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Monitoring As a Service Aptum and Logic Monitor It Management That’S Powerful, Affordable and Easy to Use 1.0 Introduction TECHNICAL DESCRIPTION MONITORING AS A SERVICE APTUM AND LOGIC MONITOR IT MANAGEMENT THAT’S POWERFUL, AFFORDABLE AND EASY TO USE 1.0 INTRODUCTION Aptum Monitoring as a Service is a powerful monitoring and reporting platform that provides a unified solution to monitor all of your Managed servers, devices and applications on one powerful platform, with a single pane of glass for all your graphs, forecasts and alerts on your critical infrastructure. 2.0 MONITORING AS A SERVICE – AT-A-GLANCE The Aptum monitoring platform powered by Logic Monitor easily fits into your IT environment with minimum configuration. The collector automatically recognises devices in your infrastructure and immediately beings collecting performance metrics for your network equipment, storage, databases, servers, hypervisors and applications. The Aptum and Logic Monitor team builds in the monitoring configuration and alert thresholds for your Managed Hosting environment so that you don’t have to. Its capabilities allow you to review critical performance metrics and event alerts so that any potential problems with your applications or infrastructure can be resolved faster. The service is deployed by using an agentless SNMP and WMI monitoring system powered by Logic Monitor. The Monitoring platform is highly redundant with strategically placed redundant collector clusters in Aptum data centers ensuring no single point of failure in the monitoring platform. Agentless No hardware required Automatic device discovery Auto configuration of basic monitoring on all devices 2 www.aptum.com TECHNICAL DESCRIPTION: MONITORING AS A SERVICE - APTUM AND LOGIC MONITOR 3.0 MONITORING AS A SERVICE – SERVICE OVERVIEW Aptum Monitoring as a Service is a powerful monitoring and reporting platform that provides a unified solution to monitor all of your Managed servers, devices and applications on one powerful platform, with a single pane of glass for all your graphs, forecasts and alerts on your critical infrastructure. MONITORING PACKAGES FOR HOSTING BASIC MONITORING STANDARD MONITORING This package is included for all managed hosting customers This package includes all of the features of Basic Monitoring, and includes Aptum response to Ping* and Port* check in addition to: monitoring of servers. Web-based portal and instrumentation for customized and Basic Monitoring does not include portal access, scheduled reports, dashboards, alerts & thresholds instrumentation or reporting capabilities. Health Performance monitoring for server CPU, disk, memory Basic Monitoring includes the relevant default checks for operating systems, virtualisation, network device database ports 22,80 and 3389 on the primary IP of the device. Application monitoring across the entire stack Additional IP addresses and port monitoring are available by Mobile app for easy access upgrading to the Standard Monitoring Package Email alerts for a single group of email addresses may also be configured, upon request OPERATING SYSTEMS SUPPORTED Windows 2008/2012 Windows 2008/2012 RHEL 6/7 RHEL 6/7 CentOS 7 CentOS 7 MONITORING SOLUTION MANAGED HOSTING MONITORING COLLECTOR LOGIC MONITOR YOUR YOUR MOBILE BROWSER 3 www.aptum.com TECHNICAL DESCRIPTION: MONITORING AS A SERVICE - APTUM AND LOGIC MONITOR 3.1 BASIC MONITORING PACKAGE The Basic Monitoring Package provides raid, ping and optional port checks which are monitored by the Aptum Technical Support Teams. In the case of an event, Aptum will notify you and perform a predetermined action on your behalf, according to our standard runbook actions defined in the table of responsibilities section 5.1. For the optional port check monitoring, a TCP connection is initiated to user-defined ports on configured host IPs. Port availability is monitored and you will be notified when a port is down. Aptum is able to actively monitor the following ports (available on request): PORT / PROTOCOL EXPLANATION INTERVAL ICMP (Enabled by default) Ping Response Check 1 minute 80 / TCP (Enabled by default ) HTTP Service Port-Check 2 minutes 443 / TCP (On request) HTTPs Service Port-Check 2 minutes 1443 / TCP (On request) MSSQL Service Port-Check 2 minutes 3306 / TCP (On request) MySQL Service Port-Check 2 minutes 6379 / TCP (On request) Redis Service Port-Check 2 minutes 11211 / TCP (On request) Memcached Service Port-Check 2 minutes 22 / TCP (Enabled by default ) SSH Service Port-Check 2 minutes 3389 / TCP (Enabled by default ) RDP Service Port-Check 2 minutes APTUM ADDITIONALLY MONITORS THE FOLLOWING DATA POINTS: PORT / PROTOCOL EXPLANATION INTERVAL Host Status Seconds since activity 2 minutes RAID Status Health status of RAID devices 5 minutes NOTES: 1. Software firewalls must allow monitoring collector IP ranges. The latest collector ranges are listed on Page 13 of this guide. 2. No customer access to instrumentation or alerting is available within the scope of the Basic Monitoring Package. 3. The Aptum Basic Monitoring Package is included by default when you subscribe to Managed Hosting on all new devices. 4. Should you wish to opt-out of the basic monitoring service please contact your sales representative when placing your order so all device monitoring may be removed from the order. Please note SLA credits will no longer be applicable if the basic monitoring service is turned off. 4 www.aptum.com TECHNICAL DESCRIPTION: MONITORING AS A SERVICE - APTUM AND LOGIC MONITOR 3.2 STANDARD MONITORING PACKAGE The Standard Monitoring Package includes the same features as in the Basic Monitoring Package, with additional feature rich capabilities outlined below: All features in Basic Monitoring Package Customers receive one recipient group containing their users email A robust user experience via web-based portal access for addresses customisable reporting and dashboard views Ping, port and RAID events delivered to the Aptum Global Technical Performance monitoring for server CPU, disk, memory operating Operations Centre for fast resolution systems, virtualisation environments, network device database for Upon request, the recipient group can receive basic alerts in addition health checks to error and critical event alerts as configured as part of the Standard Application monitoring with a detailed line of sight across the Monitoring Package application stack Customers have the ability to disable event alerts from the monitoring Alerts and threshold custom settings portal Customized and scheduled reporting Customers can create web content checks with multiple steps to ensure the health of web applications Mobile application for easy access Using the mobile app, customers can view their dashboard and alerts from anywhere MONITOR YOUR SERVERS AND APPLICATIONS WITH A UNIFIED PLATFORM Information for your CPU, disk, memory, network interfaces, network time, port availability and additional application metrics* is achieved by using secure SNMPv3 collectors for Linux and WMI collectors for Windows from data points emitted by your servers. Extended information about your systems will be provided utilising standard monitoring. Servers will emit data points to collectors using secure SNMPv3 (Linux) or WMI (Windows). Data points include, but are not limited to, CPU, disk, memory, network interfaces, network time, port availability, application metrics* and more. NOTES: 1. *Application metrics are provided as available and are subject to change as new versions are released and others retired. 2. Alert rules are not set up by default. Contact your support representative to have one set up. 5 www.aptum.com TECHNICAL DESCRIPTION: MONITORING AS A SERVICE - APTUM AND LOGIC MONITOR 3.2.1 SERVER MONITORING FOR WINDOWS SERVERS DATA POINT EXPLAIN WHAT THIS METRIC IS EXPLANATION INTERVAL Includes Basic How The Monitoring Helps You Track All Data Points From Refer To Monitoring Performance Of Your Infrastructure Basic Monitoring Basic Details Included In This Package CPU monitoring helps you keep control of the loads that your CPU CPU Utilisation Statistics 2 minutes servers are subject to Memory monitoring helps you to ensure enough memory is Detailed Memory Utilisation Memory Stats available for mitigating performance problems and that your 2 minutes Statistics server is running as fast as possible Memory and Memory consumption percentage helps you to identify if an Memory Consumption 4 minutes Processes application is performing within typical ranges Percentages Split I/O is a good indication of fragmentation, which can Physical Disks Split I/O Percent 4 minutes reduce performance by causing excessive seek time Logical Drive The average time interval to process read commands from Device Latency and I/O Percent 1 minutes Performance the Guest OS to the virtual machine Volume Usage The amount of read or write data that is being consumed Logical Volume Utilisation 3 minutes Logs the usage to your hard drive while displaying the Interfaces Network Interface Statistics 5 minutes bandwidth that is being consumed Calculates the time offset and round trip delay between two Time Offset Windows Time Offset 4 minutes computers Helps to determine which network adapter and IP addresses TCP Stats Detailed TCP Network Statistics 5 minutes may have congestion issues Helps to determine the source and destination of traffic and UDP Stats Detailed UDP Network Statistics 2 minutes causes of congestion Is the measure of the time a server has been working and System Uptime Locally reported uptime of server 5 minutes available NOTES: 1. *Application metrics are provided as available and are subject to change as new versions are released
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