The Allstate Corporation 2005 Corporate Social Responsibility
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2005 The Allstate Corporate Social Corporation Responsibility Report Protect and prepare customers? How does Bring out the best in employees? Corporate Social Responsibility: Help communities thrive? Enhance our company’s value? The Allstate Corporation Corporate Social Responsibility Report Brian Rodriguez, Fla. crashes that have a Table of Contents (left), Rochelle Roberts, tragic impact on N.Y.(middle), and individuals, families Chairman’s Letter 1 Lorraine Radcliffe, Ill. and communities. Committed to Responsibility 2 (right), members of the Launched in 2005, Strategy: Teen Advisory Panel for The Allstate Foundation Protecting and The Allstate Foundation Teen Safe Driving Preparing Customers 4 Teen Safe Driving Program focuses on A Diverse, High-Performance Program, chalk stencil empowering teens to Environment 6 safe driving messages develop and lead grass- Strong, Safe Communities 8 in Santa Monica, Calif., roots, peer-to-peer The Allstate Foundation 10 at the Foundation’s activities that foster Meeting Responsibilities to Shareholders 12 National Teen Driving safer teen driving Results: Summit last year. attitudes and behaviors. Protecting and Radcliffe, Roberts, and These teens, along with Preparing Customers 14 Rodriguez are commit- 40 other members of A Diverse, High-Performance ted to addressing a the Teen Advisory Panel, Environment 16 chronic public health hope to jumpstart a teen Strong, Safe Communities 18 issue and the number safe driving movement Foundation Initiatives 19 one killer of teens: motor and help protect genera- Allstate at a Glance 20 vehicle crashes. Roberts tions of new drivers. Corporate Data by State 21 alone has lost nine friends in car crashes. Each year nearly 6,000 teens die and another 300,000 are injured in largely preventable Chairman’s Letter Allstate’s Promise At the heart of our business Helping People Taking a Stand Important are people and capital. Every is our Business Accomplishments day, we help protect and pre- For 75 years, genera- We are focused on the Fund and the California Allstate faced significant pare our customers, support the tions of Americans have future. As an industry Earthquake Authority, challenges in 2005. We been depending on leader, we take a strong which were needed emerged financially personal and professional Allstate to give them stand on important safe- to help protect millions strong and positioned peace of mind. Our ty and security issues of consumers and for continued success. growth of our employees and promise is to help our that affect our customers businesses from severe We upheld the high customers rebuild their and communities. New catastrophe losses. standards for integrity agencies, create value for our lives in times of loss laws and vehicle safety And today, we’re and transparency that and help prepare them features such as airbags taking a stand to protect are the foundation of our shareholders and give back to for a more financially are now standard because families, communities success. We also contin- secure future. Today, nearly four decades ago and the American econo- ued our strategic focus Edward M. Liddy the communities that we serve. Allstate protects more Allstate took a stand my from the impact of on people and commu- Chairman and than 17 million to make cars safer and large catastrophes by nities, working hard to Chief Executive Officer Our corporate social responsi- American households. reduce serious injury and advocating a more help them reach their As 70 million U.S. con- death on our nation’s comprehensive solution full potential. bility practices are based on sumers approach retire- roads. For the last 30 that includes the cre- We are proud to share ment, we are here to help years, Allstate has been ation of privately funded, with you our many these commitments. At Allstate, provide security and sharing our auto research government-sponsored corporate and communi- peace of mind through and repair knowledge catastrophe funds at the ty initiatives–and the we believe that strategic, Allstate Financial annu- with vehicle manufactur- state and national levels. values that lie behind ities, life insurance and ers to provide consumers We want to help them. In this report, socially responsible initiatives other protection and with safer cars that are customers lead safer, we also showcase the financial products. And more affordable to repair. more secure lives. results we achieved in not only create strong and vital when severe weather In the 1990s, we helped 2005 for our customers, damages homes and create the Florida employees, agencies, communities–they also help communities, we have Hurricane Catastrophe communities and share- the scale and resources holders. We will con- manage our risks and enhance to act fast and meet our tinue to build on this commitments–we settle record of accomplish- our company’s performance. some 6 million claims ment and find new ways every year, not includ- to help create a more ing catastrophes. secure future for all Americans. 1 Deep Commitment, Broad Responsibility At Allstate, corporate responsibility means using our scale, resources and strong values to balance the interests of customers, employees, agencies, communities and shareholders. We’re implementing a deliberate strategy focused on managing our risks, empowering our employees and creating economic value. And we’re living our core values of caring, integrity, initiative and innovation at work and in the communities we serve. 2 Allstate carefully Customers Communities balances stake- Across America, 17 Strong communities holder interests million households keep our company and to manage risks, depend on Allstate to our economy growing. optimize finan- manage our business Allstate enhances the cial performance with efficiency and quality of life for and strengthen integrity. Our strong Americans in many communities. balance sheet enables us ways. We invest in to keep our promises community develop- when customers need ment. Our employees us most, find new ways and agencies support to protect their assets local organizations by today, and help them volunteering their time build financial security Customers Communities and expertise. And The for tomorrow. Allstate Foundation funds national and local nonprofit organizations that promote safety, economic education and diversity. Allstate Scale Allstate Resources Allstate Strong Values Workforce Shareholders We respect the com- Allstate’s deep commit- mitment and cultivate ment to ethics, integrity the talent of the and sound business employees, exclusive management con- agents, agency staff tributes to a strong and personal financial Workforce Shareholders corporate reputation representatives who that–over time–helps serve Allstate and our drive our growth and customers. We are protect our company’s widely recognized for value as business, leg- a high-performance, islative and regulatory diverse environment environments change. that creates opportuni- ties for our people to grow both personally and professionally. 3 Strategy: Protecting and Preparing Customers Forward Thinking, Quick to Respond Customers value our innovative Building Built-in Rewards Restoring Hope Thinking Ahead Long-term products and fast, professional Relationships service. But that’s just the One key measure of We listen carefully to In 2005, Hurricane For Allstate, corporate To that end, we support beginning. We train and pre- corporate citizenship is our customers, and their Katrina destroyed citizenship means prevention and how companies treat insights help us develop 90,000 square miles of anticipating the needs mitigation programs pare ourselves to respond quickly their customers and products that deliver the Gulf Coast, causing of customers and society that include stronger honor their commit- practical benefits to damages that could and taking action to building codes and and compassionately when ments. We’re examining customers and society. reach $150 billion. help create a better better enforcement, every point of customer For example, customers Allstate met the future. We see some combined with educa- catastrophe strikes. We also interaction and improv- want fair, competitively challenge. Led by a troubling trends on the tion programs that ing processes that affect priced insurance and catastrophe team of horizon, which may teach consumers how address the broader risks cus- a customer’s decision to financial services 500 specially trained place the financial to respond before, choose Allstate. For products that give them personnel, we mobi- futures of many during and after tomers and communities face to example, we’re speeding flexibility and choice. lized thousands of Americans at risk. catastrophes. We’re up response times by So, we’ve introduced dedicated catastrophe Recent data confirms working with protect their quality of life. sending agents instant products like Allstate® specialists and that hurricanes are ProtectingAmerica.org e-mail messages when Your Choice Auto deployed 24 mobile becoming more frequent to advocate a compre- customers call after insurance, which breaks response vehicles. and severe. What’s hensive solution that working hours. We also the mold of products When the storm hit, more, Americans face establishes integrated closely monitor our claim traditionally offered by we were ready to act. greater exposure as our state and national requirement index, many insurers by pre- In the weeks that fol- population shifts to catastrophe funds a series of measures that senting consumers