SITA Public Address System

Audible communication solution to improve the flow of passengers through the airport Commercial airports are facing growing congestion and tighter constraints on staff and infrastructure. As a result, it’s more important than ever to be able to communicate with passengers clearly and effectively. SITA Public Address System is a state-of-the-art public address (PA) system, designed specifically for airport operations. Using the latest audiovisual technology, it enables you to keep passengers informed at every step of their journey. It drives efficiency, automates common messages and improves the flow of passengers through the airport.

BACKGROUND SOLUTION BENEFITS RESULTS

Irrelevant announcements SITA Public Address System gives • Ensures passengers receive How can I eliminate inaudible or you full control over messaging, information clearly and irrelevant announcements due to volume and language. It can be consistently in multiple 8 hours poor zoning? easily configured into zones, languages, wherever they are Difficult and expensive to ensuring messages are delivered in the airport saved per 150 administer and support to the right place at the right time. • Facilitates automatic flights by Many PA systems use proprietary messaging, allowing agents to hardware and tools, and costs are SITA Public Address System uses focus on customer service automating often transferred to end users mass-produced hardware that is functions through expensive hardware, available on a global scale and software and support. How can I utilizes standard Windows® • Provides equal access to three minutes avoid escalating costs and technology. This drives down disabled passengers expensive add-ons? market prices and promotes of • Gives you full control over Poor support for hearing and innovation. announcements visually impaired passengers zoning, volume, message management and functionality How can I provide equal access to Our service provides equal access flight data for hearing and visually for hearing and visually impaired • Allows you to increase ancillary impaired passengers? passengers through simultaneous revenue by offering audiovisual Inconsistent volume levels and audio and visual messaging and advertising and promotions sound quality assistive technologies. • Enhances public safety Airport terminals and concourses are unique structures, which can SITA Public Address System uses • Reduces queue times and sometimes make clear, audible ambient sensing to maintain aural increases the flow of messaging a problem. How can I quality. Speaker volume adjusts passengers through the airport avoid inconsistent volume levels automatically based on sound • Ensures the optimal uptime and poor intelligibility? levels detected by microphones placed strategically around the • Increases overall passenger airport. satisfaction

How does it work? SOLUTION COMPONENTS CASE STUDY

1. Automated flight status updates Utilizes automated event-triggered messages A multi-phase installation of SITA Public Address System was for timely communication. completed for a bustling West Coast USA airport which processes over eight million passengers a year. The initiative was part of a 2. Automated pre-boarding and boarding modernization program where amplification and coverage would messages present audio challenges for most airport PA systems. Streamlines boarding processes, saves gate agents time, and creates consistency as a The PA system is connected to an existing FIDS in order to result of standardized messaging. provide a text format equivalent of audio messages (e.g. visual paging). Flight events such as arrivals, cancellations and status 3. Simultaneous audible and visual changes trigger simultaneous audio and text format messages to presentation appropriate zones of speakers and displays. Airlines can also Ensures that all passengers are informed create and manage their own automated pre-boarding and through the flight information display system boarding sequences. Additionally, through rigorous testing and (FIDS) displays and the PA system. metric evidence (STIPA), the PA system has received approval 4. Software-based command and control from the local fire marshal to act as a secondary fire and life safety Provides easy access and usability for all user system. levels and job functions within the airport. Over 400 unique speaker circuits provide maximum clarity in an 5. Professional audio equipment acoustically challenging environment. More than 100 full-function Supported by rugged, affordable, and • Numerous input options: paging stations are in use at ticket counters, baggage claim areas innovative hardware. microphones-recorded messages, and gate podiums. These touch screen paging stations provide paging functionality – as well as the ability to manage flight emergency systems, automated 6. Emergency messaging and mass information quickly and easily. triggers, and more notification • Intrinsic system redundancy Integrates with emergency systems and alerts. • Various outputs: speakers, visual All 400 active amplifier circuits are continuously monitored. If messaging, emergency messaging, 7. Intrinsic reporting and diagnostics significant faults are detected in the circuit, the Power Amplifier etc. Archives what is being announced when, from Monitor and Failover (PAMF-16) units will engage a backup • Automatic adjustment: ambient where, and by whom. amplifier circuit. At the same time, diagnostic information will be emailed to the system administrator and the SITA 24/7 Help Desk. microphones monitor and adjust 9. Inherent high-availability system design volumes for ideal sound. Guarantees optimum uptime through reliable For more information please contact us at hardware, software, redundancy, and 24/7 [email protected] support.