The Lufthansa Technik Group Magazine 6.2018 November/December

Special mission aircraft A plane without secrets Equipping an A319 for Open Skies missions on behalf of the German Government

Digital transformation AVIATAR Base Maintenance “Your operational New apps Connecting data belongs to you” launched the MAX CEO Dr. Johannes Bussmann explains APU Health Management State-of-the-art modifications Lufthansa Technik’s viewpoint on data and real-time search engine for the newest Boeing 737 ownership for structural components at Lufthansa Technik Budapest

2 | Content Lufthansa Technik Connection 6.2018

Digital Fleet Solutions • Independent marketplace: 6 Sought and found 8 • New app: 8 APU monitoring made easy • Canadian airline WestJet: First 10 AVIATAR customer in the Americas Landing Gear Services • Capabilities: 11 AVIATAR: APU monitoring made easy Strong legs for the 787 Base Maintenenace Services The new APU Health Monitoring app lowers technical • Boeing 737: Connecting the MAX 12 operations costs and minimizes operational interruptions. Leasing services • Airbus A380: Smooth transition 13 A plane without secrets VIP & Special Mission Aircraft Services • Open Skies: A plane without secrets 14 The VIP division transforms an Airbus Innovation and technology A319 into one of the most advanced • Engine heat exchanger cleaning: 18 special mission aircraft in the world. Full steam ahead Component Services • Lufthansa Technik Services India: 19 Growing in India Employee portrait • Dr. Christian Werner-Spatz: 20 Understanding engines 14 Engine Services • Aero-Engines Europe 2018: 22 The role of OEMs in engine MRO services • EME Aero: Ramping up 23 for the geared turbofan • Reliable data: 24 20 Digital engineering support for the PW1100 Events and exhibitions • Day of Aerospace Regions: 26 One ­target, different views Understanding engines • MRO Europe: 27 Democratizing data, increasing speed As manager for innovation projects Dr. Christian Werner-Spatz Categories develops models to enable a sustainable engine health management. • News 4 • Personalities 23 • Events 27 • Products and services 28 • Contacts 30

Lufthansa Technik Connection 24 is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Digital engineering support for the PW1100 Juan Diego Diaz Acena · Database management Editorial production Lufthansa Technik’s engineering experts help to Editorial office: Flightlines, Hamburg troubleshoot PW1100 vibration warning indications. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 6.2018 Digital transformation | 3

“Your operational data belongs to you”

As was recently apparent at MRO Europe, data ownership is one of the main issues in the industry’s digital transformation. Airlines need to control their data and be able to choose who uses it, says Lufthansa Technik’s CEO, Dr. Johannes Bussmann.

he latest-generation aircraft present an key organizations like IATA also have a say. So by exponential leap in data availability and creating AVIATAR from the outset as a truly open “T quality. Even so, the advent of new, data- and independent digital platform, Lufthansa Technik based services for technical operations and beyond has become an industry pioneer. Platforms that relin- leaves airlines with a great deal of uncertainty about quish full control over data to just one organization do how their data can and will be actually used. I can not reflect my understanding of independence and more than understand that many data ownership. of our customers are currently try- With an independent and open ing to assess their individual risks We want to create an platform, a clear distinction must and benefits when it comes to independent company. be made between the storage of digitalization in maintenance. Dr. Johannes data, its analysis and its use. Realtime access to data from “Bussmann Airlines must have the freedom their flight operations is crucial for operators in ful- to store their data on the platform and yet decide filling their responsibility for the airworthiness of their for themselves how to use it. Ultimately, though, this fleets. However, the new aircraft types also enable is not just about the storage and provision of data. data to be transmitted in encrypted form to the manu- I am convinced that the real value is added behind facturer, who then ultimately has all the power to the data. decide how that data is used. In this digital knowl- edge monopoly, aircraft operators would no longer Prediction is nothing without fulfilment be able to acquire their own operational data easily – that is, independent, free of charge and unencrypted. I believe that the industry is ready to take on the chal- This is a threat both to the independence of the air- lenge of responsible data use. The cumulative knowl- lines and to the MRO industry. That’s why I want to edge that comes from an independent shop, from be crystal clear on this point: Your operational data engineers’ abilities to assess the condition of a com- belongs to you. Not to the aircraft manufacturers, not ponent, spot trends and find solutions, will all enable to us and not to anyone else. MRO providers to make sustainable predictions that stand firm in the face of the reality of airline oper- Control, choice and competition ations. Integrating the new opportunities offered by digitalization with the proven fulfilment of a strong Airlines must be able to control access to the data and independent MRO provider such as Lufthansa produced by their aircraft, they need to be able to Technik will enable airlines to have confidence in the compare offers from different providers of data-based greater efficiency, reliability and safety they legiti- services and choose freely who can use their data for mately demand.” which purpose – something we break down into the terms control, choice and competition. For us, the way to go to achieve this goal is pooling the industry’s strengths beyond the boundaries of competition and Dr. Johannes Bussmann establishing a neutral entity in which regulators and Chairman of the Executive Board of Lufthansa Technik 4 | News Lufthansa Technik Connection 6.2018

Moscow Hamburg Hamburg Luqa

More Bombardier Cabin refurbishment Joint venture with Approved for A350 services in Russia for Asian VIP customer LG Electronics base maintenance

Lufthansa Bombardier Aviation Airbus ACJ319 // Lufthansa Cabin interiors // LG Electronics Lufthansa Technik Malta // The Services // The Lufthansa Bom- Technik has signed a major cabin (LG) and Lufthansa Technik Lufthansa Technik base mainte- bardier Aviation Services Moscow refurbishment contract with a will jointly develop, produce and nance specialist located on the facility, based at Vnukovo-3 new undisclosed Asian VIP cus- market LG’s innovative OLED Mediterranean island of Malta is (VKO), has been added to tomer. The layover of an Airbus (organic light-emitting diode) officially ready to perform all work ­Bombardier’s worldwide service ACJ319 will take place at the VIP displays for commercial aircraft required for the base mainte- network as a line maintenance center in Hamburg, Germany, cabins. The new venture will be nance of the Airbus A350-900, Authorized Service Facility (ASF) and will be completed within the based in Hamburg, Germany, as the company has been and official parts provider for year 2019. The aircraft’s interior and will commence operation in licensed by the German Federal Russia. and systems will be refreshed the first half of 2019. Aviation Office (LBA). The first The support provided at the to improve the passenger com- The joint venture will combine Airbus A350 is expected to facility includes a seamless parts fort and meet the demand of its LG’s advanced, lightweight and arrive for base maintenance supply system, which is expected owner. The comprehensive flexible OLED display technology services at Lufthansa Technik to directly benefit customers by modification and upgrade pack- with Lufthansa Technik’s Malta in spring 2019. reducing downtime and increas- age includes a state-of-the-art ­aviation business capabilities Lufthansa Technik Malta’s CEO ing aircraft utilization. Lufthansa entertainment system, enhanced to create new markets for on- Marcus Motschenbacher said: Bombardier Aviation Services sound insulation and a Ka-band board aircraft applications such “Two out of six base mainte- VKO will procure parts and connectivity solution. as welcome board screens and nance lines at the facility have arrange the immediate clearance “It is a great opportunity for us to interior linings. “We are very been outfitted to accommodate through Russian customs and work with Lufthansa Technik, the excited to be joining hands with the A350-900 with an invest- transportation to the Moscow number one completion center in Lufthansa Technik to expand ment of over 3.2 million euros to facility to ensure the required the world,” said a member of the the reach of LG’s innovative cover the first C-checks.” parts are on-hand and immedi- customer’s senior management. consumer electronic technolo- ­Extensive docking modifications ately available when needed. “I think we just made a small gies to commercial aircraft,” have also been undertaken in Additional services offered for step. But I believe we can devel- said Kwon Soon-Hwang, Hangar 1, extending the current Bombardier Learjet, Challenger op a good relationship with this ­president of LG’s Business-­to- capabilities of the mezzanine, and Global aircraft operators in important project. And I really Business Company. wing and tail docks. Investment the region include local stock expect a meaningful result based “Both partners contribute a in a new electrical installation of parts in high demand, full- on Lufthansa Technik’s profes- globally recognized reputation was also made due to the scale line maintenance services sionalism and craftsmanship.” in their respective business A350’s dedicated hydraulic rigs. together with its cooperative “We are very proud to welcome areas to create a new flying This approval cements Lufthansa partner VTS Jets, and the per- this new VIP customer from Asia experience for the passengers,” Technik Malta’s pole position as formance of warranty work here at our facility in Hamburg,” added Dr. Johannes Bussmann, the only Airbus widebody base and AOG services throughout said Jan Grube, Head of Asia Chairman of Lufthansa Technik’s maintenance provider in the Russia and the CIS region. // Sales for VIP & Special Mission Executive Board. Closing of the Lufthansa Technik network of Aircraft at Lufthansa Technik. agreement is subject to regula- European base maintenance “More than 30 completions and tory approval. // facilities. Today, the company is major refurbishments in the a true stronghold of this network Asian region clearly demonstrate in partnership with its sister that our expertise and broad companies in Shannon, Berlin, service portfolio are well accepted Budapest, Sofia, Hamburg, by our customers in this part of Manila and Puerto Rico. // the world.” //

Stay up to date! Customer Newsletter // Lufthansa Technik’s online customer newsletter Connection Flash supplements our popular ­bi-­monthly Lufthansa Technik Group ­Magazine Connection with www.lufthansa-­ first-hand news on innovative technologies and developments, new services and offers, and technik.com/­ future events. // newsletter Lufthansa Technik Connection 6.2018 News | 5

Hamburg Hamburg Beijing

Puerto Rico

A321 handed over TCS® for Air China’s First A320neo New technology for to German Forces Airbus A350 fleet overhaul for Spirit tank inspections

VIP & Special Mission Aircraft Total Component Support // Lufthansa Technik Puerto Central Materials Technology // Services // Lufthansa Technik Lufthansa Technik has contract- Rico // Lufthansa Technik Puerto Lufthansa Technik is developing handed over a converted Airbus ed with China Aviation Supplies Rico has received Federal modern measuring technology A321 to the German Armed Co. Ltd. (CASC) to jointly provide ­Aviation Administration (FAA) to inspect aircraft tanks. The Forces. The contract with the comprehensive component approval to carry out mainte- development was sparked by Federal Office of Bundeswehr support for Air China’s Airbus nance work on the Airbus the discovery that the rate Equipment, Information Tech- A350 fleet. The joint ten-year A320neo, underlining the com- of biofilm formation in fuel nology and In-Service Support Total Component Support pany’s position as a center of tanks had been steadily on the (BAAINBw) included the pro- (TCS®) contract by Lufthansa excellence for the Airbus A320 rise for several years. Biofilm curement of spare parts and Technik and CASC will cover family. A Spirit Airlines aircraft is the result of secretions from logistical support to ensure the repair and overhaul of A350 was the first of the type to microbes, which can multiply operational readiness as well as components. Air China, based enter the facility for overhaul. very quickly under unique the adaptation of the aircraft to at Beijing Capital International “This performance was only circumstances. the requirements of the Special Airport, is the first operator of possible thanks to our entire Biofilm can cause significant Air Mission Wing. this aircraft type in mainland team’s great effort. We are damage to aircraft. For example, In around 18 months of layover China. especially proud that Spirit the microbes can penetrate the time, the Airbus was initially “With Lufthansa Technik, we ­Airlines is now entrusting us smallest cracks, attack the completely overhauled and have established a proven with the aircraft overhaul of the aluminum alloy and lead to received 180 modifications. In collaboration over the last 15 A320neo in addition to the corrosion on the wing. “Heavy addition to the airframe, the years. As their strategic partner A320 classic family. We are infestations can have a very landing gear and the auxiliary in mainland China, we are more pleased that we were able to negative effect on the reliability power unit were also over- than happy to be able to extend repay their trust by getting the of flight operations and lead to hauled. From a technical point our cooperation to Air China’s first aircraft of this type ready for unplanned ground time and of view, the 18-year-old aircraft brand-new A350 fleet,” said flight operations on time,” said high costs for rectifying the is now in mint condition. A flight Tan Kejian, General Manager Pat Foley, Chief Executive of problem. And when larger kit with selected spare parts of CASC. Lufthansa Technik Puerto Rico. areas are affected by corro- and tools will make the A321 “This new contract with Air Kirk Thornburg, Vice President sion, the aircraft even have to self-sufficient for flights to China is a milestone for us. Technical Operations at Spirit go in for repair lasting weeks,” remote regions in the future. Working together with our long- Airlines, was equally pleased: explains Dr. Christian Siry, Subsequently, the aircraft was standing partner CASC, we are “We have been cooperating Head of Central Materials Tech- equipped with a VIP cabin and able to extend our service range with Lufthansa Technik Puerto nology at Lufthansa Technik. additional systems, such as in China with this agreement,” Rico for more than three years. Increasing resistance to bio- antennas for extended com- said Gerald Steinhoff, Vice We are as convinced as ever cides and gradual changes in munication options. Two addi- President Corporate Sales Asia that we are dealing with a the microbe population suggest tional fuel tanks and a further Pacific of Lufthansa Technik. // highly professional team. With that traditional methods for water tank extend the range ­Lufthansa Technik Puerto Rico, identifying and eliminating to about 5,000 km. The cabin we have a strong partner by microbes are no longer is also designed in such a our side and are delighted sufficient. This makes it all the way that part of the delegation to expand our cooperation more important to inspect the area can be converted into a further to include work on the tanks regularly, using new flying ambulance station with A320neo.” // measuring technology and intensive medical care facilities reliable analytical methods. // (MedEvac). // 6 | Digital Fleet Solutions Lufthansa Technik Connection 6.2018

Sought and found

Developed by Lufthansa Technik’s Airframe Related Components (ARC®) experts, marc (major asset realtime components) is a new independent marketplace on AVIATAR already serving around 200 customers. marc allows the user to quickly locate parts and request quotes for rare and sought-after structural components. Lufthansa Technik Connection 6.2018 Digital Fleet Solutions | 7

How marc works

oining ToolNOW, partsMate and Skeyos on // The online marketplace is dedicated to serviceable AVIATAR, marc is another marketplace airframe-related major components such as radomes, J designed to save operators considerable time, thrust reversers, inlet cowls, fan cowls, flaps, slats, rud- costs and effort. Short for “major asset realtime com- ders or door flight controls. ponents”, marc was conceived as a real-time search www.marc-assets.com After registering and creating a customer account, engine to make the worldwide availability of rarely users can log in to marc via any standard browser. A stocked serviceable components such as engine Contact for marc: single search entry results in a parallel multi-­vendor [email protected] nacelles transparent on one platform. This approach scan of real-time serviceable components. The inte- particularly includes parts for latest-generation air- grated and Google Maps-based visualization function craft such as the Airbus A320neo and A350 as well immediately localizes the current availability. The as the Boeing 787 and 747-8. results offer comprehensive information on product Instead of laboriously requesting inventory updates details, certificates, locations and potential inter- case by case from individual providers, users regis- changeability. Furthermore, requests for quotes from tered on the marc platform can now search easily for suppliers can be made directly via the platform. // in-stock components across a wide range of special- ized suppliers. This significantly shortens an aircraft’s downtime in AOG cases when a rare component is needed for an urgent replacement. marc greatly accelerates the search process by providing access marc was conceived as a real-time search to the world’s most extensive list of readily available engine to make the components. The modern and highly responsive worldwide availability user interface delivers comprehensive technical of rarely stocked ser- viceable components information on every part offered. The new online such as engine marketplace thus makes global component sourcing nacelles transparent considerably more transparent and accelerates the on one platform. process of procuring exactly the parts needed.

Rare spares – fast and easy

Employing an intuitive user interface, marc greatly accelerates the process of locating structural com- ponents with traditionally low inventory levels. It thus replaces today’s outdated “searching for a needle in a haystack” with a single-search entry that reports marc benefits the actually available stock level of a variety of ven- dors. In keeping with the transformational and future- + Availability shaping market approach of AVIATAR, the “major Showing only currently available components asset realtime components” platform thus increases + More possibilities productivity and cost-efficiency in the purchasing Displaying potentially interchangeable components process while simultaneously optimizing the reliability + Location of maintenance schedules. Showing the exact location of the available component + Certificates Providing insight into component certificates Christin Frercksen + Offers Project Manager Digital Phone +49-40-5070-64335 Providing more serviceable structural components for [email protected] loan, sale and exchange than any other platform 8 | Digital Fleet Solutions Lufthansa Technik Connection 6.2018

APU monitoring made easy

APU Health Management is a new app on the AVIATAR platform. By processing a multitude of operational data, the web-based solution determines the health status of APUs with unrivalled convenience to allow troubleshooters to work more efficiently.

The new AVIATAR app exploits the data from the parameters sent by the aircraft and APU to make APU operation safer and more reliable.

uxiliary power units (APUs) are highly complex developed its own full-blown digital APU Health Man- components that have to function reliably and agement solution. It accesses all the data generated A at lowest possible cost. The safety, reliability by the aircraft condition monitoring system’s APU and cost-efficiency of flight operations depend on their ­performance reports and provides customers with performance nearly as much as the performance of detailed analyses, reports and recommendations. the thrust-providing main engines. To cut APU mainte- Combined with other data from workshops and nance cost and eliminate faults in advance, Lufthansa ­technicians in the field as well as other customer data, Technik’s specialized solution developers and systems the app enables technicians in MCCs (Maintenance engineers have created the new APU Health Manage- ­Control Centers) to take the right decisions quickly ment app which is precisely tailored to support these based on Big Data. critical goals in daily operations. The system and strong connection to other AVIATAR The new AVIATAR app exploits the data from the applications detects even the smallest technical parameters sent by the aircraft and APU that have issues before they lead to major operational failures – been introduced in the past to make APU operation and consequently before they trigger far higher safer and more reliable. On a typical modern APU, gas ­maintenance costs. By alerting operators to potential temperatures and pressures are measured at ­different future failures, corrective actions can be taken, elimi- points along with oil pressures and temperatures. In nating the risk of an AOG, for example. Since costly addition, rotor speeds, vibration and fuel flow are con- repairs are avoided, a reduction in APU maintenance tinuously monitored. To make optimum use of this costs is a side effect of this process. What’s more, cus- www.aviatar.com enormous amount of data, Lufthansa Technik has tomers who use the app benefit from the know-how of Lufthansa Technik Connection 6.2018 Digital Fleet Solutions | 9

How APU Health Management works // Using a configurable fleet overview dashboard, APU Health Management provides customers with standard and customized reports on the condition of their auxiliary power units. If the app detects imminent problems, corrective and/or preventive action alerts are issued. Customer-specific threshold management allows the operator to incorporate his own trouble- shooting experience or rely on Lufthansa Technik’s commendations. An APU dashboard views and pro- Combined with other data from workshops cesses those triggered events. Last but not least, the and technicians in the field as well as other app can also be used as a tool to ensure regulatory customer data, the APU Health Manage- ment app enables technicians in MCCs compliance, keeping track of the technical status of (Maintenance Control Centers) to take the an auxiliary power unit. // right decisions quickly based on Big Data.

Lufthansa Technik’s highly competent and experienced APU analysts, relieving them of the need to build up and maintain their own engineering capabilities in this critical area. APU Health Management allows users to combine data of APUs with other information available from the aircraft and MRO providers for example. APU data are now shown in an integrated view on a single screen and not in a separate application provided by the OEM. As a service developed for airlines, the app addresses APU Health Management benefits operator needs as directly as possible. Furthermore,­ the app’s goal of maximizing cost effectiveness meets the + Accesses and processes ACMS data related to APUs wishes of airlines to manage their operations as effi- + Latest Big Data analytics for increased accuracy ciently as possible: The APU should remain on wing as + Enables on-condition hot section inspections long as possible, the degree of intervention should be + One tool for all APU types from different OEMs kept as low as possible and engine disassembly in the + Reduces the total cost of APU technical operations shop as well as logistics cost should be avoided as far + Ready for the next aircraft generation of APUs as possible. Thus APU Health Management can sub- stantially reduce the inherently high costs of gas turbine maintenance. 10 | Digital Fleet Solutions Lufthansa Technik Connection 6.2018

First AVIATAR customer in the Americas

Canadian airline WestJet has signed a Total Technical Support (TTS®) contract for a ­comprehensive technical support of its future Boeing 787 fleet. WestJet also becomes the first customer for AVIATAR in the Americas.

he agreement with WestJet includes integrated washes. Lufthansa Technik experts will also be moni- component supply, aircraft production inspec- toring and assuring the production quality of the T tions and line maintenance. “WestJet’s addition airline’s new 787s at the manufacturer’s assembly site of the Boeing 787 plays an important role in growing within the framework of an Aircraft Production Inspec- our global presence,” said John Kelly, WestJet Vice tion Program (APIP). President, Technical Operations. “In Lufthansa Technik “We are very proud that WestJet has decided to we have found the ideal partner to support this put its trust in our comprehensive range of 787 servic- growth. Their technical support in combination with es,” said Frank Berweger, Vice President Corporate their digital fleet solution will ensure high aircraft avail- Sales Americas at Lufthansa Technik. “This contract is ability from the first day of operation and onward.” a milestone for Lufthansa Lufthansa Technik will handle the global and fast Technik and our digital supply of components to WestJet’s 787 fleet as part MRO platform AVIATAR in In Lufthansa Technik we have of a Total Component Support (TCS®). The contract the Americas. We will sup- found the ideal partner to support covers the global availability of 787 components. In port WestJet in the digital our growth. addition to a spare parts pooling concept, Lufthansa management of their fleet “ John Kelly, WestJet Vice President Technik will also stock inventories at the airline’s in real time, making oper- bases in Calgary and Toronto. ations more predictable Furthermore, Lufthansa Technik will support West- and reliable. With AVIATAR, we provide the perfect Jet’s Dreamliners with line maintenance services at up tool to forecast probabilities of component failures.” to ten stations worldwide and support the airline with The airline has ordered ten Boeing 787-9 Dreamliners engineering services such as maintenance planning and has options for another ten jets, with the first and troubleshooting. Lufthansa Technik’s proprietary aircraft to be delivered to WestJet at the beginning Cyclean® system will be used for regular engine of 2019.

www.westjet.com Lufthansa Technik Connection 6.2018 Landing Gear Services | 11

www.lufthansa- technik.com/ landinggear

Strong legs for the 787

Lufthansa Technik is adding overhaul capabilities and the availability of exchange shipsets for Boeing 787 landing gears to its service portfolio. The preparations are already underway to build up the necessary capabilities in the Lufthansa Technik network.

n future, Lufthansa Technik will also haul capabilities at its London, Hamburg and repair and overhaul the landing gears of Los Angeles-based facilities. The company’s I the Boeing 787. This decision under- landing gear portfolio focuses on all of the scores Lufthansa Technik’s approach of commercial aircraft fleets such as Airbus offering an extremely comprehensive sup- and Boeing narrowbodies and widebodies port portfolio for this modern commercial as well as regional jets (Embraer). Its cus- aircraft and continuously extending its ser- Lufthansa Technik will employ the newest methods tomer base comprises the leading American, vices for it. Work will be performed either at for repairing critical or expensive components of European, Middle Eastern, African and the 787 landing gear. the company’s home base in Hamburg or Asian airlines and ranging from flagship at Lufthansa Technik Landing Gear Services carriers to low-cost operators. UK in London. Furthermore, customers in a key technology for working on modern In addition, the company will rely on its the Americas will benefit from the company landing gears such as those of the 787. mobile Airline Support Team (AST® Landing expanding this capability also to its Los Lufthansa Technik not only has decades of Gear) for help with exchanging and repair- Angeles-based subsidiary Hawker Pacific experience with the HVOF method, it is the ing landing gears on site. And it is also Aerospace. only MRO provider in the world using a working on developing a new solution to The MRO provider already fulfills vari- robotic system to precisely apply a coating transport the landing gears in a cost-effec- ous requirements for the maintenance of which is at least as good as new. Available tive and efficient way. Lufthansa ­Technik the Dreamliner’s landing gears. But in-house, it allows to guarantee benefits has designed dedicated transport crates, because landing gear technology is also such as reliable, shortened turnaround times. which will be available to save transporta- advancing, the company is in the process tion costs. With its wide range of services of expanding its technical expertise and Technological expertise for Boeing 787 landing gears, Lufthansa creating the required shop capacity. Technik is taking another big step toward One example of a new landing gear Besides offering advanced coating – which expanding its portfolio for one of the technology used in the 787 is the sliding used to involve a complex galvanic process most modern and successful commercial coating made of tungsten carbide cobalt in the past – Lufthansa Technik will also aircraft today. chrome. This is found on the inner cylinders, employ additional methods for repairing among other places. This extremely hard, critical or expensive components of the 787 Christian Wicker low-wear and corrosion-resistant layer landing gear, which are currently in devel- Director of Sales & Marketing involves the use of high-velocity oxygen fuel opment. Lufthansa Technik today provides Landing Gear Services Mobile +44-7912-540-186 (HVOF) spraying. This method is therefore vast in-house landing gear repair and over- [email protected] 12 | Base Maintenance Services Lufthansa Technik Connection 6.2018

Connecting the MAX

Lufthansa Technik recently added the Boeing 737 MAX to its heavy maintenance portfolio. The first proof of the new Part 145 maintenance competence is state-of-the-art connectivity modifications performed on the 737 MAX 8 aircraft of an undisclosed customer at Lufthansa Technik Budapest.

ith Lufthansa Technik as single of the related connectivity system in the air- capabilities for this aircraft type to support source for the installation of craft cabin. Other mechanics provide the operators from scheduled maintenance to W connectivity solutions, the airline necessary access to the cockpit and pas- aircraft modification all the way to major customer found the right partner for a nose- senger compartment interior and reinstall all overhaul events.” to-tail modification of its latest Boeing 737 equipment once all work has been finished. Maintenance capability extensions for MAX 8 fleet. The undisclosed customer is At the end of the first layover, an airwor- the 737 MAX at further locations in the currently enlarging its all-Boeing 737 fleet thiness review of the new modification, Luft­hansa Technik network are planned. with the newest member of this aircraft including system conformity and ground Lufthansa Technik already offers an exten- family. Lufthansa Technik Budapest was the EMI tests, was accomplished under the sive range of globally available products location of choice to accomplish the lay- supervision of FAA Designated Engineering and services for the various Boeing 737 overs within a short and reliable time frame. Representatives (DER). The review was types. The spare parts warehouses for the Over the recent years, the narrowbody passed successfully without any findings. Boeing 737 of the Classic and popular base maintenance and modification experts Thus the related conformity statements could Next Generation versions have been ex- in Budapest have performed this modifica- be signed off by certified Lufthansa Technik panded for the 737 MAX to support opera- tion many times on Boeing 737 NG aircraft. Budapest maintenance staff. At the same tors of this aircraft type with component time, the Hong-Kong based company services. And as one of the first MRO pro- Specialized team work HAECO Cabin Solutions obtained airwor- viders to support customers as early as thiness certification from the FAA for their during the initial phase of their LEAP engine During the five-day layovers, several spe- GEE broadband connectivity system for operations, preparations for the introduc- cialized teams were in place to accomplish 737 MAX 8 aircraft. tion of the LEAP-1B engine are underway the modification work. A structures team Dietmar Focke, CEO of Lufthansa Technik with the first shop visit expected in 2019. reinforces the affected skin area to facilitate Budapest, says: “The recent events dem- the installation of the Satellite Antenna onstrate our competence for modification Assembly (SAA) and GSM antenna as well work on the Boeing 737 MAX 8. But this is as the covering radome. The avionics team only the first step. We are currently expand- www.lufthansa-technik. installs the cabling, hardware and software ing our services to full base maintenance com/en/boeing-737 Lufthansa Technik Connection 6.2018 Leasing services | 13

Smooth transition

Lufthansa Technik has carried out its first transition of an Airbus A380. The handover of the widebody jet was prepared by Lufthansa Technik for its new operator Hi Fly Malta. With this project, the company demonstrated that its CAMO organization can support a smooth transition even for this aircraft type.

ingapore Airlines, which was one Since this project was the first transition first step in the process, including an on- of the first operators of the Airbus of an A380 from lessee to lessor and then site inspection of the aircraft and the S A380, the largest passenger air- to a new lessee, Lufthansa Technik was relevant aircraft documentation. Because craft in the world, had decided that the initially commissioned with an EASA com- preparations were thorough, the checks lease of the aircraft with the manufacturer pliance check of the asset before subse- for the compliance with European regula- serial number (MSN) 006 would not be quently providing support as CAMO for tions and the customer acceptance flights extended. The aircraft is owned by Doric the aircraft’s transition to its new operator. carried out according to EASA guidelines Flugzeugfonds Vierte GmbH & Co. KG The 12-year-check necessary for the resulted in no substantive findings. The and managed by Doric, which is head- lease return was carried out by Singapore final demonstration and acceptance flight quartered in Offenbach am Main, Germa- Airlines Engineering Company. To support took place and allowed the transfer to the ny. The Portuguese airline Hi Fly was the transition optimally, Lufthansa Technik new operator after review of all documen- identified by Doric as new leasing cus- put together an extensive package from tation. tomer, which is using its affiliated compa- which the customer could call off the ny Hi Fly Malta as operator for the aircraft. necessary services flexibly in line with its Powerful CAMO team Doric fundamentally places great value current needs. on smooth transitions to avoid jeopardiz- Since the aircraft will now be operating The first transition of a new aircraft type – ing the aircraft’s entry into service at its with a European registration, a compre- especially if it is the largest passenger air- new lessee. hensive EASA compliance check was the craft in the world – is always a challenge. Lufthansa Technik rose to the occasion with maximum flexibility with regard to special- ized personnel as well as the provision of additional services at short notice. “We basically always had to keep a number of options open,” emphasizes Michael Hopp, the Lufthansa Technik project manager who brought the project through to a successful conclusion with his powerful CAMO team. With this project, Lufthansa Technik demonstrated once again its ability to reliably fulfill the complex require- ments of aircraft lessors.

Patrick Metz Senior Sales Executive, Lessors and Banks Phone +49-40-5070-2869 [email protected]

www.lufthansa-technik.com/alts 14 | VIP & Special Mission Aircraft Services Lufthansa Technik Connection 6.2018

A plane without secrets

The Hamburg VIP hangar is currently the site of a special transformation: An Airbus A319 is being equipped with innovative solutions to turn it into one of the most advanced special mission aircraft in the world. While installing several cameras and a multifunctional cabin on the aircraft for use as part of the Treaty on Open Skies, transparency has top priority. Lufthansa Technik Connection 6.2018 VIP & Special Mission Aircraft Services | 15

www.lufthansa- technik.com/en/ vip-services

Besides the holes in the fuselage, the structural modifications also included the replace- countries within the framework of the Treaty on Open ment of a seven-meter- Skies. “The project was very complex from its begin- long skin panel. ning,” says project manager Andreas Britz as he thinks back to 2016. “First of all, we had to find and purchase a suitable aircraft to meet the requirements – an ACJ319 with additional tanks, and one that was used but hadn’t clocked up too many flight hours yet.” In addition, many exploratory talks were held to win partners for various special tasks: Besides ESG for the camera technology and systems, this also included Elbe Flugzeugwerke GmbH for the structural modifica- tions and Airbus for the generic aircraft data. Four openings were The first major modification to the aircraft consisted cut into the aircraft’s fuselage to allow a of replacing a large, seven-meter-long skin panel to lay perfectly clear view for the foundation for the installation of broadband anten- the mission cameras. nas on the aircraft fuselage. Afterward, the above- mentioned camera windows were cut into the floor of the fuselage and almost all the old cabin installations he experts for aircraft structures at Lufthansa (the aircraft had previously been used for VIP guests) Technik’s VIP division in Hamburg, whose job were removed from the aircraft. “We could keep the T normally consists of carrying out repairs, were front galley, two toilets and two cabinets, but the rest of presented with an unusual task in May and June of this the furnishings had to be newly planned and built,” year: cutting holes into the lower skin of a perfectly Britz explains. The Lufthansa Technik team is playing a good aircraft fuselage. The four openings with a very active part in the conversion. “We’re delighted at diameter of up to 44 centimeters are at the heart of the trustful and target-oriented collaboration with the this special Airbus A319’s modification – they will help representatives of our customer, the Federal Office ensure the necessary clear view for the on-board of Bundeswehr Equipment, Information Technology cameras during its future missions. and In-Service Support (BAAINBw). Our engineers were allowed to make General contractor with partners significant contribu- tions to the design Lufthansa Technik is the general contractor for the con- of the aircraft version of the Airbus, which will carry out surveillance cabin,” says the flights for the German Government and other NATO project manager. 16 | VIP & Special Mission Aircraft Services Lufthansa Technik Connection 6.2018 Illustration: Niko Wilkesmann

Two cameras in the rear The two cameras in the rear The A319 is being cargo area are positioned to upgraded to the newest take pictures from different flight technology and around 100 Service Bulletins altitudes. The round windows are being implemented. for the cameras have a diameter During a visit in July, of 440 millimeters and consist customer representatives were informed about the of four-centimeter strong single- transformation progress. pane glass. The modification of the aircraft ­structure required complex flow and structural ­calculations.

The most important elements of the conversion are not immediately apparent. A thorough overhaul ensures that the A319 will have no major maintenance events in the first two years after handover. The aircraft is being upgraded to the latest technology and around 100 Service Bulletins (SBs) are being implemented. In the cockpit, avionics engineers are installing new dis- plays, an electronic flight bag and a new flight man- agement system. Several antennas are being installed to meet the particularly high navigation requirements and enable both military and civil communications (air traffic control). A sophisticated, one-of-a-kind inter- communication system developed by Lufthansa ­Technik engineers enables programming of various communication circuits to allow mission members to communicate among each other and with the cockpit. “Nothing on this aircraft is secret,” says Britz, explaining one of the biggest special features of the conversion. “All the technologies must be accessible at any time and without a lot of work so that the involved countries can check all the systems and here as well. “It was important to the customer to have recordings.” To make that possible, the engineers a multifunctional aircraft that can be used for ­other have included maintenance flaps and access doors purposes than Open Skies missions,” says Britz. all over the aircraft. Owing to the additional tanks and camera technol- ogy, there is no space for luggage in the cargo com- Cabin for missions partment. Consequently, seven large floor mounted baggage compartments are being installed in the The A319’s cabin is also anything but ordinary. It is ­cabin. And Lufthansa Technik even found a creative divided into two large areas: In the mission area, 20 solution for the tow bar. It has to be on board because ergonomic workstations are being set up to monitor some of the airports from which the A319 will operate the flight path and the imaging. The desks here were do not have this equipment. Since there is no space specially developed by Lufthansa Technik; the rotating, for it in the cargo compartment either, the designers height-adjustable seats are usually used in helicopters. spontaneously turned the front cabinet into a pull-out The aft delegation area is being equipped with cabinet that can hold the three-piece tow bar. That is premium economy seats for up to 25 passengers. If just one example of the many innovative solutions required, two Patient Transport Units can be integrated developed by the Lufthansa Technik team during the Lufthansa Technik Connection 6.2018 VIP & Special Mission Aircraft Services | 17

Mission area The mission area is located in the forward cabin seg- ment. The 20 ergonomic workstations for monitoring the flight path and the recordings were designed and built by Lufthansa Technik. In the cargo hold below an infrared camera and an optical camera (as shown) can take pictures during flight.

Open Skies // The Treaty on Open Skies was con- cluded in 1992 between NATO and former Warsaw Pact countries in order to secure peace and build trust. The agreement allows member states to fly over each other’s territories and to take photos or make radar or infrared recordings in the process. With the converted A319, the German Govern- ment will once again have its own aircraft for Open Skies, which it also intends to rent out to other contract partners. //

conversion. “We keep our ears open for our customers, certification. It will be painted in the predominantly listen to their ideas and requirements and incorporate white design of the Special Mission Air Wing of the them into the project,” Britz explains. “After all, we want German Airforce, which will operate the aircraft after to give them exactly what they need.” its hand-over in June 2019. Lufthansa Technik is also helping the German STCs and accreditations Government make preparations for member state accreditations and is training staff on how to change By the time the aircraft is handed over, the conversion cameras and replace the camera windows. In 2020, will have taken some 150,000 hours of work. Next the A319 with the registration 15+03 will be in the air, year’s process of obtaining approvals and certifica- contributing to promoting openness and transparency tions for the A319 will be just as complex as its techni- between member states with its missions. cal equipment. All in all, three Supplemental Type Certificates (STCs) will have to be issued: for the struc- tural changes, the camera windows and the cabin. In Andreas Britz Senior Project Manager addition to being approved by the aviation authorities, Phone +49-40-5070-1618 the special mission aircraft will also need a military [email protected] 18 | Innovation and technology Lufthansa Technik Connection 6.2018

atio ov n b n y In

L u k i Full steam ahead ft n ha h nsa Tec

Lufthansa Technik has reached another milestone on its way to Green MRO: Engine heat exchangers are washed using the first automated cleaning method in the world – entirely without chemicals.

s engine heat exchangers – both engine overhaul to bring their performance it also entailed high costs for the disposal fuel-oil and air-oil type exchangers back to spec. In the past, this cleaning of the cleaning agents. Furthermore, par- A – are substantially contaminated was performed as a manual process using ticularly dirty heat exchangers sometimes during thousands of hours of operation, chemical cleaning agents. Not only was had to be scrapped and replaced, adding they have to be cleaned as part of an this cumbersome and time-consuming; to the overhaul budget.

Astonishing results

Lufthansa Technik engineers jumped at the opportunity to improve the process and managed to introduce another inno- vation to the shop floor: the first automated steam cleaning system in the MRO world. Both the method and the cleaning system were specially developed by Lufthansa The dirty heat exchanger (left) in comparison with a steam-cleaned exchanger on the right. Technik. The result is astonishing: Even Lufthansa Technik Connection 6.2018 Component Services | 19

Growing in India

In view of a growing demand and workforce, Lufthansa Technik Services India has relocated extremely dirty heat exchangers can be to a brand new, larger office in Bangalore. cleaned effortlessly thanks to the system’s excellent cleaning performance. After being processed, heat exchangers are as good as new and have regained their original s a service center dedicated to supporting airlines in the performance levels. The only thing that www.lufthansa- region and beyond, the Lufthansa Technik subsidiary in technik.com/en/ needs to be disposed of is the collected heat-exchanger- A India provides customers in India and South Asia with fast dirty water. “The new system cleans entirely cleaning1 local material services for a growing number of aircraft types as without chemical cleaning additives, using well as highly skilled customer services in the region. Lufthansa only hot steam. This allows us to clean even Technik Services India is a wholly-owned subsidiary of Lufthansa particularly dirty heat exchangers which we Technik and focuses on the parts for the Airbus A330 and A320 often had to scrap and replace with new Family as well as for the Boeing 777 and 737 Family. The compa- ones,” says project manager Anna Balka. ny also owns and manages the home base material stock for The cleaning system is capable of clean- customers in India for both narrowbody and widebody fleets. ing all heat exchangers used in common Over the past few years, Lufthansa Technik Services India has engine types. It can be adjusted to suit both developed into a service center concentrating on regional customer the level of contamination and every size of support, materials management and logistics to support the Total heat exchanger Component Support (TCS®) as well as the Single ­Component from 0.2 – 2.0 Maintenance (SCM) products in Asia Pacific. As an integral part meters length. of the global Lufthansa Technik component services network, the The new system allows us to The cleaning company is set for further growth. clean even particularly dirty process itself is The company has recently moved to a new office building in heat exchangers which we fully automated. Bangalore, not too far from the international airport. After recon- “ often had to scrap and replace A heat exchang- struction, the office space was ready for use, and on 25 September with new ones. Anna Balka er can now be 2018 about 120 employees moved into their new professional home. typically cleaned The new office offers employees a flexible working space, along in about an hour – instead of the average with team rooms, open space and break-out areas, training room 16 hours it took previously. The new method and additional space to facilitate new projects and growth. The has already been classified as patentable new office opening celebration was attended by ­airline customers, by the European Patent Office. In addition, the Lufthansa Technik Services India board of directors, the this is the first newly developed cleaning ­German Consul General in Bangalore, representatives of the MRO system to go into operation within the scope India Association and the employees of the company itself. of Lufthansa Technik’s digital shop floor. Anna Balka explains: “This way our engi- Lufthansa Technik Services India neers are able to determine from their work- Phone +91-80-6602-6600 · [email protected] stations when the cleaning process is complete and the heat exchanger can be reinstalled in the engine.” This new system not only allows Lufthansa Technik to save time, costs, material and resources; it also underscores the company’s innovative power and marks another mile- stone on the way to completely digitally networked maintenance.

Anna Balka Project Manager Phone +49-40-5070-69702 www.lufthansa- [email protected] technik.com/en/india 20 | Employee portrait Lufthansa Technik Connection 6.2018

Understanding engines

To better understand the operating behavior and sensitivities of aircraft engines: That is what ­motivates Dr. Christian Werner-Spatz, manager for innovation projects at Engine Services. The models he develops are intended to enable smart decisions in engine maintenance as well as sustainable engine health management. Lufthansa Technik Connection 6.2018 Employee portrait | 21

Dr. Christian Werner-Spatz manages innovation projects in the Engine ­Services division.

good model is like a Swiss army his work, Werner-Spatz kept encountering our own system, which integrates all this knife: You can use it for a lot of questions that had no answers yet. So he data and can be used to produce our own “A questions and problems.” As got into model development to understand forecasts,” he explains. “With our own project manager for innovation in the prod- – and master – the underlying physics. model, we can optimize certain processes uct division Engine Services, Dr. Christian “For instance, we asked ourselves: Which better, such as the maintenance of master Werner-Spatz has already been responsible are the factors that drive the overall behav- data, and often make better assessments for the development of several models – ior of an engine? Where do we have to of the situation for our customers.” The that is, a digital representation of engines invest money in maintenance in order to newly developed Engine Health Manage- used to better understand their behavior. get better performance? Research on model ment system has been launched at the He is currently working on six innovation development and experiments quickly MRO Asia Pacific and Airshow China. A projects dealing with various questions leads you away from routine and into the corresponding app for customers has about engine performance and the factors project business,” he says, looking back. been integrated on the AVIATAR digital that influence it during operations. Werner- So his transition in 2015 to his current platform (find out more about this in the Spatz describes himself as a “desk jockey”, position as project manager for innovation next edition of Connection). and in this role he spends a lot of time was a natural and consistent step. managing projects. “But it’s important to Werner-Spatz is still working on the Long-term effects have a solid technical understanding in questions that arose during his early years order to make decisions,” he emphasizes. in the business, but they have been joined “What I like most about my job is its diver- by several others. After searching for ways sity. My tasks are of economic, technical An interest in the trade-offs to improve engine performance in the and organizational nature, and there are shop, he worked on models to predict always enough challenges,” says Christian Werner-Spatz was born and reared in engine service life based on actual operat- Werner-Spatz. He is proud of his success- Ecuador. Even as a small child, he was ing conditions. “We use a more holistic es. They are not always directly measur- fascinated by aviation. “I ‘filed my flightplan’ approach for that,” he says. “We put able, but over the long term they have very early, but I also knew I wanted to together a more precise picture of the cus- substantial effects. So it is not surprising become an engineer rather than a pilot,” he tomer’s flight operations. Where does the that he says: “I’d like to keep doing this remembers. After finishing secondary customer fly? What are the external condi- for a while.” school, he came to Germany, his mother’s tions and what flight rotation do the New questions arise from current proj- homeland, to study mechanical engineer- engines see? These things all influence ects – and beyond them. The methods ing in Braunschweig with a specialization the optimized maintenance of the engines developed here are applied to new engine in aerospace. Right after finishing his and the way we calculate flat-rate con- types, for instance – some of which are degree, he completed a doctorate with a tracts with our customers.” just coming onto the market now. Werner- dissertation on multidisciplinary aircraft The next step in fleet management is to Spatz is looking forward to the future: “The design, and then joined Lufthansa Technik monitor engine data to detect problems focus will shift, because the new engine as a systems engineer for engine perfor- before they lead to major engine failure – types have been strongly optimized during mance in Hamburg. also known as engine condition monitor- their development, and have fewer “The whole aircraft isn’t the only complex ing. “Lufthansa Technik has been offering reserves for further optimizations later on. system. The engine is complex too, all by this service on the market for quite a But at the same time, there will be other itself. And I’ve always been interested in while, but now we are far enough along challenges that we can get to the bottom the trade-offs between disciplines.” During that we can use our models to develop of and tackle with our research.” 22 | Engine Services Lufthansa Technik Connection 6.2018

Participants much enjoyed the tour of Lufthansa Technik’s engine shop.

Bernhard Krueger- Sprengel talked about important developments in the industry.

The role of OEMs in engine MRO services

Aero-Engines Europe 2018 took place from 12 – 13 September. At Lufthansa Technik’s invitation, some 250 delegates convened in Hamburg to discuss important technologies and trends, such as the power of original equipment manufacturers (OEMs).

he aero engines business is chang- Lufthansa Technik, focused the attention An intense discussion focused on the ing – and it is showing. Aero- on an important topic. The major engine agreement that has been signed between T Engines Europe 2018 in Hamburg OEMs have managed to increase their the International Air Transport Association was the best-attended event of its kind so market share in engine MRO services (IATA) and CFM International (CFMI): far. Participants discussed the latest devel- dramatically because MRO services are Following a formal complaint by IATA opments and trends, with the main topics typically already sold when the customer against CFMI at the Competition Directorate being the challenges in repairing next- selects an engine. Robbie Bourke, a con- of the European Commission, the new generation engines and access to licenses sultant at Oliver Wyman, pointed out that agreement is supposed to lead to more for repair. Other topics of discussion Rolls-Royce has achieved an MRO market competition in maintaining the LEAP and included digitalization in production, data share of above 90 percent for its products. CFM56 engine types. analytics in prediction and preventive IAE with its V2500 Select One engine and maintenance as well as new technologies Pratt & Whitney with the PW1000G engine Role of Big Data analytics like additive manufacturing (3D printing). have reached a market share of around To conclude the event, the delegates were 80 percent for their respective aftermarkets. The future role of Big Data analytics in invited to tour the engine shop facilities at The few independent MRO providers have engine maintenance was showcased by the Lufthansa Technik base. to acquire expensive repair licenses from Chris Daniels from the UK-based compa- the OEMs. ny Satavia. Among other things, his com- Independence from OEMs There are very few truly independent pany processes environmental data such MRO providers, especially for the latest as the amount of salt, dust or aerosols “How independent is an independent generation of engines. “As an indepen- within the atmosphere. “If we know the MRO provider today?” By asking this more dent MRO provider, are you really willing routes that an aircraft flies, we can opti- or less rhetoric question in his opening to take the risk of adding a new engine mize engine washes using this data – and speech, Bernhard Krueger-Sprengel, type to your portfolio?” asked Katia do so without a single sensor on board,” Senior Vice President Engine Services at Diebold-Widmer from MTU Maintenance. he explained. Lufthansa Technik Connection 6.2018 Personalities | 23

DANIEL HOFFMANN has joined the manage- Ramping up for ment team of Lufthansa Technik Philippines, taking over responsibility the geared turbofan as Senior Vice President Base Maintenance. Lufthansa Technik and MTU Aero Engines have laid the corner- With qualifications as industrial engineer and a master degree in stone for their new joint venture EME Aero in Jasionka, Poland – business administration, Hoffmann symbolically launching one of the most advanced service centers joined Lufthansa Technik in 1999. After advancing through a number for the Pratt & Whitney GTF engine family worldwide. of management tasks he was given the responsibility as project manag- er of the expansion project of ratt & Whitney GTF engines power explained: “MTU Aero Engines is looking Lufthansa Technik Sofia in 2005. five regional and narrowbody aircraft forward to running one of the world’s most Until the most recent advancement P platforms, with the A220 and the efficient maintenance shops for GTF to the position at Lufthansa Technik A320neo family from Airbus and the engines and mastering the upcoming high Philippines, Daniel Hoffmann was Embraer E190-E2 already in commercial volume together with Lufthansa Technik. working for the Bulgarian Lufthansa service. EME Aero will offer MRO services Alongside our subsidiary MTU Aero Engines Technik subsidiary, holding several for the new engine family. The total invest- Polska in the immediate vicinity, this step is management positions including the ment for the service center is 150 million part of MTU’s global ramp-up plan.” responsibility as CEO. // euros by 2020. The facility with 40,000 Work on the construction site began in square meters of workspace is expected to mid-June this year. The building platform is MARGARIDA be up and running by the end of 2019. almost complete and foundation works have ­MARTINI has joined “This joint venture is an important step begun. Around 70 employees are already the Lufthansa Technik for Lufthansa Technik and our partner MTU on board at EME Aero and a total of 1,000 sales team as Sales in expanding our respective engine mainte- new jobs will be created. The company is Manager for Europe. nance businesses,” said Dr. Johannes investing several million euros in staff train- With an engineering degree from Bussmann, CEO of Lufthansa Technik. ing, which will take place in the newly built the Technical University Lisbon “That is why this laying of the foundation training center in Jasionka. Each training Margarida Martini started working as stone marks an important day, as EME Aero course will cover a period of several months a project manager engineer for the will enable both companies to provide tech- and combine theory at the center with practical Portuguese Government in 2004. nical support for one of the world’s most experience at Lufthansa Technik and MTU. Starting within the Volkswagen important aircraft engines. We are con- Group of America she has been vinced that we have found the right location working in purchasing for over ten for this joint venture in Poland – our experi- years. Martini joined Lufthansa ence with our location in Wroclaw is very Agnieszka Grabowska Communications Manager EME Aero Technik in 2011 as a lead buyer for encouraging.” Michael Schreyoegg, Chief Phone +48-17-7710-910 the VIP product division and has Program Officer at MTU Aero Engines, [email protected] been working in corporate purchas- ing since 2014. //

ADNAN PARUK is re-joining the Corporate Sales Middle East & Africa sales team. He is based in Dubai, United Arab Emirates. He first joined the Dubai Regional Office in 2010. Adnan Paruk graduated with a Bachelor in Engineering and an MBA in Sales from the University of Toronto. He brings nearly 35 years of sales and business development Enjoying the occasion (from left): Derrick Siebert, Managing Director of Business, and Uwe Zachau, experience in international aviation. ­Managing Director of Operations, both members of the EME Aero Board; Adam Hamryszczak, His work experience includes roles Deputy Minister in Ministry of Investment and Development; Dr. Johannes Bussmann, CEO of www.eme- Lufthansa Technik; Michael Schreyoegg, Member of the Executive Board, MTU Aero Engines; Rolf with Boeing, Bombardier, Air Canada­ aero.com Nikel, the German Ambassador­ to Poland, and Władysław Ortyl, Marshal of Podkarpackie Region. and Saudi Arabian Airlines. // 24 | Engine Services Lufthansa Technik Connection 6.2018

Digital engineering support for the PW1100

In certain operating conditions some turbofans in the PW1100 series show higher vibrations of the N2 shaft in the cockpit. Establishing reliable data Lufthansa Technik’s digital engineering factory experts help to optimize the maintenance for the still new engines, at the same time providing valuable troubleshooting support for the engine manufacturer. Lufthansa Technik Connection 6.2018 Engine Services | 25

N2 Vibration Fleet Overview

he Pratt & Whitney PW1100 geared turbofan series is an engine that demonstrates top-class T performance values. However, while flight safety is not compromised in any way, Lufthansa German Airlines, among other operators, has deter- mined during flight operations of its PW1100-pow- ered A320neo fleet that higher vibration values of the N2 shaft are displayed for some engines of this type especially during the first phase of flight after take- The diagram shows the vibration recorded for an engine fleet and illustrates the spread: off. The vibration values achieved in flight are contin- Whereas most engines are entirely trouble-free, some show the specific behavior. uously recorded and processed during maintenance in accordance with the manufacturer’s specifica- tions. If certain values are exceeded, special mea- sures must be taken, including engine replacement after only a few months of operation. Thanks to tailored evaluation of the data, the required results could finally be delivered utilizing the Uncompromised flight safety framework of AVIATAR’s Predictor Plugins, namely a precise image of the actual in-flight situation. The Although it is up to the manufacturer, in this case Lufthansa Technik team supplied the values to the Pratt & Whitney, to determine the causes of the task force and was therefore able to paint a clear increased vibration indications, experts from Lufthansa picture of the actual situation for each individual and Lufthansa Technik have jointly launched an own engine. The information gathered through the data investigation. Nico Seidel, Project Manager for tracking by Lufthansa Technik allows the airline to Digitalization Fleet Services at Lufthansa Technik in limit the additional engine maintenance to at least Frankfurt, explains: “We offered our expertise as a the de facto necessary extent and avoid costly digital engineering factory cooperating closely with engine changes. Lufthansa’s predictive maintenance project VIGILO. What is required here is data analysis, and that is our Reliable operational data domain. We therefore started to compile the data from every flight into meaningful units. As practically While the digital engineering factory experts of the entire Lufthansa fleet is equipped with wireless Lufthansa Technik continue to supply reliable data to flight data recorders, we were able to access the full- the airline’s operations, Airbus announced to launch flight data, which is recorded with a frequency of one a Route Course to provide information and first hertz throughout the entire flight and transmitted via results of the problem by the end of November 2018; cellular network immediately after flight.” further results are to be available from the aircraft The data for every flight is compiled and evaluat- manufacturer by the end of 2018. It will then become ed by the experts from Frankfurt using procedures clear whether the problem is of a fundamental nature based on a logic developed specially for this case. or only affects individual engine lots. The cockpit crews are shown the vibrations in the form of cockpit units. The engine experts wanted answers to two questions: What are the maximum vibrations that occur during an individual flight? And Nico Seidel Project Manager Digitalization Fleet Services which breaches of the cockpit unit limit occurred Phone +49-69-696-90684 and for what duration? [email protected] 26 | Events and exhibitions Lufthansa Technik Connection 6.2018

Digitalization: One ­target, different views

More than 300 industry experts met in Hamburg in mid-­September for Germany’s 13th “Day of Aerospace Regions”. The focus of the event was clearly set on the topic “Digital Ramp-up – The Supply Chain 4.0”.

he 13th “Day of Aerospace Regions” organized by the German Aerospace T Industries Association (BDLI) took place this year in Hamburg. The annual event brings together industry experts from all over Germany to get to know products and companies at the various aerospace industry locations throughout the country and to exchange on topics that are relevant for everyone involved. Prior to the main conference, there were guided tours at ­Lufthansa Technik, Airbus, the Center of Applied Aeronautical Research (Zentrum für Angewandte Luftfahrtforschung, ZAL) and at Hamburg Airport.

The driver of innovation Among the exhibitors at the event was also Lufthansa Technik subsidiary 3D.aero.

All conference participants agreed that the airlines that operate the respective flight. vides information on location and status of digitalization has a strong influence on the We need open platforms, and we need equipment such as ladders or towbars aerospace industry. “Digitalization is the competition.” Airbus’ point of view is to and is meanwhile available even beyond biggest driver of innovation. But we have to include as many customers and suppliers Lufthansa Technik Group. The project start- find out: Who has access to which data?,” as possible into its proprietary “Skywise”, ed with a simple vision: “Requesting GSE said Thomas Jarzombek, coordinator of the which Susanne Vorberg, Digital Sourcing should be as easy as ordering a pizza – German Federal Government for the Aero- Leader at Airbus, openly promoted. and finding GSE should be as easy as using space Industries, in his opening statement. a taxi app,” said Schulz. Following a live- Concerning the question of access to Digitalizing GSE handling demonstration of the system, including data and platforms however, different views real-time visualization of equipment at the came up quickly. Dr. Christian Langer, Head Matthias Schulz, Ground Support Equipment Hamburg Lufthansa Base, the feedback in of Digital Fleet Solutions at Lufthansa (GSE) coordinator at Lufthansa Technik, the conference discussions on the success- Technik, very clearly opted in favor of com- presented the successful implementation ful implementation of the project was very petition: “All data created in-flight belong to of a digitalization project. “GSE 4.0” pro- positive.

Well established in the business // The fourth A350 Community Workshop took place near Munich from 9 to 10 October. More than 30 partici- pants from nine airlines enjoyed two days filled with presenta- tions and workshops. The event once again allowed for a fruitful exchange about real-life challenges and solutions that many A350 operators experience during the phase-in and operation of this latest-­generation aircraft. On the agenda were the challenges of digitalization and in-service reliability, including a presentation by Finnair that provided an ­exciting insight into the airline’s digi- talization strategy. The feedback from the participants was con- vincing and is proof that the A350 Community is an established part of the business. The fifth workshop, which will probably take www.a350community.com place in 2019, is already being planned. // Lufthansa Technik Connection 6.2018 Events and exhibitions | 27

Meet us at...

10 – 12 February 2019 | Dubai MRO Middle East MRO Middle East is the region’s leading conference and trade show for commercial Joint presentation by Frank Martens (Lufthansa Technik, left) and Marcus Di Laurenzio (SWISS) – aircraft maintenance. Along with the chance entertainment at Lufthansa Techhnik’s evening event (right picture). to meet and expand business, new trends, technological developments and new prod- ucts will be featured.

Democratizing data, 5 – 6 March 2019 | Moscow MRO Russia & CIS increasing speed The most influential event of its kind in ­Russia, the MRO Russia & CIS brings com- The impending risk of data access monopolization through panies, service providers and suppliers in the industry together in one place. aircraft manufacturers, as well as their role in the MRO services segment was one of the key topics of discussion at this 19 – 21 March 2019 | Johannesburg year’s MRO Europe. MRO Africa The 28th MRO Africa will once again provide a unique platform for the key players in main- ore than 9,000 registered industry Embraer, represented the view typical of tenance, repair and overhaul of commercial experts from 91 countries and aircraft manufacturers: “Our customers aircraft in this rapidly transforming region. M nearly 450 exhibitors attended want to see a full solution from the OEM, MRO Europe, the industry’s leading trade including MRO services.” The airlines and fair and conference in Europe. After sever- independent MRO suppliers disagreed. In 2 – 4 April 2019 | Hamburg al years in which the digitalization of the the words of a representative of the MRO Aircraft Interiors Expo industry was celebrated as the “silver bul- industry: “We have the expertise to offer let,” the question regarding the benefits of global customer service – the manufactur- The Aircraft Interiors Expo in Hamburg is the the available data has increasingly come ers themselves are not in a position to do world’s leading global event for the aircraft to the fore. With the exception of the air- so.” And Bram Nicolai, VP of Engineering interiors industry – a must-attend event craft manufacturers, all of the participants & Maintenance at airline Transavia, object- where leading suppliers, airlines and other at this year’s MRO Europe in Amsterdam ed directly to the statement that airlines professionals meet. were in agreement: ­Operational data desire a one-stop shop for all of their ser- belongs to the operators. vices: “It’s a matter of choice in the market, Michéal Armstrong, CEO of Armac we do not want to choose from just one 9 – 11 April 2019 | Atlanta Systems, praised the step taken by Luft- supplier. We need to prevent monopolies MRO Americas hansa Technik to involve other market at all costs.” participants in the AVIATAR platform: Speed – or, to be more precise, a lack MRO Americas is the international trade fair “Data needs to be democratized. There thereof – was the focus of the keynote for maintenance, repair and overhaul in the shouldn’t be monopolies when it comes to speech presented by Valter Fernandes, aerospace industry. With a focus on critical accessing this data.” Nicolas Kuhn of Air CEO of TAP Express: “It typically takes us industry issues, it offers an extensive confer- France Industries added: “We should more than a year to install a new coat ence program with forecasts, industry out- compete on the analysis of the data and hook in the cabin. It takes us at looks and new products and technologies. on the algorithms. This is an issue of least two years to install internet how everyone can best benefit from this on board.” Fernandes recom-

data.” mended an ­interdisciplinary Follow this link to find Not even the panel discussion on focus group to accelerate out more about Lufthansa the topic of “3 Way Competition” the development of the Technik’s participation and presentations at upcoming was free of controversy. Frank Ste- industry in collaboration fairs and conferences. vens, VP of Global MRO Centers at with system partners. lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 6.2018

World of services Airbus

Total Support Services A220 Airbus A220 Total Support Services customers enjoy cost- Line Maintenance efficient and reliable flight operations and can Component Services Engine Services: PW1500G focus on their core business at the same time. • Total Operational Support (TOS®) Airbus A300/A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services • Total Component Support (TCS®) Engine Services: JT9D, PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) Airbus A318 • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance A300 Base Maintenance Single Services Component Services Single Services, letter checks, engine over- Engine Services: hauls and repairs of single components CFM56 Completion form a unique range of products and services. • Aircraft Services Airbus A319 • Component Services A319 Line Maintenance • Engine Services Base Maintenance Component Services • Landing Gear Services A318 Engine Services: • VIP & Special Mission Aircraft Services CFM56-5, V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line Maintenance • Composite Repairs (ARC®) Base Maintenance A319 Component Services • Engine Parts & Accessories Repair (EPAR) Engine Services: CFM56-5, • Maintenance Management Services (MMS) V2500-A5, LEAP-1A (in prep.) • Logistics and maintenance training Completion -40-50 9 70 • AOG services 4 - + 4 e 3 Airbus A321 n 0 • Surface treatment i l 8 Line Maintenance

t Hotline A321 o

Original Equipment Innovation (OEI) H 24/7 Base Maintenance AOG desk A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5, V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment Airbus A330 • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR Airbus A340 • manage/m® A340 Line Maintenance A330 Base Maintenance Component Services Please follow this link for the com- Engine Services: plete MRO service portfolio and more CFM56-5, Trent 500 details about Lufthansa Technik’s Completion solutions for fleets of any size. www.lufthansa-technik.com/services Airbus A350 A350 Line Maintenance, A340-300 Base Maintenance (in preparation) Component Services, Design Organization Engine Services: Across all of its services, Lufthansa Technik Trent XWB Completion supplements its offers with the capabilities as an Approved Design Organization: Airbus A380 • Major changes (STCs) in the areas of A380 Line Maintenance Base Maintenance structures, systems, cabin and avionics Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 6.2018 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G

Airbus A300/A310 Boeing 737 CL/NG Bombardier Q400 Line Maintenance 737 CL/NG Line Maintenance Q-Series Line Maintenance Base Maintenance Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: JT9D, Engine Services: CFM56-7B Engine Services: PW4000-94, GE CF6-80C2 Completion PW100, PW150

Airbus A318 Boeing 737 MAX Bombardier CRJ Q-Series Line Maintenance 737 MAX Component Services CRJ Line Maintenance Base Maintenance 737NG/MAX Further services Base Maintenance Component Services in preparation Component Services Engine Services: Engine Services: Engine Services: CFM56 LEAP-1B (in preparation) GE CF34 Completion

Airbus A319 Boeing 747 CRJ 700 Embraer Line Maintenance 747 Line Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Base Maintenance Line Maintenance Component Services 737MAX Component Services Base Maintenance Engine Services: Engine Services: JT9D, Component Services CFM56-5, V2500-A5 PW4000, CF6-80C2 Engine Services: Completion Completion GE CF34

ERJ 190 Airbus A320/neo Boeing 757 Line Maintenance 757 Line Maintenance Base Maintenance 747-8 Base Maintenance Component Services Component Services Engine Services: CFM56-5, Engine Services: V2500-A5, LEAP-1A (in prep.) RB211-535 Completion Completion

Airbus A321 Boeing 767 Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5, V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 Boeing 777 ACJ Line Maintenance 777 Line Maintenance Airbus Corporate Jets Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Completion Engine Services:

Boeing 777-9X PW4000-100, Trent 700 vorläu ge Zeichnung CFM56, V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Boeing Business Jet Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, Learjet, Base Maintenance (in preparation) Base Maintenance Global Express Component Services, Component Services Boeing Business Jet (BBJ)Line Maintenance Engine Services: Engine Services* Base Maintenance Trent XWB Completion Component Services Completion *schedule to be defined Engine Services: CF34

Airbus A380 MD-11 Embraer Line Maintenance MD-11 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance 787 Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 6.2018

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Richard Haas Jörg Femerling p +49-40-5070-3053 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Emirates Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Möslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 6.2018 Contacts | 31

Affiliates and corporations Vice President Corporate Sales Asia Pacific Lufthansa Technik Lufthansa Technik Airfoil Services Gerald Steinhoff AERO Alzey Milan Phone +603-6145-3612 p +65-6733-5539 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] [email protected] customersupport@ www.airfoilservices.com www.lhaero.com lht-milan.com Head of Sales www.lht-milan.com VIP & Special­ Avionic Design Lufthansa Technik Phone +49-40-88187-0 Mission Aircraft Brussels Lufthansa Technik [email protected] Wieland Timm Phone +32-2-752-8660 Philippines www.avionic-design.de p +49-40-5070-2548 [email protected] Phone +63-2-855-9311 wieland.timm@ www.lufthansa- [email protected] Ameco Beijing lht.dlh.de technik.com/brussels www.lht-philippines.com Phone +86-10-6456-1122 ext 4100/4101 Lufthansa Technik Lufthansa Technik [email protected] Budapest Puerto Rico www.ameco.com.cn Phone +36-1-296-3000 Phone +1-787-230-7700 [email protected] [email protected] BizJet International www.lht-budapest.com www.lht-puertorico.com Phone +1-918-832-7733 [email protected] Lufthansa Technik Lufthansa Technik www.bizjet.com Component Services Services India Phone +1-954-440-7014 Phone +91-22-935-37409 Hawker Pacific [email protected] [email protected] Aerospace www.lht-component- www.lufthansa- Phone +1-818-765-6201 services.com technik.com/india [email protected] www.hawker.com Senior Director Lufthansa Technik Lufthansa Technik Corporate Sales Component Services Shannon Heico Aerospace Northeast Asia Asia Pacific Phone +353-61-370-000 Phone +1-954-961-9800 Benjamin Scheidel Phone +852-3757-4450 [email protected] [email protected] [email protected] www.lufthansa- p +852-2846-6370 www.heico.com [email protected] www.lufthansa- technik.com/lht-shannon technik.com/ltcsap IDAIR Lufthansa Technik Phone +49-40-5070-69416 Lufthansa Technik Shenzhen [email protected] Intercoat Phone +86-755-2777-5925 www.idair.aero Phone +49-4191-809-100 [email protected] [email protected] www.lht-shenzhen.com www.lht-intercoat.de INAIRVATION Phone +43-2644-21111 Lufthansa Technik [email protected] Lufthansa Technik Sofia www.inairvation.aero Landing Gear Phone +359-2-4601-777 Services UK [email protected] Phone +44-20-8589-1941 www.lht-sofia.com lumics [email protected] Phone +49-40-5070-61361 www.lht-landinggear-uk.com [email protected] Lufthansa Technik www.lumics-consulting.de Turbine Shannon Senior Director Lufthansa Technik Phone +353-61-365-512 Corporate Sales Logistik Services [email protected] | www.ltts.ie N3 Engine Southeast Asia and Phone +49-40-5070-5331 Overhaul Services Indian subcontinent [email protected] Phone +49-3628-5811-0 Lufthansa Technik Zang Thio www.ltls.aero [email protected] Vostok Services p +65-6733-9081 www.n3eos.com Phone +7-495-363-0102 [email protected] Lufthansa Technik ltvs.customer.service. Maintenance [email protected] Skeyos International www.lufthansa- Phone +49-151-17122474 Phone +49-69-696-141910 technik.com/vostok [email protected] [email protected] www.skeyos.com www.lufthansa- Lufthansa Technical Asia Pacific and Australia technik.com/ltmi Training Spairliners Phone +49-69-696-2751 Phone +49-40-5070-66499 Lufthansa Technik [email protected] [email protected] China Japan Malta www.ltt.aero www.spairliners.com Steven Wang Hidenori Sato Phone +356-2560-4000 p +86-10-6465-1593 p +81-45-309-2777 [email protected] Lufthansa Bombardier XEOS* steven.wang@ hidenori.sato@ www.lht-malta.com Aviation Services [email protected] lht.dlh.de lht.dlh.de Phone +49-30-8875-4600 www.xeos.aero Lufthansa Technik [email protected] | www.lbas.de Middle East Malaysia Phone +971-4-299-4443 Lufthansa LEOS 3D.aero Lem Sze Keng [email protected] Phone +49-69-696-8222 Phone +49-621-776-4604 p +601-2381-5352 www.lufthansa-technik. [email protected] [email protected] sze-keng.lem@ com/lht-middle-east www.lufthansa-leos.com www.3d-aero.com lht.dlh.de *in preparation Can you imagine the future is now?

Open. Modular. Neutral.

AVIATAR is the only operator-focused aviation platform developed with the knowledge and experience of leading airlines and MROs. The independent and fast-growing platform provides digital products and services through a wide range of applications – tailored precisely to your needs. Manage complex operations, increase aircraft availability, improve efficiency, save costs – all in one digital TechOps platform. Become part of a strong community and join us in shaping the future of aviation.

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