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CASE STUDY

IDENTITY ACCESS MANAGEMENT (IAM)

- By Ravindra Neriyanuri

Implementing & Access Management in Higher Education

Higher education accounts for 17 per cent of all reported data breaches. It Version is highly essential to protect an academic institution from cybersecurity threats. Not doing so puts at risk information systems, databases Case Study v.4 of libraries, e-mail, grade portals, and various resources for learning management tools in jeopardy. Date 03 November 2020 www.techdemocracy.com

Implementing Identity & Access Management in Higher Education

Identity and Access Management (IAM) is essential to ensuring sufficient, precise and safe access to information, resources and systems and can directly affect both the integrity of the institution and its ability to adapt to today’s fluid and frequently unpredictable requirements of educational institutions.

In the Higher education be it a High School, College enhancing user experience, managing risk and or University, it is very needed for every student, compliance, improving automation and efficiency, staff or employees to access information in the federation, replacing legacy technology, and campus or remotely with a seamless experience. scalability etc. It becomes imperative for the Higher Educational institutions to provide a secure and easy to use It is recommended to go with a streamlined interface experience when they access the systems, approach like building foundation architecture applications and information. then transitioning the existing services and downstream applications/systems in a new With the new students joining and some old environment to address the key limitations in the students leaving or getting transferred, it’s very current state while implementing a successful IAM critical to ensure onboarding or de-provisioning program. The other phase could include adding of students and managing faculty or staff based new functionality, enhancements and automation on their roles is done securely as per regulations. etc. Typically, any Higher Ed (University / School / College) begins with seeking for an overall strategy As part of the implementation, TechDemocracy and roadmap for the evolution of an Identity has adopted a seasoned approach to meet the and Access Management program within the implementation requirements in HigherEd in each institution. Some of the key business drivers are project phase. www.techdemocracy.com

Implementing Identity & Access Management in Higher Education

Due Diligence / Planning Preparation

• Identify, prioritize the “CORE” IAM business processes and deep- dive to understand gaps w.r.t to people, technology and industry standards

• Re-design IAM processes into scalable, agile, efficient, optimized for single solution with the selected/proposed IAM product Suite

• Profiling and prioritization of applications/systems to be integrated with Hybrid IAM platform to meet business needs

Base Environment Set Up / Configuration

• Base installation and configuration of On-Premise components in the agreed environments a) / Governance Solution b) Configure Enterprise Active Directory as Centralized User Directory solution

• Basic Validation of Oracle Identity Cloud Services a) Single Sign-On b) Identity Federation Services c) Token Services d) Reporting Services

Identity Management / Access Governance (On-Premise)

• Consolidation of identity repository from current AD domains into existing Enterprise AD • Configure required Connectors, ex: for HRMS, Office 365, Google Apps etc. • Develop and Configure connector for Black Board • Configuring Provisioning policies www.techdemocracy.com

Higher Education Business Challenges

Plugging multiple device to the Maintain users who system and manage remote register each semester login to applications and their attendance

Safe & Secured portals from Monitoring staff and hackers lecturers

CHALLENGES Maintain institutions Log in to various portals using teaching materials and Facebook, Twitter or Gmail stationery

Use the same username and Have distinct access to portals in a single login to on the basis of their location login to different portals www.techdemocracy.com

TechDemocracy Solution

The solution approach involved defining a multi- Results phased implementation approach using the IAM product to provision and de-provision user • Improved availability SLA for the IAM services accounts based on systems of record. Upgrading • Reduced password related Help desk calls Identity & Access management components to the significantly; latest version, and utilize the latest features offered • Improved Customer Service through fast and in setting up role, responsibility and attribute-based automated account setup for Students, Staff to Active Directory, Oracle E-Business • Increased internal & external Customer Suite, SMAX Application and Data Warehouse and satisfaction. external applications like Google Apps.

About the Client

One of the largest public-school district administrators of the United States.

Business Challenge IT Challenge

The Business challenge was to provide systems There were a high number of Student Registrations, administration and identity & access management School transfers and Staff roles to be managed services to school employees, contractors and along with the challenge of integration with DW, students. As this will help them optimize Information EBS, GAPPS, AD for seamless with Oracle Identity Technology (IT) resource utilization and thereby Management. improve systems availability and performance and to ensure timely and secure access to various enterprise systems, and also enable Parents to register and securely access their child’s education details and manage their identities. www.techdemocracy.com

About TDC Capability

TechDemocracy is a Cyber Services and Product based company established in the year 2001 and celebrating its 20th anniversary this year. It is a trusted, global cyber risk assurance solutions provider whose DNA is rooted in cyber advisory, managed and implementation services. It is an advisor and integrator at heart, striving to create centers of excellence globally to provide cybersecurity services, analyzing and scoring compliance, risk, security, and governance situational awareness across any size enterprise. TechDemocracy (TDC) is an ISO 27001:2013 and ISO 9001:2015 certified, technology and Innovation Company with a global footprint. TechDemocracy has rich experience in catering to technology needs of different business lines, viz. Higher Education, Healthcare, State and Local Bodies, Utilities, Financial Service. TechDemocracy is also positioned as a Niche Player in the August 2020 Gartner Magic Quadrant for IT Risk Management for its product Intellicta.

Since its inception in 2000. TechDemocracy is specialized in enterprise software products that stand for progress. TechDemocracy with innovation and value creation offers integrated portfolio of services in Cybersecurity like Identity and Access Management, Enterprise solutions, TechDemocracy leverages its extensive global offshore infrastructure and network of offices to provide holistic, multi-service delivery in key industry verticals including Public Sector, Higher Education, Federal, State and Local, Financial Services, Healthcare and Utilities. We have distilled the best practices and methodologies that we share with our customers. Our team works with clients to advance the available IT infrastructures, meet security and compliance challenges and safeguard sensitive information and improve their ROI. TechDemocracy offers a wide range of provisioning connectors for cloud computing and higher education such as Google Apps, Live@edu, Sakai, Moodle, and Blackboard. www.techdemocracy.com

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