POSITION DESCRIPTION: COMMUNITY ENROLMENT CONNECTOR THIS POSITION DESCRIPTION IS SUPPORTED BY A ROLE SPECIFIC WORK PROGRAMME Background THINK Hauora is a network that designs, delivers and supports primary health care services across Otaki, Horowhenua, Manawatu, Palmerston North and Tararua. THINK Hauora has a strong focus on equity and a commitment to collaborating and partnering with others to improve outcomes for our communities.

This position description (PD) captures the expected functions of the position and is refreshed annually. The PD is supported by an annual work programme.

Primary Functions The Community Enrolment Connector will work for THINK Hauora and its stakeholders to develop and utilise information to meet current and future strategic aims.

The purpose of this role is to: • Connect people who are not enrolled with a General Practice Team (GPT) in the MidCentral district. • Promote the benefits to whānau of the entitlements and services available as a result of enrolling with a GPT. • Work with GPT’s, , Pasifika leaders, THINK Hauora and other stakeholders to enable the outcomes described in the MidCentral District Health Board (MDHB) Enrolment Programme and to meet the districts system level measure targets. • Initiate and participate in relevant promotional events and hui’s in the district.

Reports to Senior Network Support Coordinator

Direct reports Nil Functional Internal External Relationships • THINK Hauora internal teams • Parents / Guardians / Caregivers / Custodians • Ka Ao, Ka Awatea Leadership Group • Te Tihi o Ruahine • General Practice Teams (GPT’s) • Iwi and Pasifika leaders in the district • MDHB New-born enrolment coordinator • Relevant health and wellbeing providers in the health and social sectors i.e., o Well Child Tamariki Ora provider o National Immunisation Register team o Outreach Immunisation Service o Emergency Department / Outpatients o Iwi Health / Social Service Providers

Primary Location Based in the offices of THINK Hauora, Palmerston North, with travel within the THINK Hauora region.

Salary Range Based on skills and experience

Nature of Position Permanent, full-time Hours Forty (40) hours per week (1 FTE), working generally between Monday and Friday but role will require flexibility as required to ensure coverage at public events held outside normal working hours.

Title: Job Central Enrolment Coordinator Document Management: Human Resources Job Description: updated February 2021 Page 1 of 6 Status as described In line with the Children Act 2014 and our service agreement with MidCentral DHB, this in the Children’s Act position has been identified as a Non-Core Worker position. 2014

Health and Safety All staff and governance at THINK Hauora participate in health and safety management practices, ensure that work is done in a safe environment, reports and works to eliminate, isolate or minimise any hazards, and applies THINK Hauora’s health and safety policies and procedures. Staff must act to ensure that THINK Hauora complies with its responsibilities under the Health and Safety at Work Act 2015 and any subsequent amendments or replacement legislation. Be able to demonstrate actions in an emergency situation that are specific to the workplace and are designed to keep individuals safe.

ORGANISATIONAL VISION, MISSION and VALUES Our Vision Tūhonotia te hapori ki te Ora – Connecting Communities for Wellbeing

Our Strategic Aims Whānau Ora: Developing a Whānau Ora approach to accelerate and ensure equity of Māori health outcomes Equity: Driving equity of outcomes through people, community voice and data Access: Ensuring access to health care is easy, available, cross-sectors Value: Creating value through teams, technology and performance Innovation: Activating innovation, engagement and delivery of excellence Networking: Enabling networking and relationships to achieve partnerships Growth: Driving sustainability through system and alignment focus Our Values Trust: Maintaining open and honest relationships Respect: Embracing diversity, uniqueness and ideas Unity: Valuing strengths and skills Accountability: Working in a transparent and responsible manner Courage: Participating with confidence and enjoyment Equity THINK Hauora is committed to improving access to services and achieving equity of health outcomes across communities. We provide support and guidance to the wider workforce to do the same. THINK Hauora believes in equity and requires staff to “stop, look, listen and think” about how they can design, develop and deliver services that create and maintain equitable environments to effect change and ensure that whānau flourish.

Commitment to Te We are committed to Te Tiriti o Waitangi (The ), recognising and respecting Tiriti o Waitangi: the principles of Partnership, Protection and Participation, and the articles of Kawanatanga – governance and the relationship between Treaty Partners, – the right to

be self-determining in all areas, Oritetanga – authentic contributions that drive equitable access and outcomes and Te Ritenga – honouring the beliefs, values and aspirations of Māori. • Implementing Te Tiriti o Waitangi articles and principles into the overall governance, planning and delivery of services. • Acknowledging Te Tiriti o Waitangi articles and principles that underpin our strategy. • Being responsive to Māori interests and ensuring these are protected.

KEY RESPONSIBILITIES

Title: THINK Hauora Job Description: Community Enrolment Connector Document Management: Human Resources Job Description: April 2021 Page 2 of 6 Key Competency Activities Expectations

Supporting people to • Work with the THINK Hauora • Clearly articulate the number of people enrol with a GPT Knowledge and Insights team, Te Tihi o and some high-level demographic Ruahine, the THINK Hauora Pasifika information about people who are not team, and others to identify the enrolled and who the district has targeted unenrolled population. to engage with • Work with THINK Hauora staff and • Develops an engagement programme stakeholders to: that stakeholders have contributed too o understand how best to engage and are willing to participate in with people who are not • Whānau are contacted and supported to enrolled become enrolled with a GPT and any o develop communication tools to other appropriate service provider(s) help people make an informed • Whānau have easy access to clear, enrolment decision and concise and useful information that helps understand their health / other them make an informed decision and entitlements understand the entitlements available to o best support people to become them as a result of enrolling with a enrolled, if they so choose. general practice • Work with MidCentral’s ED team and • Ensure GPT’s have appropriate re- other health providers to ensure people enrolment processes for people whose who use their services, and who are not enrolment is due to automatically expire. enrolled, are identified so that they can • GPTs and other relevant providers are be contacted. notified of the families/whānau requiring • Ensure GPT’s receive a fair their service representation of people to enrol. • Participate in community events to promote enrolment at GPTs • Act as a point of contact for whānau wish to enrol at a GPT and support this process by helping with paperwork, and attending enrolment appointments • Work with the THINK Hauora Network Support team and GPTs to ensure that patients have continuous enrolment status Records and reporting • Update and maintain the Enrolment • Information is accurate and readily database available on all the journey/status of all • Ensure clear records are kept about the whānau who have been identified as not enrolment journey for all identified being currently enrolled. whānau. • Quarterly reporting is completed on time, • Ensure any enrolment barriers are accurately represents the district’s accurately captured, eliminated where current enrolment position, and possible, and escalated if not able to be highlights any risks/barriers to enrolment resolved in a timely manner. and attempted mitigations. • Complete a quarterly report to the Ka Aw, Ka Awatea Leadership Group and for health system reporting on the district’s enrolment position, barriers/risks and progress.

Title: THINK Hauora Job Description: Community Enrolment Connector Document Management: Human Resources Job Description: April 2021 Page 3 of 6 Relationship Building • Use existing THINK Hauora relationships • Has demonstrably trusted relationships to connect with Iwi, GPT’s, Pasifika with key stakeholders including Iwi, leaders and other relevant stakeholders GPT’s, Te Tihi, MDHB’s ED team, internal to form strong trusted relationships that THINK Hauora staff. result in whānau being supported. • Always maintains confidentiality, • Support people who are not enrolled in discretion and diplomacy when engaging a to consider enrolment and with whānau and providers and adheres entitlements at their pace and to the Privacy Act 2020. communication style. Health and Safety • Report and work to eliminate, isolate or • Ensure that work is done in a safe minimise any hazards. environment. • Participate in health and safety • Apply the organisation’s health and safety management practices for all employees policies and procedures.

PERSONAL SPECIFICATIONS Qualifications • A relevant qualification and/or health industry experience related to the role.

Essential • Demonstrates emotional intelligence and has proven interpersonal and stakeholder relationship management skills • Confident with engaging and working with Māori and Pasifika peoples • Confident at preparing for and participating in events and other promotional huis • A clear communicator and displays great negotiation and influencing skills • Is relatable and able to build warm, positive relationships with people • Can apply the principals of Tiriti o Waitangi proactively into the role • Great report writing skills that tells the “enrolment story” for the district • Has the drive and resilience to not give up and doesn’t take things personally when things go wrong • A good grasp of the MS Office Suite and has ability to learn how to use new information systems • Happy to work independently or as part of a team • Great problem solver and who can cope with a workplan that may change • Is able to be flexible in working hours • Understands the relevance and impact of culturally appropriate service provision and how culture influences behaviour both internal and external to the organisation • A commitment to continuing professional development • Current full NZ Driver Licence Desirable • Knowledge of the health sector and enrolment entitlements • Experience with operating a patient management system • Experience supporting people to adopt new services • Community connections

Title: THINK Hauora Job Description: Community Enrolment Connector Document Management: Human Resources Job Description: April 2021 Page 4 of 6 SKILLS AND KNOWLEDGE The following level of Knowledge and Skills are required for the role. These are grouped under the Core, Information and Knowledge and Leadership and Management dimensions of the THINK Hauora Interdisciplinary Knowledge and Skills Framework (IKSF). You must be at, or working towards, the level identified in each area (see levels below). Level 1: Beginner Level 2: Competent Level 3: Proficient Level 4: Expert

DIMENSION 1: CORE KNOWLEDGE AND SKILLS (MANDATORY)

C1 Collaborates with team members, sharing knowledge, 2 Teamwork skills and expertise to achieve agreed outcomes

C2 Consistently demonstrates effective communication with 3 Communication stakeholders and assist team members with this

C3 Acts ethically and consistently within legislation, policies 3 Ethical Practice and procedures and supports others to do so

C4 Participates in changes in the practice setting that recognises and integrates application of Māori Health, Māori Cultural Responsiveness 3 Treaty of Waitangi and Cultural safety supporting others to do so

C5 Monitors and maintains health and safety of self and 2 Health, Safety and Risk Management others

C6 Contributes to the improvement of services 2 Service Improvement

C7 Maintains the quality of own work 1 Quality Improvement

C8 Develops own knowledge and skills and provide 2 Personal Development information to others to help their development

DIMENSION 4: INFORMATION AND KNOWLEDGE (IK)

Identify, interpret and disseminate data and information IK1: Data Collection 2 relevant to an issue

IK2: Data Analysis Maintain, protect and preserve information by complying 2 with relevant legislation and policies

Use information technology tools to identify, locate, IK3: Using data to drive service improvement 2 interpret and use online health information and data

DIMENSION 5: TRANSFORMATIONAL LEADERSHIP

AND MANAGEMENT

TLM1 Participate in continuing professional development to 3 achieve organisational goals Managing self and personal skills

TLM2 Support direction of the care team through Providing Direction: Strategic and Operational 1 achievement of personal work objectives Planning

Title: THINK Hauora Job Description: Community Enrolment Connector Document Management: Human Resources Job Description: April 2021 Page 5 of 6 TLM3 Define and initiate change, identifying leverage points for 2 Leading and managing change change in processes and work habits

TLM4 Develop productive working relationships with Leading and building interdisciplinary teams: 1 colleagues working with people

TLM5 Monitor expenditure, order and check supplies of Purchasing and Financial management: Using 1 goods and/or services Resources

TLM6 Ensure client safety by assessing and managing risk Performance and Service Improvement 1 associated with service developments

EMPLOYEE ACCEPTANCE

This Position Description has been agreed between:

Management Representative (print then sign) Date:

and

Employee (print then sign) Date:

Title: THINK Hauora Job Description: Community Enrolment Connector Document Management: Human Resources Job Description: April 2021 Page 6 of 6