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Govtech Annual Report FY 2019/2020

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Govtech Annual Report FY 2019/2020 CONTENT PAGE Chairman’s Message 8-11 Statistics 12-15 Highlights 16-21 Inside GovTech 22-23 Meet Our GovTechies 24-27 Board of Directors 28-29 Senior Leadership Team 30-31 Members of Board Committees 32 Subsidiary 33 Annual Report 2019/2020 1 TRANSFORMING OUR DIGITAL SERVICES FOR CITIZENS AND BUSINESSES As the implementing agency for Smart Nation and Digital Government, digital transformation is at the heart of what we do. We are continually transforming our digital services for citizens and businesses, ensuring that our applications and services are not just relevant and efficient, but seamless and easy to use. SingPass Mobile: GoBusiness The SingPass Mobile app offers Singapore Licensing Portal: residents secure and convenient access to government and participating private sector The GoBusiness Licensing Portal was launched services using fingerprint, face or an easy- as a pro-enterprise digitalisation effort to to-remember passcode. Popular features enable businesses to apply for licenses, include login shortcuts providing direct permits and certificates in a simpler, faster and access to frequently-used government better way. Currently rolled out to the Food & digital services and a customisable profile Beverage sector, it has reduced the number of for personal information at a glance. Today, application form fields from 845 to just 90, and more than 60 per cent of all SingPass reduced the application time by up to 14 days. authentications are conducted through the SingPass Mobile app. 2 Government Technology Agency of Singapore Annual Report 2019/2020 3 BEING AN ICT & SS FUNCTIONAL LEADER WITH DEEP AND INTEGRATED CAPABILITIES GovTech harnesses the best info-communications technologies and smart systems (ICT & SS) to make a difference to the everyday lives of citizens. For us to be the functional leader in these fields, we are constantly deepening our capabilities so that we can work with government agencies to provide end-to-end solutions in an integrated way. SG Tech Stack: Capability Centres: The SG Tech Stack, a common platform that Our Capability Centres, with their teams of simplifies and streamlines the processes dedicated technical specialists, continue to required to build modern digital services, roll out practical solutions to solve agencies’ is now richer with more components and problems: the TV whitespace trial provides low- widely adopted by government agencies in cost and long-range wireless connectivity in the their application development. Southern Islands, the Jaga Phishing tool aids in the reporting of phishing emails, and Mobile Video Analytics solutions reduce the limitations and cost of fixed cameras. 4 Government Technology Agency of Singapore Annual Report 2019/2020 5 BUILDING A DIGITAL-TO-THE-CORE PUBLIC SERVICE It is our commitment to help every public agency become a digital organisation, and ensure that every public officer is digitally enabled. The Ministry Family Digitalisation Plans guide agencies in furthering their digital ambition, while our suite of digital workplace tools increase public officers’ productivity. Ministry Family Digital Workplace Digitalisation Plans 2.0: programme: The second phase of digitalisation planning More agencies were onboarded to products was rolled out to ministries, and is anchored by such as Room Booking System and Asset a common frame of what “Digital to the Core” Management System to simplify corporate means to each government agency. Courses, processes; while digital workplace tools tech primers and workshops were organised like SharePoint Online and FormSG made it for public sector leaders to equip them to drive easy for public officers to collaborate more digital transformation in their workplace. effectively and increase their productivity. 6 Government Technology Agency of Singapore Annual Report 2019/2020 7 CHAIRMAN’SCHAIRMAN’S MESSAGEMESSAGE FY2019 was a busy year for GovTech as we Delivering Transformative Exercising Functional continued to improve the way we work and deliver on digital government through GovTech Digital Services to Leadership with 2.0. The GovTech 2.0 Strategy Frame was officially launched at our staff conference last May, where Individuals and Businesses Deep & Integrated Capabilities we also unveiled our new mission statement: “Engineering Digital Government, Making Lives Better”. In 2019, we achieved the highest-ever level of satisfaction All this could not have been done without us stepping in the annual Surveys on Satisfaction with Government up efforts to live as digital natives and strengthen our This strategy frame is a multi-year plan that sets Digital Services for Citizens and Businesses – the best capabilities in the fields of ICT & SS. In the past year, out how we will transform the way we live, build performance since 2012. 86% of citizen respondents we have organised our technical staff into 10 functional and achieve a Digital to the Core (DttC) Public and 77% of business respondents indicated that they clusters based on their scope of work and developed Service and nation. We have a strong foundation were very satisfied with government digital services, more than 100 job competencies across 32 key roles. to build upon, and have made good progress surpassing our Digital Government Blueprint (DGB) 10 Practice Leads have been appointed to drive the implementing our three Strategic Outcomes KPIs of 75% for each. Our efforts to engage and build development of GovTechies in each cluster, with the in FY2019: delivering transformative digital communities comprising developers, the industry and opportunity for GovTechies to learn from one another services for individuals and businesses; being users, and in driving usability standards and building under various Communities of Practice. the Infocomm Technology & Smart Systems (ICT user-centric applications have paid off, and there has been & SS) functional leader with deep and integrated an increase in adoption and usage of many of our products. We set up the Community of Distinguished Engineers capabilities; and enabling every public agency to (CODE) in June 2019 and onboarded three pioneer be a digital organisation, with every public officer As of 31 March 2020, SingPass Mobile, part of our members to deepen our technical abilities. Their digitally-enabled. National Digital Identity (NDI) platform, crossed one technology expertise has brought much value, helping million downloads; the Moments of Life (MOL) app to spearhead key projects in areas such as robotics (now known as LifeSG) expanded to include MOL and cloud. GovTechies have also had the opportunity to Active Aging, with more than 140,000 downloads; learn from local and overseas industry experts under and our digital bot for citizens, Ask Jamie, now the Digital Technology Attachment Programme and handles more than 200,000 sessions per month. Technology Mentorship Programme. Within GovTech, Other citizen-centric apps, such as Parking.SG and the Data Analytics Readiness Team was set up to drive Parents Gateway, also received very high scores in our efforts in being a data-centric organisation. terms of user satisfaction – with 94.4% and 91.7% of users rating ‘very satisfied’ and ‘extremely satisfied’ Measures were also put in place to strengthen our respectively. cybersecurity defence so that our systems remain secure and stable. These include enhancing our existing More businesses are leveraging on our NDI APIs to IT and data security audit framework, providing full- build better services and streamline their operations. stack monitoring services for the Whole-of-Government Over 240 businesses have come onboard personal (WOG) through the Cybersecurity Operations Centre, data platform MyInfo, and more than 460 F&B services and initiating the Government Bug Bounty programme are using the GoBusiness Licensing Portal to apply to discover and remediate any critical vulnerabilities for relevant licences. The SGWorkPass app, which in government ICT systems. We have also successfully now serves more than 50,000 businesses that employ migrated 113 government systems to the commercial work pass holders, won the first prize at the 2019 Asia cloud in line with our Cloud-First Strategy, enabling Pacific ICT Awards (Digital Government), and Parents agencies to build and operate systems more effectively. Gateway bagged the 2nd runner-up at the 2019 ASEAN ICT Awards – a wonderful recognition from the industry to wrap up the year. 8 Government Technology Agency of Singapore Annual Report 2019/2020 9 To stay ahead in exploiting digital technologies for become “Digital to the Core”. The MFDP 2.0 plans outline We rolled out tools such as Microsoft 365, allowing temperature scanner using existing off-the-shelf the government, the Digital Experimentation and four key thrusts to sustain the digitalisation momentum officers to collaborate with one another in real-time on materials, which was deployed to Government Implementation Unit (Open Government Products, and help make every public agency a digital organisation: shared documents; a Digital Workplace Digital Guide buildings and community facilities. Homer, a location or OGP) was set up in July 2019 to prototype digital strengthening ops-tech integration; uplifting technology that provides step-by-step instructions on how to use reporting tool, was developed in partnership with the products and alternative operating models and capabilities; exploiting & maximising data; and building digital workplace tools; and a WOG guide for virtual Ministry of Manpower for more efficient monitoring
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