Volume 7, Issue 12(1), December 2018 International Journal of Multidisciplinary Educational Research
Published by Sucharitha Publications 48-12-3/7, Flat No: 302, Alekya Residency Srinagar, Visakhapatnam – 530 016 Andhra Pradesh – India Email: [email protected] Website: www.ijmer.in
Editorial Board Editor-in-Chief Dr. K. Victor Babu Associate Professor, Institute of Education Mettu University, Metu, Ethiopia.
EDITORIAL BOARD MEMBERS
Prof. S.Mahendra Dev Prof. Igor Kondrashin Vice Chancellor The Member of The Russian Philosophical Indira Gandhi Institute of Development Society Research, Mumbai The Russian Humanist Society and Expert of The UNESCO, Moscow, Russia Prof.Y.C. Simhadri Vice Chancellor, Patna University Dr. Zoran Vujisiæ Former Director Rector Institute of Constitutional and Parliamentary St. Gregory Nazianzen Orthodox Institute Studies, New Delhi & Universidad Rural de Guatemala, GT, U.S.A Formerly Vice Chancellor of Benaras Hindu University, Andhra University Nagarjuna University, Patna University Prof.U.Shameem Department of Zoology Prof. (Dr.) Sohan Raj Tater Andhra University Visakhapatnam Former Vice Chancellor Singhania University, Rajasthan Dr. N.V.S.Suryanarayana Dept. of Education, A.U. Campus Prof.K.Sreerama Murty Vizianagaram Department of Economics Andhra University - Visakhapatnam Dr. Kameswara Sharma YVR Asst. Professor Dr.V.Venkateswarlu Dept. of Zoology Assistant Professor Sri. Venkateswara College, Delhi University, Dept. of Sociology & Social Work Delhi Acharya Nagarjuna University, Guntur I Ketut Donder Prof. P.D.Satya Paul Depasar State Institute of Hindu Dharma Department of Anthropology Indonesia Andhra University – Visakhapatnam Prof. Roger Wiemers Prof. Josef HÖCHTL Professor of Education Department of Political Economy Lipscomb University, Nashville, USA University of Vienna, Vienna & Ex. Member of the Austrian Parliament Dr. N.S. Dhanam Austria Department of Philosophy Andhra University Prof. Alexander Chumakov Visakhapatnam Chair of Philosophy Russian Philosophical Society Dr.B.S.N.Murthy Moscow, Russia Department of Mechanical Engineering GITAM University Prof. Fidel Gutierrez Vivanco Visakhapatnam Founder and President Escuela Virtual de Asesoría Filosófica Lima Peru Dr.S.V Lakshmana Rao Dr.Ton Quang Cuong Coordinator Dean of Faculty of Teacher Education A.P State Resource Center University of Education, VNU, Hanoi Visakhapatnam Prof. Chanakya Kumar
Department of Computer Science Dr.S.Kannan University of Pune,Pune Department of History Annamalai University Prof. Djordje Branko Vukelic Annamalai Nagar, Chidambaram Department for Production Engineering University of Novi Sad, Serbia Dr. B. Venkataswamy H.O.D., & Associate Professor Prof. Shobha V Huilgol Dept. of Telugu, P.A.S. College Department of Pharmacology Pedanandipadu, Guntur, India Off- Al- Ameen Medical College, Bijapur
Dr.E. Ashok Kumar Prof.Joseph R.Jayakar Department of Education Department of English North- Eastern Hill University, Shillong GITAM University Dr.K.Chaitanya Hyderabad Department of Chemistry Nanjing University of Science and Prof.Francesco Massoni Technology Department of Public Health Sciences People’s Republic of China University of Sapienza, Rome
Dr.Sandeep Narula Prof.Mehsin Jabel Atteya Dept. of Management Sciences Al-Mustansiriyah University IIHMR University, Jaipur College of Education Department of Mathematics, Iraq Dr. Bipasha Sinha S. S. Jalan Girls’ College Prof. Ronato Sabalza Ballado University of Calcutta, Calcutta Department of Mathematics University of Eastern Philippines, Philippines Prof. N Kanakaratnam Dept. of History, Archaeology & Culture Satheesha H Dravidian University, Kuppam Mettu University Andhra Pradesh Mettu, Ethiopia
Dr. K. John Babu Dr.J.B.Chakravarthi Department of Journalism & Mass Comm Assistant Professor Central University of Kashmir, Kashmir Department of Sahitya Rasthritya Sanskrit Vidyapeetha, Tirupati Dr.T.V.Ramana Department of Economics, Andhra University Dr.Ni Luh Putu Agustini Karta Campus, Kakinada Department of Tourism Triatma Mulya Institute of Economy Bali, Indonesia
® © Editor-in-Chief, IJMER Typeset and Printed in India www.ijmer.in IJMER, Journal of Multidisciplinary Educational Research, concentrates on critical and creative research in multidisciplinary traditions. This journal seeks to promote original research and cultivate a fruitful dialogue between old and new thought.
C O N T E N T S Volume 7 Issue 12(1) December 2018
S. Pg.No No 1. Foreign Tourists Loyalty Model in Business Activities of 1 Non-Bank Foreign Exchange in Bali Tourism Area, Indonesia I Nyoman Budiartha, Made Antara and Made Budiarsa 2. Innovative Practices of Open and Distance Learning: A 15 Study of Successful Universal Models T.Sripathy 3. Implications of Soil Moisture Sensor Technologies: A 22 Categorical Review Bharat Kumar G J 4. Absurdism and Existentialism in Samuel Becketts - 31 ‘Waiting for Godot’ Gosia Farooq 5. Solar Heat Energy Storage in Phase Change Materials 34 Harish.T.G and Allwin Sebastian.A 6. Bibliometric Analysis of Indian Library Science Journal 38 of Library Herald During 2010-2015 K.Srinivasa Rao 7. A Study on Customer Awareness and Satisfaction 46 Towards Coco Cola Brand in Guntur City Kurri Chandra Reddy 8. The Reflection of Post Globalization Terms on Growth 57 Centres Development Muhammad Abdul Rahman Seddeek and T.V.Krishna 9. Insurgency: A Stumbling Block in the Peace and 69 Prosperity of Jammu and Kashmir State Nissar Ahmad Mir, Tariq Ahmad Mir and A.P Pandey 10. 77 ीपा रा ागमे वरा दरोग िनवृि िव ेषण वै ािनक िवशेषाः
िप. ट.िज.भरतशेखराचाय ः
11. Development Planning of Ecotourism Destination at Gili 88 Balu’ Region Poto Tano West Sumbawa Zainuddin and Syamsul Alam Paturusi 12. 98 K.Kadambini 13. Analyzing the Classification of Dream Interpretation in 102 Oromoo Society: The Case of Iluu Abbaa Boor and Buunnoo Beddellee Zones Bekele Edessa Dhibba, Tewodros Adugna Debelo and Wakgari Tesfaye Fetene 14. Green Marketing 114 Sugandh Mittal 15. Real to Reel or Behind the Reality: Reconstruction of 124 Narratives from Literature to Film Shyamali Banerjee 16. 137 पा रा े परमा मनः व पम् K.H. Rajesh Kumar 17. HIV Law:The United States 144 S.Sreenivasarao 18. Literacy and Vocational Skill Development 150 Rahul Yadav 19. A Cultural Study of Amaravati 155 T.Surendra Reddy 20. Use of Educational Television in Indian Distance 161 Education T.Sripathy 21. Marketing Practices of Rice Millers: A Case Study of Kodada 175 Y.Srinivasulu and K.Rajaiah 22. How to Enable and Motivate Slow and Fast Learners for Fostering 188 the Attainment of Programme Outcomes in Outcome Based Education Arun Kumar B.R. 23. Dalai Lama - Epitome of World Peace and Harmony 197 Priyadarshini Mahara 24. Factors Affecting Implementation of Physical Education 203 Continuous Assessment, in Case of Mettu University Sport Science Department, Illubabor Zone, Oromia, Western Ethiopia Abebe Deressa and Sheleme Jifara 25. A Study on Sector-Wise Non Performing Assets of Public Sector 221 Banks in India T. Praveen Kumar and S. Durga Rao ISSN : 2277 – 7881 Dr. K. VICTOR BABU Impact Factor :5.818 (2018) M.A.,M.A.,M.Phil.,Ph.D.,PDF, (D.Lit) Index Copernicus Value: 5.16 Associate Professor, Institute of Education & Editor-in-Chief International Journal of Multidisciplinary Educational Research (IJMER) & Sucharitha: A Journal of Philosophy and Religion Mettu University, Metu, Ethiopia.
Editorial……
It is heartening to note that our journal is able to sustain the enthusiasm and covering various facets of knowledge. It is our hope that IJMER would continue to live up to its fullest expectations savoring the thoughts of the intellectuals associated with its functioning .Our progress is steady and we are in a position now to receive evaluate and publish as many articles as we can. The response from the academicians and scholars is excellent and we are proud to acknowledge this stimulating aspect. The writers with their rich research experience in the academic fields are contributing excellently and making IJMER march to progress as envisaged. The interdisciplinary topics bring in a spirit of immense participation enabling us to understand the relations in the growing competitive world. Our endeavour will be to keep IJMER as a perfect tool in making all its participants to work to unity with their thoughts and action. The Editor thanks one and all for their input towards the growth of the Knowledge Based Society. All of us together are making continues efforts to make our predictions true in making IJMER, a Journal of Repute
Dr.K.Victor Babu Editor-in-Chief
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INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY EDUCATIONAL RESEARCH ISSN : 2277-7881; IMPACT FACTOR – 5.818; IC VALUE:5.16; ISI VALUE:2.286
VOLUME 7, ISSUE 12(1), DECEMBER 2018
FOREIGN TOURISTS LOYALTY MODEL IN BUSINESS ACTIVITIES OF NON-BANK FOREIGN EXCHANGE IN BALI TOURISM AREA, INDONESIA
I Nyoman Budiartha Made Antara Student of Doctorate Promoter & Professor Program of Tourism, Udayana Indonesia University Bali, Indonesia Made Budiarsa Co-promoter & Professor Head of Doctorate Program of Tourism Udayana University Bali, Indonesia Abstract
Tourist loyalty to the KUPVA BB company in Bali is realized by coming back at least three times to do foreign exchange transactions at the same place at different times. KUPVA BB company in Bali is obliged to maintain tourist loyalty in conducting foreign exchange transactions to win the competition. This study analyzes tourist loyalty by using service quality, satisfaction, trust and image constructs. The purpose of the study is to analyze the influence of tourist trust, corporate image, tourist satisfaction on the KUPVA BB company in Bali on tourist loyalty. The tourist loyalty model uses (Structural Equation Modeling= SEM), which is a set of statistical techniques that allow testing of a series of relatively complicated relationships simultaneously. This study found that customer satisfaction has the strongest direct influence on loyalty and loyalty was influenced indirectly by tourist satisfaction with trust and image as an intermediary. The recommendation that can be presented to the manager of the KUPVA BB company in Bali is that it is necessary to always provide good service and pay attention to customer satisfaction, maintain tourist trust and corporate image, so that there is an increase in tourist loyalty to KUPVA BB in Bali. Keywords: Bali tourism, Destination, Satisfaction, Loyalty
PREFACE
The island of Bali in the territory of Indonesia is very famous for the tourism industry and the island of Bali has become a favorite destination in the worldseveral times. The tourism industry is indeed an industry that is very
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 sensitive to external issues. Bali is very vulnerable to security issues that easily reduce the interest of tourists to visit Bali. Thus the image and trust of tourists plays a significant role in the tourism industry. The rapid competition of foreign exchange business in Indonesia is not only caused by globalization, but it is caused by tourists who use foreign exchange services, are more intelligent, aware of rates, and many demand optimal services. Progress in communication technology also plays a role in increasing the intensity of competition, because it gives tourists more access to information about the rates offered. Based on theory and empirical studies it is stated that to get loyalty from tourists, tourist satisfaction is the main thing. Satisfaction functions as the difference between performance perceived by tourists and expectations. The expectations of tourists using foreign exchange services in Bali and the performance given by the KUPVA BB company can cause why the two KUPVA BB companies in the same type of business can be judged differently by tourists. Tourist satisfaction is generally an estimate or confidence of tourists about what they will receive. The expectations of tourists using foreign exchange services in Bali are formed by the experience of tourists using previous services, comments from friends and acquaintances, and promises from the company of KUPVA BB. These tourist expectations from time to time develop along with the increasing tourist experience. The KUPVA BB company realizes that tourist satisfaction is the main thing that must be achieved by the company to achieve tourist loyalty as a target of the company, the Bali KUPVA Association and the Bali Local Government. The government expects all components of the KUPVA BB business in Bali, both native Balinese businessmen and non-Balinese businessmen to jointly safeguard Bali's ancestral heritage that upholds the values of honesty in order to maintain the image of Bali to foster trust and loyalty of tourists using foreign exchange services at the company of KUPVA BB in Bali. The purpose of the study is to analyze the effect of service quality of KUPVA BB company in Bali on tourist satisfaction, on the trust of tourists and the corporate image of KUPVA BB in Bali to actualize tourist loyalty in the KUPVA BB company in the tourism area of Bali.
THEORETICAL FRAMEWORK
Theory of Consumer Behavior
Mowen (2002) stated that consumer behavior is a process of making decisions and activities of individuals physically involved in evaluating, obtaining, using or being able to use goods and services. Peter (2014) defined consumer behavior
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 as human actions that are directly involved in acquiring, consuming and spending products and services including decision-making processes that precede these actions. According to Lovelock and Wright (2007), recommendations from other tourists are generally seen as more trusted compared to information activities which are carried out by a company and can have a strong influence on people's decisions to use or avoid a tourism service. Word of mouth information often even occurs when transactions take place. When tourists talk to each other about several aspects of these services, this information can affect both their behavior and satisfaction with the service.
Theory of Service Quality The banking service quality model that is popular and has been widely used until now as a reference in marketing research is a servqual model (service quality). In the servqual model, Parasuraman et al. (1985) defines service quality as an assessment or global attitude regarding the superiority of a service while customer satisfaction is a response to that assessment. If the reality of the KUPVA BB service company is more than expected, then KUPVA company services BB can be said to be qualified but if in reality it is less than expected, it is said to be not qualified. And if the reality is the same as expected, then the KUPVA BB company service is called satisfying. The service quality of BB KUPVA is in the tangible factor with its forming indicators, namely the rate / exchange board, the availability of rupiah currency, the availability of foreign currencies, the availability of routers for the right certainty of the rate information. The quality of BB KUPVA services in the reliability factor is fast updating of rate / exchange rates, professionals in carrying out foreign exchange calculations, and accurate information. The quality of the KUPVA BB service is in responsiveness response with its forming indicators, which are quick to respond to tourist complaints, provide all the information needed by tourists, help tourists' sensitivity, and appreciate the presence of tourists. KUPVA BB service quality in the emphaty factor with its forming indicators, are namely the presence of security officers, CCTV camera installation, honest service. The quality of KUPVA BB services in assurance factors with its forming indicators is to focus on serving tourists, greeting tourists kindly, and having pleasant personalities.
Theory of Customer Satisfaction Tjiptono (2007: 146) revealed that customer satisfaction is a post-purchase evaluation where alternatives are chosen at least giving results (outcomes) equal or exceeding customer expectations, while dissatisfaction arises when the results obtained do not meet customer expectations. According to Milianasari (2012: 40) customer satisfaction or dissatisfaction is the customer's response to the evaluation of discrepancy (discinfirmation) that is felt between previous
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 expectations and the actual performance of the felt products after its use. Customer satisfaction is an overall evaluation of service. Satisfaction also reflects the attitude of customers to repurchase. If the service provided exceeds their expectations, their loyalty will increase.
Theory of Trust Trust is the willingness of companies to depend on business partners (Kotler, 2010). Trust depends on a number of factors among individual travelers and among groups of tourists on competence, integrity, honesty, and kindness of the KUPVA BB company in Bali. Haryono (2010) defined trust as a condition when one of the parties involved in the exchange process believes in the reliability and integrity of the other party. Trust is very important to be able to build long-term relationships and maintain existing market share.
Image Theory (image) The image of a destination is an important part for sale to tourists or stakeholders. Suwantoro (2002: 1116) stated that destination image is a picture of thoughts, beliefs, feelings and perceptions of a destination. Sukawati (2007: 41) stated that destination image is the perception of potential tourists towards a destination. Yavas (2009: 41) stated that destination image is the perception of complex combinations of various products and related attributes. Based on these definitions, it can be concluded that the definition of destination image is a number of beliefs, perceptions of tourists towards a destination involving various products and related attributes. Pendit (2002: 171) argued that image is knowledge about us and attitudes towards us who have different groups. Soemirat and Ardianto (2007: 114), stated that the definition of image as a picture of reality and does not have to be in accordance with reality, the image is the world according to perception. Pendit (2006) argued that customer perceptions of the quality of service received become experience and shape the image again. According to Solimun (2002: 17), image formation before the trip is the most important phase in the process of selecting tourist destinations.
Loyalty Theory Tjahyadi (2004: 69), states that customer loyalty is more about customer loyalty to certain objects, such as brands, products, services, or stores. Loyalty itself can be interpreted as a specific activity of tourists who continue to make repeated visits to the KUPVA BB company in Bali sustainably. Tourist loyalty can lead to a growing desire to re-visit the KUPVA BB company in Bali and will voluntarily recommend the KUPVA BB company in Bali to others. Recommendations to other people occur not only because of the good quality of the KUPVA BB company services in Bali, but also because tourists feel
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 satisfaction when using the services of the BB KUPVA company in Bali in purpose.
RESEARCH METHOD Research Design Reviewed from the type of data and the method of processing, this research is more than quantitative research with the help of the SPSS 22 excel program and the AMOS program. The data obtained were analyzed using multivariate techniques, namely using SEM (Structural Equation Modeling). This research was carried out in several areas in Bali, namely 52 KUPVA BB companies in Bali tourism areas. Data collection techniques are direct interviews with tourists, questionnaires, observations.
The Location of Research This research was carried out at the location of KUPVA BB companies in Bali that have operational licenses from Bank Indonesia spread across three districts, which are thirty-two in Badung Regency, eight in Denpasar City and twelve in Gianyar Regency.
Types and Data Sources The type of data in this study is a type of quantitative data, namely data on the number of tourist visits in the KUPVA BB companies in Bali and data from tourist answers. Data sources are divided into primary and secondary data sources. Primary sources are data obtained directly from tourists' answers to questionnaires provided by KUPVA BB companies in Bali. Secondary data is in the form of library books, documents from the Bali Provincial Tourism Office, the Association of KUPVA Bali, Bali Regional Police, Village Organizations, and other supporters.
Population and Samples The population in this study was all tourists who randomly carried out foreign exchange transactions at KUPVA BB in Bali by filling out the questionnaires which were provided and related to the research. Samples were part of the population. The sample in this study was determined as respondents who had met the criteria of Solimun (2002), namely six times twenty numbers of variables, and respondents were assigned 120 variables who made three visits to the KUPVA BB companies in Bali.
Data analysis
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
Data analysis was performed by processing data using statistic Amos for Windows program, version 22 for normality testing, CFA confirmatory factor analysis and influence testing with Structural Equation Modeling (SEM), based on assumptions in SEM to test the feasibility of the model. Variable normality tests on service quality, variables on tourist satisfaction, variables on image and trust and variables on overall tourist loyalty show kurtosis (crunching), cr below 3.00 means all variables spread normally. Confirmatory factor analysis is used to test unidimensionality of dimensions that explain the latent variables of the model, whether all indicators used constitute the latent variables of KUPVA BB service, tourist satisfaction, tourist trust, corporate image and tourist loyalty. This confirmatory factor analysis is also intended to analyze the validity level of the data. That is, whether the indicators used have sufficient meaning to define the latent variables that are formed. According to Ferdinand (2006: 24) a significant indicator defines latent variables if it has a lamda coefficient (λ) ≥ 0.5 and a critical value (C.R.) ≥ 2.00 and a probability value <0.05. So the variables of service quality, satisfaction variables, trust variables and images and loyalty variables are variables that deserve to be studied.
Results and Discussion Structural Equation Modeling (Structural Equation Modelling = SEM) which is a set of statistical techniques allows testing of a series of relatively complicated relationships simultaneously (Ferdinand, 2016). Based on Image 1 it is stated that the model of tourist loyalty can be done by analysis of Goodness of fit, analysis of models structural, analysis of determination. Based on test criteria, Chi-square (x2), Relative Chi-square (x2 / df), RMSEA, GFI, AGFI, TLI, and CFI above and the value of Goodness of fit, processing results ofAmos for windows version 22 as shown in image 1.
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
Image 1 Inter-Variable Relationships Considering the value of the cut-of-value and Goodness of fit results of the model in table 1, the criteria are good, so that the model of tourist loyalty at the KUPVA BB in the tourism area of Bali can be said to be fit. Tabel 1 Evaluation of Goodness of Fit Tourist Loyalty Model on KUPVA BB in Bali Tourism Area Cut-of Goodness of fit Index Model Results Information Value Chi-square (X2) 254,26 Good Relative Chi-square (X2/df) ≤3,00 1,540 Good Probability >0,05 0,174 Good RMSEA ≤0,08 0,04 Good GFI ≥0,90 0,926 Good AGFI ≥0,90 0,981 Good TLI ≥0,90 0,921 Good CFI >0,90 0,992 Good
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
Test Results of Confirmatory Factor Analysis (CFA) Based on the research model of the structural equation model, a confirmatory factor analysis was performed using a computer by using the program facilities of Amos for Windows version 22, it can be seen as follows: Confirmatory factor analysis results on all indicators or variables of KUPVA BB service, indicators / variables of tourist satisfaction, indicators / variables of tourist trust, indicators / variables of company image, and indicators / variables of tourist loyalty in the form of diagrams and in table form. It is known that Standardized Regression Weight (λ) for all indicators is greater than 0.5 and the CR coefficient is greater than 2.00 and the probability value of all indicators is smaller than 0.05 (***). Therefore, it can be said from the CFA, that all indicators are strong for defining latent variables of KUPVA BB service, tourist satisfaction, tourist trust, and image and loyalty of tourists and can be included in further analysis.
Impact of KUPVA BB Service on Tourist Satisfaction The empirical findings prove that the influence of the KUPVA BB service variable on tourist trust has a standardized estimate (regression weight) of 0.737, with Cr (Critical ratio = identical to the t-count value) in the amount of 6.607 on a probability of 0.00. The value of CR 6.607> 2,000 and Probability = 0,000 <0.05 means that the hypothesis H1 is accepted, that is, the service variable KUPVA BB has a positive effect on tourist trust and is stated to be significant (table 2). The service of the KUPVA BB company in Bali that gives satisfaction to tourists / respondents when making buying and selling transactions for foreign exchange is good, specifically tourists are satisfied with the service availability of the rate board in the exchange room therefore they can provide right and accurate rate information when transacting . The satisfaction of tourists is due to the attitude of the exchange business people at KUPVA BB in Bali, namely respecting these tourists by paying attention to the needs of tourist exchange and honesty in making transactions. The presence of security guards makes tourists feel satisfied to make foreign exchange trading / buying and selling transactions at KUPVA BB in Bali.
Impact of Tourist Satisfaction on Company Image of KUPVA BB in Bali The empirical results prove that the effect of tourist satisfaction on corporate image has a standardized estimate (regression weight) of 0.286, with Cr (Critical ratio = identical to the t-count value) in the amount of 2.711 on a probability of 0.007. CR value 2.711> 2,000 and Probability = 0.007 <0.05 means that the H3 hypothesis is accepted, namely the tourist satisfaction variable has a positive effect on the company's image and is stated to be significant (table 2). The more satisfied tourists who carry out foreign exchange buying and selling transactions
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 at KUPVA BB in Bali, the higher the company's image, and vice versa the lower tourist satisfaction, then the lower the image of the KUPVA BB company in Bali. In this study, it was found that respondents were satisfied tourists, then it is reflecting the good image of the KUPVA BB company in Bali, namely tourists who have carried out foreign exchange transactions consider the KUPVA BB company to have a different appeal, security and atmosphere when tourists make a sale foreign exchange buy / exchange. Respondents are tourists who were satisfied in this studyand gave a good reputation to the KUPVA BB company in Bali and gave a good impression and tourists considered that the KUPVA BB company image in Bali was good.
Effect of Tourist Satisfaction on Trust in KUPVA BB in Bali Empirical test results prove the effect of the variable tourist satisfaction on tourist trust has a standardized estimate (regression weight) of 0.091, with Cr (Critical ratio = identical to the t-count value) of 2.104 on probability 0.036. CR value 2,104> 2,000 and Probability = 0,000 <0,05 means that the H2 hypothesis is accepted, the variable of tourist satisfaction has a positive effect on tourist trust and is declared significant (table 2). The higher tourists satisfaction, the higher the tourists' trust, and vice versa, the lower tourist satisfaction, the lower the tourist’s trust to make transactions at KUPVA BB companies in Bali. If tourists feel satisfied and happy, tourists will feel a sense of trust with the KUPVA BB service provider, therefore the tourists will depend on the KUPVA BB company and then will raise their intention to maintain the relationship represented in the form of loyalty using KUPVA BB company services when visiting Bali. Respondents were tourists who were satisfied because of their trust in the KUPVA BB company in Bali, namely the tourists believed that the KUPVA BB company was more profitable for tourists when they would exchange transactions therefore tourists could shop in other stores using Rupiah or vice versa if tourists would return to their country, then it will easily exchanged back into foreign exchange. Tourists are satisfied therefore they believe that the KUPVA BB company in Bali behaves well and honestly with tourists and the company has provided facilities that support foreign exchange transactions.
Impact of Tourist Satisfaction on Tourist Loyalty Empirical testing proves the effect of tourist satisfaction variables on tourist loyalty has a standardized estimate (regression weight) of 0.532, with Cr (Critical ratio = identical to the t-count value) of 4.708 on a probability of 0.000. CR value 4,708> 2,000 and Probability = 0,000 <0,05 means that the hypothesis H6 is accepted, that is the variable of tourist satisfaction has a positive effect on tourist loyalty and is declared significant (table 2). The higher tourist satisfaction
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 at KUPVA BB companies in Bali, the higher the tourist loyalty, and vice versa, the lower tourist satisfaction, the lower the tourists' loyalty to BB KUPVA company in Bali (table 2). Respondents who answered were satisfied with the availability of an indoor rate board when conducting foreign exchange transactions and the respondents were also satisfied with the exact certainty of the information rate informed by KUPVA BB officers in Bali. Respondents were satisfied because they were appreciated when conducting foreign exchange transactions and were satisfied with the honesty of staff at the KUPVA BB company. The presence of a security guard who is always on standby also satisfies tourists therefore the satisfaction formed creates tourist loyalty to transact more than three times at KUPVA BB in Bali while in Bali.
The Influence of Corporate Image of KUPVA BB in Bali Against Tourist Loyalty Empirical testing proves the effect of company image variables on tourist loyalty has a standardized estimate (regression weight) of 0.125, with Cr (Critical ratio = identical to the t-count value) of 2.447 on a probability of 0.000. CR value 2.447> 2,000 and Probability = 0.024 <0.05 means that the hypothesis H5 is accepted, that is, the company image variable has a positive effect on tourist loyalty and is declared significant (table 2). The higher the image of the KUPVA BB company in Bali, the higher the tourist loyalty, and vice versa the lower the image of the KUPVA BB company in Bali, the lower the tourist loyalty. The image of the KUPVA BB company in Bali is a good impression that arises because an understanding of the reality that occurred during the foreign exchange buying and selling transaction at KUPVA BB in Bali was crucial in increasing tourist loyalty. Respondents who consider that the KUPVA BB company image in Bali is good, the tourists will be loyal to the KUPVA BB company in Bali every time they visit Bali, they will always visit the KUPVA BB company in Bali to conduct foreign exchange trading transactions. The image of the KUPVA BBcompany in Bali is considered good by tourists because it has a certain appeal and the KUPVA BB company provides a safe and comfortable feeling for tourists, providing a different atmosphere. Good image variables with company indicators have a good reputation in the KUPVA BB company that has a good impression for tourists because they have reliable and capable personnel and are supported by adequate facilities. The effect of tourist image variables raises loyalty. The respondent / traveler recommended the KUPVA BB company in Bali to other people and their families if they were in Bali to make buying and selling transactions at the KUPVA BB company in Bali. Tourists who have considered the KUPVA BB company image in Bali are good, these tourists will not intend to transact foreign exchange outside Bali before they visit Bali.
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Effect of Tourist Trust on Tourist Loyalty at KUPVA BB in Bali Empirical test results prove that the influence of tourist trust on tourist loyalty has a standardized estimate (regression weight) of 0.215, with Cr (Critical ratio = identical to the t-count value) of 2.571 on a probability of 0.010. The value of CR 2.571> 2,000 and Probability = 0.010 <0.05 means that the hypothesis H4 is accepted, namely the variable of tourist trust has a positive effect on tourist loyalty and is declared significant (table 2). The higher the tourists 'trust in the KUPVA BB company in Bali, the higher the tourist loyalty, and vice versa the lower the tourists' trust in the KUPVA BB company in Bali, the lower the tourist loyalty. The trust of tourists to the KUPVA BB company service industry in Bali is the most important character in realizing long-term relationships in the future. The buying and selling transactions in the KUPVABB company service industry in Bali that occur repeatedly are certainly based on high trust from tourists. Respondents are tourists who believe in the KUPVA BB company in Bali so that tourists become loyal and wish to continue to do transactions at the KUPVA BB company at the time make a visit to Bali. With the loyalty of tourists to the KUPVA BB company in Bali, tourists who plan to come back to Bali do not need to prepare Rupiah from their home countries because tourists believe in the KUPVA BB in Bali. Tabel2 Calculation of Regression Coefficient (Group number 1 - Default model) Tourist Loyalty Model on KUPVA BB in Bali Tourism Area Std.Estimate Estimate S.E. C.R. P satisfaction <--- Service ,737 ,608 ,092 6,607 *** Image <--- satisfaction ,286 ,450 ,166 2,711 ,007 Trust <--- satisfaction ,091 ,165 ,183 2,104 ,036 Loyalty <--- satisfaction ,532 ,886 ,188 4,708 *** Loyalty <--- Image ,125 ,132 ,091 2,447 ,024 Loyalty <--- Trust ,215 ,198 ,077 2,571 ,010
Novelty (Novelty) This study found that customer satisfaction has an important role in forming tourist loyalty in the KUPVA BB company in Bali. Satisfaction has the strongest direct influence on tourist loyalty, customer satisfaction also has an indirect effect on tourist loyalty with tourist trust and corporate image as an intermediary in forming tourist loyalty. The results of this study strengthen the role of customer satisfaction as a major determinant in forming loyalty, especially in the hospitality industry.
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CONCLUSION AND SUGGESTION Conclusion 1. Service quality of the KUPVA BB company in Bali has a positive and significant effect on tourist satisfaction. 2. Tourist satisfaction has a positive and significant effect on tourist trust and corporate image of KUPVA BB in Bali, and together has an effect on the loyalty of tourists to return to foreign exchange transactions at KUPVA BB in Bali. Suggestion 1. The service quality of theKUPVA BBcompany in Bali that includes tangible, reliability, responsiveness, emphatyand assurance still needs to be maintained so that the level of tourist satisfaction is maintained as well. 2. Tourist satisfaction is the main capital so that tourists become loyal to come visit again and exchange their foreign exchange. It is recommended that all tourism actors and the government as policy makers maintain tourist satisfaction and help each other so that tourists' trust in the KUPVA BB company is maintained, therefore the company's image becomes good.
BIBLIOGRAPHY Aryani, D., Rosinta, F.2010, Pengaruh Kualitas Layanan terhadap Kepuassan Pelanggan dalam Membentuk Loyalitas Pelanggan, Bisnis & Birokrasi 17, 114-126. Bank Indonesia. 2016, Peraturan BI No. 18/19/PBI/2016 Tentang Transaksi Valuta Asing Terhadap Rupiah Antara Bank Dengan Pihak Asing Bank Indonesia. 2016. Peraturan BI No. 18/20/PBI/2016 tentang Kegiatan Usaha Penukaran Valuta Asing Bukan Bank tanggal 3 Oktober 2016, Jakarta Bank Indonesia. 2017. Sosialisasi KUPVA BB Berijin. Direktorat Pengelolaan Moneter, Bank Indonesia, Jakarta Harun, 2006, Bauran Pemasaran dan Loyalitas Konsumen, Alfabeta, Bandung. Haryono, 2010, Analisis Pengaruh Kualitas Layanan, Kepercayaan dan Kepuasan TerhadapLoyalitas Pelanggan Telkomspeedy dengan MetodeStructural Equation Modeling. Tesis. Program StudiMagister Manajemen Teknologi Bidang KeahlianManajemen Industri, Institut Teknologi SepuluhNopember, Surabaya. Kotler, Philip. 2002. Pemasaran, Perhotelan dan Kepariwisataan. Edisi Kedua Versi Bahasa Indonesia. Jakarta: PT Prenhallindo. Kotler, Philip dan Kevin Lane. 2007,Manajemen Pemasaran. Jilid I. Edisi 12 Jakarta.
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Kotler P., Bowen J.T., Makens J.C. 2010, Marketing for Hospitality and Tourism. Upper Saddle River. New Jersey: Pearson Education, Inc. Lovelockdan Wright, 2007, Principles of 68 Service Marketing and Management, Prentice Hall Inc., Upper Saddle River, New Jersey. Milianasari, 2012, Analisa Dampak Service Performance dan Kepuasan sebagai Moderating Variable terhadap Loyalitas Nasabah. Jurnal Ilmiah Univeritas Petra Surabaya. Mowen, John C. dan Minor, Michael. 2002,Perilaku Konsumen. Jilid I. Edisi Kelima. Jakarta: PT. Erlangga. Parasuraman, A.; Zeithaml, Valeric A.; dan Berry, Leonard L. 1985, A Conceptual Model of Services Quality and its Implications for Future Research, Journal of Marketing. Vol. 49 (Fall), pp. 41-50. Pendit S., Nyoman.2002, Ilmu Pariwisata Sebuah Pengantar Perdana. Jakarta: PT. Pradnya Paramita. ------.2006, Ilmu Pariwisata Sebuah Pengantar Perdana. Jakarta: PT. Pradnya Paramita. Peter, J.P. and Olson, J.C.2014. Perilaku Konsumen dan Strategi Pemasaran. Buku 1, Edisi 9. Jakarta: Salemba Empat. Rosinta, Febrina. 2010, PengaruhKualitas Layanan terhadap Kepuasan Pelanggandalam Membentuk Loyalitas Pelanggan. JurnalIlmu Administrasi Dan Organisasi, Vol. 17, No.2. Siregar, S.P. 2005, Analisis Kepuasan Para Anggota TerhadapProgram Loyalitas Astraworld. Tesis Fakultas Ekonomi Universitas Indonesia, tidak diterbitkan. Sirhan. 2016, Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Mahasiswa, Tesis Fakultas Sosial Ilmu Politik Universitas Merdeka Malang. Soemirat dan Ardianto, 2007, Perilaku Konsumen: Implikasi pada Strategi Pemasaran, Edisi 1. Yogyakarta: Graha Ilmu. Solihin, Mahfud dan Ratmono, Dwi. 2013, Analisis SEM - PLS dengan Warp PPL 3.0, Yogyakarta Penerbit Andi Yogyakarta. Solimun. 2002,Multivariate Analisis, Tructural Equation Modeling (SEM), Lisrel dan Amos. Malang: Fakultas MIPA Universitas Brawijaya. Sugiyono. 2003, Statiska Untuk Penelitian. Bandung: Alfabeta. Sukawati, T. 2007, Pengaruh Strategi Diferensiasi terhadap Kepuasan Pelanggan Pita Maha A Tjapuhan Resort dan SPA di Ubud, Jurnal Studi Ekonomi 12, 69-85. Suwantoro, G. 2002,Dasar-dasar Pariwisata. Yogyakarta: ANDI. Tjiptono, Fandy. 2007. Manajemen Jasa. Yogyakarta: ANDI. Undang-Undang Republik Indonesia No. 10 Tahun 2009 tentang Kepariwisataan.
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Yavas, Ugur; Babakus, Ermin. 2009, Retail store loyalty: a comparison of two customer segments, International Journal of Retail dan Distribution Management, Vol. 37 No. 6, pp. 477-492.
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INNOVATIVE PRACTICES OF OPEN AND DISTANCE LEARNING: A STUDY OF SUCCESSFUL UNIVERSAL MODELS Dr.T.Sripathy Department of Studies in Electronic Media Bangalore University Bangalore, India Abstract:
The study highlights the innovative practices of Open and Distance Learning. History reveals successful universal models across the world. Open and distance Learning practices are changing in fast pace due to adoption of technology and pedagogy, this has resulted teaching, learning, quality assurance, tutoring, curriculum and student services. This study will not provide complete data about innovations; instead, a snap shot successful universal model are discussed. Keywords :Distance Education, Open Learning, Educational Technology, Electronic Media, innovative practices. Introduction
The concept of 'distance education' was first used in the nineteen seventies. It was officially chosen in 1982 when the International Council for Correspondence Education changed its name to the International Council for Distance Education. The Council is currently called the International Council for Open and Distance Education. Distance education is an amalgam of various forms of the educational act, which led, through a prolonged practice of application and through maturity, to a contemporary and integrated educational whole. Older educational forms including adult education, education by correspondence, anti-authoritarian education, open learning or open education, part-time education, lifelong learning, technology-assisted or based education, counselling etc. whose features developed gradually over time, led to a contemporary system of education capable of functioning with all the requisite features of a conventional educational system. Globalization of distance education has been noticeable development across the world. Globalization of higher education is another recent feature of ODL in the AP region. In the past ten years or so there has been a noticeable surge in the export and the import of educational services in the region. Distance education including e-learning is one of the many manifestations of the current trend, and it has been steadily gaining ground. Innovative Practices of ODL
Education generally, distance education in particular, uses networks to transmit educational content or to facilitate teaching and learning. Although
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 other technologies continue to be used to deliver education content, networked computing and the satellites are so well suited to the effective and efficient transmission of educational information and interpersonal communication that the Broadband has all but become the de facto medium of delivery. Technological innovation, long a hallmark of academic research, may now be changing the very way that universities teach and students learn. For academic institutions, charged with equipping graduates to compete in today’s knowledge economy, the possibilities are great. Distance education, sophisticated learning management systems and the opportunity to collaborate with research partners from around the world are just some of the transformational benefits that universities are embracing Television constitutes an important medium widely used to disseminate information to its viewers. It has the unique feature of combining audio and visual technology, and thus considered to be more effective than audio media. It serves multiple purposes of entertainment, information and education. Besides performing motivational function it helps in providing discovery learning and cognitive development of its viewers. Because of its better accessibility, it can bring learning materials to the masses in more direct, effective and personal way than other educational media. Although every media have some strengths and weaknesses, much more depends on how the media is used. The researches carried out by Bates (1981), Salomon (1979), and Olson and Bruner (1974) suggest the television differs from other media in the way it can represent knowledge, and such differences have certain pedagogic implications.Innovative practices of Open and Distance Learning are identified in various parameters such as
Advocating for Learning Audio and Video Tools Collaboration Communication Critical Thinking and Problem Solving Curriculum Engaging in Reflective Practice ICT Innovations Information Utilization Integrating Technology Leading through Innovative Practices Practicing Professional Ethics Professional Competence and Values Quality Assurance Technolgy Innovations
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Valuing Diversity Educational Technologies, which has an important place in mass communication, has a significant role in Higher Education with its special position, the way of presentation and qualities peculiar to itself. Educational Television Technologies are growing more and more important as educational institutions are facing tremendous challenges because of the requirements of an emerging knowledge- based society, which lead to changes in education and training needs. In access: “distance” and “virtual” institutions allow for growing numbers of students to access higher education, in more remote areas and at any time of day and night.
The last few decades have seen the creation of several distance-learning institutions, starting with Open Universities using initially radio and television technology. These institutions, have gradually introduced new technologies and some now offer “virtual” courses requiring computers at home and links to Internet. More recently created establishments are using advanced technologies with various levels of “virtualization”, some of which are identified by Robert Mason, in Tschang and Della Senta (2001). In 1998, another university organization, the European University Association (EUA) has issued a guide called “Guidance to Universities on ICTs Strategy” (CRE Guides, 1998), which listed all the criteria to be considered when introducing ICTs in universities. The some of the successful models are: Profiles of the Popular of ODL institutions in the world
Institution Year of Type of institution Homepage URL Establi- shment AIOU 1974 National, on profit, Single mode http://www.aiou.edu.pk (Pakistan) Anadolu 1958 National, Non-profit, Single- http://www.anadolu.edu.tr (Turkey) mode Athabasca 1975 Public, Non-profit, Single-mode http://athabascau.ca (Canada) BBT (Japan) 2005 Private, For-profit, E-learning http://www.bbt757.com CCRTVU 1979 National, Non-profit, Single- http://www.crtvu.edu.cn (China) mode Credu (Korea) 2000 Private, For-profit, E-learning http://www.credu.com IGNOU (India) 1985 National Non-profit, Single- http://www.ignou.ac.in mode KNOU (Korea) National, Non-profit, Single- http://www.knou.ac.kr mode Monash 1958 National, Non-profit, Dual- http://www.monash.edu.a (Australia) mode u Netvarsity 1996 Private, For-profit, E-learning http://www.niit.com/inde (India) x.asp
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OUHK (China) 1989 Public, Non-profit, Single-mode http://www.ouhk.edu.hk OUM 2000 Private (consortium) Single- http://oum.edu.my (Malaysia) mode OUSL (Sri 1980 National, Non-profit, Single- http://www.ou.ac.lk Lanka) mode Ramkhamhaeng 1971 National, Non-profit, Dual- http://www.ru.ac.th (Thailand) mode U21G 2001 Consortium, Private, For-profit, http://www.u21global.co (International) E-learning m UOP (USA) 1976 Private, For-profit , mixed http://welcome.phoenix.e mode du USP (Fiji) 1968 International, Non-profit http://www.usp.ac.fj Mixed-mode USQ (Australia) 1967 National, Non-profit, Mixed http://www.usqonline.co mode m.au UT (Indonesia) 1984 National, Non-profit, Single- http://www.ut.ac.id mode United Kingdom Open University United Kingdom Open University founded and funded by the UK Government. It was established in 1969 and the first students enrolled in January 1971. The headquarters at Buckinghamshire, has regional centres in each of its thirteen regions around the UK. It also has offices in other European countries. The University awards undergraduate and postgraduate degrees, as well as non- degree qualifications such as diplomas and certificates, or continuing education units. The OU provides university education to those wishing to pursue higher education on a part-time and/or distance learning basis, including disabled people, who are officially a priority group for the university. The British Government asked the Open University to continue the work of the Council for National Academic Awards (CNAA) when it was dissolved. The CNAA formerly awarded degrees at the polytechnics which have since become universities. The Open Universities uses a variety of methods for distance learning, including written and audio materials, the Internet, disc-based software and television programmes on DVD. Course-based television broadcasts by the BBC, which started on 3 January 1971, ceased on 15 December 2006. Materials are composed of originally-authored work by in-house and external academic contributors, and from third-party materials licensed for use by OU students. The Open Universities now produces mainstream television and radio programming aimed at bringing learning to a wider audience.In October 2006 the OU joined the Open educational resources movement with the launch of OpenLearn. A growing selection of current and past distance learning course materials will be released for free access, including downloadable versions for educators to modify, plus free collaborative learning-support tools (en.wikipedia.org/wiki/The_Open_University)
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China TV University
China TV University is the largest university in the world with a total enrolment of 850,000 in 1994. The system includes a central unit that develops and produces course materials, 44 provincial units that also develop and produce such materials, 1,550 education centres at the county or company level, and 30,000 tutorial groups. The education centres have pressured the system to provide more job training, courses of local interest, and continuing education. Although China TV University mostly serves urban residents, there are plans to broadcast some of its programmes more widely, and twenty million farmers have already received "intermediate education of a practical interest" through an associated unit. Open University Of Hong Kong In 1987, the government provided start-up funds to open an independent institution dedicated solely to distance education at the tertiary level, the Open Learning Institute of Hong Kong (OLI). OLI was an autonomous organisation whose council included representatives of local universities and overseas distance-learning institutions. Ten years later the Institute was renamed Open University of Hong Kong (OUHK). OUHK provides distance education courses mostly through pre-prepared materials that are mailed to students' homes or workplace. Some courses use television broadcasts. Materials imported from the United Kingdom's Open University were gradually replaced by locally developed courses that better respond to students' needs and cultural specificities. Most material is written in English and Chinese. Thailand Sukhothai Thammanthirat Open University
Sukhothai Thammathirat Open University in Thailand is committed to lifelong education, the expansion of educational opportunities for secondary school graduates and personnel development. It provides academic degree programmes, short training programmes, and individual courses. 75% of the student population are from rural areas. The university combines printed materials with 1,100 30-minute television broadcasts annually and 150 20- minute radio programmes each week. It also makes extensive use of physical facilities scattered throughout the country, operating 87 Regional and Provincial Study Centres for the orientation of new students, tutorials, and examinations. There are Special Study Centres in government agencies such as hospitals, regional agricultural offices, and government offices that have laboratories and other facilities. The University also has sections in 80 provincial libraries that provide education media support to students. Telephone conversations between students and instructors are common. The University hopes to expand its services
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 with cable television and satellite television broadcasts accompanied by two-way audio links. Korea National Open University Korea National Open University was founded in 1972 as a branch of the Seoul National University, offering a two-year junior college programme to less than 30,000 students. Initially, the purpose was to provide a two-year college education to high school graduates who were unable to attend a traditional university. But as the demand for higher education grew and conventional colleges and universities were unable to accommodate this demand, a more cost- effective approach was sought resulting in the first national distance teaching college using TV and radio broadcasts. KNOU applies diverse learning systems and educational programmes such as the Internet, on-line, cable TV, EOD (Education on Demand), CD-ROM and radio in its educational programmes. University of the Philippines Open University
Established in February 23, 1995, the University of the Philippines - Open University offers masters and short courses online, providing Filipinos' first taste of e-learning. On their website, information on admissions, registration requirements and faculty members can be accessed, along with programmes on offer, and the professional courses under the Continuing Education Programme. Furthermore, here the potential student can find information about specific programmes of interest from the UPOU staff. A comprehensive on-line library is also provided, offering supporting texts to all the courses on offer. Conclusion Conclusion In general, Open and Distance Learning is playing important role in Higher Education for most of countries.Education is a process of bringing desirable changes in learners; education makes human beings a right thinker and a decision maker. Education is the wise, hopeful and respectful cultivation of learning undertaken in the belief that all should have the chance to share in life. The advantageous way to use the innovation pracices in higher education. BIBLIOGRAPHY 1. Baat, J.A. (1982) Distance students’ learning-Empirical findings and theoretical deliberations. Distance Education, 3, (1), Pp. 6-27. 2. Bates, A. W.(1998). Television, Learning and Distance Education. Journal of Educational Television. Val.14, No.3, 213-225. 3. Biswal, B. N (1995) A Study of Reactions of Students of Correspondence Education in Indian Education. 4. Durbridge, Nichola (1984)"Audio Cassettes in Distance Education" The Role of Technology in Distance Education,
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5. Dutt, R. (1955)”Distance Education in India: Its Development and Significance” Workshop on Distance Education, New Delhi. 6. Garrison, D.R. (1 985) Three Generations of Technological Innovations in Distance Education: Distance Education, Vol. 6(2). 7. IGNOU (2000). Course ES-318: Communication Technology for Distance Education, Post Graduate Diploma in Distance Education programme, New Delhi: IGNOU 8. IGNOU Profile (2002), Indira Gandhi National Open University, New – Delhi, India pp 51. 9. Keegan, D. (1995). Distance education technology for the new millennium: compressed video teaching. ZIFF Papiere. Hagen, Germany: Institute for Research into Distance Education. (Eric Document Reproduction Service No. ED 389 931). 10. Kulandai Swamy, V.C. (2002). Development of Open Distance Education, Education for Knowledge Era: Open and Flexible Learning, New Delhi: Kogan Page, pp: 25-49. 11. Lionarakis, A. (2005). Open and Distance Education and Learning Procedures, in A. Lionarakis (Ed), Pedagogical and Technological Applications, Hellenic Open University. 12. Marew, Z. (2002). The Impact of Globalization on Distance Education. The Ethiopian Journal of Educational researchers’ Association . Volume 1, No. 1. 13. Ross, LR & Powell, R, 1990, ‘Relationships between gender and success in distance education courses: a preliminary investigation’, Research in Distance Education, vol. 2, no. 2, pp. 10–11. 14. Satyanarayana, P. and Sesharatnam, C. (2000). Distance Education: What? Why? How? Booklinks Corporation, Hyderabad (India), pp: 95-96 15. Sewart, D. (1981). “Distance Teaching: A Contradiction in Terms?” Teaching at a Distance,19. 16. Willis, B. (1994). Distance Education: Strategies and Tools. Englewood Cliffs, NJ: Educational Technology Publications.
Dr.T.Sripathy, holds a Ph.D Degree in Electronic Media under Science Faculty from Bangalore University and he worked on thesis titled “Educational Television in Indian Higher Education: A critical Study of its Past, Present and Future with Stakeholders perspectives”. An innovative and inquisitive academician constantly engaged in academic and practical activities over two decades in the field of Electronic Media Studies, Educational Technology, Film and Television Production, Television Journalism and MOOCs Video Lecture Production. He has Exceptional record of accomplishment of research success with multiple articles and publications.
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IMPLICATIONS OF SOIL MOISTURE SENSOR TECHNOLOGIES: A CATEGORICAL REVIEW
Dr. Bharat Kumar G J Associate Professor Faculty of Electrical and Computer Engineering Bahir Dar Institute of Technology, Bahir Dar University Bahir Dar, Ethiopia
Abstract
Water is a valuable asset and a main impetus in irrigation. Ideal utilization of water is a need of great importance. Effective irrigation watering helps in sparing water, showing signs of improvement plant yields, lessen reliance on composts and enhance edit quality. Different techniques, both lab and field including remote detecting are accessible to quantify soil moisture content, yet the snappiest and better one is with the utilization of soil moisture sensor electronic gadgets. For fruitful irrigation, it is important to screen soil moisture content consistently in the irrigation fields. The determination of soil moisture tests is a critical paradigm in estimating soil moisture as various soil moisture sensors have their own points of interest and weaknesses. The dirt moisture sensors are utilized seriously at present since it gives ongoing readings. An endeavor is made in this article to audit a portion of the sensors accessible, their details, properties, materialness, favorable circumstances and impediments with the goal that an educated choice on choice of suitable sensor can be made for a specific application.
Keywords: Moisture, irrigation, soil moisture, soil moisture sensor
1. INTRODUCTION
The world, at present is confronting lack of water which is hampering the improvement of agribusiness and subsequently the nourishment generation. Sensible utilization of water is along these lines essential and in horticulture especially, ideal utilization of water is vital (Munoth et al., 2016) as there is deficiency of water in many parts of the world. Soil moisture is essential data in accomplishing ideal water prerequisites for the yields (Schroder, 2006). The different dimensions of soil moisture content are appeared beneath in figure 1. As the water penetrates into the dirt, the pore spaces are loaded up with water and water begins permeating downwards. As this procedure proceeds with, the dirt achieves field limit however the permeation of water proceeds because of
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 slender activity and gravity. At the point when soil water surpasses the field limit, the overabundance water depletes out (immersion point). Lasting shriveling in this figure demonstrates the time when plants have retained the majority of the accessible water and they wither to such an extent that they can't recover (Yonts et al., undated). The accessible soil water holding limit of soil is diverse for various kinds of soils. Diminishes et al., 2013 have given the scope of accessible soil water for various soil surfaces which unmistakably demonstrates that coarse sand has slightest accessible water limit (0.2-0.8 in/ft) while peat sludges has most noteworthy accessible water limit (1.9-2.9 in/ft). At first, as the dirt water is exhausted from field limit (100% of accessible water) towards perpetual shriveling point (0% of accessible water), plant development isn't influenced until the point when the consumption achieves the purpose of least equalization (otherwise called administration admissible shortage). Consumption of soil water beneath this base parity prompts yield misfortunes. Thus, care ought to be taken with the end goal that water in the product root zone holds between least equalization and field limit.
Figure 1: Various water levels in the Soil
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There are commonly two techniques for estimating soil moisture, which are Direct investigation (Feel and appearance strategy, Hand-push test, and Gravimetric technique), and Meters and Sensors (Soil moisture squares, TDRs, FDRs, and so forth.) (Evans et al., 1996). The dirt moisture sensors are exceptionally profitable instruments in estimating soil moisture to survey edit development (Scherer et al., 2013). Soil moisture sensors measure the water content at the root zone and is valuable in irrigation planning (Clarke et al., 2008), exactness horticulture and hydrology (Skierucha et al., 2010), private gardens, landscapes, precipitation checking, ecological testing and so on. There are different sorts of soil moisture sensors accessible in the market. Notwithstanding, one must take care in choosing the fitting kind of sensor by considering the sensor attributes, relevance, focal points and detriments and in particular expense. Exertion have been made in this article to examine some basic sensors utilized in the field with their points of interest and disservices so one can without much of a stretch distinguish the kind of sensor required for his specific application.
2. SOIL MOISTURE SENSOR TECHNOLOGIES There are various kinds of sensors accessible today, each having variable exhibitions (Francesca et al., 2010). Some measure soil moisture content while other measure soil water potential and dielectric consistent (volumetric substance). Despite the fact that there are various systems accessible for soil moisture detecting, however in this audit the dirt water strain based sensors (tensiometers and granular framework sensors) and soil water content based sensors (TDR, FDR and VH400) are examined. The atomic scrambling and gamma beam constriction strategies have not been talked about here as they utilize radioactive material which may turn out to be perilous (McKim et al., 1980).
2. 1. CATEGORY I: VOLUMETRIC SOIL MOISTURE SENSORS Volumetric soil moisture sensors straightforwardly measure the measure of water in the dirt. This class has the most sensor types: neutron moisture tests, warm dissemination sensors, and the normal, di-electric sensors. The di-electric sensors measure the di-electric consistent of the dirt, an electrical property subject to soil moisture content, and can be bought in 3 varieties:
2.1.1. TIME DOMAIN REFLECTOMETRY (TDR) SOIL MOISTURE SENSORS Soil Moisture Sensors that utilization the Time Domain Reflectometry (TDR) work in a to some degree comparable approach to FDR tests, however the mechanics behind the estimation framework are extraordinary. TDR sensors
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 engender a heartbeat down a line into the dirt, which is ended toward the end by a test with wave guides. TDR frameworks measure the decide the water substance of the dirt by estimating to what extent it takes the beat to return. TDR soil moisture estimation gadgets require a gadget to produce the electronic heartbeat and should be painstakingly adjusted with the end goal to definitely quantify the measure of time it takes for the beat to proliferate down the line and back once more. They are likewise touchy to the saline substance of salt and moderately costly contrasted with some estimation strategies. Notwithstanding, TDR gadgets do react rapidly to shifting soil moisture.
2.1.2. FREQUENCY DOMAIN REFLECTOMETRY (FDR) SOIL MOISTURE SENSORS There are many soil moisture tests available today that utilization the Frequency Domain Reflectometry strategy (FDR) of soil estimation. This technique for estimation additionally utilizes an oscillator to proliferate an electromagnetic flag through a metal tine or other wave manage, yet with this strategy, the distinction between the yield wave and the arrival wave recurrence is estimated to decide soil moisture. Recurrence Domain Reflectometry (FDR) tests are viewed as exact however should be adjusted for the sort of soil they will be covered in. They offer a quicker reaction time contrasted with Time Domain Reflectometer (TDR) tests and can be associated with a standard information lumberjack to gather readings.
2.2. CATEGORY II: COAXIAL IMPEDANCE DIELECTRIC REFLECTOMETRY SOIL MOISTURE SENSORS Soil Misture Probes that utilization the Coaxial Impedance Dielectric Reflectometry technique for soil moisture estimation utilize an oscillator to create an electromagnetic flag that is spread through the unit (ordinarily by metal tines or other wave control) and into the dirt. Some portion of this flag will be reflected back to the unit by the dirt, and the sensor will quantify the adequacy of this reflected flag and the episode motion in volts . The proportion of these crude voltages is utilized in a scientific numerical answer for Maxwell's conditions to initially compute the impedance, at that point both genuine and nonexistent dielectric permittivities which thusly is utilized to precisely gauge soil water content. The Stevens Hydra Probe is the main monetarily accessible sensor to utilize the Coaxial Impedance Dielectric Reflectometry technique alongside complex calculations in soil estimation, bringing about the Hydra Probe's high estimation precision. The dirt estimation calculations are performed by a microcontroller inside the Hydra Probe, making it simple to use as the test can yield results in standard building units.
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2.3. CATEGORY III: SOLID STATE SOIL MOISTURE SENSORS 2.3.1. GYPSUM BLOCKS SOIL MOISTURE SENSOR Gypsum Blocks Soil Moisture tests utilize two terminals set into a little Block of gypsum to quantify soil water strain. Wires associated with the cathodes are associated with either a compact hand-held peruser or an information lumberjack. The measure of water in the dirt is controlled by the electrical obstruction between the two anodes inside the gypsum Block. More water present in the dirt will diminish the opposition, while less water will expand it. While gypsum Blocks can be generally economical and simple to introduce contrasted with different kinds of soil sensors, they must be supplanted occasionally as the gypsum breaks down. Gypsum Blocks are likewise more delicate to having readings throwing off by soil with high saltiness (salt substance).
2.3.2. GRANULAR MATRIX SOIL MOISTURE SENSOR (GMS) The granular Matrix sensor is made of a permeable artistic outside shell with an inner grid structure containing two cathodes as appeared in figure 3. The cathodes inside the GMS are imbedded in the granular fill material over the gypsum wafer. The water conditions in the granular framework change with variety in comparing water conditions in the dirt and these progressions are consistently demonstrated by contrast in electrical opposition between two anodes in the sensor (Berrada et al., 2014). This obstruction between the cathodes is contrarily identified with soil water (Irmak et al., 2006).
2.4. CATEGORY IV: NEUTRON PROBES SOIL MOISTURE SENSOR Neutron tests are another approach to quantify soil moisture content. A test embedded in the ground emanates low-level radiation as neutrons. These crash into the hydrogen molecules contained in water, which is distinguished by the test. The more water content in the dirt, the more neutrons are scattered back at the gadget. Neutron Soil Moisture tests are extremely precise estimation gadgets when utilized appropriately however are costly contrasted with most other estimation techniques and by and large must be enrolled with the government because of radioactive components used to produce the neutrons.
2.5. CATEGORY V: GRAVIMETRIC PROBES SOIL MOISTURE SENSOR Gravimetric soil moisture estimation includes taking an example of the dirt from the site, gauging the example, drying it in a broiler for 24 hours and after that re- gauging it to decide how much water was lost.
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This dirt estimation procedure is reasonable and simple to execute, yet the long hold up time from test to result and the procedure can't be computerized. It is likewise hard to acquire information from moderate soil profundities as burrowing another example each time is vital. When utilizing a dirt moisture sensor, it's vital to recognize what kind of soil you're managing with the end goal to guarantee the most exact outcomes conceivable. The accompanying video will assist you with understanding what sort of soil you have.
2.6. CATEGORY VI: TENSIOMETERS SOIL MOISTURE SENSOR Tensiometers are basic soil moisture pressure estimating gadgets utilized as often as possible in irrigation booking. The figure 2 demonstrates a common tensiometer which comprises of a permeable artistic tip associated with vacuum check through a PVC tube. The cylinder comprises of water which ought to be free from air. The permeable fired container is introduced into the dirt so that dirt water weight is transmitted to the tensiometer which is perused by weight detecting gadgets mounted on the tensiometer. This instrument don't gauge soil moisture content straightforwardly, rather it quantifies soil water pressure (Freeman et al., 2004). For the most part, the reaction time of a tensiometer is 2 to 3 hours (Zazueta et al., 1994). There are tensiometers accessible which can be computerized with the irrigation framework with the assistance of weight measure.
3. DISCUSSION
Based on the preferences and impediments of every one of the sensor framework inspected, it tends to be said that choosing soil dampness sensor isn't a simple errand and requires point by point investigation and thought of different components. Cost of the sensor frameworks assume a critical job in this procedure separated from focal points and inconveniences of a sensor. The VH400 soil dampness sensor is anything but difficult to utilize and cheap contrasted with the other sort of sensors referenced in this article. The rundown of sensor types alongside their favorable circumstances and inconveniences in short is examined in Table 3, anyway one needs to consider every one of the elements like area, temperature, precipitation, climate conditions, sort of soil, kind of yield, accessibility of water system water, and so on important to the specific application and utilize.
Hanson et al.,(2002) inspected that the sensors set in root zone at various focuses helps in deciding ampleness of water system and real profundity of water system. Water system ought to be begun when soil dampness content methodologies the
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 qualities at which water system ought to happen. Table 4 gives the dirt dampness content for various kinds of soil at which water system ought to happen. effectively utilized for inundating onion and potato on overwhelming soils. An investigation by Haman et al., (undated)has demonstrated that utilizing a TDR controlled framework, one can spare 60% of water system water and with a few settings, even 80%. By and large, the capacitance test can diminish water system water almost by half. Maughan et al., (2015) has condensed different soil dampness estimating procedures (both direct investigation and sensors) in view of precision, nature of estimation and expenses of sensors, in which they demonstrated that FDR is the costliest however most exact among the sensors depicted in this audit while tensiometer is minimum costly yet it requires occasional upkeep.
4. CONCLUSION Water is a constrained asset on the planet and agribusiness is an essential market. Consequently, a manageable and monetary methodology is to be received for productive farming practice and water system booking (Levido et al., 2014). The utilization of soil dampness sensors helps cultivators with water system booking by giving data about when to water the yields. Determination of sensor for a specific application or based on kind of soil can turn into a tedious exercise as there are wide dimension of soil dampness sensors accessible in the market. The favorable circumstances and hindrances of sensors must be considered as criteria for choice in light of the fact that the working standard behind each sort of sensor differs with its application and kind of soil. The VH400 soil dampness sensor, for instance is a straightforward and versatile gadget that gives constant soil dampness esteems at quick reaction time when appended to an information lumberjack by means of SMS benefit on GSM benefit, Bluetooth innovation or even through capacity memory cards, such techniques are efficient and not work escalated. The advancement of remote sensor applications in agribusiness makes it conceivable to expand effectiveness, efficiency and benefit of cultivating activities and also the most extreme harvest yield with least utilization of water system water.
REFERENCES 1. Abouatallaha A, Salghia R, Hammoutib B, Fadlc A El., et al., (2011) Soil moisture monitoring and plant stress measurement of young citrus orchard. Der Pharma Chemica, 3 (6): 341-359. 2. Ahmed Z (2012) Design of autonomous low power sensor for soil moisture measurement. A master thesis submitted to Department of Electrical Engineering, Linköping University, Sweden.
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3. Berrada A, Hooten MT, Cardon EG, Broner I (2001) Assessment of irrigation water management and demonstration of irrigation scheduling tools in the full service area of the Dolores project: 1996-2000. Technical Report, TR01-7, Colorado State University: 7-9. 4. Bitella G, Rossi R, Bochichhio R, Perniola M, Amato M (2014) A novel low- cost open- hardware platform for monitoring soil water content and multiple soil-air-vegetation parameters. Sensors, 14:19639-19659. DOI: 10.3390/s141019639 5. Blonquist JM, Jones SB, Robinson DA (2005) A time domain transmission sensor with TDR characteristics. Journal of Hydrology, 314:235-245. 6. Cepuder P, Evett S, Heng LK, Hignett C, Laurent JP, Ruelle P (2008) Field estimation of soil water content. Training course series no.30 of International Atomic Energy Agency. 7. Clarke M, Acomb G, Philpot B (2008) Florida field guide to low impact development. Program for resource efficient communities, University of Florida. 8. Dukes DM, Zotarelli L, Morgan TK (2010)Use of irrigation technologies for vegetable crops in Florida. Workshop, Horttechnology, ASHS Publications, 20(1) http://horttech.ashspublications.org/content/20/1/133.full.pdf 9. Enciso MJ, Porter D, Périès X (2007) Irrigation monitoring with soil water sensors. Cooperative Extension, B-6194, The Texas A&M University System. 10. Evans R, Cassel KD, Sneed ER (1996) Measuring soil water for irrigation scheduling: monitoring methods and devices. Publication no.AG 452-2.North Carolina Cooperative Extension Service.https://www.bae.ncsu.edu/programs/extension/evans/ag452-2.html 11. Francesca V, Osvaldo F, Stefano P, Paolo PR (2010) Soil moisture measurements: Comparison of instrument performances. Journal of Irrigation and Drainage Engineering, 136, (2).DOI: 10.1061/(ASCE)0733- 9437(2010)136:2(81). 12. Freeman AL, Carpenter CM, Rosenberry OD, Rousseau PJ, Unger R, McLean SJ (2004) Use of submersible pressure transducers in water-resources investigations. 40-43 13. Goodwin I (2009) How to use tensiometers?.Department of environment and primary industries, Agriculture Victoria: ISSN 1329-8062 14. Haman ZD, Yeager HT (undated) Controlling Irrigation with Tensiometers and Time Domain Reflectometry (TDR). Final Report of University of Florida 15. Hanson B, Orloff S (2002) Monitoring soil moisture for maximum profit irrigation of alfaalfa. Proceedings, Dec 11-13, 2002, Western Alfalfa and Forage Conference. 16. Heiniger R (2013) Sensors and monitors for measuring soil moisture. Corn Kernels, No.1 North Carolina State University.
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17. Hensley D, Deputy J (1999) Using tensiometers for measuring soil water and scheduling irrigation. Coopertive Extensive Service.Department of horticulture, College of tropical agriculture & human resources, University of Hawaii at Manoa. Landscape L-10. 18. Irmak S, Payero OJ, Eisenhauer ED, Kranz LW, Martin LD, et al., (2006)Watermark Granular Matrix Sensor to Measure Soil Matric Potential for Irrigation Management. Extension EC783, Institute of Agriculture and Natural Resources, University of Nebraska-Lincoln 19. Khriji S, Houssaini ElD, Jmal WM, Viehweger C, Abid M, Kanoun O (2014) Precision irrigation based on wireless sensor network. IET Science, Measurement and Technology. DOI: 10.1049/ietsmt. 2013.0137 20. Krzic M, Naugler T, Dyanatkar S, Crowley C (2010)Virtual Soil Lab Modules. The University of British Columbia, Vancouver, http://labmodules.soilweb.ca/ 21. Anchit Garg, Priyamitra Mumoth, Rohit Goyal (2016) CWPRS Pune, India, Applications of Soil Moisture Sensors in Agriculture: A Review
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ABSURDISM AND EXISTENTIALISM IN SAMUEL BECKETTS - ‘WAITING FOR GODOT’ Gosia Farooq Department Of English Govt. Degree College for Women Sopore Abstract
The paper discusses waiting for godot as the occasion that erases all signs of waiting like temporal and psychological concept. The basic constellation of the Becketts play is the meeting between the two persons named Vladimir and Estragon, waiting for godot shares both Absurdism and Existentialism features. It focusses on self-identification and human condition in the world. In this play waiting for godot, becketts question the purpose of human existence on earth and reflects uncertainities in life through a series of meaninglessness, events and acts played by the characters. In presenting modern literary trend the research paper follows Becketts’s literary approach to modern drama and to shows how the author created the characters stuck in a lifelong suspicious about the self.
Key words: Absurdism, Irrationality, meaninglessness, lack of trust, loss of faith, absence of human touch, purposelessness, self-searching.
INTRODUCTION:
Samuel Beckett (1906-1989), the most renowned writer of the Waiting for godot. He was an Irish avant-garde novelist, playwright, theatre director, and poet, who lived in france for most of his adult life.
Every person is responsible for themselves. In society, people are responsible for their actions; good deeds will accede to rewards while bad deeds will lead to demerits. Humans live in a world where they are told what to do and how to do it, and faced with what is considered right and what is seen as wrong, but at the end of the day, humans have the freewill to do as they please and make their own choices, which leads them to being responsible for those actions. Everyday , humans are faced with these choices and decisions to make only to know deep down inside that they will either have positive or negative reactions to their choices. That is exactly what is meant in Existentialism, to rise above being in mere existence and to make something of life. The Existential movement first began in 19th century as a way to look at life and how one should live their life. Existentialism examines the human condition and existence through humans emotions and actions, thoughts and responsibilities. All these attributes come
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 together to answer what the purpose of life is. "Waiting for godot" is one of the masterpieces of absurdist literature. Elements of Absurdity for making this play are so engaging and lively. Beckett combats the traditional notions of time. It attacks two main ingredients of the traditional views of time. i,e Habit and Memory. we find the two charcaters Estragon and Pozzo in this play. Estragon in the main story and pozzo in the episode, combating the conventional notions of time and memory. for pozzo , particularly one day is just like another, the day we are born indistinguishable from the day we shall die. It is very clear from the very word, “ABSURD” that it means nonsensical, opposed to reason, something silly, foolish, senseless, ridiculous and topsy turvy. So, a drama having a cock and bull story would be called an Absurd play. Actually the Absurd theatre believes that humanity’s plight is purposeless is an existence, which is out of harmony with its surroundings.
The above mentioned discussion allows us to call “Waiting for godot” as an absurd play for not only its plot is loose but its characters are also just machanical puppets with their incoherent colloquy, its theme is unexplained. “Waiting for godot” is an absurd play for it is devoid of characterization and motivation. Though characters are present but are not recognizable for whatever they do and whatever they present is purposeless. So far as its dialogue technique is concerned, it is purely absurd as there is concerned, it is purely absurd as there is no witty repartee and pointed dialogue. After the study of this play we come to know that nothing special happens in the play nor we observe any significant change in setting. Though a change occurs but it is only that now the tree has sprouted out four or five leaves. “Nothing happens , nobody comes.. nobody goes, its awful!”
The beginning, middle and end of the play do not rise upto the level of a good play, so absurd. Though its theme is logical and rational yet it lies in umbrage. Waiting for godot is an absurd play for there is no female character. Characters are there but they are devoid of identity. These two Estragon and Vladimir are old acquaintances, but they are not sure of their identity. Though they breathe, their life is an endless rain of blows. They wait for the ultimate extinction, but in a frustrated way. This thing produces meaninglessness, thus makes the play absurd. Moreover, what makes the play absurd is its ending. We note that the ending of the play is not a conclusion in the usual sense. The wait continues; the human contacts remain unsolved; the problem of existence remains meaningless, futile and purposeless. The conversation between the two tramps remain a jargon, really a humbug and bunkum speech. So all this makes the play an absurd play.
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Conclusion:
Samuel Beckett’s play “Waiting for Godot” is widely considered the quintessential literary expression of existentialism. Vladimir and Estragon are waiting endlessly and conceivably, pointlessly, for an unseen figure named Godot who may or may actually exist. “Existentialism ,” of course ,is a thoroughly amorphous concept pertaining to the nature of man and his relationship to the world he inhabits. One of the central tenets of existentialism is the sense that life is cyclical and what happened before will happen again. As such Waiting for godot presents seemingly endless examples of its two main characters repeating themselves and speaking in circles. Existentialism is a fine and legitimate subject of discussion. Waiting for godot , however , adopts the basic concept and takes it to its logical conclusion, which can be entertaining , but can also be intellectually stultifying and emotionally arduous. Waiting for godot is all about the question of existence.
Reference:
1. Lall , Ramji.(2001) Waiting for godot . New Delhi: Rama brother publication. 2. Sartre, jean Paul. Existentialism and Humanism. Trans. And introd. Philip Mairet. 3. Sohn, Dong – Ho. ‘The concept of time and spacein Becketts Dramas Happy days and Waiting for godot’ . (july 08, 2007) 4. Worth, Katherine. Waitin for godot. London : MacMillan, 1990. 5. Blocker H.G. The Metaphysics of Absurdity. Ohio University, university press of America, Inc. 1979. 6. Beckett, Samuel. Waiting for godot . New York: Grove press, 1954.
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SOLAR HEAT ENERGY STORAGE IN PHASE CHANGE MATERIALS
Harish.T.G Allwin Sebastian.A Info Institute of Engineering Info Institute of Engineering Coimbatore, Tamilnadu, India Coimbatore, Tamilnadu, India
Abstract Developing efficient and inexpensive energy storage devices is as important as developing new sources of energy. Energy storage can reduce the time between energy supply and energy demand, thereby playing a vital role in energy conservation. It improves the energy systems by smoothening the output and thus increasing the reliability.
This paper deals with storage of solar thermal energy in materials undergoing phase changes. PCMs, which include salt hydrates, paraffins, non- paraffins, and eutectics of inorganic, are discussed. Heat storage in phase change materials (PCM) has an advantage of compactness and heat supply at constant temperature.
Introduction
Energy storage is a key issue to be addressed to allow intermittent energy sources, typically renewable sources, to match energy supply with demand. There are numerous storage technologies that are capable of storing energy in various forms including kinetic energy, chemical solutions, magnetic fields, or other novel approaches. PCMs absorb and emit heat while maintaining a nearly constant temperature. Within the human comfort range of 68° to 86°F (20° to 30°C), latent thermal storage materials are very effective. They store 5 to 14 times more heat per unit volume than sensible storage materials such as water, masonry, or rock. Thermal energy can be stored in well-insulated fluids or solids. It can be generally stored as latent heat-by virtue of latent heat of change of phase of medium. In this the temperature of the medium remains more or less constant since it undergoes a phase transformation. Phase change storages with higher energy densities are more attractive for small storage. Compared to different storage techniques for solar space heating and hot water production applications the operating temperature range for PCM is large, depending on the choice of material. The reason so as to why PCM is a suggested alternative to conventional storage mediums are:
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1. Thermal storage capacity per unit mass and unit volume for small temperature differences is high 2. Thermal gradients during charging and discharging is small 3. Simultaneous charging and discharging is possible with appropriate selection of heat exchanger STORAGE IN PHASE CHANGE MATERIALS (PCM) Phase change materials (PCMs) are "latent" thermal storage materials. They use chemical bonds to store and release heat. The thermal energy transfer occurs when a material changes from a solid to a liquid, or from a liquid to a solid. This is called a change in state, or "phase." Initially, these solid-liquid PCMs perform like conventional storage materials; their temperature rises as they absorb solar heat. Unlike conventional (sensible) storage materials, when PCMs reach the temperature at which they change phase (their melting point) they absorb large amounts of heat without getting hotter. When the ambient temperature in the space around the PCM material drops, the PCM solidifies, releasing its stored latent heat. Heat storage in phase change has advantage of compactness, since the latent heat of most materials are large compared to their heat capacity over a temperature of order of 20 degrees. It has added advantage of heat supply at constant temperature .The various phase changes that can occur are melting, evaporation, lattice change etc. The latent heat (enthalpy change) of transformation from one solid phase into another is generally small, but solid-gas and liquid –gas transitions have large heat of transformation, but large changes in volume make the system complex and impractical. The solid liquid transformations Involve relatively small volume changes. These are available in a range of heats of fusion and transition temperatures. Some of the mixed fluoride salts exhibit large heats of fusion at melting points high enough for application in heat engines. The hydrated salts that adsorb heat as they dissolve in their own water of crystallization come in the category of crystalline solid-liquid solution transformation. This process is similar to melting processes and heats of transition are of same order as the heats of fusion but there is no change in volume like in phase change materials. The heat of crystallization is released during the process of crystallization.
There are a large number of organic and inorganic phase change materials (PCM) that meet the required thermodynamic and kinetic criteria for operation in desired temperature of 0-1400 C but many of them cannot be used due to the problems of chemical stability, toxicity, corrosion, volume change, availability at reasonable cost, etc.
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Solid-solid PCMs absorb and release heat in the same manner as solid- liquid PCMs. These materials do not change into a liquid state under normal conditions. They merely soften or harden. Relatively few of the solid-solid PCMs that have been identified are suitable for thermal storage applications. Liquid-gas PCMs are not yet practical for use as thermal storage. Although they have a high heat of transformation, the increase in volume during the phase change from liquid to gas makes their use impractical. The PCM applications described below are with liquid-solid materials. TYPES OF PCMs The PCMs fall in three categories: Salt hydrates Paraffins Non - paraffin organics HEAT STORAGE CAPACITIES Non - paraffin organics 125-200 kJ/dm3 Salt hydrates 250 -400 kJ/dm3 SALT-HYDRATES Salt hydrates are characterized by X (Y) n .m H2O, where X (Y) n is an inorganic compound. These materials are preferred because of their high latent heat storage density. Salt hydrates such as sodium sulphate decahydrate and calcium chloride hexahydrate have suitable phase change temperatures for use as storage in space heating systems. These have the advantage of larger energy density. The storage of heat in salt hydrates is in form of heat of fusion, which is latent heat of reaction. If latent heat of reaction is large latent heat storage has the advantage of making smaller systems. At certain temperature these materials release their water of crystallization and the solid remainder dissolves in it or in part. PARAFFINS Paraffin’s qualify as heat -of- fusion storage materials due to their availability in large temperature range and their reasonably high heat of fusion. Due to cost consideration, only technical grade paraffins may be used as PCMs in latent heat stores. Paraffins like other mineral oil products are complicated mixtures of several organic compounds and contain one major component called alkanes. The desirable characteristics that make them suitable to be used as PCMs are: Congruent melting Good nucleating properties NON-PARAFFIN ORGANIC SOLIDS This is the largest category of candidate materials for phase change storage some features of these organic materials are:
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High heat of fusion Inflammability Low thermal conductivity Varying levels of toxicity Instability at high temperatures Low flash points.
INORGANIC COMPOUNDS AND EUTECTICS Apart from many inorganic salt hydrates there are many inorganic compounds, which undergo solid liquid phase transformation with high latent heat of fusion at higher temperature. Also apart from the pure compounds, eutectics of organic or inorganic compounds can be used to obtain the desired melting point. It is possible to get a fixed melting or freezing point eutectic mixture of inorganic salts.
CONCLUSION Solar energy holds the key to future’s non-exhaustive energy source. Effective utilization of these resources requires effective storage. Heat storage using ‘phase change materials’ is a wise alternative. The main applications for PCMs are when space restrictions limit larger thermal storage units in direct gain or sunspace passive solar systems. Phase change materials may be used in solar domestic hot water heating or passive solar space heating systems. Research is being conducted on methods of incorporating PCMs into other lightweight building materials such as plywood, as well as ceiling and floor tiles. Possible commercial applications include use in paving materials to minimize nighttime icing on bridges and overpasses, while also reducing surface damage from freeze-thaw cycling; outdoor wearing apparel for professionals (e.g., firefighters) or athletes exposed to extreme temperatures; and possible solar evaporator type heat pumps with thermal storage.
REFERENCES
1. Processes and Materials of Manufacture by R.A. LINDBERG 2. SEMINAR TOPIC FROM : www.edufive.com/seminartopics.html 3. www.pcmag.com/encyclopedia 4. www.me.sc.edu 5. H.P Garg, S.C Mullick, Solar Thermal Energy Storage, D.Reidal publishing Co. 6. J.Prakash Solar Energy Fundamentals, TATA McGraw Hill 7. Britannica encyclopedia
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BIBLIOMETRIC ANALYSIS OF INDIAN LIBRARY SCIENCE JOURNAL OF LIBRARY HERALD DURING 2010-2015
K.Srinivasa Rao Assistant Professor Dept of Library & Information Science Dr.B.R.Ambedkar University Etcherla, Srikakulam Andhra Pradesh Introduction:
Serials in general and periodicals in particular are essential for research and development (R&D) activities. These are the primary means of communication for the exchange of scientific information.The importance of periodicals lies in its currency in sharing the current research observations, new and innovative ideas. Therefore they are the primary source of Research information. Hence periodicals and journals are very important collection for university library and special libraries. In that way Bibliometrics help the librarians for the judicious selection of periodicals and journals.
The first Issue of Library Herald published by the Delhi Library Association in 1958. It is a peer reviewed quarterly journal with a lead article entitled “ Document, Documentation and Standardization” by Dr.S.R.Ranganathan. The issue had the editorial patronage of M/s S Das Gupta, RS Goyal, K S Pareek, Jainath Kaul, K S Dalal and P N Kaula. Under the able editorship of these personalities the journal strated coming out regularly in January, April, July and October each year. LITERATURE REVIEW:
Tiew, Abdullah and Kaur (2002) conducted a bibliometric study on Malaysian Journal of Library and Information Science during the period of study (1996- 2000) and found that the published range of articles per volume is between 14 and 17, 22.5 is average number of references per articles, Zainab Awang Ngah is the most productive author contributed 12 articles, the maximum articles contributed by single author 36, constituting (47.40%), followed by two authors 29. Constituting (38.20%), 36 of the authors are geographically affiliated to Malaysia, followed by India with 25. Patra, Bhattacharya and Verma (2005) studied the various trends Bibliometric Study of Literature on Bibliometrics and analysed that the core journals, growth pattern and authors distribution in the field of bibliometrics using the source from Library and Information Science
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Abstracts (LISA). And found that the highest literature growth occurs in 1999 where 208 records were indexed. In the core journals, Scientometrics has highest with 1571 articles, which is about (41.54%) of whole publications, followed by Journal of American Society of Information Science and Technology, which published 197 articles, constituting (5.21%).
Kumar and Moorthy (2011) conducted a study on Bibliometric Analysis of DESIDOC Journal of Library and Information Technology, during the period of study (2001-2010), researchers have analysed the trend of growth pattern, content coverage, authorship patterns, subject-wise distribution of publications, and much more. And found that it’s content coverage or adoption of latest publishing technology, the highest publication of the articles by Singles authors which was 107, followed by two authors 100. In 2008 and 2009 the distribution of articles was 50 each which was maximum distribution during the period of study. Bansal (2013) has done a study on a bibliometric analysis of DESIDOC Journal of Library and Information Technology, during the period of investigation (2001-2012) and found that the highest number of articles was published in 2012 which is (65), the highest number of researchers are two authors with 61.40%. India is host country with most of the contributions (88.00%) and (12%) are from foreign contributions, Dr B. M. Gupta has led with 26 articles published in particular journal during the period of investigation. Thavamani (2013) investigates the research contributions of DESIDOC Journal of Library and Information Technology during the period of study (2008-2011) and to identify the growth rate and authorship pattern of productivity of articles of a particular journal.
The analysis of study shows that the year 2008 was the maximum participating year during the period of the study (2008-2011). In terms of Degree of Collaboration (DC) was high in authorship pattern that is 108 overall 194 (0.556) and the Relative Growth Rate (RGR) was also high in terms of literature productivity and many more features were identified. Pandita (2014) analysed the articles published during last decade in the DESIDOC Journal of Library and Information Technology (DJLIT) during the period of investigation (2003- 20012). In the investigation of the particular journal 366 scholarly publication published, Two author pattern contributed the highest number of 147 articles, followed by a single author which was contributed 139 articles. New Delhi has largest contributing state with 199 overall 627 contributors. In geographical distribution, India got the first position with (85.71%) of contributions. Singh and Bebi (2014) conducted a bibliometric study of the journal Library Herald during the period of study (2003-2012) and resolved that in the study of particular journal 234 articles were published, 114 (48.72%) articles were
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 contributed by single authors, followed by two authors 90, constituting (38.50%) articles, the most productive author is Nosrat Riahinia contributed 16 articles, followed by K P Singh 08 articles, during the period of study. Naheem and Shibu (2015) conducted a studied on Authorship Patterns and Collaborative Research in the Journal of Knowledge and Communication Management (JKCM) during the period of study (2011-2014) and found that the highest number of articles 14, constituting (30.43%) were published in 2014, the maximum number of contribution from single authors 22, constituting (47.83%), followed by two authors 19, constituting (41.30%), the average degree of author collaboration in the JKCM is 0.52. Verma, Devi and Brahma (2017) conducted a bibliometric study of the DESIDOC Journal of Library and Information Technology (DJLIT) from the marked period (2005-2016) in which 553 articles were published in particular journal. And analyze various bibliometric pattern such as authorship pattern, most productive author, references distribution pattern, geographical distribution, state-wise contribution of articles, and found that in the authorship pattern maximum articles contributed by two authors with (41.41%), followed by single author with (36.88%) and (15.18%) contributed by three authors. M. Gupta was a most productive author with (17.98%) articles contribution, followed by Chennupati K. Ramaiah (9.35%) and S. M. Dhawan (7.19%). New Delhi (23.44%) emerged at first position with the highest number of contributions, followed by Karnataka (12.75%). nd October each year
Objectives of the Study:
To study the year – wise distribution of papers To study the distribution of papers in terms of pages To study the Author – wise distribution of papers. To study the institution – wise distribution of papers. To Study the Credibilitywise Distribution of Authors To study the Authorship collaboration
SCOPE: The scope of the present study is limited to Bibliometric analysis of Indian Library science journal entitled “Library Herald”. The scope is further limited to 6years from (20.10 –2015)
Methodology: Library Herald is a peer reviewed Indian Library science journal. The data have been collected from Library Herald print version during 2010-2015.which was taken from Andhra Universsity Library.The following items of information is needed for the study such as year wise distribution of papers, Author – wise
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 distribution of papers, Distribution of papers in terms of pages, Institution – wise distribution of papers, Credibility – wise distribution of authors, Authorship collaboration were collected and recorded. The collected data was coded in MS- Excel sheet for analysis and statistical inference. Data Analysis:
4YEAR WISE DISTRIBUTION OF PAPERS AND THEIR LENGTH – LIBRARY HERALD
The purpose of this study to know the number of papers published year wise and the length of articles published in Library Herald in the year. Citations analysed year wise, number of papers and pages wise. This table explains thoroughly these aspects of Library Herald
TABLE – 4.4 YEAR WISE DISTRIBUTION OF PAPERS AND THEIR LENGTH –LIBRARY HERALD
YEAR NO.OF PERCENTAGE NO OF AVERAGE PAPERS (%) PAGES (PAGE/ARTICLE) 2010 33 22.45 332 10.06 2011 22 14.97 259 11.77 2012 19 12.93 218 11.47 2013 28 19.05 389 13.89 2014 22 14.97 318 14.45 2015 23 15.65 287 12.48 TOTAL 147 100.00 1803 12.27
It is found that the highest number of papers (22%) published on the above table during 2010 and the lowest numbers of papers (above 12%) have been published in 2012. Reflecting the number of articles, the variations also noticed in terms of length of the articles during the year 2013. The number of pages of the article was (14%) second in the length of the article, whereas during 2014 it was nearly (14.45%). Average number of pages per article has been around 12 pages.
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
TABLE-4.14: Pages wise distribution of papers: Library Herald
YEARS No.Of 2010 2011 2012 2013 2014 2015 Total Percentage Pages 1-5 8 0 3 0 0 1 12 8.16% (66.67) (0.00) (25.00) (0.00) (0.00) (8.33) (100.00) 6-10 11 8 4 8 6 11 48 32.65% (22.92) (16.67) (8.33) (16.67) (12.50) (22.92) (100.00) 11-15 9 12 8 7 8 5 49 33.33% (18.37) (24.49) (16.33) (14.29) (16.33) (10.20) (100.00) 16-20 3 2 3 13 6 3 30 20.40% (10.00) (6.67) (10.00) (43.33) (20.00) (10.00) (100.00) >20 2 0 1 0 2 3 8 5.44% (25.00) (0.00) (12.50) (0.00) (25.00) (37.50) (100.00) Total 33 22 19 28 22 23 147 100 (22.45) (14.97) (12.93) (19.05) (14.97) (15.65) (100.00)
The above table shows pages wise distribution of papers in library Herald during the period under study. The first highest percent (24.49%) of papers were published in between 11-15 pages during 2011 and the lowest percent (10.20%) of papers were published in between 11-15 pages during 2015 and the total pages 49. The second highest percent (22.92%) of papers were published in between 6- 10 pages during 2010 and 2015 respectively and the lowest percent (8.33%) of papers were published in between 6-10 pages during 2012 and the total pages 48. The third highest percent (43.33%) of papers were published in between 16-20 pages during 2013 and the lowest percent (6.67%) of papers were published in between 16-20 pages during 2011 and the total pages 30. The fourth highest percent (66.67%) of papers were published in between 1-5 pages during 2010 and the lowest percent (8.33%) of papers were published in between 1-5 pages during 2015 and the total pages 12. The fifth highest percent (37.50%) of papers were published in morethan 20 pages during 2015 and the lowest percent (12.50%) of papers were published in morethan 20 pages during 2012 and the total pages 8. It is found that 6-10 pages have been occupied first place and the total pages 48.
4.9 :Authorship Pattern: Author wise Distribution of Papers- Library Herald
The authorship pattern was analysed to determine the percentage of single and multiple authorship. Authorship is the important bibliometric measures reflecting contemporary communication patterns. Productivity and collaboration among the researchers. Thus, knowledge of authorship could be helpful in assessing research patterns at individual, organisational and also in disciplinary levels. The following table presents details about these aspects of Library Herald
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
TABLE-4.9 :Authorship Pattern: Authorwise Distribution of Papers- LibraryHerald
No Of 2010 2011 2012 2013 2014 2015 Total Pages Percentage Author s One 18 11 12 12 10 8 71 48.29 25.35% 15.49% 16.90% 16.90% 14.08% 11.27% 100.00% Two 12 6 5 7 10 12 52 35.37% 23.08% 11.54% 9.62% 13.46% 19.23% 23.08% 100.00% Three 3 5 1 7 2 3 21 14.28% 14.29% 23.81% 4.76% 33.33% 9.52% 14.29% 100.00% Four 0 0 1 1 0 0 2 1.36% 0.00% 0.00% 50.00% 50.00% 0.00% 0.00% 100.00% >Four 0 0 0 1 0 0 1 0.68% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% Total 33 22 19 28 22 23 147 100 22.45% 14.97% 12.93% 19.05% 14.97% 15.65% 100.00%
The above table shows that the first highest percent (25.35%) of papers were single author during 2010 and the lowest percent (11.27%) of papers were single author during 2015. The second highest percent (23.08%) of papers were two authors during 2010 and 2015, the lowest percent (9.62%) of papers were two authors during 2012. The third highest percent (33.33%) of papers were three authors during 2013 and the lowest percent (4.76%) of papers were three authors during 2012. The fourth highest percent (50%) of papers were four authors during 2012 and 2013 the lowest percent (0.00%) of papers were four authors during 2010,2011,2014 and 2015 respectively. The fifth highest percent (100.00%) percent of papers were more than four authors during 2013 and the lowest percent (0.00%) of papers were more than four authors remaining the rest of the years. It is noticed single author papers have been occupied first place.
TABLE-4.19: Institution wise of Distribution of Papers: Library Herald
Type of 2010 2011 2012 2013 2014 2015 Total Institutio Pages n Academic 50 34 25 48 34 35 226 22.12% 15.04% 11.06% 21.24% 15.04% 15.49% 100.00% Non 1 4 4 8 2 6 25 Academic 4.00% 16.00% 16.00% 32.00% 8.00% 24.00% 100.00% Total 51 38 29 56 36 41 251 20.32% 15.14% 11.55% 22.31% 14.34% 16.33% 100.00%
The above table provides details about the institution wise distribution of papers in library Herald during the period under study the highest percent (22.12%) of
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 papers belong from the academic community during 2010 and followed by (32%) of papers belong from the non-academic community during 2013. The lowest percent (11.06%) of papers belong from the academic community during 2012 and followed by (4 %) of papers belong from the non-academic community during 2010. It is found that the academic papers have been occupied first place by226 authors.
4.24: Credibilitywise Distribution of Authors:Library Herald
The researcher has classified the authors of the papers into two categories the first category is LIS faculty and the second category is LIS professionals. Research can be carried out by different persons. The author’s profession is examined in Library Herald
TABLE-4.24: Credibilitywise Distribution Of Authors:Library Herald
Credibility of 2010 2011 2012 2013 2014 2015 Total Percentage Authors Pages
LIS Faculty 25 16 11 18 17 18 105 41.83%
23.81% 15.24% 10.48% 17.14% 16.19% 17.14% 100.00%
LIS 26 22 18 38 19 23 146 58.16% Professionals 17.81% 15.07% 12.33% 26.03% 13.01% 15.75% 100.00%
Total 51 38 29 56 36 41 251 100
20.32% 15.14% 11.55% 22.31% 14.34% 16.33% 100.00%
The above table reveals that the highest percent(23.81%) of papers were contributed by LIS faculty during 2010 and followed by(26.03%) of papers were contributed by LIS professionals during 2013. The lowest percent(10.48%) of papers were contributed by LIS faculty during 2012 and followed by (12.33%) of papers contributed by LIS professionals during 2012. It is observed that the LIS professionals have been occupied first place by 146 authors.
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4.44: AUTHORSHIP COLLABORATION-LIBRARY HERALD
TABLE-4.44: AUTHORSHIP COLLABORATION-LIBRARY HERALD
Authorshi 2010 2011 2012 2013 2014 2015 Total Perc p Pages enta ge India 28 18 15 20 17 22 120 23.33 15.00 12.50 16.67 14.17 18.33% 100.00 % % % % % % Foreign 5 4 4 8 5 1 27 18.52 14.81 14.81 29.63 18.52 3.70% 100.00 % % % % % % Collaborat 0 0 0 0 0 0 0 ion 0 0 0 0 0 0 0 Total 33 22 19 28 22 23 147 22.45 14.97 12.93 19.05 14.97 15.65% 100.00 % % % % % %
The above table shows that the first highest number of authorship (23.33%) given by India during 2010 and the lowest number of authorship (12.50%) given by India during 2012. The second highest number of authorship (29.63%) given by foreign during 2013 and the lowest number of authorship (3.70%) given by foreign during 2015. There is no collaborative authorship is noticed in the library herald journal during 2010 to 2015. It is noticed India occupied first place (120).
Conclusion: Whereas during 2014 it was nearly (14.45%). Average number of pages per article has been around 12 pages.The study reveals that the categories of articles distribution is remarkable in this research. Average no. of pages per article has been around 6-10 pages in this journal. . It is noticed single author papers have been occupied first place. It is found that the academic papers have been occupied first place by226 authors. It is observed that the LIS professionals have been occupied first place by 146 authors. There is no collaborative authorship is noticed in the library herald journal during 2010 to 2015. It is noticed India occupied first place (120)..This libray and information Science journal of Library Herald is notably a scholarly journal stipulates or induces fruitful research in library and information profession.
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
A STUDY ON CUSTOMER AWARENESS AND SATISFACTION TOWARDS COCO COLA BRAND IN GUNTUR CITY
Kurri Chandra Reddy Assistant Professor in Department of MBA KKR&KSR Institute of Technology and Science Guntur, AP Abstract
The aim of this paper is to highlight the existing brand role in the minds of customers. now days Soft Drinks drinking habit common to all, actually the period of cold drinks begins in 1952, but the industrialization in India marked its beginning with initiation of Limca and Gold spot by Parley group of companies. From thelaunch of cold drinks was highly profitable.Manyglobal companies launched their brands in India like Pepsi and Coke. One of the indexes to measure the success of any brand or product is the dramatic of satisfaction it produces. Any advertisement intends to communicate some message to create awareness about the brand or product and to create a desire to purchase it. The study identifies the awareness level and consumer satisfaction towards Coca cola Brand Products. It is carried out in the couple of months and aimed to know the customer’s view about the brand and its features.
Key words: industrialization, cold drinks, brand, awareness satisfaction.
Introduction
Customer Awareness is the understanding by an individual of their rights (safety, choice, information, and the right to be heard) as a consumer concerning available products and services being marketed and sold. The sources of customer awareness, Advertising - Sending messages through the media to inform or influence the people who receive them, Distribution - The process of making goods available for consumers and Consumer support -Providing a range of services both before and after sales have taken place to ensure that customers are happy with the products they have purchased. Finally develop long-term relationship with customersfor making loyal customers.itplays key role on buy goods.
Customer satisfaction a business term is measure of how products and services supplied by a company meet or surpass customer expectation. It is a kindof routine indicator within business and is part of the view of anintention of good
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 results. Every human being is a consumer of different situations. If there is no customer, there is no business. Therefore, customer satisfaction is very important to every business person. The buyers form a judgment of value and acts on it whether the buyer is satisfied after purchase depends upon the performance in relation to the buyer expectations.
“Satisfaction is the level of customer’s felt state ensuing from comparing a products real performance in relation to the customer’s expectations”.
The Fulfillment of satisfaction level is a purpose of the difference between comparing products, real and expecting. An experience of fowling
• If the Product performance falls short of expectations, the customer is dissatisfied. • If the Product performance matches the expectations, the customer is satisfied. • If the Product performance exceeds the expectations, the customer is highly satisfied, pleased or delighted. Evolution of Customer Satisfaction:
Marketers had long noted that consumers did not always act or react as marketing theory suggested they would. The size of the consumer market in India is huge and all the time expanding. A plenty of money was being spent on goods and services by millions of people. Consumer preferences were changing and becoming highly diversified. Even in industrial markets, where needs for goods and services were always more homogenous than in consumer markets, buyers were exhibiting diversified preferences and less predictable purchase behavior. To improved meet the needs of particular groups of consumers, most marketers adopted a strategy of market segmentation, which called for the splitting up of their total possible markets into smaller, identical segments for which they could design particular products and/or promotional campaigns. They also used promotional strategies to the image of their products so that they would be real as better fulfilling the particular needs of definite segments- a process not known as positioning. Other reasons for the developing interest in Customer satisfaction included the rate of new product development, growth of the consumer movement, public policy concerns, environmental concerns, and the growth of both nonprofit marketing and international marketing
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
NEED OF THE STUDY
Now a day’s customer is playing a vital role in the success of any organization. So, it is necessary for any organization to identify how customers getting the awareness and perceive about their products. OBJECTIVES OF THE STUDY
To study customer attitude on of coco-cola products To identify the factors that influences the consumer to prefer of coco- cola products. To measure the overall satisfaction level of customer towards the Brand. METHODOLOGY
The study is conducted to find out the customers awareness and satisfaction on Coco-Cola products in Guntur city. The data was collected through primary data (a survey in Guntur). Questionnaire was prepared and administrated by talking a sample of 70 customers' different categories of customers' like students, households and employees. The survey conducted on random basis. The secondary data was collected from various books, journals, magazines, and company ‘websites.
REVIEW OF LITERATURE
According to Russell (1988) his studies that there is a strong relationship between self-concept and consumer brand choice decision. he revealed that advertising and representatives’ visits increase the sale of popular drink- brands and also store image directly generates customer’s expectations that may subsequently influence a consumer’s assessment of retailer’s action and behaviour in future. Murugesan, 1990, Daarowska, Borcz & Nawrocki, 2003, Suchánek, Richter and Králová, 2014)Satisfaction with quality leads to more purchasing of soft drink they found that consumer’s satisfaction with dealers directly impacts consumer’s satisfaction regarding product. Tickle et al., 2003 Quality of products, commodities and services brings about consumer satisfaction ,Dealers’ involvement is must for consumer satisfaction theysuggests that generally, brand changes occur only due to its non-availability
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Wells, 2005: he saysthat Taste of soft drink is not major indictor of its purchasing but branding in the marketplace, health concerns, and convenience. Estelami and Bergstein, 2006: They said that high price instability for good imaged goods brings about more consumer satisfaction and also consider Factors like the quality of the physical product itself, convenient availability, the brand name and company reputation are important for choosing a soft drink Philip, Graham, Massey, 2008: they found The two dimensions physical quality and staff behavior have a positive impact on both desires congruence and consumer satisfaction. Arivazhagan, 2011:Creating awareness and satisfying consumers lead a brand successfully in market theydemonstrate that a corporate brand is an important predicator of consumer satisfaction. Anisimova, 2013: Consumer’s values like functional, emotional and symbolic are critical and consistent predictors of consumer satisfaction. Pavithra, and Subramani, 2015: they study Brand name creates a fabulous brand positioning in minds of consumers like Coca-Cola andaffordable price positively impacts consumer purchase and satisfaction According to Dhuna(1984):they define awareness of brand and the respondents’ interest in the product’s advertisements, were found to play the most important role in the purchase – decision DATA ANALYSIS & INTERPRETATION Gender base PARTICULARS NO. OF % OF RESPONDENTS RESPONSES Male 47 67 Female 23 33 Total 70 100
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From the above table most respondents are male opinions 67% and female opinions are 33% .
Awareness about Coca-Cola Brand PARTICULARS NO. OF % OF RESPONDENTS RESPONSES Paper ads 10 15 T.V ads 15 21 Hoardings 5 7 Friends and 35 50 relatives Others 5 7 Total 70 100
From the table it is inferred that majority of 50%respondents are Awareness of Coca-Cola Brand from Friends and relatives and 21% respondentsareAwareness of Coca-Cola Brand from tv ads, 15% respondents are Awareness of Coca-Cola Brand from Paper ads. 7% respondents are Awareness of Coca-Cola Brand from hoardings and others. The factors influence to purchase Coca-Cola Brand PARTICULARS NO.OF % OF RESPONDENTS RESPONSES Retailers 10 15 Family members 15 21 Friends and 25 35 relatives Self-influence 20 29 Total 70 100
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From the table it is inferred that majority ofrespondents35% are Awareness of Coca-Cola Brand from Friends and relatives and 29% respondents to purchase Coca-Cola Brand from self-influence, 21%of respondents are says that family members influence to purchase Coca-Cola Brand 15%influenceare purchasing from retailer. Which drink comes to your mind when you think of soft drinks (priority) PARTICULARS NO. OF % OF RESPONDENTS RESPONSES Coco-Cola 19 27 Pepsi 10 15 Others products 25 35 of Coco-Cola Other products 6 8 of Pepsi total 70 100
% OF RESPONSES
Coco-Cola
8 27 Pepsi
35 15
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From the table it is inferred that majority respondents 35% are said first comes to their mind when they think of soft drinks, Others products of Coco-Cola and 27% respondents are said first comes to their mind only Coco-Cola, 15 %of respondents are first comes to their mind Pepsi, 8% respondents are said Other products of Pepsi.
How much do you spend on Coco-Cola products per week (in Rs)
PARTICULARS NO. OF % OF RESPONDENTS RESPONSES Super markets 10 15 Wholesale market 15 21 Retails shops 25 35 Restaurants 20 29 total 70 100
From the table it is inferred that majority of 44%respondents are said they spend 100-150Rs on Coco-Cola products per week and 34% respondents are said they spend 50-100Rs on Coco-Cola products per week 15%of respondents are said they spend 150-200Rs on Coco-Cola products per week 7% respondents are said they spend above 200Rs on Coco-Cola products per week.
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What is your most preferred channel for purchasing Coco-Cola Products?
PARTICULARS NO. OF % OF RESPONDENTS RESPONSES 50-100 24 34
100-150 31 44 150-200 10 15
Above 200 5 7 70 100
From the table it is inferred that majority of 35%respondents are said they preferred channel is Retails shops ,29%respondents are said they preferred Restaurants channel and 21% respondents are said they preferred Wholesale market channel, and 15% respondents are said they preferred Super markets channel for purchasing products.
What occasions do you prefer to buy Coco-Cola product?
PARTICULARS NO. OF % OF RESPONDENT RESPONSE S S Festivals 15 21 Journey of Tour 10 15
Parties 30 43
Watching 15 21
Cinema
total 70 100
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VOLUME 7, ISSUE 12(1), DECEMBER 2018
From the table it is inferred that majority of 43% respondents are prefer to buy Coca-Cola products on the occasion of Parties 21% respondents are prefer to buy Coca-Cola products on the occasion of Festivals and watching cinema.15% respondents are preferred to buy Coca-Cola products on the occasion of Journey of Tour.
Which quantity do you mostly prefer to buy?
PARTICULARS NO. OF % OF RESPONDENT RESPONSES S 200-250ml 18 25 500 ml 10 15 pet bottle 7 10 1 liter 35 50 total 70 100
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From the table it is inferred that majority of 50% respondents are said they prefer to buy1 litter bottle 25% respondents are said they prefer to buy200-250 ml bottle 15% respondents are said they prefer to buy 500ml bottle 10% respondents are said they prefer to buy pet bottle.
Brand Satisfaction levels of customers
PARTICULARS NO. OF % OF RESPONDENT RESPONSES S Coca-Cola 35 50 products Pepsi Products 24 34 Other products 11 16 total 70 100
Other % OF RESPONSES products 16% Coca- Cola products Pepsi 50% Products 34%
From the table it is inferred that majority of 50% respondents satisfied to Coca- Cola brand products , 34% respondents satisfied to Pepsi brand products16% respondents satisfied to other brand products
Findings: 50% people get awareness Coca Cola Brand from the friends and relatives 35% people are influence to purchase by the friends and relatives 35% people are gettingmore priority of other products of Coca cola 44% People are spending on Coco-Cola products per week Between 100-150 35% people are most preferred Retails shops channel for purchasing products 43% people arepreferring to buy Coco-Cola product in occasions of Parties
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50% people arepreferring to buy 1 Litter quantity of coca cola products 50% people are satisfied coco cola brand products.
CONCLUSION
The soft drink industry is one of the major revenues producing industry. Many dominant players are heading towards soft drink industry for its wider scope. The players introduce new varieties of soft drinks to the market to compete with their contemporaries. To distinguish one from the other players, the companies are launching many drinks that are not in the purview of many of the consumers and competitors. Hence, it becomes necessary for the organizations to create awareness and image about the brand. The consumer satisfaction towards the brand,itwill help in boosting the sales.it creating awareness towards the brand is achieved only when the reach of the ad campaign is more effectively and also brand will create a desire to purchase it and if the consumer is satisfied with the brand, he would recommend it to others and/or he will repeat repurchase, thereby the sales can be boosted up. References: 1. R. Arivazhagan A Study On Consumer Awareness And Satisfaction Towards Orange Flavored Soft Drinks In Tier-I Cities Of Tamilnadu-Indian Journal of Commerce & Management Studies ISSN : 2240-0310 EISSN: 2229-5674 2. Indian Agro industry, Guide to Indian agricultural sector, Agro home Agricultural commodities Beverage Soft drinks, Retrievedfrom 3. Thomson, K., "The Benefits Of Measuring Customer Satisfaction." CMA Magazine, 69(7): 1995, 32-37. 4. Ahmad Jamal, Kamal Naser, (2003), Factors influencing customer satisfaction in the retail banking sector in Pakistan, International Journal of Commerce and Management, Vol. 13 Iss: 2, pp.29 – 53, DOI: 10.1108/eb047465. 5. Silpa Somavarapu* A Consumer Survey on Preferences of Soft Drinks in Different Stages of Adolescence Research and Reviews in the Journal of Dairy Science and Technology ISSN: 2319-3409ISSN: 2349-3704 (Print) Volume 6, Issue 6. Gopi K, Arasu R. Consumer preferences towards soft drink products in Dharmapuri– factor analysis evidence. Namex International Journal of Management Research. 2012; 2(1): 38–47p. 7. Kotler, P. (1988).Marketing Management: Analysis Planning and Control. New Jersey: Prentice Hall, Eaglewood Cliff. 8. Kan (1995), Dissatisfied customer and satisfied customer
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THE REFLECTION OF POST GLOBALIZATION TERMS ON GROWTH CENTRES DEVELOPMENT
Muhammad Abdul Rahman Seddeek Dr.T.V.Krishna Research Scholar Professor Department of Geography Department of Geography Andhra University, Visakhapatnam Andhra University, Visakhapatnam
Abstract
The development of growth centres such as many terms needs to be changed to adapt to the process of globalization and post globalization. The main goal for the GCs development is to be sustainable and this is required to consider the dimensions of sustainability and execute the development process of four development stages which starting with the fundamental factors and ending with providing of innovations. Create of the competitiveness between the GCs, which in the same level as the global GCs distinguished than the national and regional one. However, the GCs level they need to be resilience especially in the economic shocks, this depends on some factors such as the government capacity and the infrastructure and natural resources development capacity. In addition, one of the main factor to achieve the economic reliance is the economic power, which needs Productive economic structure and increases the ability to attract foreign direct investment and on long run provide long-term planning. To have economic power the process of GCs development should seek to establish creative GCs; this needs a creative economic sector with distinctive advantages, which in turn will lead to competitiveness and economic power, and ending with sustainability.
Key Words:Growth centres (GCs) – Competitiveness - Global Economy - Resilience Economy - Economic power – Sustainability – Sustainable Regional Development (SRD)
INTRODUCTION
After emerging the process of globalization started from 1990 new development directions are needed to accommodate the rapid economic growth and fast economic changes. Growth centers despite implementation decline by the end of the eighties but still a valid policy to develop the backward regions but to get high economic performance the GCs should adopt with the new globalization process. Whether the growth centres emerging in developed or developing countries to keep on the development indicators as targeted state should develop them in an atmosphere of sustainability, competitiveness, creativity, high level of productivity and maintain them always to have the proper economic power.
1. Growth centres in the concepts of sustainability The sustainable development of countries, regions, and cities does not depend exclusively on the level of savings and investment in each economy, but mainly on the functioning of
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 the forces that condition capital accumulation and economic development (Antonio, 2007). AbdulRahman, 2012 mentioned that the sustainable regional development is aimed for improving the sustainability of the economic, social, urban and environmental sectors within a specific region and within the framework of a national plan for sustainable development that sets out its general indicators, the size of its investment and the most important required developmental sectors. Growth centres can help in achieving this, as it is the container for the economic development and easily can follow the accumulation of the capital and its reflection on the human development enhancement. 1.1 Reflecting the concept of sustainable development on the planning of growth centers (AbdulRahman, 2012): - Increase the capacity to good use of regional resources and improving human capital. - Developing the centres with their resources and possibilities to achieve maximum efficiency. - Provide environmental protection, which is a common resource among all communities and regions. - Encourage people to work together to maintain natural resources, create jobs and raise the quality of life. - Empower rural and urban communities within the centre periphery to make sustainable development by providing the necessary tools. - Continuous use of renewable sources of surface resources, living organisms and terrestrial resources for the conservation of biological diversity. - Reduce environmental degradation and pollution levels in urban areas. - Reducing the effects of natural disasters. - Significant improvements in the lives of slum dwellers. - Providing housing and infrastructure in urban areas, especially for marginalized social groups. - Improving the quality of health services and achieving full access of citizens to health services and improving the quality and accessibility of education. - Rationalize and improve the selection of development sites. - Support sustainable transport and sustainable development and urban planning. - Sustainable management of solid waste.
1.2 Considerate dimensions when planning growth centers to achieve sustainability (AbdulRahman, 2012): Integration: The GCs are concerned with the integration and interaction between development sites and their inputs in the social, urban, economic, and environmental sectors in one hand, in the other hand between the centre and its periphery. Homogeneity: focusing on the formation of successful relationships between the population and nature, with the economic and business areas.
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Participation; The process of consultation and participation of the community, public and private sector and non-profit civil society organizations to identify the activities and requirements required by growth centre. Flexibility with the fast changes: As a result of globalization and the speed of information circulation and the freedom of capital and technology, the GCs has become economically open, which led to increased input and output in the development process. The shift in the development level: The growth centres can move from a development level to another, depending on its acquisition of regional and global competitiveness. The adoption of innovation: the introduction and diffusion of innovations and knowledge leads to improvement in the stock of technological knowledge of the productive system, which creates external economies, for the benefit of all sorts of firms in the system (Antonio, 2007).
1.3 Sustainable growth centres' characteristics 1.3.1 Urban characteristics - The spread of urban densities in a balanced manner at the level of GC to achieve the principles of population redistribution advocated by SRD. - A clear inclusion in the network of urban and rural-urban communities within the hinterland and avoid the overlapping with other domains growth centre in respect of the concept of sustainable management and good internal governance. - An active role for socially marginalized groups. - Respect the separation areas and protection between the urban areas, which fall under the names of several green areas, green belts or may be in forests and large parks. - It is characterized by high rates of access to services, which respects the thought of the absorptive capacity of each service to play its role in an integrated and that there is a continuous vision of the expansion and development, which are consistent with the opportunities for economic and urban growth and population allowed in GCs. - Availability of absorption future urban areas to maintain the urban carrying capacity of the existing urban architecture, and keep it under the allowed levels. 1.3.2 Economic characteristics - Low inflation rates and rise in the GDP index compared to the region or the state. - A high rate of employment generation against the increase of non-polluting economic projects. - There are no economic restrictions on the movement of goods from and to the growth centre (free trade) as long as these goods are subject to environmental control and pass the standards of health. - Depends on the local resources in manufacturing and production within the centre's periphery and the development of internal investment and increase the support of domestic resources in the industry as long as these resources are not polluted and harmless to the vital system. - Depends on the production of local food as long as the needs of the population and as long as the environmental surveys regarding the volume of organic and fertilizers.
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1.3.3 Social characteristics: - Decrease the poverty rate of the population of the GCs' area compared to the national and regional level and work to develop these rates constantly to eradicate the poverty. - Protect heritage areas and communities with historical value of local communities in the GCs' area and support them in various economic, urban and cultural fields. - Increase the expected age of both sexes and reach the global average. - High rates of health care and the availability of basic health services for all communities in the growth centre's area as a whole.
1.4 Stages of developing the growth centers for sustainability 1.4.1 Development phase driven by fundamental factors: This is considered as the fundamental stage, and whenever investment are high, it will lead to the establishment of a robust physical infrastructure with a range of institutions that will support a healthy start of growth centre at the regional or national level according to the target development plan. The diversity of institutions between government and private institutions with other NGOs gives a strong start to the growth center where institutional diversity will be reflected in the diversity of the economic sector and the diversity of economic visions aimed at achieving future economic growth. Human capital is one of the most important factors that must be prepared for the labor market in line with the requirements of the local and regional economy. None of the above will work without a distinct level of security as capital always escapes from troubled areas. Security will protect the entire social and economic system and will lead to stability at the macro level, whether in the growth center or its region. 1.4.2 Development Stage driven by efficiency: The second phase is extremely important; the efficiency of the markets created as a result of the initial phase must be maintained and supported. Market efficiency means activating markets, creating new marketing policies and introducing continuous incentive policies for the product and the consumer. Indeed, the process of continuing to development requires continued capital efficiency. This occurs at the level of the growth center by stimulating investment opportunities and creating tax-incentive policies. Continuing studies of the capital cycle and how to re-employ them optimally will lead to the efficiency of the economic sector that supports the growth of the center in the end. 1.4.3 Development driven by innovations: With the passage of time and the relative equilibrium in the size and saturation of markets, there should be an assessment of all the previous stages and compared to the desired situation. Often, growth centers tend to the recession and if not dealt with will lead to decaying at the macro level. Dealing with the decaying is through technological development and allowed for more creativity at the level of different economic sectors. Markets need to be more open to accommodate with diverse technological changes. The industries and the leading economic sectors should also be more ready to initiate technical and technical developments to ensure continuity in the production of competitive products.
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From the last stage, which seek to help the GCs to continue developing, we can say that the competitiveness of the RGCs is one of the requirements of sustainable development. Competitiveness is the ability to achieve long-term prosperity while maintaining the productivity and quality of life of society and is reflected in the urbanization.
2. Growth centres in the concepts of competitiveness The principles of competitiveness indicates logically that any center, need to maintain a competitive advantage; however, the centre is small or significant in size, it should use the advantages to create competitive development process (Wakeley, 1962). The concept of competitiveness should introduce in the growth centres in a comprehensive sense. Competitiveness is an integrated system with main goal to raise the standard of living of the individual through policies and trends that take into consideration economic, social, environmental and other aspects. For the development of all the different sectors, in light of the maintenance and upgrading of environmental components (AlBashir, 2014). The vast difference between the GCs in the traditional and competitive development is the factors of production depend on the static factors like (Local resources, local labor. etc.), while in the competitive sense is due mainly to dynamism production factors.
2.1 Growth center requirements to be dynamic and competitive 2.1.1 Competitive advantage location - The regional growth center selection site should have competitive advantage factors to ensure the competitiveness of growth factors in the regional context, as follows: - The regional cities are experiencing dynamics growth are quite distinct from both the primary metropolitan centres and smaller rural localities, with significant implications for policy planning also amongst the state’s regional cities with some performing far better than others (Plummer et al., 2014). - GCs connecting to the roads networks and transport means and communication. - Population and population density matching the economic threshold to emerge proper markets. - The availability of natural resources and the future development potential of the GCs and its periphery. - Whether large and medium-sized GCs should consider the carrying capacity and taking advantage of the economic and economic savings available to them. - Utilizing the economic resources available in the provincial capitals and the administrative centers and directing them to the development of the GCs' areas. - The formation of a balanced urban system consisting of multi-level growth centers (national, regional and local) to integrate their functions and economic activities following the past and present development realities and the expected future role. - Integration between the urbanization system and the natural environment and taking into consideration the protection of the environment and reduce pollution and benefit from natural resources within the framework of sustainable development.
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2.1.2 A unique and innovative operating environment to develop and attract factors of production and investments. This there is no doubt that factors of production are the necessary inputs needed to support industry's ability to compete. These factors take the traditional form (natural resources including arable land, labor, and capital) as well as infrastructure. It is imperative to have a local demand and work on developing it, which of course will help in sustaining the economic demand for the regional growth center. It should be noted, there is a follow-up to the pressure generated by the increase in domestic demand, which may lead to the acceleration of growth in the RGCs and here clearly shows the role of governance in the careful planning of GCs and taking into account future growth paths to deal with the expected demand for economic activities. 2.1.3 Collecting and gathering investment activities. The related industries (complementary) and supporting industries plays crucial key to gathering the investments in the growth centre and its periphery which is active in receiving the complementary industries through good connectivity to the roads and communication network. Feeding and complementary industries are the reason for the success of many industries and activities. They are able in competitiveness because they are intertwined with each other in technologies, inputs and distribution channels, which contributes to the degree of development and the creation of better production and management skills. 2.1.4 Establishment of the industrial clusters Firms or enterprises cannot in any way achieve competitive advantage through their presence in individual industries, but they can achieve this advantage by connecting with other local facilities that are efficient in other feeder and related industries. This means that the presence of industries as part of clusters is an important and fundamental factor and is even one of the most important factors in achieving competitive advantage. Porter, 1998 believes that competition is affected by the presence of these clusters by increasing the productivity of the cluster organizations and increasing their capacity to innovate new cluster. 2.1.5 Constant government role to develop competitiveness of activities. The government has an important role to keep on the competitiveness of activities within the growth centre. At the level of factors of production, the government can improve and develop these factors through its efforts to increase Productivity by increasing investments in education and training programs and linking them to the industrial reality and follow policies that lead to increased saving and investment promotion, the efficiency of investment allocation between different uses. Also, support and encourage development and innovation, availability of data and statistics and increase investment in infrastructure. Government policies can also affect the enterprise strategy and structure, and has the responsibility to establish specialized training centers, establish research programs in universities for cooperation between institutions and universities, and others.
3. Growth centres in the global economy In the open global economy, there is a significant role of international trade in the economic growth. This form of growth also happens because of the next factors:
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- Many knowledge spillovers occur within very concentrated economic regions— clusters and districts within cities. - Institutional effects operate partly at the national level but also at the level of provinces, cities, or special economic zones. - A city or country that offers high returns to firms or workers will attract inflows of these factors more than the others will. Depending on that, the speed and level of growth are not same at all centres in each country, there are multi-levels of growth centres: . Global growth centres, National growth centres, Regional growth centres, and Local growth centres. 3.1 The global growth centres, Dobrescu & Dobre, 2014 define the global GCs due to the quantitative contribution of the economy leading to global growth, supported by the power of internal links. Zhang, 2013, mentioned that Sassen, 1991distinguishes ‘global cities’ from ‘world cities’ and insists that global cities are a new type of economic co-ordinating unit, specific to the era of globalization, these cities do not merely compete with each other, but function as one trans territorial marketplace. These cities function similarly as international financial centres, with an intensive concentration of a wide variety of foreign commercial businesses and transactions enjoying both agglomeration and scale economies in financial transactions. The global GCs having advantages based on innovation and more complex skills and technology that are locally synthesized. Growth centers requirements to enter the global economy: - GCs should have exposure to national and foreign trade. - GCs should have natural resources for exports or natural advantages, such as proximity to rivers, coasts, and transportation networks. - Should have economic investment policy in response to the globalization challenges. - High levels of investments in infrastructures (such as international airports, ports, roads, underground, high-speed railways). - Incorporate in their plan different attractive advantages to inward investment and global capital. - Should have strategy to reduce production costs of up to a deregulation of the labor. - The structure of industries should group itself into multi-clusters. - The economic structure should have value chain. The value chain is defined as a sequence of activities to create a valuable product on the market and thereby create value (Dobrescu & Dobre, 2014). - Involves strategies of quality and innovation to create new products. - Should have competitiveness clusters that must meet the "next status": "Representing a combination of a given geographical area, businesses, training centers and public or private research units, engaged in a partnership approach for to create synergies around common projects of an innovative nature" (Dobrescu & Dobre, 2014).
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3.2 National growth centres National GCs shows the desire and ability of the state and its companies to invest continuously, investing in modern production facilities, and technical development in these centers not only to apply foreign technologies but also to improve them. Developing the conditions of productive factors, investment and the strategy of the state and the economic structure and the nature of competition in the domestic market. Domestic demand is complex, and the related industries are not well developed. The economy is successful in industries characterized by high domestic demand. These centers are developing when the supply side is attracting demand. The national GCs' economic sectors should enjoy reasonable levels of technology. The availability and use of information and communication technologies are a prerequisite for economic and social development at that level. It is essential for the national GCs of being connected to the regional and global networks to speed up development. 3.4 Regional growth centres The RGCs operate at the level of the broader region, where the state is divided into a group of regions representing each region as a regional growth center. RGCs are characterized by support activities, namely inputs, technological development, human resources, infrastructure. The RGCs are connected to a network of roads and transport at the level of the region to reach the local centers to ensure regional integration and exchange. If these networks managed efficiently and successfully, the GCs would be more competitive at the scale of the region. RGCs need an administrative structure capable of dealing with different economic networks and develop the future institutional dimensions. RGCs are classified as centers with high population density and labor, according to (Brautigam & Manager, 2013); there is expected constant growth, which needs a plan to deal with the fast changes and high level of carrying capacities for the infrastructures. 3.5 Local growth centres "city-region" level This level of GCs includes the primary activities of the necessity to establish local economic activity serves the regions and supports the exchange between the GCs and the periphery. These activities consist of internal transport, external transport, manufacturing, marketing, after-sale services. The economic structure is based on basic factors such as unskilled labor, land, geographical location, capital, and at this stage, the importance of other determinants of competitive advantage is diminished. In addition being centers of economic growth, whether industrial or agricultural, these centers represent the regional base of services at the level of the city-region, where a series of trips to regional services are generated between the GCs and the settlements in the periphery. Many jobs are at the center of daily employment while living in rural or semi-urban communities in the periphery. All the previous levels of growth centres under the fast and various challenges and changes in the globalization should perform their function under the concept of resilience economy.
4. Growth centres and the resilience economy The notion of resilience is broadly defines as “a return to an original state”. The notion of resilience is rapidly becoming part of the conceptual and analytical of regional economic
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 studies, the resilience is a dynamic feature insured continuous regional development or fast enough recovery after the economic shock (Palekiene, et al. 2015). The resilience defined as the ability of the system to anticipate, resist, absorb, respond to, adapt to, and recover from a disturbance. Resilience is determined how the region or system responds to shock or disturbance and under these circumstances able to ensure its continuous development. Palekiene, et al. 2015 mentioned that Davies et al. (2010) remarked that growth centre or region’s inherent factors regional resilience depends on hidden in economic strengths and weaknesses. Such factors as physical and human capital, competitiveness, innovation system, entrepreneurial culture, endowments in natural resources and physical capital, etc., play a significant role shaping regional resilience. Palekiene, et al. 2015 built regional resilience factors model, which is easy to adjust them to work on the level of growth centres. These factors as following: 4.1 Growth centres' resilience factors Government capacity: Political and economic stability; Regional financial stability; Local government efficiency and agility; Public and private sector transparent cooperation; An open and transparent institutional business environment; Bureaucratic procedures unencumbered business administration; The spirit of entrepreneurship. Strategic insights capacity: Continuous economic growth; development vision for achieving consistency; the economic integrity and openness; investment attractiveness; purchasing power and the level of material well-being. Knowledge and innovation capacity: Business and government investment in research and innovation; Business and Science active co-operation; Innovation support services system functionality and availability; Intellectual property protection level of development; A positive attitude towards research and innovation. Learning capacity: Developed and accessible science and education, lifelong learning and continuous improvement systems; Labor market flexibility and competence; Orientation on professionalism and quality. Networking and cooperation capacity: Cooperation and feedback opportunities and intensity between government, business and research institutions; the involvement in international and national networks; Integration into the international and national value chains; Level of computer literacy and Internet use intensity; Various e-services availability. Infrastructure and natural resources development capacity: Internet connection availability; Implementation of sustainable development principles for regional growth; Real estate, infrastructure availability level; pollution; accessibility by land/ air; Energy independence and quality of supply.
One of the resilience factors, which help the growth centres to stand against the economic shocks, is having the economic power. The need of economic power will discuss in the next paragraphs. 5. Growth centres with economic power According to Poladian & Oehler-Şincai, 2014 the economic power is characterized by several elements: resources or potential of leadership (population, area, natural resources, technological progress, education, economic and military strength and political stability).
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The spatial dimension (the geographical area of the exercise of power, regionally or globally) and status (recognition, whether formal or informal, of its leadership). 5.1 Elements of the economic power: Productive economic structure: productivity is related to population concentration. More than half of the world’s population is now living in towns and cities. Underpinning this transformation are the economies of scale that make concentrated urban centers more productive. Preferences granted by the central government: the government could grant attractive policies, for example, Special Economic Zone, this will help to elevate the history and location and economies of scale to competitive way. The ability to attract foreign direct investment (FDI): larger cities have opportunities to land it in their economic structure. The establishment of a foreign-invested community reduces perceived investment risks and creates a virtuous cycle that serves to attract more investment in the future. Located in cities cluster: City network effects stimulate economic growth. Large cities are usually at the center of a cluster of smaller cities, and network effects spur economic growth and productivity. Provide long planning: the growth centres are highly complex and demanding environments that require a long planning horizon and extraordinary managerial skills. ensure competitiveness: the creation of the competitiveness depend on different factors, the most important is the population size, McKinsey Global Institute, 2011 mentioned that larger cities have been more competitive than smaller ones in the provision of these benefits and others that are favorable to businesses. Plan to cope with the risk of diseconomies; many governments are not prepared to cope with the speed at which their populations are growing. Without skillful plan and management, cities run the risk of diseconomies— such as congestion and pollution— starting to outweigh scale benefits, leading to a deteriorating quality of life and a loss of economic dynamism. The ability to keep on affordable housing stock: emerging cities will be home to a growing number of households in the consuming and global categories.
6. Growth centres as creative centres The creative economy is known in the literature mainly as the production of creative industries as Media, Crafts/jewelry, Fashion, Arts, and Advertising, etc. recently add to this list the knowledge industries and innovations. In particular, the shift from the arts, heritage and cultural industries towards the creative industries and from the cultural and creative city to the wider knowledge city —and the spatial representation in cultural quarters, creative clusters, media parks and science ‘cities’ (Cooke and Lazeretti, 2008). At the level of growth centre the research mean with the creative centres is the ability to develop within the atmosphere of competitiveness and the ability to sustain the economic activities by attracting new investment whether local or foreign. 6.1 The creative growth centre whether the central core and the periphery is consonant with area-based regeneration, business improvement districts, heritage and conservation and zoning strategies, which neatly attempt to square what is fundamentally global strategic growth arguments driven
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VOLUME 7, ISSUE 12(1), DECEMBER 2018 by national, supranational and regional authorities, with local impacts and governance implications (Evans, 2009). Emerging cities using the cultural and creative economy as a growth strategy. This is manifested in both employment and GDP contribution to regional and national economies, but also in the extent of ‘creative class’ presence in primarily central-core and growth centre periphery (Evans, 2009). 6.2 Elements of the creative growth centre; - The emphasis on the role SMEs to change the image of the traditional economy. - Using social regeneration and local economy at the cost of larger creative sectors. - Expand reliance on creative/knowledge economy and clusters, which account for the growth performance. - Using culture, and cultural industries as instruments of the nation-state (such as broadcasting, arts, and heritage), to the more global creative industries. - Widely use the industries that have their origin in individual creativity, skill, and talent and which have the potential for wealth and job creation through the generation and exploitation of intellectual property (Evans, 2009). - Growth centres and regional authorities have policy and programs to promote creative and knowledge industries status. - Establish regional industrial clusters, in new economic areas within the growth center region where multiple or polycentric clusters and networks.
Conclusion The process of GCs development aims to achieve sustainability on the short and long- term and to be sustainable GCs needs to consider the sustainable framework and create sustainable planning factors. Classifying the GCs using there developmental level helping in determine the proper requirements as the global level needs different growth and development factors than the national and regional level. To plan the GCs to sustainable the economic structure should be remarked with economic powers and have creative economic sectors. If any economic structure has both advantages it will be more resilience comparing with other as in the globalization era, the changes become so fast and the economic shocks can destroy the static structure.
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Economic Development. Cheltenham: Edward Elgar. . Dobrescu, E. M., & Dobre, E. M. (2014). GROWTH POLES . RELATED CONCEPTS. Knowledge Horizons - Economics, 6(2), 17–20. . Evans, G. (2009). Creative Cities, Creative Spaces and Urban Policy. Urban Studies (Vol. 46). https://doi.org/10.1177/0042098009103853 . McKinsey Global Institute. (2011). Urban world: Mapping the economic power of cities. Journal of Monetary Economics, 36(March), 49. Retrieved from http://www.mckinsey.com/insights/urbanization/urban_world . Palekiene, O., Simanaviciene, Z., & Bruneckiene, J. (2015). The Application of Resilience Concept in the Regional Development Context. Procedia - Social and Behavioral Sciences, 213, 179–184. https://doi.org/10.1016/j.sbspro.2015.11.423 . Plummer, P., Tonts, M., & Martinus, K. (2014). Local Competitiveness and Regional Development: Western Australia’ s Regional Cities. Journal of Economic and Social Policy, 16(1), 2001–2011. . Poladian, S. M., & Oehler-Şincai, I. M. (2014). Emerging of New Poles of Economic Power in the World. Procedia Economics and Finance, 8(14), 474–483. https://doi.org/10.1016/S2212-5671(14)00116-6 . Porter, M. (1998). Clusters and the New Economics of Competition. Harvard Business Review. Retrieved from http://hbr.org/product/clusters-and-the-new- economics-of-competition/an/98609-PDF-ENG . Wakeley, R. E. (1962). Growth and Decline of Towns and Cities in Southern Illinois. Southern Illinois University Carbondale OpenSIUC. Retrieved from http://opensiuc.lib.siu.edu/ua_docs . Zhang, L.-Y. (2013). Dynamics and Constraints of State-led Global City Formation in Emerging Economies: The Case of Shanghai. Urban Studies, 51(6), 1162–1178. https://doi.org/10.1177/0042098013495577
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INSURGENCY: A STUMBLING BLOCK IN THE PEACE AND PROSPERITY OF Jammu and Kashmir STATE
Nissar Ahmad Mir Tariq Ahmad Mir Research Scholar Research Scholar Department of Political Science Department of Political Science Govt. Hamadia Arts and Commerce Govt. Hamadia Arts and Commerce Bhopal ,M.P. Bhopal ,M.P.
Dr. A.P Pandey Assistant Professor Department of Political Science Govt. S.V, P.G College, Raisen,M.P. Abstract
The attitude of the state Jammu and Kashmir always remains insurgent. The insurgency in Jammu and Kashmir is an internal conflict between Kashmir insurgents and government of India. The main and utmost cause of this insurgency is the rivalry and cold war of India and Pakistan immediately after the Indo- Pak partion ,the issues which created irritants between the duo were, transfer of military assets , sharing of river water of Indus , division of cash balance of undivided India. Some efforts were made by both nations to normalize their relations but finally broke out because of dispute over Kashmir. Pakistani leaders believe in the approach of the two nation theory that 77% of population of J and K are Muslims and J and K should join with Pakistan while India claims that the state has accorded with India on 24. Oct. 1947 and Kashmir is an integral part of India. But the reality is that, the state J and K was a princely state and it was neither the part of Pakistan nor India .Thus this difference in the approaches of between them became the main cause of Kashmir insurgency.
Key words: Insurgency, Jammu and Kashmir, India and Pakistan, Rivalry, Irritations
Objectives 1. To highlight the causes of insurgency in J & K. 2. To highlight the various phases of insurgency. 3. To highlight the impacts caused by insurgency on Jammu and Kashmir and to draw suggestions how to control.
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Introduction
The insurgency in Jammu and Kashmir is an internal conflict between Kashmiri insurgents and the government of India. Some of the Kashmiri separatists want Kashmir accession to Pakistan, while others seek complete independence of J and K1 .The roots of conflict between insurgents of Kashmir and Indian government are tied to a dispute over local autonomy2. Democratic developments were limited in Kashmir until the late 1970s and by 1988. Most of the reformations on democracy provided by Indian government have been reserved and non violent channels for expressing discontent where limited and caused a dramatic increase in support for insurgents advocating violent secession from India. In 1987 a disputed J and K state assembly election created an event for the insurgency when it resulted in some of the state’s legislative assembly members formed armed insurgent groups3. It was the wake of disillusionment with the internal politics of J and K and the beginning phase of conflict started in the state what marked the beginning of this phase was the decision of some kashmiri youths who have participated in the elections as contestants ,election agents, compainers and sympathizers of candidates to cross over to Pakistan to take training in armed militancy .Moreover the separatists(APHC) All Party Hurriyat Conference later strengthened the roots of Kashmir insurgency 4..
Phases of insurgency
Insurgency phase 1990 -2000:
The 1990’s onwards was the most crucial internal security issue in Jammu and Kashmir, thousands of people died during the fight between insurgents and the government. In addition to this thousands of civilians died as a result of being targeted by various armed groups. The inter- state intelligence (ISI) has been accused by India of supporting and training militants to fight in Jammu and Kashmir. According to official figures released in J and K assembly there were 3400 disappearance cases and the conflict had engulfed as many as 47000 lives as of July 2009. In 2000 the insurgency transformed into non- violent means in the form protests and marches. Certain groups dropped their arms and tried to look in for a peaceful resolution to the conflict5.
Insurgency phase 2000-2012
The situation in the state remained almost normal and peaceful from 2000 to 2007 although some incidents occurred but these were less violent and was not a cause of concern for government functionaries. The situation turned
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grim again in 2008 when the amaranth agitation began in Jammu and Kashmir. The entire issue revolved around a government order of diverting forest land to Shri Amaranth Shrine Board (SASB) for construction of temporary structures for housing pilgrims during the period of amaranth yatra. The separatists raised their voices against land transfer and demanded the revocation of the decision. The separatists were later on supported by masses of the Kashmir as a result the amaranth issue took shape of mass agitation and entire valley participated in this agitation. Meanwhile curfew was imposed in state for near about 3 months. People started demonstrations and came out on roads and used stone pelting against security personals this was the first in the state J and K that agitators used stone pelting. Later on this agitation resulted heavy loss in the state. The official figures which were released confirmed more than 100 deaths and thousands injuries in that very unrest in J and K.6the economy of the state also shattered during this period and the business and other sector of the state suffered huge losses.
3. Insurgency phase 2012 onwards
According to Indian army data at least 70 young Kashmiri youth joined the militancy during the period of 2012 – 2014. The records also showed Lashker-e-Toiba group was highly joined group which was accused for the attack of Mumbai in 20087.
The period of 2016-2017 is the most crucial unrest in Jammu and Kashmir which is properly known as Burhan Aftermath. It started with the killing of Burhan Wani a militant commander of Hizbul Mujahidin by Indian security forces on 8 July 20168. After his killing the anti Indian protests rocked the valley9. Meanwhile curfew was imposed in the valley on 15 July and mobile services were suspended for the months together. Kashmir valley remained under curfew for 53 days. The J and K police and Indian army used pellet guns, tear gas shells, rubber bullets as well as assault rifles to disperse the protesters which resulted in the death of more than 90 civilians and 2309 suffered injuries 10. In addition to this 2 security personals died and 3550 persons were injured11. Sumentra Bose in his book “Kashmir Roots of Conflict Paths to Peace” mentions the figure of about 40000-80000 civilians as well as Indian security personals have lost their lives from the period of 1999-2002 in J and K this includes 4600 security personals, 13500 civilians and 15937 militants including 3000 from outside Jammu and Kashmir .To make it more curse this period witnessed 55538 incidents of violence12. After 2002 the various sources and data revealed more than 4000 civilians and
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more than 500 security personals and near about 1000 militants were killed in this war over Kashmir.
Notable terrorist attacks
Date and place of Consequences attack July –August 1989 3 CRPF personals and a politican of NC namely Mohd Yousuf were killed13. 23-March-1977 Seven Kashmiri Pandhits were killed in Sangrampura massacre Sangrampura Budgham district of Jammu and Kashmir14. 1998 Prankot massacre 26 Hindus’ of Udhampur district were killed. 19-June 1998 25 Hindus were killed Champanari massacre. 2000 Amaranth 30 pilgrims were massacred. Pilgrim- age massacre J & K Assembly attack 38 persons were killed in bomb attack. 1-Oct. 2001. Ragunath Temple 3 Security forces and 11 civillians were killed. sucide bomb attack 30- March 2002 Qasimnagar attack 13- 27 persons lost their lives16. July 2002 Nadimarg attack 23- 24 Hindus were massacred in Nadimarg Shopian March 2003. district. Srinagar bomb attack 4 army men lost their lives while a bomb was 20-July 2005. dropped on army vehicle17. Badshah chowk attack Two civilians were killed18. 29-July 2005 Doda massacre 3-may 35 Hindus were killed19. 2006 Kashmir valley attacks 4 attacks were carried out in a single killing about 5-dec- 2014 21 persons including both civilians and security personals.wre killed 20. Uri attack 18- Sep. Four armed men barged in an army camp in Uri 2016 and fired indiscriminately which resulted in killing of 19 army personals21.
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Causes of insurgency
There are numerous causes for insurgency in the state of Jammu and Kashmir. Some causes are highlighted below although they don’t cover all the causes yet they give the clear picture about the root causes for insurgency.
1. Human Rights Violation:
This is off-course the most important cause for the insurgency in the state because it seems that there is no right given to inhabitants as more often than not the state witnessed the worst cases of human right violations, whether it may be slapping PSA to any person at will, night raids and torturing the youth on mere doubts. It has created havoc in the state. This can be understood clearly by having a look on the below mentioned cases along with data.
There were 988 cases filed against the Indian army in the state, out of which 965 cases were investigated while 23 cases are still pending in the courts. Out of these who will forget the tearful and heart melting Konun Poshwari rape case which took place on 24- Feb. 1991 in which a minimum of 150 women were raped brutally like animals by Indian during a search operation launched in the village. One feels stun and shivering vibrates the whole body when one comes to know that a 7 year old baby and 79 year old woman were not speared by the forces. This case might be forgotten by the govt. but it will always burn the hearts of people as long as the justices are denied and will always provide the fuel for insurgency in the state22.
2. Rigging in the 1987 elections
It is well known that the politics of state of Jammu and Kashmir was highly dominated by national conference from 1951 up to almost 2002.The reason behind the NC hegemony was that the national conference always won the elections due to rigging in the elections. An outburst in the state politics occurred in the election of 1987 when the other parties accused the NC of rigging in the elections. One of parties was MUF(Muslim United Front) which was highly praised and supported by the people last the election in the 10 constituencies by a very small margin to NC. This created a doubt in the minds of people supporting the party and they demanded re-election which was not allowed by the centre . the party along with its workers started demonstrations throughout the valley .what marked the beginning of Kashmir insurgency was the decision of kahmiri youth who were political
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agents and sympthasisers of MUF crossed over the border and took to arms as consequence of this the insurgency stepped its feet in the state. This was probably one of the root causes of Kashmir insurgency. 4. Lack of proper leadership
One of the burning issues before the state govt. is the non-cooperation of people in the government formation in the state. The reason for the disinterest in the politics is the ill attitude of the govt. functionaries towards the people. This problem originated after 1951 elections when NC govt led by sheikh Abdullah and later on by Ghulam Mohd. Bakshi continued upto 1967. During this period all the funds allotted by the central govt were not properly utilized for the development of the state which created restlessness among the people. Later on INC govt. led by Gh. Mohd.Sadiq and Syed Mir Qasim also failed to win the hearts of the people23. It was only during 2002-2005 by the emergence of the PDP-INC coalition govt. led by Mufti Mohd. Sayed When the politics was restored and people had a sigh of relief and a belief of development and prosperity in the state. The state developed by leaps and bounds with much reduction in insurgency. After completion of Mufti’s term of three years Gh Nabi Azad from INC took oath as chief minister of state. He followed the footsteps of mufti and the state development was touching its peak until mid 2008. But unfortunately after his decision to transfer the land to shrine board for the the construction of buildings for pilgrims of Amaranth. Mass agitations took place in the whole valley against the land transfer decision this agitation lasted for months and marked another dark phase of insurgency of sate and the roots of insurgency deepened to such a level that state then never came out of such situation clearly until now24.
4. ISI’s Role The inter–state intelligence (ISI) has encouraged and aided the Kashmir independence moment through an insurgency on the legitimacy of Indian rule in Kashmir.
5. Unemployment This also contributes towards the insurgency in the state , because as per reports there are more than 7 lakh unemployed youth in the state, which includes highly qualified degree holders like PhD , P.G and graduate students this is highly alarming and likely to account for insurgency. Moreover the recruitments are made on the basis of corruption and under high influence which is more clearly depicted by the fact that the state is ranked No. 2 in
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corruption headed by Bihar. This has ruined the future of so many students and they have got no option other than insurgency to fight for their rights25. In addition to this there are so many reasons for insurgency which includes PSA(Public Safety Act), AFSPA (Armed Forces Special Power Act) POTA etc which have highly contributed to insurgency in the state.
Conclusion
From the above explained facts it clear like a mirror that Kashmir issue is the most dangerous and challenging issue in the whole world, although its consequences are visible in India and Pakistan only but according to think tanks if the 3rd world war is fought perhaps Kashmir may be the cause behind it. So the United Nations organization must think over this grave issue by bringing India and Pakistan on a single platform to solve this issue once for all. In addition to this the political elites in the state need to form such strategies which will urge the people to have a faith and confidence in the government.
References
1. Social studies S5 Ab. Pearson Education. P 70. 2. Uppsala Conflict Encyclopedia, Conflict Summary, Conflict name: India: Kashmir, "Roots of Conflict and the emergence of Kashmir Insurgents", viewed 2013-05-29, 3. Jeelani, Mushtaq A, Media Monitors Network. 25 June 2001, from the original on 4 March 2016. Retrieved 24 February 2017. 4. Rekha Chowdhary: Electoral Politics in context of separatism and poltical divergence, an analysis of 2009 parliamentry elections.SAMAJ, 3,2009, p 8. 5. Anshu Sharma, international journal of humanities and social science invention, vol.3, 11 nov. 2014, p 52-55. 6. Balraj Puri, Jammu: A Clue to Kashmir Tangle, 1996, p 77-78 7. The Express Tribune. Retrieved 25 June 2015. 8. “Hizbul Mujahedeen ‘Poster Boy’ Burhan Wani killed in joint encounter”. Indianexpress.com. 8 July 2011. 9. “Curfew Clamped in all 10 districts of Kashmir”. Times of India, 15 July 2017. Retrieved 147 jul 2017. 10. “2016 unrest: not even one probe into killings completed”. Greater Kashmir dec. 6 2016, retrieved 27 Jan 2017. 11. Greater Kashmir, 29 July 2016, retrieved 30 jul 2016. 12. Army records and newspapers of govt. of India.
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13. “Chronicle of important events/date in J and K’s political history.”Jammu- Kashmir.com. Retrieved on 25 June 2015. 14. “Sangrampura killings”Archieved from the original on 15 Apr 2005. 15. Dugger, Celia W, “Pakistan asks India to revive talks aimed at bringing peace in Kashmir”. The New York Times. 9 Oct 2001, Retrieved 23 Feb 2017. 16. “Human Rights Watch World Report 2003: India “. 17. “20 july 2005 Srinagar attack“Kashmir times 21 July 2005. 18. “July 29 attack in Srinagar.” Archieved from the orginal on 3- march 2007. 19. Turbine news service, “Phagwara observes bandh over J and K massacre.” The turbine. 4 May 2006, retrieved 22 Feb. 2017. 20. “Multiple attacks rock Kashmir valley.”The Hindu 5 dec. 2014. Archieved from the orginal on 24 dec 2014 retrieved 24 dec. 2014. 21. uri militant attack ,greater Kashmir 18 sep. 2016. 22. Pervaez Ayesha, “politics of rape in Kashmir”. The Hindu, retrieved 13 May 2017. 23. sumentra bose, “ Kashmir: roots of conflict, paths to peace” 2003, p 85. 24. “Thottam, Jyoti, valley of tears”. Time. Archieved from the original on 5 may 2010, retrieved 5 april. 2010. 25. “unemployment as a reason for insurgency in J and K violence?- Times of India”.retrieved 24 may 2017.
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