At Your Service! Health Who Does What

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At Your Service! Health Who Does What A-SANTE 11/11/02 15:04 Page 1 A GUIDE TO KEEP HANDY At your service! Health Who Does What How to Get Healthcare Services Where to Find Help Seniors Long Term Care Homecare Services Services Covered Maternity and Childcare A-SANTE 11/11/02 15:04 Page 2 2 AT YOUR SERVICE! HEALTH SEE PAGES 10 AND 11 FOR LOCAL OFFICE ADDRESSES Some 250,000 people work in health and social Your health is important—and so is knowing who to services in Québec. talk to. When you need to see a doctor or get advice you can rely on, it’s important to know which door to knock on. You will—with the At your service! Health Guide. We’ve put this guide together to answer the questions people ask most. It also provides an extensive list of organizations that can give you advice or information. At your service! Health is a reference guide. It offers no diagnosis, but it does show you how to get help and information for your needs and questions. Of course, it wasn’t possible to include every single reference for every part of Québec. But don’t worry— you’ll find most of the organizations you need in order to know where to turn. At your service! Health is a publication of the Gouvernement du Québec Coordination: Secrétariat à la communication gouvernementale, in conjunction with the Ministère de la Santé et des Services Sociaux Production: Graphème © Gouvernement du Québec, 2002 A-SANTE 11/11/02 15:04 Page 3 SEE PAGES 10 AND 11 FOR LOCAL OFFICE ADDRESSES AT YOUR SERVICE! HEALTH 3 In Québec in 1999, disability-free life expectancy hit 78.5 years—81.5 years for women and 75.4 years for men. Maternity and Childcare I think I’m pregnant, My baby is sick and I feel overwhelmed by but how can I know I’m worried. What parenting. Who can for sure? should I do? help me? Pick up a pregnancy test Talk to your pediatrician Call the Parents Helpline at your local pharmacy. If or call Info-Santé. You can for free advice or talk the test is positive, make also consult the hand- to someone at your CLSC a follow-up appointment book entitled From Tiny (see p. 10). with a doctor at your Tot to Toddler provided CLSC or a medical clinic. at birth (see p. 10). Parents Helpline For your nearest medical 1-800-361-5085 clinic, call your CLSC My child seems to have (see p. 10). learning difficulties or problems paying Giving birth for the attention. Who should first time frightens me. I talk to? Where can I get help? Talk to the authorities at Your CLSC and doctor can your child’s school, call suggest prenatal courses your CLSC, or talk to a that will help (see p. 10). doctor. They will evaluate the situation and, if Do I have to give birth needed, suggest a plan in a hospital? adapted to your child’s No, you can choose particular needs between a hospital or (see p. 10). a birthing center. Ask your doctor for advice (see p. 10). Do I have to have my four-month-old baby vaccinated? Vaccinations are not Since this fall, compulsory. They are a the Serogroup C personal decision. But it meningococcal is strongly recommended you vaccinate your child conjugate vaccine against infectious diseases (meningitis) has according to the vaccina- been offered free to tion schedule provided at birth. Make an appoint- one-year-olds. Some ment with your CLSC 70,000 children will for free vaccinations be vaccinated each (see p. 10). year. It is estimated this new measure will cost $4 million a year. A-SANTE 11/11/02 15:04 Page 4 4 AT YOUR SERVICE! HEALTH SEE PAGES 10 AND 11 FOR LOCAL OFFICE ADDRESSES In 2000–2001, over 45,000 beds in long term care residential facilities were used by more than 73,000 patients for an average stay of 215 days. Seniors and Long Term Care What is meant by How do you get admit- How much does it cost People are taking “long term care”? ted or have an elderly for the frail elderly to my savings and mis- relative admitted to a live in a CHSLD? treating me because Long term care is regular public nursing home? I can no longer stand care provided over an Current rates range from up for myself. What extended period to You must be referred by $870 to $1,400 per month should I do? people of any age. a CLSC. They will judge for lodging and meals. Sometimes it is provided whether the loss of People with low incomes You must talk to a person right in the home, other autonomy warrants qualify for a government you can trust, to a social times in facilities like placement in a Long Term discount. worker from your CLSC, nursing homes. Care Residential Facility or to your doctor (CHSLD). If the case does Rates in private nursing (see p. 10). Your CLSC not warrant admission homes can be as much as See p. 10 to a CHSLD, the CLSC $5,000 a month, depend- Info-Abus can direct you to private ing on the services 1-888-489-2287 (ABUS) nursing homes in your provided. Call your CLSC area (see p. 10). for more information Association québécoise (see p. 10). de défense des personnes retraitées et préretraitées Regroupement des (AQDR) CHSLD et résidences www.aqdr.qc.ca pour personnes retraitées See p. 5 for your local office. www.acapa.com Commission des droits de la personne et des droits de My doctor has told me la jeunesse (CDPDJ) to get out and exercise 1-800-361-6477 more. Where can I get www.cdpdj.qc.ca information? Your CLSC can give you a list of clubs and organiza- tions that offer activities Over 40,000 designed for seniors. people are The Viactive program accommodated developed by Kino- annually in Québec’s Québec in conjunction CHSLDs. with the Fédération de l’âge d’or du Québec (FADOQ) also offers physical activities for seniors throughout the province at minimal cost (see p. 10). FADOQ 1-800-828-3344 www.fadoq.ca See p. 5 for your local office. A-SANTE 11/11/02 15:04 Page 5 SEE PAGES 10 AND 11 FOR LOCAL OFFICE ADDRESSES AT YOUR SERVICE! HEALTH 5 SENIOR REFERENCES Association Montréal Fédération de Saint-Jean québécoise pour Saint-Michel l’âge d’or du (450) 347-0910 (514) 374-7943 les droits des Québec (FADOQ) Sainte-Foy retraités (AQDR) Montréal-Nord (418) 650-3552 (514) 329-2333 Alma Alma (418) 668-4795 Sherbrooke (418) 480-1122 Québec (819) 566-7748 (418) 524-0437 Baie-Comeau Beauharnois (418) 589-7870 Trois-Rivières (450) 429-5380 Repentigny (819) 374-5774 (450) 581-0440 Gaspé Chicoutimi (418) 368-4715 Victoriaville (418) 543-8347 Rouyn-Noranda (819) 752-7876 (819) 797-5587 Hull Drummondville (819) 777-5774 (819) 475-6909 Roberval Web resources (418) 275-2737 Joliette Iberville (450) 759-7422 (450) 357-9545 Saint-Gabriel- www.55ans.info. de-Brandon Laval gouv.qc.ca Jonquière (450) 835-4707 (450) 686-2339 (418) 548-6870 www.conseil-des- ext. 3303 Lorrainville aines.qc.ca La Prairie (819) 625-2742 Saint-Hubert www.55net.com (450) 659-7514 (450) 656-9242 Mont-Tremblant www.poivresel.qc.ca Laval Saint-Tite (819) 429-5858 (450) 978-0807 (418) 365-5599 Montréal Lévis Sainte-Geneviève- (514) 271-1411 (418) 835-9061 de-Batiscan Pohénégamook L’Islet-sur-Mer (418) 362-2134 (418) 893-2111 (418) 598-6959 Shawinigan Saint-Hyacinthe Magog (819) 539-8844 (450) 774-8111 (819) 868-2342 Saint-Félicien 1-877-343-2367 1-877-868-2737 (418) 679-0558 Mascouche Sherbrooke (450) 477-5935 (819) 829-2981 Montréal Trois-Rivières Hochelaga- (819) 371-3195 Maisonneuve (514) 598-9999 Valleyfield (450) 370-0204 Montréal Rivière-des-Prairies Val-d’Or (514) 643-0930 (819) 824-4397 Montréal Rosemont (514) 376-7359 A-SANTE 11/11/02 15:04 Page 6 6 AT YOUR SERVICE! HEALTH SEE PAGES 10 AND 11 FOR LOCAL OFFICE ADDRESSES Each healthcare provider in Québec has its own role to play in ensuring top quality healthcare. CLSCs are often the gateway to health and social services. The middle pages of this guide illustrate how to get the services you need as quickly as possible. By 2005, all families will Who Does What have access to a family medicine Centre local de services CLSC Info-Santé Hospital Outpatient group, a veritable communautaires (CLSC) Helpline Clinics gateway to the CLSCs are one of the main You can call the CLSC Hospital outpatient clinics healthcare system. gateways to the health- Info-Santé Helpline take patients referred by In the course of the care system. The services 24 hours a day, 7 days a their doctors and some- they offer include medical week. Their nurses give times specialize in a par- next year, 100 consultation, nursing advice and information ticular field. For instance, groups will be set up. care, pregnancy follow- on health problems and some take mammograms up, homecare, and social services, and can or perform follow-ups for prevention. CLSCs also refer you to the right day surgery. Some are give vaccinations and HIV people or organizations. also walk-in clinics. and STD tests, and pro- vide young people with Birthing Centers Emergency Rooms sex information. Birthing centers are Emergency rooms are associated with CLSCs. units within a hospital These are homey facilities that offer services to where women give birth patients whose lives are assisted by an experi- in danger, or whose injury enced midwife.
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