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738163 R ev B Configuring Logos on the DNCS User Guide

Please Read

Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.

Notices

Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1009R)

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Contents

About This Guide v

Logo Overview 1 Logo Types ...... 2 Logo Requirements ...... 7

Post Logos 9 Posting Custom Logos on the DNCS ...... 10 Checking for Existing Custom Logos on the DNCS ...... 12 Posting New Custom Files ...... 13 Replacing Custom Logo Files ...... 15

Posting Logos with Enhanced SARA 17 Introduction to Enhanced SARA ...... 18 How Enhanced SARA Releases Choose Service Logos ...... 20 Creating and Configuring Logos ...... 21

Customer Information 23

Appendix A Default Logo List 25 Logos and IDs ...... 26

Appendix B Troubleshooting 35 Troubleshooting Tips ...... 36

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About This Guide

About This Guide

Introduction Logos are used to quickly identify the provider of your various services. This is especially useful to subscribers as they can locate specific channels by recognizing a logo in the interactive program guide (IPG) or while changing channels. The following two types of logos exist:  MSO logo—used to identify the service provider or to brand certain features on the set-top.  Service logos—used to identify a service. For example, the HBO logo identifies the HBO service offering. Service and MSO logos are used with Digital Home Communication Terminal (DHCT) client releases up to SARA 1.60, DVR 1.5.x, EXP 2.0.x, and HD 1.6. Enhanced SARA refers to DVR 1.9.0 and EXP 2.3.0 (SARA 1.93 or SARA 1.63) or later. The procedures discussed in this user guide describe the processes required to store MSO and service logos on the Digital Network Control System (DNCS).

Purpose The purpose of this document is to provide procedures for loading logos onto the DNCS. This document also contains logo specifications, and procedures for obtaining logos and posting them to the DNCS.

Audience This document is written for operators of systems that use the SARA. System operators, field service engineers, and Cisco® Services engineers may also find the information in this document helpful. Important: Sites that are not using SARA should work with their navigator provider to determine how to manage logos on their system.

738163 Rev C v

About This Guide

Document Version This is the second formal release of this document. In addition to minor text and graphic changes, the following table provides the technical changes to this document.

Description See Topics Provides information for configuring high-  Logo Requirements (on page 7) definition logos using Enhanced SARA  Posting Custom Logos on the DNCS (on page 10)  Posting Logos with Enhanced SARA (on page 17)  Logos and IDs (on page 26)

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1 Chapter 1 Logo Overview

Introduction You can use MSO logos to identify your company or to brand certain features on the set-top. You can also use service logos, such as the HBO logo, to enhance a service's identity. This chapter introduces MSO and service logos while also describing how they are positioned within screens and banners.

In This Chapter

 Logo Types ...... 2  Logo Requirements ...... 7

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Chapter 1 Logo Overview

Logo Types

MSO Logos An MSO logo is the logo that identifies the service provider. The MSO logo can appear in a screen as defined in the following table. Note: The spin-down logo only appears on set-tops having (DVR) capabilities.

MSO Logo Type Definition IPG Logo Appears at either the top left or top right corner of the Interactive Program Guide (IPG). This logo can also be used as a screen saver for services that use the bfs://resapp/music URL Hi-Res IPG Logo High resolution version of the IPG logo Not IPG Logo Appears on other screens, such as the recorded list for the DVR service and the HDTV setup wizard Hi-Res Not IPG High resolution version of the Not IPG Logo Logo Spin-Down Logo Appears when the DVR enters a power save mode. When the DVR is in power save mode, the hard drive "spins down" and the DVR displays this logo as a screen saver

MSO Logo Examples In the following examples, the IPG, Not IPG, and spin-down logos all use the same logo; however, this is not a requirement. You can use a different logo for all three MSO logo types.

2 738163 Rev C Logo Types

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Chapter 1 Logo Overview

Service Logos Service logos, such as the HBO logo, are used to enhance a content provider's identity. The DBDS environment supports the following two types of logos:  Predefined logos in the range 1 through 255 built into the set-top.  MSO defined service logos are in the range 256 through 32767.

4 738163 Rev C Logo Types

Service logos can appear in any of the locations described in the following table.

Banner/Screen Service Logo Location IPG Logo Appears at either the top left or top right corner (opposite the MSO logo) on the IPG Channel Banner Appears in the channel banner of the TV screen when a subscriber tunes to a service or presses the Info button on the set-top or remote control Music Service Appears on the screen saver for music services having the Screen Saver bfs://resapp/music URL defined in the SAM Services GUI

Service Logo Examples

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Chapter 1 Logo Overview

6 738163 Rev C Logo Requirements

Logo Requirements The following table provides requirements for creating and saving MSO and service logos that will be stored on BFS. The following information about MSO and service logos within each scheme is also included in this section. Notes:  For details about obtaining and posting logos, go to Post Logos (on page 9).  Default service logos are stored on set-tops; go to the Default Logo List (on page 25) to view a table that identifies the default logos.

Specification MSO Logos Local Default Service Logos Service Logos Size Requirements 54 x 37 (low- 25 x 25 (low- 25 x 25 (low- (maximum, in resolution) resolution) resolution) pixels) 100 x 40 (high- 100 x 40 (high- 100 x 40 (high- resolution) resolution) resolution) Destination File msologo.rle servicelogo.res stored in DHCT Name msologohi.rle msologoipg.rle msologoipghi.rle msologonotipg.rle msologonotipghi.rle ssmsologo.rle Stored on BFS bfs://osm bfs://osm/ib N/A (directory path) Logo IDs N/A > 256 1 – 255 Note: Logo IDs must be assigned in sequential order. Provider third-party logo third-party logo Cisco provider or self- provider or generated* self-generated* * The LogoTool software allows third-party developers and system operators to custom MSO and service logos. You or your logo vendor must make the logos according to our specifications. See the LogoTool User's Guide (part number 4000820) for details.

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2 Chapter 2 Post Logos Default service logos are prepackaged onto set-tops as part of the set- top software. These logos are defined with a logo ID between 1 and 255. To see a list of the default logos, go to the Default Logo List (on page 25). All other logos (IPG, Not IPG, spin-down, and custom service logos) are either created using our LogoTool or provided by a third-party logo provider. This chapter describes how to acquire and post logos on your system. Important: For the purpose of this document and to encourage a consistent implementation across systems, We encourage you to place all logo-related files in the /export/home/dncs/LOGOS directory. If you have chosen to store your logo files in an alternate location, simply use the directory path to that location anytime the instructions direct you to the /export/home/dncs/LOGOS directory.

In This Chapter

 Posting Custom Logos on the DNCS ...... 10  Checking for Existing Custom Logos on the DNCS ...... 12  Posting New Custom Files ...... 13  Replacing Custom Logo Files ...... 15

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Chapter 2 Post Logos

Posting Custom Logos on the DNCS

Introduction Systems that are not using MSO logos or custom service logos do not have to post files on BFS to utilize the default service logos provided in the DHCT software. Note: No default MSO logos are provided. Systems that want to utilize these extra capabilities will need to perform the following procedures:  Obtain or create logo files  Post new logo files on the DNCS The following tables provide a summary of the configuration that is required to post MSO and custom service logos. Note: The source file names are determined by your logo providers and may differ significantly from those shown. MSO Logos

Source File Usage Destination Path and File Name Transport companylogo1.rle MSO logo bfs://osm/msologo.rle Out-of-Band MSO logo hi- bfs:///osm/msologohi.rle Out-of-Band res IPG logo bfs:///osm/msologoipg.rle Out-of-Band IPG logo hi- bfs:///osm/msologoipghi.rle Out-of-Band res companylogo2.rle MSO logo bfs://osm/msologonotipg.rle Out-of-Band not IPG MSO logo bfs:///osm/msologonotipghi.rle Out-of-Band not IPG hi- res companylogo3.rle spin-down bfs://ssmsologo.rle Out-of-Band logo

Note: You can use the same source file for some or all of the MSO logo functions. If you choose to do this, simply use the same source file when posting the files on BFS.

10 738163 Rev C Posting Custom Logos on the DNCS

Custom Service Logos

Source File Usage Destination Path and File Transport Name local_logos.res Customer bfs://osm/ib/servicelogo.res In-Band Service Logos

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Chapter 2 Post Logos

Checking for Existing Custom Logos on the DNCS 1 From the DNCS Administrative Console, click Element Provisioning or Home Element Provisioning. 2 From the DHCT Provisioning area, click OS. The DHCT OS List opens.

3 Do the any of the following files appear in the OS List?  msologo.rle: IPG logo  msologonotipg.rle: recorded list and high-definition (HD) setup wizard logo  ssmsologo.rle: spin-down DVR screen saver logo  servicelogo.res: service logos a If yes, go to Replacing Custom Logo Files (on page 15) to update an existing MSO or service logo file. b If no, go to Posting New Custom Files (on page 13) to add MSO or service logo files for the first time.

12 738163 Rev C Posting New Custom Files

Posting New Custom Files 1 From the DHCT OS List window, the File menu and select New. The Set Up DHCT OS window opens.

2 Click the Browse button. The Select OS window opens. 3 Go to the directory where you stored the file and select RES or RLE file that you want to use on the DNCS. See the table in Posting Custom Logos on the DNCS (on page 10) for logo configuration information. Example: /home/export/dncs/LOGOS/victorycable.rle 4 Type the appropriate path and file name for the type of logo file being posted in the Destination field. See Posting Custom Logos on the DNCS (on page 10) for details. Example: bfs///osm/msologoipg.rle 5 In the Description field, enter text that describes this file (for example, MSO IPG Logo). 6 From the Format field, click one of the following options:  For MSO logos, click Out-Of-Band File.  For the service logo file, click In-Band File. 7 Click Save. The logo file is posted on BFS. 8 To see if the new logo displays, perform one of the following options, as appropriate: a Reboot the set-top and either wait for the clock to appear on the LED or for the LED to stop blinking (Explorer 940 set-tops only). b To see the MSO logo (RES files), display the IPG. c To see the MSO Not IPG logo (RLE file), access the recorded list or the HD setup wizard.

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Chapter 2 Post Logos

d To see the spin-down logo, access the DVR list between 1 AM and 6 AM and wait for the DVR to go into power save mode. When this occurs, the spin- down logo appears in the screen saver. e To see the new custom service logos, update SAM Services on the DNCS to point to the new logos. See the DNCS Online Help for instructions. Note: If the new logo did not replace an existing logo, contact Cisco Services. 9 Choose one of the following options as it applies to your site:  If you need to add another logo file, repeat steps 1 through 8.  If you do not need to add another logo file, close the DHCT OS List window.

14 738163 Rev C Replacing Custom Logo Files

Replacing Custom Logo Files 1 Select the existing logo file, click File, and select Open. The Set Up DHCT OS window opens.

2 Click the Replace File Contents button and then click the Browse button. The Select OS window opens. 3 Go to the directory where you stored the new logo file, and then click to select the replacement RLE or RES file that you want to use.

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Chapter 2 Post Logos

Example: /home/export/dncs/LOGOS/victorycable.rle

4 Click OK. The Select OS File window closes and the file you selected appears in the Source File area of the Set Up DHCT OS window. 5 Click Save. The Set Up DHCT OS window closes. 6 To see if the new logo displays, perform one of the follow options, as appropriate: a Reboot the set-top and either wait for the clock to appear on the LED or for the LED to stop blinking (Explorer 940 set-tops only). b To see the MSO logo (RES files), display the IPG. c To see the MSO Not IPG logo, access the recorded list or the HD wizard. d To see the spin-down logo, wait for the DVR to go into power save mode. When this occurs, the spin-down logo appears in the screen saver. e To see the new custom service logos, the SAM services must be updated to point to the new logos. See the DNCS Online Help for instructions. Note: If the new logo did not replace an existing logo, contact Cisco Services. 7 Repeat steps 1 through 6 to replace any other files, as needed.

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3 Chapter 3 Posting Logos with Enhanced SARA If your site uses Enhanced SARA (also called "High-Resolution SARA"), you can define high-resolution logos to appear on the screen. This chapter provides information about working with logos for sites that are running Enhanced SARA (or high-resolution SARA).

In This Chapter

 Introduction to Enhanced SARA ...... 18  How Enhanced SARA Releases Choose Service Logos ...... 20  Creating and Configuring Logos ...... 21

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Chapter 3 Posting Logos with Enhanced SARA

Introduction to Enhanced SARA When sites that are running Enhanced SARA display standard ("legacy") logo files, the logo appears much smaller than expected. You can address this problem by creating two additional logo files:  servicelogo.res. This file can be an existing service logo file already being used with low resolution SARA.  servicelogo.hi.res. This file contains the same logos as in the servicelogo.res file, but these are high resolution logos. Each logo in the servicelogo.res file should have a matching logo in the servicelogo.hi.res file and the logo ID must match. The following table explains some of the differences between standard SARA and Enhanced SARA:

Title Standard SARA Enhanced SARA Resolution of Supports low-resolution Supports the following: Logos Service and MSO logos  low-resolution ("legacy") logos  high-resolution logos Logo files Supports a single Service Supports two new files: Logo file (such as servicelogo.hi.res, which contains servicelogo.res)  high--resolution logos defined by the service provider, with IDs from 256 and above.  servicelogo.default.hi.res, which contains high-resolution logos for service logos with IDs from 1 - 255. Important: If you use these files, then you should check the contents of the files to make sure that the logo IDs match between these files and their low- resolution counterparts. Resource ID Numbering is contiguous. Size of MSO logo Maximum size is 54 x 37 Maximum size of 54 x 37 for a (low-resolution only) low-resolution logo or 100 x 40 for a high-resolution logo Size of channel Maximum size is 25 x 25 Maximum size of 25 x 25 for a logos (low-resolution only) low-resolution logo or 100 x 40 for a high-resolution logo

18 738163 Rev C Introduction to Enhanced SARA

This chapter explains how to set up both low-resolution and high-resolution logo files for use within an Enhanced SARA environment.

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Chapter 3 Posting Logos with Enhanced SARA

How Enhanced SARA Releases Choose Service Logos If you have multiple service logo images on the DNCS, Enhanced SARA uses the following procedure to choose the correct image. First, SARA checks the SAM information to find the logo ID number for the channel. For predefined or custom logos:  If the logo ID is 1 through 255, SARA will use either the logo in the set-top or servicelogo.default.hi.res.  If the logo ID is 256 or higher, SARA will use either servicelogo.res or servicelogo.hi.res. For high-resolution or low-resolution logos:  If the current screen is high resolution, SARA tries to use a high-resolution service logo. These are contained in the files servicelogo.hi.res and servicelogo.default.hi.res.  If no high resolution logo was found or the current screen is low resolution, SARA will use a low-resolution logo. These are contained in the image in the set- top and in the file servicelogo.default.hi.res.  If no matching custom logo is found, SARA will not display any logo.

20 738163 Rev C Creating and Configuring Logos

Creating and Configuring Logos

Creating MSO and Service Logos You can use the Cisco Logo tool and documentation to create high-resolution and low-resolution logos. Refer to LogoTool User's Guide (part number 4000820) for more information on creating these logos.

Configuring MSO Logos on the DNCS The procedure to configure MSO logos on the DNCS is exactly the same for high- resolution and low-resolution logos as for legacy logos. Go to Post Logos (on page 9) for more information on configuring MSO logos.

Posting New Service Logo Files The procedure to post the new high-resolution and low-resolution service logo files to the BFS is the same as for adding applications on the BFS.

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4 Chapter 4 Customer Information

If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently.

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Appx auto letter

AAppendix A Default Logo List

Introduction This section includes the default logo list provided and updated by our engineers. These logos are included on set-tops, as the service logo file is part of the set-top software.

In This Appendix

 Logos and IDs ...... 26

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Appendix A Default Logo List

Logos and IDs The following table of Logo IDs describes the 255 logos known at the time of SAM Server deployment that may be resident in HCT applications. They are provided in the default Logo Table. Logos that are marked with * are not currently supported. LogoID Call Channel Name Type Category ABC - American 1 ABC Network General Corporation 2 ANC Cable News 3 A1TV Television* Cable 4 ACN America's Collectibles Network* Cable 5 AHN America's Health Network Cable 6 AIN American Independent Network* Cable 7 JEWL American Jewelry Store* Cable Shopping 8 AMC American Movie Classics Cable Movies American Movie Classics - Romance 9 ROMN Cable Movies Classics* 10 ANA ANA Television* Cable 11 ANP Animal Planet Cable Educational 12 APPL Applause Networks* Cable 13 AAN Arts & Antiques Network, The* Cable Arts 14 A&E Arts & Entertainment Network Cable Arts 15 BET BET - Black Entertainment Television Cable 16 BETJ BET on Jazz Cable 17 BH Better Homes* Cable 18 BLTV Better Living TV* Cable 19 BIT Bloomberg Information Television Cable Info 20 BOX Box, The* Cable Music 21 BRVO Bravo Cable Arts 22 MRKT Cable Marketplace* Cable Shopping 23 CSP Cable Satellite Public Affairs Network Cable PEG 24 CSP2 Cable Satellite Public Affairs Network 2 Cable PEG 25 CAL Channel, The* Cable 26 ARTS Canadian Arts & Culture* Cable Arts 27 CPAC Canadian Parliamentary Channel* Cable PEG

26 738163 Rev C Logos and IDs

LogoID Call Channel Name Type Category 28 TOON Cable Kids CBC - Canadian Broadcasting 29 CBC Network General Corporation* 30 NEWS CBC Newsworld* Cable News 31 CBS CBS Network General 32 EYE CBS Eye On People Cable 33 CBS CBS Newsnet* Cable 34 CHAM * Cable 35 ERTH Channel Earth Cable 36 CCN Children's Cable Network* Cable Kids 37 CTN Chinese Television Network* Cable International 38 CBN Christian Broadcasting Network* Cable Religious 39 CGC Cinema Golden Choice* Cable Movies 40 MAX Cable Movies 41 MAX2 Cinemax 2 Cable Movies 42 MAX3 Cinemax 3 Cable Movies 43 MAX4 Cinemax 4 Cable Movies 44 CLARO Claro Vision* Cable International 45 ARTS * Cable Arts 46 CSN Classic Sports Network Cable Sports 47 CMC CMC Television Network* Cable 48 CNN CNN - Cable News Network Cable News 49 HN CNN Headline News Cable News 50 CNNI CNN International Cable News 51 CNNSI CNN/Sports Illustrated Cable News 52 CNNfn CNN: Financial Network Cable News 53 CMDY Cable Entertainment 54 COM Comedy Network, The* Cable Entertainment 55 CTVN Computer TV Network* Cable Info 56 CNBC Consumer News & Business Channel Cable News 57 HITS Continuous Hits* PPV Movies 58 CMT Country Music Television Cable Music 59 CORT CourtTV Cable PEG 60 CTV CTV Network* Network General 61 DMX Digital Music Express* Virtual Music 62 DISC Discovery Channel, The Cable Educational

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Appendix A Default Logo List

LogoID Call Channel Name Type Category 63 DISC Discovery-Civilization Cable Educational 64 DISC Discovery-History* Cable Educational 65 DISC Discovery-Kids Cable Educational 66 DISC Discovery-Science Cable Educational 67 DISC Discovery-Travel & Living Cable Educational 68 DISN Disney Channel, The Cable Kids 69 DOW Dow Jones Investor Network* Cable Info 70 E! E! Entertainment Television Cable Entertainment 71 ECO Ecology Channel, The Cable 72 EDU Education Channel, The* Cable Educational 73 EMP Cable Sports 74 ENC Encore Cable Movies 75 ACTN Encore - Action Cable Movies 76 HITS Encore - Hits* Cable Movies 77 LOVE Encore - Love Stories Cable Movies 78 MYST Encore - Mystery Cable Movies 79 ESP Encore - Spanish* Cable International 80 TRUE Encore - True Stories and Drama Cable Movies Encore - WAM! America's Youth 81 WAM! Cable Movies Network 82 WEST Encore - Westerns Cable Movies 83 PLEX Encore Plex Cable Movies Entertainment Sports Programming 84 ESPN Cable Sports Network Entertainment Sports Programming 85 ESP2 Cable Sports Network 2 86 ESNW ESPNews Cable Sports 87 EWTN Eternal Word TV Network Cable Religious 88 FAM Family Channel Cable 89 FMLY FamilyNetwork* Cable 90 FASH Fashion Network* Cable 91 TFC Filipino Channel, The Cable International 92 FISH Fish Network* Cable 93 FIT Fit TV Cable 94 FLIX FLIX Cable Movies 95 FNWS Foreign News Channel, The* Cable News

28 738163 Rev C Logos and IDs

LogoID Call Channel Name Type Category 96 FOX Fox Network Network General 97 FNC Channel Cable News 98 FOXS Cable Sports 99 FREE Free Speech TV* Cable 100 fx fx Cable 101 fxM fx: Movies from Fox Cable Movies 102 GALA Galavision Cable 103 GAME Game Show Network Cable Entertainment 104 GEMS Gems Television Cable 105 GLOB Global Shopping Network* Cable Shopping 106 GOLF , The Cable Sports 107 GMN Gospel Music Network Cable Music 108 GAC Great American Country Cable 109 HBO HBO Multiplex Cable Movies 110 HBOF HBO-Family Cable Movies 111 HBOF HBO-International* Cable Movies 112 HBO2 HBO2 Cable Movies 113 HBO3 HBO3 Cable Movies 114 HBO HBO: Home Box Office Cable Movies 115 HEC Higher Education Channel* Cable Educational 116 HTV Hispanic Music Channel* Cable Music 117 HIST History Channel, The Cable Educational 118 HCN Hobby Craft Network, The* Cable 119 HGTV Home & Garden TV Network Cable 120 HSN Network Cable Shopping 121 SPRE Home Shopping Spree* Cable Shopping 122 HTS Home Team Sports Cable Sports 123 HOT Hot Choice PPV Movies 124 IDEA Idea Channel, The* Cable 125 IFC Independent Film Channel Cable Movies 126 INSP Inspirational Network, The Cable Religious 127 INTL International Channel Network Cable International 128 ITV International Television* Cable International 129 JTN Jewish Television Network* Cable 130 JCN Jones Computer Network* Cable 131 KN Kaleidoscope Cable

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Appendix A Default Logo List

LogoID Call Channel Name Type Category 132 KNOW Knowledge Network Cable Educational 133 TLC Learning Channel, The Cable Educational 134 LTN LeisureTime Network* Cable 135 LIFE Lifetime Cable 136 MSG Network Cable Sports 137 MSNBC NBC Cable 138 MSC Midwest Sports Channel Cable Sports 139 MEU Mind Extension University* Cable Educational 140 MOR MoreMusic* Cable Music 141 TMC Movie Channel, The Cable Movies 142 MMAX Movie Max* Cable Movies 143 TMN Movie Network, The* Cable Movies 144 MPIX Movie Pix Cable Movies 145 MUCH MuchMusic Cable Music 146 MC Music Choice Virtual Music 147 MP Music Plus* Cable Music 148 MTV Music Television Cable Music 149 M2 Music Television 2 Cable Music 150 ZONE Music Zone, The* Cable Music 151 MMAX MusiMax* Cable Music 152 NASA NASA TV* Cable 153 TNN Nashville Network, The Cable National & International Singles 154 SGL * 155 NET National Empowerment TV Cable 156 NJT National Jewish TV Network* Cable 157 NPS National Programming Network* Cable 158 NBC NBC - National Broadcasting Company Network General 159 NET1 Cable 160 NECN * Cable News 161 NESN New England Sports Network Cable Sports 162 INSP New Inspirational Network* Cable Religious 163 NWSP Newsport* Cable Sports 164 NET NewsTalk Network* Cable News 165 NEWT NewsTalk Television* Cable News

30 738163 Rev C Logos and IDs

LogoID Call Channel Name Type Category 166 NWI * Cable News 167 NICK Nickelodeon Cable Kids 168 TVLND Nickelodeon TV Land Cable Kids 169 TNC Nostalgia Network, The Cable 170 ODSY Cable Religious 171 OUT , The Cable 172 OL Outdoor Life Network Cable Sports 173 AARTS Ovation: The Arts Network Cable Arts 174 PBS PBS - Service Network General 175 PCN Cable Network* Cable 176 TPN People's Network, The* Cable 177 PCTV Planet Central Television* Cable 178 PLBY Playboy Channel, The Adult Adult 179 TPC Portuguese Channel, The* Cable International 180 TVGD TV Guide Channel Cable 181 PRIM Prime Deportiva Cable Sports 182 PSN Network* Cable Sports 183 PRIME Prime Ticket* Cable 184 PASS Pro Am Sports System Cable Sports 185 QVC QVC Cable Shopping 186 QVCF QVC Fashion Channel* Cable Shopping 187 Q2 QVC-2 Cable Shopping 188 REQ RequestTV PPV Movies 189 SCIFI Sci-Fi Channel Cable 190 SAH Shop at Home* Cable Shopping 191 SHOP Shopping Channel, The* Cable Shopping 192 SHOW Showcase* Cable Movies 193 SHOW Showtime Cable Movies 194 SHO2 Showtime 2 Cable Movies 195 SHO3 Showtime 3 Cable Movies 196 SHOW Showtime Multiplex Cable Movies 197 SILEN Silent Network, The* Cable Movies 198 SNEAK Sneak Prevue Cable 199 SPAC Space: The Imagination Station* Cable General 200 SV Speedvision Cable Sports 201 SPICE SPICE Adult Adult

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Appendix A Default Logo List

LogoID Call Channel Name Type Category 202 TSN Sports Network, The* Cable Sports 203 SPOR SportsChannel Cable Sports 204 SS Sportscope * Cable Sports 205 SSN SportSouth Network Cable Sports 206 STAR StarNet* Cable 207 STRZ Starz! Cable Movies 208 STZ2 Starz!2 Cable Movies 209 SUND Sundance Film Channel, The Cable Movies 210 SUN Sunshine Network Cable Sports 211 TLNT TalentVision* Cable 212 TLN TeleLatino Movie Network* Cable International 213 TELE Network International 214 TOON TELETOON* Cable Kids 215 TRAV Travel Channel, The Cable 216 TBN Trinity Broadcasting Network Network Religious 217 TRIO TRIO* Cable 218 TBS Turner Broadcasting System, Atlanta Superstation General 219 TCM Cable Movies 220 TNT Turner Network Television Cable 221 TVN Turner Vision Cable Movies 222 WIDE TurnerVision Widescreen* Cable Movies 223 TV Asia* Cable International 224 FOOD TV Food Network* Cable 225 UNIV University Network* Cable Educational 226 UNI Network International 227 UPN UPN - United Network General 228 USA USA Network Cable General 229 VP Value Plus* Cable 230 CATS Video Catalog Channel* Cable Shopping 231 VH1 Video Hits One Cable Music 232 VIDS Video Seat* Cable 233 VC Viewers Choice PPV Movies 234 VIVA Viva Television Network* Cable 235 WB WB - The Warner Bros. Network Network General 236 TWC Weather Channel, The Cable Info

32 738163 Rev C Logos and IDs

LogoID Call Channel Name Type Category 237 TWN Weather Network, The* Cable Info 238 WGN WGN, Chicago Superstation General 239 WHOL Whole Wide World* Cable 240 WING Wingspan: The Aviation Channel* Cable 241 WTN Women's Television Network* Cable 242 CINE World Cinema* Cable Movies 243 WHTV World Harvest TV* Cable 244 WTV Worship TV* Cable Religious 245 WWOR WWOR, Superstation General 246 YTV Youth Television* Cable Kids 247 ZMUS Z Music Cable Music 248 ADULTV AdultVison Cable 249 BBC British Broadcasting Company Network 250 PAXTV Pax TV Network 251 VV ValueVision Cable 252 ZDTV ZDTV Cable

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Appx auto letter

BAppendix B Troubleshooting

Introduction This section provides troubleshooting information that will help you to verify possible issues that are affecting the proper display of MSO and service logos on set-tops.

In This Appendix

 Troubleshooting Tips ...... 36

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Appendix B Troubleshooting

Troubleshooting Tips The following table includes common situations that might prevent you from seeing logos or from seeing the correct logo on a set-top. If you are still experiencing difficulties after trying the suggestions provided, please call Cisco Services for further assistance.

Issue Task The set-top box cannot read files Make sure that the logo files are stored in the correct from BFS directories on BFS Note: If you are not familiar with troubleshooting the BFS, call Cisco Services. No logo or an incorrect logo  Check the Logo entry in the SAM Service List on appears in screens and banners the DNCS for a particular service to ensure that the correct logo ID is entered  Check that the server name, directory names, and file names are formatted correctly

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Cisco Systems, Inc. 678 277-1120 5030 Sugarloaf Parkway, Box 465447 800 722-2009 Lawrenceville, GA 30042 www.cisco.com

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice. © 2008, 2010, 2012 Cisco and/or its affiliates. All rights reserved. March 2012 Printed in United States of America Part Number 738163 RevC