agreement, both increased to 35 weekly services effective countries can designate any number of airlines Summer 2005 from 14 weekly services. French and can operate any number of services from carriers will have access to three additional any point in the home country to any point in points in India namely Bangalore, Chennai and the territory of other Contracting State with full Hyderabad. Indian carriers will be able to intermediate and beyond traffic rights. commence 5th Freedom beyond rights to/from • Liberalization of Entitlements with UK, Australia new points in North America from designated and France: points in France. -
االسم Public Warehouse Co. األرز للوكاالت البحرية Volga-Dnepr
اﻻسم Public Warehouse Co. اﻷرز للوكاﻻت البحرية Volga-Dnepr Airlines NEPTUNE Atlantic Airlines NAS AIRLINES RJ EMBASSY FREIGHT JORDAN Phetchabun Airport TAP-AIR PORTUGAL TRANSWEDE AIRWAYS Transbrasil Linhas Aereas TUNIS AIR HAITI TRANS AIR TRANS WORLD AIRLINES,INC ESTONIAN AVIATION SOTIATE NOUVELLE AIR GUADELOUP AMERICAN.TRANS.AIR UNITED AIR LINES MYANMAR AIRWAYS 1NTERNAYIONAL LADECO LINEA AEREA DE1 COBRE. TUNINTER KLM UK LIMITED SRI LANKAN AIRLINES LTD AIR ZIMBABWE CORPORATION TRANSAERO AIRLINE DIRECT AIR BAHAMASAIR U.S.AIR ALLEGHENY AIRLINES FLORIDA GULF AIRLINES PIEDMONT AIRLINES INC P.S.A. AIRLINES USAIR EXPRESS UNION DE TRANSPORTS AERIENS AIR AUSTRAL AIR EUROPA CAMEROON AIRLINES VIASA BIRMINGHAM EXECUTIVE AIRWAYS. SERVIVENS...VENEZUELA AEROVIAS VENEZOLANAS AVENSAS VLM ROYAL.AIR.CAMBODGE REGIONAL AIRLINES VIETNAM AIRLINES TYROLEAN.AIRWAYS VIACAO AEREA SAO PAULO SA.VASP TRANSPORTES.AEREOSDECABO.VERDE VIRGIN ATLANTIC AIRWAYS AIR TAHITI AIR IVOIRE AEROSVIT AIRLINES AIRTOURS.INT,L.GUERNSEY. WESTERN PACIFIC AIRLINES WARDAIR CANADA (1975) LTD. CHALLENGE AIR CARGO INC WIDEROE,S FLYVESELSKAP CHINA NORTHWEST AIRLINES SOUTHWEST AIRLINES WORLD AIRWAYS INC. ALOHA ISLANDAIR WESTERN AIR LINES INC. NIGERIA AIRWAYS LTD AIR.SOUTH CITYJET OMAN AVIATION SERVICES BERLIN EUROPEAN U.K.LTD. CRONUS AIRLINES IATA SINGAPORE LOT GROUND SERVICES LTD. ITR TURBORREACTORES S.A. DE CV IATA MIAMI IATA GENEVE GULF AIRCRAFT MAINTENANCE CO. ACCA C.A.L. CARGO AIRLINES LTD. UNIVERSAL AIR TRAVEL PLAN UATP AIR TRANSPORT ASSOSIATION AUSTRALIAN AIR EXPRESS SITA XS 950 AIR.EXEL.NETHERLANDS PRESIDENTIAL AIRWAYS INC. FLIGHT WEST AIRLINES PTY LTD. CYPRUS.TURKISH.AIRLINES HELI.AIR.MONACO AERO LLOYD LUFTVERKEHRS-AG SKYWEST.AIRLINES MESA AIRLINES INC AIR.NOSTRUM.L.A.M.S.A STATE WEST AIRLINES MIDWEST EXPRESS AIRLINES. -
Airports Authority of India RCS-Cell
Airports Authority of India RCS-Cell Subject: Brief on RCS-UDAN as on 04.07.2018 Routes awarded under RCS – UDAN during the 1st Round of Bidding Airports Authority of India (AAI), the implementing agency, had issued Letter of Awards on 30/03/2017 covering 27 proposals received under RCS-UDAN after completion of the first round of bidding. Key features of the proposals awarded by AAI include: Selected Airline Operators: 5 (Alliance Air, Air Odisha, Deccan Air, Spicejet and Turbo Megha). Airports to be connected: 27 currently served airports, 12 currently underserved airports and 31 currently unserved airports (total of 70 airports) will be connected. Geographical spread: There is a good geographical spread in the proposals: 24 airports in the western, 17 in north, 11 in south, 12 in east and 6 in north-eastern regions are proposed to be connected. 22 states and 2 Union Territories will be connected. Routes and network: A total of 108 routes contained in 16 awarded proposals are for single routes (connecting two cities) and 11 are for networks (connecting three or more cities). Six proposals have been bid with zero viability gap funding (VGF) reflecting the fact that there is potential latent demand. Total of 128 routes are awarded. VGF Outflow: These proposals will require VGF of around Rs. 213 crores per annum and will provide around 13 lakh seats per annum of which half will be covered by airfare cap of Rs. 2500 for approximately one hour of flying. 1. RCS Flights take Off On 27th April, 2017 Hon’ble PM flagged off the first UDAN flight under RCS on Shimla-Delhi sector. -
Download (11.14
GOVERNMENT OF INDIA PERFORMANCE BUDGET 2003-2004 MINISTRY OF CIVIL AVIATION CONTENTS Pages Chapter I Introduction 1-6 Chapter II Overall Performance 1. Air India Limited 7-12 2. Indian Airlines Limited 13-19 3. Airports Authority of India 19-43 4. Pawan Hans Helicopters Limited 44-51 5. Hotel Corporation of India 51-53 6. Indira Gandhi Rashtriya Uran Akademi 53-55 7. Directorate General of Civil Aviation 55-58 8. Bureau of Civil Aviation Security 59-62 9. Aero Club of India 63 Chapter III Major Projects Costing Over Rs.100 Crores 64 Chapter IV Financial Requirements 65-67 Chapter V Progress of Important Schemes and Projects 68-80 CHAPTER — I INTRODUCTION 1.1 MINISTRY OF CIVIL AVIATION 1.1.1 The Ministry of Civil Aviation is responsible for the formulation and implementation of national policies and programmes in the Civil Aviation Sector. The Ministry oversees the development and regulation of civil aviation in the country including inter-alia establishment of new aerodromes, maintenance and upgradation of the existing aerodromes, regulation of carriage of traffic by air and ensuring civil aviation safety and security. Railway Safety, including enquiries into serious railway accidents also constitutes one of the allied functions of the Ministry. 1.1.2 The Civil Aviation Sector is monitored and regulated by two separate organizations under the Ministry of Civil Aviation i.e. Directorate General of Civil Aviation and Bureau of Civil Aviation Security. The functions pertaining to Railway Safety are entrusted to a Commission. The Ministry of Civil Aviation has the following Public Sector Undertakings/Companies/Autonomous Bodies under its administrative control : (i) Air India Limited and its wholly owned subsidiaries viz. -
Expedited Hearing of Criminal Appeals Filed by Convicts in Custody
11.05.2016 SUPPLEMENTARY LIST SUPPLEMENTARY LIST FOR TODAY IN CONTINUATION OF THE ADVANCE LIST ALREADY CIRCULATED. THE WEBSITE OF DELHI HIGH COURT IS www.delhihighcourt.nic.in' INDEX EXPEDITED HEARING OF CRIMINAL APPEALS FILED BY CONVICTES IN CUSTODY----------------------------> 01 TO 81 PRONOUNCEMNT OF JUDGMENTS ------------> J- 1 TO REGULAR MATTERS -----------------------> R- 1 TO 64 FINAL MATTERS (ORIGINAL SIDE) ---------> F- 1 TO 10 ADVANCE LIST --------------------------> 1 TO 71 APPELLATE SIDE (SUPPLEMENTARY LIST)----> 72 TO 90 (FIRST PART) APPELLATE SIDE (SUPPLEMENTARY LIST)----> 91 TO 103 (SECOND PART) ORIGINAL SIDE (SUPPLEMENTARY I)--------> 104 TO 111 COMPANY -------------------------------> 112 TO 114 SECOND SUPPLEMENTARY ------------------> 115 TO 127 MEDIATION CAUSE LIST -----------------> 01 TO 03 NOTES 1. Urgent mentioning may be made before Hon'ble DB-II at 10.30 A.M. Expedited hearing of Criminal Appeals filed by convicts in custody As directed by the Hon’ble Chief Justice, the roster of sitting of Hon’ble Judges effective from 12th January, 2016 shall stand modified with effect from 16th May, 2016 as under: 1. The Hon’ble Judges forming part of DB-III comprising Hon’ble Mr. Justice Pradeep Nandrajog and Hon’ble Ms. Justice Mukta Gupta shall sit singly after finishing their admission matters and after notice misc. matters and take up hearing of criminal appeals listed before them. 2. The Hon’ble Judges forming part of DB-IX comprising Hon’ble Ms. Justice Hima Kohli and Hon’ble Mr. Justice Sunil Gaur shall sit singly after lunch and take up hearing of criminal appeals listed before them. 3. The Hon’ble Judges namely Hon’ble Mr. -
An Empirical Study of Domestic Airline Industry in India Abstract
DIMENSIONS OF CUSTOMER SERVICE QUALITY - AN EMPIRICAL STUDY OF DOMESTIC AIRLINE INDUSTRY IN INDIA ABSTRACT OF THE THESIS SUBMITTED FOR THE AWARD OF THE DEGREE OF Ph. D. (BUSINESS ADMINISTRATION) BY . VIPPAN RAJ DUTTT Under the Supervision of Dr. Mohammed Naved Khan' ; Dr. S C Bansal Senior Lecturer ' , » Associate Professor Department of Business Administration Indian Institute of Management Faculty of Mgt. Studies & Research Lucknow Aligarh Muslim University, Allgarh (India) (India) (Internal Advisor) (External Advisor) DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF MANAGEMENT STUDIES & RESEARCH ALIGARH MUSLIM UNIVERSITY ALIGARH (INDIA) 2008 ABSTRACT Introduction Civil Aviation represents one of the biggest industries worldwide with global airline revenues exceeding US$ 485 billion in 2007 (lATA, 2008b). The industry has moved towards liberalisation in the ownership of national carriers, capacity sharing, price controls and market access, leading to greater competition among airlines. In the de-regulated environment, the customer has many choices, if the first airline does not measure up-to the desired standards of service. Focus on service quality is the need of the hour if the airlines aspire to improve market share and further enhance financial perforniance in domestic and international markets. The airline industry has been a pioneer in the innovative use of Information Technology (IT) (Ghobrial & Trusilov, 2005). E-commerce and IT are changing the nature of the airline business. The dramatic growth of web and self-service technologies facilitate simplified passenger travel involving e-ticketing, automated check-in, common-user self-service kiosks and other passenger, services (Shon, Chen & Chang, 2003). Growth in the air traffic in recent years is due to the spread of low cost service.