Fundação de

Culture — Museums / Exhibition rooms

 Street  Contact Rua Dom João de Castro, 210 4150-417 Tel +351226156500 Lordelo Do Ouro e Massarelos, (Porto) [email protected] https://www.serralves.pt/

 Created by  Last modification by Fundação de Serralves 23/11/2020 Fundação de Serralves 16/07/2021

Information about the accessibility of this tourist resource has been provided by users

General Information

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Entrance

Entrance: Embossed, inclined plane / ramp, lift / lifts Ramp information The slope makes the ramp : Can be used autonomously

 Name of the tourist resource clearly visible and legible

The entranceway analysed is: The main one

Width of the entrance door: Greater than or equal to 78 cm

Customer Service Area

 Customer service desk Characteristics

 Near the entrance

 Height suitably adapted for wheechair users

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Inside circulation

Wheelchair circulation: Total

Adequate lighting: Yes

Signposting: Yes Characteristics Signs: With colour-contrasted texts

 Establishment with more than one floor Vertical itinerary Transit between floors via: Lift / lifts, steps / stairs Lift information Dimensions of the cubicle: Big

 With visual information

Lift buttons: In braille, highly embossed, of contrasting colour

 Lift buttons at a suitable height for wheelchair users Stair information Number of steps: More than 3

Height of the step in cm: 20

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Adapted toilet in common areas

 Toilet suitable for PRM Characteristics

Access without changes in floor level: Yes

Door width: Greater than or equal to 78 cm

Door opening: Outward

Free turning space ? 150 cm of diameter: Yes

Clear space to transfer to the toilet: Yes Characteristics The space is at least 80 cm or greater: Left-hand side

Height of the toilet seat: Standard (between 40 and 45 cm)

It has support bar(s): Yes Information Toilet grab bars: Left-hand side, right-hand side

The bars on the left-hand side are: Folding

The bars on the right-hand side are: Folding

Sink: With mixer tap

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Services and amenities

 Plan of the tourist resource next to the entrance Characteristics Accessibility of the plan: Embossed, with contrasting colours, in braille, with texts in large print

Sufficient information provided about accessibility to the tourist resource : Yes

Adapted visits or activities for people with disabilities: Yes Characteristics Adapted visits or activities for people with disabilities: Hearing, physical, cognitive

The furnishings facilitate the approach of wheelchair users: Yes

Magnetic induction loop: No

 Subtitled videos / films

 Videos / films / tours with audiodescription

 Tactile models

 Sign language guides

 Documentation with information about the tourist resource Brochures, dossiers, menus, etc. Features of the documentation: In large print and contrastng colours, easy to read

 Customer service staff Staff training Personal trained in atttentionto people with disabilities : Yes

Personal available to support people with specific needs: Yes

Personal with knowledge of Sign Language: No

 Reserved spaces / seats Seats / Reserved Seats  Seats for wheelchair users

 Seats PRM

 Seats for visual disabilities

 Materials available Support Products  Wheelchair manual

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PRM Parking

 Parking lot reserved PRM Characteristics

Next to the stablishment: Yes

Belongs to the stablishment: Yes

Surface of the parking lot: Horizontal

Well indicated: Yes

With appropriate dimensions: Yes

Outside areas

Sidewalks: Paving stones

Uniform and anti-slip pavement: No

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