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Annual Report 2016 Report Annual OF LIFE ANNUAL REPORT 2016 REPORT ANNUAL IMPROVING QUALITY Arcadis NV Annual Report 2016 IMPROVING QUALITY OF LIFE This Annual Report contains interactive elements. Click on this button to go to the overall index. This document is optimized for Acrobat Reader. OUR STORY From climate change and rising sea levels, to rapid urbanization and pressures on INTRODUCTION natural resources, our world has become a more complex place. 2 Arcadis helps clients navigate this complexity by understanding the bigger picture. 2 At a glance Whether it is improving spaces in our cities, making wasteland habitable or simply 4 Our core values taking what clients do further, we deliver exceptional and sustainable outcomes safely 5 Geographical presence and consistently. 6 Message from the CEO 8 Value creation in four steps Connecting our clients' vision to our know-how, our people work collaboratively to create 8 Our operating environment 10 Our value creation model value through built and natural assets that work in harmony with their surroundings – 12 Our strategy from shopping centers in Shanghai or clean water solutions in São Paulo, to new rail 13 The Arcadis way of working systems in Doha and clean air initiatives in Los Angeles. In this way, we apply our experience protecting the Dutch coast for generations to securing New York’s flood defenses today. So whatever the challenges our clients face, our teams bring the necessary perspective to provide the right answers, now and in the future. STRATEGY & BUSINESS ARCADIS. IMPROVING QUALITY OF LIFE 15 16 Our strategy 20 Materiality and stakeholder engagement 26 Global business lines 26 Infrastructure 30 Water 36 Environment 40 Buildings INTRODUCTION TABLE OF CONTENTS PERFORMANCE FINANCIAL 45 & DEVELOPMENTS 145 STATEMENTS 46 Value creation for employees 147 Consolidated Income statement 54 Value creation for investors 148 Consolidated statement of Comprehensive Income 62 Value creation for clients 149 Consolidated Balance sheet 68 Value creation for society 150 Consolidated statement of changes in equity 82 Performance & developments by segment 151 Consolidated Cash flow statement 82 Americas 152 Notes to the Consolidated financial statements 88 Europe and Middle East 205 Company Balance sheet 96 Asia Pacific 206 Company Income statement 102 CallisonRTKL 207 Notes to the Company financial statements GOVERNANCE OTHER 107 & COMPLIANCE 217 INFORMATION 108 Composition of the Executive Board 218 Other information 109 Composition of the Supervisory Board 219 Independent auditor’s report 111 Overview of Senior Management 226 Five-year summary 114 Risk Management 227 Other financial data 126 Report by the Supervisory Board 228 Segment information 134 Corporate Governance report 229 Company addresses 139 Remuneration report 231 Glossary At a glance INTRODUCTION AT A GLANCE INTRODUCTION | AT A GLANCE GROSS REVENUES ATA In € GLANCE 3,329 mln Arcadis is the leading global Design & Consultancy firm SPREAD GROSS REVENUES for natural and built assets. Applying our deep market In % sector insights and collaborative Design, Consultancy, Engineering, Project and Management services we work 25 in partnership with our clients to deliver exceptional and 36 sustainable outcomes throughout the lifecycle of their Our four natural and built assets. Our talented people work in 13 segments four segments and across our four business lines, enabling 26 us to leverage our expertise globally and service our clients locally. Committed to improving quality of life in rapidly growing cities around the world, we support UN-Habitat Infrastructure with knowledge and expertise. Water Environment Buildings OUR PASSION Improve the quality of life and be recognized as the best OUR MISSION ACTIVE IN 70+ COUNTRIES To create exceptional and sustainable outcomes for our clients We operate as a global, integrated firm. Working in natural and built asset environments together to bring the best of Arcadis to our clients, whatever their sector, and wherever they are in OUR GOALS the world. • Create sustainable solutions • Deliver exceptional outcomes • Realize people's potential • Enjoy the journey 2 Arcadis Annual Report 2016 AT A GLANCE | INTRODUCTION FOR THE YEAR 2016 AMERICAS SEGMENT BASED ON GEOGRAPHY: In € • North America • Latin America NUMBER OF EMPLOYEES 27,080 1,227 mln Headcount at 31 Dec OPERATING EBITA MARGIN % EUROPE AND MIDDLE EAST SEGMENT BASED ON GEOGRAPHY: 7.1 In € • Continental Europe • United Kingdom • Middle East mln 1,398 FREE CASH FLOW In € 80 mln SEGMENT BASED ON GEOGRAPHY: ASIA PACIFIC In € • Asia • Australia Pacific NET INCOME FROM OPERATIONS 91 mln 378 mln In € CARBON FOOTPRINT Per FTE MT CO2 CALLISONRTKL SEGMENT BASED ON GLOBAL 3.41 In € WORK PRACTICES: • Commercial • Healthcare • Retail 326 mln • Workplace Arcadis Annual Report 2016 3 Our core values INTRODUCTION INTRODUCTION | OUR CORE VALUES OUR CORE VALUES At Arcadis we rely on our core values to guide us in everything we do, while we base business decisions on our vision and strategy. Our primary aim is long-term development and our focus is to deliver exceptional and sustainable solutions to our clients, and pursuing new opportunities that fit our capabilities. In doing so, we contribute to sustainably solving the challenges that clients and communities face around the world. We differentiate ourselves through our talented and passionate people, our unique combination of capabilities covering the whole asset lifecycle, our deep market sector insights, and our ability to seamlessly integrate health and safety and sustainability into the design of our solutions around the globe. INTEGRITY We perform business in an honest and reliable way, OUR CORE VALUES working to the highest possible standards. CLIENT FOCUS We are entrepreneurial and agile, passionate about creating value for our clients and achieving high performance. COLLABORATION We believe in diversity, the power of global teamwork and that by working as one we can deliver exceptional outcomes. SUSTAINABILITY We have the responsibility to sustain our world and society in a balanced way, with the health, safety and well-being of people and stakeholders central to all we do. 4 Arcadis Annual Report 2016 Geographical presence GEOGRAPHICAL PRESENCE | INTRODUCTION GEOGRAPHICAL PRESENCE ~27,000 30,000+ EMPLOYEES WORLDWIDE PROJECTS ~3,900 ~6,200 UNITED CONTINENTAL ~6,300 KINGDOM EUROPE NORTH AMERICA ~4,900 ~1,700 ASIA MIDDLE EAST ~1,800 ~1,400 LATIN AMERICA GLOBAL EXCELLENCE 70+ CENTERS COUNTRIES WHERE ~800 ARCADIS HAS AUSTRALIA COMPLETED PROJECTS 300+ PACIFIC OFFICES IN 40+ COUNTRIES Arcadis Annual Report 2016 5 Message from the CEO MESSAGE FROM THE CEO INTRODUCTION | MESSAGE FROM THE CEO 2016 was a challenging year for Arcadis, and one where we adapted the organization and shifted priorities to manage the transition in our markets to be well positioned for profitable growth. 2016: A YEAR OF TRANSITION At a performance level, many of the economic issues we faced in 2015 continued to impact our results throughout the year. The deep recession in Brazil in particular impacted our revenues and profitability, and “THE GREAT WORK WE DO FOR our North America business faced intense competition and changing OUR CLIENTS, CREATING POSITIVE business dynamics driven by low oil and gas prices. In the Middle East lower energy prices continued to cause clients to postpone investments, IMPACT AND SUSTAINABLE while demand also slowed in parts of Asia. Brexit in the UK has led OUTCOMES IS WHAT EXCITES to delayed investments in the building sector, but our infrastructure OUR PEOPLE AND WHAT GIVES business continues to grow there. Our UK and Australian businesses did well in 2016, and, together with Continental Europe, continued US CONFIDENCE IN THE FUTURE.” to deliver organic revenue growth. Our strong backlog again demonstrates that our service offerings appeal to our clients. We had some impressive project wins in 2016 including the Thames Tideway Tunnel in London, Wuhan Sponge City in China, the Regional Connector Transit Project in Los Angeles, and many more in every region we operate in. We are making good progress on managing our net working capital, but, as we indicated in the course of 2016, outstanding debts in the Middle East will also have an impact in 2017. Our free cash flow was solid, and we kept our net debt stable, having a net debt to EBITDA ratio of 2.3 at year-end. 6 Arcadis Annual Report 2016 MESSAGE FROM THE CEO | INTRODUCTION The dynamics in parts of our business are also changing. Many of our clients are under We completed our Performance Excellence program and have now rolled the initiative pressure to deliver cost savings, whilst geopolitical risks are mounting and creating into our wider business improvement program, the Arcadis Way. Performance Excellence uncertainty. There are also opportunities such as digitalization, enabling new solutions at has delivered significant benefits and the Arcadis Way will ensure we retain these gains. We different price points. Arcadis is adapting to these dynamics, ensuring that the organization successfully launched the Arcadis Way in Asia and paved the way for the rollout in Australia is more agile and globally collaborative. We are innovating our service offerings with new Pacific, the UK, and the Middle East in 2017, thereby harmonizing our global processes, integrated solutions and we are making investments in areas like digital, to ensure we making our operations more efficient, increasing transparency through high-quality­­ business capture market opportunities.
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