Annual performance review 2016-17
Welcome to our annual performance review for the year ending March 2017. We're sharing the following information in this document for all of our local authority areas.
1. Number of homes
2. Average rents
3a. Lettings overview 3b. Lettings - homelessness 3c. Statutory homeless total 3d. Lettings - tenancy reason
4. New homes completions
5a. Income collection 5b. Universal Credit
6a. ASB and all complaints 6b. Tenancy failures (including NTQ) 6c. Tenancy failures (excluding NTQ)
7. Customer advocacy Number of homes
Local authority General needs Home ownership Supported housing Total Aylesbury 81 31 105 217 Birmingham 1859 775 89 2723 Bromsgrove & Redditch 250 50 7 307 Cannock Chase 298 62 8 368 Cheltenham 595 200 85 880 Cherwell 412 88 68 568 Chiltern 4 8 12 Cotswold 3895 347 403 4645 Coventry 88 64 152 Daventry 465 91 556 Dudley 498 85 86 669 Erewash 14 20 34 East Staffordshire 35 35 Forest of Dean 184 23 4 211 Gloucestershire 293 50 25 368 Herefordshire 321 19 340 Lichfield 4355 446 330 5131 Malvern Hills 62 2 64 Newcastle under Lyme 28 1 29 Nuneaton and Bedworth 295 47 25 367 North Warwickshire 30 20 6 56 Oxford City 108 25 10 143 Powys 98 17 115 Redditch 220 7 31 258 Rugby 16 58 74 Sandwell 239 99 20 358 South Bucks 12 12 South Gloucestershire 158 27 22 207 Shropshire 1052 211 99 1362 Staffordshire Moorlands 51 8 59 South Northants 102 46 7 155 Solihull 536 221 160 917 South Oxfordshire 52 22 10 84 South Staffordshire 589 125 4 718 Stafford 294 57 8 359 Stoke on Trent 153 6 12 171 Stratford on Avon 360 156 4 520 Stroud 189 24 34 247 Swindon 177 49 60 286 Tamworth 252 65 19 336 Tewkesbury 333 150 3 486 Walsall 211 101 312 Warwick 391 59 15 465 West Berkshire 10 10 Wiltshire 30 20 10 60 Worcester 202 37 4 243 Telford & Wrekin 1082 161 177 1420 Wolverhampton 1135 194 215 1544 Wychavon 170 43 6 219 Wyre Forest 95 24 119 Total 22357 4445 2189 28991 Average rents
Local authority Beds Asset type Affordable rent (avg) Social rent (avg) Aylesbury Vale District Council 1 bedroom Flat £113.81 £105.89 2 bedroom Bungalow £144.94 Flat £130.16 £119.09 House £147.65 3 bedroom House £174.63 4 bedroom House £208.38 Birmingham City Council 0 bedroom Bedsit £69.83 1 bedroom Bungalow £87.14 Flat £96.17 £86.19 2 bedroom Bungalow £99.31 Flat £107.16 £96.12 House £112.87 £95.99 Maisonette £114.11 3 bedroom Bungalow £112.66 Flat £100.88 House £122.53 £103.91 Maisonette £113.68 4 bedroom House £147.08 £116.05 5 bedroom House £129.14 6 bedroom House £119.30 Bromsgrove District Council 1 bedroom Flat £86.05 2 bedroom Bungalow £106.06 Flat £132.33 £91.10 House £95.16 3 bedroom House £103.88 4 bedroom House £116.18 Cannock Chase District Council 1 bedroom Flat £76.38 2 bedroom Bungalow £88.61 Flat £101.93 House £105.46 £90.24 3 bedroom House £119.95 £102.30 4 bedroom House £112.33 Cheltenham Borough Council 0 bedroom Bedsit £74.48 1 bedroom Bungalow £86.92 Flat £93.51 £86.74 House £78.55 Maisonette £83.79 2 bedroom Bungalow £101.70 Flat £115.65 £101.33 House £122.64 £96.16 Maisonette £106.65 3 bedroom House £145.42 £105.70 4 bedroom House £115.97 5 bedroom Bungalow £133.45 House £119.46 Cherwell District Council 1 bedroom Flat £116.36 £94.11 Maisonette £126.27 2 bedroom Bungalow £156.18 £111.70 Flat £135.00 £108.69 House £153.18 £106.22 Maisonette £98.81 3 bedroom House £177.22 £118.06 4 bedroom House £217.73 £131.70 Chiltern District Council 1 bedroom Flat £104.84 Cotswold District Council 0 bedroom Bedsit £71.11 1 bedroom Bungalow £88.73 Flat £99.90 £82.57 House £108.10 £88.00 2 bedroom Bungalow £128.62 £104.46 Flat £119.18 £93.21 House £130.64 £102.34 Maisonette £134.16 3 bedroom Bungalow £112.09 Flat £127.34 £105.90 House £149.56 £114.26 4 bedroom House £187.58 £128.01 5 bedroom House £133.58 Coventry City Council 2 bedroom Bungalow £109.48 Flat £102.04 £95.04 House £105.14 3 bedroom House £111.99 4 bedroom House £131.96 Daventry District Council 1 bedroom Bungalow £105.07 Flat £96.82 £82.41 House £88.62 2 bedroom Bungalow £120.61 £105.33 Flat £113.45 £100.45 House £123.57 £97.06 3 bedroom Bungalow £116.63 House £140.53 £108.85 4 bedroom House £181.09 £119.09 Dudley Metropolitan Borough Council 1 bedroom Bungalow £83.03 Flat £84.69 £91.83 2 bedroom Bungalow £103.89 Flat £90.94 £100.42 House £109.08 £95.84 3 bedroom House £117.04 £107.36 4 bedroom House £129.63 £118.35 East Staffordshire Borough Council 1 bedroom Flat £91.71 2 bedroom Flat £101.07 House £98.34 3 bedroom House £103.80 Erewash Borough Council 2 bedroom Flat £92.72 £98.82 Forest Of Dean District Council 1 bedroom Flat £75.00 House £78.39 2 bedroom Bungalow £106.07 Flat £96.60 House £109.32 £95.25 3 bedroom House £122.56 £103.09 4 bedroom House £128.26 £110.29 Gloucester City Council 0 bedroom Bedsit £80.06 1 bedroom Flat £84.24 2 bedroom Bungalow £95.74 Flat £95.11 House £108.59 £92.32 Maisonette £102.01 3 bedroom Bungalow £108.35 House £129.08 £101.34 4 bedroom House £115.24 5 bedroom House £141.31 Herefordshire Council 1 bedroom Flat £77.71 House £72.70 2 bedroom Bungalow £95.06 House £87.74 3 bedroom Bungalow £102.35 House £99.31 4 bedroom House £109.82 Lichfield District Council 0 bedroom Bedsit £71.67 1 bedroom Bungalow £78.04 Flat £91.06 £77.38 House £83.89 2 bedroom Bungalow £112.78 £88.07 Flat £100.43 £85.83 House £108.39 £90.90 Maisonette £82.90 3 bedroom Bungalow £98.50 Flat £92.60 House £115.65 £98.01 4 bedroom House £147.11 £111.04 5 bedroom Bungalow £115.32 House £96.72 Malvern Hills District Council 1 bedroom Flat £80.71 2 bedroom House £88.93 3 bedroom House £110.79 £99.82 Newcastle-Under-Lyme District Council 2 bedroom House £84.43 3 bedroom House £101.92 £94.59 4 bedroom House £100.74 North Warwickshire Borough Council 2 bedroom House £97.53 3 bedroom House £110.96 £99.64 4 bedroom House £129.44 Nuneaton And Bedworth Borough Council 1 bedroom Flat £81.98 2 bedroom Bungalow £96.77 Flat £97.25 House £126.19 £95.60 3 bedroom Bungalow £106.58 House £108.14 4 bedroom House £121.04 5 bedroom House £126.08 Oxford City Council 1 bedroom Flat £103.31 2 bedroom Flat £124.30 House £106.81 3 bedroom House £131.57 4 bedroom House £138.49 5 bedroom House £148.65 Redditch Borough Council 1 bedroom Bungalow £88.47 Flat £74.47 House £98.67 2 bedroom Bungalow £91.40 Flat £82.39 House £86.31 3 bedroom House £95.46 4 bedroom House £116.84 Rugby Borough Council 2 bedroom Bungalow £110.02 Flat £102.76 House £106.84 3 bedroom House £120.72 Sandwell Metropolitan Borough Council 1 bedroom Flat £86.14 2 bedroom Flat £97.04 £98.60 House £99.81 £90.06 3 bedroom House £116.96 £100.84 4 bedroom House £132.19 £120.85 Shropshire Council 0 bedroom Bedsit £69.48 1 bedroom Bungalow £80.93 Flat £87.56 £78.57 House £75.04 Maisonette £72.85 2 bedroom Bungalow £92.43 Flat £104.18 £96.77 House £107.58 £88.74 Maisonette £113.45 3 bedroom Bungalow £99.84 House £117.00 £99.20 Maisonette £100.28 4 bedroom House £106.20 5 bedroom House £124.99 6 bedroom House £132.92 Solihull Metropolitan Borough Council 1 bedroom Flat £94.37 2 bedroom Bungalow £112.58 Flat £131.18 £113.36 House £106.30 3 bedroom House £128.40 £116.35 4 bedroom House £141.08 South Gloucestershire Council 1 bedroom Flat £89.06 2 bedroom Bungalow £102.19 Flat £119.61 £100.57 House £130.73 £95.74 3 bedroom Flat £107.03 House £154.08 £107.18 4 bedroom House £120.29 South Northamptonshire Council 1 bedroom Flat £111.71 £94.95 2 bedroom Bungalow £137.16 £103.32 Flat £130.05 £108.30 House £139.25 £103.67 3 bedroom House £155.88 £117.23 4 bedroom House £193.11 £126.04 South Oxfordshire District Council 1 bedroom Flat £110.10 House £100.20 2 bedroom House £119.08 3 bedroom House £129.92 4 bedroom House £202.91 South Staffordshire Council 1 bedroom Bungalow £80.05 Flat £86.68 £78.54 2 bedroom Bungalow £94.30 Flat £91.68 House £103.58 £90.31 3 bedroom House £119.25 £102.19 4 bedroom House £119.56 Stafford Borough Council 1 bedroom Flat £83.39 House £76.73 2 bedroom Bungalow £91.20 Flat £94.13 House £91.81 3 bedroom Bungalow £101.32 Flat £105.07 House £103.23 Staffordshire Moorlands District Council 1 bedroom Flat £91.00 2 bedroom House £89.42 £84.04 3 bedroom House £95.24 Stoke-On-Trent City Council 1 bedroom Bungalow £85.29 Flat £79.78 2 bedroom Bungalow £89.04 Flat £83.61 House £82.68 3 bedroom House £91.06 4 bedroom House £99.53 Stratford-On-Avon District Council 1 bedroom Flat £93.69 House £90.24 2 bedroom Bungalow £111.49 Flat £166.85 £111.47 House £119.43 £109.87 3 bedroom House £122.28 4 bedroom House £142.69 Stroud District Council 1 bedroom Flat £93.21 House £83.07 2 bedroom Bungalow £100.24 Flat £108.18 £99.34 House £118.77 £95.10 3 bedroom Bungalow £107.59 House £143.56 £107.39 4 bedroom House £161.64 £129.97 Swindon Borough Council 1 bedroom Flat £103.97 House £79.68 2 bedroom Flat £98.40 House £96.03 3 bedroom House £107.74 Tamworth Borough Council 1 bedroom Flat £88.18 £79.41 2 bedroom Bungalow £102.11 Flat £105.41 £99.27 House £104.95 £92.07 3 bedroom House £128.40 £101.96 4 bedroom House £186.41 £107.58 Telford And Wrekin Council 1 bedroom Bungalow £93.69 Flat £80.22 £77.65 House £81.64 2 bedroom Bungalow £130.03 £91.93 Flat £93.47 £92.40 House £104.60 £90.15 Maisonette £82.29 3 bedroom Bungalow £105.52 House £113.59 £99.51 4 bedroom House £128.82 £113.17 Tewkesbury Borough Council 1 bedroom Bungalow £89.76 £87.63 Flat £96.50 £85.38 House £100.51 £81.28 Maisonette £93.28 2 bedroom Bungalow £144.93 £101.18 Flat £114.67 £95.86 House £124.93 £96.08 3 bedroom Bungalow £109.83 House £153.78 £108.64 4 bedroom House £165.79 £121.89 5 bedroom House £133.24 Walsall Council 1 bedroom Flat £77.28 2 bedroom Bungalow £97.91 Flat £87.45 £101.55 House £92.26 3 bedroom House £108.33 £104.38 4 bedroom House £113.23 £121.36 6 bedroom House £148.83 Warwick District Council 1 bedroom Flat £110.57 £94.55 2 bedroom Flat £130.45 £109.45 House £144.69 £110.96 3 bedroom House £166.47 £123.10 4 bedroom House £137.79 5 bedroom House £136.18 Wiltshire Council 2 bedroom Bungalow £104.32 House £103.43 3 bedroom House £119.54 Wolverhampton City Council 0 bedroom Bedsit £73.73 1 bedroom Bungalow £86.92 Flat £84.83 House £81.42 2 bedroom Bungalow £107.37 £97.82 Flat £101.26 £95.53 House £98.74 £93.27 3 bedroom Bungalow £114.26 £113.45 Flat £99.21 House £113.21 £102.59 4 bedroom House £125.02 £111.41 Worcester City Council 1 bedroom Bungalow £85.05 Flat £91.41 2 bedroom Bungalow £105.89 Flat £109.87 £97.08 House £116.34 £93.72 3 bedroom House £128.99 £105.83 4 bedroom House £147.43 £116.93 Wychavon District Council 1 bedroom Bungalow £84.14 Flat £84.26 2 bedroom Bungalow £100.44 Flat £91.24 House £118.48 £94.85 3 bedroom House £103.36 4 bedroom House £101.55 Wyre Forest District Council 1 bedroom Flat £80.89 2 bedroom Flat £101.24 House £86.91 3 bedroom House £96.71 Lettings overview
New lets Re-Lets Total Aylesbury Vale District Council 5 2 7 Birmingham City Council 2 79 81 Bromsgrove District Council 3 15 18 Cannock Chase District Council 31 31 Cheltenham Borough Council 23 23 Cherwell District Council 39 23 62 Cotswold District Council 64 247 311 Coventry City Council 3 3 Daventry District Council 47 21 68 Dudley Metropolitan Borough Council 20 20 East Staffordshire Borough Council 10 10 Erewash Borough Council 16 16 Forest Of Dean District Council 16 16 Gloucester City Council 7 7 Herefordshire Council 17 17 Lichfield District Council 1 260 261 Malvern Hills District Council 1 1 North Warwickshire Borough Council 2 2 Nuneaton And Bedworth Borough Council 16 16 Oxford City Council 3 3 Powys County Council 7 7 Redditch Borough Council 7 7 Rugby Borough Council 2 2 Sandwell Metropolitan Borough Council 46 46 Shropshire Council 129 129 Solihull Metropolitan Borough Council 32 19 51 South Gloucestershire Council 7 7 South Northamptonshire Council 7 7 South Oxfordshire District Council 1 1 South Staffordshire Council 2 51 53 Stafford Borough Council 19 19 Staffordshire Moorlands District Council 2 2 Stoke-On-Trent City Council 16 16 Stratford-On-Avon District Council 8 21 29 Stroud District Council 10 10 Swindon Borough Council 12 12 Tamworth Borough Council 8 8 Telford And Wrekin Council 17 88 105 Tewkesbury Borough Council 57 21 78 Walsall Council 15 15 Warwick District Council 2 13 15 Wiltshire Council 21 21 Wolverhampton City Council 91 91 Worcester City Council 19 19 Wychavon District Council 19 19 Wyre Forest District Council 8 8 Total 279 1471 1750 Lettings - homelessness
Statutory Statutory Other homeless homeless homeless (classed as with duty to with NO duty homeless by Local authority Not homeless house to house Bromford) Total Aylesbury Vale District Council 6 1 7 Birmingham City Council 59 19 3 81 Bromsgrove District Council 18 18 Cannock Chase District Council 27 3 1 31 Cheltenham Borough Council 17 6 23 Cherwell District Council 55 6 1 62 Cotswold District Council 296 8 4 3 311 Coventry City Council 2 1 3 Daventry District Council 60 8 68 Dudley Metropolitan Borough Council 17 2 1 20 East Staffordshire Borough Council 8 2 10 Erewash Borough Council 14 2 16 Forest Of Dean District Council 16 16 Gloucester City Council 5 1 1 7 Herefordshire Council 15 2 17 Lichfield District Council 205 49 1 6 261 Malvern Hills District Council 1 1 North Warwickshire Borough Council 2 2 Nuneaton And Bedworth Borough Council 16 16 Oxford City Council 3 3 Powys County Council 7 7 Redditch Borough Council 7 7 Rugby Borough Council 2 2 Sandwell Metropolitan Borough Council 44 1 1 46 Shropshire Council 120 8 1 129 Solihull Metropolitan Borough Council 41 9 1 51 South Gloucestershire Council 3 2 2 7 South Northamptonshire Council 5 1 1 7 South Oxfordshire District Council 1 1 South Staffordshire Council 45 3 3 2 53 Stafford Borough Council 18 1 19 Staffordshire Moorlands District Council 2 2 Stoke-On-Trent City Council 13 2 1 16 Stratford-On-Avon District Council 22 7 29 Stroud District Council 10 10 Swindon Borough Council 12 12 Tamworth Borough Council 4 4 8 Telford And Wrekin Council 99 4 2 105 Tewkesbury Borough Council 65 10 2 1 78 Walsall Council 14 1 15 Warwick District Council 11 4 15 Wiltshire Council 21 21 Wolverhampton City Council 86 3 1 1 91 Worcester City Council 16 3 19 Wychavon District Council 16 2 1 19 Wyre Forest District Council 7 1 8 Total 1532 173 27 18 1750 Lettings - statutory homeless
Local authority Total statutory homeless Aylesbury Vale District Council 1 Birmingham City Council 22 Bromsgrove District Council 0 Cannock Chase District Council 3 Cheltenham Borough Council 6 Cherwell District Council 7 Cotswold District Council 12 Coventry City Council 1 Daventry District Council 8 Dudley Metropolitan Borough Council 3 East Staffordshire Borough Council 2 Erewash Borough Council 2 Forest Of Dean District Council 0 Gloucester City Council 2 Herefordshire Council 0 Lichfield District Council 50 Malvern Hills District Council 0 North Warwickshire Borough Council 0 Nuneaton And Bedworth Borough Council 0 Oxford City Council 0 Powys County Council 0 Redditch Borough Council 0 Rugby Borough Council 0 Sandwell Metropolitan Borough Council 2 Shropshire Council 9 Solihull Metropolitan Borough Council 10 South Gloucestershire Council 4 South Northamptonshire Council 2 South Oxfordshire District Council 1 South Staffordshire Council 6 Stafford Borough Council 1 Staffordshire Moorlands District Council 0 Stoke-On-Trent City Council 3 Stratford-On-Avon District Council 7 Stroud District Council 0 Swindon Borough Council 0 Tamworth Borough Council 4 Telford And Wrekin Council 4 Tewkesbury Borough Council 12 Walsall Council 1 Warwick District Council 4 Wiltshire Council 0 Wolverhampton City Council 4 Worcester City Council 3 Wychavon District Council 3 Wyre Forest District Council 1 Total 200 Relets - tenancy reason
MX - existing MX - new Internal transfer customer MX - existing customer MX - new (best use of Mutual (best use of customer (best use of customer stock/under- Internal transfer exchange stock/under- (other stock/under- (other Local authority occupation) (other reason) (MX) occupation) reason) occupation) reason) Total Aylesbury Vale District Council 2 2 Birmingham City Council 1 7 2 1 6 4 9 30 Bromsgrove District Council 1 1 2 Cannock Chase District Council 1 4 5 Cheltenham Borough Council 8 1 5 14 Cherwell District Council 1 1 4 1 4 11 Cotswold District Council 13 80 6 14 2 3 118 Daventry District Council 1 2 2 2 4 11 Dudley Metropolitan Borough Council 2 2 East Staffordshire Borough Council 1 1 Forest Of Dean District Council 2 2 4 Gloucester City Council 1 2 3 2 8 Herefordshire Council 2 2 6 10 Lichfield District Council 11 56 18 18 6 9 118 Malvern Hills District Council 1 1 Nuneaton And Bedworth Borough Council 1 1 1 3 Powys County Council 1 1 Redditch Borough Council 1 2 1 4 Sandwell Metropolitan Borough Council 2 2 Shropshire Council 1 9 2 1 3 16 Solihull Metropolitan Borough Council 5 1 3 7 16 South Gloucestershire Council 1 3 4 South Northamptonshire Council 2 2 South Oxfordshire District Council 1 1 South Staffordshire Council 2 4 2 5 13 Stafford Borough Council 3 1 4 Stoke-On-Trent City Council 1 1 Stratford-On-Avon District Council 1 2 2 2 1 8 Stroud District Council 1 1 1 1 4 Swindon Borough Council 3 3 Tamworth Borough Council 1 1 1 2 5 Telford And Wrekin Council 2 10 4 1 3 20 Tewkesbury Borough Council 3 3 1 7 Walsall Council 1 1 Warwick District Council 2 3 5 Wiltshire Council 20 20 Wolverhampton City Council 2 1 1 3 7 Worcester City Council 1 1 2 2 6 Wychavon District Council 3 3 Wyre Forest District Council 2 2 4 Total 38 222 2 37 52 52 94 497 New homes completions by tenure
Local authority Address Tenure Number Totals by tenure Aylesbury Vale HT07 Berryfields (Circus Fields element) Rent Rented 5 5 Bromsgrove Kidderminster Road, Hagley SR Rented 3 3 Bromsgrove Kidderminster Road, Hagley SO SO 5 5 Cherwell Aynho Rd Adderbury AR Bloors EBI Rented 4 Cherwell Barford Rd Bloxham Bovis AR GB Budget Rented 20 Cherwell KM C&D Parcel C AR Rented 4 Cherwell KM C&D Parcel D AR Rented 3 Cherwell Merton Rd Ambrosden AR GB Croudace Rented 6 Cherwell Stratton Park AFF Rent , London Road, Bicester Rented 2 39 Cherwell Barford Rd Bloxham Bovis SO GB Budget SO 6 Cherwell KM C&D Parcel D SO SO 7 Cherwell KM C&D SO Parcel C SO 3 Cherwell Merton Rd Ambrosden SO GB Croudace SO 2 Cherwell Stratton Park, London Road, Bicester SO 2016 SO 5 Cherwell Victoria Park, Bloxham Road, Banbury SO SO 7 30 Cotswolds Berrington Mill V2 AR Rented 2 Cotswolds Dormers Tetbury Cala AR 1516 Rented 6 Cotswolds Kemble Bovis Affordable Rent Rented 6 Cotswolds Kemble Bovis Social Rent Rented 3 Cotswolds Old Station Site Lechlade AR Rented 4 Cotswolds Quercus Road, Tetbury, Bovis - AR Rented 17 Cotswolds Saxon way Fairford AR OTS Budget Rented 3 Cotswolds Station Rd BOTW AR Ph2 Rented 11 Cotswolds Station Rd BOTW Ph1 12AR Rented 12 64 Cotswolds berrington Mill SO V2 SO 2 Cotswolds Kemble Bovis Shared Ownership SO 9 Cotswolds Quercus Road, Tetbury, Bovis - SO SO 8 Cotswolds Saxon Way SO Fairford Budget SO 2 Cotswolds Station Rd BOTW SO SO 8 29 Daventry Northampton Rd Brixworth AR OTS PC 2016 Rented 12 Daventry Northampton Rd Brixworth AROTS PC215 Rented 11 Daventry Sandy la, Moulton TH/Savills SR Rented 14 Daventry Station Rd Long Buckby Ph2 AR Rented 10 47 Daventry Northampton Rd Brixworth, SO OTS SO 7 Daventry Sandy Lane Moulton TH/Savills SO SO 5 Daventry Station Rd Long Buckby Phase2 SO SO 5 17 Evesham Briar Close, Evesham MP Rented 15 15 Solihull Aqueduct Road, Solihull (Miller) SR ph 1 Rented 4 Solihull Aqueduct Road, Solihull (Miller) SR ph 2 Rented 9 Solihull Braggs Farm 2016/2017 SR OTS Rented 6 Solihull Hampton Road, Knowle, Solihull - SR Rented 7 Solihull Tanworth Lane Cheswick Green Solihull Bloor SR Budget Rented 6 32 Solihull Aqueduct Road, Solihull (Miller) LCHO Ph2 SO 2 Solihull Aqueduct Road, Solihull, (Persimmon) LCHO ph2 SO 2 Solihull Aqueduct Road, Solihull, Miller S/O Phase 1 SO 3 Solihull Braggs Farm Rumbush Lane Dickens Heath SO OTS SO 10 Solihull Tanworth Lane Cheswick Green Solihull Bloor SO SO 2 19 Stratford upon Avon Coventry Road Southam SR Ph 1 Rented 7 Stratford upon Avon Southam Football Club 16/17 Rented 6 13 Telford St George's Bypass, Telford (SR - BDL) Uplifted Costs Rented 17 17 Telford St George's Bypass, Telford (SO - BDL) Uplifted Costs SO 2 2 Tewkesbury Homelands Bovis AR 16/17 Rented 7 Tewkesbury Homelands Linden - AR 16/17 Rented 4 Tewkesbury Homelands Linden - AR 17/18 Rented 3 Tewkesbury Homelands TW - AR 16/17 Rented 7 Tewkesbury Invista, Brockworth - 40 AR Rented 2 Tewkesbury Longford phase 2A, Persimmon AR Rented 17 Tewkesbury Longford, Gloucester AR BBE Rented 7 Tewkesbury Longford, Gloucester AR BBG Rented 6 Tewkesbury Longford, Gloucester AR DWHB Rented 2 Tewkesbury Longford, Gloucester AR DWHC Rented 2 57 Tewkesbury Homelands Bovis SO 16/17 SO 14 Tewkesbury Homelands Linden - SO 16/17 SO 6 Tewkesbury Homelands Linden - SO 17/18 SO 9 Tewkesbury Homelands TW - SO 16/17 SO 3 Tewkesbury Invista, Brockworth - 40 SO SO 11 Tewkesbury Longford phase 2A, Persimmon SO SO 3 Tewkesbury Longford, Gloucester SO BBD SO 8 Tewkesbury Longford, Gloucester SO DWHB SO 5 Tewkesbury Longford, Gloucester SO DWHD SO 4 63 Warwick Semele Park Radford Semele Aff Rent Rented 2 2 Warwick Semele Park Radford Semele SO SO 1 1 460 460 Income collection - general needs only
Current arrears Local authority Rent collected (actual) AYLESBURY VALE DISTRICT COUNCIL 100.76% 3.29% BIRMINGHAM CITY COUNCIL 103.76% 2.63% BROMSGROVE DISTRICT COUNCIL 99.78% 3.00% CANNOCK CHASE DISTRICT COUNCIL 100.20% 3.39% CHELTENHAM BOROUGH COUNCIL 101.11% 4.37% CHERWELL DISTRICT COUNCIL 101.02% 2.82% CHILTERN DISTRICT COUNCIL 103.25% 2.03% COTSWOLD DISTRICT COUNCIL 98.80% 2.89% COVENTRY CITY COUNCIL 99.69% 3.76% DAVENTRY DISTRICT COUNCIL 100.24% 3.05% DUDLEY METROPOLITAN BOROUGH COUNCIL 101.15% 3.26% EAST STAFFORDSHIRE BOROUGH COUNCIL 97.91% 4.15% EREWASH BOROUGH COUNCIL 99.16% 2.51% FOREST OF DEAN DISTRICT COUNCIL 101.96% 4.74% GLOUCESTER CITY COUNCIL 100.52% 3.95% HEREFORDSHIRE COUNCIL 100.74% 4.04% LICHFIELD DISTRICT COUNCIL 100.53% 1.95% MALVERN HILLS DISTRICT COUNCIL 101.58% 3.72% NEWCASTLE-UNDER-LYME DISTRICT COUNCIL 100.19% 0.47% NORTH WARWICKSHIRE BOROUGH COUNCIL 99.81% 3.91% NUNEATON AND BEDWORTH BOROUGH COUNCIL 100.81% 4.33% OXFORD CITY COUNCIL 100.83% 3.45% REDDITCH BOROUGH COUNCIL 100.53% 2.71% RUGBY BOROUGH COUNCIL 101.36% 1.47% SANDWELL METROPOLITAN BOROUGH COUNCIL 100.09% 3.09% SHROPSHIRE COUNCIL 100.51% 3.53% SOLIHULL METROPOLITAN BOROUGH COUNCIL 100.87% 2.41% SOUTH BUCKS DISTRICT COUNCIL no data no data SOUTH GLOUCESTERSHIRE COUNCIL 100.98% 3.32% SOUTH NORTHAMPTONSHIRE COUNCIL 100.12% 3.66% SOUTH OXFORDSHIRE DISTRICT COUNCIL 99.74% 4.28% SOUTH STAFFORDSHIRE COUNCIL 101.27% 2.14% STAFFORD BOROUGH COUNCIL 99.82% 1.97% STAFFORDSHIRE MOORLANDS DISTRICT COUNCIL 100.38% 2.61% STOKE-ON-TRENT CITY COUNCIL 99.63% 2.56% STRATFORD-ON-AVON DISTRICT COUNCIL 100.31% 2.49% STROUD DISTRICT COUNCIL 101.81% 2.78% SWINDON BOROUGH COUNCIL 100.86% 3.97% TAMWORTH BOROUGH COUNCIL 100.68% 4.26% TELFORD AND WREKIN COUNCIL 100.94% 4.14% TEWKESBURY BOROUGH COUNCIL 100.48% 4.16% WALSALL COUNCIL 102.69% 3.13% WARWICK DISTRICT COUNCIL 100.26% 4.06% WILTSHIRE COUNCIL 96.30% 6.92% WOLVERHAMPTON CITY COUNCIL 100.24% 3.76% WORCESTER CITY COUNCIL 101.18% 2.92% WYCHAVON DISTRICT COUNCIL 101.28% 3.23% WYRE FOREST DISTRICT COUNCIL 100.51% 3.64% Universal Credit customers
Local authority No. of accounts DAVENTRY DISTRICT COUNCIL 65 LICHFIELD DISTRICT COUNCIL 39 COTSWOLD DISTRICT COUNCIL 37 BIRMINGHAM CITY COUNCIL 34 STRATFORD-ON-AVON DISTRICT COUNCIL 27 WOLVERHAMPTON CITY COUNCIL 25 SWINDON BOROUGH COUNCIL 21 SOUTH STAFFORDSHIRE COUNCIL 20 SOLIHULL METROPOLITAN BOROUGH COUNCIL 16 TELFORD AND WREKIN COUNCIL 15 SHROPSHIRE COUNCIL 15 TEWKESBURY BOROUGH COUNCIL 10 CHELTENHAM BOROUGH COUNCIL 9 WARWICK DISTRICT COUNCIL 7 WYCHAVON DISTRICT COUNCIL 6 DUDLEY METROPOLITAN BOROUGH COUNCIL 5 EREWASH BOROUGH COUNCIL 4 GLOUCESTER CITY COUNCIL 4 BROMSGROVE DISTRICT COUNCIL 4 HEREFORDSHIRE COUNCIL 3 WORCESTER CITY COUNCIL 3 WALSALL COUNCIL 3 TAMWORTH BOROUGH COUNCIL 3 NUNEATON AND BEDWORTH BOROUGH COUNCIL 3 REDDITCH BOROUGH COUNCIL 3 FOREST OF DEAN DISTRICT COUNCIL 3 STAFFORD BOROUGH COUNCIL 3 CHERWELL DISTRICT COUNCIL 3 OXFORD CITY COUNCIL 2 WILTSHIRE COUNCIL 2 EAST STAFFORDSHIRE BOROUGH COUNCIL 2 CANNOCK CHASE DISTRICT COUNCIL 2 AYLESBURY VALE DISTRICT COUNCIL 2 STOKE-ON-TRENT CITY COUNCIL 1 SANDWELL METROPOLITAN BOROUGH COUNCIL 1 STROUD DISTRICT COUNCIL 1 STAFFORDSHIRE MOORLANDS DISTRICT COUNCIL 1 SOUTH GLOUCESTERSHIRE COUNCIL 1 WYRE FOREST DISTRICT COUNCIL 1 SOUTH NORTHAMPTONSHIRE COUNCIL 1 SOUTH OXFORDSHIRE DISTRICT COUNCIL 1 Total 408 ASB and complaints
Local authority Number of ASB cases Number of all complaints AYLESBURY VALE DISTRICT COUNCIL AYLESBURY VALE DISTRICT COUNCIL 1 BIRMINGHAM CITY COUNCIL 29 BIRMINGHAM CITY COUNCIL 36 BROMSGROVE DISTRICT COUNCIL 7 BROMSGROVE DISTRICT COUNCIL 10 CANNOCK CHASE DISTRICT COUNCIL 8 CANNOCK CHASE DISTRICT COUNCIL 5 CHELTENHAM BOROUGH COUNCIL 5 CHELTENHAM BOROUGH COUNCIL 18 CHERWELL DISTRICT COUNCIL 5 CHERWELL DISTRICT COUNCIL 8 CHILTERN DISTRICT COUNCIL CHILTERN DISTRICT COUNCIL COTSWOLD DISTRICT COUNCIL 16 COTSWOLD DISTRICT COUNCIL 89 COVENTRY CITY COUNCIL 1 COVENTRY CITY COUNCIL 1 DAVENTRY DISTRICT COUNCIL 17 DAVENTRY DISTRICT COUNCIL 9 DUDLEY METROPOLITAN BOROUGH COUNCIL 3 DUDLEY METROPOLITAN BOROUGH COUNCIL 17 EAST STAFFORDSHIRE BOROUGH COUNCIL 1 EAST STAFFORDSHIRE BOROUGH COUNCIL 2 EREWASH BOROUGH COUNCIL 1 EREWASH BOROUGH COUNCIL FOREST OF DEAN DISTRICT COUNCIL 1 FOREST OF DEAN DISTRICT COUNCIL 5 GLOUCESTER CITY COUNCIL GLOUCESTER CITY COUNCIL 4 HEREFORDSHIRE COUNCIL HEREFORDSHIRE COUNCIL 8 LICHFIELD DISTRICT COUNCIL 42 LICHFIELD DISTRICT COUNCIL 84 MALVERN HILLS DISTRICT COUNCIL MALVERN HILLS DISTRICT COUNCIL NEWCASTLE-UNDER-LYME DISTRICT COUNCIL NEWCASTLE-UNDER-LYME DISTRICT COUNCIL 2 NORTH WARWICKSHIRE BOROUGH COUNCIL 2 NORTH WARWICKSHIRE BOROUGH COUNCIL 6 NUNEATON AND BEDWORTH BOROUGH COUNCIL 3 NUNEATON AND BEDWORTH BOROUGH COUNCIL 3 OXFORD CITY COUNCIL 2 OXFORD CITY COUNCIL 1 POWYS COUNTY COUNCIL POWYS COUNTY COUNCIL 3 REDDITCH BOROUGH COUNCIL 5 REDDITCH BOROUGH COUNCIL 4 RUGBY BOROUGH COUNCIL RUGBY BOROUGH COUNCIL 2 SANDWELL METROPOLITAN BOROUGH COUNCIL SANDWELL METROPOLITAN BOROUGH COUNCIL 10 SHROPSHIRE COUNCIL 14 SHROPSHIRE COUNCIL 35 SOLIHULL METROPOLITAN BOROUGH COUNCIL 14 SOLIHULL METROPOLITAN BOROUGH COUNCIL 9 SOUTH GLOUCESTERSHIRE COUNCIL 1 SOUTH GLOUCESTERSHIRE COUNCIL 6 SOUTH NORTHAMPTONSHIRE COUNCIL 2 SOUTH NORTHAMPTONSHIRE COUNCIL SOUTH OXFORDSHIRE DISTRICT COUNCIL SOUTH OXFORDSHIRE DISTRICT COUNCIL SOUTH STAFFORDSHIRE COUNCIL 4 SOUTH STAFFORDSHIRE COUNCIL 19 STAFFORD BOROUGH COUNCIL 1 STAFFORD BOROUGH COUNCIL 9 STAFFORDSHIRE MOORLANDS DISTRICT COUNCIL 1 STAFFORDSHIRE MOORLANDS DISTRICT COUNCIL 1 STOKE-ON-TRENT CITY COUNCIL 5 STOKE-ON-TRENT CITY COUNCIL 2 STRATFORD-ON-AVON DISTRICT COUNCIL 8 STRATFORD-ON-AVON DISTRICT COUNCIL 9 STROUD DISTRICT COUNCIL 2 STROUD DISTRICT COUNCIL 7 SWINDON BOROUGH COUNCIL SWINDON BOROUGH COUNCIL 8 TAMWORTH BOROUGH COUNCIL 7 TAMWORTH BOROUGH COUNCIL 7 TELFORD AND WREKIN COUNCIL 7 TELFORD AND WREKIN COUNCIL 23 TEWKESBURY BOROUGH COUNCIL 1 TEWKESBURY BOROUGH COUNCIL 7 WALSALL COUNCIL WALSALL COUNCIL 10 WARWICK DISTRICT COUNCIL 6 WARWICK DISTRICT COUNCIL 2 WEST BERKSHIRE COUNCIL WEST BERKSHIRE COUNCIL 1 WILTSHIRE COUNCIL WILTSHIRE COUNCIL 1 WOLVERHAMPTON CITY COUNCIL 7 WOLVERHAMPTON CITY COUNCIL 52 WORCESTER CITY COUNCIL 13 WORCESTER CITY COUNCIL 7 WYCHAVON DISTRICT COUNCIL 5 WYCHAVON DISTRICT COUNCIL 2 WYRE FOREST DISTRICT COUNCIL 2 WYRE FOREST DISTRICT COUNCIL 1 Total 248 Total 546 Tenancy failures (including Notice to Quit)
Local authority Failure (%) Number AYLESBURY VALE DISTRICT COUNCIL 5.0% 40 BIRMINGHAM CITY COUNCIL 0.7% 21 CANNOCK CHASE DISTRICT COUNCIL 0.9% 4 CHELTENHAM BOROUGH COUNCIL 0.9% 9 COTSWOLD DISTRICT COUNCIL 0.4% 24 DAVENTRY DISTRICT COUNCIL 0.3% 2 DUDLEY METROPOLITAN BOROUGH COUNCIL 0.3% 2 GLOUCESTER CITY COUNCIL 0.7% 3 HEREFORDSHIRE COUNCIL 0.5% 2 LICHFIELD DISTRICT COUNCIL 0.4% 22 NUNEATON AND BEDWORTH BOROUGH COUNCIL 0.7% 3 OXFORD CITY COUNCIL 0.7% 1 POWYS COUNTY COUNCIL 0.8% 1 REDDITCH BOROUGH COUNCIL 0.3% 1 RUGBY BOROUGH COUNCIL 1.2% 1 SANDWELL METROPOLITAN BOROUGH COUNCIL 1.6% 7 SHROPSHIRE COUNCIL 1.3% 22 SOLIHULL METROPOLITAN BOROUGH COUNCIL 0.9% 10 SOUTH BUCKS DISTRICT COUNCIL 0.0% 0 SOUTH GLOUCESTERSHIRE COUNCIL 3.1% 10 SOUTH STAFFORDSHIRE COUNCIL 0.3% 3 STAFFORD BOROUGH COUNCIL 0.7% 3 STOKE-ON-TRENT CITY COUNCIL 2.6% 5 STRATFORD-ON-AVON DISTRICT COUNCIL 0.3% 2 STROUD DISTRICT COUNCIL 2.5% 10 TAMWORTH BOROUGH COUNCIL 0.5% 2 TELFORD AND WREKIN COUNCIL 1.0% 17 WALSALL COUNCIL 0.8% 3 WARWICK DISTRICT COUNCIL 0.4% 2 WOLVERHAMPTON CITY COUNCIL 0.5% 9 WORCESTER CITY COUNCIL 0.3% 1 WYCHAVON DISTRICT COUNCIL 0.4% 1 Total 0.7% 243
The tenancy failure rate indicates the number of tenancies that end due to negative circumstances (e.g. abandonment, ASB, eviction) as a percentage of total tenancies. Tenancy failures (excluding Notice to Quit)
Local authority Failure (%) Number AYLESBURY VALE DISTRICT COUNCIL 0.9% 7 BIRMINGHAM CITY COUNCIL 0.6% 17 CANNOCK CHASE DISTRICT COUNCIL 0.9% 4 CHELTENHAM BOROUGH COUNCIL 0.7% 7 COTSWOLD DISTRICT COUNCIL 0.3% 17 DAVENTRY DISTRICT COUNCIL 0.3% 2 DUDLEY METROPOLITAN BOROUGH COUNCIL 0.1% 1 GLOUCESTER CITY COUNCIL 0.5% 2 HEREFORDSHIRE COUNCIL 0.5% 2 LICHFIELD DISTRICT COUNCIL 0.2% 15 NUNEATON AND BEDWORTH BOROUGH COUNCIL 0.5% 2 OXFORD CITY COUNCIL 0.7% 1 POWYS COUNTY COUNCIL 0.8% 1 REDDITCH BOROUGH COUNCIL 0.3% 1 RUGBY BOROUGH COUNCIL 1.2% 1 SANDWELL METROPOLITAN BOROUGH COUNCIL 1.6% 7 SHROPSHIRE COUNCIL 0.6% 11 SOLIHULL METROPOLITAN BOROUGH COUNCIL 0.6% 6 SOUTH BUCKS DISTRICT COUNCIL 0.0% 0 SOUTH GLOUCESTERSHIRE COUNCIL 0.3% 1 SOUTH STAFFORDSHIRE COUNCIL 0.3% 3 STAFFORD BOROUGH COUNCIL 0.7% 3 STOKE-ON-TRENT CITY COUNCIL 2.1% 4 STRATFORD-ON-AVON DISTRICT COUNCIL 0.3% 2 STROUD DISTRICT COUNCIL 0.3% 1 TAMWORTH BOROUGH COUNCIL 0.5% 2 TELFORD AND WREKIN COUNCIL 0.4% 6 WALSALL COUNCIL 0.0% 0 WARWICK DISTRICT COUNCIL 0.4% 2 WOLVERHAMPTON CITY COUNCIL 0.5% 9 WORCESTER CITY COUNCIL 0.3% 1 WYCHAVON DISTRICT COUNCIL 0.4% 1 Total 0.4% 139
The tenancy failure rate indicates the number of tenancies that end due to negative circumstances (e.g. abandonment, ASB, eviction) as a percentage of total tenancies. Customer advocacy
Customers recommend us to a Customers recommend their Customers say they're living in the right home for them Customers rate the safety and appearance of their neighbourhood friend (Bromford score 91%) neighbourhood (Bromford Score 90%) (Bromford score 98%) (Bromford score 4 out of 5) Local authority score Response Local authority score (%) rate Local authority score (%) Response rate (%) Response rate Local authority score (%) Response rate Aylesbury 92 25 50 2 64 14 3.5 2 Birmingham 93 534 87 89 100 17 3.6 90 Bromsgrove 85 41 82 11 100 2 3.7 11 Cannock Chase 89 46 83 6 100 7 3.5 6 Cheltenham 89 142 88 25 100 6 3.9 24 Cherwell 95 77 86 14 100 18 4.2 15 Chiltern 50 2 No data 0 No data 0 No data 0 Cotswold 90 976 93 228 96 47 4.2 225 Coventry 82 28 80 5 No data 0 3.8 6 Daventry 94 140 94 18 100 8 4.1 18 Dudley 94 84 95 19 No data 0 3.6 19 East Staffordshire 100 2 No data 0 No data 0 No data 0 Erewash 100 7 100 2 100 2 5.0 2 Forest of Dean 91 53 67 9 100 2 3.2 9 Gloucester City 83 123 76 21 100 8 3.8 20 Herefordshire 90 42 100 7 100 9 4.3 7 Lichfield 93 1396 91 265 100 29 4.0 262 Malvern Hills 100 15 100 4 100 1 4.5 4 Newcastle under Lyme 100 2 100 1 No data 0 5.0 1 North Warwickshire 100 6 No data 0 No data 0 No data 0 Nuneaton and Bedworth 92 38 55 11 100 3 3.0 11 Oxford City 100 23 100 3 100 1 2.8 4 Redditch 92 49 100 13 100 2 3.7 13 Rugby 100 8 100 4 No data 0 5.0 4 Sandwell 89 62 67 6 100 5 3.2 6 Shropshire 91 305 92 61 97 29 4.1 61 Solihull 93 124 85 20 100 14 3.6 14 South Gloucestershire 92 24 100 4 100 5 4.3 4 South Northants 100 16 100 1 No data 0 4.0 1 South Oxfordshire 100 2 No data 0 No data 0 No data 0 South Staffordshire 93 211 96 25 100 13 4.2 25 Stafford 92 74 94 18 100 4 4.3 18 Staffordshire Moorlands 100 4 No data 0 100 1 No data 0 Stoke on Trent 94 71 82 11 100 4 3.8 11 Stratford on Avon 94 53 92 12 100 8 4.2 12 Stroud 96 50 100 7 100 5 3.4 7 Swindon 95 20 100 4 100 5 4.5 4 Tamworth 87 30 100 2 100 4 2.0 2 Telford & Wrekin 93 295 94 65 97 35 4.2 60 Tewkesbury 82 57 86 14 100 13 4.1 14 Walsall 96 49 86 7 100 5 4.0 7 Warwick 90 58 90 10 100 4 3.6 10 Wiltshire 100 4 No data 0 100 2 No data 0 Wolverhampton 89 377 88 77 100 22 3.9 75 Worcester 89 45 78 9 100 5 4.0 9 Wychavon 88 34 80 15 100 3 3.2 15 Wyre Forest 95 19 100 4 100 1 3.5 4