Union Bank of India Expansion 2012.Pdf
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RFP for Expansion of Bank’s WAN (MPLS) Public Tender for Expansion of WAN Network for Equipment’s and Services Union Bank of India Technology Centre, AdiShankaracharya Marg (JVLR), Opp. Powai Lake, Powai, Andheri (East), Mumbai – 400 072 Page 1 of 201 RFP for Expansion of Bank’s WAN (MPLS) Page 2 of 201 RFP for Expansion of Bank’s WAN (MPLS) Bid Details Supply, installation, commissioning and maintenance network equipments i.e. Router, switches, modems, IP Phones and Network Racks under a managed service on monthly rental basis for DC, DRC, NDC, Central Office and branches/offices across the country. 08th December 2012 11:00 AM Start date and time Last date for clarifications/ th queries on RFP 17 December 2012 Pre-bid meeting 21st December 2012 11:00 AM Last date and time for th Receipt Of Bidding Document 7 January 2013 by 4.00 p.m. Date and Time of Technical th Bid Opening 7 January 2013 at 4.15 p.m. Place of opening of Bids Union Bank of India, Department of Information Technology, Technology Centre,1/1A-Adi Shankaracharya Marg, Opp. Powai Lake, Powai, Mumbai-400072. Address for communication As above Tel:(022) 2571 0505 / 0236 RFP cost Rs 25,000.00 in the form of Demand Draft in favor of Union Bank of India, DIT payable at Mumbai. The Demand Draft should be submitted at the time of bid submission. EMD Rs 1,00,00,000.00 in the form of Demand Draft in favor of Union Bank of India, Department of Information Technology payable at Mumbai. EMD can also be paid in the form of BG (valid for a period of at least 180 days) of scheduled commercial Bank. EMD should be enclosed in Technical Bid. Contact to Bidders Interested Bidders are requested to send the email to: [email protected] [email protected] [email protected] Containing following information, so that in case of any clarification same may be issued to them: Name of company, contact person, Mailing address with Pin Code, Telephone No., Fax No., email address, Mobile No. etc. Page 3 of 201 RFP for Expansion of Bank’s WAN (MPLS) Contents _Toc342656173 1 Introduction ..................................................................................................................9 2 Current Bank’s Wide Area Network ..........................................................................9 3 Objectives of the RFP................................................................................................10 4 SCOPE OF WORK .........................................................................................................11 5 Eligibility Criteria.......................................................................................................23 6 Contract with the Vendor.........................................................................................25 7 Two Part Tender.........................................................................................................25 8 Overview of Evaluation Process...............................................................................28 9 No Erasures or Alterations........................................................................................28 10 Modification and/or Withdrawal of Bid..............................................................28 11 Bid Validity ..............................................................................................................29 12 Right to alter RFP...................................................................................................29 13 Pre-bid Meeting ......................................................................................................29 14 No Commitment to Accept Lowest or Any Tender ...........................................29 15 Locations to be covered........................................................................................30 16 Cost of RFP ..............................................................................................................30 17 Bid Earnest Money Deposit (EMD)........................................................................30 18 Support/Service Details.........................................................................................31 19 Network audit .........................................................................................................31 20 Quality Requirement for equipment...................................................................32 21 Types of Network equipment ...............................................................................32 22 Approvals of Competent Authorities...................................................................33 23 Completeness of commissioning ..........................................................................33 24 Price composition...................................................................................................33 25 No Price Variation ..................................................................................................34 26 Opening of Offers ...................................................................................................34 27 Repeat Orders .........................................................................................................34 28 WAN Applications to be demonstrated...............................................................34 29 Frequent Failures Unacceptable..........................................................................35 30 No Alternation.........................................................................................................35 31 Network Management & Maintenance ................................................................36 32 Project period.........................................................................................................38 33 Payment Terms .......................................................................................................38 34 SLA for network (this includes core, last-mile and backup links) .................39 Page 4 of 201 RFP for Expansion of Bank’s WAN (MPLS) 35 QoS requirement of network .............................................................................39 36 Payment against delivery of SLAs........................................................................39 37 Penalties for extended downtime .......................................................................40 38 Other Penalties .......................................................................................................41 39 Manpower placement ............................................................................................41 40 Technological Up gradation..................................................................................42 41 Call Reporting & Response....................................................................................42 42 Order Cancellation .................................................................................................43 43 Right to Alter Quantities.......................................................................................43 44 Spare parts...............................................................................................................43 45 Safeguarding of Network equipment including Insurance cover....................43 46 Guarantees ..............................................................................................................44 47 Proposed network operations model ..................................................................44 48 Disaster Recovery & Business Continuity Planning (BCP)................................48 49 Late Bid ....................................................................................................................49 50 Road Permit.............................................................................................................49 51 Training ....................................................................................................................49 52 Acquisition and Amalgamation.............................................................................50 53 Rules for Re-auction ..............................................................................................50 54 Bidders’ Obligations...............................................................................................50 55 Limitation on promotion .......................................................................................51 56 Governing Law and Resolution of Disputes........................................................51 57 Force Majeure .........................................................................................................51 58 Indemnity.................................................................................................................51 59 Limitation of Liability............................................................................................53 60 Patents Rights .........................................................................................................53 61 Confidentiality ........................................................................................................54 62 Other terms and conditions..................................................................................54 63 Performance Bank Guarantee ..............................................................................55 64 Obtaining Requisite Forms Like Form 32 Etc. ...................................................55 65 Contact