Where to get…Computer and Internet Access, Advice and Training in Newcastle

January 2014

Contents

Introduction

Access & Training Locations • City Centre: p 3-7 • West End: Arthur’s Hill, , , Cruddas Park, Elswick, & Scotswood: p 8-11 • East End: , Heaton, , St Anthony’s & Walker: p 12-15. • North: , , , Newbiggin Hall, , North Kenton & West Denton: p 16-19 • Citywide / Outreach: p20-22 • National Support Projects: p23

Introduction

Please read these notes before using this booklet

The organisations and venues included in this handout offer free or low cost internet access or provide courses to help people use computers and access the internet.

As some venues are not open every day and some courses have eligibility criteria it is advisable to contact the relevant organisation beforehand for further details.

Staff: When signposting a customer to a provider, please give them the address, telephone number and any relevant details. It will be worthwhile to contact the organisation to check that the details have not changed. Some organisations are appointment only, some will only take referrals and some are for specific clients only.

Please note: The information in this guide is publicly available and was correct at the time of printing. Newcastle City Council cannot guarantee the quality of service provided by the organisations listed in this booklet. If you know of any inaccuracies in the information provided here, please contact: [email protected] or [email protected]

A centre or organisation which does offer free or low cost internet access, OR which does offer IT training / courses has this symbol in the relevant column:

A centre or organisation which does not offer open access computers, OR which does not offer IT training / courses has this symbol in the relevant column:

2 City Centre

Organisation/Location Access Courses/Training

AgeUK Newcastle No open access. Opportunities through Age 5th Floor, Hadrian House UK for people aged 50 plus Higham Place Computer loan project to access a Digital , NE1 8AF available where older Champion to help assess people can “try before their needs & give support. 0191 232 6488 they buy”, borrowing a [email protected] computer for up to 3 Outreach facility. months. Please call to find out more.

Centre Against Yes (contact for details). No Unemployment 4 Cloth Market, Newcastle upon Tyne, NE1 1EE

0191 232 4606

Chinese ICT Open Learning 34 PCs, 3 laptops. Learndirect, UK Online and Centre Train to Gain. 117 Westgate Road Used for courses am and Newcastle upon Tyne pm but also some drop-in IT skills: entry - Level 2 NE1 4AG. use (jobseeking, e-mail (spreadsheets, word checking etc) outside processing); Employability 0191 2303158 these times. (CVs, covering letters, job [email protected] Please do not turn up, but seeking). http://www.c-ict.co.uk call to see if they are able to help. 95% courses free/funded. Available to all over 19s.

City Library 86 computers with 1-2-1 Taster sessions, Charles Avison Building, internet access. Work Clubs, 33 New Bridge Street West IT courses Newcastle upon Tyne Free Wi-Fi throughout NE1 8AX building. JET Learn My Way course Weds 10am – 12pm every 0191 2774100 Library membership week. [email protected] required.

3 Organisation/Location Access Courses/Training

Civic Centre Customer 5 computers with internet No Service Centre access. Civic Centre Newcastle upon Tyne Library or guest login NE1 8QH required.

0191 2328520 [email protected]

Connexions @ City Library 2 PCs for use by Advice on Job searching, Charles Avison Building, Connexions clients. CV writing, employability 33 New Bridge Street West skills. Newcastle upon Tyne NE1 8AX Job Club

0191 2771944 For 13-19 year olds http://www.connexions- tw.co.uk/newcastle/

Crisis Skylight No open access. Registered UK Online City House Centre. Education, training 1 City Road and employment centre for Newcastle upon Tyne homeless and vulnerably- NE1 2AF housed people. Computer training from Basic skills up 0191 222 0622 to Level 2 - courses open to [email protected]. anyone over the age of 18 uk (not specific client group).

CSV Learning Newcastle No open access. CSV Learning has EFA and 11 Nelson Street Computers may be free SFA funding for ICT at Entry Newcastle Upon Tyne though, so call to see if it Level 1 to Level 2 ICT NE1 5AN is possible. Training for eligible learners.

0191 2303833 www.csv.org.uk

4 Organisation/Location Access Courses/Training

Employment Gateway by Drop-in IT facilities and Yes. Free for those in Intraining resources for registered receipt of Jobseeker’s Newcastle College, UG18 Rye users (operated on Allowance, Employment Hill House, Scotswood Road referral basis). Support Allowance or one or Newcastle upon Tyne, NE4 7SA more other inactive benefits (Council Tax, Housing, 0191 2004984 Income Support, Working employmentgateway@intraining Tax Credit etc). .co.uk

Exchange Group Computer suite. National skills and Charles Avison Building, employment training 33 New Bridge Street West, Not open access. agency. Free and Newcastle upon Tyne subsidised training for NE1 8AX eligible learners.

0191 2211177 http://www.exchangegroup.co.uk

National Careers Service Yes. 2 computers for use No dedicated IT training 13 St James Street by people searching for onsite. Offer online career Newcastle upon Tyne jobs, writing CVs etc. tools including Lifelong NE1 4NF Learning Account.

0191 232 2640 Have advisors in residence https://nationalcareersservice.dir in Job Centres to help with ect.gov.uk/Pages/Home.aspx Universal Jobmatch and other online systems.

National Careers Service @ No open access. Bookable advice sessions. City Library Charles Avison Building, 6 x 45 minute 1-2-1 33 New Bridge Street West, sessions on Tuesdays from Newcastle upon Tyne 10.30am. NE1 8AX Booking required. CV, work 0191 2774100 and training advice. [email protected] City Library, Level 3.

5 Organisation/Location Access Courses/Training

Newcastle City Learning @ No open access. Skills Funding Agency City Library funded programmes. Charles Avison Building, 33 New Bridge Street West, From beginners level. Newcastle upon Tyne NE1 8AX Various courses throughout year. Contact for details. 0191 2986960 newcastlecitylearning@newcastl e.gov.uk

Newcastle Society for Blind No open access. 4 classes per week led by People (NSBP) Adult Learning Tutors. Mea House Ellison Place Teach independence skills Newcastle upon Tyne using assistive software NE1 8XS (Guide). Topics covered = Calendar, E-mail, Creative 0191 232 7292 Writing, First Step Keyboard [email protected] Skills. Partners within 'Vision to Work' group which supports VI people.

Northumbria University No open access. Access is only available on Students' Union Wednesdays 1-3 and there Pandon Building room G2 will be one-to-one tuition Northumbria University and information available on Newcastle City Campus how to use computers. NE2 1XE Basic classes

07544 802 809 [email protected]

North of Institute of Yes – by appointment. Registered UK Online Mining and Mechanical Centre. Open to all. Engineers Neville Hall, Westgate Road, One to one tuition on Newcastle upon Tyne demand (sessions usually NE1 1SE last 1 hour at a time).

0191 233 2459 [email protected]

6 Organisation/Location Access Courses/Training

Space 2… Yes. 8 ipads, 2 Apple Learning Hubs for young Newgate Shopping Centre, Macs, 4 PCs. people aged 14-18. Clayton Street, Newcastle (old Woolworths building) For use by 13-18 year- Mix of 1-2-1 tuition and NE1 5RB olds. drop-in access (users must be registered with Solar 0191 2765327 Run by NE1 / Solar Learning). [email protected] Learning / YMCA.

Tyneside Foyer No open access. ICT Suite of 20 PCs. 114 Westgate Road Bookable at certain times. Newcastle upon Tyne Internet connections and NE1 4AQ laptops in for residents in Training courses for clients residential areas. and clients of partner 0191 260 6100 agencies. IT trainers and www.stonham.org.uk systems experts can be booked to provide training (costs for this vary).

U3A No open access. Wednesday morning group Old Post Office which directs it's own 5 Pink Lane learning – for older adults Newcastle upon Tyne (50+). NE1 5DW

0191 230 4430 [email protected]

Visitor Information Centre 4 computers with internet No 8-9 Central Arcade, access. Newcastle upon Tyne NE1 5BQ Library or guest login required. 0191 2778000 [email protected]

7 West End: Arthur’s Hill, Benwell, Blakelaw, Cruddas Park, Elswick, Fenham & Scotswood

Organisation/Location Access Courses/Training

Blakelaw Library Yes. 8 computers with 1-2-1 Taster Sessions Binswood Avenue, Blakelaw internet access. Newcastle upon Tyne, Success 4 All sessions (see NE5 3PN Library login required. http://success4all.moonfruit. com for more details) 0191 277 4100 [email protected]

Cornerstone Project Yes. 4 PCs available for IT course led by trained 62 Armstrong Road drop-in use Mon, Tue, tutor (Monday pm) - learning Newcastle upon Tyne Thurs pm, Fri am. directed according to NE4 7TU attendee needs. Free use and printing. 0191 226 0941 Open to all. [email protected]

Denton Burn Library Yes.13 computers with 1-2-1 Taster Sessions West Road internet access. Work Club Newcastle upon Tyne NE15 7QQ Library login required.

0191 277 4100 [email protected]

Families Matter No. 2 laptops for use at Workclub run by 1 x Sure Sure Start Cowgate and workclub, not open Start and Newcastle Futures Blakelaw Children's Centre, access or drop in use. staff. Open to all. Lindfield Avenue Newcastle upon Tyne NE5 3PL

0191 214 2460 [email protected]

8 Organisation/Location Access Courses/Training

FAR (Fenham Association of No open access. 12 laptops for use by Residents) Community Centre attendees at IT courses. 40-46 Acanthus Avenue, IT for older learners Fenham, Newcastle upon Tyne (desktop publishing); NE4 9YD Computer Literacy and Information Technology 0191 274 9264 (CLAiT) course for adults. http://www.farcentre.org.uk/ or [email protected]

Fenham Library Yes. 16 computers with 1-2-1 Taster Sessions, Fenham Hall Drive, Fenham internet access. Work Club Newcastle upon Tyne NE4 9XD Library login required.

0191 277 4100 [email protected]

First Step Yes. Booking required. Multi racial project for 435 Westgate Road Staff on hand to help people based in Newcastle Newcastle upon Tyne people get online. West. Offer access to UK NE4 8RN Online Learning.

0191 2261213 Digital Imaging / UK-Online [email protected] Drop In / Basic Information Technology (Pre Entry - Level 2)

Job Search Drop In.

Integration Gates CIC Yes.15 computers with ICT courses/training and Benwell Nature Park Internet access. Can be raising awareness of digital Visitor’s Centre used on drop-in basis for technology for people from Atkinson Road job searching, T&W BME and Ethnic Minority Newcastle Upon Tyne Homes applications, e- Communities in Newcastle. Tyne & Wear mails etc. Regular staff on hand to NE4 8XT assist with accessing 0191 273 9477 websites, form filling etc. http://www.integrationgates.org. uk

9 Organisation/Location Access Courses/Training

JET (Jobs Education & No. 10 PCs for use by Online Basics & Online Plus Training) registered users at (Keyboard, mouse, job 34 Grainger Park Road, specific times or for searching, Universal Job Grainger Park Estate courses/training. Match, shopping, banking). Newcastle upon Tyne Employment skills & support NE4 8RY and online application filling. Basic IT Skills (Microsoft 0191 273 5761 Office). Open to anyone http://www.jetnorth.org.uk/index. registered with JET. Classes php supported by tutors.

Learning Links Newcastle No open access. Only for recipients of The Beacon JSA/ESA - Nationally Rooms 2, 3 & 4 recognised qualifications in Westgate Road IT, maths, English, job Newcastle upon Tyne seeking skills. Some free NE4 9PQ training available.

0191 242 4897 http://www.learninglinkseurope.c om/

Newcastle City Learning Yes - Internet café, plus Skills Funding Agency Westgate Community College, WIFI for learners who funded programmes from West Road want to bring their own beginners level to Newcastle upon Tyne equipment. General or advanced. JCP mandated NE4 9LU library login. No printing programmes run at this available for non NCL centre. 0191 2986960 learners. Wifi only newcastlecitylearning@newcastl available to NCL e.gov.uk learners.

Newcastle Futures - Go West Yes. 3 computers (hoping Offer referral and advice Go West, 438 Westgate Road to increase this shortly) service to assist with finding Newcastle upon Tyne employment and training NE4 9BN courses. No in-house training provided. 0191 272 5553 http://www.newcastlefutures.co. uk/

10 Organisation/Location Access Courses/Training

Search Project No open access. Tutor runs basic computer 74 Adelaide Terrace skills course for over 50s Benwell Some staff support to (Tuesdays and Thursdays Newcastle upon Tyne assist customers with 10-12). NE4 9JN online forms/ 3 computers available. claims/welfare issues. 0191 2737443 [email protected]

Student Care Bureau Yes. 4 computers, 2 Registered UK Online 414 Westgate Road laptops. Can be used on Centre. Basic computing, Newcastle upon Tyne drop-in basis. CV writing, Job searching NE4 5NH advice. Most courses free and available to all. 0191 2731607 enquiries@studentcareinternatio nal.co.uk

Success 4 All @ Millin Centre Yes, at specific times. 15 Learning Hubs for children Millin Centre stations. aged up to 18. Mix of 1-2-1 160-164 Ellesmere Road tuition and drop-in access Newcastle upon Tyne For use by 8-18 year- (users must be registered). NE4 8TR olds.

07930469198 Must be registered with [email protected] Success for All. Session details on website.

West End Library Yes. 24 computers with 1-2-1 Taster Sessions Condercum Road internet access. Benwell Work Clubs: Newcastle upon Tyne Library login required. 10 – 12 Weds & Fridays NE4 9JH

0191 277 4100 [email protected]

11 East End: Byker, Heaton, Shieldfield, St Anthony’s, Walker

Organisation/Location Access Courses/Training

ACANE - African Community Yes. Please contact organisation North East for details. 1 Raby Cross, Byker Newcastle upon Tyne NE6 2FF

01912658110 http://tinyyurl.com/bykeracane

Building Futures East No open access. 12 computers. Low Yard White Street, Walker For use during weekly IT Newcastle upon Tyne courses (Levels 1 & 2) and NE6 3PJ Job Club. Open to all.

0191 263 2752 [email protected]

Byker YMCA Neighbourhood Yes - 3 static PCs, 1 No. Youth Project laptop, 1 Apple Mac. 71 Wolsely House Dunn Terrace, Byker Open access for all (no Newcastle upon Tyne age restriction) NE6 1DA

0191 2766052 http://www.newcastleymca.com/i ndex.php

East End Customer Service Yes. 4 computers with No. Centre internet access. 83-85 Shields Road Byker Library or guest log on Newcastle upon Tyne required. NE6 1DL

0845 111 4101 [email protected]

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Organisation/Location Access Courses/Training

East End Library Yes.18 computers with 1-2-1 Taster Sessions Hadrian Square internet access. Byker Work Clubs: Newcastle upon Tyne Library login required. Tuesdays 2- 4 pm NE6 1AL Fridays 9 – 11 am

0191 2774100 [email protected]

Henshaws North East Yes. Accessible computer - iPad and iPhone Room 25 suite for blind and visually - Email & Internet Heaton Complex impaired users. - European Computer Trewhitt Road Driving Licence - Level 1 Newcastle upon Tyne Partners within Vision to & Level 2. NE6 5DY Work group which - Back to Work Course supports VI people in - Touch Typing. 0191 275 9417 learning new skills and [email protected] updating skills. Some courses delivered in partnership with Newcastle City Learning.

High Heaton Library Yes. 10 computers with 1-2-1 Taster Sessions Newton Road internet access. Work Club High Heaton Newcastle upon Tyne Library login required. NE7 7HD

0191 277 4100 [email protected]

Martha & Mary's Community Yes. 1 Public access No. Café computer. Printing Chillingham Road facilities (small cost). Newcastle upon Tyne NE6 5LN

0191 228 9078 http://www.marthaandmarys.co.uk/

13 Organisation/Location Access Courses/Training

Pottery Bank Community Centre ( was Yes. Will be hosting Success Thomas Gaughan) 4 All sessions from Yelverton Crescent Internet available on September 2013. Pottery Bank 6 laptops & 4 Walker computers Newcastle upon Tyne NE6 3SW

0191 224 2349 [email protected] or http://www.thomasgaughan.co.uk/

Newcastle City Learning Yes. Internet Café Skills Funding Agency Trewhitt Road with 6 computers. funded programmes Heaton Complex WIFI for learners who from beginners’ level to Newcastle upon Tyne can bring their own advanced. NE6 5DY equipment. General or library log in. No JCP mandated 0191 2782818 printing available for programmes run at this [email protected] non NCL learners. centre. Wifi available to NCL learners.

Newcastle Futures Resource Yes. 4 computers. 1-2-1 support with job Centre @ Pottery Bank search, compiling CVs, on- Yelverton Crescent Must be registered with line application forms and Walker Newcastle Futures access to internet: Newcastle upon Tyne Monday to Friday 9.30 – NE6 3SW 4.00 [email protected] Learn My Way sessions: www.newcastlefutures.co.uk Tuesday, Wednesday and Thursday mornings 9.30 – 0191 209 2854 12.30

Success 4 All @ Kids Kabin Yes, at specific times. 4/5 Learning Hubs for children Kids Kabin stations. For use by 8-18 aged up to 18. Mix of 1-2-1 10 Church Walk year-olds. tuition and drop-in access Newcastle upon Tyne (users must be registered). NE6 3DW Must be registered with Success for All. Session 0793 046 9198 details on website. [email protected]

14 Organisation/Location Access Courses/Training

Success 4 All @ Walker Yes, at specific times. Learning Hubs for children Technology College 20+ stations. For use by aged up to 18. Mix of 1-2-1 Walker Technology College, 8-18 year-olds. tuition and drop-in access Waverdale Avenue (users must be registered). Newcastle Upon Tyne Must be registered with NE6 4LA Success for All. Session details on website. 0793 046 9198 [email protected]

The Raby Centre, Newcastle No open access. Weds & Fri mornings 9.30- College 12.00: IT For beginners. Brinkburn Street JCP and self referrals. Byker Newcastle upon Tyne NE6 1PL

07912476818 or 07794215310 [email protected]

Walker Learning Hive Yes. 3-4 Laptops. Registered UK Online Christ Church, Walker The Hive is for YHN Centre. Support with job Newcastle upon Tyne tenants and although searches, compiling CVs NE6 4DB other individuals can be and benefit and housing supported, priority is enquiries. Basic introductory 0191 271 0131 given to the target group. ICT courses. http://www.facebook.com/pages/ Walker-Learning-Hive-at-Christ- National Careers Service Church/426742760698359 Information Point.

Walker YMCA Detached Youth Yes. 4 access points. No. Project 633 Welbeck Road Project for 13-25 year Walker olds. Newcastle upon Tyne NE6 4JL

0191 2624945 [email protected] rg.uk

15 Organisation/Location Access Courses/Training

Walker Activity Dome Yes. 7 access points. 1-2-1 Taster Sessions Wharrier Street Work Club NE6 3BR Library login required.

0191 2782800 [email protected]

16

North: Gosforth, Lemington, Newbiggin Hall, Newburn, North Kenton & West Denton

Organisation/Location Access Courses/Training

Burnside Community Garden Yes. 7 open access Registered UK Online & Community Hub computers available Centre. Offer access to 34 The Burnside, West Denton Tues, Wed, and Thurs basic IT courses and Newcastle upon Tyne 10.30 till 3.30pm. interactive video training. NE5 5BS No booking required. IT room available for hire (7 0191 3408411 learners plus 1 trainer). burnsidecommunitygarden@gm Onsite café and garden. Job Shop every Tuesday ail.com 10am-12pm.

Community Computer at Sure Yes. 1 PC available for No. Start North - Northern Villages public use. The Brunswick Park Centre, Westfield Ave, Brunswick NE13 7EG

0191 217 1069 http://www.surestartnorthcc.org. uk

Cowgate YMCA Project 8 Internet linked PCs & 2 No. Cowgate Centre, Houghton laptops. Avenue, Newcastle upon Tyne NE5 3UT Used in conjunction with support projects such as 0191 2712999 YMCA or Newcastle http://www.newcastleymca.com/i Futures. ndex.php

Exchange Group Computer suite. National skills and Outer West Library, employment training Denton Way, Denton Park Not open access. agency. Free and Newcastle upon Tyne subsidised training for NE5 2QZ eligible learners.

0191 2645 716 http://www.exchangegroup.co.uk

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Organisation/Location Access Courses/Training

Fawdon Library Yes. 3 computers with 1-2-1 Taster Sessions Fawdon Community Centre, internet access. Fawdon Park Road Newcastle upon Tyne Library login required. NE3 2PJ

0191 277 4100 [email protected]

Gosforth Library Yes. 25 PN computers 1-2-1 Taster Sessions Regent Farm Road, Gosforth with internet access. Newcastle upon Tyne Free Wi-Fi throughout Work Club: NE3 3HD building. 2 -4pm Thursdays

0191 277 4100 Library login required. [email protected]

Jesmond Library Yes. 10 PN computers St George’s Terrace, with internet access. Newcastle upon Tyne NE2 2Dl Library login required.

A community run facility is now open in the library building and is operated by the Friends of Jesmond Library.

0191 2812385 [email protected] http://jesmondlibrary.co.uk/

Kenton Bar Tenants and Yes. 1 computer. TUC courses. Residents Association 13a Mallowburn Crescent Kenton Bar Newcastle upon Tyne NE3 3YL

01912861985 [email protected] / [email protected]

18 Organisation/Location Access Courses/Training

Kenton Library Yes. 14 computers with 1-2-1 Taster Sessions Kenton Centre internet access. Hillsview Avenue Work Club: Kenton Library login required. 10.30 – 12.30 Mondays Newcastle upon Tyne NE3 3QJ

0191 277 4100 [email protected]

Newbiggin Hall Library Yes. 8 computers with 1-2-1 Taster Sessions Simonside Community Centre, internet access. Bedeburn Road Newcastle upon Tyne Library login required. NE5 4JQ

0191 277 4100 [email protected]

Newburn Library Yes. 10 computers with 1-2-1 Taster Sessions High Street internet access. Newburn Newcastle Futures Advice NE15 8LN Library login required. Sessions (Monday am)

0191 277 4100 [email protected]

Outer West Library Yes. 18 computers with 1-2-1 Taster Sessions Denton Way internet access. Denton Park Newcastle upon Tyne Library login required. NE5 2QZ

0191 277 4100 [email protected]

19 Organisation/Location Access Courses/Training

Sure Start North Children's 3 laptops for use during Workclub: Thursday 1-3pm. Centre Work Club. Support for job-seekers to Halewood Avenue write CVs, apply for jobs and Kenton No open access. training. Workclub is for Newcastle upon Tyne families with children 0-12 NE3 3RX years old and provides a child-friendly environment for 0191 213 4100 job-seeking parents. [email protected]

Wyndley House Yes. 1 x Laptop and No. Flat 1, Montague Estate dongle. Kenton Newcastle upon Tyne NE3 4RJ

0191 2843397 [email protected]

20 Citywide & Outreach

Organisation/Location Access Courses/Training

Action for Blind, Newcastle No open access. IT suite with accessible Parkside House software which can be Elton Street East accessed for job search activities through NE28 8QU appointment with a coordinator. Partners within 0191 262 0869 Vision to work group. http://www.actionforblindpeople. org.uk/wallsend@actionforblindp eople.org.uk

Haven (Tyneside) 3 access points for Work Club: Friday 10-11am 323 High Street current and ex-Haven ( Office). Gateshead residents. Drop-in Mon- NE8 1EQ Thurs 1-4. Regular training courses for 12-15 current and ex Haven 0191 477 5605 residents held at Willington [email protected] Quays.

JobCentre Plus Some access for Have National Careers Citywide jobseekers - usually Service advisors in bookable sessions by residence to assist https://www.gov.uk/contact- appointment only. Jobseekers with Universal jobcentre-plus Jobmatch, Lifelong Learning Accounts etc.

Refer clients to Newcastle City Learning for IT/Literacy/Numeracy training.

Newcastle City Learning Internet cafes at Skills Funding Agency Citywide Westgate College and funded programmes from Trewhitt Road (see local beginners level upwards. 0191 2986960 area for details). Learning programmes run newcastlecitylearning@newcastl through Newcastle City e.gov.uk Learning at various venues across the City.

21 Organisation/Location Access Courses/Training

Newcastle Disability Forum No open access. Free service which sends a ICT Outreach Project qualified ICT teacher into Citywide the homes of disabled people to teach them 0191 2854556 computer skills (including [email protected] some national standards if requested) of their own choice and at their own pace.

Northern Learning Trust No open access. See website for details. Cheviot House Beaminster Way East Newcastle upon Tyne NE3 2ER

0191 271 0131 http://www.northernlearningtrust. org.uk/

Solar Learning No open access. Various programmes for Citywide children and young people aged 8-25 (see local area 0191 447 8808 information for details). [email protected]

The Energy Centre, Newcastle No open access. IT for Beginners: Tuesdays College 9.30-12.00. Hadrian Road Wallsend JCP / self referrals. NE28 6HH

Sue Dickson: 07794215310 [email protected]

22 Organisation/Location Access Courses/Training

Union Learn No open access. Use a partnership model to 5th Floor support learners and refer Commercial Union House members to relevant 39 Pilgrim Street courses. Help unions to Newcastle upon Tyne support their members to NE1 6QE access and progress through lifelong learning. http://www.unionlearn.org.uk/reg ions/northern/northern-contacts

UNISON Bridges to Learning Learning Zone at Civic Basic Digital Awareness Project Centre for NCC staff / Sessions / Computer Taster Citywide (various locations) UNISON members. Sessions for Beginners / Intermediate computer skills 0191 2774358 / 07984519969 including Word and Excel / [email protected] EDCL Level 1 and 2 [email protected] (sometimes cost attached). v.uk For City Council Staff / UNISON members.

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National Support Agencies

BBC Webwise: http://www.bbc.co.uk/webwise/0/ Online courses and training

BT: http://www.bt.com/includingyou/getting-online.html?s_cid=con_FURL_getit Online courses and training

Citizens Online: http://www.citizensonline.org.uk/ Nationwide initiatives: none specifically in the North East as yet but useful website.

Digital Unite: http://digitalunite.com/ Online courses and training

Go On: http://www.go-on.co.uk/get-involved/tools/tools-help-you-and-help-others/ getting-started/ Supporter of Digital Inclusion Projects Links to online courses and training

IT Can Help (Ability Net): [email protected] Network of volunteers who are able to offer free local computer assistance to disabled people Can diagnose and fix most computer related problems; Install and set up hardware, software, internet, email and accessibility settings

Learn My Way: http://www.learnmyway.com/ Online courses and training.

NIACE (National Institute of Adult Continuing Education): http://www.niace.org.uk/ Offer advice and information on digital inclusion, links to online courses

UK Online: http://www.ukonlinecentres.com/ Resource site for UK Online Centres, digital providers and community groups

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