Standard Chartered Bank, Impacts of E-Banking and the Customer Perception on E-Banking

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Standard Chartered Bank, Impacts of E-Banking and the Customer Perception on E-Banking Strategic Information Management Nowshad M Shawon Abstract Bank is one the most important financial sectors. Internet has made the banking function easier and changed the traditional banking system. The aim of this report is to compare the historical performance of Barclays and Standard chartered bank, impacts of E-banking and the customer perception on E-banking. To make the report uneatable, the author included brief history of the banks. In the first section of the analysis, the author discussed the historical performance of Barclays and Standard chartered through the use of MS-Excel. In the second section, the author discussed the positive and negative impacts of E-banking and finally at the end of this report, the customer perception on E-banking has been discussed through primary data collected by a questionnaire from the customers of Barclays and Standard chartered. NMS Page 1 Table of Contents 1 Introduction .................................................................................................................................... 4 1.1 Background of the Banks ........................................................................................................ 4 1.1.1 Barclays Plc ...................................................................................................................... 4 1.1.2 Standard Chartered Plc ................................................................................................... 5 2 Comparative analysis of Historical performances of Barclays Plc & Standard Chartered Plc ........ 6 2.1 Profitability Ratio .................................................................................................................... 6 2.1.1 Data from Barclays’s Annual Report (2007-2011) .......................................................... 7 2.1.2 Data from Standard Chartered Annual reports (2007-2011) .......................................... 7 2.1.3 Comparing Net Profit Margin .......................................................................................... 8 2.1.4 Comparing Return on Assets ........................................................................................... 9 2.1.5 Comparing Return on Equity ......................................................................................... 10 3 Impacts of E-Banking ..................................................................................................................... 11 3.1 Positive Impacts .................................................................................................................... 11 3.1.1 24 Hours Service ........................................................................................................... 11 3.1.2 Time consuming ............................................................................................................ 11 3.1.3 Customer Increases ....................................................................................................... 11 3.1.4 Cost Effective ................................................................................................................ 11 3.2 Negative Impacts / Challenges .............................................................................................. 12 3.2.1 Business Risk ................................................................................................................. 12 3.2.2 Criminal Activities ......................................................................................................... 12 3.2.3 Reputational Risk .......................................................................................................... 12 3.2.4 Security ......................................................................................................................... 12 4 Primary Data Analysis ................................................................................................................... 13 5 Conclusion ..................................................................................................................................... 17 6 References .................................................................................................................................... 18 7 Appendix ....................................................................................................................................... 20 NMS Page 2 Table of Figure FIGURE 1: COMPARING NET PROFIT MARGIN ........................................................................................................ 8 FIGURE 2: COMPARING RETURN ON ASSETS .......................................................................................................... 9 FIGURE 3: COMPARING RETURN ON EQUITY ....................................................................................................... 10 FIGURE 4: GENDER OF RESPONDENTS.................................................................................................................. 13 FIGURE 5: HOW MANY RESPONDENTS USE ONLINE BANKING ............................................................................ 14 FIGURE 6: FREQUENCY OF USING ONLINE BANKING ........................................................................................... 15 FIGURE 7: DO CUSTOMERS FEEL SAFE TO USE E-BANKING .................................................................................. 15 FIGURE 8: RESPONDENTS PREFERRING TO DO BANKING TRANSACTION ............................................................ 16 FIGURE 9: WHICH BANK IS BETTER FOR E-BANKING ............................................................................................ 16 NMS Page 3 1 Introduction E-banking has changed the traditional banking system. Now the banking system is more flexible and capable. Any banking transaction using internet and electronic sources is called E-banking. Now customers do not need to wait long in the queue for a transaction. E- banking made it easier for both banks and customer. Now bank transaction is a matter of few clicks in computer. E-banking can be done from anywhere using ATM machine, the internet or cell phone. No matter how far you are from your bank or financial institution, you can still access the e- banking services (Wassenberg et al, 2008). The aim of this report is to compare historical performances of any two banks and to discuss the impacts of E-banking. The author has chosen Barclays and Standard Chartered to discuss the historical performances and impacts of E-banking. The annual reports of two banks and other financial resources have been used to produce the outcomes. MS Excel has been used to present the compared data in this report. 1.1 Background of the Banks 1.1.1 Barclays Plc Barclays is one of the most important global financial service contributors. Barclays’s services include: Investment banking, Credit card services, wealth and investment management, corporate banking and personal banking. Barclays has 300 years history in banking sector. This is one of the first banks in UK and at present Barclays is providing its services over 50 countries in Asia, America, Africa and Europe (Barclays, 2012). According to KPMG (2012) Barclays ranked as 2nd place in 2001 among UK banks for its profit before tax and total assets, although the ranked goes down one steps in 2012. 1.1.1.1 History of Barclays: Barclays has very old banking history in UK. Barclays started its journey 300 years back in 1690. John Freame and Thomas Gould are the founders of Barclays bank. In the first time Barclays was a goldsmith bank in Lombard Street, London. In 1736, James Barclays the son of law of John Freame joint in the business as a partner, at that time the name Barclays NMS Page 4 become connected to the business. In 1896, the business had a huge changed and formed as the Barclays and company ltd. The real journey was started In 1917 when Barclays became Barclays bank limited. In 1922, Barclays Bank started international banking. In 2001, started the first ever global ATM alliance with the partnership of five major banks to provide ATM services for customers. Recently, Barclays introduced many E-banking technologies within this sector, they started contactless card and in 2012, Barclaycard introduced PayTag in the UK market (Barclays , 2012). 1.1.2 Standard Chartered Plc Standard Chartered is one of the top five banks in UK. It was ranked 3rd for profit before tax and 5th for total assets. In this year, standard chartered step up one position for profit before tax KPMG (2012). 1.1.2.1 History of Standard Chartered Plc Standard chartered has 150 years glorious history. The bank started it journey through the merge of standard band and the chartered bank of India. Chartered bank of India founded in 1853 by James Wilson. The first branch of Chartered bank was in Mumbai, later this bank started international journey through a Hong-Kong branch in 1859. In 1862, john Peterson founded the standard bank in South Africa. In 1965, standard bank merged with bank of West Africa. Finally in 1969, standard bank of Africa and Chartered bank of India merged and become Standard chartered Plc (Standard Chartered, n.d). NMS Page 5 2 Comparative analysis of Historical performances of Barclays Plc & Standard Chartered Plc To analyse comparative historical performances of Barclays Plc and Standard chartered, the author used 2007-2011 financial annual report of these two banks. In addition, Information from KPMG’s report on UK bank has been used to do the comparative analysis. 2.1 Profitability Ratio Profitable
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