User Information Truck Toll in Germany

TRUCK TOLL IN GERMANY

USER INFORMATION

Updated edition Commissioned by 2021 Dear reader,

Toll Collect GmbH operates the satellite-supported truck toll system in Germany. As a company organised under private law that works on behalf of the Federal Ministry of Transport and Digital Infrastructure (BMVI), Toll Collect is responsible for all of the details of toll collection and payment. The tolls collected are paid by Toll Collect and forwarded to the German treasury on a daily basis.

The toll requirement applies to all domestic and foreign vehicles and vehicle combinations weighing 7.5 tonnes or more that drive on motorways, including fuel stations and service areas, and on all federal trunk roads, even in urban areas, which amounts to almost 52,000 kilometres of road subject to toll.

A satellite-assisted toll system is the best choice for such a large network of toll roads. In particular, automatic toll collection via the On-Board Unit (OBU) offers everyone un- equivocal advantages, since it permits drivers to change their routes at any time, for example. This provides lexibility and saves transport and logistics companies time and money on a daily basis.

Even without an OBU however, Toll Collect’s straightforward and practical log-on options: a free app, online log-on and modern toll terminals, enable uncomplicated and rapid payment.

The technical design of the Toll Collect system also means that it supports other toll systems. The TOLL2GO service has been offered in conjunction with ASFINAG, the Aus- trian toll operator, since 2011. TOLL2GO enables the toll for vehicles of 7.5 tonnes or more to be paid in Austria using the Toll Collect On-Board Unit installed in the truck.

This brochure contains everything you need to know about the truck toll in Germany – from registration to log-on options, through to the toll statement.

We hope you always have a good journey.

Your Toll Collect

1 CONTENTS

Overview ...... Payment methods ...... . Payment methods for registered customers ...... ¤ Toll requirement ...... .. Settlement by credit account ...... ¤ . Vehicles subject to toll ...... .. Toll Collect direct debit ...... ¤ . Toll road network ...... .. Other payment methods ...... ¤ . Toll-free and toll-exempt ...... . Payment methods for non-registered customers / non-registered . Responsibilities ...... ¢ customers with log-on account ...... .. Toll Collect’s responsibilities ...... ¢ .. Cash ...... .. Responsibility for enforcement and fine proceedings: .. paysafecard ...... Federal Office for Goods Transport (BAG) ...... £ .. Fuel and credit cards ...... .. Responsibility for the toll road network: German Federal Highway Research Institute (BASt) ...... £ Invoicing for registered customers ...... . Regular toll statement ...... ¥ Registration ...... . Exceptional statement ...... ¢ Log-on options ...... . Complaint: toll statement ...... ¢ . Automatic log-on using an On-Board Unit ...... . Toll-related supplementary services ...... ¢ .. Operation of the On-Board Unit ...... Enforcement ...... .. Installation of the On-Board Unit ...... ¤ ¥. Automatic enforcement ...... . Manual log-on ...... ¥. Stationary enforcement ...... .. Log-on via the app ...... ¥. Mobile enforcement ...... .. Online log-on ...... ¥. On-site enforcement ...... .. Log-on at toll terminal ...... ¥.¤ Consequences of toll violations ...... .. Cancel and change using the manual log-on procedure ...... ¥ ..¤ Refund request ...... ¢ Data protection ......

Toll amount ...... Service and contact ......

2 3 1

In order to take advantage of automatic Legal basis for distance-based toll collection: OVERVIEW toll collection with an OBU, customers J German Federal Trunk Road Toll Act (BFStrMG) from 12 have to register their company and their July 2011 (BGBl. I, p. 1378), most recently modified by arti- vehicles subject to toll in the Toll Collect cle 5 of the law of 29 June 2020 (BGBl. I, p. 1528). customer portal. Each vehicle is then J Truck toll regulations regulating the provision of proof of equipped with an On-Board Unit at the correct toll payment and the refunding of toll charges workshop of one of our service partners. (German Truck Toll Regulations - LKW-MautV) of 25 June Registered customers can pay the toll 2018 (BGBl. I p. 1156), modified by article 1 of the regula- with their credit card or fuel card, transfer tion for amendment of the German Truck Toll Regula- funds to their credit account with Toll Col- tions of 19 December 2018 (BGBl. I p. 2700) lect, or have the toll amount debited from J Regulation on the Transfer of Powers to Issue Regula- their bank account via SEPA direct debit. tions to the Federal Office for Goods Transport (BAG) (BAG transfer regulation – BAGÜV) dated 14 January 2016 (BAnz Toll Collect offers modern log-on options AT 26.01.2016 V1), modified by article 1 of the regulation for manual toll payment with the same dated 11 July 2018 (BAnz AT 30.07.2018 V1) user interface. Log-ons and cancellations J Regulation on the definition of deviating toll junctions can be done lexibly using the app, online for federal trunk roads (federal trunk road toll junction or at a toll terminal. Each available man- regulation – BStrMKnotV) dated 31 July 2018 (BAnz AT ual log-on method can be used without 17.08.2018 V1), modified by article 1 of the regulation dat- having registered with Toll Collect first. ed 12 November 2019 (BAnz AT 04.12.2019 V2) Customers simply pay for their journeys subject to toll in advance using the pay- The currently valid versions of all relevant legal bases are ment method on file (only applies for available at www.gesetze-im-internet.de. customers with registration or log-on account), a credit card or fuel card, cash or a paysafecard. The Toll Collect customer service team will gladly help with any questions on payment methods and about the entire toll system.

The toll requirement in Germany applies The Toll Collect toll system provides two to all domestic and foreign vehicles and log-on options for paying the toll: vehicle combinations weighing 7.5 tonnes J automatically during the journey via or more that drive on all motorways, in- On-Board Unit (OBU) installed in the cluding fuel stations and service areas, vehicle, or and on all federal trunk roads, even in ur- J manually before the journey begins us- ban areas. ing the app, online or at a toll terminal.

4 5 Mautsystem_Karte2012_08_DV_A2mBeschn.pdf 1 14.09.12 13:07

2 A liability to a toll applies if the vehicle or TOLL REQUIREMENT vehicle combination falls into one of the two alternative categories set out in Sec-

tion 1 paragraph 1 clause 2 no. 1 German C M

Federal Trunk Road Toll Act (BFStrMG). CMY

Vehicles that are intended for transportation of goods (1st alternative) are subject to toll regardless of whether J a journey is for private purposes, J goods are actually being transported, J transportation of goods is for commer- Toll Act (BFStrMG), the following sections of cial or internal purposes (intercompa- motorway have no toll requirement: ny traffic), or J Sections of A 6 motorway from the Ger- J the affected vehicle is exempt from ve- man / French border to the Saarbrück- hicle tax. en-Fechingen junction in both directions, J Sections of A 5 motorway from the Ger- Where any vehicles or vehicle combinations man / Swiss border and the German / are used for the transportation of goods French border to the Müllheim/Neuen- subject to payment or for business pur- berg junction in both directions, poses (commercial goods transportation or J Sections of motorway for use of which a intercompany traffic), a toll requirement ex- toll is levied in accordance with the ap- ists as defined by the 2nd alternative. plicable version of Section 2 of the Pri- vate Financing of Trunk Roads Act of 30 Regardless of their country of origin, all August 1994 (BGBl. I, p. 2243). customers must pay the toll for the distance travelled by their vehicles subject to The toll road network in Germany now toll on toll roads. covers around 39,000 kilometres of federal trunk roads and 13,000 kilometres of motorways (one direction). The German Federal Office for Goods . Vehicles subject to toll . Toll road network Transport (BAG) publishes the current toll road network on the Internet. All federal Vehicles subject to toll are defined as all The toll requirement applies on all motor- . Toll-free and toll-exempt motorways and federal trunk roads subject commercial vehicles or vehicle combina- ways, including fuel stations and service to toll are listed at www.mauttabelle.de. tions with a gross vehicle weight above 7.5 areas, unless explicitly excluded below, In accordance with the German Federal tonnes, which and all federal trunk roads. According to Trunk Road Toll Act (BFStrMG), certain ve- J are intended for transportation of the German Federal Trunk Road Toll Act hicles and vehicle combinations (“vehi- goods (1st alternative), or (BFStrMG), motorways are all federal trunk cles” for short) are not subject to the toll. J are being used for this purpose (2nd roads formally designated as motorways. On the one hand, these are vehicles that alternative) are subject to toll. do not fall under the definition criteria of a In accordance with Section 1 paragraph 3 vehicle subject to toll (toll-free vehicles) no. 1 to 3 of the German Federal Trunk Road and, on the other hand, vehicles for which

6 7 2 TOLL REQUIREMENT

the legislature has created special exemp- person and circus trade, registering, unnecessary stops, checks . Responsibilities tions (toll-exempt vehicles). Whether a ve- 5. Vehicles used by non-profit-making or and investigations are avoided. Registra- hicle is or is not subject to toll is directly charitable organisations to transport tion is valid for a maximum of two years. It .. Toll Collect’s responsibilities determined by the law in all cases. On-de- emergency aid in serious humanitarian can then be extended. Any registration mand determination by the German Feder- crises, that is not extended by the date of expiry The legal toll regulations set out in detail al Office for Goods Transport (BAG) or 6. Agricultural or forestry vehicles in automatically lapses. the vehicles and routes for which a toll is Toll Collect is neither provided for nor re- accordance with Section 2 paragraph 1 to be paid, how it is to be collected and quired. number 7 of the German Road Haulage All information provided on the form for how compliance with the toll requirement Act and the associated empty trips, registration of toll-exempt vehicles must is to be enforced. These toll requirement Vehicles that do not fall under the legal 7. Electric vehicles as defined in Section 2 be truthful and complete. The company is regulations set out the framework within definition of a vehicle subject to toll (ac- number 1 of The Electric Mobility Act in responsible for the accuracy and com- which Toll Collect operates as a company cording to Section 1 paragraph 1 clause 2 of the respective valid version, pleteness of the information for registra- organised under private law that works the German Federal Trunk Road Toll Act 8. Vehicles predominantly powered by tion of a toll-exempt vehicle (self-decla- on behalf of the Federal Ministry of Trans- (BFStrMG)), are vehicles that natural gas in the period from 1 Jan- ration principle). The registration of the port and Digital Infrastructure (BMVI). a) are neither structurally intended for uary 2019 to 31 December 2023. The vehicles implies no legal recognition of Toll Collect has implemented the toll sys- road haulage (e.g. self-propelled work- prerequisite for a toll exemption for toll-free or toll-exempt status by tem and operates it. ing machines) natural gas vehicles is that the vehicles Toll Collect or the German Federal Office b) nor used for commercial road haulage are predominantly powered by natural for Goods Transport (BAG). These respon- In addition, Toll Collect has been appoint- or own-account transport operations for gas, i.e. natural gas (NG), compressed sible authorities are entitled to verify the ed as an entrusted contractor to carry out charged or business-related transporta- natural gas (CNG) or liquefied natural accuracy of the information provided at the following tasks: tion of goods (in accordance with Sec- gas (LNG). From 1 January 2024, the par- any time. For the relevant requirements, J identification of road usage subject to tion 1 of the German Road Haulage Act tial toll rates for infrastructure costs refer to Section 1 paragraphs 1 and 2 of toll, (GüKG)). pursuant to section 3(1)(1) BFStrMG the German Federal Trunk Road Toll Act J verification of correct toll payment, (German Federal Trunk Road Toll Act) (BFStrMG). J retrospective collection of a toll in cer- Toll exemption only results if both require- and the noise pollution costs caused tain cases. ments are fulfilled. pursuant to section 3(1)(3) BFStrMG shall be payable for vehicles powered Toll Collect has no inluence on the deci- In addition, as set out in Section 1 para- by natural gas. sion as to what vehicles are subject to toll, graph 2 of the German Federal Trunk Road which routes are subject to toll, the level of Toll Act (BFStrMG), the following vehicles The prerequisite for toll exemption, in the toll rates and which emission classes are and vehicle combinations are toll-exempt: cases listed in numbers 2 to 4, is that the defined. These decisions are made by the 1. Buses and coaches, motor vehicles are outwardly recognisa- government. 2. Vehicles owned by the military, the bly intended for the respective purpose. police authorities, civil defence and disaster control vehicles, fire service In the case of vehicle combinations, the and other emergency vehicles and fed- motor vehicle is generally decisive for the eral government vehicles, toll exemption of the combination for all 3. Vehicles used exclusively for road constellations of cases in numbers 1 to 8. maintenance and road operation, including road cleaning and winter ser- Toll Collect offers the opportunity to reg- vices, ister toll-exempt vehicles. This is not ob- 4. Vehicles used exclusively in the show- ligatory – registration is voluntary. By

8 9 2 TOLL REQUIREMENT

3 .. Responsibility for enforce- .. Responsibility for the toll road ment and fine proceedings: network: German Federal REGISTRATION Federal Office for Goods Highway Research Institute Transport (BAG) (BASt)

The Federal Office for Goods Transport Determining the toll route network is (BAG) is responsible for checking the toll the responsibility of the German Federal has been paid correctly and for punishing Highway Research Institute (BASt). On the violations of the toll requirement. If it is basis of the Federal Information System identified that the toll due for a vehicle for Roads (BISStra), into which the data subject to toll having driven on a toll road is entered by the federal states, e.g. when has not been paid, or has been paid incor- new route sections are completed, the toll rectly, the toll for the distance travelled road network is updated on a monthly to will be collected retrospectively. If the ac- bi-monthly basis. The updated toll tables tual distance travelled subject to toll can- created based on this data are published not be determined, the toll will be levied on the Internet at www.mauttabelle.de. retrospectively for a standard distance of 500 kilometres. For enforcement purposes the Federal Office for Goods Transport (BAG) records the required information such as the licence plate number and tariff characteristics. It then initiates proceedings to impose a fine. Fines can be up to 20,000 euros.

The first step to ensure convenient toll during their user registration on the por- payment is quick and straightforward reg- tal. Customers who are already registered istration of the transport company and its with Toll Collect and want to use the cus- vehicles subject to toll with Toll Collect tomer portal can request the relevant ac- using the customer portal. The customer tivation codes via the contact form or the portal is a secure website available for website www.toll-collect.de. use in various languages. In the portal, customers can see an over- New customers create their future access view of their current company and vehicle data for the Toll Collect customer portal data. New vehicles can be registered and

10 11 3 REGISTRATION

4 existing, saved vehicle data can be be viewed and changed by the custom- changed with just a few clicks. Vehicle er at any time. LOG-ON OPTIONS data can be changed by selecting “Dis- J The contract information and current playing and changing vehicles”. In addi- payment method can be changed. tion to the emission class, the number of J The current invoicing documents, such axles and the gross vehicle weight, the li- as toll statements, itemised journey cence plate number and country code can lists, journey details and invoices can also be changed. The necessary proof, be viewed and downloaded. such as the vehicle registration certificate, J The customer can view journeys that can be uploaded in the customer portal. have not yet been charged as well as Once the required changes have been outstanding statements. made, the customer receives a written confirmation. Alternatively to registration using the customer portal, guides to form completion for the German registration form can also be requested from Toll Collect customer service or downloaded from the Internet in 23 additional languages. The documents must then be printed, signed and returned to Toll Collect by e-mail, fax or post with a company stamp.

The Toll Collect customer portal offers many advantages: J Rapid registration of vehicles subject to toll: Directly ater receiving the registration confirmation, the customer The toll is only due when roads subject to . Automatic log-on using can make an appointment to have the toll are used. The Toll Collect system for On-Board Unit On-Board Unit installed at a service toll collection operates according to this partner workshop. principle. The company simply selects Ater registering the transport company J Existing vehicle data can be changed whether they want to pay the toll using and the vehicles subject to toll with easily and synchronised to the On- the automatic or manual log-on proce- Toll Collect, any customer who wishes to Board Unit via mobile radio. dure. can have an On-Board Unit installed in J Deregistering vehicles without an On- their vehicle by a service partner work- Board Unit – even for vehicles with shop. Collection and payment of the toll OBUs already removed – can be done via the On-Board Unit is the simplest and directly in the portal. most convenient way for the transport J Current customer and vehicle data can company to pay the toll.

12 13 4 LOG-ON OPTIONS

.. Operation of the The OBU sends the vehicle-specific charac- .. Installation of the On-Board Unit teristics to the computing centre in a On-Board Unit time-delayed and encrypted manner. The The OBU switches on automatically when data is allocated to the toll road network Customers make an appointment with the ignition is started. The drivers must when it arrives at the Toll Collect comput- a service partner workshop authorised check the data entered (number of axles, ing centre. Aterwards, the toll for the by Toll Collect for installation of the On- gross vehicle weight and emission class) roads subject to toll is calculated in the Board Unit. These workshops are specially before every journey and must edit it if computing centre based on the vehi- selected and trained by Toll Collect and necessary. cle-specific tariff characteristics. can be found throughout Germany and in many European countries. To search The gross vehicle weight specified by the The number of axles, the country that the for local service partners, simply go to customer at the time the vehicle was regis- Registration Regulations. As of the begin- truck subject to toll is travelling in (DE, AT) www.toll-collect.de/go/partner-en. Just tered is usually saved permanently on the ning of 2019, support and fith-wheel loads and the weight class will appear on the enter the street, town or post code to On-Board Unit. If it changes due to a trailer are no longer included in this calculation. display during the journey. The green LED display the closest service partner work- being attached/detached, the gross vehi- will indicate correct toll collection. If this is shops. cle weight must be adjusted on the OBU Furthermore, the current number of axles not the case, the user manual can help to before starting a journey. Ater an ignition is to be adjusted if the gross vehicle weight find possible causes. The current user cycle, the weight that was set for the last is greater than 18 tonnes and the number manual is available to download from the journey is always displayed. of axles deviates from the personalised download centre on www.toll-collect.de. number of axles on the OBU. It is also pos- For vehicles weighing 7.5 tonnes or more, sible for vehicles and vehicle combinations the weight is declared in increments of 1.5 with a gross vehicle weight up to 18 tonnes tonnes. The weight class cannot be set to give the number of axles. Lit axles and lower than the gross vehicle weight regis- any type of tandem axles also count as ax- tered during the vehicle registration. Once les. your journey has started, the OBU display will continuously show the selected weight Drivers have the option of entering a cost class: centre to facilitate the later assignment of The On-Board Unit is available free of their journeys to certain orders in compa- charge and remains the property of Toll < 7.5 tonnes ny accounting. Collect when installed. The installation ≥ 7.5 tonnes – 11.99 tonnes The toll to be paid is assigned to the cus- costs and other expenses involved are ≥ 12 tonnes – 18 tonnes The current trip can be terminated in terms tomer based on the vehicle’s licence plate paid by the company. The maximum in- > 18 tonnes of calculations by triggering a cash closure. number; the transport company then re- stallation time is four hours per vehicle. This means that toll amounts will be avail- ceives a toll statement on a monthly basis For a new vehicle, this time can be signifi- To determine the gross vehicle weight of able quickly for reuse in the customer por- if a toll is due. cantly reduced if the truck is factory-fitted vehicle combinations, the gross vehicle tal under “Uncharged journeys”. with a cable set for the On-Board Unit weights of the individual vehicles is simply Information on journeys that haven’t been installation. added, contrary to the German Road Traffic calculated yet can be found on the customer portal. The information about the As well as fitting of the On-Board Unit, Not subject to toll individual journeys and associated toll installation involves the following steps: amounts are accessible in the “Uncharged J Personalisation of the On-Board Unit on , t , t to t t to ¡ t ¢ t journeys” section. site by the service partner workshop

14 15 4 LOG-ON OPTIONS

(loading of vehicle and customer data), then plot the origin, via and destination setting up a log-on account, it is possible on any Internet-capable device (e.g. PC, J Relocation of the antenna and DSRC points of the journey by entering the ad- to save information regarding the vehicles smartphone or tablet), stationary or mo- cable, plus installation of the DSRC dress, selecting points of interest (POIs) that are frequently logged on manually, bile. The application is supported by the module, or by clicking on the map (address-based, frequently travelled routes and up to three most popular Internet browsers. J Connection to a suitable speed signal, vehicle-specific route planning for the en- payment methods. This makes the log-on J Connection to the vehicle electrical sys- tire German road network). The toll is process more efficient and saves time. The You can access the start page of the online tem, then calculated for the selected route customer can manage and delete the data log-on at www.toll-collect.de by selecting J OBU installation, test drive and cus- within the toll road network. saved by them in the app or in the online “Log Route”. Here as well, customers can tomer briefing, log-on system at any time. log on in German, English, French and J Confirmation of proper installation of The manual log-on procedure offers many Polish. No special sotware is required for the On-Board Unit on an installation advantages: this. certificate both by the customer and by J Each company can use any available .. Log-on via the app the service partner workshop. manual log-on method without having Registered customers can use their access to register in advance. Toll Collect offers an app for smartphones data for the Toll Collect customer portal J The address and vehicle-specific route and tables – the most lexible way to ac- for online log-on. Data saved in the cus- . Manual log-on planning service for the entire German cess the manual log-on system. With it, tomer portal, such as vehicle data, will road network with selection of origin, log-ons can be done from anywhere, at therefore be rapidly available for manual Manual log-on for toll payment offers destination and via points allows for any time using a smartphone or tablet – log-on and the payment is carried out via everyone the right type of access for their custom route planning by entering an even directly from a parked vehicle. The the payment method saved. Unregistered needs. address, selecting PoIs or clicking on app supports operation in German, Eng- customers can log on either using the log- the map, and also includes non-toll lish, French and Polish. on account they created or simply online These log-on options include: routes. The suggested route can be without advance registration. J Log-on via the Toll Collect app, changed by setting via points. The Toll Collect app can be downloaded J online log-on, which can be used on J The route calculation takes vehi- free of charge from the respective stores stationary PCs as well as on mobile de- cle-specific traffic restrictions such as of major operating systems (Android, iOS). .. Log-on at toll terminal vices such as tablets and smartphones, closures or weight restrictions into J as well as log-on at a toll terminal in consideration. All customers, whether registered or not, Germany and abroad. J At the end of the log-on procedure, .. Online log-on can log on manually at a toll terminal there are also navigation instructions which bears a “Toll Collect” label. The technical implementation and design in addition to the log-on receipt, if de- Online log-on now works regardless of are the same for all options for accessing sired. the type of customer (registered or not) Modern toll terminals (indoor and outdoor the manual log-on procedure. Regardless J All documents can be printed out, terminals) are available for log-on at major of the option by which the toll is manually downloaded, sent via unencrypted petrol stations, truck stops and rest areas paid, the user interface remains consist- e-mail or the log-on number can be in Germany as well as along the border in ent, enabling rapid and straightforward sent to a mobile phone via SMS. neighbouring countries. log-on. It is possible to log on up to J For example, with the manual log-on 24 hours in advance. procedure, it is even possible to log on Registered customers also use their access a journey online and cancel it and log data for the Toll Collect customer portal to Ater entering the journey start time, the on again on the road via the app. log on at the terminals. This means all reg- drivers enter all relevant vehicle data, istered vehicles and payment methods such as the licence plate number, number In addition, manual log-on offers another stored on the customer portal can be used of axles, emission class and weight class, service to non-registered customers: By for manual log-on.

16 17 4 LOG-ON OPTIONS

The log-on procedure is similar to that for this case, the nearest toll terminal will be minutes of log-on are excepted, provided buying a train ticket. It involves using a displayed automatically. the period of validity has not yet begun at touch screen and a PIN keypad. the time of cancellation. For all other can- The mobile online search is optimised for cellations, a fee of 3 euros is charged. In addition to printing out the documents iOS and Android operating systems and Cancellation is not possible if the amount (incl. log-on receipt, directions), drivers Chrome and Firefox browsers. The search to be refunded or the available credit is can also use a toll terminal to send them- function can of course also be used on a less than or equal to the cancellation fee selves all of the documents via unencrypt- PC by going to www.toll-collect.de. of 3 euros. ed e-mail. Journeys can no longer be cancelled with Cash payment is possible at all of the toll .. Cancel and change using the Toll Collect once the log-on receipt period terminals; the payment must be made di- manual log-on procedure of validity has elapsed. rectly to the leaseholder of the toll station, in euros or the locally accepted currency. Routes subject to toll can be cancelled if the total logged-on route has not yet .. Refund request been travelled and the time of cancellation is before expiry of the period of va- Ater expiry of the period of validity for lidity for the logged-on route. To change the log-on, customers can request a re- the logged-on route, simply cancel the fund of the toll paid from the Federal Of- route, then log on the new route. fice for Goods Transport (BAG). Evidence must be provided that there are genuine For cancelling the manual log-on, you can reasons why a prior claim could not have use any desired log-on option for the can- been made. This must be done within two cellation, regardless of the original log-on months of the end of the log-on receipt option used. For example, if the driver period of validity. The corresponding form logged on at a toll terminal, they or some- can be downloaded from the Internet at Moreover, cashless payment with an ac- one else from the company can cancel/ www.bag.bund.de or requested from the cepted credit card or fuel card, or paysafe- change the route via online log-on or by following address: card, is possible at all terminals. Registered using the app. customers pay using the saved payment Bundesamt für Güterverkehr (BAG) method. The amount to be refunded to the cus- Werderstraße 34 tomer is refunded to the originally used 50672 Köln You can locate toll stations and service payment method ater the cancellation. If Germany partners on the go simply by perform- a cash payment was used to log on, it is ing a location search on the website necessary to file a “Refund application The refund procedure at the Federal Of- www.toll-collect.de/go/terminal-en. All due to cancellation”. The amount is then fice for Goods Transport (BAG) is subject you have to do is enter the street, town or immediately transferred to the bank ac- to charges. The processing fee is 20 euros. postcode to display the closest toll station. count specified.

It is much easier if the tracking feature on There is a charge for changes and cancel- the smartphone or tablet is activated. In lations. Immediate cancellations within 15

18 19 5 For vehicles that do not belong to any Determination of the emission class TOLL AMOUNT emission class or emission class S1 the for a vehicle subject to toll toll rates for category F apply, for vehicles in emission class S2 the rates for category For domestic vehicles registered in Germa- E. Vehicles in emission class S3 fall under ny using standard EU vehicle documents, category D. Vehicles in emission class S2 the emission class can be determined by with a particulate reduction system from the text in section 14 or the key number particulate reduction class* 1, 2, 3 or 4 use for 14.1. Further information about the in- the lower toll rates for category D. For ve- dividual emission classes is provided in the hicles in emission class S4 and S3 com- “Guide to determining emission classes” bined with particulate reduction class* 2, online at www.toll-collect.de. 3 or 4 the rates for category C apply. For vehicles in emission classes S5 and EEV class 1 the category B rates are applicable and for vehicles in emission class S6 the rates for category A.

Emission classes according to the German Federal Trunk Road Toll Act (BFStrMG)

Category Category Category Category Category Category A B C D E F S, S, S, no Emission class S EEV Euro ¤ S S with PRC * S with PRC * emission class Euro , Euro , Euro , Euro emission class Euro EEV Euro ¤ Euro Euro º PRC * Euro º PRC * Euro £

Toll emission class** £ £ £¤ £ £ £ £

* Particulate reduction classes are retrofitting standards to lower particulate emissions. For category D, particulate reduction class The toll is determined based on the dis- to the emission class. Every vehicle is as- or higher is required; for category C, particulate reduction class ¢ or higher is required. tance travelled by the vehicle on roads signed to one of six categories A, B, C, D, E ** The toll emission class is displayed in the rate information of the itemised journey list and the journey details. subject to toll and a toll rate in cents per and F according to its emission class. kilometre, which can be broken down into Specifying the emission class is the re- three parts: costs of air pollution, costs of sponsibility of the company which, ac- noise pollution and infrastructure costs. cording to the self-declaration principle, is obliged to provide correct data relevant The proportion of the toll rate that goes for the toll. The proportion of the toll rate towards infrastructure costs depends on for noise pollution is charged equally as a the axle and weight class; the proportion lump sum for all vehicles. of the toll rate that goes towards the air pollution caused is determined according

20 21 5 TOLL AMOUNT

Toll rates per kilometre since // German Federal Office for Goods Transport (BAG) by showing data (emission class, number of axles and appropriate documents (Section £ of the German Federal Trunk gross vehicle weight), TOLL-EasyChange Road Toll Act (BFStrMG) in conjunction with Sections ¤ and ¢ of can also be used to change the licence 1 2 3 4 the German Truck Toll Regulations (LKW-MautV)). For domestic plate number and the country code. This vehicles registered in Germany using standard EU vehicle docu- Proportion of toll Proportion of toll prevents workshop costs and downtimes. rate * for external rate * for external Proportion of ments, the emission class can be identified based on the text in Emission costs costs Axle and weight toll rate * for section ¨ or the key number for ¨. (Section © German Truck class Air pollution Noise pollution class infrastructure Toll rate * Changing the licence plate number can be Toll Regulations). done conveniently in the Toll Collect cus- ,–, t ¥,£ , tomer portal. The next time the On-Board – t ,¤ , For vehicles registered outside of Germany, time-based pre- Unit is started up, the change request in Euro , £, ¢ t to axles ,£ , sumptions apply if the emission class cannot be proven in an- the customer portal is then indicated by

¢ t from axles , , other way, in particular with documents attesting the fulfilment “NEW VEHICLE DATA REQUESTED” appear- of certain environmental requirements in ECMT transport (Euro- ing for a short time in the On-Board Unit ,–, t ¥,£ , pean Conference of Ministers of Transport), (Section ª of the display. The message “VEHICLE DATA UP- Euro , – t ,¤ , , £, German Truck Toll Regulations). The road user subject to toll is DATE” does not appear until ater the next EEV ¢ t to axles ,£ , responsible for demonstrating and proving all data relevant for ignition cycle, and the changed data is ¢ t from axles , , toll collection. Failure to provide proof will be penalised with a displayed for a few seconds. Once the ,–, t ¥,£ , fine. change has been made in the Toll Collect

Euro , – t ,¤ , systems, the customer receives a written Euro ¨ , £, confirmation. As soon as the new data is ¢ t to axles ,£ , PRC ** TOLL-EasyChange loaded in the On-Board Unit, the kilo- ¢ t from axles , , metres travelled are invoiced at the po- ,–, t ¥,£ , TOLL-EasyChange is available for changing tentially different rates. Euro , – t ,¤ , the vehicle data for a truck with an On- Euro ¨ , £, PRC ** ¢ t to axles ,£ , Board Unit. Once the change request has Until the change request is completed, been issued, the changed vehicle data is the OBU should be set to “MANUAL TOLL ¢ t from axles , . simply transferred to the On-Board Unit COLLECTION” and toll should be paid via ,–, t ¥,£ , via mobile radio. In addition to the vehicle one of the manual log-on options. – t ,¤ , Euro , £, ¢ t to axles ,£ ,

¢ t from axles , , ,–, t ¥,£ ,

Euro , – t ,¤ , ¥,¤ £, Euro ¢ t to axles ,£ ,

¢ t from axles , ,

* All information on toll rate and toll rate proportions are in Note: The tandem axle counts as two axes, the tridem axle cents per km. counts as three axes. Li«t and retractable axles are always taken ** Particulate reduction classes are retrofitting standards to into account, regardless of whether a vehicle axle is being used reduce particulate emissions. For category D, particulate red- or is li«ted during transportation, in other words has no road uction class or higher is required; for category C, particu- contact. The road user subject to toll must prove the accuracy late reduction class ¢ or higher is required. of all relevant data for toll collection when requested by the

22 23 6 . Payment methods for .. Toll Collect direct debit PAYMENT METHODS registered customers Toll Collect direct debit is an exceptional- Companies who register with Toll Collect ly straightforward and uncomplicated can take advantage of various methods payment method. Toll Collect collects due for paying their toll. amounts from the company’s bank account via SEPA direct debit. Before each withdrawal, the customer will receive a .. Settlement by credit account notification of the debit amount by e-mail. The customer transfers the projected toll amount in advance to their Toll Collect Advantages: credit account. The transfer is made to the J The customer receives a payment term following bank account, specifying the of up to 30 days by paying “on account”. user ID and the word “Maut” as the “Refer- J Transparent invoicing: The toll state- ence”: ment and the debited amount match. J The Toll Collect direct debit is free of Recipient: Toll Collect GmbH charge – Toll Collect does not charge Bank: Helaba any additional fees. IBAN: DE88 3005 0000 0001 6401 19 J Toll Collect guarantees an unlimited BIC/Swit code: WELADEDD driving limit for trouble-free payments.

If you need it to go quicker Further information is available at www.toll-collect.de/go/directdebit-en or When loading the credit account, the usu- directly from Toll Collect customer service. al bank processing times, which can differ by bank and country, have to be observed. If you need it to go quicker, the toll credit .. Other payment methods can always be topped up via Paytoll (www.paytoll.eu) using a credit card; the Moreover, it is possible to pay the toll The following payment methods are available for payment of the toll: amount is credited the same day. through a payment services provider who guarantees to Toll Collect that the toll Unregistered customers / Customers Customers can call Toll Collect customer payments due will be settled up to the Registered customers with a log-on account service at any time to request their up-to- agreed credit limit. date credit balance. J Settlement by credit account J Cash J Toll Collect direct debit J paysafecard J Credit cards J Credit cards J Fuel cards J Fuel cards

24 25 6 PAYMENT METHODS

Credit cards . Payment methods for unregis- safecard PIN. For more information visit tered customers / unregistered www.paysafecard.de. To pay the toll using a credit card, the cus- customers with a log-on account tomer must first set up a contract with a credit card provider accepted by Toll Col- For the manual log-on using the app, on- .. Fuel cards and credit cards lect. The customer then pays the toll to line log-on or at the toll terminal, unreg- Toll Collect as part of the agreed credit istered customers and customers with a Similarly, a fuel or credit card can be used card contract with the provider. log-on account can use different pay- for cashless payments with all manual ment methods. log-on options. The cards accepted by Fuel cards Toll Collect can be checked online at any time at www.toll-collect.de or requested To pay the toll using a fuel card, the cus- .. Cash from customer service. tomer must first set up a contract with a fuel card issuer accepted by Toll Col- Customers can pay the toll in cash in eu- lect. The customer then pays the toll to ros or in the currency accepted locally at Toll Collect as part of the agreed fuel card all toll terminals. contract with the provider.

The credit cards and fuel cards accepted .. paysafecard by Toll Collect can be checked online at any time at www.toll-collect.de or re- Toll Collect offers an electronic prepaid quested from customer service. payment method for the manual log-on procedure. with which customers can pay Further information is available on the for log-on via PC, smartphone, tablet, at card provider’s website. the terminal and using the app. paysafe- cards are available at paysafecard sales points, such as petrol stations, post of- fices and kiosks. The toll due is simply paid online by entering the 16-digit pay-

26 27 7 cessed through the Toll Collect customer purpose. It can be downloaded from INVOICING FOR REGISTERED CUSTOMERS portal. Explanations of the toll statement, www.toll-collect.de or requested from cus- itemised journey list and journey details tomer service. The data is deleted once the are available in the download centre at statutory retention periods have expired. www.toll-collect.de.

. Toll-related supplementary . Exceptional toll statement services

In addition to the regular toll statement, Toll-related supplementary services are it is possible that exceptional statements all Toll Collect services used in the invoic- will be issued. There are currently three ing period, e.g. second copies of toll reasons for issuing an exceptional toll statements or of itemised journey lists. statement: Any claims for compensation, e.g. for the J If the credit account reaches a negative loss of an On-Board Unit, are also invoiced balance: The statement is marked “Son- as toll-related supplementary services. deraufstellung” (“Exceptional state- Further information on supplementary ment”). services and the associated prices can be J If the payment method is changed: The found in the service description and price statement is marked “Sonderaufstel- list, both of which are available at lung nach Zahlwegwechsel” (“Excep- www.toll-collect.de. tional statement ater change of payment method”). The statement for toll-related supple- J Upon reaching a monthly limit agreed mentary services is issued separately with the payment services provider: from the toll statement; i.e. the customer The statement is marked “Sonderauf- receives a separate invoice. It will be is- stellung” (“Exceptional statement”). sued via the same contact method as is selected for the toll statement. Payment . Regular toll statement soon as the toll statement is available in In all three cases, the exceptional state- is normally made using the payment the customer portal, Toll Collect will in- ment contains the same information as the method agreed. Settlement by credit ac- Every registered customer receives a toll form the customer of this by email. On re- regular toll statement. count is an exception to this. In this case, statement on a regular basis, currently quest, the customer can also receive a free the amount must be transferred to a sep- once a month. This shows the total toll itemised journey list, which is also avail- arate account that is specified on the in- amount incurred in an invoicing period, able on the customer portal or by post. . Complaint: toll statement voice and differs from the actual credit including the share paid for the external The itemised journey list is a detailed list account for the toll. costs (for air and noise pollution). Under of the toll-liable journeys made, enabling If there are any queries relating to the some circumstances, a toll statement can the individual toll amounts to be precise- toll statement, customers can contact also include toll charges due from a previ- ly tracked. The journey details allow you Toll Collect customer service in writing ous invoicing period but not yet paid. to call up individual log-on numbers and or by telephone. Complaints must be view the associated individual costs based made within two months of receipt of You can receive the toll statement in the on a detailed list of journey sections. the toll statement and must be in writing. Toll Collect customer portal or by post. As These journey details can only be ac- Toll Collect provides a form for this

2828 29 8 was entrusted to Toll Collect by the feder- for the accuracy of the data to be trans- ENFORCEMENT al government. ferred. For vehicles subject to toll without an OBU or that have an OBU that is Toll enforcement is carried out round the switched off, the licence plate is used by clock on all sections of the toll road net- the Toll Collect computing centre to de- work. termine whether a valid log-on exists.

The German Federal Trunk Road Toll Act . Automatic enforcement (BFStrMG) contains strict provisions for detection of vehicles by the enforcement Automatic enforcement is performed on gantries and enforcement pillars. Only motorways via 300 enforcement gantries data from vehicles subject to toll suspect- and on federal trunk roads via approxi- ed of breaching the duty to cooperate will mately 600 enforcement pillars. Both en- be transmitted to the control centre (sus- forcement facilities function according to picious case). In all other cases, the image a similar principle. and suspicious case data is already deleted at the control location.

If there is suspicion of a toll offence, Toll Collect conducts the necessary investigations and any retrospective toll collection. Toll Collect forwards any information relevant to the proceedings to the Federal Office for Goods Transport (BAG). The data is deleted once the process has been completed.

Neither the enforcement gantries nor the The enforcement gantries and pillars are enforcement pillars carry out general stationary devices that check whether a road traffic controls (e.g. for exceeding Enforcement of the toll requirement is port (BAG) can also carry out operational vehicle is subject to toll and whether the the speed limit). They check exclusively split between the Federal Office for Goods inspections of the transport companies at toll-relevant vehicle data has been cor- whether vehicles subject to toll have Transport (BAG) and Toll Collect. The Fed- their sites. All offence proceedings are in- rectly declared in lowing traffic when they properly entered the toll-related vehicle eral Office for Goods Transport (BAG) im- itiated and carried out by the Federal Of- are passed or passed through. When a ve- data. plements enforcement of vehicles in road fice for Goods Transport (BAG). hicle passes by, an overview, side view and traffic both on motorways and on federal licence plate image are generated. trunk roads. Federal Office for Goods Toll Collect is responsible for operating . Stationary enforcement Transport (BAG) agents can also select the automatic enforcement via enforce- If the vehicle is equipped with an OBU, a and perform stationary enforcement on ment gantries and enforcement pillars. check is performed to ascertain whether Enforcement teams composed of Federal vehicles subject to toll in car parks locat- This responsibility also includes recovery the OBU is working and whether the vehi- Office for Goods Transport (BAG) employ- ed past the enforcement gantries. In addi- of toll in the case of toll non-payment or cle data is correctly set. The transport ees can approach vehicles for which the tion, the Federal Office for Goods Trans- incorrect toll payment. This official task company and the drivers are responsible toll has potentially not been paid or not

30 31 8 ENFORCEMENT

paid correctly in car parks located past . Consequences of toll violations enforcement gantries. These vehicles are selected based on the data collected dur- If correct payment of the toll cannot be ing automatic enforcement when this verified, the toll for the route subject to data raises doubts as to whether the toll toll actually travelled is retrospectively was correctly paid. The Federal Office for collected. Where the actual distance can- Goods Transport (BAG) employees stop not be established, the toll is collected these vehicles, clarify the circumstances retrospectively for a distance of 500 kilo- immediately on the spot, conduct subse- metres per journey. In the event of a lack quent investigations and initiate civil of- of proper proof of a vehicle’s emission fence proceedings. class, the air pollution costs will be calcu- If doubts exist, the vehicle is pulled over. lated at the maximum rate. The required If the suspicion of a toll offence is con- information and proof must be provided . Mobile enforcement firmed, the Federal Office for Goods by the end of any objection procedure at Transport (BAG) enforcement teams col- the latest, as otherwise the lump-sum cal- Federal Office for Goods Transport (BAG) lect the toll retrospectively on the spot culation of the toll will remain in place in mobile enforcement teams enforce correct and initiate civil offence proceedings. accordance with the relevant toll regula- payment of the toll around the clock. This tions. guarantees comprehensive and lexible enforcement over the entire toll road net- . On-site enforcement The Federal Office for Goods Transport work. The mobile teams use enforcement (BAG) evaluates issues relevant for en- vehicles that are equipped with technology Federal Office for Goods Transport (BAG) forcement, and initiates proceedings to similar to that used in the enforcement employees also carry out on-site enforce- impose a fine when appropriate. Fines of gantries and pillars. Enforcement is carried ment across Germany in the form of spot up to 20,000 euros can be imposed. out both in moving traffic and from a sta- checks. The companies selected for on- tionary vehicle. In doing so, they receive site enforcement are selected based on a data from vehicles where there are doubts specific suspicion or randomly. On-site as to whether the cooperation obligation enforcement entails checking whether the was performed properly. toll has been correctly paid in the past, based on shipping documents and fuel receipts, for example.

32 33 9 gard, the On-Board Unit sends the jour- mean that when the log-on is called up DATA PROTECTION ney information to the computing centre again during the validity period, a contin- several times daily in a time-delayed and uous route cannot be displayed. Further- encrypted manner. This information is more, the selected origin and destination processed via preset technical settings for points are displayed as the first point of route sections subject to toll. The routes entry into the toll network, and the last subject to toll are then assigned to the ve- point before exiting it. In this case, via hicle. The respective toll amount is calcu- points are only displayed if they also fall lated based on the parameters provided, within the toll network. Traceability of the such as the emission class, weight class entire route consisting of route sections and number of axles. subject to toll and those not subject to toll may no longer be possible in some Following processing into route sections circumstances. subject to toll, all journey information is immediately deleted. Toll Collect has a robust data protection organisation. Over and above this, howev- Only the administrators responsible for er, the Federal Office for Goods Transport operation of the computing centre have (BAG) also monitors the toll operator’s access to the system. Strict authorisation compliance with statutory provisions management ensures that the data is within the scope of operator monitoring, safeguarded against outside access. as does the Federal Data Protection and Freedom of Information Officer (BfDI). To ensure continuous operation of the On-Board Unit, a status message is ad- More information on data protection is ditionally sent once daily regarding the available at the Toll Collect website at status of the On-Board Unit. www.toll-collect.de.

If the company is registered with Toll Collect or wants to create a log-on account, it must provide consent under data protection law when first logging into the The government ensure comprehensive parties, except for the Federal Office for manual log-on system to the effect that data protection. Strict legal provisions Goods Transport (BAG). sections and/or addresses outside of the ensure a very high level of data protection route subject to toll will also be stored with regard to the truck toll. Toll Collect relies on the principles of data until expiry of the log-on. avoidance and data economy. To do this, The fundamental principles are that col- engineers and sotware developers work When logging on as a non-registered cus- lected data is only used for a specific closely with data protection experts. tomer, it has the option for every log-on purpose, the data is deleted according to agree to the storage of sections and/or to the strict requirements of the German With automatic toll collection, the toll addresses not subject to toll. Otherwise, Federal Trunk Road Toll Act (BFStrMG) and amounts are calculated centrally in the only the components of the log-on sub- it is prohibited to forward data to third Toll Collect computing centre. In this re- ject to toll are stored. However, this can

34 35 10

SERVICE AND CONTACT

You can obtain more information about the Or write to us truck toll on our webpage or from our cus- www.toll-collect.de tomer service department. E-mail: [email protected] www.toll-collect-blog.de www.facebook.com/TollCollect Contact our service hotline – Monday to Fri- Toll Collect GmbH www.youtube.com/user/TollCollectVideo day from 7:00 am to 7:00 pm. Customer Service Postfach 11 03 29 Our employees answer all your questions Within Germany: 0800 222 26 28 * 10833 Berlin about the truck toll system – whether they From outside Germany: 00800 0 222 26 28 * Germany relate to log-on options, registration or On-Board Unit installation, claims or * free call; mobile phone charges may vary. Fax: +49 180 1 22 26 28 ** complaints, loss of an On-Board Unit or ** Within Germany: EUR ¬.¬®¯ per minute from fixed-line net- changes to a contract. works; mobile phone rate max. EUR ¬.¨¢ per minute

36 37 Toll Collect hereby advises that all the information contained in this document is subject to amendment, where it does not relate to circumstances that are subject to continuous change. In particular, this applies to information about the service partner and toll station network.

Toll Collect GmbH, its representatives and its vicarious agents, only bears liability for this user information in the case of wilful intent or gross negligence. Any other liability is excluded. This exclusion of liability excludes liability of Toll Collect GmbH and its representatives and vicarious agents for losses resulting from death, physical injury or impairment to health, and in accordance with product liability law.

A valid edition of the user information brochure can be downloaded free of charge from in the download centre at www.toll-collect.de.

General Standard Terms and Conditions

Toll Collect’s general standard terms and conditions are available online at www.toll-collect.de.

38 by Commissioned

Toll Collect GmbH, Berlin, 006, V 13.0, GB – version 11/2020