XCHANGINGXCHANGING A CSC COMPANY XCHANGING Xchanging provides technology-enabled business solutions to the global commercial industry. WHAT WE DO ACROSS THE GLOBE WHY XCHANGING? • Xchanging provides technology-enabled Xchanging has 7,000+ employees in 48 countries business solutions to the global commercial including over 2,500 insurance specialists. We deliver market leading insurance industry. insurance software that enables business growth. • We inject disruptive technology into our customers’ business processes, dramatically We offer a comprehensive suite improving performance, adding value and of products and services to the reducing costs. global commercial insurance • By offering an enhanced range of services industry. we help our customers compete in the digital, global marketplace. The leading provider of services and technology for: • Our knowledge and expertise allows us to quickly identify solutions to customers’ - The insurance market problems – even problems they may not yet - Capital Markets realise they have. - Mission-critical hubs such as London’s Gatwick Airport INSURANCE SOFTWARE Xuber is an international software business that has been a trusted provider of innovative specialist commercial insurance software, end-to-end, for over 40 years.

Xuber transforms business performance and ensures continuity for many of the largest global carriers, health insurers and London market brokers. WHAT WE DO THE STORY OF INSURANCE WHY XUBER? Xuber has created software solutions for the insurance and reinsurance markets of today - £120 million in ongoing and the future. development, and over 40 years' insurance market experience.

In 2015, Xuber secured 30 new contract wins with new and existing customers, in addition to growing existing business. "Our insurance software sits at Customers include , Ariel Re and Cigna. the heart of 200 global insurance and reinsurance The only software house offering companies across 46 countries, multiple deployment options to delivering critical technology - customers: on-premise all day, every day." traditional license model, Software as a Service (SaaS) through the cloud, privately hosted facility or we can provide complete business processing as a service for all customer types. 300 successful implementations around the CASE STUDY: HISCOX world. "Hiscox has relied upon Xuber Hiscox is an international specialist insurance and reinsurance company, and a leader in the for Insurers, specifically the Lloyd’s insurance market. policy administration software, to support its business process, In 2009, the London market claims operation global underwriting and was lagging behind other Hiscox claims teams, accounts, and claims systems due to systems not being integrated and poor availability of management information. since 2009."

Hiscox’s solution was built around a single source of financial information, with the workflow sitting on top of Xuber for Insurers. This combined solution has provided – and continues to provide – a holistic integration of documentation, management information and mission critical claims and financial information - enabling better decision-making and improved productivity.

READ THE FULL CASE STUDY HERE. BUSINESS PROCESS SERVICES FOR THE GLOBAL INSURANCE MARKET We provide global services and technology developed by insurance specialists for insurance specialists.

By adapting and growing with the global insurance market for over 15 years, Xchanging has been pioneering technology-enabled solutions. WHAT WE DO your individual needs precisely. WHY XCHANGING? • Workers’ Compensation - Xchanging delivers cost-effective and efficient personal Xchanging sits at the heart of injury claims services. By providing the right the London commercial services at the right time, Xchanging gives insurance market and has been injured parties the confidence that they are recognised as the no 1 provider being well cared for. of services and technology • Broking Administration - Our broking services since 2001. drive cost out of the customer’s business, improve operational efficiency and deliver In just a few years, Xchanging better experiences for end-clients. With has transformed premium and proven processing capability and a broad claims processing for the Lloyd’s • Claims Services - Claims management and range of broking expertise, we’re ready to insurance market from 100% processing focused on enabling companies migrate and integrate data, cut costs and paper to 95% electronic. to increase productivity and reduce centralise multiple offices for you. operational costs, ensuring accurate and • Delegated Underwriting Services - Xchanging processes over £50 consistent claims decisions, improve service Xchanging’s Delegated Underwriting billion of levels and reduced backlogs. We employ Services provide Insurers with a robust and transactions each year and the largest pool of claims professionals functionally-rich technology solution to delivered £131 million in savings. within the London insurance market. bordereaux management. • Policy Administration - Xchanging delivers We not only manage, but back office processing for high volume, high enhance, our customers' value and complex insurance transactions. complex back and middle Our policy administration service gives you a office processes. choice of end-to-end solutions so that you can tailor a back office resource that fits READ MORE ABOUT OUR INSURANCE CASE STUDY OFFERINGS HERE Robotics Case Study: London Insurance Market

Xchanging has partnered with Blue Prism, a robotics automation supplier, to deliver innovative approaches to streamlining processing. Within insurance, 14 repetitive processes have been automated, using 27 virtual robots, and supported by an expert team of trained process modellers.

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BUSINESS PROCESS SERVICES FOR SPECIFIC INDUSTRIES Providing next-generation business services to the Financial Services, Real Estate, Health Care and Manufacturing industries.

Leverage process automation that focuses on empowering humans with smart technologies and agile processes for faster, more intelligent decisions. WHAT WE DO accounting including service charge WHY XCHANGING? management, lease maintenance & abstraction, rent rolls and analytics. Finance and accounting • Health Care Services - Capabilities that span processing for the world’s largest the entire spectrum of the healthcare commercial and real estate industry including bill review, referrals services and investment firm management and vendor screening. improving process efficiency by 32%. • Finance & Accounting - Our capabilities "Virtual workforce of 30+ robots span the full suite of Finance & Accounting in a production BPO Commodity Trade Processing for BPO services across the entire finance value environment – empowering a top global energy and chain. smart people with smart commodities trading company • Services - Deploying people, governing annual cash technology." technology and processes to manage the applications worth $130B, and complete procurement function. managing 200,000 trade settlements worth $147B. • Financial Services - Expertise to help banks and financial institutions comply with READ MORE ABOUT OUR BUSINESS Administering assets worth over regulations including securities and PROCESS OFFERINGS HERE €150M, for some of the leading derivatives processing and investment & international investment banks, fund accounting. wealth managers and asset • Global Trade Management - Streamline the managers, with cost effective, entire lifecycle of global trade across order, scalable technology and logistics and settlement activities. services. • Real Estate Services - A wide range of solutions that augment finance and CASE STUDY MERCURIA CASE STUDY

Accelerating Trade Settlement

Mercuria had several disparate locations with different processes and technologies were causing a delay in the turnaround of trades and settlements. Xchanging consolidated the processing of the trades into a single shared services model leveraging our trading domain expertise. The results include:

• Reduced trade voids saving millions of dollars

• Faster settlement turnaround, Business critical – 4 hours vs. Normal 6 to 8 hours

• 75% improvement in bank reconciliations

• 40% reduction in operations cost TECHNOLOGY We offer next-generation technology solutions that drive business growth.

Our technology not only underpins the London insurance market but also insurers from the United States to SE Asia.

We are a trusted provider of mission- critical technology across the globe. We provide services to customers as diverse as London’s Gatwick Airport and Singapore’s court system. WHAT WE DO people, technology and expertise as a managed service, accelerating the entire WHY XCHANGING? • Application Services - Custom application procurement lifecycle. Offerings are software for specific business needs, supplemented by in-depth spend analytics. Strong expertise in Insurance, maintenance and support for existing and Manufacturing, Real Estate, legacy application infrastructure, • Data Integration – Specialising in managed Financial Services, Logistics, and and outsourced product development, networks, managed cyber-security services Public Sector. Our customers managing and testing for platform and mobility solutions. range from large multinationals applications. to small and medium sized READ MORE ABOUT OUR TECHNOLOGY • Infrastructure Management Services - Offers OFFERINGS HERE. enterprises. fully managed bespoke or complex hosting, platform, cloud and network services. Not only do we deliver point • Insurance software - Designing and solutions for our customers, we delivering Xchanging’s market leading "ISO27001, ISO2230, BS1100 also deliver end-to-end solutions insurance software solutions as well as from development to hosting to certified; highest maturity rating deploying custom, third-party software. operation, change and support. for Capability Maturity Model Integration (CMMI) framework." We have a proven record of delivering complex, multinational implementations.

A pool of 2,000+ dedicated technology employees based in multiple countries optimised to deliver cost effective solutions efficiently. • Procurement as a Service - PaaS combines CASE STUDY Case Study: London's Gatwick Airport

We design, deliver and support mission-critical, innovative IT solutions that reduce cost, remove complexity and improve performance for Gatwick Airport. Our secure, reliable, flexible and fast network for the airport transforms the passenger experience. We specialise in managed datacentre and networks, security services, mobility and hosting solutions, delivering scalable and optimal bandwidth applications over a secure and high performance network infrastructure.

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