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“Ncourt” Payment Processing for Court Payments Only. 3. Discuss: Prairie Heights Agreement for Maintenance Services- Sewer Collections BOARD OF ALDERMAN WORK SESSION BOARD MEETING TUESDAY, APRIL 11TH, 2017 at 6:30 p.m. CITY HALL, 345 S. MAIN, BOLIVAR, MO 65613 CALL TO ORDER ROLL CALL PRAYER PLEDGE OF ALLEGIANCE MOTION TO ADOPT AGENDA MAYORAL APPOINTMENT, Introductions, Presentations, Resolutions and Proclamations, Citizens Requests: Proclamation: Recognizing the Bolivar Boys Basketball Team. 1. Approval of Election Results: a. Approving Certified Election Results. b. Swearing in Newly Elected Officials c. Appoint “Acting President of the Board of Aldermen” 2. Discuss: “nCourt” Payment Processing for Court Payments only. 3. Discuss: Prairie Heights Agreement for Maintenance Services- Sewer Collections. 4. Discuss & Approve: Warranty Information for Fans at the Pool. 5. Adjournment: #wherelibertyflows If you have a need for special accommodations, Please contact the City Clerk’s office 24 hours prior to the meeting. PROCLAMATION City of Bolivar Whereas, the Bolivar High School Boys Team had a season with an outstanding record; and Whereas, this has been a remarkable, hard-fought, and successful basketball season for the Bolivar Boys Basketball Team; and Whereas, special commendation is due to all the team members and their families, and to Coaches Robby Hoegh; and Whereas, we are proud to recognize Bolivar High School, its high School boys team and their coaches, and its athletic department for an outstanding basketball season. Whereas, The Liberators captured their third straight Central Ozark Conference Small School Division title and have won 19 consecutive games against conference opposition with a program record of 27 wins; and Whereas, the Bolivar High School Boys Team advanced to Class 4 Final and were the 2nd Place team in Class 4; and NOW, THEREFORE, I, John F. Best, Mayor, of the City of Bolivar, Missouri with all of the citizens of Bolivar, Missouri do hereby congratulate the Bolivar High School Boys Team on season and their program record. IN WITNESS WHEREOF, I HAVE HEREUNTO SET MY HAND AND CAUSED TO BE AFFIXED THE SEAL OF THE CITY OF BOLIVAR, MISSOURI THIS 11TH DAY OF APRIL 2017. __________________________ Dr. John F. Best, Mayor Leading Provider of Electronic Payment Services Trusted by more than 1,800 court clients across the nation for payment services Bolivar City Court, MO Proprietary and Confidential Information. Property of nCourt, LLC. © 2016 nCourt, LLC. All Rights Reserved nCourt – INDUSTRY LEADER • Founded in 2002, headquarters in metro-Atlanta, Georgia • Acquired in 2013 by growth equity firm - Mainsail Partners (San Francisco, CA) • New CEO appointed in 2014 – Tony Clancy • Double digit growth – year over year nCourt offers Easy, Secure, and Efficient • Exclusively serves market for courts and government agencies innovative payment services with the best bilingual citizen payment center in the industry. Our solutions are used by • Supports approximately 1,800+ clients across 32 states thousands of courts and government agencies throughout North America. • High-tech payment solutions processing hundreds of thousands of payments and millions of dollars in government funds every month • Certified PCI Compliance Level 1 • In-house, US-based, state-of-the-art bilingual Citizen Payment Center • 97+% client retention 2 nCourt.com nCourt - HIGH-TECH, HIGH-SERVICE PAYMENT SOLUTIONS Accept all major credit and debit cards, e-check/ACH, Apple Pay, Android Pay & pre-paid cards 3 nCourt.com MULTICHANNEL PAYMENT OPTIONS CITIZEN PAYMENT CENTER Citizens can pay by phone using our U.S.-based Citizen Payment Center, with a unique 800 and/or local number specifically designated for you. CUSTOM BRANDED WEBSITE Citizens can pay online using a website nCourt custom brands and hosts for you at no additional cost. MOBILE DEVICES (PHONE/TABLET) Citizens can pay using any mobile device, including smartphones and tablets, making payments easy and convenient. No downloads required. PAYMENT INTERACTIVE VOICE RESPONSE (IVR) nCourt can provide a dedicated informational and/or customized payment IVR. ON-PREMISE POS TERMINALS Citizens can make payments at the counter. nCourt provides EMV-enabled devices that are PCI-compliant using point-to-point encryption (P2PE). 4 nCourt.com CITIZEN PAYMENT CENTER • Bilingual, Citizen Payment Center located in metro-Atlanta • Operation Hours: • Mon – Fri: 7am – 12am EST • Sat – Sun: 9am – 6pm EST • Open every day except Thanksgiving and Christmas • PCI DSS Level 1 certified so citizen’s personal information is secure • Provide dedicated number with the option of directing calls to a live payment center, to an IVR system customized to the court, or a combination • Citizen Payment Center representatives provide best-in-class service by taking payments and answering informational questions 5 nCourt.com CUSTOM BRANDED WEBSITE 6 nCourt.com MOBILE DEVICES (PHONE/TABLET) Custom Branded Mobile Payments 7 nCourt.com PAYMENT INTERACTIVE VOICE REPONSE (IVR) • Accelerate payments with IVR automation - allows citizens to make payments securely • Utilize a dedicated number for your court • Interface with the Court’s existing IVR or as a stand-alone service • Design custom menu voice prompts specifically for your citizens • Live agent assistance during extended business hours “Your citizens can speak to live agents for immediate assistance or continue with the voice prompts to complete their payment.” 8 nCourt.com POS TERMINALS • Easy to use and install via a USB port with ATM- style interface and large keypad • Simple and secure processing of credit & debit, EMV-based chip cards and alternative transactions – including NFC “near field communications” and contactless payments • Accelerate payment and reduce the need to handle cash or bad checks • Service fee calculates and displays separately on screen • Detailed transaction receipts available from the computer or via email or text VeriFone Vx805 Ingenico iPP320 Both terminals are PCI-compliant, EMV-enabled, and Point-to-Point Encryption point of sale devices. 9 nCourt.com nCourt – REPORTING PLATFORM • Intuitive, customizable, real-time reporting • Easy to understand reconciliation reports to minimize the burden of your administrations and accounting departments • Detailed transaction-level and summary reporting can be easily reported by different departments, different payment types, different channels and more… • Reporting data is stored indefinitely • Flexible download formats for exporting (Excel, PDF, etc.) • Enhanced security with administrative access rights control 10 nCourt.com VALUE-ADDED SOLUTIONS – ON-TIME PAYMENTS Recurring Payments BENEFITS Outbound Notification Services BENEFITS Significant Cost Reductions Notification for Court Appearance or Other Events No letter, no envelope, no stamp – use less materials and time Notify your citizen in a timely manner for spent chasing citizens for court required appearances by mobile text payments. messaging to help eliminated “failure to appear” (FTA). Decrease Late Payments Payment Confirmations Easily set up “around the clock – 24/7” payment schedules, all Automatically let your citizens know when deductions occur automatically. their payments have been received. Payment Installment Reminders Improve Citizen Satisfaction Send courtesy reminders well in advance Avoid those awkward late- to improve on time payments from payment conversations. citizens. Recurring payments can help improve relationships with your Short Message Service (SMS) Compliance citizens, saving both parties time nCourt complies with all “Opt-In, Opt-Out and STOP” text and energy. messaging governed by the following agencies: CTIA-Wireless Association; FCC-Federal Communication Commission and; MMA-Mobile Marketing Association. These organizations are responsible for ensuring regulatory guidelines and best practices for the use and management of SMS notifications. 11 nCourt.com CASE STUDY: GWINNETT COUNTY, GA INTEGRATED SOFTWARE DOUBLES COURT’S ONLINE REVENUE Client: Gwinnett County Recorder’s Court – Gwinnett County, GA Challenge The court utilized two separate service platforms for their case management system (CMS) and payment program. Due to the lack of data consolidation between the two technologies, it caused multiple problems, including delayed reconciliation of payments, double-data entry that increased an average of 40-hours per week, higher errors due to manual key entry, and increased call volumes from unhappy citizens inquiring about their payment statuses. Solution Without hesitation, the initial approach for nCourt was to work with the court’s existing CMS vendor, Journal Technologies. Due to nCourt’s familiarity with their CMS software, eCourt, nCourt was able to quickly identify the technology gaps and integrate its cloud-base payment solution. This solution allowed the court to expand it’s payment channel to include card-not present transactions for online transactions. Results Speed to market was seamless with the launch of nCourt’s enhanced payment solution. The court’s revenue jumped from $4MM per year to more than $9MM, with nCourt supporting more than 130,000 citations fees and fines for the county. This ultimately allowed for secure hosting of real-time and dynamic data – all together eliminating double-entry errors, manual processes and improvement for on-time payments and reconciliation. 12 nCourt.com MEETS THE NEEDS OF THE MUNICIPALITY AND YOUR CITIZENS Easy Secure Efficient • Pay online and by mobile device • Level 1 PCI Compliance (highest • Bilingual, U.S.-based Payment Center 24/7/365 security level in the industry) • Court-specific
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