TCCS Annual Report 2020
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Acknowledgement of Accessibility Country Transport Canberra and City Services is committed to making its information accessible to as many people We wish to acknowledge the Traditional Owners of as possible. This report is available as a printed these lands and waters that we live and thrive on document, an accessible PDF and in HTML on our today. We pay our respect to the Ngunnawal and website at surrounding nations, and extend that respect to all https://www.cityservices.act.gov.au/about- Elders past, present and emerging for they hold the us/annual_report. If you have difficulty reading a memories, the traditions, the cultures and the hopes standard print document and need alternative of all Aboriginal and Torres Strait Islander peoples formats; if you are deaf or hearing impaired; or if across the nation. Through contributions of English is not your first language; you can get help Aboriginal and Torres Strait Islander peoples, we from the following services: have gained a better understanding and respect for their cultures which enrich our appreciation of Canberra Blind Society: T (02) 6247 4580 Australia’s cultural heritage that leads to reconciliation. This is essential to Australia’s maturity National Relay Service: T 13 36 77 as a nation, and fundamental to the development of Translating and Interpreting Service: 13 14 50 Australia’s united identity. T We also wish to acknowledge that this nation is and Further Information will always be Aboriginal and Torres Strait Islander land, recognising their living cultures, their strength, For further information regarding the Transport their resilience and their continued nurturing of these Canberra and City Services Directorate Annual Report lands and waters for many thousands of years. 2019-20 please contact the Governance and Ministerial Services Branch on (02) 6205 5187 or [email protected]. Publication No 201052 ACT3 Government I Transport Canberra and City ServicesACT Directorate Government | Transport3 Canberra and City Services AnnualAnnual Report Report 2019-20 2019-2020 CONTENTS Acknowledgement of Country ......................................... 3 PART 2C ....................................................... 89 Accessibility ...................................................................... 3 Further Information ......................................................... 3 FINANCIAL MANAGEMENT ANALYSIS ..................... 90 CONTENTS ...................................................... 4 FINANCIAL STATEMENTS ..................................... 103 PART 1 ........................................................... 7 APITAL WORKS ................................................... 249 ASSET MANAGEMENT .......................................... 261 COMPLIANCE STATEMENT ...................................... 9 Overview ........................................................................ 261 FOREWORD .................................................... 10 Strategic asset management framework (SAMF) ........ 261 PART 2A ....................................................... 13 Asset maintenance and upgrades ................................ 261 TRANSMITTAL CERTIFICATE ..................................15 GOVERNMENT CONTRACTING .............................. 265 PART 2B ....................................................... 17 Procurement Principles and Processes........................ 265 External Sources of Goods and Services ...................... 266 ORGANISATIONAL OVERVIEW AND PERFORMANCE ..18 Our Vision ....................................................................... 18 STATEMENT OF PERFORMANCE........................... 286 Our Mission ..................................................................... 18 PART 3 ....................................................... 305 Our Role, Functions and Services .................................. 18 DANGEROUS SUBSTANCES .................................. 307 Our Values ...................................................................... 18 Our Clients and Stakeholders ........................................ 18 MEDICINES, POISONS AND THERAPEUTIC GOODS .. 307 Organisational Structure ............................................... 18 PART 4 ....................................................... 309 Executive Remuneration ................................................ 20 Governance .................................................................... 20 PUBLIC LAND MANAGEMENT PLANS ..................... 311 Planning Framework ...................................................... 21 PART 6 ....................................................... 313 Aboriginal and Torres Strait Islander Reporting ........... 22 PUBLIC INTEREST DISCLOSURE .......................... 315 Internal Accountability .................................................. 24 Highlights for 2019-20 .................................................... 25 APPENDICES ............................................. 317 Our 2020-21 Priorities .................................................... 27 APPENDIX 1 – SUBSUMED REPORTS ..................... 318 PERFORMANCE ANALYSIS .....................................29 ACT Veterinary Practitioners Board .............................. 318 A customer perspective ................................................. 29 Animal Welfare Authority .............................................. 322 Transport Strategic Objective 1 ..................................... 29 APPENDIX 2 - ACT PUBLIC CEMETERIES AUTHORITY City Services Strategic Objective 1 ................................ 31 ANNUAL REPORT 2019-20 ................................... 324 Transport Strategic Objective 2 ..................................... 32 About this report ........................................................... 324 City Services Strategic Objective 2 ................................ 32 Part 2A Transmittal Certificate ..................................... 325 Transport Strategic Objective 3 ..................................... 33 Part 2B Organisational Overview and performance .... 326 City Services Strategic Objective 3 ................................ 34 Part C Financial Management Reporting ..................... 336 Output Class 1: Transport Canberra .............................. 34 Output Class 2: City Services.......................................... 38 GLOSSARY 412 Community Engagement And Support ......................... 56 INDEX 413 Fraud Prevention ............................................................ 59 Freedom of Information ................................................. 60 Internal Audit .................................................................. 62 Risk Management ........................................................... 63 Scrutiny .......................................................................... 63 Work Health and Safety ................................................. 75 Human Resource Management ..................................... 77 Ecologically sustainable development.......................... 84 ACT4 Government I Transport Canberra and City ServicesACT Directorate Government | Transport4 Canberra and City Services AnnualAnnual Report Report 2019-20 2019-2020 ACT5 Government I Transport Canberra and City ServicesACT Directorate Government | Transport5 Canberra and City Services AnnualAnnual Report Report 2019-20 2019-2020 ACT6 Government I Transport Canberra and City ServicesACT Directorate Government | Transport6 Canberra and City Services AnnualAnnual Report Report 2019-20 2019-2020 PART 1 COMPLIANCE STATEMENT ACT Government7 I Transport Canberra and City Services DirectorateACT Government | Transport7 Canberra and City Services AnnualAnnual Report Report 2019-202019-2020 ACT8 Government I Transport Canberra and City ServicesACT Directorate Government | Transport8 Canberra and City Services AnnualAnnual Report Report 2019-20 2019-2020 COMPLIANCE STATEMENT The Transport Canberra and City Services Part 3 - Reporting by Exception Directorate (TCCS) Annual Report must comply with the 2019 Annual Report Directions (the Directions). In 2019-20, TCCS had no information to report by The Directions are found on the ACT Legislation exception under Part 3 of the Directions. Register: Annual Reports (Government Agencies) Act 2004 Part 4 - Agency Specific Annual Report Requirements The Compliance Statement indicates the subsections, under the five Parts of the Directions, There is one agency specific Annual Report which are applicable to TCCS, and the location of requirement applicable to TCCS. information that satisfies these requirements. • Part 4 – Public Land Management Plans, see Part 1 - Directions Overview page 310. The requirements under Part 1 of the Directions Part 5 - Whole of Government relate to the purpose, timing and distribution, and Annual Reporting record keeping of Annual Reports. The TCCS Annual All subsections of Part 5 of the Directions apply to Report complies with all subsections of Part 1. TCCS. Consistent with the Directions, the To meet Section 15 Feedback, Part 1 of the information satisfying these requirements is Directions, contact details for TCCS are provided on reported in the one place for all ACT Public Sector page 2 of this Annual Report to give readers the (ACTPS) Directorates, as follows: opportunity to provide feedback. • Bushfire Risk Management, see the Justice and Part 2 - Agency Annual Report Community Safety Annual report Requirements • Human Rights, see the Justice and Community Safety Annual report The requirements