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Msk-Patient-Guide.Pdf WELCOME PATIENT GUIDE MEMORIAL SLOAN KETTERING CANCER CENTER GENERAL INFORMATION 212.639.2000 PHYSICIAN REFERRAL SERVICE 800.525.2225 VISIT US ONLINE www.mskcc.org facebook.com/sloankettering twitter.com/sloan_kettering PATIENT GUIDE youtube.com/mskcc SECTION 1 P2 SECTION 5 P50 HOW TO GET PROGRAMS INFORMATION AND SUPPORT SERVICES Language and Hearing Assistance Psychological and Social Support PRODUCED BY Pain and Palliative Care The Department of Communications Rehabilitation Memorial Sloan Kettering Cancer Center SECTION 2 P8 Health and Well-Being 1275 York Avenue Spiritual and Religious Care New York, NY 10065 OUR TREATMENT Blood Donations LOCATIONS AND T 212.639.3573 Pharmacy Services F 212.639.3576 TRANSPORTATION Survivorship SERVICES New York City Treatment Locations Avice A. Meehan Outpatient Treatment Centers SECTION 6 P64 Senior Vice President and Outside New York City Chief Communications Officer BILLING AND INSURANCE SECTION 3 P16 REQUIREMENTS WRITER Jennifer Castoro OUTPATIENT CREATIVE DIRECTOR Randi Press TREATMENT SECTION 7 P68 Before Your Appointment PHOTOGRAPHY Rick DeWitt During Your Appointment YOUR RIGHTS AND RESPONSIBILITIES Ethan Kavet After Your Appointment Karsten Moran Michael Prince Matthew Septimus SECTION 4 P24 P78 DESIGN Ideas On Purpose, NY INPATIENT GLOSSARY OF www.ideasonpurpose.com TREATMENT PEOPLE INVOLVED PRINTING IN YOUR CARE Allied Printing Services Preparing For Your Stay Your Admission Your Daily Hospital Routine Your Safety Staying Close to Relatives and Friends For Your Convenience Patient Activities © Copyright 2016 Getting Ready to Go Home Memorial Sloan Kettering Cancer Center WELCOME TO MEMORIAL SLOAN KETTERING CANCER CENTER We’re thankful that you’ve chosen to come to us for your care. Now that you’re part of our MSK family, we’re committed to supporting you in every way we can for as long as you need us. We are the world’s oldest and largest healthcare team. Every member of private institution devoted to cancer our staff is here to help you. prevention, treatment, research, and In the following pages, you’ll find education. Our history and reputation; information about care for outpatients compassionate, expert staff; and and inpatients. You’ll also find a innovative treatments are all points rundown of all the services we offer to of pride. But even more important to help you throughout your time with us, us is our single-minded focus on our a list of your rights and responsibilities patients and their caregivers, loved as a patient, and everything else you ones, friends, and all who support them. need to know to make you feel as We understand how difficult and comfortable as possible. disruptive a cancer diagnosis and We encourage you to tell us if there’s treatment can be. We’ve designed this anything we can do to improve your guide to give you all the information care. Our goal is to give you — and we think you’ll need about being a all our patients — both the highest patient at MSK. If by chance we’ve quality care and the personal missed one of your questions, you attention you deserve. can always ask a member of your Under provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996, healthcare providers are required to safeguard the privacy of patients and their protected health information. MSK is committed to being in compliance with these privacy regulations. 2 SECTION 1 HOW TO GET INFORMATION Having the information you need can make you feel less anxious and more empowered about your care and also help you feel comfortable making decisions. We understand that all our patients are different as to how much information they want to receive. You can help us by telling your healthcare team what you would like to know more about. You may ask your nurse or other members of your team for our patient education materials, which are meant to give you, your family, friends, and others information on important aspects of your care. They cover things like treatments you might receive, taking care of yourself during your treatment, and managing any side effects. HOW TO GET TO HOW INFORMATION 3 4 MEMORIAL SLOAN KETTERING CANCER CENTER ASK YOUR DOCTOR In general, we recommend that you Your Memorial Sloan Kettering choose one person besides yourself — physicians are the best sources a family member, friend, or another of information about your health. caregiver — to be in touch with your We recommend preparing a list doctor. That person can coordinate of your questions and concerns and sharing news of your health with taking it to appointments with your other relatives and friends. doctor. It may also help you to bring You’ll be hearing information someone with you to those meetings. that is new and can be difficult to A second set of ears can be useful understand, especially at a time when you receive important or when you may be worried and may possibly confusing information. not be feeling well. We expect you To make it easier to follow and to have many questions, and we keep track of the details of your encourage you to ask them so we care, we suggest taking notes on can give you the best care possible. the conversations you have with your doctor so that you can refer to them later. You can also try repeating out loud what your doctor or nurse says to you to be sure you understand. PATIENT GUIDE 5 ASK YOUR NURSE check, confirm, and keep track GET TO HOW INFORMATION Your nurses are also excellent of your appointments at MSK resources for information and send messages to our patient support. Part of a nurse’s role is to billing department help you learn about your illness and treatment, as well as how to care There’s also a mobile version of for yourself when your treatment is MyMSK that you can download over. If you’re treated as an inpatient, and use on your smartphone or tablet. nurse case managers — nurses who You can go to my.mskcc.org to learn arrange your plan of care after you more and sign up. are sent home from the hospital — will also be an ongoing source of information during your stay and VISIT OUR WEBSITE after you return home. Outpatient MSK’s website, MSKCC.org, has nurses are also available by phone facts about specific cancers, as well as during the week from 9:00 am to information on our programs and the 5:00 pm to answer any questions services and treatments we offer our or help with any problems you have patients. You can find details about while you’re at home. Your nurse clinical trials (also referred to as will give you the best phone number research studies) on our website as to reach him or her. well. In these trials, patients help test new approaches to the diagnosis, treatment, or prevention of cancer. JOIN OUR ONLINE They are reviewed and approved by an PATIENT PORTAL internal panel of doctors, scientists, Our online patient portal, MyMSK, and others called an Institutional is a private, personalized website Review Board. that allows you to access information about your care anytime. Here are a few things you can do on MyMSK: view your medical information, including lab test results and radiology reports send messages right to your doctor’s office 6 MEMORIAL SLOAN KETTERING CANCER CENTER LANGUAGE AND HEARING ASSISTANCE LANGUAGE ASSISTANCE SERVICES FOR HEARING- PROGRAM IMPAIRED PATIENTS Our patients and their families come Sign-language interpreters can from diverse backgrounds and speak assist in communicating with a variety of languages. If you need hospital staff. To schedule this help communicating with our staff, service, please ask a member of we can arrange for an interpreter. your healthcare team to contact the Our interpreters: Language Assistance Program. To arrange to have a telephone in your translate any language, including hospital room that amplifies voices, sign languages a telecommunications device for the are available 24 hours a day deaf (TDD/TTY), closed captioning on your television, or any other can assist you in person, by video, requirements, please call a Patient or by telephone Representative at 212-639-7202 can also translate important or let your nurse know. forms, brochures, and other written materials You can tell us about your need for language assistance at any time throughout the course of your care, starting from when you register as a patient. We also note your language preference in your electronic medical record. To arrange interpretation services, ask a member of your healthcare team to contact the Language Assistance Program. PATIENT GUIDE 7 HOW TO GET TO HOW INFORMATION 8 SECTION 2 OUR TREATMENT LOCATIONS AND TRANSPORTATION SERVICES New York City Locations Most of Memorial Sloan Kettering’s Manhattan facilities are on the Upper East Side, including Memorial Hospital, which is located at 1275 York Avenue between 67th and 68th Streets. Street parking in this area is extremely limited, so public transportation is a good option. If you drive to the hospital, we recommend that you park in MSK’s garage on 66th Street between First and York Avenues or in one of the commercial garages nearby. For detailed information on parking near our Manhattan locations, visit our website at www.mskcc.org/parking. OUR AND TREATMENT LOCATIONS SERVICES TRANSPORTATION 9 10 MEMORIAL SLOAN KETTERING CANCER CENTER INPATIENT HOSPITAL 8 Evelyn H. Lauder Breast Center and MSK Imaging Center 1 Memorial Hospital 300 East 66th Street 1275 York Avenue (between First and Second Aves) (between 67th and 68th Streets) New York, NY 10065 New York, NY 10065 646-888-5200 212-639-2000 9 Josie Robertson Surgery Center OUTPATIENT
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