CONTENT
PAGE
Chairman’s Message 8-11
Statistics 12-15
Highlights 16-21
Inside GovTech 22-23
Meet Our GovTechies 24-27
Board of Directors 28-29
Senior Leadership Team 30-31
Members of Board Committees 32
Subsidiary 33
Annual Report 2019/2020 1 TRANSFORMING OUR DIGITAL SERVICES FOR CITIZENS AND BUSINESSES
As the implementing agency for Smart Nation and Digital Government, digital transformation is at the heart of what we do. We are continually transforming our digital services for citizens and businesses, ensuring that our applications and services are not just relevant and efficient, but seamless and easy to use.
SingPass Mobile: GoBusiness The SingPass Mobile app offers Singapore Licensing Portal: residents secure and convenient access to government and participating private sector The GoBusiness Licensing Portal was launched services using fingerprint, face or an easy- as a pro-enterprise digitalisation effort to to-remember passcode. Popular features enable businesses to apply for licenses, include login shortcuts providing direct permits and certificates in a simpler, faster and access to frequently-used government better way. Currently rolled out to the Food & digital services and a customisable profile Beverage sector, it has reduced the number of for personal information at a glance. Today, application form fields from 845 to just 90, and more than 60 per cent of all SingPass reduced the application time by up to 14 days. authentications are conducted through the SingPass Mobile app.
2 Government Technology Agency of Singapore Annual Report 2019/2020 3 BEING AN ICT & SS FUNCTIONAL LEADER WITH DEEP AND INTEGRATED CAPABILITIES
GovTech harnesses the best info-communications technologies and smart systems (ICT & SS) to make a difference to the everyday lives of citizens. For us to be the functional leader in these fields, we are constantly deepening our capabilities so that we can work with government agencies to provide end-to-end solutions in an integrated way.
SG Tech Stack: Capability Centres:
The SG Tech Stack, a common platform that Our Capability Centres, with their teams of simplifies and streamlines the processes dedicated technical specialists, continue to required to build modern digital services, roll out practical solutions to solve agencies’ is now richer with more components and problems: the TV whitespace trial provides low- widely adopted by government agencies in cost and long-range wireless connectivity in the their application development. Southern Islands, the Jaga Phishing tool aids in the reporting of phishing emails, and Mobile Video Analytics solutions reduce the limitations and cost of fixed cameras.
4 Government Technology Agency of Singapore Annual Report 2019/2020 5 BUILDING A DIGITAL-TO-THE-CORE PUBLIC SERVICE
It is our commitment to help every public agency become a digital organisation, and ensure that every public officer is digitally enabled. The Ministry Family Digitalisation Plans guide agencies in furthering their digital ambition, while our suite of digital workplace tools increase public officers’ productivity.
Ministry Family Digital Workplace Digitalisation Plans 2.0: programme:
The second phase of digitalisation planning More agencies were onboarded to products was rolled out to ministries, and is anchored by such as Room Booking System and Asset a common frame of what “Digital to the Core” Management System to simplify corporate means to each government agency. Courses, processes; while digital workplace tools tech primers and workshops were organised like SharePoint Online and FormSG made it for public sector leaders to equip them to drive easy for public officers to collaborate more digital transformation in their workplace. effectively and increase their productivity.
6 Government Technology Agency of Singapore Annual Report 2019/2020 7 CHAIRMAN’SCHAIRMAN’S MESSAGEMESSAGE
FY2019 was a busy year for GovTech as we Delivering Transformative Exercising Functional continued to improve the way we work and deliver on digital government through GovTech Digital Services to Leadership with 2.0. The GovTech 2.0 Strategy Frame was officially launched at our staff conference last May, where Individuals and Businesses Deep & Integrated Capabilities we also unveiled our new mission statement: “Engineering Digital Government, Making Lives Better”. In 2019, we achieved the highest-ever level of satisfaction All this could not have been done without us stepping in the annual Surveys on Satisfaction with Government up efforts to live as digital natives and strengthen our This strategy frame is a multi-year plan that sets Digital Services for Citizens and Businesses – the best capabilities in the fields of ICT & SS. In the past year, out how we will transform the way we live, build performance since 2012. 86% of citizen respondents we have organised our technical staff into 10 functional and achieve a Digital to the Core (DttC) Public and 77% of business respondents indicated that they clusters based on their scope of work and developed Service and nation. We have a strong foundation were very satisfied with government digital services, more than 100 job competencies across 32 key roles. to build upon, and have made good progress surpassing our Digital Government Blueprint (DGB) 10 Practice Leads have been appointed to drive the implementing our three Strategic Outcomes KPIs of 75% for each. Our efforts to engage and build development of GovTechies in each cluster, with the in FY2019: delivering transformative digital communities comprising developers, the industry and opportunity for GovTechies to learn from one another services for individuals and businesses; being users, and in driving usability standards and building under various Communities of Practice. the Infocomm Technology & Smart Systems (ICT user-centric applications have paid off, and there has been & SS) functional leader with deep and integrated an increase in adoption and usage of many of our products. We set up the Community of Distinguished Engineers capabilities; and enabling every public agency to (CODE) in June 2019 and onboarded three pioneer be a digital organisation, with every public officer As of 31 March 2020, SingPass Mobile, part of our members to deepen our technical abilities. Their digitally-enabled. National Digital Identity (NDI) platform, crossed one technology expertise has brought much value, helping million downloads; the Moments of Life (MOL) app to spearhead key projects in areas such as robotics (now known as LifeSG) expanded to include MOL and cloud. GovTechies have also had the opportunity to Active Aging, with more than 140,000 downloads; learn from local and overseas industry experts under and our digital bot for citizens, Ask Jamie, now the Digital Technology Attachment Programme and handles more than 200,000 sessions per month. Technology Mentorship Programme. Within GovTech, Other citizen-centric apps, such as Parking.SG and the Data Analytics Readiness Team was set up to drive Parents Gateway, also received very high scores in our efforts in being a data-centric organisation. terms of user satisfaction – with 94.4% and 91.7% of users rating ‘very satisfied’ and ‘extremely satisfied’ Measures were also put in place to strengthen our respectively. cybersecurity defence so that our systems remain secure and stable. These include enhancing our existing More businesses are leveraging on our NDI APIs to IT and data security audit framework, providing full- build better services and streamline their operations. stack monitoring services for the Whole-of-Government Over 240 businesses have come onboard personal (WOG) through the Cybersecurity Operations Centre, data platform MyInfo, and more than 460 F&B services and initiating the Government Bug Bounty programme are using the GoBusiness Licensing Portal to apply to discover and remediate any critical vulnerabilities for relevant licences. The SGWorkPass app, which in government ICT systems. We have also successfully now serves more than 50,000 businesses that employ migrated 113 government systems to the commercial work pass holders, won the first prize at the 2019 Asia cloud in line with our Cloud-First Strategy, enabling Pacific ICT Awards (Digital Government), and Parents agencies to build and operate systems more effectively. Gateway bagged the 2nd runner-up at the 2019 ASEAN ICT Awards – a wonderful recognition from the industry to wrap up the year.
8 Government Technology Agency of Singapore Annual Report 2019/2020 9 To stay ahead in exploiting digital technologies for become “Digital to the Core”. The MFDP 2.0 plans outline We rolled out tools such as Microsoft 365, allowing temperature scanner using existing off-the-shelf the government, the Digital Experimentation and four key thrusts to sustain the digitalisation momentum officers to collaborate with one another in real-time on materials, which was deployed to Government Implementation Unit (Open Government Products, and help make every public agency a digital organisation: shared documents; a Digital Workplace Digital Guide buildings and community facilities. Homer, a location or OGP) was set up in July 2019 to prototype digital strengthening ops-tech integration; uplifting technology that provides step-by-step instructions on how to use reporting tool, was developed in partnership with the products and alternative operating models and capabilities; exploiting & maximising data; and building digital workplace tools; and a WOG guide for virtual Ministry of Manpower for more efficient monitoring of processes. OGP will test different approaches to ICT up our people & workforce expertise. Execution of these meetings. These have proved useful as we transitioned people on Leave of Absence, Stay Home Notice and infrastructure and policies, as well as novel methods plans will be supported by additional digitalisation to home-based work in recent months, allowing us to Quarantine Order during the pandemic. TraceTogether, of operating in a digital technology organisation. They resourcing provided by MOF. continue meeting and working together as a team with one of the world’s first contact tracing apps, was made have since developed many digital solutions that make minimal disruptions. possible because of the boldness and can-do attitude it easy for public officers to deliver digital services in a In the GovTech Effectiveness Survey for 2019 which of our team, blazing a trail for other countries’ contact more cost-effective manner. For example, over 40,000 measured Public Sector Leaders’ perceptions of our tracing efforts. forms were created using Form.sg, with more than 50 effectiveness in planning, supporting and implementing Delivering as One million form submissions; and 76 public websites were the digital transformation of the public sector, 72% agreed When most of our workforce made the transition to developed using Isomer, with 8 million users and 15 that GovTech is an effective ICT & SS Functional Leader. As the year progressed and COVID-19 upended our work work from home, GovTech played a critical role in million sessions recorded. Our global exchanges with ICT leaders through the 4th and our lives, I am glad to say that we have continued “keeping the lights on” and ensuring that our ICT Digital Government Exchange, and the signing of the to drive GovTech 2.0 and exemplify our values of being systems continued to function well, and supported As the ICT & SS functional leader, we worked with our Memorandum of Understanding with the UK Government Agile, Bold and Collaborative in all that we do. We have WOG business continuity by enabling remote working central government agencies including the Smart Nation Digital Service, are just some of the undertakings that will also worked closely with our parent Ministry, SNDGO, and collaboration. All these and more are testament and Digital Government Office (SNDGO), Public Service help us to continue growing in this vein. on WOG policy, strategy and implementation. This has to how we have Delivered as One. Division (PSD) and Ministry of Finance (MOF) to uplift enabled us to strengthen our partnerships with other the digital capabilities of our agencies by supporting Ministries and government agencies, integrating efforts In many ways, COVID-19 has impacted us on a personal them in their digitalisation journey – implementing Building A and collaborating with policy and operations owners to and a societal level. Digital adoption has accelerated central programmes to ensure resilient and secure build and deliver better systems and products. rapidly in a short amount of time, with more citizens and systems, and building up ICT & SS capabilities for the Digitally-Confident businesses relying on digital tools to carry out their daily Singapore Government. Public Service When the pandemic hit, we were agile in redeploying work and activities. Navigating life and the way we work staff and resources to meet the unforeseen, urgent in a post-pandemic world will require us to stay nimble We launched the inaugural Digital Maturity Index (DMI) It bears repeating that recent events have emphasised challenges – collaborating with our government agency and agile, adjusting quickly to deliver digital services and survey to ascertain the public sector’s level of digital the need for us to double-down on our digitalisation partners in a short amount of time to roll out digital solutions that meet our stakeholders’ needs. It is now maturity and readiness at agency, Ministry Family and efforts to make every public officer digitally-enabled, solutions that support the WOG COVID-19 response. more crucial than ever for us to push ahead to deliver WOG levels. Over 2,400 members of senior management and every public agency a digital organisation. on our Smart Nation vision and to make lives better – in 86 government agencies participated in the survey. Together with The People’s Association (PA), Ministry together, as One GovTech. Together with PSD, we conducted a course for public I am pleased to note that our work in improving the of Health (MOH) and the Ministry of Communications sector leaders on “Leading Digital Transformation in digital workplace tools and services for public officers and Information (MCI), MaskGoWhere was built in Government”, and a series of tech primers and thematic has resulted in the highest-ever satisfaction score under 12 hours and went live in 48. We worked with the workshops were held for agencies’ Chief Digital Strategy of 71% – a significant improvement of 21 percentage MCI team to enhance the Gov.sg WhatsApp service, Officers and Chief Information Officers. points from 2018’s survey. This is thanks to the hard providing citizens with critical and timely information work of our team who laboured behind the scenes to on COVID-19 updates directly from the government. Ng Chee Khern Based on the DMI findings, we worked with SNDGO improve the digital workplace environment, as well as As organisations moved to implement mandatory Chairman and the Ministries to develop the 2nd Ministry Family those at the agencies who addressed users’ concerns temperature scanning, our team worked around the Government Technology Agency Digitalisation Plans (MFDP) to support their journey to and needs. clock to develop and roll out a low-cost self-help
10 Government Technology Agency of Singapore Annual Report 2019/2020 11 STATISTICSSTATISTICS
Singapore’s Performance in the Digital Annual Survey on Satisfaction with Government Rankings Government Digital Services (Citizens) United Nations e-Government Survey The UN e-Government (eGov) Survey measures the effectiveness of all Background and Objectives Research Methodology 193 UN Member States on the relative ability of their governments in The Survey on Satisfaction with Government 1,500 respondents, comprising representatives of harnessing infocomm technologies (ICT) to deliver online services and Digital Services (Citizens) is conducted annually the total demographic population above the age engage its citizens in public policies. by the Smart Nation and Digital Government of 19, were surveyed. Data collection was done In 2018, Singapore ranked 7th overall on the E-Government Office (SNDGO) and GovTech to assess citizens’ via face-to-face interviews. Development Index and was 2nd for the Online Services Index. There satisfaction with key government digital services was no report for 2019. and to identify areas for further improvement. Survey Results The survey was conducted from October to December 2019 for the reporting period of The Survey on Satisfaction with Government Digital Services (Citizens) received its best performance Publication Year 2012 2013 2014 2015 2016 2017 2018 2019 FY2019 (i.e. 1 April 2019 to 31 Mar 2020). since FY2012. 86% of citizen respondents indicated UN eGov Survey (released biennially) that they were very/extremely satisfied with government digital services — an 8-percentage point improvement compared to the previous year. i. Development Index th No rd No th No th No 10 Report 3 Report 4 Report 7 Report
ii. Online No No Overall Satisfaction with Government Digital Services 1st 2nd No 3rd No 2nd Services Index Report Report Report Report (Satisfied = Rating of 4 and above; Very Satisfied = Rating of 5 and above)
No No No iii. e-Participation Index 3rd 10th 8th 14th No Report Report Report Report expressed satisfaction (rating of 4 and above on a scale of 6) with the overall 99% quality of government digital services.
Singapore’s Ranking in the IMD-SUTD Smart
Cities Index 2019 were very satisfied or extremely satisfied (rating of 5 and above on a scale of 6). The IMD-SUTD Smart Cities Index (SCI) is Singapore was ranked 1st as the smartest 86% jointly developed by Singapore University city in the world for 2019, and performed well of Technology and Design’s Lee Kuan Yew across the board for the indicators of public Centre for Innovative Cities (SUTD-LKYCIC), safety, lifelong learning opportunities provided agreed that government digital services have improved in and Switzerland’s Institute for Management by local institutions, having green spaces, as the past 12 months and would encourage their friends and Development (IMD). It is the first global well as online access to job listings. The other 98 families to use it. Smart City survey to be based on citizens’ Top 10 smartest cities include Zurich (second), % perceptions of the social and economic impact Oslo (third), Geneva (fourth), Copenhagen of technology. 120 citizens from each of the (fifth), Auckland (sixth), Helsinki (eighth), were very satisfied or extremely satisfied with the reliability, 100-over participating cities were surveyed on Bilbao (ninth), and Dusseldorf (10th). relevancy and ease of usage of government digital services their ideas of the city’s existing infrastructure, 86% in general. as well as technological provisions and services available to its residents.
rated government digital services as close to 92% the best digital service they have used.
12 Government Technology Agency of Singapore Annual Report 2019/2020 13 STATISTICSSTATISTICS
Annual Survey on Satisfaction with Overall Satisfaction with Government Digital Services (Satisfied = Rating of 4 and above; Very Satisfied = Rating of 5 and above) Government Digital Services (Businesses)
Background and Objectives expressed satisfaction (rating of 4 and The Survey on Satisfaction with Government Digital above on a scale of 6) with the overall Services (Businesses) is conducted annually by the Smart quality of government digital services. Nation and Digital Government Office (SNDGO) and 99% GovTech to assess the business community’s satisfaction with key government digital services and to identify areas for further improvement. The survey was conducted from October to November 2019 for the reporting period of FY2019 (i.e. 1 April 2019 to 31 Mar 2020). were very satisfied or extremely satisfied 77% (rating of 5 and above on a scale of 6). Research Methodology
1,500 agreed that government digital services have 95% improved in the last 12 months. businesses, representative of the following industry sectors, were surveyed. Data collection was done through telephone interviews. Business sectors surveyed include: - Commerce; would encourage their friends and families to use it. - Community, Social & Personal Services; 96% - Construction; - Financial & Business Services; - Manufacturing; and were very satisfied or extremely satisfied with - Transportation, Storage & Communications. the reliability, relevancy and ease of usage of 92% government digital services in general. Survey Results
The Survey on Satisfaction with Government Digital Services rated government digital services as close to (Businesses) received its best performance since FY2012. 86% the best digital service they have used.
77% 77% of business respondents indicated that they were very/extremely satisfied with government digital services — an 8-percentage point improvement compared to the previous year.
14 Government Technology Agency of Singapore Annual Report 2019/2020 15 HIGHLIGHTSHIGHLIGHTS APRAPR 2019—MAR2019—MAR 20202020
MAY 2019 JUN 2019 AUG 2019
28 MAY 13 JUN 15 JUN 5 AUG 21 AUG 30 AUG Accelerating Engaging partners Strengthening collaboration Accelerating Introducing the world’s Trialling TV whitespace in agencies’ and developers through in digital government theAccelerating digital first mobile app for five Southern Islands GovTech’s first Industry Day with UK GDS digitalisation with transformationthe digital of trademark registration the Government on publictransformation agencies of The Singapore Land Authority, GovTech held our first Industry Day GovTech and the United Kingdom’s Commercial Cloud public agencies Developed by GovTech and the GovTech and Civil Aviation Authority comprising two events — the annual Government Digital Service (GDS) signed As part of the (GCC) portal Intellectual Property Office of Singapore announced the start of Smart Nation and Digital Government a Memorandum of Understanding (MOU) government’sAs part of the ongoing GovTech completed of Singapore (IPOS), IPOS a six-month trial of TV whitespace Industry Briefing and STACK-X: Cloud to strengthen collaboration in the design digitalgovernment’s transformation ongoing the commissioning of GO is the world’s first mobile (TVWS) in five Southern Islands. technology conference. More than 1,400 and delivery of digital government public efforts,digital GovTech transformation launched the Government on application for trademark Agencies worked with a Singapore participants across both the private and services. Under the MOU, GovTech and the efforts,second GovTechphase of launched Commercial Cloud (GCC) registration. Thanks to the app, start-up, Whizpace, to explore the public sectors attended the Industry Day UK GDS will mutually share knowledge the theMinistry second Family phase of system for agencies to organisations no longer need to use of TVWS connectivity to support to get first-hand updates on Singapore’s and best practices in improving the Digitalisationthe Ministry Plan Family and procure commercial spend 45 minutes applying for sensor and Internet of Things (IoT) technology roadmap and to learn more delivery of digital public services, developedDigitalisation a Digital Plan to theand cloud services from Cloud a trademark and can now get it deployments on these islands. about the Government’s commercial building digital skills and capabilities of Coredeveloped Framework a Digital-to-the as Service Providers. With done in under 10 minutes. cloud policies. Workshops were also government officials, and adopting open a foundationCore Framework to measure as the GCC, agencies can held to teach developers how to build standards for government information, the adigital foundation maturity to measure of accelerate their respective apps and integrate MyInfo APIs in the data and software. publicthe agencies.digital maturity of cloud environment. digitalisation programmes. public agencies.
SEP 2019
1 SEP 9 SEP 25 SEP
Serving seniors through the Medical certificates Detecting smokers using Active Ageing module on MOL (MCs) go digital action recognition with with DigiMC Project Balefire Moments of Life (MOL) (now LifeSG) is a JUL 2019 mobile app containing a suite of services GovTech developed A collaboration between GovTech and which supports citizens’ needs at key and rolled out DigiMC, the National Environment Agency, junctures, by integrating and bundling a platform that allows Project Balefire detects smoking services across government agencies. In SingHealth institutions activities using video analytics on addition to the first module supporting to replace paper MCs the edge. GovTech developed an in- 12 JUL families with young children, the app with digital ones instead. house algorithm that automatically Helping public officers improve introduced an Active Ageing module in DigiMC was piloted at recognises human motions or actions their data science capabilities September 2019 to serve the needs of the Singapore General of smoking through video. Project senior citizens. Through the app, they can Hospital and the National Balefire has reduced the need for The Data Arcade Tournament was organised by GovTech for obtain key information on events, courses Heart Centre Singapore enforcement officers, disseminating the second year running to help public officers level up in and workshops for seniors, as well as in September 2019, and real-time alerts when smoking their data science capabilities and hone their skills in visual access their Merdeka Generation e-Card. is expected to be rolled activities are detected. analytics. Part of an overall strategy to encourage officers to be out to all SingHealth more data-driven in their work, the tournament was supported institutions by 2020. by top industry players in visual analytics — Qlik and Tableau. Participants processed data and built dashboards using open or agency datasets over a period of five months, with the tournament culminating in a live hackathon to deliver insights on datasets from the National Volunteer and Philanthropy Centre for the public good.
16 Government Technology Agency of Singapore Annual Report 2019/2020 17 HIGHLIGHTSHIGHLIGHTS APRAPR 2019—MAR2019—MAR 20202020
OCT 2019 FEB 2020
1 OCT 24 OCT 31 OCT 1 FEB
Ensuring the security of Receiving recognition for Streamlining processes Supporting the Whole-of- Government applications Parents Gateway at the 2019 for businesses with the Government COVID-19 response with with the Vulnerability ASEAN ICT Awards GoBusiness Licensing portal timely, informative web portals Disclosure Programme The Ministry of Trade & Industry, Smart When COVID-19 hit, GovTech rallied various and Government Launched by the Ministry of Education and Nation and Digital Government Office government agencies to roll out informative web Bug Bounty Programme GovTech in January 2019, Parents Gateway and GovTech launched the GoBusiness portals MaskGoWhere and FluGoWhere in a short has reduced the administrative workload time. These platforms played a key role in providing GovTech’s Vulnerability Licensing portal on 31 October 2019. for some 33,000 teachers and levelled timely and accurate information to Singaporeans Disclosure Programme was Reviewing the service journey from the operational capabilities of about 350 regarding the collection of masks and information launched by Senior Minister a Food & Beverage (F&B) company’s Teo Chee Hean in his opening schools. Serving 600,000 parents, the app perspective, the team streamlined on Public Health Preparedness Clinics. speech at the 2019 Singapore emerged the second runner-up at the the regulatory processes required International Cyber Week, as part 2019 ASEAN ICT Awards. for businesses to set up and apply of our ongoing efforts to ensure for licenses. The portal reduces the the cybersecurity of Government number of form fields from 845 to just internet-accessible applications 90 and has since been used by more 8 FEB used by citizens, businesses than 460 F&B businesses. and public officers. SM Teo also Improving the living environment noted that 31 vulnerabilities of citizens through sensors were remediated as a result of The Lampost-as-a-Platform (LaaP) trial in one-north GovTech’s second Government and Geylang — part of the Smart Nation Sensor Bug Bounty Programme, an Platform project — assesses the technical feasibility initiative where white hat hackers of using existing lampposts as infrastructure to mount are invited to test the security of and power sensors to improve the living environment government systems. for citizens. These include environmental sensors to monitor temperature, humidity and air quality, satellite receivers to detect and verify GNSS signal quality, as well as video cameras for crowd analytics. The trial is also testing other use cases, such as NOV 2019 detecting and counting the number of Personal Mobility Devices (PMDs).
18 NOV 22 NOV Enhancing home safety for Clinching the top spot for Digital Government vulnerable seniors initiatives at APICTA 2019 with SGWorkPass 12 FEB The Housing & Development Board (HDB) and GovTech kicked The SGWorkPass app is a collaboration between GovTech and the Ministry of Manpower to provide work pass off the deployment of a Wireless Alert Alarm System, as part of Keeping returning travellers in the Smart Nation Sensor Platform project. From Nov 2019 to holders with a means of digital identification. With the check during the pandemic mid-2022, 53 one-room HDB rental blocks under Project LIFE app, workers can access their employment information (Lift Improvement and Facilities Enhancement for the elderly) and use it as a proof of identity. The app emerged as the To better track and monitor travellers will be equipped with the system to help enhance home safety winner under the Digital Government category at served with Leave of Absence and Stay- for some 10,000 eligible seniors. the 2019 Asia Pacific ICT Awards. Home Notices during the COVID-19 period, GovTech collaborated with the Ministry of Manpower to set up an SMS and mobile web reporting system that allowed the ministry to push down daily SMSes to these individuals and receive updates on their location and body temperature.
18 Government Technology Agency of Singapore Annual Report 2019/2020 19 HIGHLIGHTSHIGHLIGHTS APRAPR 2019—MAR2019—MAR 20202020
FEB 2020 MAR 2020
19 FEB 21 FEB 2 MAR 18 MAR 20 MAR
Developing low-cost, in-house Using AI in the fight against COVID-19 Harnessing technology Commissioning the Supporting the nationwide solutions that address current needs to implement safe Sensor Data Exchange contact tracing efforts with To further support mandatory temperature screening efforts TraceTogether GovTech rolled out a low-cost fast-deploying distancing measures platform for holistic during the COVID-19 pandemic, GovTech developed and rolled out operational planning self-help temperature scanner — developed a smart thermal scanner, SPOTON, which integrates commercial MOBIUS was developed by GovTech To support the nationwide contact wholly in-house using off-the-shelf materials off-the-shelf infrared and RGB cameras with GovTech-developed as a solution for counting pedestrians, GovTech commissioned tracing efforts, GovTech worked with — in government buildings and community AI face detection capabilities. SPOTON can screen temperatures joggers, bicycles and Personal Mobility the Sensor Data Exchange the Ministry of Health to develop clubs to automate temperature-taking during of up to 10 people at once. This fast, accurate and affordable Devices on footpaths, park connectors platform as part of the Smart and roll out TraceTogether, a contact the COVID-19 outbreak. Close to 200 units were mass temperature screening solution was trialled and deployed and shared paths. This solution was first Nation Sensor Platform, tracing mobile app that uses assembled and deployed with the support of within several government agencies and community facilities. developed to enable agencies such as enabling government Bluetooth technology for proximity public service officers. the Urban Redevelopment Authority and agencies to publish and tracing. Using TraceTogether, potential the Land Transport Authority to obtain subscribe to sensor data COVID-19 cases can be detected and data for urban planning. MOBIUS was seamlessly and cost- isolated earlier and more efficiently. also adopted to support safe distancing effectively, regardless of TraceTogether’s BlueTrace protocol measures for the National Parks Board the different systems they was also open sourced for other and National Environment Agency run. Through the platform, countries to develop their own during the COVID-19 situation. agencies can better utilise contact tracing applications. and analyse cross-agency sensor data for holistic operational planning.
26 FEB Enhancing agencies’ productivity with VideoIO
VideoIO was developed by GovTech to enable agencies to quickly prototype and train Video Analytics (VA) models on their own and enhance productivity by incorporating VA into 31 MAR their daily workflow. Agencies can now develop their own object classification and detection models using VideoIO, Surpassing one million downloads for SingPass Mobile such as the detection of various vehicle types and micro- As of 31 March 2020, more than one million users have chosen to use organisms on microscopic images. the SingPass Mobile app for convenient access to government and private sector services, without entering long passwords. More than 60 per cent of all SingPass authentications are now conducted through the Open sourcing effective solutions to reduce app. Besides quicker logins to digital services, SingPass Mobile enables manpower for temperature screening users to prove their identities and provide personal details securely over To augment the temperature screening operations in the counters at selected locations. public places with high human traffic, GovTech developed VigilantGantry to reduce the manpower and time spent on Tapping on NDI APIs to build better digital services manual temperature screening. The solution was trialled at the National University of Singapore and subsequently On the industry adoption front, more businesses are tapping on open sourced for adoption by industry partners. GovTech’s National Digital Identity (NDI) APIs to build better services and streamline their operations. In FY2019, 110 industry partners integrated NDI APIs with close to 270 private sector digital services.
20 Government Technology Agency of Singapore Annual Report 2019/2020 21 INSIDEINSIDE GOVTECHGOVTECH
Enabling Your Success How We Hire
Agile. Bold. “Why join GovTech?”, you may ask. At We are always on the lookout for individuals GovTech, we care about your success who are passionate about using technology Collaborative. and ensuring that you have the tools to better the lives of Singaporeans. Our hiring and opportunities to learn from the process ranges from staff referrals to open At GovTech, our values are simply represented best. Our customised suite of people hiring through traditional means and our as A, B and C, which stand for Agile, Bold and programmes provide our engineers with signature TechHunt — an annual recruitment Collaborative. These values serve as a compass the option to undergo attachments at event where we invite top talents to meet our for us as we go about our mission to Engineer big tech companies and be mentored hiring team and gain insight into life Inside by overseas Singaporeans based in the GovTech. Through TechHunt, we have hired a Digital Government and Make Lives Better by Silicon Valley. This guarantees that they diverse range of talents — software engineers, driving digitalisation in Singapore. Our staff, are well plugged back into the industry, digital business analysts, cybersecurity whom we affectionately refer to as GovTechies, learn from top-notch mentors, and bring specialists, data scientists, AI engineers and are empowered to innovate and collaborate to their best back to GovTech. infrastructure specialists — to help us design, Interested to join us? deliver projects that harness technology for the build, and deliver tech solutions that will Scan the QR code public good; building applications and rolling out impact our citizens and businesses. above to apply! initiatives that benefit our citizens, businesses and public officers.
Our Corporate From Former Intern Culture to GovTechie A passion for problem solving was what while broadening their experiences by GovTechies think big, start small, and learn led Chew Shao Quan to pursue a career in participating in hackathons and side from failing fast. Our relaxed and open work GovTech after his internship. The 26-year- projects. He loves the challenges and old has been a GovTechie for two years with learning experiences that his job in environment means that people from various the National Digital Identity team, working GovTech brings, and enjoys seeing the teams and seniority can walk up to each on many nationwide projects and juggling fruits of his labour impact Singaporeans’ other at any point in time to bounce off ideas roles such as software developer, solutions lives in a positive way. “The smiles on architect and data analyst. A doer by nature, my users’ faces and knowing that I have and solutions. We are committed to building Shao Quan advises interested applicants managed to help them makes me really a workplace that is diverse and inclusive — to be passionate and eager to learn, happy to do what I do.” regardless of gender, race, education, age, or other personal characteristics. This is what helps us do great work.
“ I joined GovTech and made the From Silicon Valley move from the private to public to Singapore sector primarily because I was Returnee Singaporean Chong Jia Yi left a unstructured environments. An avid drawn to GovTech’s purpose colourful career in Silicon Valley behind bird photographer in his free time, Jia and the value that we bring to in favour of life at GovTech. A founding Yi shares that the he decided to return member of GovTech’s Community of to Singapore to try a different direction citizens. As a GovTechie, you are Distinguished Engineers, the 38-year-old in terms of his career. “A lot of difficult brings with him a wealth of experience and challenging problems today are playing a part in transforming — having spent 10 years as a Research actually getting solved by the world’s & Development Technical Director at governments. These problems are on our nation through technology. Pixar Studios working on numerous a much larger scale compared to what That, to me, is a very, very big-name films like WALL-E, Brave, we face in industry, and GovTech is in a and Finding Dory. At GovTech, Jia Yi is very favourable position to solve them. meaningful purpose.” putting his expertise in Deep Learning to In doing so, we are delivering solutions good use, developing and rolling out the not for private enterprise but the public Robotics Software Stack that will enable good, which I am sure we can all agree — Evangeline Chua, the control of legged robots in various is a very positive outcome.” Chief People Officer
22 Government Technology Agency of Singapore Annual Report 2019/2020 23 Saslinda Selamat Project Manager Saslinda’s role as a Project Manager involves her “keeping the lights on” for various backend systems and ensuring that operations are running smoothly. MEET She manages key IT projects for the Ministry of MEET Education (MOE) to drive digitalisation and streamline processes for better work productivity. A mother of two, Saslinda is a natural multi-tasker who loves the flexibility that her job allows to juggle both work and family commitments effectively. Since joining GovTech, she has also gained confidence in expressing her OUROUR thoughts and ideas and built better people skills. “I have great team members who come together to get things moving and try their best to help in every way possible. Our bosses also recognise the hard work that we put in to deliver a project successfully. At GovTech, you never work alone — everyone has a good set of GOVTECHIESGOVTECHIES knowledge and are always willing to share.”
Lim Zui Young Joel Tai DevOps and Quality Engineer Assistant Manager As the tech lead for the SupplyAlly team, Zui Young A UX designer by training and now manager of a helps build tech solutions for the Singapore government UX team, Joel plays a key role in ensuring that — specifically, the SupplyAlly mobile app that helps businesses and citizens have a great user experience government agencies and partners distribute physical with GovTech’s products. His day-to-day work involves goods efficiently and prevent double-dipping. SupplyAlly him driving UX strategies and roadmaps for many was used widely during the recent mask, CDC Voucher, digital platforms such as GoBusiness, OpenCerts, and TraceTogether token distribution to ensure that MCCY Grants Portal and Business Grants Portal. individuals collected only what was allocated. Prior to Joel is a firm believer that design is a team sport, that, Zui Young was an intern at GovTech and started out and enjoys working with GovTechies who share the as an engineer in quality engineering and development same excitement and passion to develop meaningful operations. Citing grit, adaptability and compassion as products for the public good. When not working on key traits to his job, Zui Young is also passionate about UX solutions, he can usually be found taking in art at the field of e-accessibility, frequently volunteering his museums or galleries and staying active by playing time to ensure that GovTech’s apps are accessible to a volleyball at the beach. wide range of users. “Being at GovTech, we are at the forefront of the Smart “The people at GovTech make all the difference. Nation movement — tackling real-world problems We have very talented people who work together to of transport, housing, security, healthcare and the reach our objectives and timelines, and I like that I am environment with technology. It thrills me to know that able to contribute back to society in a meaningful way our work can directly impact the lives and livelihoods through technology.” of our fellow Singaporeans.”
24 Government Technology Agency of Singapore Annual Report 2019/2020 25 MEETMEET OUROUR GOVTECHIESGOVTECHIES
Heng Xiu Teng Delon Leonard Associate Cybersecurity Specialist AI Engineer Keen to play a part in Singapore’s Smart Nation journey, Developing AI solutions to benefit society is what Xiu Ting joined GovTech as an associate cybersecurity Delon does in GovTech every day. As part of the specialist last year. She plays a key role in hunting Video Analytics team in GovTech, Delon led the down potential cyber threats to government systems development of Balefire, an automated smoking and networks by employing a combination of threat detection video analytics system that minimises the intelligence and data analytics. A baking enthusiast, Xiu need for constant monitoring of surveillance footages Ting loves the hands-on approach to learning that her for illegal smoking activities. In recognition of his role offers. effort, Delon and his team clinched the MEWR Dare to Do award in Feb 2020. “With things constantly changing, it is important for us to keep our skills and knowledge up-to-date. The “I am privileged to be part of a team that is able opportunity to learn, as well as the good rapport with to work on projects that contribute directly to the my colleagues are what keeps me going every day.” betterment of society. My team always makes it a point to work with stakeholders to test our system on-site with actual operations. This allows us to better understand the shortcomings of our system, which helps us to iterate constantly to deliver better solutions for the public.”
Ho Kwai Mei Digital Service Manager
As a Digital Service Manager, Kwai Mei is Soh Chee King responsible for identifying ICT opportunities Digital Business Analyst for innovation and transformation at various government agencies. Now in her seventh year After 10 years in the private sector, Chee King of service with GovTech, she is currently at the joined GovTech because he wanted to help deliver Ministry of Law, but previously led a team at SPORT services that make a positive difference. As a Digital SINGAPORE to develop the Active Health mobile Business Analyst at the Intellectual Property Office app which won the Gold Award for Best App — of Singapore (IPOS), Chee King’s daily work involves Government Services at the MOB-EX Awards analysing business needs and deploying services 2019. The app is part of an integrated technology to meet IPOS’ business objectives. He was part of platform and management suite to promote an the team that developed and launched IPOS GO, the active lifestyle for citizens. Outside of work, Kwai world’s first mobile app that allows businesses to Mei is also an avid baker with a penchant for apply for trademarks with the Government in less extreme sports. than 10 minutes.
“Keeping an open mind, always thinking of “Receiving positive feedback on our digital new ideas and learning to adapt to changes services motivates me. With GovTech constantly effectively are what help me do my job well. The reviewing and updating itself in the latest opportunities to learn and grow at GovTech are technologies, you are surrounded with good boundless, and I am motivated to keep coming opportunities to learn and make a difference to up with new ways to improve citizens’ lives.” Singapore’s future ICT landscape.”
26 Government Technology Agency of Singapore Annual Report 2019/2020 27 Mr Alexander KLEINBERG Ms Lesly GOH Mr NG Chee Khern Mr Peter HO Chief Executive Officer Senior Technology Advisor Chairman Chief Executive Officer Edde Pte. Ltd World Bank Group Permanent Secretary HOPE Technik Pte Ltd Mr Bojan BLECIC Smart Nation and Digital Government Ms Melissa KHOO Ms Mariam JAAFAR Mr KOK Ping Soon Senior Vice President Head of Experience Design — Group Customer Experience Deputy Secretary (Policy) Member of Parliament Chief Executive Ministry of Education Partner and Managing Director (Singapore) Government Technology Agency of Singapore OCBC Bank The Boston Consulting Group
BOARDBOARD OFOF DIRECTORSDIRECTORS (As at July 2020)
Mr Matt QUINLAN Dr Bruno LANVIN Prof Annie KOH Mr Muthukrishnan RAMASWAMI Chairman Executive Director, Global Indices Vice President, Office of Business Development Partner Mr LEW Chuen Hong Deep Labs Inc INSEAD Professor of Finance (Practice) PeepalTree Pte Ltd Mr David KOH Mr Bruce LIANG Singapore Management University Chief Executive* Mr TAN Peng Yam Chief Executive Officer Chief Executive Info-communications Media Chief Executive Integrated Health Information Systems Pte Ltd Cyber Security Agency of Singapore Development Authority of Singapore Defence Science and Technology Agency
28 Government Technology Agency of Singapore *Mr Lew Chuen Hong succeeds Mr Tan Kiat How as Chief Executive of the Info-communications Media Development Annual Report 2019/2020 29 Authority of Singapore and Member of the Board of Directors, GovTech, effective July 2020. Mr CHAI Chin Loon Mr LIM Chinn Hwa Mr TAN Eng Pheng Senior Director Senior Director Mr KOK Ping Soon Assistant Chief Executive Mr D N PRASAD Cybersecurity Group & Smart Nation Platform Solutions Chief Executive Services Senior Director Government Chief Information Security Officer Strategy, People & Organisation
Mr KWOK Quek Sin Mr Jason BAY Ms LIM Bee Kwan Mr CHAN Cheow Hoe Ms Jacqueline LIM Senior Director Senior Director Assistant Chief Executive Deputy Chief Executive & Senior Director Mr TAN Bee Teck National Digital Identity Government Digital Services Governance & Cybersecurity Government Chief Digital Technology Officer Government Infrastructure Group Senior Director Education Cluster, Standard Products
SENIORSENIOR LEADERSHIPLEADERSHIP TEAMTEAM (As at July 2020)
Mr LEONG Der Yao Mr QUEK Yang Boon Ms WONG Hefen Ms LEE Kai Nee Mr Vincent KOR Senior Director Director Director Chief Financial Officer General Counsel Data Science and AI Sensors and IoT Technology Management Finance, Investment & Procurement Group Legal Office and Development & Mr Kevin NG Organisation Transformation Mr Dominic CHAN Director Ms Jennifer TAN Ms Evangeline CHUA Mr LIM Keng Soon Director Core Operations Development Director Chief People Officer Chief Communications Officer Moments of Life Environment and xChange Strategy & Plans Division People & Organisation Division Communications & Marketing Group
30 Government Technology Agency of Singapore Annual Report 2019/2020 31 MEMBERSMEMBERS OFOF SUBSIDIARYSUBSIDIARY
Assurity Trusted Solutions Pte Ltd (“Assurity”) is a wholly-owned BOARDBOARD COMMITTEESCOMMITTEES subsidiary of GovTech. It was incorporated to operate the National (As at July 2020) Authentication Framework (NAF).
The NAF is a project to improve the security of consumers performing online transactions. It is supported by the Monetary Authority of Singapore and respective regulators, such as the Ministry of Finance and the Ministry of Health.
The NAF is a part of GovTech’s vision of “An Intelligent Nation 2015 (In2015) Masterplan” to develop a secure and trusted infocomm infrastructure. This is to facilitate the delivery of safe online services offered by the public and private sectors. The NAF is one of the key initiatives of the Infocomm Security Masterplan and National Trust Framework.
Audit & Risk Committee Finance & Investment Committee (ARC) (FIC)
Mr Muthukrishnan RAMASWAMI Prof Annie KOH Chairman Chairman Ms Melissa KHOO Dr Bruno LANVIN Mr KOK Ping Soon Mr Bojan BLECIC Member Member Member Member Mr LEE Ah Boon Mr Bruce LIANG Ms ANG Mui Kim Mr Robert CHEW Mr KWOK Quek Sin Co-opted Member Member Chief Executive Officer Chairman Senior Director, National Digital Identity Assurity Trusted Solutions Pte Ltd Assurity Trusted Solutions Pte Ltd Government Technology Agency
Mr Vivek KUMAR Ms Shirley WONG Mr Bruce LIANG
Assistant Director-General Managing Partner Chief Executive Officer NTUC TNF Ventures Pte Ltd Integrated Health Information Systems Pte Ltd Director, U Startup, U Associate, U Future Chief Information Officer Leaders, and U PME, Secretary Ministry of Health NTUC Membership Council
People Matters & Rewards Committee Technology Advisory Committee (PMRC) (TAC)
Mr NG Chee Khern Mr Matt QUINLAN Chairman Chairman Mr KOK Ping Soon Ms Mariam JAAFAR Ms Lesly GOH Mr Peter HO Member Member Member Member Mr TAN Chee Hau Ms Deborah LEE Mr Eddie CHAU
Mr Alexander KLEINBERG Mr David KOH Mr LEW Chuen Hong Mr TAN Peng Yam Director, Smart Nation and Digital Government Office Formerly Executive Vice-President, Board Advisor (Planning and Prioritisation) Corporate Development Assurity Trusted Solutions Pte Ltd Member Member Member Member Prime Minister’s Office Singapore Press Holdings Ltd
32 Government Technology Agency of Singapore Annual Report 2019/2020 33 Head Office 10 Pasir Panjang Road #10-01 Mapletree Business City Singapore 117438 T +65 6211 0888 E [email protected] www.tech.gov.sg