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ICT-ENABLED SOCIAL INNOVATION Evidence & Prospective JRC SCIENCE FOR POLICY REPORTS ICT-ENABLED SOCIAL INNOVATION evidence & prospective COLLECTIVE INTELLIGENCE COCREATION SOCIAL NETWORKING CROWDSOURCED TECHNOLOGIES DATA ONLINE OPEN / LINKED DATA EMERGENCY MOOCS SUPPORT SENSORS BIG DATA ANALYTICS NETWORK INTEGRATION SYSTEM JOINEDUP GOVERNANCE RESILIENCE SOCIAL PARTICIPATION Gianluca Misuraca, Giulio Pasi, Cesira Urzí Brancati EUR 28814 EN This publication is a Science for Policy report by the Joint Research Centre (JRC), the European Commission’s science and knowledge service. It aims to provide evidence-based scientific support to the European policymaking process. The scientific output expressed does not imply a policy position of the European Commission. Neither the European Commission nor any person acting on behalf of the Commission is responsible for the use that might be made of this publication. Contact information Gianluca Misuraca Edificio Expo, Calle Inca Garcilaso, 3 41092 Seville, Spain [email protected] Tel.: +34 95 44 88 718 JRC Science Hub https://ec.europa.eu/jrc JRC108517 EUR 28814 EN PDF ISBN 978-92-79-73964-4 ISSN 1831-9424 doi:10.2760/494727 Print ISBN 978-92-79-73965-1 ISSN 1018-5593 doi:10.2760/61005 Luxembourg: Publications Office of the European Union, 2017 © European Union, 2017 Reuse is authorised provided the source is acknowledged. The reuse policy of European Commission documents is regulated by Decision 2011/833/EU (OJ L 330, 14.12.2011, p. 39). For any use or reproduction of photos or other material that is not under the EU copyright, permission must be sought directly from the copyright holders. How to cite this report: Misuraca, G., Pasi, G and Urzi Brancati, C., ICT-Enabled Social Innovation: Evidence & Prospective, EUR 28814 EN, Publications Office of the European Union, Luxembourg, 2017, ISBN 978-92-79-73964-4, doi:10.2760/494727, JRC108517. All images © European Union 2017 Graphic design and layouting: Ana Córdoba Title: ICT-Enabled Social Innovation: Evidence & Prospective Abstract This report presents the results of the JRC-led research on ‘ICT-enabled Social Innovation to support the implementation of the Social Investment Package’ (IESI) conducted in partnership with the Directorate General for Employment, Social Affairs and Inclusion. The IESI research is set out to help policymakers and practitioners use ICT-enabled social innovation to modernise welfare systems, provide better and more efficient social services, and ultimately increase the wellbeing and quality of life of citizens. The original research design, its theoretical framework and empirical findings contribute to the growing scientific interest on ICT-enabled social innovation in the field of social policy reforms, within the scope of the implementation of the social investment approach. Based on the analysis of evidence gathered through a documented collection of initiatives across the EU, the research also advances a proposal for developing a methodological framework to assess the social and economic impact of ICT enabled social innovation. The approach proposed is expected to support policymakers and relevant stakeholders in designing, monitoring and evaluating ICT-enabled social innovation initiatives, which could be transferred, scaled-up and replicated across Europe. Insights from the research contribute to the policy debate on the implementation of the European Pillar of Social Rights and the future of the Welfare State in the EU. TABLE OF CONTENTS FOREWORD ......................................................................................................................................................................................... VI ACKNOWLEDGEMENTS .............................................................................................................................................................VIII AUTHORS ...............................................................................................................................................................................................IX 0. EXECUTIVE SUMMARY .............................................................................................................................................................3 1. INTRODUCTION .........................................................................................................................................................................13 1.1 Policy context .......................................................................................................................................................................13 1.2 Research objectives ..........................................................................................................................................................16 1.3 Structure of the report ....................................................................................................................................................19 2. METHODOLOGY .........................................................................................................................................................................21 2.1 State of play and conceptualisation .......................................................................................................................21 2.2 Building the IESI knowledge base .............................................................................................................................22 2.3 Developing the i-FRAME .................................................................................................................................................28 3. CONCEPTUALISING ICT-ENABLED SOCIAL INNOVATION .............................................................................33 3.1 Landscaping ICT-enabled social innovation ........................................................................................................33 3.2 Operationalising the IESI conceptual framework ............................................................................................38 3.3 Validating the IESI framework: the role of co-creation and digital service innovation ..............46 4. MAPPING ICT-ENABLED SOCIAL INNOVATION ....................................................................................................49 4.1 ICT-enabled social innovation in practice: an overview ................................................................................50 4.2 Insights from the IESI Knowledge Map .................................................................................................................53 4.3 Zooming in on the IESI Knowledge Map ...............................................................................................................62 5. MODERNISING SOCIAL PROTECTION SYSTEMS THROUGH ICT-ENABLED SOCIAL INNOVATION ..................................................................................................75 5.1 Results of case studies at a glance .........................................................................................................................75 5.2 Implications from the cross-case analysis ..........................................................................................................84 5.3 Contribution to the modernisation of social protection systems............................................................95 6. ASSESSING IMPACTS OF ICT-ENABLED SOCIAL INNOVATION..............................................................101 6.1 i-FRAME 1.0: piecing the puzzle together ..........................................................................................................103 6.2 i-FRAME 1.5: embedding complexity in the modelling process ............................................................109 6.3 i-FRAME 2.0: evidence informed social policy innovation ........................................................................114 7. CONCLUSIONS ........................................................................................................................................................................129 7.1 Empirical evidence and key insights from the IESI research .................................................................129 7.2 Policy implications and future research directions ......................................................................................135 7.3 Towards mission oriented social innovation policy ......................................................................................141 BIBLIOGRAPHY ............................................................................................................................................................................149 LIST OF FIGURES FIGURE 1: IESI Research design ...............................................................................................................................................16 FIGURE 2: Multi-criteria methodology ..................................................................................................................................26 FIGURE 3: Key dimensions of impact of the IESI Knowledge Map .......................................................................27 FIGURE 4: IESI Analytical framework – dimensions of analysis ............................................................................28 FIGURE 5: Methodological approach for developing and validating the i-FRAME ........................................29 FIGURE 6: IESI Conceptual framework .................................................................................................................................39
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