Metrolink Performance Network Summary Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers ourthe four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. 90.6% 99.5%
. . . . . . . . . . . . P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3
Airport Airport . Route punctuality by date Altrincham . Altrincham .
Ashton . Ashton .
ury . ury .
ccles . ccles .
ast idsbury . ast idsbury .
Rochdale . Rochdale .
Cancellations Short journeys Journeys cancelled. Incomplete journeys. How we performed What we are doing to improve 0.18% of all plannedThis period journeys. saw a reduction in cancellations and short0.42% As we look forward, of all our plannedpriorities will includejourneys. journeys when compared with previous periods, as improvement work to our signalling system and further demonstrated by our Reliability percentage, which preparation for events taking place across Greater How we performed improved to 99.48%. What we areManchester doing this summer. to improve This period saw a reduction in cancellations and short journeys whenPunctuality compared was with generally good acrossAs we all look lines, forward, with the our prioritiesWork will to include deliver improvement a bigger and workbetter to Metrolink our signalling network will previous periods, as demonstrated by our Reliability percentage, whichexception improved of the to Eccles Line, whichsystem on the and 10th further June preparationresult for events in some taking upcoming place across disruption Greater to ManchesterEccles and Media this 99.48%. experienced an overhead line fault.summer. City services with a closure of that line between 28 July Punctuality was generally good across all lines, with the exceptionThe of the Oldham Eccles & Line, Rochdale which line was alsoWork disrupted to deliver when a bigger a and betterand Metrolink 9 August network meaning will a replacement result in some bus upcoming service will on the 10th June experienced an overhead line fault. fallen tree blocked the lines in the disruptionShaw and Cromptonto Eccles and Media Cityrun to services and from with Eccles. a closure of that line between The Oldham & Rochdale line was also disrupted when a fallen treearea. blocked the lines in the 28 July and 9 August meaningThe a replacement closure is to busenable service work will to takerun to place and thatfrom will Eccles. link Shaw and Crompton area. Our focus this period has been on Theproviding closure a goodis to enable work tothe take new place Trafford that will Park link line, the currentlynew Trafford under Parkconstruction, line, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. Our focus this period has been on providing a good service during high profile events such currently under construction, with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at as Parklife. We would like to thank you for the positive feedback we received after these Find out more about how your journey maybe affected attfgm.com/eccles-line received after these events. tfgm.com/eccles-line events. Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Airport Line Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 89% 90.6% 99.7% 99.5%
100 100
0 0
8 8
80 80 88 8 . 86. 8 . 8 .8 8 .6 8.8 . . . . P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3 1 18 1 18 1 18 18 1 18 1 18 1 1 18 1 18 1 18 18 1 18 1 18 1
Route punctuality by date
100
0
8
80
27-May 28-May 29-May 30-May 31-May 01-Jun 02-Jun 03-Jun 0 -Jun 0 -Jun 0 -Jun 07-Jun 08-Jun 09-Jun 10-Jun 11-Jun 12-Jun 13-Jun 1 -Jun 1 -Jun 1 -Jun 17-Jun 18-Jun 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun
Route service disruptions How we performed What we are doing to improve No significant disruptions on this route affecting the This period saw a reduction in cancellations and short As we look forward, our priorities will include service. journeys when compared with previous periods, as improvement work to our signalling system and further demonstrated by our Reliability percentage, which preparation for events taking place across Greater improved to 99.48%. Manchester this summer. Punctuality was generally good across all lines, with the Work to deliver a bigger and better Metrolink network will exception of the Eccles Line, which on the 10th June result in some upcoming disruption to Eccles and Media experienced an overhead line fault. City services with a closure of that line between 28 July The Oldham & Rochdale line was also disrupted when a and 9 August meaning a replacement bus service will fallen tree blocked the lines in the Shaw and Crompton run to and from Eccles. area. The closure is to enable work to take place that will link Our focus this period has been on providing a good the new Trafford Park line, currently under construction, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at received after these events. tfgm.com/eccles-line
Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Altrincham Line Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 94.7% 90.6% 99.8% 99.5%
100 100
0 0
8 8
80 80 . .2 .2 . .2 . 8. . . . .6 .8 P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3 1 18 1 18 1 18 18 1 18 1 18 1 1 18 1 18 1 18 18 1 18 1 18 1
Route punctuality by date
100
0
8
80
1.8% 27-May 28-May 29-May 30-May 31-May 01-Jun 02-Jun 03-Jun 0 -Jun 0 -Jun 0 -Jun 07-Jun 08-Jun 09-Jun 10-Jun 11-Jun 12-Jun 13-Jun 1 -Jun 1 -Jun 1 -Jun 17-Jun 18-Jun 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun
Route service disruptions How we performed What we are doing to improve 12 June Road Traffic Collision at Piccadilly This period saw a reduction in cancellations and short As we look forward, our priorities will include Gardens. journeys when compared with previous periods, as improvement work to our signalling system and further demonstrated by our Reliability percentage, which preparation for events taking place across Greater improved to 99.48%. Manchester this summer. Punctuality was generally good across all lines, with the Work to deliver a bigger and better Metrolink network will exception of the Eccles Line, which on the 10th June result in some upcoming disruption to Eccles and Media experienced an overhead line fault. City services with a closure of that line between 28 July The Oldham & Rochdale line was also disrupted when a and 9 August meaning a replacement bus service will fallen tree blocked the lines in the Shaw and Crompton run to and from Eccles. area. The closure is to enable work to take place that will link Our focus this period has been on providing a good the new Trafford Park line, currently under construction, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at received after these events. tfgm.com/eccles-line
Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Ashton-under-Lyne Line Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 92.6% 90.6% 98.9% 99.5%
100 100
0 0
8 8
80 80 2.8 1. 1. 1.6 0. 2.6 . 8. . . . 8. P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3 1 18 1 18 1 18 18 1 18 1 18 1 1 18 1 18 1 18 18 1 18 1 18 1
Route punctuality by date
100
0
8
80
27-May 28-May 29-May 30-May 31-May 01-Jun 02-Jun 03-Jun 0 -Jun 0 -Jun 0 -Jun 07-Jun 08-Jun 09-Jun 10-Jun 11-Jun 12-Jun 13-Jun 1 -Jun 1 -Jun 1 -Jun 17-Jun 18-Jun 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun
Route service disruptions How we performed What we are doing to improve 27 May Road Traffic Collision at Audenshaw This period saw a reduction in cancellations and short As we look forward, our priorities will include journeys when compared with previous periods, as improvement work to our signalling system and further 31 May Medical emergency on tram at demonstrated by our Reliability percentage, which preparation for events taking place across Greater Velopark improved to 99.48%. Manchester this summer. 10 June Overhead power line fault. Punctuality was generally good across all lines, with the Work to deliver a bigger and better Metrolink network will exception of the Eccles Line, which on the 10th June result in some upcoming disruption to Eccles and Media experienced an overhead line fault. City services with a closure of that line between 28 July The Oldham & Rochdale line was also disrupted when a and 9 August meaning a replacement bus service will fallen tree blocked the lines in the Shaw and Crompton run to and from Eccles. area. The closure is to enable work to take place that will link Our focus this period has been on providing a good the new Trafford Park line, currently under construction, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at received after these events. tfgm.com/eccles-line
Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Bury Line Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 89.3% 90.6% 99.7% 99.5%
100 100
0 0
8 8
80 80 86. 8 . 86. 88. 88. 8 . . 8. . .6 . . P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3 1 18 1 18 1 18 18 1 18 1 18 1 1 18 1 18 1 18 18 1 18 1 18 1
Route punctuality by date
100
0
8
80
40.8% 27-May 28-May 29-May 30-May 31-May 01-Jun 02-Jun 03-Jun 0 -Jun 0 -Jun 0 -Jun 07-Jun 08-Jun 09-Jun 10-Jun 11-Jun 12-Jun 13-Jun 1 -Jun 1 -Jun 1 -Jun 17-Jun 18-Jun 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun
Route service disruptions How we performed What we are doing to improve 12 June Road Traffic Collision at Piccadilly This period saw a reduction in cancellations and short As we look forward, our priorities will include Gardens journeys when compared with previous periods, as improvement work to our signalling system and further demonstrated by our Reliability percentage, which preparation for events taking place across Greater 31 May Medical emergency on tram at Bowker improved to 99.48%. Manchester this summer. Vale. Punctuality was generally good across all lines, with the Work to deliver a bigger and better Metrolink network will exception of the Eccles Line, which on the 10th June result in some upcoming disruption to Eccles and Media experienced an overhead line fault. City services with a closure of that line between 28 July The Oldham & Rochdale line was also disrupted when a and 9 August meaning a replacement bus service will fallen tree blocked the lines in the Shaw and Crompton run to and from Eccles. area. The closure is to enable work to take place that will link Our focus this period has been on providing a good the new Trafford Park line, currently under construction, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at received after these events. tfgm.com/eccles-line
Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance East Didsbury Line Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 92.9% 90.6% 99.7% 99.5%
100 100
0 0
8 8
80 80 2. 1. 2.1 2. 2 2. . . .2 . P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3 1 18 1 18 1 18 18 1 18 1 18 1 1 18 1 18 1 18 18 1 18 1 18 1
Route punctuality by date
100
0
8
80
40.8% 27-May 28-May 29-May 30-May 31-May 01-Jun 02-Jun 03-Jun 0 -Jun 0 -Jun 0 -Jun 07-Jun 08-Jun 09-Jun 10-Jun 11-Jun 12-Jun 13-Jun 1 -Jun 1 -Jun 1 -Jun 17-Jun 18-Jun 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun
Route service disruptions How we performed What we are doing to improve No significant disruptions on this route affecting the This period saw a reduction in cancellations and short As we look forward, our priorities will include service. journeys when compared with previous periods, as improvement work to our signalling system and further demonstrated by our Reliability percentage, which preparation for events taking place across Greater improved to 99.48%. Manchester this summer. Punctuality was generally good across all lines, with the Work to deliver a bigger and better Metrolink network will exception of the Eccles Line, which on the 10th June result in some upcoming disruption to Eccles and Media experienced an overhead line fault. City services with a closure of that line between 28 July The Oldham & Rochdale line was also disrupted when a and 9 August meaning a replacement bus service will fallen tree blocked the lines in the Shaw and Crompton run to and from Eccles. area. The closure is to enable work to take place that will link Our focus this period has been on providing a good the new Trafford Park line, currently under construction, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at received after these events. tfgm.com/eccles-line
Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Eccles & Media City Lines Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 86.3% 90.6% 99.1% 99.5%
100 100
0 0
8 8
80 80 86. 8 . 8 . 86.1 8 . 86. . 8.6 2.8 .6 . .1 P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3 1 18 1 18 1 18 18 1 18 1 18 1 1 18 1 18 1 18 18 1 18 1 18 1
Route punctuality by date
100
0
8
80
9. % 4.1% 27-May 28-May 29-May 30-May 31-May 01-Jun 02-Jun 03-Jun 0 -Jun 0 -Jun 0 -Jun 07-Jun 08-Jun 09-Jun 10-Jun 11-Jun 12-Jun 13-Jun 1 -Jun 1 -Jun 1 -Jun 17-Jun 18-Jun 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun
Route service disruptions How we performed What we are doing to improve 2 June Signalling system fault at This period saw a reduction in cancellations and short As we look forward, our priorities will include Media City UK journeys when compared with previous periods, as improvement work to our signalling system and further demonstrated by our Reliability percentage, which preparation for events taking place across Greater 10 June Overhead power line fault at Weaste improved to 99.48%. Manchester this summer. 12 June Road traffic collision at Piccadilly Punctuality was generally good across all lines, with the Work to deliver a bigger and better Metrolink network will Gardens. exception of the Eccles Line, which on the 10th June result in some upcoming disruption to Eccles and Media experienced an overhead line fault. City services with a closure of that line between 28 July The Oldham & Rochdale line was also disrupted when a and 9 August meaning a replacement bus service will fallen tree blocked the lines in the Shaw and Crompton run to and from Eccles. area. The closure is to enable work to take place that will link Our focus this period has been on providing a good the new Trafford Park line, currently under construction, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at received after these events. tfgm.com/eccles-line
Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Oldham & Rochdale Lines Keolis-Amey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 27 May until 23 June 2018
Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 89.3% 90.6% 99% 99.5%
100 100
0 0
8 8
80 80 8 . 88.1 8 . 8 .1 8 . 8 . . .6 .6 .6 .1 P11 P12 P13 P1 P2 P3 P11 P12 P13 P1 P2 P3 1 18 1 18 1 18 18 1 18 1 18 1 1 18 1 18 1 18 18 1 18 1 18 1
Route punctuality by date
100
0
8
80
. % 27-May 28-May 29-May 30-May 31-May 01-Jun 02-Jun 03-Jun 0 -Jun 0 -Jun 0 -Jun 07-Jun 08-Jun 09-Jun 10-Jun 11-Jun 12-Jun 13-Jun 1 -Jun 1 -Jun 1 -Jun 17-Jun 18-Jun 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun
Route service disruptions How we performed What we are doing to improve 6 June Signalling system fault at Newton This period saw a reduction in cancellations and short As we look forward, our priorities will include Heath and Moston journeys when compared with previous periods, as improvement work to our signalling system and further demonstrated by our Reliability percentage, which preparation for events taking place across Greater 13 June Road Traffic Collision at Milnrow improved to 99.48%. Manchester this summer. 14 June Vandalism of three trams resulting in Punctuality was generally good across all lines, with the Work to deliver a bigger and better Metrolink network will service suspension exception of the Eccles Line, which on the 10th June result in some upcoming disruption to Eccles and Media experienced an overhead line fault. City services with a closure of that line between 28 July 19 June Fallen tree blocking the line at Shaw & The Oldham & Rochdale line was also disrupted when a and 9 August meaning a replacement bus service will Crompton fallen tree blocked the lines in the Shaw and Crompton run to and from Eccles. 28 June Signalling system fault at Newton area. The closure is to enable work to take place that will link Heath and Moston. Our focus this period has been on providing a good the new Trafford Park line, currently under construction, service during high profile events such as Parklife. We with the existing Metrolink network at Pomona. would like to thank you for the positive feedback we Find out more about how your journey maybe affected at received after these events. tfgm.com/eccles-line
Aline Frantzen What we are doing to improve Managing Director at Keolis-Amey Metrolink Issued on Friday 6 July 2018
Metrolink is operated on behalf of Transport for Greater Manchester by