Job Information: Dispatcher (Part-Time) - Citi Bike Job 11/3/15, 12:43 PM

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Dispatcher (Part-Time) - TITLE Citi Bike

We are an equal employment opportunity employer. All qualified applicants will receive consideration for EOE employment without regard to race, color, religion, STATEMENT gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION About NYC Bike Share:

Bicycle sharing is a convenient, flexible, healthy and fun transportation option that enhances urban livability and mobility. NYC Bike Share (NYCBS) is headquartered in Sunset Park, and operates Citi Bike, the nation’s largest bike share system. NYCBS is responsible for every aspect of the Citi Bike program, from repairing and rebalancing bikes, to maintaining the stations and docking points, to marketing the program and educating people about bike share. Citi Bike is in the midst of expansion and plans to grow from 6,000 to 12,000 bikes between now and the end of 2017.

NYCBS’s parent company, Co., also oversees 10 additional bike share programs in Boston, DC, , Bay Area, Melbourne, Toronto, Chattanooga, Columbus, Seattle and Jersey City.

Overview of Position:

NYCBS’s Dispatch department is a crucial piece to ensuring that our system is operating as seamlessly and efficiently as possible to meet our customer needs. Dispatchers work to not only direct, route, and assist employees operating company vehicles but to also respond to unforeseen situations with our system that get reported to our company. NYCBS is seeking a fast thinking, organized, and detail-oriented Dispatcher to join

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our team. This position is part-time and will report to our Dispatch Assistant Manager.

Key Aspects of Position:

Track and monitor the status of stations and vehicles, dispatching employees in the fastest, safest, and most efficient manner possible Use available data and dispatch tools to make informed decisions that maximize use of resources and time; monitor changes in status and use such data to modify plans as needed Ensure the safety, utility, and efficiency of vehicles in the field, and that all rules and policies are adhered to Maintain clear, consistent, and professional communication with drivers, team members, and supervisor; ensure that all calls are answered promptly Monitor and enforce safety, good judgment, and company policies and procedures Demonstrate a high level of alertness and communication; Open and close field work orders in an accurate, timely manner Log and report on data as required; escalating issues to management when needed Complete a detailed report at shift-end to prepare the oncoming shift and inform them of any pertinent information Meet productivity goals set for each shift Perform other duties as assigned

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Bike Share’s Mission.

POSITION Required Skills and Experience: REQUIREMENTS Previous NYC dispatch or logistics experience highly preferred Strong knowledge of and Brooklyn geography/street layout and experience with Google Maps and mapping software required Strong computer skills, including Excel Excellent communication and interpersonal skills Dependability, including the ability to be at work and on time, follows instruction, respond to management direction and solicit feedback to improve performance. Must be able to analyze data quickly and make determinations as to when to act independently; must also be a highly responsive and dependable team player that is able to follow instructions and management direction Customer service experience a plus. Emergency dispatch experience a plus.

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NYC Bike Share is proud to be an Affirmative Action/Equal Opportunity Employer and strongly encourages applications from women, minorities, protected veterans and individuals with disabilities.

NYC Bike Share is a drug-free workplace.

FULL- Part-Time TIME/PART-TIME

SALARY $17.41 - $18.41 per hour (depending on experience)

BARGAINING Yes UNIT POSITION

CLOSE DATE

EXEMPT/NON- Non-Exempt EXEMPT

OPEN DATE 10/9/2015

LOCATION Citi Bike

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.

Apply Now

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