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Hart Voting System Support Procedures Training Manual Hart

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Hart Voting System Support Procedures Training Manual Hart Hart Voting System Support Procedures Training Manual Hart Voting System System Version 6.2 © 1999-2006, Hart InterCivic, Inc. 6300-006 62D Confidential and Proprietary Hart Voting System Support Procedures Training Manual 6300-006 62D Hart InterCivic Quality and Information Security Policy Hart InterCivic is committed to election integrity, customer satisfaction, and continual improvement of the hardware, software, and services provided to our customers. Continual improvement will be visible from planned and documented activities leading to fulfillment of quality and information security objectives. All products, components, and services provided to our customer shall be safe, secure, and effective for their intended use, and they shall meet or exceed the quality and reliability levels expected by the marketplace. This commitment includes the security of the information used in the product development process. Management at Hart InterCivic will implement information security to ensure contractual requirements are met, employees are trained in information security, and that risks to information security are understood and minimized. Employees of Hart InterCivic are required to comply with information security procedures and to report any instances of known of possible information security breach. This DOCUMENT and the SOFTWARE, HARDWARE, and FIRMWARE to which it pertains contain confidential and proprietary information belonging exclusively to Hart InterCivic, Inc. No part of this publication may be modified, reproduced, stored in a retrieval system, or transmitted in any form, distributed by any electronic or mechanical means, photocopied, recorded, or otherwise reproduced or distributed without prior written permission of Hart InterCivic, Inc. Any person receiving this manual has a duty to take reasonable precautions preventing unauthorized disclosure of the contents. Trademarks eSlate is a registered trademark of Hart InterCivic, Inc. Ballot Now, Ballot Origination Software System, eScan, Disabled Access Unit, Hart InterCivic, Judge’s Booth Controller, Mobile Ballot Box, Rally, Tally, and Verifiable Ballot Option are trademarks of Hart InterCivic, Inc. Hart InterCivic disclaims any proprietary interest in the marks and names of others. Hart InterCivic, Inc. P.O. Box 80649 Austin, TX 78708 Help Desk Telephone: 866.ASK.HART/866.275.4273 Fax: 800.831.1485 Help Desk email: [email protected] Help Desk URL: http://hartsupport.hartic.com Product Number 6300-006 62D © Hart InterCivic, Inc. All Rights Reserved Confidential and Proprietary Hart Voting System Support Procedures Training Manual 6300-006 62D IMPORTANT SAFEGUARDS Hart Voting System Equipment Follow all warnings and instructions marked on the equipment and on this sheet. 1. READ INSTUCTIONS All of the safety and operating instructions must be read before operating this voting system. 2. RETAIN INSTRUCTIONS These safety and operating instructions should be retained for future use. 3. CLEANING Unplug the equipment from the wall outlet and any other equipment before cleaning. Do not use aerosol cleaners. Use a spray glass cleaner to dampen a soft cloth, and then wipe off any dirt or fingerprints. Do not spray cleaner directly on the unit. DANGER: Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in fire or electric shock. Never spill or spray anything on or into the product. If liquid is spilled on the product, turn it off immediately, wipe away the liquid, and then return the unit to the local election officials for servicing. 4. ATTACHMENTS Use only Hart InterCivic approved attachments in this voting system. Use of other attachments is unsafe. DANGER: Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious injury and serious damage to the product. Use only with a booth, cart, or stand approved by Hart InterCivic or sold with the product. A product and caddy combination must be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and caddy combination to overturn, causing serious injury. 5. WATER and MOISTURE Do not use this product near water – for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, or near a swimming pool. 6. POWER SOURCES Use only battery packs or 110V AC wall power as shown on the equipment. If you are not sure of the type of power supplied to a polling location, call the local power company before proceeding. Use only grounded, three prong outlets, and the power cord supplied with the equipment by Hart InterCivic. Power cords should be routed so that they are not likely to be walked on or have objects placed on them. Do not overload wall power outlets or extension cords as this may cause a fire. 7. SERVICING CAUTION: Do not attempt to service this unit yourself. Opening the unit will result in exposure to dangerous voltages or other hazards. Only the battery and printer doors should be opened by polling place personnel. Refer all other servicing to qualified personnel only. When replacement parts are required, be sure to use only Hart InterCivic approved parts. Unplug the unit from the wall outlet and refer servicing to qualified personnel under the following conditions: • When the power cord or plug is damaged • If liquid has been spilled on the product • If the product has been exposed to rain • If the product does not operate normally after following the operating instructions Confidential and Proprietary Hart Voting System Support Procedures Training Manual 6300-006 62D Confidential and Proprietary Hart Voting System Support Procedures Training Manual 6300-006 62D Support Procedures Main Table of Contents Hart Voting System Support Procedures – Getting Started ...................................... 1 Storage, Delivery and Maintenance Procedures ........................................................ 9 System Computer and Peripheral Devices Setup .................................................... 25 Polling Place Equipment Acceptance and Functionality Test Procedures............ 37 Pre-Election and Post-Election Procedures ............................................................. 87 Establishing Procedures for Field Technicians and Help Desk Operators.......... 115 Troubleshooting Procedures for Support Personnel............................................. 125 Reading Device Reports ........................................................................................... 219 MBB Processing and Election Night Procedures................................................... 249 Glossary of Terms..................................................................................................... 257 SERVO Procedures and Operations Manual .......................................................... 271 Election Labels........................................................................................... Refer to Tab Election Logs (Forms) ............................................................................... Refer to Tab Equipment Maintenance and Supplements ............................................. Refer to Tab © Hart InterCivic, Inc. Confidential and Proprietary Page i Confidential and Proprietary Hart Voting System Support Procedures Training Manual 6300-006 62D Hart Voting System Support Procedures Getting Started Hart Voting System System Version 6.2 Series © Hart InterCivic, Inc. Confidential and Proprietary Page 1 Hart Voting System Support Procedures Training Manual 6300-006 62D Page 2 Confidential and Proprietary © Hart InterCivic, Inc. Hart Voting System Support Procedures Training Manual 6300-006 62D Table of Contents Introduction to The Hart Voting System Support Procedures Course..................... 4 This Document .............................................................................................................. 4 Course Objectives......................................................................................................... 4 Hart Voting System Data Flowchart............................................................................. 5 Hart Voting System Security Features ........................................................................ 6 Hart Voting System Workflow ...................................................................................... 7 © Hart InterCivic, Inc. Confidential and Proprietary Page 3 Hart Voting System Support Procedures Training Manual 6300-006 62D Introduction to the Hart Voting System Support Procedures Course In the Hart Voting System Support Procedures Course, elections officials, support personnel, and warehouse staff complete the following: • review storage, delivery, and maintenance procedures • set up polling place system hardware (eScan, Judge’s Booth Controller, Disabled Access Unit, and eSlate with, or without, the Verifiable Ballot Option) • perform Acceptance and Functionality Testing • reset and prepare the hardware systems for an election • practice maintenance and troubleshooting procedures • apply backup procedures in SERVO A segment of this course also provides training to Resolution Board members and/or ballot transmittal personnel. This Document This training manual is designed to guide operator training. Each section is intended to be its own stand-alone document. Included at the end of this training manual is the SERVO Operations Manual, as well as operations manuals for the polling place equipment and
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